CQ 2017 Study Guide
CQ 2017 Study Guide
CQ 2017 Study Guide
Name: ___________________________________
Base: ___________________________________
The most current version of the CQ 2017 Study Guide can be found:
In eDOCS on the SkyPro
On the In-Flight Service Learning Portal page
Welcome to CQ 2017
Preparing for CQ................................................................................... 7
Locating Information About CQ
Items to Bring
Dress Code
Educational Resources
Policies.................................................................................................. 11
Late Arrival
Cheating
Retake & Remediation Policy
Flight Attendant Restraint System
eLearning.............................................................................................. 17
eLearning Requirements
Accessing IFS University
Need Help?
Classroom Training.............................................................................. 19
Safety, Security and You
Medical Events and Emergencies
Pre-Departure, Departure and Arrival
Proficiency Evaluations....................................................................... 22
What to Expect
Emergency Equipment
Doors 101
STOP, THINK, and LOCATE
Measuring Success
A321 3L Door
717 Differences
MD-88/MD-90 Tailcone Door
737 1L Door
777 1L Door
767 1L Door
747 2L Door
747 UD Door
PREPARING FOR CQ
Items to Bring
Delta ID
Updated and charged SkyPro
Water Bottle
Snacks
Jacket or Sweater
Comfortable Closed-Toed Shoes
Dress Code
Educational Resources
10
POLICIES
11
Late Arrival
Flight attendants arriving 16 minutes after class has started will need to
reschedule due to content missed and the inability to make up missed
content.
Cheating
12
The following information outlines the retake and remediation policy for
when a flight attendant is unsuccessful in demonstrating proficiency on
either of these elements.
PROFICIENCY EVALUATIONS
First Attempt
The evaluator will not be able to demonstrate nor tell the flight
attendant specifically the component that was missed.
13
PROFICIENCY EVALUATIONS
Second Attempt
Third Attempt
Fourth Attempt
14
Second Attempt
Third Attempt
Fourth Attempt
15
16
eLEARNING
17
eLearning Requirements
18
CLASSROOM TRAINING
19
20
21
PROFICIENCY EVALUATIONS
22
What to Expect
You will demonstrate the following tasks, with commands, on the aircraft
exits listed below:
A321 3L
767 1L
Evacuation (seated position)
Disarm
Arm
MD-88/90 Tailcone
Evacuation (seated position)
Evacuation (seated position)
737 1L
747 2L
Arm
Disarm
Evacuation (seated position)
Arm
Evacuation (seated position)
777 1L
747 UD
Evacuation (seated position)
Evacuation (seated position)
23
24
CROSS CHECK
Immediately after you arm or disarm your door, check it and the opposite
door to ensure it is in the correct position.
ALL CALL
After arming or disarming your door and cross checking the opposite
door, pick up the interphone and answer ALL CALL.
25
26
27
Emergency Procedures
Emergency Types
COMMANDS
Evacuation Commands
Flight Deck Crew
FA Commands
3.1.15
01 Jun 10
1
REVIEW
FA Response
Brace for
landing!
Bend over!
Stay Down!
Easy Victor!
Easy Victor!
Easy Victor!
Stay Seated!
This is the
Captain!
Evacuate!
Evacuate!
Release seat
belts! Leave
everything!
Come this
Way! Leave
everything!
Stay seated!
Sit down!
Stay calm!
This is the
Captain! Remain
seated with your
seat belt
fastened!
On-Board Manual
28
A321 3L DOOR
29
A321 3L EVACUATION
BRACE FOR LANDING!
1. Flight deck crew gives the emergency landing signal Brace for
landing!
2. Flight attendant assumes the brace position on the jumpseat:
Place hands, palms-down on thighs.
Head tilted in direction of flight deck.
Feet flat on the floor, shoulder width apart.
Shoulder harness secured, and seat belt low and tight.
3. Shout Bend over! Stay down!
EASY VICTOR! EASY VICTOR! EASY VICTOR!
1. Wait until the aircraft comes to a complete stop.
2. Listen for Easy Victor! from the flight deck crew.
3. At the onset of Easy Victor!
Get out of your jumpseat while shouting Stay Seated!.
Grab a flashlight, if necessary.
Assess conditions inside and outside your assigned exit.
THIS IS THE CAPTAIN! EVACUATE! EVACUATE!
1. Begin the evacuation when you hear This is the Captain!
Evacuate! Evacuate! from the flight deck crew.
Shout Release seat belts! Leave everything!
2. To open the A321 3L door in an emergency:
Hold the assist handle.
Move cover to reveal and lift up on the door handle and release.
Door will lift up and open slightly, remaining in that position for 3-5
seconds allowing the slide located in the fuselage to automatically
deploy.
Power assist takes over and the door will open fully.
Pull the manual inflation handle (MIH) in the upper right corner of
the door frame while holding the assist handle or another sturdy
part of the aircraft.
When the slide is fully inflated and the exit is ready to access,
hold the assist handle and call people to you.
Shout Come this Way! Leave everything!
NOTE: Jump and Slide is not appropriate at this exit since it is not a
full-height door.
30
A321 3L EVACUATION
BRACE
MOVE COVER
PULL MIH
ASSESS
EVACUATE
31
717 DIFFERENCES
The 717 is equipped with a toggle switch rather than a red strap to
secure the center headrest panel in place as seen here.
All 717s and select MD-90s have plastic door fittings at the 1L and 1R
doors. While they serve the same purpose as the MD-88 door fittings,
there is a slight difference in the placing of the girt bar into the fittings.
When inserting the girt bar into these fittings, place one end into
the opening as far as it will go.
Place the other end of the girt bar into the opposite opening,
pushing back on the end of the door fitting to widen it for easier
girt bar placement.
32
33
34
GRAB A FLASHLIGHT
ASSESS
ROTATE HANDLE
35
737 1L DOOR
36
737 1L ARMING
37
737 1L EVACUATION
BRACE FOR LANDING!
1. Flight deck crew gives the emergency landing signal Brace
for Landing!
2. Flight attendant assumes the brace position on the jumpseat:
Place hands, palms-down on thighs.
Head tilted in direction of flight deck.
Feet flat on the floor, shoulder width apart.
Shoulder harness secured, and seat belt low and tight.
3. Shout Bend over! Stay Down!
EASY VICTOR! EASY VICTOR! EASY VICTOR!
1. Wait until the aircraft comes to a complete stop.
2. Listen for Easy Victor! from the flight deck crew.
3. At the onset of Easy Victor!
Get out of your jumpseat while shouting Stay Seated!
Grab a flashlight, if necessary.
Assess conditions inside the cabin and outside your assigned
exit.
THIS IS THE CAPTAIN! EVACUATE! EVACUATE!
1. Begin the evacuation when you hear This is the Captain!
Evacuate! Evacuate! from the flight deck crew.
Shout Release seat belts! Leave Everything!
2. To open the 737 1L door in an emergency:
Rotate the door handle COMPLETELY in the direction of the
arrow.
Apply continuous pressure on the door until it locks against
the fuselage.
Slide will deploy and inflate automatically.
Pull the manual inflation handle (MIH) at the girt bar while
holding the assist handle or another sturdy part of the aircraft.
When the slide is fully inflated and the exit is ready to access,
hold the assist handle and call people to you.
Shout, Come this Way! Leave everything! Jump and
Slide!
38
737 1L EVACUATION
BRACE
ROTATE
PULL MIH
ASSESS
PUSH
EVACUATE
39
777 1L EVACUATION
BRACE FOR LANDING!
1. Flight deck crew gives the emergency landing signal Brace
for Landing!
2. Flight attendant assumes the brace position on the jumpseat:
Place hands, palms down,on thighs.
Head tilted in direction of flight deck.
Feet flat on the floor, shoulder width apart.
Shoulder harness secured, and seat belt low and tight.
3. Shout Bend over! Stay Down!
EASY VICTOR! EASY VICTOR! EASY VICTOR!
1. Wait until the aircraft comes to a complete stop.
2. Listen for Easy Victor! from the flight deck crew.
3. At the onset of Easy Victor!
Get out of your jumpseat while shouting Stay Seated!
Grab a flashlight, if needed.
Assess conditions inside the cabin and outside your assigned
exit.
Activate the Emergency Light Switch.
THIS IS THE CAPTAIN! EVACUATE! EVACUATE!
1. Begin the evacuation when you hear This is the Captain!
Evacuate! Evacuate! from the flight deck.
Shout Release seat belts! Leave everything!
2. To open the 777 1L door in an emergency:
1. Assess conditions and verify door is armed (redirect if
necessary).
2. Rotate door handle in direction of arrow and release when
power assist takes over to complete door opening. Slide will
deploy automatically.
3. Pull manual inflation handle at girt bar while holding assist
handle or another sturdy part of aircraft.
4. Shout,Come this way! Leave everything! Step, jump,
and slide!
Note:
If the exit is inoperable or not safe to open (fire, water, blocked
exit), then redirect passengers to alternate exits. Use directional
command(s) and hand signals to indicate direction.
40
777 1L EVACUATION
BRACE
ASSESS
ROTATE HANDLE
PULL MIH
(HOLD ON)
EVACUATE
41
42
767 1L DOOR
43
767 1L DISARMING
To disarm 767 cabin doors:
44
767 1L ARMING
To arm 767 cabin doors:
45
767 1L EVACUATION
BRACE FOR LANDING!
1. Flight deck crew gives the emergency landing signal Brace
for Landing!
2. Flight attendant assumes the brace position on the jumpseat:
Place hands, palms down,on thighs.
Head tilted in direction of flight deck.
Feet flat on the floor, shoulder width apart.
Shoulder harness secure, and seat belt low and tight.
3. Shout Bend over! Stay Down!
46
767 1L EVACUATION
BRACE
ASSESS
ROTATE HANDLE
PULL MIH
(HOLD ON)
EVACUATE
47
48
747 2L DOOR
49
747 2L DISARMING
To disarm 747 main deck cabin doors:
1. STOP, THINK, and LOCATE
arming lever.
50
747 2L DISARMING
4. Insert door pin.
CROSS CHECK
Immediately after you disarm your door, cross check it and the opposite
door to ensure it is in the disarmed position.
ALL CALL
Your All Call Response at 2L is:
2 Left disarmed and cross checked.
51
747 2L ARMING
To arm 747 main deck cabin doors:
1. STOP, THINK, and LOCATE
arming lever.
52
747 2L ARMING
4. STOW door pin and streamer
in pouch.
CROSS CHECK
Immediately after you arm your door, cross check it and the opposite
door to ensure it is in the armed position.
ALL CALL
Your All Call Response at 2L is:
2 Left armed and cross checked.
53
747 2L EVACUATION
BRACE FOR LANDING!
1. Flight deck crew gives the emergency landing signal Brace
for Landing!
2. Flight attendant assumes the brace position on the jumpseat:
Place hands, palms down,on thighs.
Head tilted in direction of flight deck.
Feet flat on the floor, shoulder width apart.
Shoulder harness secure, and seat belt low and tight.
3. Shout, Bend over! Stay Down!
54
747 2L EVACUATION
BRACE
ASSESS
ROTATE HANDLE
PULL MIH
(HOLD ON)
EVACUATE
55
56
57
58
BRACE
ASSESS
PULL MIH
(HOLD ON)
EVACUATE
59
60
61
62
Planning
Situational Awareness
Workload Management
63
64
65
EMV SERIES 1
66
EVENT 1: PRE-FLIGHT
Objectives
Required Skills
Supporting Material
Study Notes
67
EVENT 2: BOARDING
Objectives
Required Skills
Supporting Material
Study Notes
68
EVENT 3: ARRIVAL
Objectives
Required Skills
Supporting Material
Study Notes
69
EMV SERIES 2
70
EVENT 1: BOARDING
Objectives
Demonstrate duties related to Boarding as described in the Standards and Regulations Chapter of the OBM.
Utilize CRM/TEM skills
Demonstrate STRIVE for 5 behaviors.
Required Skills
Supporting Material
Study Notes
71
EVENT 2: DEPARTURE
Objectives
Required Skills
Supporting Material
Study Notes
72
EVENT 3: IN-FLIGHT
Objectives
Required Skills
Supporting Material
Study Notes
73