Loan Processing, Credit Appraisal, Follow-Up &recovery Procedure of IFIC Bank Limited

Internship Report
On
Loan Processing, Credit Appraisal, Follow-Up &Recovery
Procedure of IFIC Bank Limited
Internship Report
On
Loan Processing, Credit Appraisal, Followup &
Recovery Procedure
Of
IFIC Bank Limited
Prepared For:
Mohammad Tanvi Newaz
Assistant Professor,
BRAC Business School
BRAC University
Prepared By
Nafisa Marzan
ID: 10304087
Major in HRM & Finance
BBA (Summer 2014)
Date of Submission: 10September, 2014
Letter of Transmittal
Date: 18th September, 2014
Mohammad Tanvi Newaz
Assistant Professor, and
Coordinator, MBA Program
BRAC University
Subject: Submission of Internship Report on Loan Processing, Credit Appraisal, Follow
up& Recovery Procedure of IFIC Bank Limited.
Dear Sir,
With due respect and humble submission, I like to state that I have completed my Internship
report on Loan Processing, Credit Appraisal & follow-up Recovery Procedure of IFIC Bank
Limited. The internship program has given me the opportunity to learn about different aspects
of this well reputed organization. Before facing the corporate world, I have gathered general idea
about the organization culture and activities. Without sincere cooperation and proper guidance
of you it was not possible for me to prepare this report. For this act of kindness, I am grateful to
you.
I have tried my best to make this report as informative, practical, reliable and relevant as
Possible. In preparation of this report, I have reviewed few books, journals, articles from
internet, taking few interviews and on the basis of this available information I drew a set of
Recommendation which I believe will help the credit department to improve their competence.
Yours sincerely,
Nafisa Marzan
ID: 10304087
Major in HRM & Finance
BBA (Summer 2014)
Page | i
Acknowledgement
At the beginning, I would like to express my sincere gratitude to Almighty, the most merciful
and beneficial for empowering me to prepare the report within the scheduled time.
As a student of BBA Program, Internship is one of the most important partial requirements of the
total courses four years BBA program. In this regard I would like to thank all the faculties of
BRAC University who helps me to finish my courses. This is a synopsis of my recent study on
Loan Processing, Credit Appraisal & Follow Up Recovery Procedure of IFIC Bank Limited
as a part of the internship report program.
I would like to thank my honorable teacher and internship supervisor Md. Tanvi Newaz,
Assistant Professor, BRAC Business School, BRAC University, for his kind guidance and
support in the preparation of this report. I will remain indebted to him for the valuable
suggestions and the time he has given in supervising my work on report. I am very much
thankful to him because without his support and suggestion my effort would not be materialized.
I feel myself very lucky to be in touch of his great faculty. I also thank all the staffs of this
department for their sincere support.
I would also like to acknowledge my appreciation toward MD Mehboob Alam Chowdhury
(SAVP) senior assistant Vice president of IFIC Bank, Kawran Bazar Branch for being patient
and supporting me throughout my 3 months long program.My peers and colleagues at the bank
had also been very kind and helpful and they made my internship a more comfortable one. I
would like to specially thank Bohnni Saha (Credit Analyst), Habibur Rahman (Credit Analyst)
for being there whenever I needed their support.
Page | ii
EXECUTIVE SUMMERY
Banking system of Bangladesh has through three phases of development Nationalization,
Privatization and lastly Financial Sector Reform. IFIC Bank Limited has started its journey as a
private commercial bank on June 24, 1983.As a part of my under graduation program, have
completed my internship in this organization. Throughout the period of my internship, I hadbeen
working in several departments. However, I was officially appointed to work in the
creditdepartment. The report will reveal the background of the company, description of the
loans,findings and recommendations based on the experience gathered.
One of my major responsibilities was to assist the clients in opening new accounts. Alongside,
my work was limited to Account opening section, Bills and clearing section. I had been given
access to unique software, called MYSIS. I would be required to log in with username and
password, and then search for specific clients. In one hand, I was assigned to provide account
opening related information to the new customers. Every day, one of my responsibilities was to
capture new or existing information related to account opening and then, disseminate those
information to the clients who are interested to open accounts in IFIC BANK. On the other hand,
I was assigned to keep a database of the information collected. Alongside, I prepared and fill up
new and existing files for the department.
The report is based on my critical observation while working in the credit division of IFIC Bank.
Lending is one of the principal functions of the bank. Sound lending practice therefore, is very
important for profitability and success of a bank. For the sake of sound lending, it is necessary to
develop a sound policy and modern credit management techniques to ensure that loans/ advances
are safe and the money will come back within the time set for repayment. For this purpose,
proper and prior analysis of credit proposals is required to assess the risk. The comparative
analysis shows that IFIC is in better position, but there are some obstacles it faces to sustain the
position. However, the continuous improvement of the services will certainly place the bank in
the best position in one decade.
Page | iii
Table of Content
Chapter Name
Topic
Page
Executive Summery
Chapter 1:
Introduction
Chapter 2:
1.1 Background of Study
1.2 Objective of the Report
1.3 Scope
1.4 Limitations
1.5 Methodology of the Report
2.1 Background of IFIC Bank Limited
2.2 Management Structure
2.3 Remittance Arrangement
2.4 Organogram of IFIC Bank Limited
Company Overview
3.My Job Descriptions
Chapter 3:
7-8
3.2 Credit Division
3.3 Creating Spread and updating previous spreads
3.4 Entering reported figures
3.5 Factory visit report
3.6 Other activities
3.7 Experience
4.1 The Depositors
4.2 The Borrowers
4.3 The Economy
4.4 Credit Risk:
10
4.5 Objectives Of CRM (Credit Risk Management)
11
4.6 Credit Risk Management Process
12
Job Description
Chapter 4:
Credit Risk
Management: A
Theoretical Framework
Page | iv
5.1 Credit flow of IFIC
13
5.2 Organogram of Credit Risk Management
14
5.3 Types of Advance on the basis of Security
15
5.4 Types of advance as per Bangladesh Bank Criteria for

classification
5.5 Continuous Loan
15
5.6 Demand Loan:
19
Loan processing
5.7 Term Loan
22
Credit Appraisal
5.8 Unsecured Loan
22
&Follow-Up
5.9 Loan Products of IFIC Bank
23
Recovery Process of
5.10 Credit Assessment
24
5.11 General Consideration
25
5.12 Industry and business segment focus
26
5.13 Credit Risk Grading (CRG)
31
5.14 Loan proposal of Small Enterprise & Consumer

Finance
5.14 Approval Process
32
5.15 Credit Administration
34
5.16 Appeal
34
5.17 Early Alert Process
35
6.1 Features
36
6.2Points to be considered before initiating the proposal
36
6.3 Security
37
6.4 Approval
37
6.5 Mode of Financing
37
6.6 Charge Documents/ Property documents
38
6.7 Disbursement
39
6.8 Record Keeping
39
Chapter 5:
IFIC Bank Ltd.
Chapter 6:
Loan procedure of IFIC
BANK
16
33
6.9 Accounting Procedure
39-40
7.1 Credit Recovery
41-42
Page | v
Chapter 7:
Follow Up & Recovery
Process
Chapter 8:
Findings And
Recommendations
Chapter 9:
Findings and Analysis
Based On Survey
Chapter 10:
Conclusion
Chapter 11:
Chapter 12:
Reference
Chapter 13:
7.2 NPL Account Management:
42
7.3 Classification & Provisioning
43
7.4 Qualitative Judgment:
44
7.5 Assignment of Accounts

Procedures) to RAM Division:
7.6 Persuasion & Follow Up
(Account
Transfer
45
46
7.7 Re-Schedulement
48
7.8 Sale of Pledged Goods, Mortgaged Properties And

Filing of Suit
8.1 Findings Based on Total credit management system
Of IFIC BANK
8.2 Recommendations
49
50-51
9.1 Survey Analysis
51-73
50
9.2 Findings And Recommendation Based on Survey
74
Conclusion
75
Glossary
76
Reference
77
Appendix
78-81
Appendix
Page | vi
Table of Figures
SL
Chart Name
Page No.
Organogram of IFIC Bank Limited
06
Organogram of Credit Risk Management
14
Loan Products of IFIC Bank
22-23
Industry and business segment focus
26-27
Approval Process
Objective criteria for determining the preliminary classification
34
43-44
status
7
Did the Bank get itself credit rated by a credit rating agency,
51-52
which is on the approved by Bangladesh Bank?

8
Did the Bank update its credit rating for the last financial year
52-53
within six months from the date of close of the financial year?
9
Did the Bank submit the credit rating report complete in all
53-54
respects to the Bangladesh Bank within seven days of its receipt

from credit rating agency?
10
Did the Bank make public the credit rating report within seven
54-55
days of its receipt from the credit rating agency?

11
Did the Bank disclose prominently its credit rating in its published
55-56
annual and quarterly financial statements?

12
Q. 6 Did the Bank fully secure itself against all guarantees issued
56-57
for the conditions mentioned in the Regulation of Bangladesh

Bank?
13
In Banks view, is the credit rating score of an applicant a valid
57-58
predictor about future credit loss experience?

14
Which credit reporting agency does your company use?
58-59
15
What type of Credit rating score does Bank use?
59-60
16
How long has bank been using any form of credit rating score in
60-61
the evaluation of personal property risks?

17
When there is more than one applicant, which credit rating score
61-62
Page | vii
does bank use in the qualification of new business if the scores are
different?
18
Does your company use CIB scores as a factor in deciding
62-63
whether or not to underwrite or renew a personal property

insurance policy?
19
How is the consent obtained? Select all that apply.
63-64
20
If bank uses a credit rating score that results in an adverse effect
64-65
on qualification or rating of the applicant, do you advise the

applicant?
21
Does bank provides credit agency information to the applicant so
65-66
that the applicant can verify the information?

22
If an applicant has credit information corrected or changed by the
66-67
credit agency and informs you, will bank make rating changes?
23
How often is the credit rating score updated?
67-68
24
When your company accesses a CIB score, does its inquiry have
68-69
an impact on the applicant/policyholders credit rating?

25
Is a credit rating score shared with other insurers?
69-70
26
Does factory visits are made before approved the loan?
70-71
27
Does the officers well aware of different business type?
71-72
28
What kind of credit is more profitable?
72-73
Page | viii
List of Abbreviation:
SE-Small Enterprise
HO-Head office
CRM-Credit Risk Management
CRG-credit Risk Management
PPG-Product Program Guideline
RM-Relationship Manager
RRM-Retail Risk Management
CIB-Credit Information Bureau
D.P Note Demand Promissory Note
CAD-Credit Administration Department
HBL-House Building Loan
NPL-Non performing Loan
NOC-No obligation Certificate
Page | ix
Page | x
1.1 Background of Study:

A banking institution is crucial at todays modern macro-economic system both for domestic
and international perspective (Mr. Toha, personal communication, October 5,2011). Banks
play a vital role in the economy by providing means of payment and in mobilizing resources
(Mr. Shoel, personal communication, October10, 2011). Now people directly or indirectly are
surrounded in the field of banking. Todays modern banks arent only providing traditional
banking but also expanding the many financial services with unique features to their clients
both individual and institutional. Credit Banking is one of those innovative services which are
operating throughout the world economy (Mr. Sabbir Ahmed, personal communication, October 15, 2011). This new business concept is very recent in respect of banking industry of Bangladesh. The internship program has been conducted in IFIC Bank LTD., one of the reputed
first generation private banks in the growing banking sector in Bangladesh. This report on
Loan Processing, Credit appraisal, Follow up & Recovery procedure of IFIC Bank limited: A
study on IFIC has been prepared under the guidance, supervision and inspiration of Mehboob
Alam chowdhury(SAVP). Moreover, while preparing the report the writer was under the supervision and guidance of Mr. Md. Sharifur Rahman (EVP & Relationship Manager of IFIC
Bank Limited Kawran Bazar Branch, Dhaka) .
1.2 Objective of the Report:

Broad Objective:
To acquire knowledge about the entire credit policy and credit risk process of IFIC Bank Ltd.
Specific Objective:
To plot a clear image of the credit Division and its sub-divisions;
To know the Credit Risk Management (CRM), Credit Administration Department
(CAD).
To know different Governmental and IFIC policies, terms and conditions regarding the
Credit Policy.
To know about the Documentation process of credit division.
1.3 Scope and limitation of the Study:

Every academic and professional relative research and reporting work has got some scopes
and limitations. The scopes and limitations of this research and reporting works are:
Scopes:
Credit Division and its loan processing, follow up & recovery activities are the prospective topic.
Data needed for the interpretation is much easier to access in respect of other commercial banking business related issues.
Supervisors in the workplace are very helpful in case of data collection and interpretation.
Very realistic problems and questions can be arisen from the respective topics relating
to the issues and very helpful for the future career illumination.
1.4 Limitations:
I have tried my best to provide with all the necessary information about IFIC Bank Limited
but the main problem faced in preparing the paper was the inadequacy and lack of availability
of required data. Besides others I have faced the following limitations for preparing this report:
Difficulty in accessing latest data of internal operations for security reasons.
Non-availability of some preceding and latest data.
Some information was withheld to retain the confidentiality of the bank.
Since the bank personnel are very busy with their activities, as a result they were not in
a position to provide desired level of information about the report.
I was placed in the credit department for only 1 month of time
1.5 Methodology of the Report:

To find out objectives I have followed some methodologies include;
Direct observation
Face-to-face discussion with employees of different departments
Study of files, circulars and practical work
Annual Report of 2012 and 2013 etc.
This study will include both quantitative and qualitative data. However, this report is
basically qualitative in nature.
Data Sources:
To carry out the proposed study, I have utilized both primary and secondary data sources.
Primary Data Sources:

For the proposed study, I have collected primary data by taking Interviews of some bank officials in order to get the information regarding Loan Processing, evaluation as well as the real
picture of the bank.
Secondary Data Sources:

I collected the internal secondary data from the bank itself.
External secondary data had been collected from the website of the bank.
Study of files, circulars and practical work
Annual Report of 2012 and 2013 etc.
This study included both quantitative and qualitative data. There are 25 respondents who gave
me their opinion regarding loan & credit procedure of the Bank. I used SPSS software to analyze the data which I collected through a questionnaire.
2.1 Background of IFIC Bank Limited:
International Finance Investment and Commerce (IFIC) Bank Limited started banking operations on June 24, 1983. Prior to that it was set up in 1976 as a joint venture finance company
at the instance of the Government of the Peoples Republic of Bangladesh. Government then
held 49 percent shares while the sponsors and general public held the rest.
The objectives of the finance company were to establish joint venture Banks Finance Companies and affiliates abroad and to carry out normal functions of a finance company at home.
When the Government decided to open up banking in the private sector in 1983, the above
finance company was converted into a full-fledged commercial Bank. Along with this, the
Government also allowed four other commercial Banks in the private sector. Subsequently,
the Government denationalized two Banks, which were then fully Government-owned.
Vision:
To be the best Private Commercial Bank in Bangladesh in terms of efficiency, capital adequacy, asset quality, sound management and profitability having strong liquidity.
Mission:
To build IFIC Bank limited into an efficient, market driven, customer focused institution with good corporate governance structure.
Continuous improvement in business policies, procedure and efficiency through integration of technology at all levels.
2.2 Management Structure
The nine members of the Board of Directors are responsible for the strategic planning and overall
policy guidelines of the Bank. Further, there is an Executive Committee of the Board to dispose of
urgent business proposals. Besides, there is an Audit Committee in the Board to oversee compliance of major regulatory and operational issues.
The CEO and Managing Director, Deputy Managing Directors and Head of Divisions are responsible for achieving business goals and overseeing the day to day operation. The CEO and Managing Director is assisted by a Senior Management Group consisting of Deputy Managing Directors
and Head of Divisions who supervise operation of various Divisions centrally and co-ordinates
operation of branches. Key issues are managed by a Management Committee headed by the CEO
and Managing Director. This facilitates rapid decisions.
There is an Asset Liability Committee comprising member of the Senior Executives headed by
CEO and Managing Director to look into all operational functions and Risk Management of the
Bank.
2.3 Remittance Arrangement
There are several exchange houses. Those are as follows;
IFIC Money Transfer (UK) Ltd
Oman International Exchange LLC, Oman
Placid N. K. Corporation, USA (Global)
Multinet Trust Exchange LLC, UAE
Al-Fardan Exchange, UAE
Coinstar Money Transfer Ltd., UK (Global) etc
Table /Chart-1
2.4 Organogram of IFIC Bank Limited
3.My Job Description

3.1 General Banking department:
I started my internship in Kawran Bazar branch Of IFIC Bank LTD. at General banking department. General Banking department generally deals with five sections e.g. Cash, Bills and
clearings, remittance, accounts, account opening. However, my work was limited to Account
opening section, Bills and clearing section and Local Remittance section. I had been given
access to unique software, called MISYS. I had to be logged in with username and password,
and then search for specific clients.
3.2 Credit Division:

During my internship, I spend around one month in credit division. During this period, my
specific responsibilities were as follows:
3.3 Creating Spreadsheet and updating previous spreadsheet:

In case for a new client, whose financial records has not previously been entered into the system, I had to prepare new spread sheet for specific clients based on the company financials
data provided.
3.4 Entering reported figures:

Sometime I assisted the officers concerned in the department to verify their old reports as well
as completed those by entering the PIN code, passport and National ID of their clients. I prepared some spread sheet of their loan classification, SOD account information and etc.
3.5 Factory visit report:

Factory visit is part of the process in evaluating clients operational activities and granting
credit approval. A general template is used to record information while visiting to a clients
factory. I have worked on such template to record information based on the notes taken by an
associate of local corporate, while gathering additional information from the clients company
websites.
3.6 Other activities

writing business letters to clients
checking of draft copy of mortgage deed
checking of charge documents in accordance with sanction terms
preparation and checking of CIB ( Credit Information Bureau )
checking of Customers applications
Entry of Loan Documents in documentations registers
Checking of credit rating grading system (CRG)
Conducting Financial analysis of a loan proposals (NPV ,IRR etc)
3.7 Experience:
During the period of my internship, my responsibilities were diverse in nature. At first, I was
assigned to learn different phases of work. Then, I started working in different sections.
Throughout this internship program, I got a chance to be a part of our corporate sector.
4.Credit Risk Management: A Theoretical Framework

In general, a banking system aggregates a high number of low value deposits to fund enterprises with a smaller number of high value loans. This intermediation through a wellfunctioning bank helps to achieve some economic benefits for the depositors, the borrowers
and above all the economy in the following ways:
4.1 The Depositors

Higher return
Lower risk
Greater liquidity
4.2 The Borrowers

Availability of fund for all credit worthy Borrowers.
Thus allow to enterprises grow and expand.
4.3 The Economy

Economic growth is maximized as the Bank channels the countrys scarce financial resources into those opportunities with maximum return
Thus, profitable enterprises receive funding, grow, and expand
Loss making enterprises are refused funding and allowed to go out of the business thus
saving the economy from drainage of resources.
The Bank must allocate loans effectively for achieving these broad objectives of the Economy
and the prerequisites are:
Banks are able to identify reliably those enterprises that can repay their loans.
Banks allows loan to those enterprises likely to yield high return and deny loan to
those likely to yield low or negative returns. While identifying profitable enterprises,
the Bank in fact identifies risks of the borrower and business in order to allow loan in
the context of its risk return profile. In other words, Banks are in the business of risk
taking; as such risk management is viewed as a core function of banking.
4.4 Credit Risk:

a) Credit risk arises from the banks dealing with or lending to Corporate / Individual and
Financial institutions. For most banks, loans are the largest and most obvious source of
credit risk; though, credit risk may arise from both on and off balance sheet activities.
Besides accounting loss, credit risk is to be viewed in the context of economic exposure of the Bank which encompasses opportunity cost, transaction cost and expenses
associated with non performing loans. .
b) In a Banks portfolio, losses stem from the outright default due to inability or unwillingness of a customer or a counter party to meet commitments in relation to lending,
trading, settlement and other financial transactions.
c) Thus the objectives of credit risk management are as follows;
i.
Identifying, measuring, monitoring and controlling credit risks in order maintaining a manageable and quality loan portfolio.
ii.
Ensuring that expected returns compensate for the risks taken.
iii.
Ensuring credit risk decisions are explicit, clear and well calculated.
iv.
Maintaining the overall credit exposure of the Bank at prudent levels consistent with the available capital
v.
Ensuring top management as well as individual responsible for credit risk

management has sound expertise and knowledge to take credit risk and accomplish risk management functions.
d) Credit Risk Management (CRM) is a dynamic process which enables banks to proactively manage loan portfolios. Four major areas of CRM are:
Policy -- Lending guidelines
Procedure -- Evaluating viability and associate risks of business enterprises.
Organizational structure -- segregation of risk taking and risk approving authority
Responsibility -- Decision making and accountability
A clear understanding of the four areas are crucial for maximizing Banks earning by carefully
evaluating credit risks and attempting to minimize those risks.
As a financial enterprise, IFIC Bank is also in business and maximizing stake holders value
(share holders, depositors, borrowers, employees and the public) is Banks prime objective.
The loan portfolio of the Bank is primary source of earnings. It generates most of the interest
income, and it also consumes most of resources i.e. deposits. But it may also be Banks great
concern for survival and sustainable growth in an ever changing environment.
Credit Risk Management Policy will be reviewed annually to accommodate necessary
changes in respect of risk mitigation. Thus Banks endeavor shall be to maintain a manageable
loan portfolio which is rewarding by taking calculated risk and ensuring quality of loans.
4.5 OBJECTIVES OF CRM (Credit Risk Management)

i.
Maximize Banks earning from loan portfolio.
ii.
Improve quality of loan portfolio to maximize earnings by:

a) To keep non-performing assets below 5%
b) Arresting new loans to become classified
iii.
Utmost emphasis on loan sanctioning is to be given in order to improve quality of the

loan portfolio. Credit facilities are to be considered solely on viability of business
/enterprises / project / undertaking having adequate cash flows to adjust the loans, and
management capacity of the borrower to run the business profitably.
iv.
Evaluate credit risks before sanctioning, which may hamper generation of the projected cash flows of the borrower and might delay or hinder repayment of Banks loan.
v.
Monitor continuously performances of the financed projects/ business / enterprises

will be Banks main thrust for ensuring repayment of the loan, and receiving early
warning (EL) for taking timely corrective measures.
vi.
Price the loans on the basis of loan pricing module of the Bank focusing on risk rating
of the borrower.
vii.
Strict adherence to Bangladesh Banks policy guidelines.
10
4.6 Credit Risk Management Process:

Credit risk management process covers the entire credit cycle starting from the origination of
the credit in a financial institutions books to the point the credit is extinguished from the
books (Morton Glantz, 2002). It is provided for sound practices in:
Credit Processing or appraisal
Credit approval or sanction
Credit documentation
Credit administration
Disbursement
Monitoring and control of individual credits
Monitoring the overall credit portfolio (stress testing )
Credit classification and
Managing problem credits /recovery
11
Loan Processing, Credit Appraisal And Follow-up

Recovery Process Of IFIC
5.1 Credit flow of IFIC:
Credit Risk Management is basic to risk management and controlling, as it is the major risk
factor in most bank business. Therefore, a bank should assess the degree of risk associated
with each loan and its profitability. Bangladesh bank has undertaken a project to install a core
risk management system in every bank. IFIC Bank Ltd has also installed the same system in
respect to asset liability management, foreign exchange management, internal control & compliance, anti money laundering. The bank prudently controls asset allocation through limiting
exposure to industry sector & setting client limit. Moreover, the bank approved a new organization structure to accommodate core risk management perspective. In this connection prior
assessment of and follow up on a loan transaction constitute essential ingredients of the credit
risk control process. An in-depth analysis of the borrower financial conditions, expected usage
of funds, ability to repay, willingness to repay and sources of repayment all together constitute
step one in the risk control processes. The overall success in credit management depends on
the banks credit policy, portfolio of credit, monitoring, supervision and follow-up of the loan
and advance.
12
Table / Chart -2
5.2 Organogram of Credit Risk Management
5.3 Types of Advance on the basis of Security

Secured Advances
Secured loan or advance means a loan or advance made on the security of assets, the
market value of which is not at any time less than the amount of such loan or advance.
13
Where the advance is secured the security can be enforced in case of default by the
borrower, i.e. the security can be sold and adjusted against the loan account after giving proper notice or taking action through a court.
Unsecured Advances
An unsecured or clean advance is one, which is granted to a borrower without obtaining
any security subject to restriction imposed from time to time.
It shall not be granted unless the sanctioning authority has full confidence in the ability
of the customer to repay it on demand or at its maturity if it is a loan. Definite arrangements for repayments, whether by installments or otherwise, must as a rule be
made.
5.4 Types of advance as per Bangladesh Bank Criteria for classification

Loans and Advances have been categorized into four different categories by Bangladesh
Bank:
a) Continuous Loan:
The loan which has no particular repayment schedule, but contains date of expiry, credit limit etc. will be termed as Continuous Loan e. g. CC, SOD etc.
b)
Demand Loan:
The loan which is considered repayable only after it is claimed by the banks, will be
termed as Demand Loan. If contingent or any other liability is converted to Compulsory loan or Forced Loan (i. e. the loan without having prior approval as a regular
loan) then it will be termed as Demand Loan e.g. Forced LIM, PAD, FBP, and IBP
etc.
c) Fixed Term Loan:

The loan which is repayable within particular period of time as per repayment schedule will be termed as Fixed Term Loan.
d) Short Term Agricultural and Micro-Credit:
14
Those credits which are enlisted as Short Term Credit under the annual credit program
declared by ACD of Bangladesh Bank will be termed as short term Agricultural Credit. It will also include credit extended to agricultural sector and repayable within a period not exceeding 12 months. The short term Micro-Credit will be that which will not
exceed an amount of Tk. 10,000.00 and will be repayable within a period not exceeding 12 Months. Such loans may be Non-Agricultural Credit, Swanirvor Credit, Weaving Credit or Banks self financed Project Loan and whatsoever.
5.5 Continuous Loan:

Secured Overdraft (SOD)
It is a continuous advance facility by this agreement; the banker allows his customer to overdraft his current account he withdraws, to his credit limits sanctioned by the bank. The Interest
is changed on the amount, which not on the sanctioned amount. IFIC Bank sanctions SOD
against different security.
Types of Secured Overdraft:

Secured Overdraft General SOD (General):
Advance is granted to a client against the work order of government of departments, corruptions, autonomous bodies and reputed multi-national / private organization. The clients managerial capability, equity strength, nature of the scheduled work is judged to arrive at a logical decision. Disbursement is made after completion of documentation formalities. Besides
usual charge, documents like a notarized irrevocable power of attorney to collect the bills
from the concerned authority and a letter from the concerned authority confirming direct
payment to the bank is also obtained. The work is strictly monitored to review the progress at
each interval.
SOD (FO):
15
Advance is granted to a client against financial obligations. The security of advance is granted
to the person to whom the instrument belongs. The discharged instrument is surrounded to the
bank along with a letter signed by holder /holders authorizing the bank to appropriate the
proceeds of the instrument on due date towards the repayment of the advance. The banks lien
is prominently noted face of the instrument under the signature of an authorized bank official.
The instrument is issued by another branch of IFIC Bank limited or any branch of some other
bank, and then the concerned branch in each intimated to lien mark the instrument.
SOD (Export):
Advance allowed to purchasing foreign currency for payment against L/Cs (Back-to Back)
where the exporter cannot materialize before the date of import payment.
Cash credit:
Cash credit (CC) is an arrangement by which a banker allows his customer to borrow a money
up to a certain limit.CC is a favorite mode of borrowings by traders, industrials etc. for meeting their working capital requirements.
Cash credit or continuous credit are those, which forms continuous debits and credits up to a
limit and have an expiration date. A service charge that in effect of an interest charge is normally made as a percentage of the value of purchases.
Cash credit is generally allowed against hypothecation or pledge of goods. Hence cash credits
are two types:
a. Cash credit hypothecation
b. Cash credit pledge.
Cash Credit (Hypothecation)
Cash Credit (Hypothecation) is a separate account by itself in nature and opened on sanction
and cancelled on adjustment. It is operated in a same way as an overdraft account. It is generally allowed against current assets such as stocks of goods, inventories and receivables, etc at
a fixed rate of interest for a period of maximum one year. The limit may be renewed upon sa-
16
tisfactory performance. The stocks held against the credit facility remains under the possession of the borrower and the transactions in the account are allowed on the basis of drawing
power. Drawing power is assessed by applying margin on the value of stock subject to maximum of sanctioned limit.
Interest is calculated on the outstanding amount on daily product basis and charged quarterly.
Balance on Cash Credit (Hypo) account may fluctuate. It may increase by withdrawals by the
customer and may decrease in payment into the account is made by the customers.
Purpose:
Cash credit (Hypo) is generally given to traders, business houses, industries and farmers for
meeting working capital requirements.
Cash Credit (Pledge)
Pledge is the bailment of goods given as security. In other words, there is actual and constructive delivery of goods to the banker with the intention of being treated as security. Under this
agreement, Banks reserve the possession of the goods and the customer can only take out the
goods from the godown on exclusive permission of the Bank .The Borrower is sanctioned
with a limit with certain percentage of margin against pledge of goods.
The account is opened and operated as Cash Credit (Hypo) account but no cheque book to be
issued. The drawing in the account is allowed as per request of the borrower to his CD account.
Export Cash Credit

Export cash credits are extended to an exporter to facilitate the export of goods & commodities for which there is export letter of credit or contract on demand. It is a pre-shipment and
short-term credit to be liquidated out of the proceeds of export documents which include negotiation or purchase of export documents.
17
Purpose
ECC is allowed as pre-shipment financing against export LC/confirmed contract for timely
execution of export orders.
5.6 Demand Loan:

Inland Documentary Bills Purchased (IDBP)/ Inland Bill Purchased (IBP)
Purchasing of inland bill of exchange arising out of commercial transaction is called inland
documentary bill purchased.
When the drawer of a bill encloses the documents of title to goods (Bill of Lading, Railway
Receipt, Steamer Receipt) with the bill to be delivered to the drawee of the bill on payment or
against acceptance of bill, as the case may be, the bill is called a documentary bill. In the absence of such documents it is termed as a clean bill.
In case of purchase and discounting of bills, the banker credits the customers account with
the amount of the bill after deducting his charges or discount. Demand bills have no maturity
and repayable on demand. The banker is entitled to demand their payment immediately on
presentation before the drawee. This practice, adopted in case of demand bill, is known as
purchase of the bills. In case of a usance bill maturing after a period of time, the banker retains
the bill for that period and realizes the amount of the bill from the drawee on its due date. This
practice is called discounting of bills.
In case of purchase of cheques, amount of the cheque is credited to the partys account after
keeping margin to the debit of bills or cheque purchased account and on receipt of the
proceeds of the cheques, after collection, bill or cheque purchase account is liquidated.
Purpose:
Sometimes banks are to purchase bill of exchange of businessmen to facilitate commercial
transactions. Besides bills, banks also purchase cheques drawn by Govt. Semi-Govt. institutions, local authorities, or any first class parties for extending accommodation to the parties
requiring funds.
18
Payment against Documents (PAD)
The importers are to open letter of credit through any bank for importing goods. Most of the
time, the banks are to extend credit to the importers, if not prohibited by Bangladesh Bank, for
buying required foreign exchange. This loan, on receipt of shipping documents from the negotiating bank, is transferred and lodged to PAD.
Interest is calculated on the outstanding amount on daily product basis and charged at the time
of delivery of documents/quarterly.
Purpose:
PAD is associated with import and import financing. The Bank opening letter of credit is
bound to honor its commitment to pay for import bills when these are presented for payment
provided that it is drawn strictly in terms of the letter of credit.
The foreign correspondent, who negotiates the documents, debits the account of the opening
bank and in fact, the amount thus stands advanced on behalf of the importer.
The opening bank on receipt will lodge the shipping documents to their books and will respond to the debit advice originated by foreign correspondent to the debit of Payment
Against Documents (PAD) account or Bill of Exchange (B/E) account and present the bill
to the importer for payment/ acceptance.
Loan against Imported Merchandise (LIM)

Opener of the Letter of Credit sometimes request the Bank to clear the goods and store the
same at Bank's go down due to temporary financial constrains. When the opener of the credit
is not coming forward to retire the import bill, arrangements are also made to clear the goods
on payment of import duties, sales tax and other charges through banks enlisted clearing
agent and goods are stored at Bank's godown under forced circumstances. This type of advance is called Loan against Imported Merchandise or LIM in short as financing is made
against imported goods.
19
Purpose
LIM is associated with import of merchandise and allowed to the borrower as post import financing. Sometimes Bank creates LIM in order to release the consignment under forced circumstances where the applicant does not come forward to clear the consignment.
Foreign Documentary Bill Purchased (FDBP)

Purchasing of bills of exchange denominated in foreign currency drawn in conformity with
the terms of export LC is called Foreign Documentary Bill Purchased (FDBP). Documents
drawn under a letter of credit governed by UCPDC in force duly authenticated by the advising bank and freely negotiable is purchased to provide financial support to the exporters.
Purpose
This is a post-shipment financing provided to exporters for meeting their working capital
need.
5.7 Term Loan

Short Term Loan: up to and including 12 months.
Medium term: more than 12 months up to and including 60 months.
Long term: more than 60 months.
5.8 Unsecured Loan:

Trust Receipts
This is an arrangement under which credit is allowed against trust receipts and imported or
exportable goods remain in the custody of the importer or exporter but he is to execute a
stamped Trust Receipt (ADVF-17) in favor of the Bank wherein a declaration is made that
goods imported or bought with the banks financial assistance are held by him in trust for the
bank.
20
Purpose:
Trust Receipt is a post import financing allowed to the most trusted importer of the bank.
Table or Chart -3
5.9 LOAN PRODUCTS OF IFIC BANK:

Corporate Banking
SME Banking
Retail Banking
Working Capital Finance
Easy Commercial Loan
Consumer Finance
Project Finance
Retailers Loan
Deposit Product
Term Finance
Transport Loan
Card
Trade Finance
Commercial House Building Loan
NRB Account
Lease Finance
Possession Right Loan
Student File
Syndication Finance
Contractor's Loan
SMS Banking
Bidder's Loan
Mobile Banking
Working Capital Loan

Project Loan
Trade Finance
Muldhan
Woman Entrepreneurs Loan
Treasury & Capital Market
Agriculture Credit
Money Market
KrishiSaronjamRin
Forex Market
ShechSaronjamRin
Poshupokki&MotshoKhamarRin
Brokerage House
PhalphashaliRin
21
5.10 Credit Assessment

The main objective of the Bank is to earn profit by investing its available investable funds remaining within the norms to generate income along with the expectation of getting the principal back within the stipulated period.
Emphasis on appraisal of the loan appraisal process and its administration by the IFIC Bank
Management during evaluation of a Loan recognizes that loans comprise the major portion of
bank's assets; and, that it is the asset category, which ordinarily presents the greatest credit
risk and potential loss exposure to the bank. Moreover, pressure for increased profitability,
liquidity considerations, regulatory compliance and a competitive business environment have
produced great innovations in credit instruments/Loan products and approaches to lending.
Credit Analysts therefore find it necessary to devote a large portion of time and attention to
review a loan proposal.
Personnel involved in the loan appraisal function is qualified based on level of education, experience, and extent of formal training. They are knowledgeable of both sound lending practices and Banks lending guidelines. In addition, they are knowledgeable of pertinent laws and
regulations that affect lending activities.
At the time of processing credit proposals the following points are considered IFIC BANK
Limited for proper assessment:
Sponsors: IFIC Bank takes into consideration the borrowers integrity, financial position and status before sanctioning the loan. Besides, identification of the present and
business addresses of the sponsors is vital to sanction of loan particularly with regard
to tracing out the borrower in case of any eventuality. A responsible officer of the
branch is assigned to verify the present and business address of the sponsors/clients
and submit report.
22
Purpose: Purpose of the loan is very important for ensuring proper utilization of fund
and maintaining quality of the assets.
Liquidity: It is foundthe credit analyst of IFIC Bank considers whether the proposal
will generate adequate cash flow to repay the loan within the stipulated period.
Profitability: Profit is the main purpose of a commercial bank. Therefore, while considering the proposal the credit analyst considers the profitability of the proposal,
which will in turn, ensure the profitability of the bank.
Security: Security is another important principle of Credit. No matter how attractive

the interest income or rate is, there is always the possibility of loan default. Security
means any form of guarantee that ensures recovery of banks finance in case of any
eventualities in business. In other words, Security is considered as insurance or a cushion to fall back in case of emergency. Apart from the above fact, taking of security
serves as a safety valve for an unexpected emergency.
23
5.11 General Consideration

In assessing the credit proposals properly, the credit analysts consider the following points of
the lending guidelines:
Industry and Business Segment Focus
The credit analyst while processing the loan proposal considers Industry and Business Segment Focus as per CRM policy set by the bank under the indicators grow, maintain or shrink.
Lending Guidelines:
As the very purpose Banks Credit strategy is to determine the risk appetite of the Bank, so
Banks focus should be to maintain a credit portfolio keeping in mind of our Risk absorbing
capacity. Thus its strategy will be invigorating loan processing steps including identifying,
measuring, containing risks as well as maintaining a balance portfolio through minimizing
loan concentration, encouraging loan diversification, expanding product range, streamlining
security, insurance etc. as buffer against unexpected cash flow.
Considering the above few lending guidelines are elaborated below:
24
Table or Chart -4
Industry and business segment focus

Agricultural and fishing Professionals
GROW:
GROW:
Agriculture and fishing professionals
xxxix. L.P. Gas Companies
i. Agricultural farmers
xl. Other:
ii. Fishing professionals
a. Solar Power
iii. Dairy farmers
xli. Other Gas Companies
iv. Poultry farmers
Service Industries
Manufacturing Companies
xlii. Entertainment
v. Printing & Dyeing Industries
(Cinema, Amusement Park, etc.) Service
vi. Cosmetics & Toiletries Industries
xliii. Hospitals and Clinics
vii. Chemical and Chemical Products
xliv. IT Services
(Excl Fertilizer Inds)
(Including Cyber Cafes)
viii. Weaving Mills
xlv. Courier Service
ix. Rubber & Plastic Industries
xlvi. Hotels and Restaurant
x. Rice /Flour /Pulse Mills
xlvii. Photo Studios
xi. Textile Mills
xlviii. Travel Agencies
xii. Paper and Paper Product Mfg. Inds.
xlix. Others
xiii. Wood& Wood Product Mfg. Inds.
Commerce & Trade
xiv. Milk Processing Industries
l. Construction Companies
xv. Food Processing Inds.
li. Telephone Companies
(Including Agro based Inds)
lii. Housing Companies /Societies
xvi. Garments Factories
Private Educational Institutions
xvii. Hosiery Factories
(Private School, Colleges, Madrasas)
xviii. Pharmaceutical Industries
liii. Medical and Dental College
xix. Salt Industries
liv. Private Universities
xx. Tea Processing Industries
lv. Private Institute of IT
xxi. Cement Factories
lvi. Others
25
xxii. Ceramic Industries
lvii. Water Transport
xxiii. Bricks and Sand Factories
lviii. Air Transport
xxiv. Glass and Glass Wear Product In-
Individuals
dustries
lix. Professionals and self employed
xxv. Soaps & Detergent Factories
lx. Other local individuals
xxvi. Steel Engineering and Metallic
MAINTAIN:
Product Industry
i. Beauty Parlor
xxvii. Assembling Industries
ii. Road Transport
xxviii. Fish Processing Industries
(Including Railway)
xxix. Fertilizer Company
iii. Cold Storage
xxx. Cottage Industries
iv. Edible Oil Mills
xxxi. Handloom Factories
v. Spinning Mills
xxxii. Handicraft Factories
vi. NBFI
xxxiii. Jute Industries
SHRINK:
xxxiv. Leather Industries
i. Saw Mills
xxxv. Others:
ii. Other Cooperative Bank /Societies
a. Shipbuilding
Tobacco Processing Industries /Beverage
xxxvi. Other Factories

Fuel Companies
xxxvii. Electricity Companies
xxxviii. Oxygen Gas Companies
26
Types of credit facilities

Bank will go for:
Term financing for new project and BMRE of existing projects (Large, Medium, SE)
Working capital for industries, trading, services and others (Large, Medium, SE)
Import and Export Finance
Lease Finance
Consumer Finance
Fee business
Islamic mode of finance
DISCOURAGED BUSINESS TYPES
In the context of present economic situation vis--vis Government Policy as well as market
scenario, the following industries and lending activities are considered as disco aged.
Military Equipment/Weapon Finance
Highly leveraged Transactions
Finance of speculative business
Logging, Mineral Extraction/Mining or other activity that is ethically or environmentally sensitive.
Lending to companies listed on CIB black list or known defaulters.
Counter parties in countries subject to UN sanctions
Share Lending
Taking an equity stake in borrowers
Lending to holding companies
Bridge Loans relying on equity/debt issuance as a source of repayment.
Single borrower / Group Limits/ Large Loan/ Syndication

The limit for single client/group under one obligor concept will be as under:
The total credit facilities by a bank to any single person or enterprise or organization of a
group shall not at any point of time exceed 35% of the banks total capital subject to the
condition that the maximum outstanding against fund based financing facilities (funded
facilities) shall not exceed 15% of the total capital.
27
Non-funded credit facilities, e.g. letter of credit, guarantee etc. can be extended to a single large borrower. But under no circumstances, the total amount of the funded and nonfunded credit facilities shall exceed 35% of banks total capital.
However, in case of export sector, single borrower limit shall be 50% of the banks total
capital. But funded facilities in the form of export credit shall not exceed 15% of the total
capital. However, the single Borrower exposure limit maybe changed as per directives issued by Bangladesh Bank from time to time.
Large Loan
While considering credit proposals large loan ceiling has to be strictly followed. At present
loan sanctioned to any individual/ group amounting to 10% or more of banks total capital is
considered as large loan. The total amount of large loan of a bank is dependent on the amount
of net classified advance. The credit analyst should consider the overall financial strength of
the borrower and assess the need including the finances received from other bank and financial institutions.
Loan Facility Parameters
The credit analyst independently assesses the required need of the borrower and ensures adequate financing for operation of the business concerns. Facility parameters e.g. maximum limit, maximum tenor, and covenant and security requirements are clearly stated.
Syndication
Syndication should be preferred while sanctioning large loan. Syndication means a group of
banks pulled together to participate in a large loan transaction for the main purpose of spreading the risk exposures. One bank will usually package the loan transaction and become the
lead manager in selling down a portion of the loan package to other banks. The lead bank
has defined duties and responsibilities to the other bank participants that are defined in the legal documentation.
CIB
CIB report of the borrower is collected before sanction, renewal or reschedulement to ensure
that credit facilities are not provided to defaulters. In case of large loan the CIB report must
not be two months old.
28
Insurance
As regards insurance coverage, full value of goods financed on pledge basis, 110% of the
sanctioned limit on hypothecation basis and imported goods may be accepted with risk coverage as per CRM Policy Guidelines. Machinery to be insured covering its full value with transit insurance as per CRM Policy Guidelines. Insurance Policy to be obtained from the enlisted
companies and any exceptions should be approved from the competent authority.
Risk identification
Loans and advances are the largest and most obvious source of credit risk for a Bank. The
goal of introducing Credit Risk c and Credit Manual is to maximize the bank's risk-adjusted
rate of return by maintaining credit risk exposure within acceptable parameters. Banks need to
manage the credit risk inherent in the entire portfolio as well as the risk in individual credits or
transactions. A credit Officer, therefore, should consider the relationships between credit risk
& other risks and address them prudent in the light of Banks CRM Policy. More importantly,
they should have keen awareness of the need to identify, measure, monitor and minimize credit risk to maintain the quality of assets, which ultimately effect the banks capital requirement. The pricing of individual credit exposure is to be considered on the basis of risk involved and the credit analyst should set the price at a desired level to compensate the risk incurred i.e. in case of high risk exposure the loan should be priced at higher than the prescribed
mid rate.
5.12 Credit Risk Grading (CRG)

Bank has already introduced credit risk grading technique in line with the guideline provided
by Bangladesh Bank as a uniform approach for assessing the risk grade of an exposure. Bank
shall undertake risk grading of the proposed borrower other than loans related to Consumer
Finance, Small Enterprise Finance, and Short Term Agriculture & Micro Finance through a
number of qualitative techniques following the CRG Manuals.
While assessing a loan proposal, the CRM in all level should identify and evaluate the following key risks, among others, which may inherit or arise during a life cycle of a loan.
29
i)
Financial Risk
Risk that counter parties will fail to meet obligation due to financial distress. This
typically entails analysis of financials i.e. analysis of leverage, liquidity, profitability & interest coverage ratios. To conclude, this capitalizes on the risk of high leverage, poor liquidity, low profitability & insufficient cash flow.
ii) Industry Risk
Risk that adverse industry situation or unfavorable business condition will impact
borrowers capacity to meet obligation. The evaluation of this category of risk
looks at parameters such as business outlook, size of business, industry growth,
market competition and barriers to entry/exit. To conclude, this capitalizes on the
risk of failure due to low market share and poor industry growth.
iii) Management Risk
Risk that counterparties may default as a result of poor managerial ability including experience of the management, its succession plan and team work.
iv) Security Risk
Risk that the bank might be exposed due to poor quality or strength of the security
in case of default. This may entail strength of security and collateral, location of
collateral and support.
v) Relationship Risk
These risk areas cover evaluation of limits utilization, account performance, conditions/covenants compliance by the borrower and deposit relationship.
30
Principal Risk Components
Key Parameters
Financial Risk
Leverage, Liquidity, Profitability & Coverage ratio.
Business/Industry Risk
Size of Business, Age of Business, Business Outlook, Industry Growth, Competition & Barriers to
Business
Management Risk
Experience, Succession & Team Work.
Security Risk
Security Coverage, Collateral Coverage and Support.
Relationship Risk
Account Conduct, Utilization of Limit,
Com-
pliance of
Covenants/conditions & Personal Deposit.
l. Mitigation of the risk
After identifying risk(s) associated to a Loan, at pre-sanction or post sanction, a Credit Officer
must consider the different ways of mitigating the same in consultation with the Borrower.
The external risk factors beyond the control of the borrower to be considered for lessening the
risk at acceptable level where full mitigation is not possible. Mitigation of a risk to a loan depends on its natures and capability of the Borrower for addressing them effectively in due
time for which close contact with the borrower is very important.
5.13 Loan proposal of Small Enterprise & Consumer Finance

IFIC bank has already introduced Product Programmer Guideline (PPG) for Small Enterprise
Financing& Consumer Financing prepared in accordance with the prudential regulations provided by Bangladesh Bank in this regard. The credit analyst prepares loan proposals as per
31
terms and conditions stipulated in the PPGs and use the prescribed format devised for preparation of loan proposals.
5.14 Approval Process

The Branch Manager of IFIC BANK acts as Relationship Manager (RM). The responsibility
for preparing the Credit Proposals is rest with the Credit Officers at Branch level. Credit
Proposals is approved/ declined by the Branch Manager under authority delegated to him/her.
The relationship manager recommends credit proposal beyond delegation and send it to Head
of Corporate Banking and Marketing Division who will, upon analyzing the proposal, forward
the same with recommendation to Head of CRM for approval or decline the proposal and refer
it back to the Relationship Manager. Head of CRM Division will distribute the proposals to
the Managers of respective departments who will either sanction/decline within their delegated powers or recommend the same to the next higher authority for approval.
Table or Chat- 5
32
A Flow Chart of the Approval Process as mentioned above is as follows:
APPROVAL PROCESS FLOW CHART
33
5.15 Credit Administration

Upon approval, branch will send for disbursement/ activation authority to the Credit
Administration Department, which will perform the following responsibilities:
Ensure execution of necessary documentation in accordance with approved terms and
conditions of the sanction advice.
Ensure that disbursement is made only after completion of all documentation formalities.
Ensure continuous monitoring of the performance of the borrower which include compliance of credit terms identifying early signs of irregularity, conducting periodical
valuation of collateral, monitoring timely repayment, etc.
5.16 Appeal
The proposal which is declined by CRM may be presented for review to the next higher authority
through Head of Corporate Banking & Marketing Division. However, such review is not applicable
when the proposal is declined by the Managing Director.
5.17 Early Alert Process
If any symptom of deterioration of the loan account are identified/ noticed branch should immediately
start Early Alert Process and report as per CRM Policy Guidelines to Head Office. It is a continuous
process to monitor and supervise the accounts having potential weaknesses of a material nature and is
prime responsibilities of all Relationship Managers.
34
6.Loan Procedure:
I furnished below the house building loan processing system of IFIC bank LTD which is one
of the products under consumer finance as an example:
6.1 House Building Loan(THIKANA)
House Building Loan is a Term Loan provided for construction of building for commercial/Residential purpose. The Loan is also provided to Developers for completion of their
project and construction of factory Building of different industries, purchase of floor space for
commercial use. The loan is also provided to purchase readymade flats / completed building
for residential/commercial purpose.
Features
1. Loan is disbursed in phases with progress of construction work and utilization of
equity portion.
2. Full disbursement of loan at a time is also allowed in case of purchasing of Flat/
commercial spaces/ completed building.
3. Upon completion of disbursement only repayment is allowed in the account
4. Grace period may be allowed in the account depending on the cash flow
5. Interest is calculated and charged quarterly on the drawn amount on the daily
product basis.
6. Interest rate is fixed based on the rate published from time to time
Points to be considered before initiating the proposal

While initiating the proposal for allowing House Building Loan, the following points
are to be considered:
35
1. Ownership of the land should be undisputed. Which is determined by legal opinion

from banks law division or banks panel lawyer.
2. Approval for construction and clearance for mortgage from appropriate authority is
to be obtained.
3. Financial strength of the borrower for repayment of the loan
4. Realistic cost estimation by a competent engineer
5. Cash flow of the borrower and from the building.
6. Clean CIB Report
7. While purchase of house only construction cost with necessary depreciation to be
considered.
8. Approval of plan for construction of building from competent authority as per existing rules of government.
Security
Primary security against the House Building Loan is the land and the building to be constructed on the land. In case of purchase of floor spaces, the security will be the respective
floor along with proportionate land.
In case of financing to the Developers, security will be the project land along with building as
per power of attorney given by the owner of the land to the Developer.
House Building Loan may be collaterally secured by pledge of financial obligation and/or
landed property apart from land as primary security.
Approval
The relationship manager shall recommend credit proposal and send it to Head of Corporate
Banking and Marketing Division who will, upon analyzing the proposal, forward the same
with recommendation to Head of CRM for approval or decline the proposal and refer it back
to the Relationship Manager. Head of CRM Division will distribute the proposals to the Man-
36
agers of respective departments who will either sanction/decline within their delegated powers
or recommend the same to the next higher authority for approval.
Mode of Financing
The House Building loan is termed as Thikana under the PPG of consumer financing
and as Commercial House Building Loan under Small Enterprise financing.
Charge Documents/ Property documents
1. Acceptance of sanction terms on duplicate copy of sanction advice.
2. Demand D. P. Note :
i) Single - Individual/Proprietorship (duly stamped as per Stamp Act.)
ii) Joint & several - Partnership (duly stamped as per Stamp Act.)
iii)
Joint - Limited Co. (duly stamped as per Stamp Act.)
3. Letter of arrangement
4. Letter of Disbursement
5. Letter of Installment
6. Letter of Guarantee Partners/ Directors
7. Mortgage Deed
8. Power of Attorney to sell the property without intervention of court.
9. Pledge of financial instrument i.e. FDR, Share, PSP etc (where applicable)
10. Valid Trade License (where applicable)
11. TIN Certificate
12. Original Deed
13. Bia deed
14. CS, SA, RS & Hal parcha
15. Mutation with DCR
16. Upto date rent paid receipt
17. Site Map
18. Non-encumbrance certificate
19. Approved plan for construction from the competent authority.
37
20. NOC from the concerned authority for creation of mortgage, where applicable.
21. Estimated cost of construction by a Civil Engineer
22. Board resolution in case of limited company to borrow and execution of loan documents(where applicable)
23. Registered Partnership Deed in case of partnership firm certified by RJSC & firms
along with letter of partnership (where applicable).
24. Memorandum & Articles of Association along with certificate of incorporation duly
certified by RJSC(where applicable)
25. Certified copy of up to date list of directors (where applicable)
Disbursement
Branch will confirm in writing Credit Administration Department, CRM, Head Office duly
signed jointly by Relationship Manager and Credit Administration Officer that all documentation formalities have been completed as per terms of sanction seeking disbursement authority.
Branch will also confirm that documents are held with them under joint custody. Copies of all
documents shall be sent to the Credit Administration Department along with the letter. After
proper scrutiny of the documents with the sanction letter Credit Administration Dept head office shall issue letter authorizing the branch to disburse the advance. On receipt of authority
the Credit Officer will open a loan account and the party shall avail the facility in the form of
House Building Loan.
Record Keeping
1. Particulars of sanction shall be recorded in the confidential limit sanction register.
2. All charge documents and securities & other important paper should be recorded in
the safe-in safe-out register under the initial of the Relationship Manager & Credit
Officer or Credit In-charge & Credit Officer and kept in a separate security file with
proper index.
3. The file shall be kept under dual control & kept in a locked, preferably fire proof storage.
38
Accounting Procedure
At the time of disbursement of loanDr- House Building Loan A/c

Cr- CDA/c/PO/DD
At the time of monthly provisioning of interest
Dr-Sundry Asset A/c-Interest Receivable on HBL

Cr-Income A/c- Interest Received on HBL
At the time of quarterly charging of interestDr-HBL A/c

Cr- Sundry Assets A/c- Interest Receivable on HBL
Branch must ensure that at the end of each quarter Sundry Asset A/c interest Receivable
on HBL is nil.
At the time of adjustment of loanDr- HBL A/c
39
Cr-Sundry Asset A/c-Interest receivable on HBL

Cr-Income A/c- Interest received on HBL
(for charging of interest in the middle of quarter)
Dr-CD A/c/Cash
Cr-HBL A/c
40
7. Follow Up & Recovery Process:

In case Borrower fails to come forward or shows reluctance, Bank is to take various steps to
recover its assets, safeguard its possible losses and overcome crisis of the situation due to nonrecovery. IFIC Bank follows some guidelines and procedure to recover its losses and overcome the obstacles. Like followings -
Close monitoring during validity/repayment period of loan.

Gear up persuasion right from initial stage of its default/non-payment of installments.
Understanding reasons of non-payment to obviate the problem.
Constant follow-up with defaulting borrowers.
Take effective steps to save the loan from turning it to NPL.
Relationship Manager (RM) must try to identify reasons of default of loan non-payment and
find out ways to get the loan recovered/regularized.
Policy objectives of IFIC BANK for recovery of loans and advances are to:-
i)
Ensure normal flow of income by taking appropriate measure so that loans are
not converted to Non-Performing Loans (NPL).
ii)
Recover stuck-up loans and advances entirely.
iii)
Maximize Banks earning by converting Non-Performing Loans (NPL) to

regular loans through re-schedulement.
iv)
Reach to an amicable settlement duly protecting interest of the Bank.
v)
Take timely legal steps as per law in enforce to avoid law of limitation.
vi)
Extract maximum benefits from newly enacted ArthaRinAdalatAin for recovery of loans.
vii)
Adhere to Bangladesh Banks policy guidelines.
41
7.1 Credit Recovery:

The Remedial Asset Management (RAM) directly manages accounts which sustained deterioration (a Risk Relating to Sub-Standard or worse). Whenever an account is handed over from
Relationship Manager to RAM, a Handover/Downgrade Checklist (Appendix-2) shall be
completed.
The RAMs primary functions are:
To determine account Action Plan/Recovery Strategy.
To pursue all options to maximize recovery, including placing customers into receivership or liquidation as appropriate.
To ensure adequate and timely loan loss provisions are made based on actual and
expected losses.
To conduct regular review of Sub-Standard or worse accounts.
The management of Non-Performing Loans (NPLs) must be a dynamic process, and the associated strategy together with the adequacy of provisions must be regularly reviewed. A
process should be established to share the lessons learned from the experience of credit
losses in order to update the lending guidelines.
7.2 NPL Account Management:

All NPLs should be assigned to a Remedial Asset Management Executive (Account Manager) within the RAM, who is responsible for coordinating and administering the action
plan/recovery of the accounts, and should serve as the primary customer contact after the account is downgraded to substandard. Some assistance from Corporate Banking/ Relationship
management may be sought.
42
In order to achieve the above objectives, Banks policy guidelines on recovery of loans and
advances are enumerated in the following chapters.
7.3CLASSIFICATION AND PROVISIONING

In order to strengthen credit discipline and to improve the recovery position of loans, Bangladesh Bank from time to time, has given broad outline for loan classification. All good
loans are treated as unclassified loans and overdue loans have been classified into 4 categories (i) Special Mention (SM) Account (ii) Sub-Standard (SS) (iii) Doubtful (DF) and (iv)
Bad-Loss (BL) loan.
Note: Special Mention (SM) Accounts treated as Unclassified Loan.
Table no -6
Objective criteria for determining the preliminary classification status is as under:-
For Continuous Loans and Demand Loans
Past due / Overdue
Classification Status
a)
Less than 3 months
UC
b)
3 months or more but less than 6 months
SM
c)
SS
d)
DF
e)
12 months or more
BL
43
Term Loans up to 5 years
Past due / Overdue
a)
Less than 3 months
UC
b)
SM
c)
SS
d)
DF
e)
18 months or more
BL
Term Loans for more than 5 years

Past due / Overdue
a)
Less than 3 months
UC
b)
SM
c)
SS
d)
DF
e)
24 months or more
BL
Short Term Agri. Credit/Micro-Credit
Past due / Overdue
a)
Less than 12 months
UC
b)
SS
c)
DF
d)
60 months or more
BL
44
7.4 Qualitative Judgment:
Whether any continuous credit or Demand Loan or Fixed term loan are classifiable or not on
the basis of objective criterion but there is doubt or uncertainty for recovery of that loan then
the loan will be classified on the basis of Qualitative Judgment (QJ).
If the recovery of the credit becomes uncertain resulting from change of circumstances under
which credit was extended or the borrower sustains loss of capital or the value of the security
decreases or there may be any adverse situation then the credit will be classified on the basis
of Qualitative Judgment. Besides, if the credit is extended without any logical grounds or the
credit is rescheduled frequently or the rules of rescheduling are violated or the trends of
excess over limit (EOL) is observed frequently or a suit is filed for recovery of the credit or
the credit is extended without the approval of the competent authority, then the loan will be
classified on the basis of Qualitative Judgment.
Due to the reasons stated above or for any other reason despite possible loss of any credit,
there is probability of changing the present situation resorting to proper steps, the credit will
be classified as Sub-Standard on the basis of Qualitative Judgment. But even after taking
proper steps, if the full recovery is not ensured, the credit will be classified as Doubtful and
after rendering all out efforts, if the probability of recovery becomes totally bleak the credits
will be classified as Bad Loan.
The Bank will classify the credit on the basis of Qualitative Judgment and if any improvement
is achieved, those credits will again be declassified.
Once a credit is classified by Bangladesh Bank (Inspection Team) the credit will remain classified unless its status is changed upon required repayment/reschedulement. The account once
classified by the Bank Inspection Team may be declassified with approval from the Board.
While submitting such proposal before the Board the Relationship Manager/ Manager of the
45
concerned Branch vis-a-vis the Managing Director shall give a certification stating that all
norms required for declassification of such account has been duly observed. Declassification is
to be informed to Bangladesh Bank within 15(fifteen) days from the date of declassification approved by the Board. Bangladesh Bank shall take punitive measure if norms are not followed.
7.5 Assignment of Accounts (Account Transfer Procedures) to RAM Division:

Within 7(seven) days of a account being downgraded as Sub-Standard, a Request for Action and
a Handover/ Downgrade Check List shall be completed by the RM and forwarded to Corporate
Banking & Marketing (CBM) Division, Head Office, Dhaka. The CBM handover the respective account to Remedial Asset Management (RAM) Division through CRM with their comments and
views. Simultaneously, RM will review all documentation, meet the Customer and prepare a
Classified Loan Review (CLR) within 15(fifteen) days after the completion of Handover/ Downgrade Check List and forward it to RAM for its approval.
Remedial Asset Management shall ensure that the following steps are carried out when an account is classified as Sub-Standard or worse:
Facilities are withdrawn or repayment is demanded as appropriate. Any drawings or

advances shall be restricted and disbursement/drawing can only be approved after
careful scrutiny and approval from appropriate executives within CRM.
CIB reporting is updated according to Bangladesh Bank guidelines and the borrowers
Risk Grade is changed as appropriate.
Loan loss provisions are taken based on Forced Sale Value (FSV).
Loans are only rescheduled as per Loan Rescheduling guidelines of Bangladesh Bank.
Any rescheduling shall be based on projected future cash flows specifically determined.
Prompt legal action shall be taken if the borrower does not cooperate.
46
7.6 PERSUASION AND FOLLOW UP

Recovery persuasion shall start depending upon the nature and merit of advance. In cases of
continuous and demand loan, persuasion shall start as soon as operation of the account becomes unsatisfactory, irregular and its validity expires. But in case of Term Loans, persuasion
has to be made when the borrowers refrain from paying installments. Nevertheless, persuasion
may start any time ahead of these criteria if Bank perceives that a loan account has lost its merit somehow and seems to be difficult for recovery in future.
Persuasion at initial stage of default:

Borrowers become unwilling to repay for various reasons. Some of the borrowers incur loss in
their businesses resulting disruption of cash inflow to such a high degree that they cannot repay Banks loans. Some borrowers divert their fund to businesses/enterprises other than the
business for which the Bank loan was sanctioned which is undesirable. Furthermore, there are
willful defaulting borrowers as well.
Depending on the nature of the borrower involved, the style and degree of persuasion shall
differ from case to case keeping in mind that the ultimate aim is to recover and settle defaulting loan within the shortest possible time with a view to ensuring maximum return for Bank.
Various modes of persuasion are as under:
Letters/reminders:
In case of continuous loans like Cash Credit (Hypo), Cash Credit (Pledge), Secured Overdraft
etc. letters/ reminders are to be sent two months ahead of expiry date of limit to get response
of the borrower whether they are interested for renewal of the limit. In case of unsatisfactory
performance of the account, a letter shall be issued to the concerned borrower allowing
30(thirty) days time to repay Banks dues with interest. In case of Term Loan Accounts, such
letters shall be sent to the borrowers as soon as one installment remains unpaid urging them to
regularize their account. Copy of such letters shall be endorsed to the Guarantors/mortgagors
if any. Reminders are required to be sent on fortnightly/monthly intervals. Constant follow up
47
through letters shall be made to the borrowers availing Demand Loan, LIM, LTR and for PAD
outstanding to regularize their account and to avoid classification.
Inspections/Site-visits:
Concerned Branch / RM shall collect information regarding reasons of default through personal
contact / visit
etc.
Branch
Officials
shall
inspect
the
shop/godown/factory/residential address of the borrower to ascertain the position of their

business and reason of failure. They will submit report along with their findings. On the basis
of their report and information provided by the borrower Branch/RM shall ascertain the reasons of default. Branch/RM shall also assess the valuation of securities held against the advance, if such information is not updated.
Negotiation:
Branch/RM will, then, start persuasion/negotiation with the borrower and try to resolve the
issue. In the process of negotiation, following measures may be considered subject to approval
of the competent authority: a)
Possibility of adjustment within a shorter time frame.
b)
Reschedulement of existing limits after realization of required down

payment.
c)
Restructuring of the limit with provision for gradual adjustment on

monthly/quarterly basis on phased manner. Longer period and period
without provision for gradual adjustment shall be declined.
d)
Permitting additional time reasonable and acceptable to both Bank and

the borrower.
But in case the borrower does not respond even after all-out persuasion, Bank shall serve Final Notice (Appendix No.1) followed by legal notices upon the borrower and consider the option of encashment of securities and initiating legal proceedings under ArthaRinAdalat Ain2003.
48
7.7 RESCHEDULEMENT
Bangladesh Bank has laid down prudential guidelines which are to be followed by the IFIC
Bank for reschedulement of loans.
Guidelines for consideration of reschedulement proposal:
Bank will examine reasons for default. Reschedulement proposal shall not be considered for borrower who diverted fund and for habitual defaulter. Rather, Bank will initiate litigation process for recovery of such loans.
Borrowers ability to repay loan and liabilities of other Bank shall be taken into consideration.
Cash flow statement, audited balanced sheet, income projection and other financial
statements shall be examined.
On the spot inspection of Company/Business enterprise shall be done and Inspection

Report shall be preserved.
While fixing repayment schedule it is to be fixed for a minimum realistic period.
Impact on Banks income and other implications of reschedulement shall be brought

before the notice of the Management/Board.
Down payment requirement:
Requirement of down payment for reschedulement is as under:-
Term Loan:
49
Proposal for 1streschedulement may be considered on cash payment of at least 15% of

the overdue installment or 10% of the total outstanding whichever is lower.
Proposal for 2ndreschedulement may be considered on cash payment of at least 30% of

the overdue instilments or 20% of the total outstanding in cash whichever is lower.
Proposal for reschedulement for more than two times may be considered on cash payment of at least 50% of the overdue installments or 30% of the total outstanding in
cash whichever is lower.
7.8 SALE OF PLEDGED GOODS, MORTGAGED PROPERTIES AND

FILING OF SUIT:
If the borrower fails to adjust their outstanding liabilities even after all out persuasion, Bank shall
sell pledged goods, securities under lien and mortgaged properties if such right has been conferred
upon the Bank.
50
FINDINGS AND RECOMMENDATIONS:
8.1 Findings and Analysis based on Total Credit Management

System Of IFIC Bank:
Online banking system is available in IFIC Bank though it is not improved that is very
important to compete to others in the electronic world.
For credit appraisal, the bank takes some time depends on the client for its authentication.
All the employees are not professionally trained enough in the computer literacy part.
Most of the borrower does not pay their payment timely.
Although all the existing manpower is utilizing their utmost efforts productivity sees not
adequate due to lack of utilization of latest technology.
Heavily dependent on head office decisions delayed the prompt disposal of decisions or
service delivery.
It is observed that the fraud forgery is comparatively very low may also be lower if the
employees are poorly motivated towards banks motive.
8.2 Recommendation Based on overall Credit Management System:
Need to improve its Online Banking system so that it can compete with other banks.
Respective personnels should be trained to overcome the deficiency in regards to increase its productivity of employees.
There should be reliable efficient personnel in every branch in order to take independent
decisions and make prompt service delivery.
Strict Supervision must be adapted in case of high risk borrowers. Time to time visit to
the projects should be done by the bank officers.
The performance evaluation system is not updated. The organization should follow the
360-degree performance evaluation system. In this case, the superior executives will not
be much rude to the subordinates because the top-level employees performance will be
evaluated by the subordinates.
51
9. Survey Analysis and Recommendation:

9.1 Survey Analysis:
I furnished here under the details on a survey conducted by me on IFIC BANKs employees
working in the credit department and queries to my question:
Q 1. Did the Bank get itself credit rated by a credit rating agency, which is
approved by Bangladesh Bank?
Valid
Frequency
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not Always
Source: Field survey data, 2014

From the survey it has been found that all the 25 respondents think that, IFIC Bank get itself credit
rated by a credit rating agency, which is approved by Bangladesh Bank. So here 100% of the respondent prefers option 1- Yes.
25
20
15
10
0
Yes
No
Not always
Graphical representation of Question 1
52
Q 2. Did the Bank updates its credit rating for the last financial year within six
months from the date of close of the financial year?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not Always

From the survey it has been found that all the 25 respondents think that, IFIC Bank updates its credit
rating for the last financial year within six months from the date of close of the financial year. So here
100% of the respondent prefers option 1- Yes.
25
20
15
10
0
Yes
No
Not always
53
Q 3. Did the Bank submit the credit rating report complete in all respects to
the Bangladesh Bank within seven days of its receipt from credit rating agency?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
18
72.0
72.0
72.0
No
28.0
28.0
100.0
Not Always
25
100.0
100.0
Total

From the survey it has been found from 25 respondents 72% thinks that,IFIC Bank submit the credit
rating report complete in all respects to the Bangladesh Bank within seven days of its receipt from credit rating agency& 28% thinks IFIC bank didnt.
18
16
14
12
10
8
6
4
2
0
Yes
No
Not Always
54
Q. 4 Did the Bank make public the credit rating report within seven days of its
receipt from the credit rating agency?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
15
60.0
60.0
60.0
No
24.0
24.0
84.0
Not Always
16.0
16.0
100.0
25
100.0
100.0
Total

From the survey it has been found from 25 respondents 60 % thinks that, IFIC Bank make public the
credit rating report within seven days of its receipt from the credit rating agency, 24% respondent
thinks no, the Bank doesnt do it and 4% respondent thinks the Bank make public the credit rating report within seven days of its receipt from the credit rating agency, but not always.
16
14
12
10
8
6
4
2
0
Yes
No
Not always
55
Q.5 Did the Bank disclose prominently its credit rating in its published annual and quarterly financial statements?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not Always
25
100.0
100.0
Total
Here the survey shows that from 25 respondents, 100% goes with option 1 Yes.
25
20
15
10
0
Yes
No
Not always
56
Q. 6 Did the Bank fully secure itself against all guarantees issued for the conditions mentioned in the Regulation of Bangladesh Bank?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
20
80.0
80.0
80.0
No
8.0
8.0
88.0
Not Always
12.0
12.0
100.0
25
100.0
100.0
Total
Here the survey shows that from 25 respondents, 80% prefer option 1 Yes, 8% prefer option
2 No and 12% prefer option 3 Not always.
20
18
16
14
12
10
8
6
4
2
0
Yes
No
Not always
57
Q. 7 In Banks view, is the credit rating score of an applicant a valid predictor

about future credit loss experience?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not Always
25
100.0
100.0
Total
Here the survey shows that from 25 respondents, 100% goes with option 1 Yes.
25
20
15
10
0
Yes
No
Not always
58
Q. 8 Which credit reporting agency does your company use?

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
CRISL
CRABL
25
100.0
100.0
100.0
NCRL
ECRL
Total
25
100.0
100.0
Here the survey shows that from 25 respondents, 100% goes with option 2 CRABL.
25
20
15
10
0
C RISL
CRABL
NCRL
ECRL
59
Q. 9 What type of Credit rating score does Bank use?

Frequency
Valid
Credit score provided by a credit

reporting agency
Third party report
Percent
Valid Percent
Cumulative Percent
25
100.0
100.0
100.0
25
100.0
100.0
Credit information or history only, no

credit score provided by a credit reporting agency
Total
Here the survey shows that from 25 respondents, 100% goes with option 1 Credit score provided
by a credit reporting agency
25
20
15
10
0
Credit reporting agency
Third party report
Credit information or
history only
60
Q. 10 How long has bank been using any form of credit rating score in the
evaluation of personal property risks?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
3 years or less
8.0
8.0
8.0
4 to 10 years
20
80.0
80.0
88.0
12.0
12.0
100.0
25
100.0
100.0
More than 10 years

Total
Here the survey shows that from 25 respondents, 80% of respondent choose option 2 4 to
10 years. 3% of respondent choose option 3 More than 10 years and 2% of respondent
choose option 1 3 years or less.
20
18
16
14
12
10
8
6
4
2
0
3 years or less
4 to 10 years
More than 10 years
61
Q. 11 When there is more than one applicant, which credit rating score does
bank use in the qualification of new business if the scores are different?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Highest CIB score
20
80.0
80.0
80.0
Lowest CIB score
12.0
12.0
92.0
Do not use
8.0
8.0
100.0
Others
Total
25
100.0
100.0
Here the survey shows that from 25 respondents 80% prefer option 1 Highest CIB score, 12%
prefer Lowest CIB score, 8% prefer option 3 Do not use and 0% prefer option 4 Others.
20
18
16
14
12
10
8
6
4
2
0
Highest CIB score
Lowest CIB score
Do not use
Others
62
Q. 12 Does your company use CIB scores as a factor in deciding whether or

not to underwrite or renew a personal property insurance policy?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
19
76.0
76.0
76.0
No
24.0
24.0
100.0
Do not use
25
100.0
100.0
Total
Here the survey shows that from 25 respondents 76% prefer option 1 Yes, 24% prefer No,
and 0% prefers option Do not use.
20
18
16
14
12
10
8
6
4
2
0
Yes
No
Do not use
63
Q. 13 How is the consent obtained? Select all that apply.

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Verbally
On-line application
4.0
4.0
4.0
On the paper application
22
88.0
88.0
92.0
8.0
8.0
100.0
25
100.0
100.0
Companys own specific consent

document
Do not obtain consent
Total
From the survey it has been found that, from 25 respondents 88% of respondent prefer option
4 Companys own specific consent document, 8% prefer option 5 Do not obtain consent
and 4% respondent prefer option 2 On-line application.
25
20
15
10
0
Verbally
On-line
application
On the paper
application
Companys own
specific consent
document
Do not obtain
consent
64
Q. 14 If bank uses a credit rating score that results in an adverse effect on qualification or rating of the applicant, do you advise the applicant?
Frequency
Valid
In all cases
In some chases
Not at all
Total
Percent
Valid Percent
Cumulative Percent
16.0
16.0
16.0
17
68.0
68.0
84.0
16.0
16.0
100.0
25
100.0
100.0

Here the survey shows that, from 25 respondents, 68% prefer option 2 - In some cases, 16% prefer
option 1 In all cases and remaining 16% prefer - Not at all.
18
16
14
12
10
8
6
4
2
0
In all cases
In some chases
Not at all
65
Q. 15 Does bank provides credit agency information to the applicant so that

the applicant can verify the information?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes, always
16.0
16.0
16.0
Upon request
17
68.0
68.0
84.0
No
16.0
16.0
100.0
N/A
Total
25
100.0
100.0
Here the survey shows that, from 25 respondents, 68% prefer option 2 Upon request, 16% prefer
option 1- Yes, always and remaining 16% prefer option 3 No.
18
16
14
12
10
8
6
4
2
0
Yes, always
Upon request
No
N/A
66
Q. 16 If an applicant has credit information corrected or changed by the credit

agency and informs you, will bank make rating changes?
Frequency
Valid
The changes will be made as of the
Percent
Valid Percent
Cumulative Percent
24.0
24.0
24.0
16
64.0
64.0
88.0
12.0
12.0
100.0
next credit rating score is obtained
No changes will be made
25
100.0
100.0
most recent effective date

The changes will be made as of the
date we are notified
The changes will be made at the next
effective date
The changes will be made when the
Total
From the survey it has been found that, form 25 respondents 64% prefer option 2- The
changes will be made as of the date we are notified, 24% prefer option 1 The changes will
be made as of the most recent effective date and remaining 12% prefer option 3 The
changes will be made at the next effective date.
16
14
12
10
8
6
4
2
0
The changes will The changes will The changes will The changes will No changes will
be made as of
be made as of be made at the be made when
be made
the most recent the date we are next effective
the next credit
effective date
notified
date
rating score is
obtained
67
Q. 17 How often is the credit rating score updated?

Frequency
Valid
More than once a year
Percent
Valid Percent
Cumulative Percent
8.0
8.0
8.0
22
88.0
88.0
96.0
Every two or more years
4.0
4.0
100.0
Only on request
Never
Total
25
100.0
100.0
Annually
From the survey it has been found that, form 25 respondents 88% prefer option 2 - Annually, 8% prefer option 1 More than once a year and remaining 4% prefer option 3 Every
two or more years.
25
20
15
10
5
0
More than
once a year
Annually
Every two or
more years
Only on
request
Never
68
Q. 18 When your company accesses a CIB score, does its inquiry have an impact on the applicant/policyholders credit rating?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes, hard hit
No, soft hit
25
100.0
100.0
100.0
Do not know
N/A
Total
25
100.0
100.0
Not at all
From the survey it has been found that, form 25 respondents 100% respondent prefer option 3
Not at all.
25
20
15
10
5
0
Yes, hard hit
No, soft hit
Not at all
Do not know
N/A
69
Q. 19 Is a credit rating score shared with other insurers?

Frequency
Valid
Yes, on a request basis only

Yes, only within the group of affiliated companies
No
Total
Percent
Valid Percent
Cumulative Percent
12.0
12.0
12.0
22
88.0
88.0
100.0
25
100.0
100.0
From the survey it has been found that, form 25 respondents 88% respondent prefer option 2 Yes, only within the group of affiliated companies, and remaining 3% prefer option 3
Yes, on a request basis only.
25
20
15
10
5
0
Yes, on a request basis
only
Yes, only within the group

of affiliated companies
No
70
Q. 20 Does factory visits are made before approved the loan?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not Always
25
100.0
100.0
Total
From the survey it has been found that, form 25 respondents the entire 100% respondent prefers option 1 - Yes.
25
20
15
10
5
0
Yes
No
Not always
71
Q. 21 Does the officers well aware of different business type?
Frequency
Valid
Percent
Valid Percent
Cumulative Percent
Yes
25
100.0
100.0
100.0
No
Not always
25
100.0
100.0
Total
From the survey it has been found that, form 25 respondents the entire 100% respondent prefers option 1 - Yes.
25
20
15
10
5
0
Yes
No
Not always
72
Q. 22 What kind of credit is more profitable?

Frequency
Valid
Percent
Valid Percent
Cumulative Percent
SOD
HBL
4.0
4.0
4.0
General Loan
8.0
8.0
12.0
Corporate loan
22
88.0
88.0
100.0
Total
25
100.0
100.0
From the survey it has been found that, form 25 respondents 88% respondent prefer option 4 Corporate loan, 8% prefer option - 3 General Loan and remaining 4% prefer option 2
House Building Loan.
25
20
15
10
0
SOD
HBL
General Loan
Corporate Loan
73
9.2 Findings And Recommendation based on survey:

Findings:
The credit risk management is quite commendable, systematic and timely monitoring and
appropriate documentation are tried to be maintained.
Customer satisfaction level is quite good .Informal conversation with some customers reveals that they are quite satisfied with the service in regards to disposals of credit proposals .
Bank Follow the overall credit assessment and risk grading process according to Bangladesh bank.
Filing procedure is not maintained in a definite and clear manner .It is difficult to locate
the documents in a chronological and sequential manner. A definite practice, though mentioned in the credit policy is not always maintained by the credit officials.
Though IFIC Bank is a first generation private bank and enjoys highest reputation in the
market while profitability is also commendable .It is observed that the bank could not yet
fully equipped with all types of online facilities .However ,it is found that the bank recently developing in this area .
Credit processing and disbursement procedure is comparatively delayed due to non utilization of modern technology which is followed by multinational bank.
Recommendation:
Respective personnel should be trained to overcome the deficiency in regards to increase

productivity of employees. The Bank can organize more training program and workshop to make the employees more efficient in their sector.
An uninterrupted network system has to be ensured. It will save the officials from
much hassle and will save time.
The credit sanction procedure should be made quicker since competition is very hard
in todays business world .People do not want to wait for three to four weeks on an average to get a loan which is even protected by security .
Decision making process can be made more decentralized .participative approach
should be adopted to gain prompt and effective result.
Filing is very important component of proper documentation .It has to be dealt with
importance
74
10.Conclusion:
Banking sector of Bangladesh consists of several nationalized and private banks. They are
doing their activities and highly contribute to the national economy. Among them IFIC Bank
Limited also makes significant contribution to the economy. They are performing their activities, as a result not only the bank but also the economy is benefited. The bank is performing
general banking, Loan-advance, foreign exchange activities etc, as a result they are mobilizing
the money and do well for the economy. Although they have some limitations in their services, they are doing tremendous job for the economy. If they can reduce their limitation and introduce new ideas, they can do better in the banking sector of Bangladesh.
75
11. GLOSSARY:
PPG - PRODUCT PROGRAM GUIDELINES- where every rules and regulations are mentioned for each and every specifics product, e.g. what types of security will be kept and the
document which will be required to keep, eligibility to get the loan, age limit etc .
Mortgage property:
A debt instrument, secured by the collateral of specified real estate property, that the borrower is
obliged to pay back with a predetermined set of payments. Mortgages are used by individuals and
businesses to make large real estate purchases without paying the entire value of the purchase up
front.
Deed:
A legal document that grants the bearer a right or privilege provided that he or she meets a number
of conditions. In order to receive the privilege - usually ownership, the bearer must be able to do so
without causing others undue hardship. A person who poses a risk to society as a result of holding a
deed may be restricted in his or her ability to use the property.
Demand Promissory Note (D.P):
A loan with no fixed term or set duration of repayment. It can be recalled upon the lenders request,
assuming the notice required by the provisions of the loan is met.
76
12. Reference
Bangladesh Bank (2003), Managing Core Risks in Banking: Credit Risk Management, Dhaka:
Bangladesh Bank, Head Office.
Credit Risk Grading Manual, Dhaka: Bangladesh Bank, Head Office.
Annual report IFIC BANK LTD. 2012, 2013
http://www.ificbank.com.bd/
77
13. Appendix
12.1. Questionnaire:
Dear respondent,
As a student of BRAC University, I am conducting a survey on Loan processing, Credit
Appraisal, Followup & Recovery Procedure system of IFIC bank Limited, as a requirement of my three months internship program in IFIC Bank Limited. Kindly note
that this is an academic study and the findings will remain confined within academic interests. I am ensuring you that I will use this information only for the purpose of writing
my internship report.
Please fill in the questionnaire.
Name of the respondent: ___________________________________________________
1. Did the Bank get itself credit rated by a credit rating agency, which is on the approved by
Bangladesh Bank?
Yes
No
Not Always
2. Did the Bank update its credit rating for the last financial year within six months from the
date of close of the financial year?
Yes
No
Not Always
3. Did the Bank submit the credit rating report complete in all respects to the Bangladesh
Bank within seven days of its receipt from credit rating agency?
Yes
No
Not Always
4. Did the Bank make public the credit rating report within seven days of its receipt from the
credit rating agency?
Yes
No
Not Always
5. Did the Bank disclose prominently its credit rating in its published annual and quarterly financial statements?
Yes
No
Not Always
6. Did the Bank fully secure itself against all guarantees issued for the conditions mentioned
in the Regulation of Bangladesh Bank?
Yes
No
Not Always
78
7. In Banks view, is the credit rating score of an applicant a valid predictor about future credit
loss experience?
Yes
No
Not Always
8. Which credit reporting agency does your company use?

Credit Rating Information and Services Ltd (CRISL)
Credit Rating Agency of Bangladesh Ltd (CRABL)
National Credit Ratings Ltd (NCRL)
Emerging Credit Rating Ltd (ECRL)
9. What type of Credit rating score does Bank use?
Credit score provided by a credit reporting agency.
Third party report.
Credit information or history only, no credit score provided by a credit reporting agency.
Others (_____________________________)
10. How long has bank been using any form of credit rating score in the evaluation of personal property risks?
3 years or less
4 to 10 years
More than 10 years
11. When there is more than one applicant, which credit rating score does bank use in the qualification of new business if the scores are different?
Highest CIB score
Lowest CIB score
Do not use
Other (______________________________)
12. Does your company use CIB scores as a factor in deciding whether or not to underwrite or
renew a personal property insurance policy?
Yes
No
Do not use
79
13. How is the consent obtained? Select all that apply.

Verbally
On-line application
On the paper application
Companys own specific consent document
Do not obtain consent
Other (______________________________)
14. If bank uses a credit rating score that results in an adverse effect on qualification or rating
of the applicant, do you advise the applicant?
In all cases
In some cases
Not at all
N/A
15. Does bank provides credit agency information to the applicant so that the applicant can
verify the information?
Yes, always
Upon request
No
N/A
16. If an applicant has credit information corrected or changed by the credit agency and informs you, will bank make rating changes?
The changes will be made as of the most recent effective date
The changes will be made as of the date we are notified
The changes will be made at the next effective date
The changes will be made when the next credit rating score is obtained
No changes will be made
17. How often is the credit rating score updated?
More than once a year
Annually
Every two or more years
Only on request
Never
80
18. When your company accesses a CIB score, does its inquiry have an impact on the applicant/policyholders credit rating?
Yes, hard hit
No, soft hit
Not at all
Do not know
N/A
19. Is a credit rating score shared with other insurers?

Yes, on a request basis only
Yes, only within the group of affiliated companies
No
20. Does factory visits are made before approved the loan?
Yes
No
Not Always
21. Does the officers well aware of different business type?

Yes
No
Not Always
22. What kind of credit is more profitable?

SOD
HBL
General Loan
Corporate Loan
Thanks for your co-operation
81

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Internship Report

Date of Submission: 10September, 2014

1.1 Background of Study

1.2 Objective of the Report

1.5 Methodology of the Report

2.1 Background of IFIC Bank Limited

2.2 Management Structure

2.3 Remittance Arrangement

2.4 Organogram of IFIC Bank Limited

3.My Job Descriptions

3.2 Credit Division

3.3 Creating Spread and updating previous spreads

3.4 Entering reported figures

3.5 Factory visit report

3.6 Other activities

4.1 The Depositors

4.2 The Borrowers

4.3 The Economy

4.4 Credit Risk:

4.5 Objectives Of CRM (Credit Risk Management)

4.6 Credit Risk Management Process

5.1 Credit flow of IFIC

5.2 Organogram of Credit Risk Management

5.3 Types of Advance on the basis of Security

5.4 Types of advance as per Bangladesh Bank Criteria for

5.6 Demand Loan:

5.7 Term Loan

5.8 Unsecured Loan

5.9 Loan Products of IFIC Bank

5.10 Credit Assessment

5.11 General Consideration

5.12 Industry and business segment focus

5.13 Credit Risk Grading (CRG)

5.14 Loan proposal of Small Enterprise & Consumer

5.15 Credit Administration

5.17 Early Alert Process

6.2Points to be considered before initiating the proposal

6.5 Mode of Financing

6.6 Charge Documents/ Property documents

6.8 Record Keeping

IFIC Bank Ltd.

6.9 Accounting Procedure

7.1 Credit Recovery

7.2 NPL Account Management:

7.3 Classification & Provisioning

7.4 Qualitative Judgment:

7.5 Assignment of Accounts

7.8 Sale of Pledged Goods, Mortgaged Properties And

9.1 Survey Analysis

9.2 Findings And Recommendation Based on Survey

Organogram of IFIC Bank Limited

Organogram of Credit Risk Management

Loan Products of IFIC Bank

Industry and business segment focus

Objective criteria for determining the preliminary classification

which is on the approved by Bangladesh Bank?

respects to the Bangladesh Bank within seven days of its receipt

days of its receipt from the credit rating agency?