ORGANIZATIONAL CLIMATE AND JOB SATISFACTION

AMONG ACADEMIC STAFF IN SOME SELECTED PRIVATE

UNIVERSITIES IN SOUTHWEST NIGERIA

BY

ADENIJI, Anthonia Adenike

(MATRIC NO.: CU04GP0049)

JANUARY, 2011

ORGANIZATIONAL CLIMATE AND JOB SATISFACTION

AMONG ACADEMIC STAFF IN SOME SELECTED PRIVATE
UNIVERSITIES IN SOUTHWEST NIGERIA

BY

ADENIJI, Anthonia Adenike

(MATRIC NO.: CU04GP0049)

A PhD THESIS SUBMITTED IN PARTIAL FULLFILMENT

OF THE REQUIREMENTS FOR THE AWARD OF
DOCTOR OF PHILOSOPHY (Ph.D) DEGREE IN INDUSTRIAL
RELATIONS AND HUMAN RESOURCE MANAGEMENT, OF
DEPARTMENT OF BUSINESS STUDIES,
SCHOOL OF BUSINESS, COLLEGE OF DEVELOPMENT STUDIES,
COVENANT UNIVERSITY, OTA, OGUN STATE, NIGERIA.

JANUARY, 2011
ii

CERTIFICATION
It is certified that this thesis titled Organizational Climate and Job Satisfaction Among
Academic Staff in some Selected Private Universities in Southwest Nigeria is based on
original research work carried out by Adeniji, Anthonia Adenike under our supervision
and that it has not been submitted for the award of any degree in this or any other
University.

....
Signature & Date

Professor. Sola Fajana

(Supervisor)

..
Signature & Date

Dr. Olufemi Adeyeye

Co-Supervisor

iii

DECLARATION
It is hereby declared that this research work titled Organizational Climate and
Job Satisfaction Among Academic Staff in some Selected Private Universities
in Southwest Nigeria was undertaken by Adeniji, Anthonia Adenike and is based
on her original study in the Department of Business Studies, School of Business,
College of Development Studies, Covenant University, Ota, under the supervision
of Professor Sola Fajana and Dr.Olufemi Adeyeye. The ideas and views of other
researchers have been duly expressed and acknowledged.

Prof. Sola Fajana

(Supervisor)

...
Signature and Date

Dr. Olufemi Adeyeye

(Co-Supervisor)

...
Signature and Date

Dr.O.U Asikhia
Head, Department of Business Studies
School of Business
College of Development Studies
Covenant University, Ota

Signature and Date

Prof Kayode Soremekun

Dean, College of Development Studies
Covenant University, Ota

.
Signature and Date

Prof Christopher Awonuga

Dean, School of Post Graduate Studies
Covenant University, Ota

Signature and Date

iv

DEDICATION
This study is dedicated to Christ my Redeemer in whom dwells the fullness of
Godhead bodily and in whom I am made complete. It is also dedicated to my life coach,
God Servant Bishop David Olaniyi Oyedepo and his amiable wife, Pastor (Mrs.) Faith
Abiola Oyedepo both of whom have shown me the path of life.

ACKNOWLEDGEMENTS
This medium provides me the opportunity to express my immense gratitude
to the Almighty God, the father of light whose light has guided my steps thus far. I
will forever be grateful to the visionary of this great institution (Covenant
University, Ota), Dr David Olaniyi Oyedepo for his foresight and for constantly
giving out time both to challenge our potentials in God and to provoke us in the
school of exploits.
I thank the management of the school under the able leadership of Prof Aize
Obayan -the Vice Chancellor, Prof. Charles Ogbulogo, Deputy Vice Chancellor,
the Registrar Dr. Rotimi Daniel, Professor Kayode Soremekun (Dean, College of
Development Studies),and Professor Rotimi Ajayi (Former Dean, College of
Development Studies) for providing a serene and a conducive academic
environment. A world class University indeed!
Special thanks go to my supervisor and co-supervisor, Professor Sola Fajana
and Dr. Olufemi Adeyeye for their valuable contributions to the success of this
work. I cannot forget my mentor and our immediate Head of Department,
Professor Sunday Oyewole Otokiti for the Push and the great intellectual input
he made to this work. May God Almighty reward him.
Equally, I wish to appreciate my Head of Department, Dr. Olalekan U.
Asikhia for the constant attention and needed direction he provided to me. May he
continue to flourish. Also, to our pioneer Head of Department, our father and my
own father Professor Joseph Abiodun Bello. I pray that his years be long on
the earth.
There are many other academics whose inputs and contributions made this
work a success. Senior colleagues and fathers they are really. These include
Distinguished Professor J.A.T Ojo, Distinguished Professor Adeyemi, Professor
G.A. Sote, Professor Fadayomi, Professor Don Ike, Professor Omoweh, Professor
Dayo-Ade Turton, Dr C.K. Ayo, Dr Ranti Ogunrinola, Dr K.S. Adeyemi, Dr.
Patrick Edewor. And also to, Prof. P. Enyi, Dr. J. Ayam, Dr. W.K. Olayiwola, Dr.
O.O. Iyiola, Dr.A.O. Osibanjo, Dr. Daniel Gberevbie, Dr. Patrick Alege, Dr. P.
Adelusi, Elder Iyoha, Dr. J Enahoro, Dr. G. Adejumo. I thank them all for creating
time to nurture and help me read through this work times without number.
Special mention must be made of friends and colleagues at work on whose
wings of love I am flying. I am eternally grateful to Dr. Omotayo Joseph Oyeniyi
for always being there for me. Special thanks to Messrs. John Kolade Obamiro,
Joachim Abiodun, Constantine Imafidone Tongo, O.O. Ogunnaike, Dr. S.T.
Akinyele, Dr. Chinonye Okafor, Dr. O.S. Ibidunni, Dr. O.J. Kehinde, Mrs.
Toyinayo Mathew, Mrs. Babajide, Dr. A. Umoren, Dr. A. Osibanjo, Dr. O. Iyiola,
vi

Mrs. Ogbari M, Dr. Rowland Worlu, Mr. Adegbuyi O.A., Mrs. Roland-Otaru C.O.,
Mrs Oni-Ojo E.E., Miss A. Ogunba, Mr Ogunnaike, O.O, Dr. and Dr. (Mrs.)
Uwuigbe, Dr Fola Adegbie, Mr. Alex Ehimare, and many others that are not
mentioned here.
My honour list is also extended to our pioneer lecturers; Mr. Fadugba
Olumuyiwa, Mr. Epetimehin Samuel, Mr. Agboola Mayowa, Miss Akinbode
Mosunmola, Mr. Ikoda E. Inaboya, Mrs Adeniji Chichi, Miss Shogbola Deborah,
and Mrs Dirisu Joy. They are welcome on board.
I acknowledge the efforts of my brother John A. Philip for his contribution. I
also thank Mr. Raphael Olanrewaju and sister Bunmi for their support. Also the
staff of the Centre for System and Information Sciences (CSIS): Engr. Mike
Ogboluchi (The Director) the Deputy Director-Mrs. Aboyade, Pastor Afolabi,
Brother Daniel, Sister Nike, Sister Dami, Mrs Oluyori, and Engr. Sam. Similarly,
the Centre for Learning Resource (CLR) has been so wonderful, I wish to thank the
Director Mr. Nkiko, Sister Ronke, Mrs. Yusuf, Mr. Abayomi and others who for
space constraint, I cannot mention.
Blessed be the day I met my husband Adebayo Oluwagbemiga Adeniji and
thank God for the fruit of the union (Ewaoluwa, Jolaoluwa and Ibukunoluwa). I
appreciate God for the spiritual coverage I enjoyed from my Area Pastor Pastor
Afolabi and the brotherly love of Deacon Johnson, the Oshiames, Brother John
Oyinloye and other co-labourers in His vineyard. May God account us worthy on
that glorious day (Amen).
My heartfelt appreciation goes to my parents Late Pa. Peter Adenrele
Ojobo and wife Mrs. Mary Agbeke Ojobo who birthed me into this world and
offered me early tutelage. I will forever remember good deeds and values both of
them deposited in my life.

Adeniji, Anthonia Adenike

January, 2011

vii

ABSTRACT
This study attempts to establish the relationships that exist between the different variables
of organizational climate and job satisfaction among academic staff in some selected
private Universities in South-West Nigeria. It also sets to ascertain if those related
factors in organizational climate can cause satisfaction among academics thereby
impacting on their academic excellence; and to determine if there are differences in the
way senior academics and junior academics perceive the existing organizational climate.
A total of 384 copies of questionnaires were administered to selected five (5) private
Universities in the South-West Zone of Nigeria but a total of 293 questionnaires were
returned fully and appropriately filled. The study made use of both descriptive and
inferential statistics such as frequencies, means, and standard deviation, including
Pearson Product Moment Correlation Coefficient, Multiple Regression and Analysis of
Variance (ANOVA) to obtain results. The results indicate that there is a significant
positive relationship between organizational climate and job satisfaction among
academics in Southwest Nigeria at F= 453.524, df= 292, significant at 0.000 and at a
correlation of 0.671, also significant at 0.01 level (2-tailed) . That the climates of an
organization and job satisfaction vary together. Not only that, in the overall analysis that
was done on the perception in the way junior and senior academics experience their
organizational climate, it was found that there is a significant difference in the way both
the senior and junior academics experience their organizational climate at F= 430.768.
Further study research was recommended in comparative study on private and public
University academics to view their perception of organizational climate in relation to
their job satisfaction.

viii

TABLE OF CONTENTS
Title Page ...
Certification
Declaration
Dedication ..
Acknowledgements
Abstract ..
List of Tables ..
List of Figures .

i
iii
iv
v
vi
viii
xiii
xvi

CHAPTER ONE: INTRODUCTION

1.1

Background of the Study.. 1

1.2

Statement of Research Problem .. 4

1.3

Objectives of the Study ............... 7

1.4

Research Questions .. 7

1.5

Research Hypotheses .. 8

1.6

Significance of the Study . 8

1.7

Research Methodology 9

1.8

Scope and Limitations of the Study ..

1.9

Operationalization of Variables

10

1.10

The Conceptual Model of Organizational Climate and Job Satisfaction 12

1.11

Structure of the work............................

CHAPTER TWO: REVIEW OF RELATED LITERATURE

13

15

2.1

Introduction .. 15

2.2

Determination of Job Satisfaction 15

2.3

Herzbergs Two-factor Theory. 16

2.3.1 Job Satisfaction ... 18

2.3.2 Theories of Job Satisfaction Antecedents .. 25
2.4

Interactive Theories . .. 31

2.4.1 Cornell Model .. 32

2.4.2 Value - Percept Theory. 32
ix

Promotion of Job Satisfaction ..

33

2.5.1 Motivating Factors.

34

2.5

2.5.2 Achievement 35
2.5.3

Recognition..

36

2.5.4

Responsibility

37

2.5.5

Work Itself.. 38

2.5.6

Growth and Development..

2.6

Job Dissatisfaction 40

39

2.6.1 Hygiene Factors 42

2.6.2

Organizational Policy and Administration 42

2.6.3

Supervision.. 43

2.6.4 Working Conditions.. 45

2.6.5

Salaries. 46

2.6.6

Status... 46

2.7

Organizational Climate . 47

2.7.1 Climate Across Levels of Analysis 53

2.7.2 Relative Impact of Psychological Climate and Climate Systems 56
2.7.3 Dimensions of Organizational Culture . 58
2.7.4 Activities that Promote Organizational Climate .. 59
2.8

Summary . 63

CHAPTER THREE: RESEARCH METHODOLOGY

65

3.1

Introduction .. 65

3.2

Research Setting 65

3.2.1 Design of Research Instrument. 65

3.3

Population of the Study 65

3.4

Determination of Sample Size for the Academics ..66

3.5

Sampling Technique .................... 67

3.6

Sampling Frame 69

3.7(a). Design of Research Instrument 69

3.7(b). Pre-testing of Instruments ... 69
x

3.8

Division of Questionnaire..

70

3.9

Data Collection Method

70

3.10

Reliability and Validity of the Research Instrument .

72

3.10.1 Validity . . 72
3.10.1.1 Internal Validity . 73
3.10.1.2 External Validity ... 74
3.10.2 Reliability ......................

74

Data Presentation and Analysis .

75

3.11

CHAPTER FOUR: PRESENTATION, ANALYSIS AND INTERPRETATION OF

RESULTS
4.1

Introduction . 77

4.2

Socio-Demographic Profile of Respondents .

77

4.2.1 Rank in the University.... 77

4.2.2 Year of Experience in the Current University 79
4.2.3 Gender Distribution of Respondents . ..

79

4.2.4 Years Spent Lecturing in the University System Generally....................

81

4.2.5 Age .. 82
4.3

Descriptive Statistics.

88

4.4

Hypotheses Testing

99

4.5

Responses to the Open Ended Questions..

123

CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.1

Introduction . 138

5.2

Summary of Work . 138

5.3

Discussion of Findings141

5.3.1

Relationship Between Organizational Climate and Job Satisfaction

Among Academics141

5.3.2

Factors Describing Job Satisfaction 144

5.4

Recommendations ... 153

xi

5.5

Contributions to Knowledge .. 154

5.6

Suggestions for Further Research 155

5.7

References . 158
Bibliography.. 180
Appendix I (Research Questionnaire) 201

xii

LIST OF TABLES
Table3.1

Population Distribution of Sampled Universities

66

Table3.2

Summary of Questionnaire Administration, Returned and Analyzed..

68

Table 4.1

Rank in the University...

78

Table 4.2.2

Years of Experience in the Current University ....

79

Table 4.3a

Gender ...

79

Table 4.3b

Gender. * Name of Universities Sampled Cross tabulation..

80

Table 4.4a

Years of Experience in Group * Name of University Sampled Cross

Tabulation..

Table 4.4b

Years of Experience in Group * Name of University Sampled Cross

Tabulation..

Table 4.5a

82

Recoded Age of Lecturers * Name of University Sampled Cross

Tabulation.

Table 4.5b

81

83

Recoded Age of Lecturers * Name of University Sampled Cross

Tabulation.

83

Table 4.6

Confirmatory Factor Analysis..

84

Table 4.7

Descriptive Statistics for Variables in Management and Leadership

Style .

89

Table 4.8

Descriptive Statistics for Participation in Decision Making

90

Table 4.9

Descriptive Statistics for Challenging Job Variables ..

91

Table 4.10

Descriptive Statistics for Boredom and Frustration

92

Table 4.11

Descriptive Statistics on Fringe Benefits

92

Table 4.12

Descriptive Statistics on Personnel Policies ......................

93

Table 4.13

Descriptive Statistics on Working Conditions

94

Table 4.14

Descriptive Statistics on Career Ladder ........................................

94

Table 4.15

Descriptive Statistics on Administrative Style ...

95

Table 4.16

Descriptive Statistics on Supports from Superiors ..

95

Table 4.17

Descriptive Statistics on Work load ..

96

Table 4.18

Descriptive Statistics on Feedback about Performance...

97

xiii

Table 4.19

Descriptive Statistics on Lines of Communication .

97

Table 4.20

Descriptive Statistics on Salary Package ..

98

Table 4.21

Descriptive Statistics on Promotional Opportunities

98

Table 4.22

Mean Scores and Standard Deviation of Subjects in Measures of

Organizational Climate and Job Satisfaction

Table 4.23

Correlational Analysis of Organizational Climate and Job Satisfaction

..

Table 4.24

102

Determinants of Faculty Leaving a University Based on Their Dissatisfaction.

Regression Estimate. (Dependent Variable: Job Satisfaction).

Table 4.27

101

Descriptive Statistics of Job Satisfaction, Clear Lines of

Communication, Salary Pack and Promotional Opportunity ...

Table 4.26

100

Determinants of Job Satisfaction: Regression Estimate

(Dependent Variable: Job Satisfaction

Table 4.25

99

103

Descriptive Statistics of Organizational Climate, Boredom,

Personnel Policy and Decision Making ..

104

Table 4.28

The Correlation Matrix of All Measures ..

105

Table 4.29

Organizational Climate Variables: Regression Estimate.

(Dependent Variable: Organizational Climate).

Table 4.30

Paired Samples Test of Perception of University D Staff

(Junior and Senior) on Organizational Climate ..

Table 4.31

112

Paired Samples Test of University A Staff (Junior and Senior)

Perception on Organizational Climate ..

Table 4.35

111

Descriptive Paired Samples Statistics of University C Staff

(Junior and Senior) Perception on Organizational Climate .

Table 4.34

110

Paired Samples Test of University C Staff (Junior and Senior)

Perception on Organizational Climate .

Table 4.33

108

Descriptive Paired Sampled Statistics of University D Staff

(Junior and Senior) perception of organizational Climate ..

Table 4.32

107

113

Descriptive Paired Samples Statistics of University A Staff

(Junior and Senior) Perception on Organizational Climate 114

Table 4.36

Paired Samples Test of University B Staff (Junior and Senior)

xiv

Perception on Organizational Climate .

Table 4.37

Descriptive Paired Samples Statistics of University B Staff

(Junior and Senior) Perception on Organizational Climate .

Table 4.38

118

Descriptive Paired Samples Statistics of All University

Sampled Perception of Organizational Climate .

Table 4.42

117

Paired Samples Test of All University Sampled Perception

of Organizational Climate ...

Table 4.41

116

Descriptive Paired Samples Statistics of University E Staff

(Junior and Senior) Perception on Organizational Climate

Table 4.40

115

Paired Samples Test of University E Staff (Junior and Senior)

Perception on Organizational Climate .

Table 4.39

115

119

Mean Scores and Standard Deviations of Measures According to the

Selected Private Universities.

120

Table 4.43

Responses to Open-ended Question One (University E)

121

Table 4.44

Responses to Open-ended Question Two (University E)

122

Table 4.45

Responses to Open-ended Question Three (University E)

123

Table 4.46

Responses to Open-ended Question Four (University E)

123

Table 4.47

Responses to Open-ended Question One (University D)

124

Table 4.48

Responses to Open-ended Question Two (University D)

125

Table 4.49

Responses to Open-ended Question Three (University D)

125

Table 4.50

Responses to Open-ended Question Four (University D)

126

Table 4.51

Responses to Open-ended Question One (University C)

127

Table 4.52

Responses to Open-ended Question Two (University C)

127

Table 4.53

Responses to Open-ended Question Three (University C)

128

Table 4.54

Responses to Open-ended Question Four (University C)

128

Table 4.55

Responses to Open-ended Question One (University B)

129

Table 4.56

Responses to Open-ended Question Two (University B)

129

Table 4.57

Responses to Open-ended Question Three (University B)

130

Table 4.58

Responses to Open-ended Question Four (University B)

130

Table 4.59

Responses to Open-ended Question One (University A)

131

Table 4.60

Responses to Open-ended Question Two (University A) 131

xv

Table 4.61

Responses to Open-ended Question Three (University A)

Table 4.62

Responses to Open-ended Question Four (University A) 132

Table 4.63

Summary of Findings

132

133

LIST OF FIGURE
Figure 4.1: Model of Relationship between Organizational Climate and Job Satisfaction
Variables

xvi

87

CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
In both developed and most developing countries, there have been several job satisfaction
studies of which very few of them have been focused on the job satisfaction of the university
teachers in relation to their organizational climate. Similarly, earlier work revealed that most
of these relevant studies were focused on Universities in United Kingdom and available
researches were reported in the last two decades (Nicholson & Miljus, 1992; Gruneberg, et al
1976 and Gruneberg and Startup, 1978). Worthy of note is that none of these researches have
focused on organizational climate and job satisfaction and dissatisfaction among the
university teachers. Infact, from 1996 till date, the work of Oshagbemi focused on UK and
Malaysia University teachers (Oshagbemi, 1996; Oshagbemi, 1997; Oshagbemi, 1998;
Oshagbemi 1999 & Oshagbemi, 2000).
Despite this scattered efforts on job satisfaction among academic staff in the UK and
Malaysia, there is a dearth of research on the subject interest in Nigeria, importantly in
relation to their organizational climate, hence, why this study is considered necessary at this
time.
Organizations that have goals to achieve would require satisfied and happy staff in her
workforce, (Oshagbemi, 2000). Importantly is the fact that for any university to take off and
achieve its strategic goals would strongly depend on her capacity to attract, retain and
maintain competent and satisfied staff into its employment. The university being an
institution of higher learning that provides manpower needs to advance national development
through both the public and private sector must itself be capable of ensuring adequate
manpower planning and development she could therefore not afford to neglect need and
essentials of workforce satisfaction. The Nigerian universities could be classified according
to their years of establishment thus: first, second, third and fourth generation universities.
The first generation universities are the universities established in the country before the
1970s. The second-generation universities are those universities established in the 1970s.
The third generation universities are those universities established either by the federal or
state governments in the 1980s and 1990s, while the fourth generation universities are those
1

universities established in the late 1990s and 2000s mainly by private individuals or
organizations (Gberevbie, 2006). Universities whether private or public are training grounds
for students doing the comprehensive courses in order to translate theory into practice. They
conduct training in all kinds of programmes or disciplines. Both government and private
sectors fund public and private universities respectively.
Against this background, University lecturers are currently facing many challenges in form
of inadequate infrastructure, lack of enabling research environment, disparity in salary and
allowances, inconsistent policy implementation between Federal and State governments may
well affect their levels of job satisfaction (Kniveton, 1991). Infact some of these academics
again are of the opinion that communication and decision-making problems exist in their
institutions because the superiors take certain decisions without involving them which in turn
creates additional negative work environment.
In addition to the above, the researcher also observed that unhappiness results from
academics job structure and compensation ranging from lack of feedback regarding
personnel evaluation reports, management emphasis on particular administrative style,
workload, lack of support from superior in terms of mentoring to salary package which
further increased job dissatisfaction among employees.
The above raises concern regarding the attitudes of educators towards their work and their
levels of job satisfaction or dissatisfaction (Steyn and Van Wyk, 1999).
An earlier study by Kestetner (1994) showed that almost half of new educators leave the field
during the first five years of their employment. This is expected to be of great concern to all
employees because unhappy and dissatisfied employees may translate into poor performance
and high staff turnover.
The nature of organizational climate differs from one university to the other. Organizational
climate serves as a measure of individual perceptions or feelings about an organization.
Organizational climate includes management or leadership styles, participation in decision
making, provision of challenging jobs to employees, reduction of boredom and frustration,
provision of benefits, personnel policies, provision of good working conditions and creation
of suitable career ladder for academics (Nicholson and Miljus, 1992). All of these are seen as
frustrating factors to academics from the results of the study.

Based on the researchers observations and interactions with members of the academic staff
during the pilot study academics in selected private universities (i.e. the fourth generation
universities) in the Southwest Nigeria indicate that there were some forms of dissatisfaction.
They view their organizational climate with mixed feelings as characterized by;
(a)Unchallenging jobs; (b)Shortage of personnel where lecturers are expected to perform
responsibilities, which were supposed to be performed by other employees; Lack of
feedback about performance and evaluation exercise; (d) Lack of recognition for work done
well through merit or announcements in meetings; (e) Lack of material resources and basic
infrastructure that make work environment difficult for employees to carry out duties; (f)
Poor communication where there is no two-way communication between managers and
subordinates; and (g) Lack of staff development activities which prevent personnel from
being equipped with knowledge and skill that they need in order to provide quality service.

Job satisfaction is a complex and multifaceted concept, which can mean different things to
different people. It is more of an attitude, in internal state. It could be associated with a
personal feeling of achievement, either quantitative or qualitative (Mullins, 1999). He
examines job satisfaction (1) in terms of the fit between what the organization requires and
what the employee is seeking and (2) in terms of the fit between what employees is seeking
and what he/she is actually receiving. He emphasized that the level of job satisfaction is
affected by a wide range of variables relating to (1) individual (i.e. personality, education,
intelligence and abilities, age, marital status and orientation to work); (2) social factors (i.e.
relationship with co-workers, group working and norms and opportunity for interaction); (3)
cultural factors (i.e. attitudes, beliefs and values); (4) organizational factors (i.e. nature and
size, formal structure, personnel policies and procedures, employee relations, nature of the
work, supervision and styles of leadership, management systems and working conditions);
and (5) environmental factors (i.e. economic, social, technical and governmental influences).
Sweeny and Mcfarln (2002) defined job satisfaction as the result of a psychological
comparison process of the extent to which various aspects of their job (e.g. pay, autonomy,
work load) measure up to what they desire. Thus, the larger the gap between what employees
have and what they want from their jobs, the less satisfied they are; (employees tend to be
most satisfied with their jobs when what they have matches what they want.
3

An employee overall job satisfaction is the cumulative result of comparisons that she makes
between what her job provides and what she desires in various areas. The fact that perceived
importance makes such a big difference in how employees feel also has implications for
management.
Obisi, (2003), listed factors that contribute to job satisfaction as; adequate salary, good
working conditions, parental management, job security, opportunity for growth, positive and
supportive environment, friendly nature of co-workers and colleagues responsibility and
cordial relationship between the superior and the subordinates. Therefore, we can conclude
that job satisfaction is a persons evaluation of his or her job and work context.

1.2

Statement of Research Problem

The evolving competition in the higher education environment in Nigeria evident from the
increasing number of new universities has called for good organizational climate that would
allow these universities to retain their best hands. Though, university is universal, meaning
lecturers are also mobile managers who must move to create employment for younger ones,
yet, efforts should be made to encourage senior ones to reproduce themselves for national
development.

Reports by the NUC (2008) revealed that while universities are increasing,

the number of qualified teachers is not increasing proportionately.

Thus, there had been constant mobility of these highly skilled persons from one university to
another. Movement from federal and state universities to private universities is one and from
federal to state and state to either federal or private are some of other forms. However the
critical is the fact that it had been established that some of these lecturers hardly stay for long
in such university before moving again,(Startup, Gruneberg and Tapfield, 1975). This
mobility has been tagged as brain drain.
Therefore, one of the reasons that informed this study has to do with the unique importance
of organizational climate in relation to the job satisfaction among academics in the
Universities which affect the realization of these institutions vision. In so far as competent
academics are necessary for academic performances, there is the need therefore to find out
and examine the relationship between organizational climate and job satisfaction among
4

academics. This is necessary to identify how best to retain faculty in the University
employment and prevent constant mobility known as brain drain.
Gunter and Furnham (1996) state that organizational climate can directly cause work
outcomes that are either positive or negative. Positive work incentives are incentives that
make work interesting, e.g.; attractive work environment, good personnel policies, provision
of benefits, job structure and compensation. Enabling work environment leads to motivation,
good personnel policies, favourable work environment, provision of benefits, job satisfaction
and compensation. However, negative work incentives include those incentives that make
work boring, unchallenging and dissatisfying. They lead to increased absenteeism, turnover
and accidents.
Thus to prevent these negative work outcomes, there is a need to find out which factors
within the organizational climate can lead to satisfaction among academics so as to
continually have productive, satisfied and contented academics.
However, it is important to point out that the researcher is not unaware of the fact that factors
like clear lines of communication, adequate reward system and promotional opportunities
could also encourage or discourage both positive and negative work outcomes which if not
adequately put in place could result in turnover of these academics. Comparative studies of
this nature would afford the researcher the opportunity to identify variations in job
satisfaction of academics and their impact on academic excellence.
A number of factors had been identified in literature as responsible for the extent to which
dissatisfaction is associated with faculty job structure and compensation. The impact of these
factors varied and are quite associated with faculty beliefs, management of factors and
tolerance levels (Delery and Doty, 2006; Doty, Glick and Huber, 2003). These factors which
could enhance or impede academics work performance include top management emphasis on
administrative style, work load, feedback about performance and support from superiors.
Moreover, job satisfaction is relevant to the physical and mental well being of employees, i.e.
job satisfaction has relevance for human health (Oshagbemi, 1999). An understanding of the
factors involved in job satisfaction is relevant to improve the well being of a significant
number of people. While the pursuit of the improvement of satisfaction is of humanitarian
value, Smith, Kendall and Hulin (1969) stated that trite as it may seem, satisfaction is a
legitimate goal in itself. Therefore, apart from its humanitarian utility, it appears to make
5

economic sense to consider whether and how job satisfaction can be improved. Hence, the
needs to identify variables within the organizational climate that can help improve the job
satisfaction of academic staff working in the selected private Universities in South-west
Nigeria.
Most of the previous studies have made attempt to explain a workers job satisfaction as a
function of the individuals personal characteristics and the characteristics of the job itself.
Variables such as age, gender, marital and parental status, educational status, hours of work
and earning figures were identified as key factors that determine job satisfaction of university
teachers. Gender level in the organization and educational status are often included as
individual characteristics in studies of job satisfaction, but no conclusive findings with regard
to the levels of satisfaction between the junior and the senior academics have been found
(Fields and Blum, 1997; Oshagbemi, 1997; Oshagbemi, 1999; Oshagbemi, 2000; Klecker
and Loadman, 1999).
In general, these demographic variables have significant impact on job satisfaction.
Moreover, the existing literature shows that the junior academics are more satisfied with
their jobs than the senior academics, as reflecting junior academics lower expectation from
their job (Oshagbemi, 2000).
Since the majority of researches on job satisfaction of academics had been undertaken in the
UK and Malaysia, the extent to which research findings in these countries can be applied to
Nigerian Universities (particularly the private institutions) remained unestablished.
Based on the above information, universities (private) organizational climate also have both
positive and negative work outcomes that could influence the behaviour of employees within
the organization. Universities are characterized by a shortage of staff which results in work
overload and thus lecturers are expected to undertake certain administrative works to cover
all the works that are supposed to be done. Other factors that appear to affect effective
functioning of organizations include management and leadership styles, non-academic duties,
unclear rules and regulations in the personnel policies, excessive work load, poor
communication with supervisor cum unclear lines of communication, boredom and
frustration resulting from lack of support from the superior, suitable career ladder,
unchallenging jobs and inadequate fringe benefits as expected in the working condition
(Marriner- Tomey, 1996). Therefore, this study hopes to establish the relationships that exist
6

between the different variables of organizational climate and job satisfaction among
academic staff in some selected private universities in Southwest Nigeria.

1.3 Objectives of the Study

The study is to identify elements within the Organizational Climate that could cause
satisfaction among academic staff in selected private universities in the Southwest zone of
Nigeria and to provide guidelines for improving the situation. The main objective of this
study is to determine factors in the organizational climate that would result in job satisfaction
among academic staff in selected private universities in Southwest Nigeria.
The specific objectives are therefore listed below;
1. To find out the relationship that exists between organizational climate and job
satisfaction among academics in Southwest Nigeria.
2.

To identify factors that determines job satisfaction of academics and their

consequential effects on academic excellence.

3. To determine whether faculty leaving a university is based on being not satisfied with
workload, feedback about performance and inadequate salary package expectation.
4. To identify interactional organizational climate variables that can cause job satisfaction
and job dissatisfaction among academics.
5. To determine whether there is a difference in the way senior academics and junior
academics perceive their organizational climate.

1.4

Research Questions

The major research questions are;

1. What would be the significant relationship between organizational climate and job
satisfaction among academics in Southwest Nigeria?
2. What are the factors that would determine job satisfaction of academics and their
impact on academic excellence?
3. Do faculty leave a university based on dissatisfaction with the workload, feedback
processes and support from superiors that would adversely affect University
functioning?

4. What type of organizational climate that includes boredom and frustration, personnel
policies, working conditions and participation in decision making would enhance
positive work outcomes?
5. Would there be any difference in the way senior and junior academics experience
organizational climate that could negatively impact on them?

1.5

Research Hypotheses

To provide answers to the research questions, the following hypotheses are tested in this
study:
Hypothesis One.
There would be no positive significant relationship between organizational climate and job
satisfaction among academics in southwest Nigeria.
Hypothesis Two.
Factors like clear lines of communication, payment/ salary package and promotional
opportunities would not contribute to job satisfaction.
Hypothesis Three.
Faculty leaving a University based on dissatisfactory level of organizational climate cannot
be significantly described by work load, feedback about performance and support from
superiors.
Hypothesis Four.
Organizational climate consists of participation in decision making,
frustration, personnel policies and

boredom and

working conditions which would not significantly

encourage job satisfaction among academic staff in private University.

Hypothesis Five.
There would be no positive significant difference in the way senior and junior academics
perceive their organizational climate.

1.6 Significance of the Study

The focus of this study is centered on academic staff in some selected private universities
within the Southwest zone of Nigeria. The main objective is to determine factors in the
organizational climate that would cause job satisfaction among academic staff. The study is
8

important as it will highlight the factors that university lecturers view as enhancing job
satisfaction within their organizational climate. The management of schools will find the
research helpful in improving staff morale and bringing about job satisfaction of their
employees. An educator who achieves success in his or her job and whose needs are met in
the work place would be a happy employee that would strive to maintain excellence. In
addition, the study will recommend adoptable policies and strategies for mitigating
organizational correlates of job dissatisfaction.

1.7 Research Methodology

Survey method was used mainly through questionnaire to collect the data needed to analyze
the problems of this study. Majority of the questions used were adapted from a job
satisfaction questionnaire by Lee (1987) but with little modifications to suit the research at
hand. A pilot study was conducted on the questionnaire to establish the adequacy and
reliability of the instrument in wording, content, question sequencing and bias (refer to pages
63-64 for detailed method). Respondents were requested to respond to questions in the self
administered and structured questionnaire. Questionnaire according to Polit and Hungler
(1991) is a method of gathering self-report information from respondents through
administration of questions in a pencil and paper format.

Treece and Treece (1986)

submitted that questionnaire facilitates gathering of data from a widely scattered sample.
The researcher utilized one structured questionnaire for both the senior academics and junior
academics. This was presented personally to all respondents by the researcher in the sampled
universities. This was to enhance uniformity of responses bearing in mind the degree of
variations in perception of what the organizational climate may be referred to by the
academics.

1.8 Scope and Limitations of the Study

This research focused on job satisfaction that could arise as a result of improved
organizational climate. The research was conducted in (5) five selected private universities
within southwest Nigeria. Improved organizational climate can have an impact on
employees job satisfaction, which in turn could lead to an increase of productivity among
employees.

The study concentrated on finding out the causes of satisfaction among

9

academics (senior and lower level academics) and determine whether there is a difference in
the way the senior academics and the junior academics perceive the existing organizational
climate. Recommendations were made on how to improve the organizational climate in
order to facilitate greater job satisfaction and decrease job dissatisfaction among the
participants.
The limitations of the study are;
-

The study was limited to five selected Private Universities within the
Southwest Nigeria implying the results obtained may not be generalized to other
universities that were not included in the study.

Junior participants may not feel free to express their perceptions concerning the
organizational climate because they will not want to jeopardize their relationships
with their seniors.
Nevertheless, in spite of these limitations, generalization can only be limited to private

universities within the Southwest only.

1.9 Operationalization of Variables

The research work is based on two major constructs, namely organizational climate and job
satisfaction, that is,
Y= f (X)
Where Y = Job Satisfaction.
X = Organizational Climate
This implies that job satisfaction is a function of organizational climate. Evidence from
literature, including the work of Litwin and Stringer, (1960) described organization climate
as an individuals direct or indirect perception of the work environment which embodies
characteristics such as structure of organization, responsibility line, reward system, risk
management, warranty, support, standards, conflict and identity in the organization. In a
similar vein, job satisfaction emphasized work itself, payment mechanism, promotional
opportunities, supervision and co-workers (Smith,et al,1969).
However, the work of these scholars along with others represents the platform used for the
selection of both dependent (Y) and independent (X) variables used in the study.

10

Consequently job satisfaction was designed as the x constructs while, organizational

climate is represented by y construct, see diagram.
However, Job satisfaction can be operationalized into indicators and variables as;
Y = y1, y2, y3, y4, y5, y6, y7,.n
Where y1 = Appropriate administrative style.
y2 = Support from superiors/ supervisors.
y3 = Work load of staff.
y4 = Feedback about performance.
y5 = Co-workers and Clear lines of communication.
y6 = Payment and Salary package.
y7 = Promotional opportunities.
Furthermore, organizational climate is measured with indicators and variables given as
follows:
X= x1, x2, x3, x4, x5, n.
Where x1 = Structure of Organization.
x2 = Participatory decision making process.
x3 = Challenging jobs.
x4 = Boredom and frustration.
x5 = Fringe benefits.
x6 = Personnel policies.
x7 = Working conditions.
x8 = Suitable career ladder.
X9 = Risk and Warranty.
The various indicators of satisfaction parameter in work place and organizational climate
from the works of scholars such as Steers, R.M (1981), Smith et al (1969), Kestetner,
(1994) and Oshagbemi, (2000) were incorporated into a job climate model shown below.
Model Specification.
Model Element 1: Explained the relationship of the two main constructs of the studyorganizational climate and level of job satisfaction which subsequently give definition to
Hypothesis One in the model.

11

Model Element 2: Determination of the relationship between the variables of job satisfaction:
impact of co-workers and line of communication, payment/ salary package, promotional
opportunities and the variables of organizational climate of selected universities.
Model Element 3: Examined the level of association between the organizational climate and
job satisfaction variables of workload of staff, feedback process and support from
superiors and supervisors.
Model Element 4: Explained how interactional organizational variables (participation in
decision making and identity in the organization, boredom and frustration, personnel policies
and working condition) impact negatively on job satisfaction and work outcome in sample
study.
Model Element 5: Represents a comparative analysis of both junior and senior respondents
on their experience within specific organization from which sample was chosen.

1.10: The Conceptual Model of Organizational Climate and Job Satisfaction

ACADEMIC STAFF

H5

Senior Academic Staff

Junior Academic Staff

H1

Job Satisfaction

Organizational Climate

H3
H2

H4
Appropriate Administrative Style
Support from Superior/Supervisor
Work Load of Staff
Feedback about performance.
Co-Workers and Core of Communication
Pay/Salary Package.
Promotional Opportunities.

Participation in Decision making/Identification in the organization.

Boredom and Frustration.
Personnel Policies (Reward System and Responsibility)
Working Condition (Standard and Conflict Management).
Challenging Jobs.
Fringe benefits.
Suitable Career Ladder.
Risk and Warranty.
Structure of Organization.

Source: Designed by the Researcher.

12

Organizational climate and job satisfaction model shown in figure 1.1 above embraces all the
factors of Organisational climate and Job satisfaction outlined in the operationalisation of
concept.
The model represents the five hypotheses tested for in this study.
It explains how organizational climate affects academics (both junior and senior) in the
selected private universities (H5). This tests whether there would be any differences in the
way senior and junior academics experience organizational climate that could negatively
impact on them.
Hypothesis Four (H4) identified types of interactional organizational climate variables that
could enhance positive work outcomes while Hypothesis Three (H3) explains how the factors
listed in the box, that is administrative style, workload, support from superior and feedback
about performance could determine the proportion of faculty leaving the university if
dissatisfied with them which could adversely affect university functioning.
However, Hypothesis Two (H2) depicts the relationships between the variables in the box
(clear lines of communication, salary package and promotional opportunities) and how these
could contribute to job satisfaction; while Hypothesis One (H1) represents possible positive
relationship between organizational climate and job satisfaction among academics in the
selected private universities.
The model conceived organizational climate as having effects on academics which
subsequently affect their job satisfaction.

1.11 Structure of the work

The thesis is made up of five (5) chapters.
In the First Chapter of this research work, the background to the study and the rationale were
provided. Explanations of the research problems, aims and objectives of the research,
definition of concepts, operationalization of the research topic and the whole research
process are also presented.

Literature is reviewed in Chapter Two with the Theoretical Framework explained. The
purpose is to produce a conceptual background against which the study of the problem was
expatiated. Therefore, relevant literatures were reviewed about organizational climate, job
13

satisfaction, job dissatisfaction and strategies that could be utilized to improve the
organizational climate in private institutions.
The Third Chapter focused on the description of how the survey instrument (a questionnaire)
was developed, pilot tested and implemented. Also, research methodology e.g. research
design, population and sample, data collection, analysis and presentation were discussed.

Data analyses and discussion of research findings are the focus of Chapter Four and
in the Final Chapter, Conclusions from the results in chapter four are presented.
Recommendations based on the research findings and a workable plan of action is the
concern in the latter part of the chapter.

14

CHAPTER TWO
LITERATURE REVIEW

2.1

Introduction

In this chapter, a literature review on organizational climate and how organizational climate
can influence the behaviour of employees within the workplace is made. Hence, the chapter
intends to find out whether organizational climate can lead to job satisfaction or job
dissatisfaction and show how managers can create an environment that will promote job
satisfaction and motivation as well as achievement of organizational goals and objectives.
This chapter also discusses factors that contribute to job satisfaction and describe how these
factors affect the behaviour and work performance of employees (academic staff).

2.2

Determinants of Job Satisfaction

Job satisfaction is a key factor in productivity (Oshagbemi, 2000). However, job satisfaction
is certainly not the only factor that causes people to produce at different rates (Daniels,
2001). One major reason for the continuing interest in job satisfaction, as Wilson and
Rosenfeld (1990) pointed out is that, positive and negative attitudes towards work may exert
powerful effects on many forms of organizational behaviour. Relevant research data have
demonstrated the importance of job satisfaction in an organization, especially, in terms of its
efficiency, productivity, employee relations, absenteeism and turnover (Baron, 1996,
Maghradi, 1999 and Fajana 2001).
In addition to being influenced by the level of satisfaction, performance is affected by a
workers ability as well as a number of situational and environmental factors such as
mechanical breakdowns, low quality materials, inadequate supply of materials, availability
of stocks and market forces (Boro, et al). Nevertheless, in the case of lower-level jobs where
little ability is required, job satisfaction seems to be one of the key determinants of
performance (Cockburn& Perry, 2004; Boro, et al 2001). Therefore, job satisfaction is very
important in an organization because if employees are not satisfied, their work performance,
productivity, commitment as well as the interpersonal relationships among the management
and their subordinates tend to be lowered. For instance, in an organization where work
15

performance is not recognized through promotion and salary increases, productivity of

employees tends to be lowered (Fajana, 1996).
In an effort to satisfy the needs of employees, many managers make use of incentive
programmes, despite the fact that research has consistently confirmed that no amount of
money will translate into sustainable levels of job satisfaction or motivation (Toloposky,
2000). Fajana (2002) in his work identified a long range of factors combined to affect
individuals level of satisfaction. These include, supervision or leadership (concern for
people, task, participation), job design (scope, depth, interest, perceived value), working
conditions, social relationships, perceived long range opportunities, perceived opportunities
elsewhere, levels of aspiration and need achievement.
However, it is not easy to determine if employees experience job satisfaction. Cockburn and
Haydn (2004) suggest that the main problem might be that employees within organizations
do not discuss the level of their job satisfaction, nor do they admit that their jobs might not be
satisfying. Hence, managers also find it difficult to determine whether job satisfaction is
experienced in the workplace. Cockburn and Haydn (2004) further contend that some
employees might not even notice that they have a job satisfaction problem. Weallens (2000)
suggest that most employees know when they have a satisfaction problem. A number of
employees may feel that acknowledging the existence of satisfaction is tantamount to
admitting failure. This conclusion serves to highlight the fact that it may be difficult to
uncover the issues related to job satisfaction or the establishment of job satisfaction levels in
an organization. Hence, the need for scientific studies (Carrel, Elbert, Hartfieed, Grobler,
Marx and Vander Schyft, 1998).
Herbergs two- factor theory forms the theoretical framework on which the study is based.
Hence, it is necessary to stipulate that this theorist does not see satisfaction and
dissatisfaction as direct opposites.

2.3

Herzbergs Two-Factor Theory

Herzbergs Two-Factor theory was used as a framework for this study. Herzbergs two-factor
theory is concerned with factors that are responsible for job satisfaction and job
dissatisfaction. His two factor theory was derived from Abraham Maslows hierarchy of
16

needs. He conducted a widely reported motivational study following Maslows model using
203 Accountants and Engineers employed by firms in and around Pittsburgh, Pennsylvania,
USA which he tagged what do people want from their jobs? Herzberg (1967) argued that
an individuals relation to his work is a basic one and that his attitude to his work can
determine his success or failure. Subjects were asked to relate times when they felt
exceptionally good or exceptionally bad with their present job or any previous job.
Responses to the interviews were generally consistent and revealed that there were two
different sets of factors affecting motivation and work. This led to the two-factor theory of
motivation and job satisfaction. He categorized the responses and reported that people who
felt good about their jobs were different significantly from those who felt bad. Certain
characteristics that tend to relate to job satisfaction are achievement, recognition, the work
itself, advancement, responsibility and growth; while others that tend to relate to job
dissatisfactions are supervision, company policy and administration, working conditions and
interpersonal relations (Robbins1988).
Herzberg believed that two separate dimensions contribute to an employees behaviour at
work. Number one dimension is the hygiene factors that involve the presence or absence of
job dissatisfaction. These factors are related to job content; they are concerned with job
environment and extrinsic to the job itself. They are also known as maintenance factors. They
serve to prevent dissatisfaction. These factors include salary/pay, interpersonal relations with
supervisors, peer and subordinates, working conditions, company policy and administration,
status, security, personal life and supervision. If these factors are poor, work is dissatisfying.
When there are good hygiene factors, dissatisfaction is removed. Good hygiene factors
simply remove the dissatisfaction and do not cause people to become highly satisfied and
motivated in their work. They are needed to avoid unpleasantness at work and to deny unfair
treatment.
The second dimension of factors is motivating factors. They are the variables, which
actually motivate people and influence job satisfaction (Judge, et al 2001 and Luthans, 2002).
Motivators are high-level needs and they include aspects such as achievement, recognition,
work itself, responsibility, advancement or opportunity for growth. When these are absent,
workers are neutral toward work but when present, workers are highly motivated and
satisfied. These two dimensions of factors influence motivation. They are factors that induce
17

satisfaction on the job and those causing no satisfaction. Hygiene factors concentrate only in
the area of job dissatisfaction, while motivators focus on job satisfaction- for instance;
interpersonal conflicts will cause people to be dissatisfied and the resolution of interpersonal
conflicts will not lead to a high level of motivation and dissatisfaction; wherea, motivators
such as challenging assignments and recognition must be in place before employees will be
highly motivated to excel at their workplace (Daft, 2000: 540). Herzberg emphasized the
importance of job centred factors that increased interest in job enrichment including effort to
design jobs which would increase employees satisfaction.
In addition, Morrison (1993) argued that there are other motivators that do not promote a
sense of growth because they do not provide significant meaning to the worker. These
include group feelings, job security, status, feelings about fairness, unfairness, pride and
shame. Based on the above findings, the researchers observation in the workplace is that the
mentioned factors are important to employees. Employees do raise dissatisfaction if the
organization does not provide job security, status and when unfairness is exhibited.
Moreover, Herzberg discovered that intrinsic factors such as achievement, responsibility,
recognising the work itself and advancement seem to be related to job satisfaction. On the
other hand, when employees are not satisfied, they tend to cite extrinsic factors such as work
conditions, interpersonal relations, company policy and administration and supervision as
reasons for their not being satisfied. According to Herzberg, satisfaction is not the absence of
dissatisfaction because removing dissatisfying characteristics from the job does not
necessarily make the job more satisfying. He further argued that the opposite of
satisfaction is no satisfaction and the opposite of dissatisfaction is no dissatisfaction
(Robbins, 1988).

2.3.1 Job Satisfaction

There are few, if any, concepts more central to industrial / organizational psychology than
job satisfaction. In this century, the advent of the human relations movement is credited with
emphasizing the importance of workplace attitudes. Indeed, the pioneers of the movement
Likert (1967), Maslow (1970), McGregor (1966) and Roethlisberger and Dickson (1939) are
credited with raising the fields consciousness with respect to workplace morale. Hoppocks
(1935) landmark book roughly coincided with the Hawthorne studies that were the origin of
18

the human relations movement. Hoppocks opening to his book aptly describes the emphasis
that scholars of the time placed on Job satisfaction, whether or not one finds his
employment sufficiently satisfactory to continue in it is a matter of the first importance to
employer and employee (p.5).
However, from this auspicious beginning, the job satisfaction literature has had its ebbs and
flows.
The concept of job satisfaction has been widely defined by different people. Locke, (1976)
specified that job satisfaction is a pleasurable or positive emotional state resulting from the
appraisal of ones job experiences.
Spector (1997) refined the definition of job satisfaction to constitute an attitudinal variable
that measures how a person feels about his or her job, including different facets of the job.
Rice, et al (1991) defined job satisfaction as an overall feeling about ones job or career in
terms of specific facets of job or careers (e.g. compensation, autonomy, coworkers). It can be
related to specific outcomes, for example, productivity. Many studies on the determinants of
job satisfaction in higher educational institutions in the developed world are available
(Hickson and Oshagbemi, 1999; Brewer and McMahan- Landers, 2003 and Turrel, Price and
Joyner, 2008). However, in developing countries such as Nigeria, efforts in this direction are
scarce. Examples of investigated jobs are: Satisfaction among heads of post-primary
institutions in Delta state, Nigeria (Whawho, 2008: Edem and Lawal, 2006).
Job satisfaction means the contentment of the servers because of their jobs. It is the personal
evaluation of the job conditions (the job itself, the attitude of the administration etc.) or the
consequences or (wages, occupational security etc.) acquired from the job (Fletcher and
Williams, 2006). According to another definition, job satisfaction is the phenomenon
ascertaining the contentment of the server and appearing when the qualifications of the job
and the demands of the servers match (Reichers, 2006). In line with these definitions, job
satisfaction might be handled as the consequence resulting from the comparison between the
expectations of the server from his job and the job in question which is performed. The
consequence may emerge as satisfaction or dissatisfaction of the server from the job.
When the server sees that his expectations are not met in the job environment, the job
dissatisfaction emerges. It leads to the decrease in the workforce productivity, organizational
commitment and commitment to the job and increase in the rates of the optional
19

discontinuation of the job ( Santhapparaj,Srini and Ling, 2005; Payne and Morrison, 2002;
Redfern,2005 and Denizer,2008; Gellatly, 2005; Sagie, 2002). Besides, the medical
conditions of the employees might be affected negatively. Lower job satisfaction in the
servers has been observed to bring about neurotic (insomnia and headache) and emotional
negativeness (stress, disappointment) (Denizer, 2008).
Nevertheless, the best proof to the deterioration of the works is the lower job satisfaction. It
causes secretly deceleration of the works, job success and job productivity and increases in
the workforce turnover (Iverson and Deery, 2007; Lum, 2006), occupational accidents and
complaints.
Job satisfaction can be described as ones feelings or state of mind regarding the nature of the
work. Job satisfaction can be influenced by a variety of factors such as the quality of the
academics relationships with their supervisors, the quality of the physical environment in
which they work and the degree of fulfillment in their work (Lambert, Pasupuleti, CluseTolar and Jennings, 2008).
Locke (1976) defined job satisfaction as a pleasurable or positive emotional state resulting
from the appraisal of ones job or job experiences. Worthy of note in this definition by Locke
is the use of both cognition (appraisal) and affect (emotional state). Thus, Locke assumes that
job satisfaction results from the interplay of cognition and affect, or thoughts and feelings.
Recently, some organizational scholars have questioned this view, arguing that typical
measures of job satisfaction are more cognitive than affective in orientation - for instance,
Organ & Near (1985). Brief (1998) comments that organizational scientists often have been
tapping the cognitive dimension while slighting or even excluding the affective one. In
support of this argument, Brief and Roberson (1999) found that a purported measure of work
cognitions correlated more strongly with job satisfaction than did positive and negative
affectivity. The limitation with this study exposes the problem with the argument it seems
likely that job beliefs (cognitions) are as influenced by affect as is job satisfaction itself.
Indeed, Brief and Robersons results show that positive affectivity correlated more strongly
with their purported measure of cognitions than it did with job satisfaction itself. A recent
study by Weiss, Nicholas and Daus, (1999) revealed that when cognitions about the job and

20

mood were used to predict job satisfaction in the same equation, both were strongly related
to job satisfaction and the relative effects were exactly the same.
Thus, in evaluating our jobs, both cognition and affect appear to be involved. When we think
about our jobs, we have feelings about what we think. When we have feelings while at work,
we think about these feelings. Cognition and affect are thus closely related in our psychology
and our psychobiology. This is because when individuals perform specific mental operations,
a reciprocal relationship exists between cerebral areas specialized for processing emotions
and those specific for cognitive processes (Drevets and Raichle, 1998). There are cognitive
theories of emotion (Reisenzein & Schoenpflug, 1992) and emotional theories of cognition
Smith Lovin 1991).
Most scholars recognize that job satisfaction is a global concept that also comprises various
facets. The most typical categorization of facets; Smith, Kendall and Hulin (1969) considers
five: pay, promotions, coworkers, supervision and the work itself. Locke (1976) adds a few
other facets: recognition, working conditions and company and management. Fajana(2002)
refers to job satisfaction as the general job attitudes of employees. He divided job satisfaction
into five major components as including; attitude toward work group, general working
conditions, attitudes toward the organization, monetary benefits and attitude toward
supervision which he said is intricately connected with the individuals state of mind about
the work itself and life in general.
Some researchers separate job satisfaction into intrinsic and extrinsic elements where pay
and promotions are considered extrinsic factors and co-workers, supervision and the work
itself are considered intrinsic factors. Such an organizational structure is somewhat arbitrary;
other structures were offered by Locke (1976), such as events or conditions versus agents
(where agents are supervisors, co-workers and company or management), or work versus
rewards versus context.
Another definitional issue is whether job satisfaction and dissatisfaction are polar opposites
(exist on opposite ends of a bipolar continuum) or are separate concepts. The answer to this
issue is closely bound up in Herzbergs two-factor theory.
The concept of job satisfaction traditionally has been of great interest to social scientists
concerned with the problems of work in an industrial society. Many have been interested in
job satisfaction, for instance as a result of a personal value system which assumes that work
21

which enables satisfaction of ones needs furthers the dignity of the human individual;
whereas, work without these characteristic limits the development of personal potential and it
is therefore to be negatively valued. Other social scientists have been interested in this
concept because of evidence that has linked the degree of satisfaction with work to the
quality of ones life outside the work role- especially ones physical and mental health. Still
others were motivated to study job satisfaction out of a desire to improve productivity and
organizational functioning by improving the quality of work experiences of employees.
While these concerns have their bases in different perspectives, they share the recognition of
the importance of the job in the total life experience of the individual and the desirability of a
positive work experience.
Employees job satisfaction is not only influenced by his or her own perceptions of the
climate, but also by the shared perceptions of his or her work unit.
However, three types of explanations historically have been suggested to account for the
variations in the job satisfaction of workers. The first has sought to explain this variation
solely in terms of the personalities of individual workers and has attempted to establish a
relationship between measures of adjustment or neuroticism and job satisfaction (Vroom,
1964). While personality variables undoubtedly have some effects on job satisfaction, such
explanations are inadequate because they ignore the association of job satisfaction with
characteristics of the job.
A second explanation views variation in job satisfaction solely as a function of differences in
the nature of job people perform. In the past, this has been the numerically dominant view
and studies employing this type of reasoning generally deal with two sets of variables one a
measure of a work role characteristic(s), the other a measure of job satisfaction and attempt
to establish a causal relation from the former to the latter. There is a wide variation in the
types of work role characteristics that have been used. Some common ones include
characteristics of the organizational structure such as span of control and size (Georgopoulus,
1978), job content factors such as degree of specialization (Smith,1992), economic factors
(Givelch &Burns, 1994), social factors, promotional opportunities and hours of work
(Vroom, 1964, Herzberg,1967). Generally, these investigations have found that job
satisfaction varies, often considerable with one or more of these variables. A widely tested
22

theory of the determinants of job satisfaction that utilizes this type of explanation is
Herzbergs two factor theory (Herzberg, 1967).
The third explanation views that the satisfaction an individual obtains from a job is a function
not only of the objective properties of that job but also of the motives of the individual was
first suggested by Morse (1953). Leading exponents of this view are Terre & Durrhein
(1999) who reacted against the attempts of organizational social scientist to study issues of
worker satisfaction by adhering to a closed system model wherein organizations are seen as
the relevant context for explaining these issues. They argued that the question of satisfaction
from work cannot be thoroughly considered without knowledge of the meanings that
individuals impute to their work activity. Studies within this perspective (e.g. Klecker &
Loadman, 1999; Organ & Near, 1985; Brief, 1998) have contributed to our knowledge of job
satisfaction by attempting to establish empirically the ways in which the wants and
expectations that people attach to their work activity shape the attitudinal and behavioural
patterns of their working lives as a whole.
Job satisfaction refers to an overall affective orientation on the part of individuals toward
work roles, which they are presently occupying. It must be distinguished from satisfaction
with specific dimension of those work roles. This conceptualization implies that job
satisfaction is a unitary concept and that individuals maybe characterized by some sort of
vaguely defined attitude toward their total job situation. To say that job satisfaction is a
unitary concept however does not imply that the causes of this overall attitude are not
multidimensional. A person may be satisfied with one dimension of the job and dissatisfied
with another. The assumption underlying the present view is that it is possible for individuals
to balance these specific satisfactions against the specific dissatisfactions and thus arrive at a
composite satisfaction with the job as a whole (Hoppock, 1935). In line with these
considerations, a measure of overall job satisfaction was developed based on the responses of
workers to five questions concerning how satisfied they are with their jobs as a whole. These
questions included such direct inquires as how satisfied are you with your job as well as
such indirect measures as whether the worker would recommend the job to a friend, whether
the workers plans to look for a new job within the next year, whether the worker would take
the same job again if given a choice and how the job measures up to the type of job the
worker wanted when he took it.
23

A workers level of job satisfaction is a function of the range of specific satisfactions and
dissatisfactions that he/she experiences with respect to the various dimensions of work. It is
thus the pleasurable emotional state resulting from the appraisal of ones job as achieving or
facilitating the achievement of ones job values (Locke, 1969). This view of the process
underlying the variation in job satisfaction implies that two types of factors are operative:
perceived job characteristics, which represent the amount of satisfaction available from
particular dimensions of work and work values, which represent the meanings that
individuals attach to these perceived job characteristics.
According to Newstrom and Davis (1997), job satisfaction is a set of favourable feelings and
emotions with which employees view their work. Schermerhorn, Hunt and Osborn (1994:
144) see job satisfaction as the degree to which individuals feel positive or negative about
their jobs. According to this definition, the individual expresses satisfaction as he interacts
with his work environment and attaches meaning to what is happening around him.
Bester, Richter and Boshoff (1997) said job satisfaction is the match between what the
employee wants from the employer and the job and what he receives. It is the extent to which
the job meets the individuals needs, expectations and requirements. It is further indicated
that if employees are happy, it would lead to higher productivity, improved physical health
and promotes a more positive attitude towards the organization. This results in staff
remaining at the same institution instead of leaving frequently.
On the other hand, Silver, Poulin and Manning (1997) see job satisfaction as a
multidimensional system of interrelated variables that are divided into three categories, that
is;
Characteristics related to personal factors such as attitudes, values, etc.
Intrinsic rewards related to characteristics of job tasks such as opportunities to be
creative, problem solving challenges; and
Extrinsic rewards having to do with organizational characteristics such as wages,
working hours, benefits, organizational climate, etc.
Marriner Tomey (1996) viewed job satisfaction as a match between the employees interest
with the organizational goals. Job satisfaction includes aspects like satisfaction with work,
supervisor, work conditions, pay opportunities and practices in the organization. In practice,
24

the views of these authors are appropriate as employees generally feel satisfied when they
receive good pay and good supervision. Gibson, Ivancevich and Donnelly (1997) and Luthan
(1998) identify dimensions that are associated with job satisfaction, namely salaries, job
promotion opportunities, supervision and co-workers.

2.3.2 Theories of Job Satisfaction Antecedents

Many theories concerning the causes of job satisfaction have been proposed. They can be
loosely classified as falling into one of three categories:
i.

Situational theories, which hypothesize that job satisfaction results from the nature of
ones job or other aspects of the environment.

ii.

Dispositional approaches, which assume that job satisfaction is rooted in the

personological make-up of the individual, and

iii.

Interactive theories, which propose that job satisfaction results from the interplay of
the situation and personality.

Situational Theories
Many situational theories of job satisfaction have been proposed, but three stand out as most
influential. These are:
a. Herzbergs two-factor theory
b. Social information processing
c. Job characteristics model.

Two-Factor Theory
Herzberg (1967) argued that the factors that would lead to a satisfaction are often different
from those that would lead to dissatisfaction. This conclusion was based on a series of
interviews of workers. When asked to consider factors connected to a time when they felt
satisfied with their jobs, individuals generally talked about intrinsic factors such as the work
itself, responsibilities and achievements (motivators). Conversely, when workers were
asked to consider factors that led to dissatisfaction, most individuals discussed extrinsic
factors such as company policies, working conditions and pay (hygiene factors). Herzberg
further found that intrinsic factors were more strongly correlated with satisfaction, while
extrinsic factors were more strongly correlated with dissatisfaction. Based on these findings,
25

Herzberg argued that elimination of hygiene factors from a job would only remove
dissatisfaction, but not bring satisfaction. To bring out job satisfaction, the organization must
focus on motivator factors such as making the work more interesting, challenging and
personally rewarding.
However, despite its intuitive appeal, the two-factor theory has been roundly criticized by
researchers. There are many logical problems with the theory and many flaws in Herzbergs
methodology (see Locke, 1969). One of the main problems is that most of the support of the
theory comes from Herzbergs samples and methodology. Numerous empirical studies have
attempted to replicate and test Herzbergs findings with independent data and methods with
little success (e.g. Hulin & Smith, 1967). Contrary to Herzbergs claim, researches had
consistently shown that intrinsic and extrinsic factors contribute to both satisfaction and
dissatisfaction (Carroll, 1973; Wernimont, 1967). Thus, though the theory continues to be
advocated by Herzberg and recommended for further study by others (Brief, 1998), these
attempts at resurrecting the theory run against considerable scientific evidence (Korman,
1971).

Social Information Processing

Social Information Processing approaches to job attitudes argue that job satisfaction is a
socially constructed reality (Salancik & Pfeffer, 1977, 1978). According to the theory,
individuals do not really form judgements of job satisfaction until they are asked and, when
they are asked, they rely on social sources of information such as interpretation of their own
behaviours, cues by their co-workers, or even the way survey questions are posed.
Substantively, the theory holds that individuals are apt to provide the responses they are
expected to, and then seek to rationalize or justify their responses. As Hulin (1991) notes, one
piece of evidence against the social information processing perspective is that the same job
attributes appear to predict job satisfaction in different cultures, despite the social
environments, values and mores in these cultures often are quite different. Stone (1992)
provides an in-depth and fairly devastating, review and critique of the social information
perspective.

26

Although the theory continues to be brought up and occasionally endorsed, interest in it

appears to have waned in the same way that exclusively situationalist explanations for
attitudes and behaviours have declined.

Job Characteristics Model

The Job Characteristics model [JCM] argues that jobs which contain intrinsically motivating
characteristics would lead to higher levels of job satisfaction as well as other positive
workout outcomes such as enhanced job performance and lower withdrawal. The model
introduced by Hackman and Oldham [1976] but derived from earlier work by Hackman and
Lawler [1971] focuses on 5 core job characteristics:
Task Identity: degree to which one can see ones work from beginning to the end.
Task Significance : degree to which ones work is seen as important and significant
Skill Variety: extent to which job allows employee to do different tasks.
Autonomy: degree to which employees have control and discretion for how to conduct
their job.
Feedback: degree to which the work itself provides feedback for how the employee is
performing the job.
According to the theory, jobs that are enriched to provide these core characteristics are likely
to be more satisfying and motivating than jobs that do not provide these characteristics. More
specifically, it is proposed that the core job characteristics would lead to three critical
psychological states:
-

Experienced meaningfulness of the work;

Responsibility for outcomes; and

Knowledge of results which in turn led to the outcomes

However, there are both indirect and direct supports for the validity of the models basic
proposition that core job characteristics led to more satisfying work. In terms of indirect
evidence, first, when individuals are asked to evaluate different facets of work such as pay,
promotion opportunity, coworkers etc, the nature of the work itself consistently emerges as
the most important job facet (Jurgensen, 1978]. Second of the major job satisfaction facets pay, promotion, opportunities, coworkers , supervision and the work itself- satisfaction with
the work itself is almost always the facet most strongly correlated with overall job
27

satisfaction (e.g. Rentsch and Steel, 1992].Thus if we are interested in understanding what
causes people to be satisfied with their jobs, the nature of the work (intrinsic job
characteristics) is the first place to start.
Research directly testing the relationship between workers report of job characteristics and
job satisfaction has produced consistently positive results. There have been several
quantitative reviews of the literature indicating positive results [Fried and Ferris, 1987;
Loher, Noe, Moeller and Fitzgerald, 1985]. Recently, Frye [1996] provided an update and
reported a true score correlation of 0.50 between job characteristics and job satisfaction. This
provides strong support for validity of the job characteristics model. Although the model did
not explicitly acknowledge individual differences in receptiveness to job characteristics in its
original formulation, earlier on the model was modified from a purely situational model to
more of an interactional model. According to Hackman and Oldham [1976], the relationship
between intrinsic job characteristics and job satisfaction depends on employees Growth
Need Strength [GNS], which is employees desire for personnel development, especially as it
applies to work. High GNS employees want their jobs to contribute to their personal growth,
and derive satisfaction from performing challenging and personally rewarding activities.
According to the model, intrinsic job characteristics are especially satisfying for individuals
who score high on GNS. Researches tend to support this aspect of the theory (Frye, 1996;
Hackman and Oldham, 1976 and James and Jones, 1980).
Across the 10 studies that have investigated the role of GNS in the relationship between
intrinsic job characteristics and job satisfaction, the relationship tends to be stronger for
employee with high GNS [average r =0.68] than for those with low GNS [average r =0 .38]
[Frye, 1996]. However, it is important to note that intrinsic job characteristics are related to
job satisfaction even for those who score low on GNS.
There are some limitations to the theory. First, most of the studies have used self- reports of
the job characteristics, which has garnered its share of criticism (Roberts and Glick, 1981) .It
is that subjective reports of job characteristics correlate more strongly with job satisfaction
than do objective reports. However, objective reports even with all of their measurement in
perfections still show consistently positive correlations with job satisfaction (Glick, Jenkins
and Gupta, 1986). Second, the relationship between perception of job characteristics and job
satisfaction appears to be bidirectional (James and Jones 1980; James and Tetrick, 1986).
28

Thus, it cannot be assumed that any association between job characteristics and job
satisfaction demonstrates a casual effect of job characteristics on job satisfaction. Third, there
is little evidence that the critical psychological states mediate the relationship between job
characteristics and outcomes as proposed. Finally, the formulaic combinations of the five
core characteristics had not been supported. Few or some researches indicate that simply
adding the dimensions works better (Arnold & House, 1980). This limitation does not seem
to be a serious problem with the theory, as whether an additive or multiplicative combination
of job dimensions works best does not undermine the potential usefulness of the theory.

Dispositional Approaches
The three principal approaches to studying job satisfaction, the dispositional approach to job
satisfaction is the most recently evolved and perhaps as a result, the most poorly developed.
However, there has been recognition of individual differences in job satisfaction for as long
as the topic of job satisfaction has been studied. For example, Hoppock (1935) found that
workers satisfied with their jobs were better adjusted emotionally than dissatisfied workers .
It was 50 years later though beginning with the publication of two influential studies by Staw
and colleagues (Staw and Ross, 1985; Staw, Bell and Clausen, 1986), that the dispositional
source of job satisfaction came into its own as a research area. Although, earlier on, this
literature had its critics [Cropanzano and James, 1990; Davies Blake and Pfeffer, 1989;
Gerhart, 1987; Gutek and Winter, 1992], that have waned. Few scholars would dispute the
contention that job satisfaction is, to a significant degree, rooted in individuals personalities.
Reflecting on this literature, it appears there are two broad categories of studies. The first
group called indirect studies, seek to demonstrate a dispositional basis to job satisfaction by
inference. Typically, in such studies, disposition or personality is not measured, but inferred
to exist from a process of logical deduction or induction. Staw and Ross (1985) for example,
inferred a dispositional source of satisfaction by observing that measures of job satisfaction
were reasonably stable over a two year [r =0.42, p<.01] three year [r=0.32, P<.01] and five
years [ r=0.29 p<.01] periods of time. Staw and Ross further discovered that job satisfaction
showed significant stability under situational change even when individuals who changed
neither occupation nor employer [ r = 0.37, p < .01]. Another indirect, albeit provocative
study, was authored by Arvey, Bouchard, Segal and Abraham [1989], who found significant
29

similarity in the job satisfaction levels of 34 pairs of monozygotic (identical) twins reared
apart from early childhood.

Though, this series of indirect studies can be credited for establishing interest in the
dispositional perspective, they have an obvious limitation they cannot demonstrate a
dispositional source of job satisfaction. For instance, stability in job satisfaction over time
can be due to many factors, only one of which is due to the personality of the individual
(Gerhart ,1987; Gutek and Winter, 1992). Similarly, since babies have no jobs they cannot be
born with job satisfaction. Thus, evidence showing similarity, in twins job satisfaction levels
is indirect evidence, since the similarity must be due to other factors (i.e. personality).
The other group of studies termed direct studies, relate a direct measure of a construct
purported to assess a personality trait to job satisfaction. The specific traits that have been
investigated have varied widely across studies. Staw, et al (1986) for example, utilized
clinical routings of children with respect to a number of adjectives assumed to assess
affective disposition (cheerful, warm and negative). Judge & Hulin (1993) and, Judge &
Locke (1993) used a measure, adapted from Weitz (1952), assessing employees reactions to
neutral objects common to everyday life. Despite the predictive validity of these measures for
job satisfaction, most researches had focused on other measures.
One group of studies had focused on positive and negative affectivity (PA and NA).
According to Watson, Clark and Colleagues, PA is characterized by high energy, enthusiasm
and pleasurable engagement; whereas, NA is characterized by distress, unpleasurable
engagement and nervousness (Watson, Clark &Tellegen, 1988). An interesting finding in the
literature supporting the distinction between PA and NA is that they appear to display
different patterns of relationships with other variables (Watson, 2000). The general trend
seems to be that PA is more strongly related to positive outcomes, while NA is more strongly
associated with negative outcome. Several studies have related both PA and NA to job
satisfaction (Agho, Mueller and Price 1993; Brief, Butcher and Roberson, 1995; Brief,
Burke, George, Robinson and Webster 1988; Levin and Stokes, 1989; Necowitz &
Roznowski, 1994; Watson and Slack 1993]. Thoresen & Judge [1997) reviewed the 29
studies that have investigated the PA job satisfaction relationship and the 41 studies that
have investigated the NA job satisfaction relationship and found true score correlations of
30

0.52 and -0.40 respectively. Thus, it appears that both PA and NA are generally related to job
satisfaction.
Recently, Judge, Locke and Durham [1997] drawing from several different literature
introduced the construct of core self- evaluations. According to Judge et al [1997], core selfevaluations are fundamental premises that individuals hold about themselves and their
functioning in the world. Judge et al, further argued that core self evaluation is a broad
personality construct comprising several specific traits:
i. Self esteem;
ii. Generalized self-efficacy;
iii. Locus of control; and
iv. Neuroticism or emotional stability.
Although research on the dispositional source of job satisfaction has made enormous strides,
but considerable room for further development exists. David-Blake and Pfeffer (1989)
criticized dispositional research for its failure to clearly define or carefully measure affective
disposition. To some extent, this criticism is still relevant. As the above review attests, even
those that have directly measured affective disposition have done so with fundamentally
different measures. What traits and measures are best suited to predicting job satisfaction,
there have been very few efforts to compare, contrast and integrate these different
conceptualizations and measures of affective disposition. Brief, George and colleagues focus
on mood at work and have used positive and negative affectivity as dispositional constructs.
Weiss, Cropanzano and colleagues emphasized affective events at work and the emotions
and cognitions these events produced; Judge et al focus on core self- evaluations. The
differences in these approaches are important. However, we should not assume that they are
oriented toward different objectives- all seek to better understand the dispositional source of
job attitudes.

2.4

Interactive Theories

Interactive theories of job satisfaction are those that consider both person and situation
variables. These theories include the Cornell Integrative Model and Lockes Value-Percept
theory.

31

2.4.1 Cornell Model

Hulin, Roznowski and Hachiya (1985), subsequently elaborated upon by Hulin (1991),
proposed a model of job satisfaction that attempted to integrate previous theories of attitude
formation.
According to the model, job satisfaction is a function of the balance between the role inputs,
what the individual puts into the work role (e.g. training, experience, time and effort), and
role outcomes, including what is received (pay, status, working conditions and intrinsic
factors). The more outcomes received relative to inputs invested, the higher work role
satisfaction would be, all else equal. According to Cornell model, the individuals
opportunity costs affect the value individuals place on inputs. In periods of labour oversupply
i.e. (high unemployment), the individual will perceive their inputs as less valuable due to the
high competition for few alternative positions, and the opportunity cost of their work role
declines (i.e. work role membership is less costly relative to other opportunities).
Therefore, as unemployment (particularly in ones local or occupational labour market)
rises, the subjective utility of inputs falls- making perceived value of inputs less relative to
outcomes- thus increasing satisfaction.
Finally, the model proposes that an individuals frames of reference, which represent past
experience with outcomes, influenced how individuals perceive current outcomes received.
The fewer or less valued, the outcomes received in the past and as current employment
opportunities erode, the same outcomes per inputs would increase job satisfaction (i.e. more
was received than had been in the past). Again, the reverse scenario is also true. Although the
breadth and integration of the Hulin model is impressive, direct tests of the model are
lacking. One partial test (Judge&Hulin 1993) of the model was not particularly supportive;
therefore, more research on it is needed.

2.4.2 Value-Percept Theory

Following his definition of values as that which one desires or considers important, Locke
(1976) argued that individuals values would determine what satisfied them on the job. Only
the unfulfilled job values that were valued by the individual would be dissatisfying.
Accordingly, Lockes value-percept theory expresses job satisfaction as follows:
S = (Vc - P) x Vi or
Satisfaction = (want have) x importance
32

Where S is satisfaction, Vc is value content (amount wanted), P is the perceived amount of

the value provided by the job and Vi is the importance of the value to the individual. Thus,
value-percept theory predicts that discrepancies between what is desired and received are
dissatisfying only if the job facet is important to the individual. Individuals consider multiple
facets when evaluating their job satisfaction, so the satisfaction calculus is repeated for each
job facet.
One potential problem with the value-percept theory is that what one desires (V or want) and
what one considers important (V i or importance) are likely to be highly correlated. Though in
theory, these concepts are separable, in practice, many people will find it difficult to
distinguish the two. Despite this limitation, research on Lockes theory has been supportive
(Rice, Phillips & McFarlin, 1990). Rice; Gentile and McFarlin (1991) found that facet
importance made rated the relationship between facet amount and facet satisfaction, but it did
not moderate the relationship between facet satisfaction and overall job satisfaction.
This is exactly what Locke predicted in his theory, as he argued that facet satisfactions
should additively predict overall satisfaction because facet importance was already reflected
in each facet satisfaction score.

2.5 Promotion of Job Satisfaction

To facilitate achievement of organizational goals, promotion of job satisfaction is important
in the work environment. According to Low (1997), job satisfaction is promoted when the
individual is work- oriented and invests energy and effort in his or her work. If an individual
is work oriented, it becomes easier for him or her to work towards the attainment of the
organizations goal, because he or she is aware of the work procedures of the organization.
Provision of opportunities for promotion makes employees experience satisfaction because
they feel a sense of achievement if they move from one level of experience to another and
because it shows professional growth. The job is experienced as interesting if employees are
given power to exercise autonomy, allowed to participate in decision-making and are also
allowed to be creative in their respective jobs. Based on this explanation of job satisfaction, it
is important to explain what motivation is because it influences the behaviour and
performance of the individual in a positive way to enable job satisfaction.

33

2.5.1 Motivating Factors

All organizations are concerned with what should be done to achieve sustained high level of
performance through people. This means giving close attention to how individuals can be
best motivated through such means as incentives, rewards, leadership and also through their
work is very necessary. The study of motivation is concerned basically with why people
behave in a certain way. The underlying question is why people do what they do. In
general terms, motivation can be described as the direction and persistence of action. It is
concerned with why people choose a particular course of action in preference to others and
why they continue with a chosen action over a period of time, even in the face of difficulties.
The relationship between organization and its workers is governed by what motivates them to
work and fulfillment they derive from doing the work.
Maitland (2005) defined motivation simply as the force or process, which causes individuals
to act in a specific way. Ugo (2005) says motivation is the willingness to do something and
is conditioned by the ability to satisfy the need of the individual.
Kinicki and Kreirtner (2003) define motivation, as those physiological processes that cause
arousal, direction and persistence of voluntary actions that are goal directed. Managers need
to understand these physiological processes if they are to successfully guide employees
towards accomplishing organizational objectives. Also, Koontz and Weihrich (1988) say
motivation is the effort to satisfy a want or goal. This in turn connotes a drive towards an
outcome which is satisfaction. Motivation is not manipulation of people but understanding of
the needs, factors that prompt people to do things and also providing ways of meeting these
needs.
Mullins (1999) citing Mitchell (1975) identifies four main characteristics, which underline
the definition of motivation.
Motivation is seen, as individual phenomenon i.e. every person is unique and all the
major theories of motivation allow the uniqueness to be demonstrated in one way or
the other.
Motivation is usually described as intentional i.e. it is assumed to be under the
workers control and behaviours that are influenced such as the effort seen as choice
of action.
34

Motivation is multifaceted: that is to say that two factors are of great importance what gets people activated (arousal) and the force of an individual to engage in a
desired behaviour (direction of choice of behaviour).
The purpose of motivation theories is to predict behaviour in other words, motivation
is not the behaviour itself and it is not all about the performance. It concerns actions
and the internal and external forces that influenced a persons choice of action. Based
on these characteristics, he defined motivation as the degree to which an individual
wants and chooses to engage in a certain specified behaviour.
Generally, motivation can be defined as the arousal, direction and persistence of behaviours.
It can be seen as a way in which urges, drives, desires, , aspirations, needs influence the
choice of alternative in the behaviour of human beings. This is concerned with what prompts
people to take action, what influences their choice of action and why they persist in doing so
overtime.
According to Greenberg and Baron (1993), motivation is seen as a set of processes that
arouse, direct and maintain human behaviour towards attaining a goal. Beaufort and Longest
(1996) see motivating factors as typically intrinsic factors because they drive a person to
perform the work itself. They are related to the sense of achievement, recognition for
achievement, work itself, responsibility, advancement potential and possibility for growth
(Marriner Tomey, 1996). Herzbergs motivating factors are also supported by McClelland
three-need theory because he also identifies achievement as one of the factors that directs a
persons behaviour in the workplace (Robbins, 1988). Maslows hierarchy also supports
Herzbergs theory since he also stresses the esteem needs which include achievement, status
and recognition.

2.5.2 Achievement
According to Robbins (1988), achievement is a drive to excel, to achieve in relation to a set
of standards and strive to succeed. On the other hand, Newstrom and Davis (1997) see
achievement as a drive to overcome challenges and obstacles in the pursuit of goals.
Achievement is present when employees have feelings of personal accomplishment or the
need to accomplish. For achievement to be present as a motivation factor, job must be
challenging and interesting. For the individual to experience achievement, he or she must be
35

able to succeed, have abilities to solve job related problems and perform effectively. The
manager can increase opportunity for on-job achievement by the delegation of authority and
responsibility, involvement in planning and goal-setting, availability of information
concerning performance and individual control of the quality of job performance.
Achievement- oriented employees enjoy getting things done and moving to the next
objective. They place greater value on the level of their own capabilities. They seek job
mastery, take pride in developing and using their problem-solving skills and strive to be
creative. When confronted with obstacles in their work, these employees perform their jobs
capably because of the inner satisfaction they feel for a job well done.
It is important for managers to realize that duties should be delegated to their subordinates in
order to increase their desire to achieve more. In turn, their subordinates motivation would
increase. Delegation of duties helps employees to utilize their talents and also contributes to
personal growth and development (Marriner Tomey, 1996). Based on this information
about achievement, managers that implement the above points in their organizations facilitate
job satisfaction and those managers that do not take into consideration the points mentioned
above demotivate employees which could lead to failure in achieving organizations goals. In
such situations, employees experience a lack of satisfaction and may absent themselves from
the workplace.

2.5.3 Recognition
According to Gerber et al. (1998), recognition refers to the respect an employee enjoys
among colleagues in the organization, which is the result of the status value of the job. It also
refers to the recognition an organization can afford on employee for good performance.
Recognition can come from the organization, managers, fellow employees or the public
(Costley and Todd, 1987). Recognition may be provided in many forms such as verbal or
written, praise, pay, increases and bonuses. When managers use recognition and rewards to
encourage desired behaviours in their organization, they keep good employees in their
organization. The management can use the following rewards to recognize and promote good
work, give positive feedback, increase in salary, autonomy, opportunity to participate in
goalsetting and decision making as well as peer recognition by announcing achievements at
staff meetings and using the organizations news letter to recognize achievements. The
36

management can also give employees challenging assignments and seek interesting
opportunities for them either within the unit or somewhere else within the organization.
Recognition promotes self-confidence and raises the self-esteem of employees whereby
productivity is increased (Tappen, 1995).
In academic environments, employees are to be made aware that their seniors appreciate their
efforts. If good work is recognized either through giving positive feedback or
announcement of good work at staff meetings, they experience a sense of satisfaction if their
peers are aware of their achievements.
Organizations that do not give back positive feedback and do not involve employees in
decisions regarding their jobs, increase a sense of no satisfaction among employees.
Employees may feel that they are not seen as active members of the organization but passive
participants in contracts to employees who function better when they receive constructive
feedback about their performance (Tappen, 1995).

2.5.4 Responsibility
This refers to what must be done to complete a task and the obligation created by the
assignment (Marriner Tomey, 1996). Responsibilities are normally determined by the
employer to facilitate achievement of goals (Muller, 1996). The management and the senior
academics of departments should make sure that responsibilities are allocated according to
expertise and abilities of the individual. Departments/units responsibilities should be
specific as to whether they are daily or weekly responsibilities that employees should
perform to prevent a person from being overloaded. The managers must make sure that
responsibilities are standardized for each job level and that each employee has a copy of his
or her job description (Muller, 1996).
Generally, managers encourage subordinates to accept responsibility by making sure that
they are aware of the capabilities and chacteristics of their subordinates. If subordinates
physical abilities are ignored during delegation of responsibilities in the unit, demotivating
consequences may occur (Muller,1996). When managers consider subordinates knowledge
and skills, they promote feelings of pride in the subordinates and in turn facilitate
independent functioning. If subordinates capabilities, knowledge and skills are considered,
37

employees enjoy their work and thus productivity will be raised to higher levels among
employees (Muller, 1996).
In the academic environment, it is imperative that responsibilities are delegated according to
the scope of activities and contents of the outline, and to people with the necessary skills to
perform the job. If employees capabilities are not recognized, or are inappropriate for the
responsibilities delegated, they may feel frustrated because they lacked the skill to carry out
delegated responsibilities and may experience no satisfaction. If they have required skill and
they know what to do, they tend to work hard and they become motivated in what they do
(Muller, 2001).

2.5.5 Work Itself

According to Morrison (1993), work itself should be a challenging experience that
encourages creativity and self-expression. Luthans (1998) advocated that work itself could be
a source of satisfaction. If this is true, it is imperative that managers create organizational
climates that facilitate satisfaction in the execution of jobs. Gibson, et.al. (1997) indicated
that employees should be given opportunities to advance in their field of work so that they
could accept responsibilities entrusted to them. Study leave can be provided for those
employees with the desired skills and willingness to perform the job, who want to improve
their skills and knowledge. Managers should make sure that employees are given adequate
feedback on performed tasks to motivate them to work harder and better as well as to point
out areas that needed attention and provided assistance when needed. Managers should also
give employees bigger responsibilities, allow them to exercise autonomy and offer them
challenging tasks as means of enhancing the quality of work life. The organizational climate
should provide promotional opportunities to motivate the employees to work harder and
strive for excellence in his or her job. Thus, rewards attached to the job make the job more
enjoyable and improve performance. A job should always be interesting and challenging
never boring. Apart from that, a job or the work itself should also provide a sense of status
and achievement.
Work allocated to employees should be such that it encourages creativity and self-expression
because in such an environment, employees are able to use their creativity as they discharge
their academic duties. Employees tend to see their work as a challenge and then experience
38

satisfaction when performing it diligently. If the organizational climate is not challenging,

employees tend to be bored, because they are only expected to implement their seniors plan
of action and thus feel less satisfied.

2.5.6 Growth and Development

This means the need to know more than yesterday, to put new knowledge into context and to
maintain ones individuality even when under pressure (Morrison, 1993). Personal
development refers to the personal and professional development by means of formal and
informal training in line with his or her job requirements (Muller 1996).
Growth and development of employees are of importance to the organization in order to
ensure achievement of organizational goals. MarrinerTomey (1996) saw staff development
as continuing liberal education of the whole person to develop his or her potential fully.
Managers of institutions are there to identify staff development needs in relation to
organizational needs. Reference to the above-discussed information, organization should
make sure that staff development does not take place at unit level and staff members should
be encouraged to share information with each other. This will promote personal and
professional growth.
Staff development will increase employees ability to perform in their current job as well as
in their future jobs. Managers have the responsibility to ensure that the employees are trained
to promote the quality of their lives, their prospects of work and labour mobility to improve
productivity in the workplace and to provide employees with the opportunities to acquire
new skills (Skills Development Act, 1998). To emphasize the latter, an employee that has the
necessary knowledge and skills feels comfortable because he is geared with the knowledge
and skills and can take good decisions when faced with the job related problems.
Organizational climate must also be characterized by good interpersonal relationships among
employees in order to facilitate growth and development. Clear work procedures and work
policies direct the employees actions and contribute to satisfaction because he knows what is
expected of him.
Promotional opportunities also play a major role in an employees development because an
employee develops personally and professionally as he climbs the ladder of success.

39

2.6 Job Dissatisfaction

According to Morrison (1993), dissatisfiers are present in the organization. Herzberg called
them hygiene or maintenance factors because they are motivated by the need to avoid
unpleasantness. MarrinerTomey (1996) admitted that dissatisfaction occurs when people
perceive that they are being treated unfairly with salaries, benefits, incentives, job security,
supervision and poor interpersonal relationship. When people are highly motivated and find
their job interesting and challenging, they will tolerate dissatisfaction (Chung, 1997). A
reward system that is not clear to all employees leads to dissatisfaction, hence it is important
for employees to know the criteria and procedures that are followed in rewarding them for
their good work. MarrinerTomey further stresses that poor planning, poor communication,
inadequate explanations of decisions affecting jobs, unclear rules and regulations,
unreasonable

pressures,

excessive

work,

understaffing,

uncooperative

heads

of

departments/units, non-academic duties are all sources of dissatisfaction within the

organization. Chung (1997) again sees dissatisfaction as arising from two aspects external
and internal barriers. This means that job dissatisfaction can arise from the individual
himself. The internal barriers include intelligence this is necessary for a person to be able to
make decisions in his or her place of work, and skills this refers to the ability of the
employee to perform the job by using acquired skills.
The employers have the responsibility of ensuring that each employee has the skill to
perform his job because lack of training for the job leads to frustration especially when a
person cannot perform the job for which he is hired.
Low salaries promote job dissatisfaction and can act as motivator if employees feel they are
being adequately paid. Chung (1997) listed the following as barriers leading to dissatisfaction
within the organization.
Organizational Structure: Every organization has its structure and this organizational
structure can consist of human resources policies that play a major role in attracting and
satisfying employees. A mismatch can hamper the attainment of both personal and
organizational goals thereby leading to dissatisfaction (Gerber et al.1998).
Rule, Regulation and Policies: All these if consistently applied and not made known to
employees can cause misunderstanding in the workplace and contribute to feelings of
bias, preferential treatment and unfairness (Marriner Tomey, 1996).
40

 Supervision and Leadership: Effective supervision and leadership in an organization

should help employees in performing their jobs because where good supervision exists,
employees are made aware of their strengths and weaknesses and necessary assistance
would be put in place to improve their performance. Where supervision is not in place,
employees tend to feel lost in their workplace. Due to lack of direction, they become
dissatisfied especially where the supervisor lacks assertiveness, unwilling to make
decisions and if supervisors lack planning skills (Gerber et al, 1998).
Work Groups: The groups are formed in the work place to make-work interesting and to
promote creativity or share ideas. These work groups can also lead to job dissatisfaction if
there is a poor working relationships between colleagues (Gerber et al, 1998).
Interpersonal Conflicts: Interpersonal conflicts do arise within the work environment,
which lead to job dissatisfaction. Lack of friendliness and team spirit among employees
contribute to job dissatisfaction. Conflicts in the work situation can be as a result of
managerial support, lack of participation in decision-making and too much responsibility
(Booyens, 1998).
Poor Work Environment: This causes dissatisfaction because employees find it difficult
to carry out their work under dirty, noisy and unsafe surroundings.
There are quite a few problems arising from the job dissatisfaction and factors determinants
of the dissatisfaction. The chief of these factors may be listed as:
The customer aggregates occurring at the reception;
The unnecessary increase in the overwork wages in the business;
The increase in the customer complaints;
The increase in the server complaints;
The growing losses in the consumption of the food and drink in the production sites;
Emerging of the extreme troubles in the durable consumer goods;
The increasing tendencies towards the misuse of the equipment and materials;
The increase in the occupational accidents;
The growing discontinuation of the server to the job;
The increasing rate of the server turnover.
The researches settled that job satisfaction or dissatisfaction, in other words, what an
individual wants and what he has may be fixed well in line with a number of rating
41

processes. The attitude scale is generally used for the job satisfaction measurements. One of
the important scales accepted by the majority is Likert attitude scale. The questionnaires
which are developed are generally concentrated on these scales (Ezieke, 2000).

2.6.1 Hygiene Factors

According to Beaufort and Longest (1996), hygiene factors are those factors that relate to
organizational climate and these factors include: organizational policy and administration,
working conditions, salaries, supervision and interpersonal relations. Again, Marriner
Tomey (1996) supported Longests view on hygiene factors. They also see job dissatisfaction
as associated with factors like company policy and administration, supervision, salary,
interpersonal relations and working conditions. In addition, Morrison (1993) identified three
other hygiene factors that the other two authors above did not mention, these are: personal
life, status and security.

2.6.2 Organizational Policy and Administration

Organizational policy is the guide that clearly spells out responsibilities and prescribes action
to be taken under a given set of circumstances (DiVincenti, 1986). Policies can be implied or
expressed. It can also be written or in an oral form; whatever it is, managers are to make sure
that policies are consistently applied because inconsistency leads to uncertainty, feelings of
bias and preferential treatment and unfairness. Again, Marriner Tomey (1996) advised that
managers are to see that policies are reviewed periodically to ensure that they apply to
current situations within the organization.
However, Marriner Tomey (2000) suggested that policies could be developed at unit level
to help direct the functioning of employees in the unit. They can as well be developed at the
organizational level. The important thing to note is that whenever these policies are
formulated, subordinates are given the chance to make their inputs so that they can feel that
they were part of the development of those policies thereby becoming easier for them to
follow such policies. It is imperative, therefore, that management must make sure that every
employee is aware of any changes in policies that are taking place within the organization.
Communication of policies can be done orally but should be followed up by written copies of
these policies, which are sent to employees to keep for further referrals. Marriner Tomey
(1996) postulated that communication of policies to staff members in written format
42

eliminates breakdowns that occurs when policy action are passed by ordinary words of
mouth.
Worthy of note again is that policies should be fairly applied to all employees so that they
will not feel any discriminatory treatment, which automatically lead to dissatisfaction; but if
they feel that policies are applied consistently to all employees, they will feel a sense of
belonging to an organization (Marriner Tomey, 1996).
Moreover, poor communication and inadequate explanations of decisions affecting jobs will
lead to dissatisfaction; hence, employees should participate in decision-making. When
employees are allowed to make their inputs, they will feel free to participate in decisionmaking and will see themselves as part of the organization. When decision authority is
concentrated in the hands of a few people, employees feel that they are relatively powerless
and consequently feel frustrated (Greenberg & Baron, 1993). To ensure that all employees
are well informed of policies and procedures within their organization and secure their cooperation, two-way communication is to be practiced in organizations to allow dissemination
of policies and any changes that are taking place (Booyens, 1998).
Reference to the above statement, communication of policies to employees is important. If
policies are not communicated, employees find themselves in a difficult situation as they are
expected to accomplish the organizations goals. Employees may feel frustrated because they
do not have guidelines that spell out their responsibilities or form of action and they might
experience job dissatisfaction. Communication of policies can be done at unit and
organizational level. Some organizations do not involve their employees in policy
formulation, which makes it difficult for employees to implement such policies because they
were not involved in decision-making and do not always understand the reason behind set
policies. Involvement of employees in policy formulation promotes understanding and
motivation and leads to job satisfaction.

2.6.3 Supervision
According to McFarland and Morris (1984), supervision is a dynamic process in which
employees are encouraged to participate regarding activities designed to meet organizational
goals and aid in the development of an employee. Supervisors/heads of units or departments
also control work in their department for instance, academic works, lecture notes, and
43

project writings by the academic staff. They further state that supervision is divided into
technical skills which may involve the use of knowledge, procedures, techniques and
equipment to perform their task. These skills can be learned through training and education.
Employees should possess these skills to ensure the achievement of organizational goals to
prevent hazards and/or accidents that might arise due to lack of knowledge.
Furthermore, McFarland, et al described conceptual skill as another important part of
supervision, which involves knowledge and understanding of the job based on organizational
goals and objectives. Therefore, it becomes imperative for managers to create a positive
organizational climate where employees are encouraged to update their skills in order to give
their best in their chosen career.
Employees can be given opportunities to update their knowledge through training, induction,
orientation procedures as well as providing in-service education and on-the-job training
(Gillies, 1982). Again, managers and supervisors of units should identify areas of weaknesses
and create opportunities where employees can be trained to improve their skills. If they lack
the skills of doing the job properly, they feel frustrated and dissatisfied. A supervisor
perceived to have poor supervisory skills and is believed to be incompetent, selfish and
uncaring will promote dissatisfaction in his or her unit. Seeing supervisorss needs
possessing good supervisory qualities, it becomes important for them to attend workshops
and in-service education in order to promote subordinate-supervisor relationships (Greenberg
& Baron, 1993).
According to Carrell, Elbert and Hatfield (1998) satisfaction is promoted where there is good
supervision and the employee perceives the supervisor as helpful, competent and effective.
Poor supervision may arise within the work environment when the supervisor is insensitive,
incompetent and uncaring, leading to a negative effect on employees job satisfaction. Poor
supervision includes unfair treatment by the supervisor and failure to correspond to
employees problems, which in turn lead to job dissatisfaction (Chung, 1997). An effective
supervisor recognizes his employees needs for responsibility, recognition and growth. A
good supervisor supplies information and advice to employees when necessary and also
emphasizes personal responsibility and accountability while providing a climate of freedom
for work accomplishment.
44

McFarland, et al (1984) define supervision as the process in which the subordinate is

encouraged to participate in activities designed to meet organizational goals and to develop
as an employee and as a person. If the work climate is such that employees do not get the
support they need from their supervisors or they feel they are being treated unfairly, they tend
not to trust their supervisors and fail to deliver as expected, thereby ending up experiencing
job dissatisfaction. In cases where employees receive support from their supervisors, they
feel less dissatisfied and want to achieve more.

2.6.4 Working Conditions

According to Gerber, et al (1998), working conditions are created by the interaction of
employees with their organizational climate. Working conditions include, psychological
work conditions and the physical layout of the job. The physical working conditions include
the availability of facilities like protective clothing, equipment and appliances. Failure to
provide these facilities makes it impossible for employees to carry out their jobs and thus
promote job dissatisfaction because employees cannot perform their jobs in an easy nonobstructive way.
However, the psychological contract includes the psychological expectations of both
employees and their employers. Employees will perform better when they know what the
employer expects from them and vice versa. They will be productive because they know the
benefits they will get from their employer if their performance is satisfactory; but if they are
not aware of what the employer expects from them, they will be unsure and less productive
and feel dissatisfied.
Physical layout of the job refers to the neatness, organization, convenience and attractiveness
of the work environment. Luthans, (1998) says that if working conditions are good, for
instance clean, and attractive surroundings, employees will find it easier to carry out their
jobs. On the other hand, if the working conditions are poor like hot and noisy surroundings,
employees will find it difficult to get their work done and thereby experience dissatisfaction.

45

2.6.5 Salaries
From the point of view of Morrison (1993) low salaries promote dissatisfaction and will
make workers feel frustrated. Salaries are the actual money employees receive from their
employers for the job done or services rendered. It becomes important, therefore, that
employees be informed on how they will be compensated for good work. Gibson, et al
(1997) indicated that they might perceive the amount of pay received by an employee as
unfair or fair. Employees normally expect equity among the salaries that are received by
them and their colleagues who hold the same post description. Employees often view their
salaries as a reflection of how management views their contribution to the organization.
Managers should communicate to employees how good performance is rewarded. Greenberg
and Baron (1993) argue that organizations reward system are highly related to job
satisfaction, which means it is important for the organization to make employees aware of
these rewards so as to eliminate misunderstanding among the employer and employees.
Unclear reward systems lead to conflict and unfair practices within the workplace. According
to Chung (1997), poor salaries that are uncompetitive would lead to unhappiness and
discontent. Organizations should try as much as possible to make salaries competitive
because salary does not motivate employees to work hard and to experience job satisfaction.
Uncompetitive salaries demotivate employees and lead to job dissatisfaction (Banjoko,
2006). Employees in organizations that provide uncompetitive salaries tend to leave their
organizations and move out to other organizations that provide competitive salaries.

2.6.6 Status
Greenberg and Baron (1995) stated that status in organization is recognized as both formal
and informal in nature. Formal status refers to attempts made to differentiate between the
degree of formal and informal authority given to employees by an organization. This is
accomplished through the use of status symbols for instance symbols that reflect the
position of an individual within an organizations hierarchy. Examples of status symbol
include job titles like Director and reserved parking spaces. Status symbols serve to remind
organizational members of their relative roles, thereby reducing uncertainty and provide
stability to the social order.

46

On the other hand, informal status refers to prestige accorded individuals with certain
characteristics that are not formally dictated by the organization. Halloram and Brenton
(1987) stated that receiving a higher status is a symbol of success, thus people feel that they
only experience success when they attain a higher status. Achieving a higher status brings
feelings of true success, but only when feelings of genuine achievement are experienced.
Genuine achievement requires constant challenge. When genuine challenges are not offered,
it will result in stagnation and frustration. Lower level status does affect achievement because
there is little opportunity for creativity, judgment and initiation to come into play. The higher
the job levels, the greater the opportunity will be to tackle new problems. Judge, et al,( 2001)
states that people with a high need to achieve are likely to seek tasks where they are fully
responsible, they set goals for themselves and value competent colleagues.
Based on the information above, if a person moves from one level of job position to another,
he or she sees himself or herself in another level of job hierarchy, feeling honoured and
tending to work harder. If no promotional opportunities are available, employees experience
burnout and tend to be dissatisfied.

2.7 Organizational Climate

Researchers in organizational behavior have long been interested in understanding
employees perceptions of the work environment and how these perceptions influence
individuals work- related attitudes and behaviours. Early researchers suggested that the
social climate or atmosphere created in a workplace had significant consequencesemployees perceptions of the work context purportedly influenced the extent to which
people were satisfied and perform up to their potential, which in turn, was predicted to
influence organizational productivity (e.g Katz& Kahn, 2004; Likert,1997, McGregor, 2000).
The construct of climate has been studied extensively and has proven useful in capturing
perceptions of the work context (Denisson, 2006; Ostroff, Kinicki & Tamkins, 2007).
Climate has been described as an experientially based description of the work environment
and, more specifically, employees perceptions of the formal and informal policies, practices
and procedures in their organization (Schneider, 2008).
An important distinction has been made between psychological and organizational climate
(Hellriegel & Slocum, 1994; James & Jones, 2004). Individuals own perceptions of the work
47

environment constitute psychological climate at the individual level of analysis; whereas,

organizational climate has been proposed as an organizational or unit-level construct. When
employees within a unit or organization agree on their perceptions of the work context, unitlevel or organizational climate is said to exist (Jones & James, 2004; Joyce & Slocum, 2004).
A large number of studies have consistently demonstrated relationships between unit or
organizational climate and individual outcomes such as performance, satisfaction,
commitment, involvement and accidents (Ostroff et al, 2007). While past researches had
greatly contributed to our understanding of relationships between psychological climate and
a diverse set of individual-level criteria, there are two key limitations inherent in this work.
Firstly, studies have tended to focus on either psychological or organizational climate on
individual outcomes. This is an important omission because employee attitudes may not only
be influenced by ones personal perceptions of the work environment but also by the shared
perceptions of co-workers (Mathieu & Kohler, 20000). The study of emergent processes
suggests that a work groups shared perceptions might influence individual attitudes above
individual perceptions of the work environment (Kozlowski & Klein,2000).
Secondly, research has increasingly examined a global index representing a single
strategically focused climate (e.g a climate for service or a climate for safety) or has focused
on a set of climate dimensions (Ostroff et al.,2007). Examining single dimensions or a set of
independent dimensions of climate ignores the broader context in which they are operating.
This is a limitation because it may be useful to examine multiple dimensions of climate
together, as a system. Different organizational attributes are likely to mutually reinforce one
another, making the total effect greater than the sum of individual dimensions (Bowen &
Ostroff, 2004).
Again, there have been several approaches to the concept of climate of which two in
particular have received substantial patronage(1) the cognitive scheme approach and (2) the
shared perception approach. The first approach regards the concept of climate as an
individual perception and cognitive representation of the work environment meaning from
this perspective, climate assessments should be conducted at an individual level. The second
approach emphasizes the importance of shared perceptions as underpinning the notion of
climate (Whitley, 2002). Wolpin, Burke & Green (1999) define organizational climate as
the shared perception of the way things are around here.
48

Organizational climate comprises of cognate sets of attitudes, values and practices that
characterize the members of a particular organization. Xaba (1996) defined organizational
climate as consciously perceived environmental factors subject to organizational control.
Low (1997) explained the term climate to describe the attitudes, feelings and social process
of organizations. According to him, climate in this view falls into three major and wellknown leadership styles: autocratic, democratic, and laissezfaire. Kaczka and Kirk (1978)
defined organizational climate as a set of attributes, which can be perceived within a
particular organization, department or unit.
The behavioural science literature is replete with theories and empirical research focusing on
employee behaviour as a function of the simultaneous variation in both organizational
dimensions and individual characteristics Hellriegel et al, 1984). Apparently neither
individual organization dimensions (climate) nor individual characteristics (job satisfaction,
tension, role clarity), by themselves, explained a substantial amount of the observed variation
in job satisfaction or organizational effectiveness criteria. The relationship of organizational
climate to individual behaviour often emphasizes the role of employee perceptions of these
dimensions as intervening variables (Schneider, 1982). Likerts approach to the study of
organizations illustrates the importance of employee perceptions, e.g. his interaction
influence mode/relates causal, intervening and end-result variables (Locke, 1976 & Likert,
1967). Causal variables like climate dimensions and leadership techniques interact with
personality to produce perceptions, and it is through assessment of these perceptions that the
relationship between causal and end-result variables may be analyzed.
Several studies have focused on perceptually based measures of climate dimensions and job
satisfaction, Friedlander and Margulies (1968), using perception data from an electronics
firm, studied the multiple impact of organizational climate components and individual job
values on workers satisfaction.
They found that climate had the greatest impact on satisfaction with interpersonal
relationships on a job, a moderate impact upon satisfaction with recognizable advancement in
the organization, and relatively less impact upon self-realization from task involvement.
Pritchard and Karasick (1993) studied 76 managers from two different industrial
organizations. They found climate dimensions to be moderately strongly related to such job
49

satisfaction facets as security working conditions and advancement opportunities. Schneider

(1973) surveyed bank customers and learnt that their perception of the banks climate was
related to a form of bank switching (customer dissatisfaction). Customers who perceived
their banks climate negatively tended to switch banks more frequently than did those who
perceived their banks as having a customeremployee centred atmosphere.
Some behaviourists have proposed that organizational climate can be perceived by
employees within an organization (Rizzo, et al 1990; Friedlander and Margulies, 1969;
Litwin and Stringer, 1978; Lawler, et al, 1994; Payne, et al, 1986; Pritchard and Karasick,
1993 and Schneider, 1982). In forming climate perceptions, the individual acts as an
information processor, using information from:
(a)

the events occurring around him and the characteristics of the organization, and

(b)

personal characteristics, e.g. needs. Thus it is that perceptions emerge as a result

of the activities, interactions and experiences of the individual (Pruden 1989; Schwab,
et al 1990 and Litwin and Stringer, 1978).

To Pruden (1989), organization climate means the set of characteristics that describe an
organization and that: (a) distinguish the organization from other organizations, (b) are
relatively enduring over time, and (c) influence the behaviour of people in the organization.
Litwin and Stringer (1978) considered this definition deficient in terms of individual
perceptions, noting that the climate of an organization is interpreted by its members in ways,
which impact their attitude and motivation and thus proposed the following:
Organizational climate is a relatively enduring quality of the internal environment of an
organization that: (a) is experienced by its members, (b) influences their behaviour and (c)
can be described in terms of the values of a particular set of characteristics (of attributes) of
the organization.
Churchill, Ford and Walker (1994) focused on the properties of climate and offered a
definition based upon a review of the factors that might contribute to climate in an
organization:

50

 we might define climate as a set of attributes specific to a particular

organization that may be induced from the way that organization deals
with its members and its environment. For the individual member
within the organization, climate takes the form of a set of attributes and
expectancies, which describe the organization in terms of both static
characteristics (such as degree of autonomy) and behaviour outcome
and outcome outcome contingencies.

However, these definitions have some common elements. Organizational climate is usually
considered to be a molar concept in the same sense that a particular organization, while
certainly not unchanging, nevertheless has an air of permanence or at least some continuity
over time. Phenomenologically, climate is external to the individual, yet cognitively the
climate is internal to the extent that it is affected by individual perceptions. Climate is realitybased and thus is capable of being shared in the sense that observers or participants may
agree upon the climate of an organization or group, although this consensus may be
constrained by individual differences in perceptions. Thus commonality of perceptions is
considered by some researchers to differentiate climate from other organizational variables
such as satisfaction. The climate of an organization potentially impacts the behaviour of
people in system.

Agho, et al (1993) defined organizational climate as a conglomerate of attitudes, feelings and

behaviours that characterize life in an organization. Most authors seem to assume that the
organizational climate is important due to its potential to influence different organizational
and psychological processes. Communication, problem solving, decision-making, learning
and motivation can all be affected by the organizational climate. This in turn might have
impact on the effectiveness and productivity of the organization as well as the work
environment and employee well being in the workplace (Agho, 1993). Booyens (1998)
defined organizational climate as the employees subjective impressions of the organization
in which they work. Also, Moorhead and Griffin (1998) see organizational climate as
referring to current situations in an organization and the linkages among work groups and
their performance. According to this statement, organizational climate is seen as having
51

current situations that are taking place in the organization and current situations can influence
employees performance, depending on how these employees view their current situation in
organizations as positive or negative, e.g. unfair labour practices. Employees can thus view
their current situations in organizations as positive or negative. Their views will depend on
how they perceive their organizational climate. Moorhead & Griffin (1998) admitted that
management can manipulate the climate but it will affect the behaviour of employees in turn.
From the definition above, employees interacting with each other can also reveal the climate
of the organization. If there are no good linkages between workgroups, the climate will be
full of conflict, poor communication and lack of commitment and understanding among
groups.
Organizational climate can have positive and negative effects on employees. A climate that
does not promote communication upwards, downwards and literally would lead to fear of
expression of ideas and opinions. Absence of an open-door policy (situations where
employees are not allowed to come to the manager with anything that is bothering them) can
also have negative effects on the climate.
However, organizational climate differs from organizational culture. Organizational climate
is the feeling that is conveyed by the physical layout, the way participants interact and the
members of the organization conduct themselves with customers or other outsiders (Luthans,
1998). The definition emphasizes interaction among employees since people can see for
themselves if the climate of the organization is positive or negative by looking at how the
employees of that institution interact with each other. On the other hand, organizational
culture is the customary way of thinking and behaving that is shared by all members of the
organization and must be learned and adopted by newcomers before they can be accepted in
the organization. This implies culture can be learned, shared and transmitted. It is also a
combination of assumptions, values, symbols, language and behaviour that manifest the
organizations norms and values. Managers transmit organizational culture to all members of
the organization so that they are sure that all employees have the same understanding of their
culture; thereby they are expected to internalize the organizational culture so that they all
function at the same level.
52

Bunker and Wijnberg (1985), view organizational climate differently from the other authors.
They see it as a generalized perception of the organization that the person forms as a result of
numerous experiences in the workplace. From this definition, it can be deduced that
organizational climate comprises different meanings to different employees working in a
particular situation because each employee attaches different meaning to different situations.
Climate then, can influence the behaviour of people found within the organization. For
instance, an employee experiencing job dissatisfaction may be absent himself or herself from
the workplace. Not only that, Keuter, Byrne, Voell and Larson (2000) support Bunker and
Wijnberg (1985) in that they see organizational climate as a set of measurable properties of
the work environment perceived directly or indirectly by the people who worked in the
environment and assumed to influence their motivation and behaviour. Both authors see
organizational climate as influential to the behaviour of employees in an organization.
Peterson (1995) views work environment differently i.e. he postulated that organizational
climate cannot be described as psychologically neat and orderly if they present ambiguous
and conflicting stimuli that organizational members should be viewed as active perceivers
and interpreters of their organizational climate. These perceived environments could be
viewed as psychologically meaningful descriptions of contingencies that individuals use to
apprehend order and predict outcomes and gauge the appropriateness of their behaviour.
Schneider and Rentsch (2008) stated that there are bound to be differences in the way junior
academics perceive their organizational climate in relation to their counterparts. Those junior
academics are likely to experience variables in their organizational climate as negative
compare to the way senior academics will perceive these variables. Glisson and James (2006)
and Chan, (2008) noted that perceptions emerge as a result of the activities, interactions and
experiences of the individual which in the case of senior academics are more favourable to
them than the junior academics who attach meaning to different situations most times
negatively.

2.7.1 Climate Across Levels of Analysis

Psychological and organizational climate are conceptually related to one another.
Psychological climate pertains to how organizational members perceive and make sense out
of organizational policies, practices and procedures in psychologically meaningful terms
(Schneider & Rentsch, 2008). Such perceptions can be idiosyncratic, even when individuals
53

are exposed to the same work context and situation (James & Tetrick, 2006). Organisational
climate emerges from these idiosyncratic interpretations of the work environment when
individuals within a particular unit (e.g group, organization) share similar perceptions of the
situation. Only when individuals agree on their perceptions of the work environment can
their individual perceptions be meaningfully aggregated to represent trait- or organizational
level climate (James, 2004; Klein et al., 2004). Therefore, the relationship between
psychological and organizational climate can be described as compositional in that both
constructs reference the same content but describe qualitatively different phenomenon at the
individual and unit levels of analysis (Chan,2008; James, 2004). Psychological climate is a
property of the individual but when shared across individuals within a unit or organization,
the aggregate of the responses represents the construct of unit or organizational climate
(Glisson & James, 2006). As such, organizational climate is purported to be an emergent
property because it originates in the cognition and perceptions of individuals, as well as
amplified through interactions and exchanges with other unit members to manifest as a
higher-level collective phenomenon (Kozlowski & Klein, 2000).
Different explanations have been offered about how individuals interpretations of the
organizational environment emerge and are transformed into shared perceptions (Ostroff, et
al.,2007; Schneider & Rentsch, 2008). From a structural perspective, it has been suggested
that unit or organizational characteristics such as size and structure (Payne & Mansfield,
2003) as well as consistency, clarity and salience in policies, practices and procedures (e.g
Bowen & Ostroff, 2004) can establish a common reality that provides the basis for shared
perceptions. Further through the process of attraction, selection and attrition (Schneider &
Rentsch, 2008), an organization is likely to comprise people with similar views and attributes
so that individuals tend to perceive and experience the work environment similarly.
Communications and repeated social interactions among members of the same trait or
organization influence individual views and can also contribute to the evolvement of shared
perceptions and meaning (Klein, Conn, Smith, & Sorra, 2007; Morgeson & Hofmann, 2009).
The notion of within group agreement as a precondition for unit or organizational climate
does not necessarily mean that there is perfect agreement among individuals on climate. In
fact, most studies that have investigated group or organizational climate have found that there

54

is still some variability in perceptions within groups (Gonzalez-Roma, Peiro & Tordera,2008;
Lindell& Brandt, 2000; Schneider, Salvaggio & Subirats,2002).
A Configural Approach to Unit-Level or Organisational Climate
A great deal of attention has been devoted to distinguishing between the objective versus
perceptual nature of climate (Glick, 2005; James, Joyce & Slocum, 2008) and between
psychological and organizational climate (Jones & James, 1999) as well as to methodological
issues pertaining to the aggregation of individual climate perceptions to represent
organizational climate (Chan,2008; Klein,et al.,2000). The controversies surrounding these
issues have largely been resolved (Schneider, 2008). However, little attention has been
directed at how best to capture climate as a system-wide variable in an organization. The
notion that multiple climates exist within an organization has been widely accepted
(Schneider, 2008). Yet, empirical research has tended to examine a single climate dimension
or examine the relative importance of several dimensions of climate in a single study. Ostroff
and her colleagues (Bowen & Ostroff, 2004; Ostroff et al., 2007) have suggested that a
configural approach (Doty, Glick & Huber, 2003; Meyer, Tsui & Hinnings, 2003) might be
fruitful in this context. Configurations can broadly be defined as conceptually distinct
characteristics that commonly occur together (Meyer, et al., 2003). They allow for examining
multiple characteristics simultaneously while accounting for the interrelationships and
interactions among them. Applied to the study of organizational climate, organizations or
work units would be characterized by several distinct profiles across multiple climates. In
this case, the focus of measurement shifts from examining independent climate dimensions to
patterns or systems of interrelated climate dimensions.
Configural approaches have proven useful in other areas of organizational research,
particularly in human resource management (HRM). Individual HRM practices have been
combined to form unique patterns of practices that depict different configurations, and these
different configurations have been related to effectiveness outcomes,(e.g Delery & Doty,
2006; Doty et al, 2003; Ichniowski, Shaw & Prennushi,2007). This body of research is based
on the assumption that different HRM practices are interrelated and interact as a system in
achieving their effects. Examining single practices or sets of practices simultaneously in a
regression does not allow for capturing complementary effects and interrelations among the
practices- only by examining configurations across all practices can we determine whether
55

the entire system of practices, taken together, explains more than the sum of the effects of the
individual practices (Ichniowski et al,2007). Individual practices are believed to have
limited ability to impact a particular outcome. Rather, in combination, the system of practices
enables organizations to achieve higher performance (Becker & Gerhart, 2006). Further, it is
also assumed that some patterns or configurations can be equally effective or equifinal
(Delery Doty, 2006; Meyer et al.., 2003).
Moving from HRM configurations to unit or organizational climate configurations is
reasonable because climates are largely based on the perceptions of HR practices, policies
and procedures (Kopelman, Brief, & Guzzo, 2000; Ostroff & Bowen, 2004). Configurations
may provide a more integrative view of the overall climate in a particular unit or organization
than focusing on single climates, or the independent or relative impact of several climate
dimensions. Coherent patterns of multiple climates correspond to Lewin, Lippit and Whites,
(1999) notion of climate as a Gestalt of the social environment. It is also reasonable to
assume that different climate dimensions interact and are interrelated in non-linear ways,
which can be captured by a configural approach. Alternatively, all possible interactions
among climates considered increases, the number of interaction terms increases
exponentially, which may not only requires very large sample sizes, but also makes the
interpretation cumbersome.

2.7.2 Relative Impact of Psychological Climate and Climate Systems

A great deal of research has indicated that psychological climate and organizational (or unit
level) climate is related to a variety of individual outcomes (e.g. Carr, Schmidt, Ford &
DeShon, 2003). For example, a number of studies have shown that psychological climate is
related to individual satisfaction (e.g. Friedlander & Marqulies, 2006; Johnson & McIntye,
2008). Results from two recent meta-analytic studies also provide strong support for this
relationship (Carr et al.., 2008; Parker et al.., 2008). In addition, cross-level studies have
demonstrated that unit-level or organizational climate is also significantly related to
individual satisfaction (e.g. Joyce & Slocum, 2004; Naumann & Bennet, 2000; Ostroff &
Bowen 2004). However, there is an obvious lack of research examining psychological and
higher level unit or organizational climate at the same time to ascertain their relative impact.

56

Although new to the area of climate, the idea of comparing the relative importance of
individual and group-level attributes on individual attitudes and behaviour has a long history
in sociology and education. Sociologists, who have supported the group effects theory, have
argued that groups can (and do) have effects over and beyond those of the attributes of the
group members (e.g. Blau, 2000; Merton & Kitt, 2005). For example, Blau (2000) found that
workers in public assistance agencies showed more service-oriented behavior when they
worked in groups with strong pro-client values than those who worked in weak pro-client
value groups, after holding constant their individual pro-client values. Blau interpreted the
social values that prevailed in the work groups as external constraints upon the thinking and
acting of its members. Workers were not only guided by their own values, but also sought
social approval of colleagues by acting in congruence with the prevailing group values.
Similar notions are evident in social information processing theory (Salancik &Pfeffer, 2008)
whereby job-related attitudes are purportedly based on both individuals perceptions (which
are driven by their earlier experiences and behaviour) as well as on the immediate social
context (e.g. perceptions of co-workers). The complexity of the work environment expect
people to rely on social cues in addition to their own perceptions in order to make sense out
of the situation. In line with this argument, theories on sense making processes have stated
that the cognitive representation of the organizational experience is not only determined by
individual patterns of thinking and understanding but also by influential relationships and
organizational norms (Gioia, Thomas, Clark, & Chittipeddi, 2004).
A number of early studies tested the social versus individual bases for job attitudes by
comparing the influence of individual demographic variables (e.g. age, gender, tenure) on
social structural variables such as group, department or division affiliations (Herman,
Dunham, & Hulin, 2005). Results showed that group affiliations explained individual
attitudes better than individual demographic characteristics. More recently, Liao and Chuang
(2004) found that store-level service climate was related to individual service performance
after accounting for individual-level personality traits such as conscientiousness and
extraversion. However, in these studies, the individual-level and unit-level variables
represented different constructs, rather than commensurate or compositional constructs at
different levels of analysis (Chan, 2008). Few studies in organizational research have
simultaneously examined the impact of similar constructs at different levels of analysis on
57

individual outcomes. For example, Mathieu and Kohler (2000) demonstrated that group-level
absence is positively related to individual absence above and beyond individual-level
antecedents of absenteeism. Similarly, Blau (2000) reported positive effects of group-level
employee lateness on individual lateness after controlling for individual-level antecedents
such as work-related attitudes, illnesses and accidents, weather and work-family conflict.
Although these studies included similar constructs at different levels of analysis, the
individual-level outcome (e.g. individual absence) was related to a compositional
organizational-level predictor (e.g. organizational-level absence). Thus, it is unknown
whether the analogous constructs at two levels (e.g. individual absence and organizational
absence, or psychological climate and organizational climate) have independent and relative
effects on separate outcomes such as job satisfaction. A comparison between individual and
unit-level effects of functionally similar constructs is needed.

2.7.3 Dimensions of Organizational Culture

Work organizations are characterized by a variety of dimensions related to organizational
climate. These dimensions embody criteria such as means emphasis, goal emphasis, reward
orientation, task support and social support ( Peterson, 1995).
Means Emphasis: This relates to extent to which managers inform employees of methods
and procedures they are expected to observe when performing their jobs.
Social Support: This relates to the extent to which managers take into consideration the
personal welfare of their employees, for instance, giving free medical attention to sick
employees, free lunch or subsidized canteen, incentive bonus, furniture allowances, extra
duty allowances, lump sum payment in lieu of accommodation, etc.
Goal Emphasis: This is concerned with the way managers make their employees aware of
organizational outcomes and standards that they are expected to achieve.
Reward Orientation: This is concerned with the way rewards are conferred to employees.
The rewards are determined on how well the employees perform their jobs based on the
standards set by the organization.
Task Support: This emphasizes that managers should provide employees with the necessary
equipment, services and resources in order to be able to perform the allocated duties.
However, in an organization, employees may perceive their environment as positive or
negative. It is, therefore, the duty of the management to utilize certain actions that can
58

promote a positive organizational climate. When managers utilize these actions, the attitudes
of the employees will change and focus on the goals of the organization.

2.7.4 Activities that Promote Organizational Climate

Positive organizational climate is important for the smooth running of the organization in
order to promote a high level performance and satisfaction among employees. The
management has the duty to make sure that the workplace climate is always positive to
prevent job dissatisfaction among employees and create a sense of well-being. The
management can take certain actions to change the environment. Booyens (1998) identified
actions that can be utilized by the management to create a positive organizational climate.
The development of the organizations vision, mission statement, goals and objectives
can inflence the management to promote a positive climate that allow full use of input
from the employees in the implementation of these factors. By allowing them to
participate will make them feel highly motivated to develop a sense of belonging and
this becomes their organizational goal attainment.
By establishing trust and openness between the management and the employees
through communication including frequent feedback in an organization, would help
in keeping morale high. Through communication, employees can raise problems that
they encounter in the workplace as well as problems relating to them as individuals.
Prompt feedback can thus help employees to know their strengths and weaknesses so
that they can improve their performance.
Practice of an open-door policy. Communication improves interpersonal relationships
between managers and their subordinates. Communication can be promoted upwards,
downwards and laterally. This can be achieved by encouraging free expression of
ideas, constructive criticism and opinions. Thus, employees should be allowed to
express their views freely.
Provision of workable career ladder. Management should provide promotion
opportunities for their employees. This will help the management identify employees
with exceptional performance to promotion to higher positions, which will spur them
for higher achievement in their units.

59

Lockburn & Terry (2004) support Booyens (1998) view as he also indicated that
development of organizational goals, openness through communication and the provision
of opportunities for growth and an adequate career ladder will promote positive
organizational climate.
McNeeseSmith (1999) reported in her study that academics indicated that they become
more productive when the atmosphere in the organization is pleasant, and enjoy working
where the employer helps them to do their best.
A number of studies that investigated this relationship model are Downey, et al, 1974;
Johannesson, 1971; Litwin and Stringer, 1988; Lafollette and Sins, 1975; Lawler, Hall and
Oldham, 1974; Pritchard and Karasick, 1973 and Schneider and Snyder, 1975.
James and Jones (1984) were critical of perception measurement of climate. They believed
that variance in perceptually measured climate scores has not been demonstrated to be related
to differences in situation rather than simply to differences in individuals. Thus, a danger
exists that the measurements of climate duplicate other individual differences measurements
such as job satisfaction. This position would seem to be supported by a multitrait
multimethod study, which concluded that climate scores were measuring the same constructs
as role ambiguity, role conflict, job satisfaction, and leadership scores.
In a study of 76 managers from two organizations, Pritchard and Karasick (1973) found
organizational climate as more highly related to individual job satisfaction than individual
performance. They considered this result to have significant implications for organizations.
Guion (1973) took an exception to their interpretation, by discussing that if perceptually
measured organizational climate is an individual rather than an organizational attribute, then
perceived organization climate may be identical with employees attitudes or job satisfaction.
Guion concludes:
when the construct used is perceived organizational climate, the
Pritchard and Karasick hypothesis reduces to job satisfaction
measured by one method is a function of job satisfaction measured by
another one, and it is not surprising finding that one measure of job

60

satisfaction is more closely related to another than either is to an

operationally independent measure of job performance (Guion, 1973).
Johannesson (1973) administered work attitude measures and organizational climate items to
499 employees of a company. A cluster analysis revealed substantial overlap between
climate factors and work attitude factors, and Johanesson suggests that job satisfaction and
perceptually measured organizational climate are, to a large degree, redundant (Johanesson,
1973). An overlap in these concepts is potentially attributed to the fact that many climate
researchers have borrowed items for their instruments from old satisfaction measures.
Similarities in the methods employed (self-report, pencil and paper measures) may also be a
source of this redundancy.
Johannessons research and criticisms have generated at least two subsequent studies. Lafolle
and Sims (1975) sampled 1,161 employees of a major medical centre in an attempt to
investigate Johannessons redundancy hypothesis. They concluded that the correlations
between organizational climate and performance were markedly different from the
relationship between satisfaction and performance. If climate and job satisfaction are
redundant measures, the relationships between them and job performance should not vary so
dramatically. Thus, Johannessons claim of redundancy is not supported by this research.
Lofellette and Sims further reviewed Johannessons research methodology and pointed out
that dealing with correlations, a statistically significant relationship, by itself, is no more
proof of redundancy than it is a proof of causality. Thus, Johannessons conclusion of
redundancy is premature and judgmental, and it is contrary to the prevailing evidence to
date (Lofellette, 1975). Lofellette and Sims position seems supported by Downey, et al.
(1974) whose research provided some basis for conclusion that organizational climate is not
one and the same.
Schneider and Synder (1975) collected questionnaire data from 522 employees, both
managerial and non-managerial, from 50 life insurance agencies in an attempt to resolve
issues raised by Guion and Johannesson. They examined the relationships among seven
measures of organizational effectiveness, one measure of organizational climate, and two
measures of job satisfaction. Organizational effectiveness was assessed via a combination of
subjective ratings, production data, and turnover. Organizational climate was measured by a
61

short form of the Agency Climate Questionnaire (ACQ). The Job Description Index (JDI)
was used to assess job satisfaction. In addition, job satisfaction was measured indirectly
using a need satisfaction index. A number of interesting findings came from this research.
1. Responses to two measures of satisfaction were more related to each other than they
were to a measure of climate.
2. Climate and satisfaction measures were correlated for people in some positions in the
agencies but not for other positions.
3. People agreed more on the climate of their agency than they did on their satisfaction.
4. Neither satisfaction nor climate was strongly correlated with production data.
5. Satisfaction, but not climate, was correlated with turnover data.
6. Persons who described the climate of their agency in the most positive way were not
necessarily the most satisfied.
In an attempt to move toward a resolution of this debate, Schneider and Snyder offered the
following position:
a logical and empirical distinction between the concept of organizational
climate and job satisfaction is possible if:
1. Organizational climate is conceptualized as a characteristic of organizations, which
is reflected in the descriptions employees make of the policies, and conditions,
which exist in the work environment.
2. Job satisfaction is conceptualized as an affective response of individuals, which is
reflected in the evaluations employees make of all individually salient aspects of
their job and the organization for which they work.
At this time, whether organizational climate (particularly as it is measured perceptually)
causes, mediates, or is the same concept as job satisfaction is still an open question. Research
results are contradictory and lend themselves to much subjective interpretation. Since the
one-shot correlation designs used in many of the field investigations of this issue allowed
rival hypotheses for many of the findings, it appears that the definitive research needed to
resolve this problem remains to be concluded.

62

2.8

Summary

The chapter looked at the framework on which the research will be based. The theoretical
framework chosen for the study is Herzberg two-factor theory, which sees people as having
two sets of needs: motivators and hygiene factors. The hygiene factors also known as
dissatisfiers are aspects such as organizational policy and administration, supervision, salary
and work conditions, whereas satisfiers are aspects such as achievements, recognition,
work itself, responsibility and development.
Again the chapter looked at the literature review that addressed issues pertaining to
organizational climate. The purpose is to identify factors within the organizational climate
that can lead to job dissatisfaction and to see how these factors can influence the performance
of employees. Those factors identified evaluate the extent to which managers can utilize the
organizational climate to increase job satisfaction and also use these factors to eliminate job
dissatisfaction in the workplace.
Key concepts had been identified and explained in the chapter to facilitate understanding of
all the necessary concepts in the study.
However, not all the questions raised for this study under the research questions were
answered. The review succeeded in giving us the meaning of job satisfaction as indicated by
different authors. The various facets of job satisfaction, the theories of job satisfaction
antecedents, job characteristics model, the need for promotion of job satisfaction, the
motivating factors (e.g. achievement, recognition, responsibility, growth and development
etc.), and the barriers leading to dissatisfaction were enumerated and discussed.
Also, organizational climate and the various elements involved were identified including the
relationship between job satisfaction and organizational climate, and the likely factors
experienced by lecturers that could contribute to job satisfaction.
Moreover, while a number of the research questions raised at the beginning of this research
have been satisfactorily answered in the reviewed literature, quite a number of them are not
answered yet and these will constitute the focus of the rest of this study as well as the survey.
Such questions include;

63

Would organizational climate influence job satisfaction among academics?.

Would there be a differences in the way senior academics experience their
organizational climate?, and
Would there be differences in the way different universities perceive the
organizational climate?.

64

CHAPTER THREE
RESEARCH METHODOLOGY
3.1

Introduction:

The objective of this study was to identify elements within the organizational climate that
may cause job satisfaction among academic staff and to make recommendations for
improving on them.
This section is to discuss the procedures for gathering data, the study design, and the
methods to be adopted in analyzing the data.

3.2

Research Design.

In this study, a cross-sectional study design with an exploratory and descriptive design were
used. Cross-sectional design is used when information is to be collected only once (Babbie,
1989; Mallhota et al, 1996).
Cross-sectional survey design is justified on the ground that we should adopt one time
observation, involving proximate and ultimate variables necessary for the study.
However, exploratory and descriptive designs focus on the phenomenon of interest, which
according to this study, is to find out whether there is a difference in the way senior
academics and junior academics perceive their organizational climate, and help in identifying
factors relating to organizational climate that may cause job dissatisfaction among
academics. According to Polit and Hungler (1991), exploratory research is concerned about
the phenomenon of interest and pursues the factors that influence affect, cause or relate to the
phenomenon. It is expected to help establish, whether senior academics and junior academics
experience the existing organizational climate differently.

3.3

Population of the Study

The study population from which the sample was drawn for the study consists of eighteen
private universities in the southwest Nigeria. Out of these private universities, five were
taken as the study sample through judgmental sampling method and questionnaires were
administered to the academic staff ranging from the Professors, Associate Professors, Senior
lecturers, Lecturers 1, Lecturers 2, Assistant lecturers and Graduate Assistants. The total
65

number of academic staff in the selected private universities is 754 (Researchers Field
Survey Report, 2008).
The private universities chosen for this study are: (1) Covenant University: (2) Bells
University of Technology: (3) Crawford University: (4) Babcock University and (5) Bowen
University.
Covenant University is chosen for this study because it is the best sought after private
university in JAMB enrolment. The Bells University of Technology is chosen because it is
the only university operating in the southwest among its peers as University of Technology.
For Babcock, because it is the oldest in the southwest while for Crawford University, it is
new relatively to the first three mentioned and Bowen University because it secured 100%
success for the second time within five years in 2008 edition of the nationwide National
Universities Commission ( NUC ) accreditation exercise.

3.4

Determination of Sample size for the Academics.

One of the most important tasks for the researcher is to select educational settings and
negotiating access to the participants or respondents (Steyn and Van Wyk, 1999).
The study is based on a sample frame of five private Universities drawn from the population
of private Universities in the Southwest Nigeria based on their ratings in the 2007 edition of
nationwide National Universities Commission (NUC) accreditation exercise. The five private
Universities are: Covenant University, Bells University of Technology, Babcock University,
Crawford University and Bowen University.
However, below is the statistical information regarding the selected university academic
staff as at October, 2008.

Table 3.1 Population Distribution of Sampled Universities

University

Total Population

Covenant University

417

The Bells University

56

Crawford University

46

Babcock University

146

Bowen University

89

Total

754

Source: Researchers Field Survey Report, 2008.

66

Daniel and Terrell (2006) advanced the formula below to determine the sample size for
estimating means, i.e. n= Z2 r2
d2
Z= level of confidence= 1.96(95%).
r= population of variability (variance) = (standard deviation)2
But r is always unknown and has to be estimated through: Pilot survey, similar studies and
through the formula V=R/6.
d= discrepancy i.e. the level of error to be tolerated between the true value and the
estimated value.
Variance= Range where Range= Highest - Lowest
6

6
= 417- 46 =
6

371

= 61.833333

APP: = 62.
d, is calculated using the formula;

r/ n = pilot survey.

62/100= 62/10= 6.2

n = z2.r2 =
d2
= (1.96)2 . (62)2 = 3.8416 x 3844 = 384
(6.2)2

38.44

Thus, our sample size is 384.

3.5

Sampling Techniques.

Stratified random sampling technique was used for this study. Most studies conducted used
convenience sampling technique because not everybody would be around as such whoever is
around completes the questionnaire; but for this study, we used stratified random sampling
because of the nature of the population of study and the behavioural pattern of the profession
that they are more on ground than what obtains in the public universities. This work certified
Cooper and Schinder (2006), criteria for usage of stratified random method namely: (a)
increased samples statistical efficiency; (b) adequacy of data for analyzing the various sub
populations or strata; and the usage of different research methods and procedures for
67

different strata. In addition, the work ensured that stratified sampling was used in this study
to ensure that the universities with their different numbers of academic staff are well
represented.
Going by the information on the academic staff in these universities as shown in the Table
3.1 above, the following Table 3.2 was therefore designed on questionnaire administered to
respondents in the study Universities, rate of questionnaires returned and the total number
analyzed.

Table 3.2 Summary of Questionnaire Administration, Returned and Analyzed

S/N

Name of
Universities

Copies of Questionnaire
Administered

1
2

Covenant University
The Bells University
of Technology
Crawford University
Babcock University
Bowen University
Total

3
4
5

Copies of Questionnaires
Returned

Copies
Analyzed

Total % of
No.
Analyzed
29.69
13.65

97
56

87
40

87
40

46

24

24

23.89

96
89
384

70
72
293

70
72
293

8.20
24.57
100

Source: Researchers Field Survey Report, 2008

From Table 3.2 above, for Bells, Crawford and Bowen University, the total population serve
as the sample size, i.e. fifty-six copies of questionnaires were administered to Bells
University of Technology, fourty-six copies of questionnaires to Crawford and eighty-nine
copies of questionnaires to Bowen University. The justification for the use of the total
population as the sample size include the fact that total sample size for these three
Universities is relatively small, and the fact that the researcher wanted to avoid incidence of
low response rate from the respondents.
This is in line with Asika (2000) and Otokiti (2005) assertion that the best sample size is a
complete census of the population and that all the elements of the population are expected to
be included in the survey. This will make the sample statistics valid estimates of the
population parameters.
Moreover, the remaining two Universities, i.e. Covenant University and Babcock, ninetyseven and ninety-six copies of questionnaire were administered respectively being the
balance of one hundred and ninety- three from the total sample of three hundred and eighty
four after giving the other three Universities the numbers as indicated above being their
population equal to the sample size which amounted to one hundred and ninety one. The
distribution of the sample size over the remaining two Universities (i.e. Covenant University
68

and Babcock University) which are the remaining Universities were carried out using
Proportional Affixation Criterion (PAC), i.e. Universities sample in each stratum is
proportional to the relative weight of the stratum in relation to the population. Within each
University, selection is conducted through simple random sampling.

3.6

Sampling Frame

To achieve the objectives of the study, the sampling frame was drawn from the academics of
five selected functional private Universities in the Southwest, Nigeria.
In addition, sample was drawn on junior and senior academics of these Universities ranging
from the professors, to the Associate professors/ Reader, to the senior lecturers, lecturer I,
lecturer II, Assistant lecturers and Graduate Assistants. The sample frame was drawn from
the staff record departments of the Universities in the study. The questionnaires were
personally administered to the Universities under study.

3.7 (a) Design of Research Instrument

The study made use of questionnaire as the research instrument. The majority of questions
used were adapted from a questionnaire on job satisfaction by Lee (1987), with modifications
to suit the research context. The research was designed in such a way that information about
a large number of people was deduced from responses obtained from a smaller group of
subjects (the sample).
The following steps were followed in going about the research design:
a. A pilot study (of the questionnaire) was conducted to establish the adequacy and
reliability of the instrument in wording, content, question sequencing and bias. It is a
way of providing ideas and to test the relevance of the instrument to the environment
in which the academics are employed.
b. The unstructured interviews were conducted with the academic staff after the pilot
study to ascertain that all the questions in the study are simple and easy to
comprehend.
c. The final stage was the administration of the adapted questionnaire to a sample from
selected private universities within the Southwest part of Nigeria.

69

3.7 (b) Pre-testing of instruments

A pilot study is a small-scale version or trial run done before the main study on a limited
number of subjects for the same population as intended for the eventual project. Such a pilot
study would be carried out to investigate the feasibility of the proposed study and to detect
possible flaws in the data collecting instruments such as time and length of the questionnaire,
ambiguous instructions or wording, inadequate time limits and whether the variables defined
by operational definitions were actually observable and measurable (Brink, 1996).
For the pre-testing, 10 copies of the questionnaire were given to senior colleagues,
colleagues, a statistician from Covenant University, Ota, and thereafter a pilot study was
conducted. It was established in the literature that between 5-10 copies of the questionnaire
to representative respondents are enough to identify problems in a questionnaire (Narver and
Slater, 1990; Burns and Bush, 1998).

3.8.

Division of Questionnaire

The questionnaire had three sections: A, B and C. Section A dealt with questions directed to
senior and junior academic staff covering major areas of this research with seventy-three
measuring questions. Section B contained four open ended questions about what the
respondents feel about their organizations personal career development, their work
environment, professional career development and their involvement in decision making.
Lastly, Section C dealt with the respondents bio-data information (i.e. the demographic and
biographical details of the academics including the years of experience, gender, highest
academic qualifications) with four measuring questions.

Five-point Likert scale was used in the design of the questionnaire. There was no established
number of categories that deemed optional for research scaling. In practice, scales of five
categories are typical ( Reichheld, 2003; Grigoroudis and Sikos, 2002).
Also, Lassitz and Greche(1975) in an investigation of the effects of scale points on reliability,
conclude that scale reliability increases with the number of intervals, five points or more
being more reliable than 4, 3 or 2 points.
For purification of scale, we used Confirmatory Factor Analysis (CFA) in which the Nonfactor Index (NFI), Confirmatory Factor Index (CFI), Standardardized Root Mean Square
Error (SRME), Root Mean Square Error of Approximation (RMSEA), and the degree of
70

freedom (df) were determined. This purification exercise revealed the degree of internal
consistency and overall homogeneity among the items comprising the scales. It also showed
the extent the model fits the data which depended on the loading of the items on the
hypothesized constructs.

3.9

Data collection method

Data collection is a process of identifying subjects and gathering data from these subjects
(Burns and Grove, 1997). Data was collected through a well-structured questionnaire.
Questionnaire according to Polit and Hungler (1991) is a method of gathering self report
information from respondents through administration of questions. Treece and Treece (1986)
submitted that questionnaire facilitates gathering of data from a widely scattered sample.
Asika (2000) defines a questionnaire as consisting a set of questions designed to gather
information or data for analysis, the result of which are used to answer the research questions
or used for the test of relevant hypotheses.
Survey research method was used for this study through the distribution of copies of
questionnaire to collect necessary information from respondents.
The researcher utilized one structured questionnaire for both the senior academics and junior
academics and was presented personally to all respondents by the researcher in the selected
private universities. Thus, this enhanced uniformity of response bearing in mind the degree
of variations in perception of what the organizational climate is. A structured questionnaire
gives respondents a number of alternative options from which they must choose the one that
most closely approximates the view of the respondents (Polit and Hungler, 1991). The value
of the study and the instructions were explained to the respondents. Respondents were
requested to complete the questionnaires which were collected personally by the researcher
from individual respondents which ensured a high return rate and encouraged freedom of
expression from the respondents.

71

3.10 Reliability and Validity of the Research Instrument

Measurement such as content validity and face validity were used to ensure internal validity.
Data collected from the participants during the pilot study were evaluated to ensure that
instrument measured the variables it is intended to measure.

3.10.1

Validity

Validity is the ability of an instrument to measure the variable it is intended to measure

(Asika, 2000). Every measuring instrument is designed for a specific measurement. If it is
correctly designed, it measures what it is supposed to measure. If it is faulty, then it measures
something, which may not be what it is supposed to measure.
Polit and Hungler (1991) refer to validity as the degree to which an instrument measures
what it is supposed to measure. According to Polit and Hungler (1991), there are four types
of validity for measuring instruments designed to collect quantitative data, these are;
Construct validity, Content validity, Criterion validity and Face validity. However, for this
study, content validity, face and convergent validity were applicable and are discussed
below:
Content validity of an instrument is the degree to which a test appears to measure a concept
by logical analysis of the items. The emphasis is on adequate coverage by the instrument of
the scope implied by the topic of study. Content validity is to ensure that:
All the relevant dimensions of the topic are being fully explored; and that,
The measuring instrument adequately covers all the dimensions or at least a good
representation of all the dimensions of the topic of research.
For this study, experts reviewed the objectives of the study and questionnaire items to decide
on the appropriateness of the test items and to ensure that all the questions asked in the
questionnaire fully exhaust all that are implied by the research questions and hypotheses. The
following took part in the evaluation of the content validity: a statistician, the researchers
supervisor, co-supervisor and the senior colleagues in the field. They examined each item
and made judgments on the test items to ensure they represent adequate hypothetical content
in correct proportions, paying particular attention to their relevance to the subject matter and
their coverage of the entire topic of study. Brink (1996) described content validity as an
assessment of how well the instruments represent all the different components of the
72

variables to be measured. To do this effectively, a literature review was conducted and key
concepts identified and used in the formulation of questions, which were sent to the experts
(statisticians, my supervisor and co- supervisor) to evaluate the content and items against the
study.
Face validity or logical validity involves an analysis of whether the instrument appears to be
on a valid scale. By looking at the instrument, the investigators decided that it has face
validity. According to Treece and Treece (1986), face validity should be included in every
test for validity. In this study, face validity was done to check whether the instrument
contained the important items to be measured. Not only that, convergent validity describes
the extent to which each of the items concurrently measures the issue at stake.

3.10.1.1

Internal Validity

Internal validity is the extent to which the effects detected in the study are a true reflection of
reality other than being the result of the effects of extraneous variables. It addresses the
question Did the research design actually elicit the appropriate responses for which it was
designed? Threats to internal validity can be found in any study and these threats can lead to
a false positive or false negative conclusion. Threats to internal validity can include history
which pertains to events that are not related to the planned study; maturation -meaning the
subject being measured may become tired, bored, wiser, or may be influenced by incidental
learning or experiences; Instrumentation - unreliable test instruments may produce distorted
results; Experimental mortality- this is loss of subjects from the sample due to resignations,
death or apathy before completion; Statistical regression - subjects which score highest on a
pre-test may score lower on post-test, Placebo or Hawthorne effect - this is a bias in favour of
the experimental group because of the observed reaction to the unaccustomed intention they
received.
However, in this study none of these threats to internal validity is recorded. For example,
there are no histories which pertain to events that are not related to the planned study.
Moreover, none of the subjects measured became tired, bored or influenced by incidental
experiences during the study. The instruments used were tested for validity and found
reliable, meaning no distorted results.
73

Not only that, no experimental mortality was recorded as there was no loss of subjects from
the sample due to death or resignation before completion.

3.10.1.2

External Validity

External validity is concerned with the extent to which the study findings can be generalized
beyond the sample in the study (Burns and Bush, 1998). The researcher used the results
obtained from the samples used in the study to generalize the perceptions of academic staff to
those selected universities within the southwestern zone that took part in the study and to
other private universities in the south-west that did not partake in the study.

3.10.2 Reliability
Reliability is the extent to which measurement of the test are repeated. Thus, this implies that
measuring instrument results should be consistent when the instrument is repeated. A
researcher who designs a measuring instrument must ensure that the instrument gives similar,
close or the same results if the study to which the instrument is applied is replicated. In other
words, would the instrument give the same or similar result when different researcher under
the same assumptions and condition uses it? Asika (2000) defined reliability as the
consistency between independent measurements of the same phenomenon. Reliability is then
the stability, dependability and predictability of the measuring instrument. It is the accuracy
or precision of a measuring instrument. There are four ways a researcher can possibly test for
reliability (Asika, 2000). These are:
Test-re-test reliability, multiple (alternate) form, split half technique and Cronbachs alpha
test.
In test-re-test reliability, the same measuring instrument is used to take two separate
measurements on the same populations at different times. The higher the correlation between
the two measurements, the higher will be the reliability of the measuring instrument.
Multiple (alternate) forms reliability attempts to test for reliability through the use of the
same measuring instrument administered on different dimensions of the same variables. A
high association among the forms shows a high reliability of the instrument. Low association
between the forms shows that the forms are not equivalent and may indicate low reliability.
In split-half technique, the assumption is that the measurement items can be randomly
74

assigned to two equal parts. That is, the measurement items can be randomly split into half
and each half is now treated as an alternative form of the same measurement.
The Cronbachs alpha test proceeds by associating each measurement item with every other
measurement item and obtaining the average inter-correlation for all the paired associations.
However, in this study, a set of questions were used to measure the organizational climate in
the selected private universities in the south-western zone of Nigeria, thus the test-re-test
method was adopted and the Cronbach alpha reliability co-efficient was measured. The
method is easy and simple to apply because the respondents and the measuring instrument
are the same. Copies of the questionnaires were distributed to the respondents and the
process repeated after sometime.

3.10 Data Presentation and Analysis

The collected data were analyzed by making use of descriptive statistics, which enabled the
researcher to synthesize and summarise the quantitative data. The descriptive statistics
described the sample in terms of the responses to the questions using frequencies, means and
standard deviations. The difference between the views of the senior and junior academic staff
was established by comparing the means of the groups with regard to similar variables.
Frequencies are the number of times a response has occurred (Salkind, 2000), a mean is the
sum of a set of scores divided by the number of scores and a standard deviation measures
variability around the mean (Salkind, 2000). In other words, that mean is obtained by adding
all the observations and dividing the sum by the number of observations i.e. Mean =
Sum of all items
Number of the items

x
n

For hypothesis one, Pearson Product Moment Correlation Coefficients which measures the
degree of relationships between the variables was used to measure this relationship. For
Hypotheses 2-4, Multiple Regression which measures nature of relationship and
contributions of variables to a system of equation were used to analyse these hypotheses. For
hypothesis 5, ANOVA, which measures variations among variables, was used with
independent t-test to ascertain the degree of significance of the measured variation among
senior and junior academic in this study. When two mean scores are compared, the t test is
used. An independent t -test measures the difference between two independent, unrelated
75

groups. The mean scores of senior and academic staff were compared by means of an
independent ttest.
Symbolically, t =

x x
s x1 x 2
1

x x
N 1S N 1S 1 1
N N 2
N N
1

Also the analysis of variance (ANOVA) was used to determine if the mean scores of the two
groups (group A and group B) differ. If a significant result is found between groups, it will
not tell us between which groups the difference exists. For this purpose, a post hoc analysis
was carried out to compare the mean.
The universities were compared with regards to their views on organizational climate by
means of an ANOVA test. However, the ANOVA procedure is based on the mathematical
theory that the independent sample data can be made to yield two independent estimates of
the population variance, namely;
(i).

Within group variance estimate deals with how different each of the values in a given
sample is from other values in the same group.

(ii).

Between group variance estimate deals with how different the means of the various
samples (or groups) are from each other .

The responses from the questionnaire administered were presented in form of tables, charts
and figures as appropriate.

76

CHAPTER FOUR
RESULTS PRESENTATION, ANALYSES, AND INTERPRETATIONS
4.1. Introduction
The purpose of this chapter is to provide the results of the empirical research findings. The
main aim of the research was to investigate Organizational Climate and Job Satisfaction
among Academic Staff in some Selected Private Universities within the South West Zone of
Nigeria. Five Private Universities (for ethical purposes in chapters four and five, we denote
the Universities with the alphabets A,B,C,D and E) were visited and all of them co-operated.
In all, 384 copies of questionnaires were administered to these private Universities, but a
total of 293 questionnaires were returned fully and appropriately filled.
This represents a response rate of 76.30%. An analysis of the questionnaires by total
responses showed that Covenant University has the highest response rate of 87 (29.69%);
Bowen University has 72 (24.57%); Babcock University has 70 (23.89%); Bell University
has 40 (13.65%) and Crawford has 24 (8.20%). Therefore the whole 293 questionnaires
retrieved were used in the analysis of this study.

4.2. Socio-Demographic Profile of Respondents

In this section, the researcher reported the demographic profile of the sample, showing the
sample distributions in terms of rank/level in the University, years the respondents have been
in their current University, gender, years they have spent lecturing in the University system
generally and age.

4.2.1 Rank in the University

The position of respondents in the Universities is given below in Table 4.1. The respondents
for this study fall into seven categories, which are grouped into two main groups: Senior
academics and junior academics. These two groups were considered with regards to their
perceptions concerning the organizational climate.

77

Table 4.1: Rank in the University

Rank in the university.
Prof
A
B
C

2
6

1
0

6
10

5
2

10
4

13
1

Grad Asst.
3
1

40
24

13

14

15

12

70

D
Total

6
11
28

5
5
17

0
12
41

13
10
44

21
18
68

19
11
56

8
20
39

72
87
293

Percentage

9.6

5.8

14.0

15.0

23.2

19.1

13.3

100

Name of
univ
sampled

Reader

Snr Lec

Lec I

Total

Lec II

A/L

Source: Researchers Field Survey Result (2009)

The academic positions that comprise each of the two groups are:
Senior Academics; Group A.
Professor.
Associate Professor / Reader.
Senior Lecturer.
Junior Academics; Group B.
Lecturer I.
Lecturer II.
Assistant Lecturer.
Graduate Assistant.
As seen from Table 4.1 above, the number of Professors in all the Universities covered were
28, representing 9.6% of the total. We have 2 Professors from University A, 6 Professors
from University B, 3 from University C, 6 from University D and 11 Professors from
University E. Associate Professors / Readers had frequency of 17 representing 5.8%. 1 of
these 17 came from University A, none from University B, 6 were from University C, 5came
from University D and 5 from University E. Senior Lecturer accounted for 41, representing
14% of the total sample with the various numbers from each university as shown in the table
above. Lecturer I in their numbers were 44, representing 15% of the total sample; Lecturer II
were 68, representing 23.2% of the total while Assistant Lecturers were 56, representing
19.1% and Graduate Assistant were 39, representing 13.3% of the total sample. The numbers
as we have from each of these universities are shown in Table 4.1 above.
78

However, as seen from the Table 4.1, the Associate Professor / Reader have a very small
representation (5.8%) in the sample. A possible reason for the low response rate of Associate
Professor / Reader is that the senior academics are not top heavy, that is, they are always
smaller in number when compared with junior academics.

4.2.2: Years of Experience in the Current University

Table 4.2: Years of Experience in the Current University.
Years
1
2
3
4
5
6
7
Total

Frequency
45
70
53
56
47
16
5
293

Percent
15.4
23.9
18.1
19.1
16.0
5.5
1.7
100.0

Valid Percent
15.4
23.9
18.1
19.1
16.0
5.5
1.7
100.0

Cumulative Percent
15.4
39.2
57.3
76.5
92.5
98.0
99.7

Source: Researchers Field Survey Result (2009)

Table 4.2 shows that 45 respondents i.e. 15.4% have only spent a year in their current
University; 70 of the respondents i.e. 23.9% have spent two years in their current institution;
53 respondents representing 18% have spent three years, 56 respondents i.e. 19.1% have
been in the current University for four years; 47 respondents i.e. 16.0 have spent five years
while 16 respondents representing5.5% have spent six years in their current institutions. Not
only that, 5 respondents i.e. 1.7% have spent seven years. This shows that larger percentage
of the respondents have spent just two years in their current University and very few i.e. 5
respondents have stayed up to seven years in their present institution.

4.2.3:

Gender Distribution of Respondents

The gender distribution is given in figure 4.3a and 4.3b.

Table 4.3a: Gender.
Code of univ sampled
A
Gender.
Total

male
Female

B
31
9
40

C
21
3
24

Total
D

53
17
70

E
58
14
72

46
41
87

Bells
209
84
293

Source: Researchers Field Survey Result (2009)

The respondents were mostly males, that is 209 respondents out of the total 293
questionnaires returned were male representing 71.3% of the total sample while 84
respondents (28.7%) were female, which is consistent with the gender distribution of
79

academics in general. The aim of including gender of respondents was to establish whether
there is a difference in the way female academics and male academics perceive the
organizational climate.
Table 4.3b: Gender. * Code of Universities sampled Cross tabulation
Code of univ sampled
Gender.

male

Count
% within Gender.
% within Name of
univ sampled
% of Total

Female

Total

Count
% within Gender.
% within Name of
univ sampled

Total

31
14.8%

21
10.0%

53
25.4%

58
27.8%

46
22.0%

209
100.0%

77.5%

87.5%

75.7%

80.6%

52.9%

71.3%

10.6%
9
10.7%

7.2%
3
3.6%

18.1%
17
20.2%

19.8%
14
16.7%

15.7%
41
48.8%

71.3%
84
100.0%

22.5%

12.5%

24.3%

19.4%

47.1%

28.7%

% of Total
Count
% within Gender.

3.1%
40

1.0%
24

5.8%
70

4.8%
72

14.0%
87

28.7%
293

13.7%

8.2%

23.9%

24.6%

29.7%

100.0%

% within Name of
univ sampled

100.0%

100.0%

100.0%

100.0%

100.0%

100.0%

13.7%

8.2%

23.9%

24.6%

29.7%

100.0%

% of Total

Source: Researchers Field Survey Result (2009)

Table 4.3b above shows the gender cross tabulation of the five universities sampled. The
table explains the various numbers of these males and females from each school. For
example, out of the 209 male respondents for this research, 31 came from University A
(representing 14.8%), 21 from University B (representing 10%), 53 were from University C
(representing 25.4%), 58 of them came from University D (representing 27.8% and 46 were
from University E (representing 22.0%).
However, for female out of the total of 84 female respondents, 9 (representing 10.7%) were
from University A, 3 (representing 3.6%) were from University B, 17 (representing 20.2%)
came from University C. Not only that, 14 (representing 16.7%) came from University C
while 41 (representing 48.8%) were from University E.

4.2.4: Years Spent Lecturing in the University System Generally

The number of years respondents has spent in the University system generally is presented
in Table 4.4a and 4.4b below. From the Tables, 11 respondents have spent between 1-4 years
80

in University A representing 17.2%, 21 respondents have spent between 5-8 years

(representing 14.6%), 6 persons have spent between 9-12 years (representing 13.3%), no one
has spent between 13-16 years while we have one person each between the years 17-20 and
21 years over.
Moreover, for Universities B, C, D, and E, only 2 respondents have spent between 1-4 years
whereas we have 14 for University C (representing 3.1%), 11 for University D (representing
21.9%) and 26 for University E (representing 40.6%). For respondents who have spent
between 13-16 years, none in both Universities B and E but we have 1 from University C and
2 from University D. Not only that, for those who have spent 21 years and above, only 2
from, University B, 4 from University C, 6 from University D and 10 from University E.
Table 4.4a: Years of Exp In Group * Code of University Sampled Cross tabulation
Code of univ sampled
A
years of
exp in
group

Total

Total
D

1-4years

11

14

11

26

64

5-8years
9-12years
13-16 yrs
17-20yrs
21 yrs and over

21
6
0
1
1
40

9
7
0
4
2
24

37
10
1
4
4
70

45
7
2
1
6
72

32
15
0
4
10
87

144
45
3
14
23
293

Source: Researchers Field Survey Result (2009).

81

Table 4.4b: Years of Exp In Group * Code of University Sampled Cross

tabulation
Code of univ sampled
A
years of
exp in
group

1-4years

5-8years

13-16 yrs

% within years of
exp in group
Count

Count
% within years of
exp in group
Count
% within years of
exp in group

17-20yrs

Count
% within years of
exp in group

21 yrs and over

Total

Count

% within years of
exp in group
9-12years

Total

Count
% within years of
exp in group
Count
% within years of
exp in group

11

14

11

26

64

17.2%

3.1%

21.9%

17.2%

40.6%

100.0%

21

37

45

32

144

14.6%

6.3%

25.7%

31.3%

22.2%

100.0%

10

15

45

13.3%

15.6%

22.2%

15.6%

33.3%

100.0%

.0%

.0%

33.3%

66.7%

.0%

100.0%

14

7.1%

28.6%

28.6%

7.1%

28.6%

100.0%

10

23

4.3%

8.7%

17.4%

26.1%

43.5%

100.0%

40

24

70

72

87

293

13.7%

8.2%

23.9%

24.6%

29.7%

100.0%

Source: Researchers Field survey Result (2009)

4.2.5: Age
A large number of respondents are within the age bracket of between 2640 and that
represents 38.2% of the total sample (i.e. 112 respondents) followed by 111 respondents of
age brackets between 4160 which represents 37.9% of the total sample. 43 of the
respondents are within the age bracket 1925 representing 14.7% of the total sample. Only
twenty-seven respondents are up to 61 years and above meaning that majority of the sampled
respondents are young academics of within the age bracket 26-60.

82

Table 4.5a Recoded age of lecturers * Code of University sampled Cross

tabulation
Code of univ sampled
A
Recoded
age of
lecturers

19-25
26-40
41-60
61 and over

Total

B
4
25
9

Total
D

1
7
9

6
23
33

6
31
28

26
26
32

43
112
111

27

40

24

70

72

87

293

Source: Researchers Field survey Result (2009)

Table 4.5b Recoded age of lecturers * Code of University sampled Cross

tabulation
Code of univ sampled
A
Recoded age
of lecturers

19-25

Count

26

43

9.3%

2.3%

14.0%

14.0%

60.5%

100.0%

10.0%

4.2%

8.6%

8.3%

29.9%

14.7%

1.4%

.3%

2.0%

2.0%

8.9%

14.7%

25

23

31

26

112

% within Recoded age of

lecturers

22.3%

6.3%

20.5%

27.7%

23.2%

100.0%

% within Name of univ

sampled

62.5%

29.2%

32.9%

43.1%

29.9%

38.2%

8.5%

2.4%

7.8%

10.6%

8.9%

38.2%

33

28

32

111

8.1%

8.1%

29.7%

25.2%

28.8%

100.0%

22.5%

37.5%

47.1%

38.9%

36.8%

37.9%

3.1%

3.1%

11.3%

9.6%

10.9%

37.9%

27

% within Recoded age of

lecturers

7.4%

25.9%

29.6%

25.9%

11.1%

100.0%

% within Name of univ

sampled

5.0%

29.2%

11.4%

9.7%

3.4%

9.2%

.7%

2.4%

2.7%

2.4%

1.0%

9.2%

40

24

70

72

87

293

13.7%

8.2%

23.9%

24.6%

29.7%

100.0%

100.0%

100.0%

100.0%

100.0%

100.0%

100.0%

13.7%

8.2%

23.9%

24.6%

29.7%

100.0%

Count

% of Total
Count
% within Recoded age of
lecturers
% within Name of univ
sampled
% of Total
Count

% of Total
Total

% of Total

61 and
over

% within Name of univ

sampled

41-60

% within Recoded age of

lecturers

26-40

Total

Count
% within Recoded age of
lecturers
% within Name of univ
sampled
% of Total

Source: Researchers Field survey Result (2009)

83

Table 4.6: CONFIRMATORY FACTOR ANALYSIS

Sn

2.

3.

4.

5.

Variables
Management
and Leadership
1
Management and leadership style in my University does not support lecturing profession.
Management. and leadership style is sensitive and supportive of lecturers work schedule.
Management style does not allow for academic input in the decision making process.
Management style encourages junior academic career path and growth.
Senior academics do not provide feedback on employees evaluation and performance.
I am generally satisfied with the leadership style in my organization
I will like my Head of Department to change his or her leadership style.
Participation in Decision-making
Senior academics schedule work for all categories of lecturers.
Junior academics participate in decision making.
My participation in decision making enhance my ability to perform.
I never question rules set by the senior colleagues.
I am allowed autonomy in discharging my duties.
My abilities are taken into consideration when delegating.
I am involved when the University policies are reviewed.
Challenging Job
I believe that the University sets high standard of performance.
Delegated responsibilities are challenging to me.
Delegated responsibilities allowed me to overcome limitation in my experience.
I find delegated responsibilities interesting.
My job is challenging.
Boredom and Frustration
Lecturers are given sufficient instruction on how to go about their work.
Senior academics schedule work for all categories of lecturers.
My work does not allow for use of my own discretion.
Fringe Benefits
I am satisfied with the benefits that I receive at the University.
The benefits I receive are adequate to fulfill my basic needs.
My benefits equal my contributions to the University goals.
The benefits in my University are equal with the external labour market.

84

Range of Standard
Factor Loading
0.30-0.78
0.72
0.65
0.68
0.68
0.78
0.30
0.75
0.43-0.77
0.52
0.72
0.67
0.43
0.74
0.77
0.67
0.80-0.92
0.80
0.83
0.92
0.86
0.83
0.38-0.83
0.83
0.81
0.38
0.76-0.92
0.85
0.92
0.76
0.80

Cronbach

.892
.896
.892
.899
.892
.897
.888
.897
.893
.894
.891
.892
.894
.889
.889
.889
.890
.892
.892
.893
.893
.893
.894
.892
.897
.891
.890
.891
.891
.892
.890

NNFI
0.93
0.95
0.94
0.93
0.95
0.92
0.94
0.96
0.93
0.92
0.91
0.90
0.94
0.92
0.93
0.92
0.91
0.90
0.90
0.90
0.92
0.93
0.94
0.92
0.92
0.92
0.92
0.91
0.92
0.93
0.92

CFI
.95
0.94
0.95
0.95
0.96
0.95
0.94
0.95
0.93
0.94
0.93
0.93
0.96
0.94
0.96
0.96
0.92
0.93
0.94
0.94
0.94
0.96
0.96
0.94
0.94
0.94
0.94
0.92
0.93
0.96
0.94

SRMR

RMSEA

0.04
0.05
0.06
0.05
0.06
0.07
0.05
0.06
0.08
0.07
0.06
0.08
0.07
0.05
0.06
0.08
0.08
0.09
0.08
0.07
0.09
0.08
0.09
0.08
0.09
0.09
0.08
0.07
0.08
0.09
0.08

0.09
0.10
0.08
0.07
0.11
0.12
0.09
0.11
0.08
0.09
0.09
0.10
0.11
0.08
0.09
0.10
0.09
0.11
0.11
0.09
0.10
0.10
0.09
0.08
0.09
0.09
0.10
0.11
0.12
0.10
0.10

432.86
224.18
255.07
94.41
257.49
79.46
114.628
124.65
342.78
178.87
138.78
299.43
120.97
115.43
115.36
150.70
510.38
382.31
269.32
358.92
386.13
296.35
261.17
95.39
324.96
115.72
236.63
173.10
213.24
324.96
189.16

Sn.

Variables

6.

Personnel Policies
Lecturers work together when doing routine duties.
My work is evaluated according to the organizations set standards.
I am informed about any new or revised policies.
I believe my departmental policies facilitate the achievement of my goals.
My University sponsor local and overseas training.
Working Condition
My department provides sufficient material for our use.
Supplies are available when needed.
Lecturers co-operate well with each other in the University.
I am facilitated to overcome limitations in my experience.
My senior colleagues create a challenging environment for me.
The University provides the equipment and resources necessary for me to execute my
responsibilities.
My work place is a noise-free environment.
I feel that my work place is a safe environment.
Suitable Career Ladder
Senior academics share useful information with junior academics.
Senior academics ensure high performance among the junior academics.
Senior academics provide me with opportunities to overcome any limitations in
knowledge.
I believe that I have opportunity for career advancement.
Career paths are well defined.
Appropriate Admin Style
We spend too much time at meetings.
Time spent at meetings keep me from doing my best on the job.
I benefit a lot from meetings.
If I have my way, I will avoid going for the meetings.
Support from Supervisors
Senior academics help to solve personal problems of their junior colleagues.
Senior academics sometimes do personal favour for junior academics.
Senior academics encourage their subordinates to take initiatives in solving problems.
Senior academics are willing to listen to job related problems.

7.

8.

9.

10.

85

Range of
Standardadised
Factor Loading
0.43-0.92
0.68
0.43
0.87
0.92
0.83
0.32-0.97
0.96
0.86
0.90
0.97
0.90
0.92

Cronbach

NNFI

CFI

SRMR

RMSEA

.889
.891
.890
.889
.888
.888
.889
.889
.890
.889
.889
.889
.888

0.93
0.92
0.90
0.96
0.95
0.96
0.92
0.90
0.91
0.92
0.93
0.92
0.93

0.94
0.94
0.94
0.98
0.98
0.99
0.94
0.94
0.93
0.96
0.96
0.95
0.95

0.07
0.06
0.07
0.08
0.07
0.08
0.08
0.09
0.09
0.08
0.04
0.05
0.06

0.10
0.09
0.08
0.10
0.10
0.10
0.09
0.10
0.10
0.10
0.11
0.09
0.09

286.43
203.55
396.13
111.86
110.50
121.14
226.62
138.85
194.67
163.46
129.13
126.01
86.02

0.37
0.32
0.86-0.99
0.97
0.99
0.98

.892
.892
.889
.888
.888
.889

0.94
0.91
0.92
0.90
0.90
0.90

0.95
0.92
0.93
0.94
0.94
0.92

0.07
0.07
0.07
0.08
0.09
0.08

0.10
0.09
0.09
0.09
0.10
0.10

351.28
311.42
255.48
132.92
108.24
111.25

0.90
0.86
0.35-0.91
0.85
0.91
0.35
0.84
0.80-0.97
0.86
0.94
0.97
0.80

.890
.890
.893
.893
.897
.890
.897
.888
.889
.888
.888
.889

0.91
0.94
0.91
0.90
0.91
0.92
0.93
0.94
0.95
0.93
0.94
0.92

0.93
0.99
0.96
0.93
0.94
0.94
0.96
0.97
0.98
0.96
0.97
0.99

0.07
0.08
0.04
0.05
0.06
0.04
0.05
0.06
0.07
0.06
0.05
0.04

0.09
0.10
0.09
0.10
0.10
0.09
0.10
0.11
0.10
0.10
0.10
0.10

237.72
173.21
299.28
173.21
80.74
77.33
79.67
194.96
141.41
136.63
129.23
130.36

Sn.

Variables

11. Work load

Courses allocated to me are sometimes outside my area/field of specialization.
My workload is often increased because my colleagues are not doing their jobs properly.
My level of education and experience is used in allocating courses.
I am encouraged to make inputs with regards to my job.
12.
Feedback Performance
Senior academics explain reasons for his or her criticism.
I am promoted based on my performance.
My performance appraisal are fair.
13. Clear Lines of Communication
I am made aware of the rules and regulations I have to follow.
It is easy for me to talk with my superior.
I am aware of the University goals and objectives.
I know what the Universitys mission statement is.
I know exactly what is expected of me.
Disciplinary procedure is well outlined and communicated to all.
14.
Salary Package
University remuneration package is competitive.
I am satisfied with the totality of my salary package.
If I get better option am willing to leave this organization immediately.
15.
Promotional Opportunities
I am given the opportunity to attend workshops, seminars and conferences to expand my
knowledge.
Appropriate in-service education programmes leading to promotions are available.
I am given opportunities to express my professional developmental needs.
Promotion criteria are well defined.
I am in a dead end job.

Range of
Standardised
Factor Loading
0.34-0.91
0.91
0.90
0.81
0.34
0.71-0.96
0.87
.071
0.96
0.67-0.99
0.97
0.91
0.67
0.72
0.96
0.99
0.52-0.92
0.92
0.91
0.52
0.32-0.92
0.79

Cronbach

NNFI

CFI

SRMR

RMSEA

.892
.896
.895
.893
.888
.889
.888
.892
.889
.889
.889
.888
.892
.892
.890
.888
.890
.889
.890
.895
.889
.890

0.91
0.92
0.92
0.91
0.92
0.93
0.94
0.95
0.90
0.90
0.91
0.94
0.92
0.93
0.92
0.90
0.90
0.91
0.94
0.92
0.91
0.90

0.93
0.94
0.96
0.92
0.94
0.95
0.96
0.99
0.92
0.92
0.92
0.96
0.96
0.99
0.98
0.98
0.94
0.96
0.99
0.96
0.93
0.96

0.06
0.07
0.07
0.07
0.08
0.09
0.09
0.08
0.07
0.09
0.08
0.08
0.08
0.09
0.09
0.08
0.04
0.06
0.07
0.08
0.09
0.08

0.11
0.09
0.08
0.09
0.10
0.10
0.10
0.11
0.10
0.10
0.11
0.10
0.11
0.10
0.10
0.11
0.09
0.08
0.08
0.10
0.11
0.11

436.12
86.69
85.24
244.68
155.67
237.69
123.75
237.93
95.97
218.73
170.09
135.26
498.58
469.40
217.72
99.30
278.80
63.57
111.04
61.32
119.4
154.16

0.85
0.92
0.92
0.32

.889
.887
.888
.893

0.92
0.90
0.92
0.94

0.93
0.94
0.95
0.97

0.07
0.06
0.08
0.09

0.10
0.11
0.10
0.11

114.49
105.89
141.459
61.41

NNFI Non-normed Factor Index

*
CFI - Confirmatory Factor Index
*
RMSEA Root Mean Square Error of Approximation
*
DF Degree of Freedom

86

SRMR - Standardized Root Mean Square Error

Figure 4.1: MODEL OF RELATIONSHIP BETWEEN ORGANIZATIONAL CLIMATE AND JOB SATISFACTION VARIABLES

q1
.72

q2
.65

q3
.68

q4
.68

q5
.78

Challenging jobs

Participation in decision making

Management and leadership style

Boredom &
Frustration

q6
.30

q7
.75

Q8
.52

Q9
.72

q10
.67

q11
.43

q12
.74

q13
.77

q14
.67

q15
.80

q16
.83

q17
.92

q18
.86

q19
.83

q13
.72

q14
.72

Fringe
Benefits
q23
.85

q24
.92

q20
.83

Personnel policies

q27
.68

q28
.43

q29
.87

q30
.92

Working conditions

q31
.83

q13
.72

q14
.72

q32
.96

q33
.86

q34
.90

q35
.97

Suitable career ladder

q36
.90

q37
.92

q38
.37

q40
.97

q41
.99

q42
.98

q21
.81

q43
.90

q44
.86

q13
.72

q22
.38

q14
.72

q25
.76

q26
.80

Feedback
about perf.

Appropriate admin style

q45
.85

q46
.91

q47
.35

q48
.72

q12
.72

Support
superior Field Survey )
Source:from
Researchers
q13
.72

q14
.72

q49
.86

q50
.94

q51
.97

q52
.80

q12
.72

q13
.72

q14
.72

Work load
q53
.91

q54
.90

q55
.81

q56
.34

q12
.72

q13
.72

q14
.72

q57
.87

q58
.71

q60
.96

Salary package

Clear lines of communication

q61
.97

q62
.91

q61
.67

q62
.72

q63
.96

q64
.99

q14
.72

q65
.92

q66
.91

q67
.52

Promotional opportunities
q11
.72

q12
.72

q13
.72

q14
.72

Source: Researchers Field Survey Report (2009)

87

q68
.79

q69
.85

q70
.92

q71
.92

q72
.32

q13
.72

q14
.72

The range of standardised factor loading is considerably high for all variables, the lowest
being 0.30- I am generally satisfied with the leadership style in my organization a variable
in management and leadership style. Apart from this, all other variables have factor loading
above 0.30. For example, the range of standardized factor loading for each of the major
variables are management and leadership style (0.30-0.78), participation in decision making
(0.43-0.77), challenging job (0.80-0.92), boredom and frustration (0.38-0.83), fringe benefits
(0.76-0.92), personnel policies (0.43-0.92), working condition (0.32-0.97), suitable career
ladder (0.86-0.99), Appropriate Administrative Style (0.35-0.91), Support from supervisors
(0.80-0.97) Work load (0.34-0.91), feedback about performance (0.71-0.96), Clear lines of
communication (0.67-0.99), Realistic salary package (0.52-0.92) and finally, Promotional
opportunities (0.32-0.92).
Most of the variables are within the acceptable range of 0.4 for applied research. The range is
highest in career ladder with 0.86-0.99. Generally, there is internal consistency and overall
homogeneity among items comprising the scales.
The reliability test using the Cronbach alpha shows a high value of between 0.80-0.90,
indicating that the research instrument is reliable, that is, it has consistently measured what it
is supposed to measure.
The structural equation model result using AMOS 18.0 with NNFI ranging from 0.90-0.96,
CFI,= 0.92-0.99), SRMR= (0.04-0.09) and RMSEA= (0.7-0.11) shows that the model fits the
data rather well with chi-square ranging from (61.32-510.38) significant at 0.05 level of
significance.

4.3 Descriptive Statistics

The descriptive statistics of the constructs are indicated in Table 4.7 showing the mean,
standard deviation, skewness and Kurtosis scores of the construct. The average scores from
the 5-point Likert scale where 5 is strongly agree and 1 is strongly disagree for all the
variables are computed to show the proportion of the respondents that either strongly agreed
or tended to disagree with the items of the variables. The mean scores are obtained by
compiling the mean scores of all the items in each variable (SPSS Computer Variables
Version 15).

88

The means score of those that emphasize that management and leadership style in their
Universities do not support lecturing profession is 2.40 on 5-point scale, while the standard
deviation is 1.233. This means that in the average, respondents do not agree with the fact that
management and leadership style in their Universities do not support lecturing profession.
Secondly, the mean score of those respondents that are of the opinion that management and
leadership style is sensitive and supportive of lecturers work schedule is 3.73 and standard
deviation is 1.097. This implies that in the average, respondents supported the fact that
management and leadership style in their Universities is sensitive and supportive of the
lecturers work schedule.

Table 4.7: Descriptive Statistics for Variables in Management and Leadership Style

Management and leadership style

in my University does not
support lecturing profession.
Management and leadership style
is sensitive and supportive of
lecturer's work schedule.
Management style does not allow
for academic input in the decision
making process.
Management style encourages
junior academic career path and
growth.
Senior academics do not provide
feedback on employees'
evaluation and performance.
I am generally satisfied with the
leadership style in my
organization
Valid N (listwise)

N
Statistic

Mean
Statistic

Std.
Deviation
Statistic

293

2.40

1.233

.912

.142

-.316

.284

293

3.73

1.097

-.952

.142

.016

.284

290

3.05

1.370

-.078

.143

-1.424

.285

293

3.77

1.078

-1.078

.142

.466

.284

289

3.07

1.350

-.084

.143

-1.378

.286

293

2.61

1.324

.510

.142

-1.061

.284

Skewness
Statistic Std. Error

Kurtosis
Statistic Std. Error

286

Source: Researchers Field Survey Result (2009)

Also, the mean score of whether management style does not allow for academic input in
decision making process is 3.05 while the standard deviation is 1.370. This indicates that in
the average on 5-point scale, the respondents agree that the management style does not allow
for academic input in decision making process.

89

Furthermore, the mean score for the fourth statement on Table 4.7 above shows 3.77 with the
standard deviation of 1.078. Thus, on the average on a 5-point scale, this means that the
respondents support the statement.
Likewise, on the statement about whether senior academics provide feedback on employees
evaluation and performance, the mean score is 3.07 with the standard deviation of 1.350. It
implies that the average on a 5-point scale, the respondents agree with the fact that senior
academics do not provide feedback on employees evaluation and performance.
For the last statement on the table about whether the respondents are generally satisfied with
the leadership style in their organization, the respondents agree on the mean score of 2.61
with the standard deviation of 1.324. In other words, that on the average on a 5-point scale on
the mean score of 2.61, the respondents are generally satisfied with the leadership style in
their organization.

Table 4.8: Descriptive Statistics for Participation in Decision Making

The descriptive statistics for participation in decision making variables are shown in Table
4.8 below.

Senior academics schedule

work for all categories of
lecturers.
Junior academics participate
in decision making.
My participation in decision
making enhance my ability to
perform.
I never question rules set by
the senior colleagues.
I am allowed autonomy in
discharging my duties.
My abilities are taken into
consideration when
delegating.
I am involved when the
University policies are
reviewed.
Valid N (listwise)

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

287

3.57

1.153

-.766

.144

-.398

.287

292

2.58

1.256

.480

.143

-1.041

.284

291

3.87

1.029

-1.304

.143

1.324

.285

293

3.34

1.263

-.326

.142

-1.204

.284

291

2.96

1.322

.016

.143

-1.397

.285

292

3.18

1.377

-.368

.143

-1.294

.284

292

2.18

1.342

.792

.143

-.806

.284

Skewness

Kurtosis

283

Source: Researchers Field Survey Result (2009)

The mean, standard deviations, skewness and kurtosis of all the constructs are displayed
above. On Likerts 5-point scale, the mean for all the variables are more than half of the point
scale (i.e. 2.5) except for the last construct, which is 2.18 that is, the last respondents
90

disagree with the fact that they are involved when the University policies are been reviewed.
For the other constructs, the respondents agree, for instance that senior academics schedule
works for all categories of lecturers at mean value of 3.57. At mean score of 3.34 and 2.96
respectively, the respondents agree that they never question rules set by the senior colleagues
and that they are allowed autonomy in discharging their duties. Not only that, the respondents
agree that their abilities are taken into consideration when delegating at mean score of 3.18
and that their participation in decision making enhance their ability to perform at a high mean
score of 3.87. These indicate that the level of respondents participation in decision making is
high and this enhances their ability to perform.

Table 4.9: Descriptive Statistics for Challenging Job Variables

I believe that the University

sets high standard of
performance.
Delegated responsibilities are
challenging to me.
Delegated responsibilities
allowed me to overcome
limitation in my experience.
I find delegated
responsibilities interesting.
My job is challenging.
Valid N (listwise)

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

292

4.09

.861

-1.702

.143

3.990

.284

291

3.85

1.060

-1.278

.143

1.187

.285

293

4.05

.867

-1.491

.142

2.959

.284

293

4.11

.799

-1.456

.142

3.299

.284

292
289

4.07

.928

-1.358

.143

1.882

.284

Skewness

Kurtosis

Source: Researchers Field Survey Result (2009)

The descriptive statistics for challenging job variables are shown in Table 4.9 above. The
mean score of the respondents answers to their believes that the University sets high standard
of performance is 4.09 on a 5-point scale, while the standard deviation is 0.861. This means
that in the sampled Universities, the respondents support the fact that the Universities set
high standard of performance. For answers, pertaining to the delegated responsibilities, the
means scores for each question items are 3.85, 4.05 and 4.11 respectively. In other words, the
respondents agree that delegated responsibilities are challenging to them with mean value of
3.85 and standard deviation of 1.060; they supported the fact that delegated responsibilities
allowed them to overcome limitation in their experience with means score of 4.05 and
standard deviation of 0.867. However, they also agree that delegated responsibilities are
interesting to them and that their job is challenging at mean scores of 4.11 and 4.07.
91

A critical review of the mean column in Table 4.9 shows that no variable has a mean score of
less than 2.5 on a 5-point scale. This indicates that respondents agree or strongly agree with
all the variables regarding delegated responsibilities and challenging job.

Table 4.10: Descriptive Statistics for Boredom and Frustration

Lecturers are given sufficient

instruction on how to go
about their work.
My work does not allow for
use of my own discretion.
Valid N (listwise)

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

292

2.90

1.355

.048

.143

-1.416

.284

289

2.56

1.335

.546

.143

-1.039

.286

Skewness

Kurtosis

288

Source: Researchers Field Survey Result (2009)

Table 4.10 above shows the descriptive statistics for boredom and frustration factors.
Respondents agree that they are given sufficient instruction on how to go about their work;
and secondly, they are of the opinion that their work does not allow for use of their own
discretion. This indicates that lecturers are being tailored in their work. They are being given
instructions on how to go about their work which will not give room for them to exercise
their discretion on how they can better perform their work. Thus, no motivation and initiative
are allowed.

Table 4.11: Descriptive Statistics on Fringe Benefits

I am satisfied with the benefits

that I receive at the University.
The benefits I receive are
adequate to fulfill my basic
needs.
My benefits equal my
contributions to the University
goals.
The benefits in my University
are equal with the external
labour market.
Valid N (listwise)

Mean

Std. Deviation

Statistic

Statistic

Statistic

Statistic

Skewness
Std. Error

Statistic

Kurtosis
Std. Error

291

2.04

1.155

1.090

.143

.247

.285

292

1.96

1.172

1.216

.143

.425

.284

293

1.68

.827

1.602

.142

3.130

.284

292

1.99

1.196

1.083

.143

.020

.284

290

Source: Researchers Field Survey Result (2009)

The descriptive statistics for fringe benefits variables is shown in Table 4.11 above. The
respondents disagree with all the constructs in this variable. For example, the mean score for
92

the satisfaction with benefits they receive at their University is 2.04; the mean score for the
adequacy of the benefits in fulfilling their basic needs is 1.96; the mean score for the equality
of the benefits to their contributions to the University goals is 1.68 and the mean score for the
equality of their University benefits to the external labour market is 1.99. These indicate no
variable has a mean score of up to 2.5 on a 5-point scale, meaning; (1) they are not satisfied
with benefits they receive at the University; (2) the benefits they receive are not adequate to
fulfill their basic needs; (3) the benefits they receive are not equal with their contributions to
the University goal and; (4) the benefits in their University are not equal with the external
labour market.

Table 4.12: Descriptive Statistics on Personnel Policies

Lecturers work together when

doing routine duties.
My work is evaluated
according to the organization's
set standards.
I am informed about any new
or revised policies.
I believe my departmental
policies facilitate the
achievement of my goals.
My University sponsor local
and overseas training.
Valid N (listwise)

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

290

3.40

1.176

-.716

.143

-.612

.285

291

4.06

.785

-1.399

.143

3.262

.285

290

3.03

1.326

-.096

.143

-1.387

.285

292

3.00

1.341

-.089

.143

-1.408

.284

291

2.79

1.349

.313

.143

-1.309

.285

Skewness

Kurtosis

283

Source: Researchers Field Survey Result (2009)

From the above table, the respondents agree that lecturers work together when doing routine
duties and their works are evaluated according to the organizations set standards at the mean
values of 3.40 and 4.06 respectively. They supported the fact that anytime there is a view or
revised policies, they are informed and that their departmental policies facilitate the
achievement of their goals at the mean score of 3.03 and 3.00 respectively. They are of the
opinion that their University sponsor local and overseas training at a mean value of 2.79 and
the standard deviation of 0.313.

93

Table 4.13: Descriptive Statistics on Working Conditions

N

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

292

2.60

1.295

.508

.143

-1.056

.284

292

2.39

1.139

.699

.143

-.579

.284

293

3.33

1.291

-.543

.142

-1.025

.284

292

3.26

1.284

-.451

.143

-1.091

.284

292

3.13

1.310

-.298

.143

-1.283

.284

291

2.80

1.372

.156

.143

-1.404

.285

293

3.95

.989

-1.553

.142

2.398

.284

293
287

3.96

.975

-1.392

.142

1.884

.284

My department provides sufficient material for our

use.
Supplies are available when needed.
Lecturers co-operate well with each other in the
University.
I am facilitated to overcome limitations in my
experience.
My senior colleagues create a challenging
environment for me.
The University provides the equipment and
resources necessary for me to execute my
responsibilities.
My work place is a noise-free environment.
I feel that my work place is a safe environment.
Valid N (listwise)

Skewness

Kurtosis

Source: Researchers Field Survey Result (2009)

Responses to the variables on working conditions show that the respondents agree to all the
facts raised except that they disagree with the second variable that supplies are available
when needed at the mean value of 2.39. They agree that lecturers cooperate well with each
other in the University (at mean value of 3.3), that the senior colleagues create a challenging
environment for them, that the University provides the equipment and resources necessary
for them to execute their responsibilities (at mean value of 2.80), that their work place is a
noise-free environment (at mean value of 3.95) and that their work place is a safe
environment.

Table 4.14: Descriptive Statistics on Career Ladder

N

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

289

2.85

1.273

.272

.143

-1.262

.286

293

3.05

1.310

-.019

.142

-1.375

.284

292

2.91

1.330

.096

.143

-1.390

.284

I believe that I have opportunity for

career advancement.

292

3.57

1.184

-.891

.143

-.278

.284

Valid N (listwise)

287

Senior academics share useful

information with junior academics.
Senior academics ensure high
performance among the junior
academics.
Senior academics provide me with
opportunities to overcome any
limitations in knowledge.

Skewness

Kurtosis

Source: Researchers Field Survey Result (2009)

The descriptive statistics on career ladder is shown in Table 4.13 above. The mean values for
all the measuring variables in the table show that the respondents agree and support all the
facts raised. On 5-point scale, the mean value for the first construct is 2.85; i.e. senior
94

academics share useful information with junior academics. The mean score for senior
academics ensuring high performance among the junior academics is 3.05. The respondents
believe that senior academics provide them with opportunities to overcome any limitations in
knowledge at mean value of 2.91 and they believe they have opportunity for career
advancement at a mean score of 3.57 with standard deviation of 1.184.
Table 4.15: Descriptive Statistics on Administrative Style

We spend too much time in meetings.

Mean

Std.
Deviation

Statistic
291

Statistic
3.86

Statistic
1.316

Statistic
-1.133

Std. Error
.143

Statistic
.057

Std. Error
.285

292

3.40

1.397

-.446

.143

-1.216

.284

291

2.84

1.347

.295

.143

-1.263

.285

292

3.36

1.389

-.377

.143

-1.274

.284

Time spent in meetings keep me from

doing my best on the job.
I benefit a lot from meetings.
If I have my way, I will avoid going for
the meetings.
Valid N (listwise)

Skewness

Kurtosis

289

Source: Researchers Field Survey Result (2009)

In Table 4.14 above, the respondents support the constructs outlined there. They support the
fact that they spend too much time in meetings (at mean score of 3.86) which keep them from
doing their best on the job (at mean score of 3.40) and that if they have their way, they will
avoid going for the meetings (at 3.36 mean value), but the mean value of respondents
answers to their benefiting from the meetings is 2.84, which is low compared to the mean
values of the other constructs. Thus, we can rightly conclude that the respondents do not like
their going for meetings as this obstructs their plans and prevent them from achieving as
expected of which they are ready to avoid going if they have their ways.
Table 4.16: Descriptive Statistics on Support from Superiors
N

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

Senior academics help to

solve personal problems of
their junior colleagues.

290

2.58

1.271

.542

.143

-.975

.285

Senior academics sometimes

do personal favour for junior
academics.

291

2.69

1.303

.335

.143

-1.263

.285

Senior academics encourage

their subordinates to take
initiatives in solving
problems.

292

2.86

1.304

.078

.143

-1.394

.284

292

2.99

1.341

-.041

.143

-1.435

.284

Senior academics are willing

to listen to job related
problems.
Valid N (listwise)

287

Source: Researchers Field Survey Result (2009)

95

Skewness

Kurtosis

The above Table 4.16 signifies that the respondents enjoy support from their senior
colleagues because all their responses are above 2.50 on a 5-point scale though all the mean
values are low as they are all a little above 2.50. None of them is up to 3.00 as shown in the
table. For example, they agree that the senior academics help to solve personal problems of
their junior colleagues at mean values of 2.58; that senior academic sometimes do personal
favour for junior academics at a mean value of 2.69; that senior academics encourage their
subordinates to take initiatives in solving problems at a mean score of 2.86 and that senior
academics are willing to listen to job related problems at a mean value of 2.99 which is a bit
higher than the other mean value, yet not up to 3.00.

Table 4.17: Descriptive Statistics on Workload

N

Mean

Std.
Deviation

Skewness

Kurtosis

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

Courses allocated to me are

sometimes outside my area/field
of specialization.

292

3.08

1.423

-.111

.143

-1.472

.284

My workload is often increased

because my colleagues are not
doing their jobs properly.

293

3.00

1.402

.038

.142

-1.459

.284

289

3.66

1.122

-.934

.143

-.052

.286

292

2.99

1.298

.045

.143

-1.414

.284

My level of education and

experience is used in allocating
courses.
I am encouraged to make inputs
with regards to my job.
Valid N (listwise)

287

Source: Researchers Field Survey Result (2009)

Respondents are of the opinion that the courses allocated to them are sometimes outside their
area /field of specialization with mean a value of 3.08 and that their workload is often
increased because their colleagues are not doing their jobs properly at a mean value of 3.00.
Again, they submit that their level of education and experience is used in allocating courses
at a mean value of 3.66 while agreeing that they are encouraged to make inputs with regards
to their jobs at mean score of 2.99.

96

Table 4.18: Descriptive Statistics on Feedback about Performance

N

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

Senior academics explain

reasons for his or her
criticism.

291

3.06

1.278

-.120

.143

-1.337

.285

I am promoted based on my
performance.

290

3.73

1.055

-1.005

.143

.388

.285

My performance appraisal are

fair.

292

3.20

1.292

-.253

.143

-1.244

.284

Valid N (listwise)

289

Skewness

Kurtosis

Source: Researchers Field Survey Result (2009)

Responses from the table above show the descriptive statistics on feedback about
performance. The respondents supported all the propositions raised on this variable. They
supported that the senior academics explain reasons for their criticism at a mean value of
3.06. They agreed that their performance appraisal is fair at a mean score of 3.73 and also,
that they are promoted based on their performance at a mean score of 3.20.

Table 4.19: Descriptive Statistics on Lines of Communication

N

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

I am made aware of the rules and

regulations I have to follow.

292

3.37

1.321

-.582

.143

-1.021

.284

It is easy for me to talk with my superior.

292

3.38

1.348

-.456

.143

-1.193

.284

I am aware of the University goals and

objectives.

293

4.13

.675

-1.507

.142

5.490

.284

I know what the University's mission

statement is.

293

4.17

.698

-1.470

.142

4.549

.284

I know exactly what is expected of me.

292

3.74

1.137

-.930

.143

-.088

.284

292

3.11

1.332

-.123

.143

-1.370

.284

Disciplinary procedure is well outlined

and communicated to all.
Valid N (listwise)

Skewness

Kurtosis

289

Source: Researchers Field Survey Result (2009)

From Table 4.19 above, respondents expressed their views on the communication lines in the
University. They agree that they are made aware of the rules and regulations they have to
follow (at a mean value of 3.37); that it is easy for them to talk with their superior (at a mean
value of 3.38); that they are aware of the University goals and objectives and also the
University mission statement (both at mean values of 4.13 and 4.17 respectively). They
agreed that the disciplinary procedure is well outlined and communicated to all (at a mean
value of 3.11) and that they know exactly what is expected of them (at a mean value 3.74).
97

Table 4.20: Descriptive Statistics on Salary Package

N

Mean

Std. Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

293

2.53

1.320

.403

.142

-1.155

.284

292

2.28

1.291

.806

.143

-.558

.284

292

3.49

1.283

-.520

.143

-.897

.284

University remuneration package is

competitive.
I am satisfied with the totality of
my salary package.
If I get better option am willing to
leave this organization immediately
Valid N (listwise)

Skewness

Kurtosis
Std. Error

291

Source: Researchers Field Survey Result (2009)

The responses from the table above show that the respondents are not satisfied with the
totality of their salary package. They disagreed that they are satisfied with the totality of their
salary package at mean value of 2.28, which is below the average on a 5-point scale. The
mean value for their responses also on whether the University remuneration package is
competitive is very low as it tends towards the value of the average of a 5-point scale i.e.
2.53 is just a little above the average.
They submitted that if they get a better option, they are willing to leave the organization
immediately this they agree at the mean value of 3.49.
Table 4.21: Descriptive Statistics on Promotional Opportunities

I am given the opportunity to attend

workshops, seminars and conferences to
expand my knowledge.
Appropriate in-service education
programmes leading to promotions are
available.
I am given opportunities to express my
professional developmental needs.
Promotion criteria are well defined.
I am in a dead end job.
Valid N (listwise)

Mean

Std.
Deviation

Statistic

Statistic

Statistic

Statistic

Std. Error

Statistic

Std. Error

292

3.37

1.249

0-.487

0.143

-1.029

.284

293

2.73

1.279

0.308

0.142

-1.214

.284

293

2.97

1.328

0-.058

0.142

-1.394

.284

293

2.95

1.331

0.044

0.142

-1.373

.284

292

1.47

.520

0.359

0.143

-1.365

.284

Skewness

Kurtosis

291

Source: Researchers Field Survey Result (2009)

Responses in the table above show that the Universities are committed to the promotional
opportunities of their academic staff both in their professional and developmental needs.
They are given the opportunity to attend workshops, seminars and conferences to expand
their knowledge, also appropriate in-service education programmes leading to promotions are
available at the mean value of 3.37 and 2.73 respectively. They are given opportunities to
express their professional and developmental needs at 2.97 values and that the promotion

98

criteria are well defined. They disagreed that they are in a dead end job at a very low value of
1.47.

4.4 Hypothesis Testing

Objective 1: To find out the relationship between organizational climate and job satisfaction
among academics in South-West Nigeria.
6. Research Question 1: What is the significant relationship between organizational
climate and job satisfaction among academics in Southwest Nigeria?
Hypothesis 1: There would be no positive significant relationship between organizational
climate and job satisfaction among academics in South-West Nigeria.
Given that the correlation co-efficient measures the degree to which two things vary together,
this present study correlated two variables: Organizational Climate and Job Satisfaction in
testing hypothesis one.
Table 4.22: Mean Scores (X) and Standard Deviation (SD) of Subjects in Measures of
Organizational Climate and Job Satisfaction Variables
Measures
JOB SATISFACTION

X (N=293)

STANDARD DEVIATION

Mgt & Leader

3.1233

.52463

Decision Making

3.0958

.56595

Challenge Job

4.0305

.58745

Boredom

2.7321

.84545

Fringe Benefit

2.2123

.71612

Personnel Policy

3.0915

.87342

Work Condition

3.2106

.72491

Career

3.3899

.79200

Administrative style

3.0420

.59812

Supervisor support

2.9061

.76827

Work load

3.3578

.75359

Feedback

3.4278

.96268

Communication

3.5097

.74916

Salary Package

3.0478

.72293

Promotional Opportunities

2.5307

.83630

Age

2.4232

.86706

Present Experience

3.2594

1.87109

General Experience

8.3208

6.41377

Rank

4.4710

1.79326

ORGANISATIONAL CLIMATE VARIABLES

Source: Researchers Field Survey Result (2009)

99

The results in table 4.22 above showed that the subjects had the highest means score in
organizational climate variables such as experience in the university generally, followed by
rank in the university, line of communication and feedback about performance. They had the
least mean scores in job satisfaction variables such as fringe benefits, boredom and
frustration and personnel policy.
However, the mean scores in the 19 variables were obtained for (academics in five selected
private universities, gender and rank) groups to ascertain the normative scores for the
measuring instruments.
Table 4.23: Correlation Analysis of Organisational Climate and Job Satisfaction
Organclimate
Organclimate

Pearson Correlation
Sig. (2-tailed)
Sum of Squares and Cross-products
Covariance
N
Jobsatis
Pearson Correlation
Sig. (2-tailed)
Sum of Squares and Cross-products
Covariance
N
** Correlation is significant at the 0.01 level (2-tailed).

1
40.268
0.138
293
0.671(**)
.000
35.118
0.120
293

Jobsatis
0.671(**)
.000
35.118
0.120
293
1
68.098
0.233
293

Source: Researchers Field Survey Result

The findings show a significant positive relationship between these two variablesorganizational climate and job satisfaction and the Pearson Correlation using 2-tail test at r =
0.671, 0.01 significant level and 292 degree of freedom. The sum of squares and cross
products for organizational climate is 40.268 and 35.118 for job satisfaction while
covariances for the two variables are 0.138 and 0.120 respectively for organizational climate
at 292 degree of freedom.
However, for job satisfaction, the sum of squares and cross products for organizational
climate shows 35.118 and 68.098 for job satisfaction. Covariances for these two are 0.120
and 0.233 respectively at 293 degree of freedom.
Therefore, we accept the alternate hypothesis which states that there would be positive
significant relationship between organizational climate and job satisfaction and reject the null
hypothesis that state there would be no positive significant relationship between
organizational climate and job satisfaction.

100

Objective 2: To identify factors that determines job satisfaction of academics and their
consequential effects on academic excellence.
Research Question 2: What are the factors that determine job satisfaction of academics and
their impact on academic excellence?
Hypothesis 2: Factors like clear lines of communication, realistic salary package and
promotional opportunities would not significantly contribute to job satisfaction.

Table 4.24: Determinants of Job Satisfaction: Regression Estimate

(Dependent Variable: Job Satisfaction)
Variables
B-Coefficients
t-values
COMMUNICATION
0.253*
13.122
SALARY PACK
0.172*
10.401
PROMOOPP
0.266*
14.015
(Constant)
0.994
15.621

Sig
0.000
0.000
0.000

R2
0.825
2
Adjusted R
0.823
F
453.524
Std Error of the estimate
0.20318
Sig of F
0.000
* Significant at 1% lever or beta
Dependent Variable: JOBSATIS.
Source: Researchers Field Survey Result (2009)
The F statistic which tests the overall significance of the model has the value of 453.524 with
(3,289) degrees of freedom. The significance of F is 0.000 and as such the null hypothesis
can be rejected at 1% level. That is, job satisfaction is influenced by those variables i.e. clear
lines of communication, realistic salary package and promotional opportunities and the f
value standing at 453.524.
The corresponding t- statistic for each of these factors include; 13.122 (for clear lines of
communication), 10.401 (for realistic salary package) and 14.015 (for promotional
opportunities), which has a significant level of 0.000. Thus, the finding supported the fact
that factors like clear lines of communication, realistic salary package and promotional
opportunities contribute to job satisfaction.
101

The R-squared (R2) for the regression is 0.825 and the R-square adjusted for degrees of
freedom

for the regression is 0.823. The root mean square error is .20318. It should be

noted that the root mean square error is the square root of the mean square error reported for
the residual (in the ANOVA table).
The statistics presented in Table 4.24 above under R square is called the coefficient of
determination and referred to as R2. In this study, 82.5% of the variability in job satisfaction
can be explained by factors like clear lines of communication, realistic salary package and
promotional opportunities. The remaining 17.5% of variability is due to other unexplained
factors. Thus, we reject the null hypothesis and accept the alternate hypothesis that factors
like clear lines of communication, realistic salary package and promotional opportunities
would significantly contribute to job satisfaction (82.5%).

Table 4.25: Descriptive Statistics of Job Satisfaction, Clear Lines of Communication, Salary
Pack and Promotional Opportunity

JOBSATIS
COMMUNICATN
SALARYPACK
PROMOOPP

Mean
3.1094
3.6503
2.7651
2.6964

Std.
Deviation
.48292
.78651
.76989
.82083

N
293
293
293
293

Source: Researchers Field Survey Result (2009)

The mean values of job satisfaction, communication, salary package and promotional
opportunities are 3.1094, 3.6503, 2.7651 and 2.6964. Since five (5) points Likert Scale is
used and all the mean values are more than 2.5, it implies that the respondents agree that job
satisfaction is influenced by factors

like clear lines of communication, realistic salary

package and promotion opportunities.

Objective 3: To determine whether faculty leaving a university is based on not being
satisfied with the workload, feedback about performance and support from
superior.
Research Question 3: Do faculty leave a university based on dissatisfaction with the
workload, feedback process and support from superior and which adversely affect
University functioning?
102

Hypothesis 3: Faculty leaving a University based on dissatisfaction cannot be significantly

described by work load, feedback about performance and support from superiors.
Table 4.26: Determinants of Faculty Leaving a University Based on Their

Dissatisfaction. Regression Estimate (Dependent Variable: Job Satisfaction).

Variables
B-Coefficients
t-values
Sig
SUPERVSUP
0.257*
17.059
0.000
WORKLOAD
0.179*
10.106
0.000
FEEDBACK
0.218*
12.884
0.000
(Constant)
1.098
14.682
R2
Adjusted R2
F
Std Error of the estimate
Sig of F

0.798
0.796
378.886
0.21826
0.000

*Significant at 1% level or beta

Predictors: (Constant), FEEDBACK, WORKLOAD, SUPERVSUP
Dependent Variable: JOBSATIS

Source: Researchers Field Survey Result (2009)

The F statistic tests the overall significance of the model. The F value of 378.886 with
(3,288) degrees of freedom is significant at 0.000, meaning a number smaller than 0.0005
(i.e. <.05). Since it is less than 0.05, it means it is significant. Thus, job dissatisfaction can be
significantly influenced by work overload, lack of feedback about performance and lack of
support from superiors that could result in academics exit from the university at sum of
squares of 54.146, degree of significance of 3,288.
The corresponding t- statistic for each of these factors include 17.059 for lack of support
from superiors, 10.106 for work overload and 12.884 for lack of feedback about
performance, all of which have a significance of 0.000. Therefore, the result supported the
alternate hypothesis that job dissatisfaction can be significantly explained by work overload,
lack of feedback about performance and lack of support from superiors that tend to induce
the exit of academics from the university.
The statistics represents in Table 4.26 above under R square is coefficient of determination
and referred to as R2. Here, 79.8% of the variability in job satisfaction can be explained by
the factors like work load, feedback about performance and support from superiors. The
remaining 20.2% of variability is due to other unexplained factors. Thus, this supports the
rejection of the null hypothesis but support the acceptance of alternate hypothesis, that
103

Faculty leaving a University based on dissatisfaction can be significantly described by work

load, feedback about performance and support from superiors.
Objective 4: To identify organizational climate variables that can cause job satisfaction and
job dissatisfaction of academics.
Research Question 4: Does organizational climate include boredom and frustration,
personnel policies, working conditions and participation in decision
making?
Hypothesis 4: Organizational climate consists of participation in decision making, boredom
and frustration, personnel policies and working conditions which would not significantly
encourage job satisfaction among academic staff in private University.

Table 4.27: Descriptive Statistics of Organisational Climate, Boredom, Personnel Policy and
Decision Making
ORGANCLIMATE
BOREDOM
PERSPOLICY
WORKCOND
DECISIONMAKE

Mean
3.0507
2.7321
3.2510
3.0667
3.0958

Std. Deviation
.37135
.84545
.78098
.81984
.56595

N
293
293
293
293
293

Source: Researchers Field Survey Result (2009)

The mean values of organizational climate, boredom and frustration, personnel policy,
working condition and decision making are as shown in Table 4.27 as 3.0507, 2.7321,
3.2510, 3.0667 and 3.0958 respectively. Since five (5) point Likert Scale was used and all the
mean values each are more than 2.5 (half of 5), it means that the respondents strongly agree
that organizational climate include boredom and frustration, personnel policies, working
conditions and participation in decision making.

104

Table 4.28: The Correlation Matrix of All Measures

Correlations
1
2
3
4
5
1.mgtl
1
2.deci
-.114
1
3.chal
.017 .188**
1
4.bore
-.055
-.016 .213**
1
5.fring
-.147*
.383** -.052
-.007
1
6.pers
-.255**
.425** -.079 -.115*
.481**
7.work
-.304**
.427** -.024 -.218**
.469**
**
**
**
8.carer
-.348
.331
-.104
-.101
.336
*
*
9.adm
.055
.142
.068 -.132
-.070
**
**
**
**
10.sup
-.179
.452
-.003 -.211
.440
**
**
**
**
11.wlo
-.223
.314
-.006 -.190
.364
**
**
**
12.fba
-.273
.271
-.023 -.240
.228**
**
**
**
13.co
-.194
.334
-.027 -.198
.376**
**
**
14.sal
-.066 .392
.215
-.003
.230**
**
**
15.pro
-.314
.463
-.064
-.103
.408**
**
16.age
-.185
-.017 -.087
.062
-.004
17.pre
-.257**
.125* -.019
-.104
.040
18.gen
-.212**
.322** -.034 -.218**
.152**
19.ran
.247** -.316**
.070 .225** -.180**
*. Correlation is significant at the 0.05 level (2-tailed).
**. Correlation is significant at the 0.01 level (2-tailed).

10

11

12

13

14

15

16

17

18

1
.763**
**
.498
.003
**
.514
**
.575
.549**
.535**
.295**
.640**
.098
.051
.336**
-.370**

1
**
.636
.114
**
.531
**
.622
.667**
.672**
.281**
.658**
*
.148
.059
.338**
-.372**

1
.097
**
.517
**
.426
.510**
.616**
.197**
.614**
*
.133
**
.157
.316**
-.338**

1
.101
.022
.151**
.124*
.174**
.169**
.055
.020
.027
.002

1
**
.523
.397**
.499**
.321**
.512**
*
.128
.091
.418**
-.412**

1
.686**
.504**
.148*
.533**
.103
.095
.290**
-.298**

1
.627**
.173**
.612**
**
.180
.031
.285**
-.356**

1
.295**
.609**
*
.132
.080
.294**
-.334**

1
.377**
*
-.129
.008
.160**
-.169**

1
**
.219
.109
.422**
-.485**

1
.181**
.416**
-.554**

1
.304**
-.335**

1
-.856**

Source: Researchers Field Survey Result (2009)

105

19

A correlation analysis was conducted on all variables in order to check for multicollinearity
and to find the level of relationship between variables multicollinearity is shown when intercorrelation between explanatory variables exceed 0.8. Our interpretation of the relationships
between the variables will follow Roundtree (1987) guidelines. Roundtree classification of
correlation co-efficient (r) is as follows:
0.00 to 0.02 weak and low
0.02 to 0.04 moderate
0.04 to 0.07 strong and high
0.07 to 0.09 very strong and very high
Organizational climate and job satisfaction variables were subjected to correlational analysis
to determine relationships that exist if any among the variables (see table 4.28). Academics
believe that (a) challenging job is positively related with rank in the university (r = 0.90); (b)
personal policy is positively related to age (r=0.098); (c) workload is positively related to
years of experience in the current university (r=0.095) and (d) line of communication is
positively related to years of experience in the current university (r=0.080).

This shows that job satisfaction variables: personnel policy, work condition and challenging
job are positively related to organizational climate variables: line of communication,
supervisor support etc. This means that job satisfaction is positively related to organizational
climate. The degree of the relationships was determined with the hypotheses testing.

106

Table 4.29 Organizational Climate Variables: Regression Estimate.

(Dependent Variable: Organizational Climate).
Variables
B-Coefficients
t-values
BOREDOM
0.152*
15.001
PERS POLICY
0.191*
11.963
WORKCOND
0.191*
12.746
DECISIONMAKE
0.173*
10.276
(Constant)
0.893
15.384
R2
Adjusted R2
F
Std Error of the estimate
Sig of F

Sig
0.000
0.000
0.000
0.000

0.857
0.855
430.768
0.14150
0.000

*Significant at 1% level or beta

Predictors: (Constant), DECISIONMAKE, BOREDOM, WORKCOND, PERSPOLICY
Dependent Variable: ORGANCLIMATE

Source: Researchers Field Survey Result (2009)

The F-value is the Mean Square Regression (8.625) divided by the Mean Square Residual
(0.020) yielding F=430.768. This tests the overall significance of the model with (4, 288)
degrees of freedom and significant at 0.000. These values are used to answer the question.
Does organizational climate include boredom and frustration, personnel policies, working
condition and participation in decision making? As such, it is found that the variables listed
above can be said to reliably make up organizational climate.
The results of the estimated coefficients indicate that the dependent variable is organizational
climate, followed by the four estimated coefficients. These include .152, .191, .191 and .173.
The corresponding t- statistic for each of these factors include 15.001 for boredom and
frustration, 11.963 for personnel policy, 12.746 for working condition and 10.276 for
participation in decision making, all of which have a significance level of 0.000.This means
that all the explanatory variables are statistically significant at 1% level. Therefore, the
finding supported the fact that organizational climate include boredom and frustration,
personnel policies, working conditions and participation in decision making.
The coefficient of determination in Table 4.29 above is the coefficient of determination and
referred to as R2. In this analysis, 85.7% of the variability in organizational climate can be
explained by boredom and frustration, personnel policies, working conditions and
participation in decision making. The remaining 14.30% of variability is due to other
107

unexplained factors. This supports the further retention of the alternate hypothesis and the
rejection of the null hypothesis.
Objective 5: To determine whether there is a difference in the way senior academics and
junior academics perceive the existing organizational climate.
Research Question 5: Would there be any difference in the way senior academics and junior
academics perceive organizational climate that could negatively impact on them?
Hypothesis 5: There would be no positive difference in the way senior academics and junior
academics perceive organizational climate.
For Hypothesis 5 on whether there would be no difference in the way senior academics and
junior academics perceive their organizational climate, paired-samples t-test was used to
carry out the test on this hypothesis. This was done for each school - that is the responses for
junior and senior academics in each of the five schools were tested to see their perceptions on
how they see their organizational climate using the eight variables on organizational climate,
which are; Management and Leadership style, Participation in decision making, Challenging
job, Boredom and frustration, Fringe benefits, Personnel policies, Working conditions and
Career ladder. Thereafter, the overall perceptions of the academics in each of these five
schools were correlated to view their responses on their organizational climate.
For University D, Table 4.30 below describes the responses of the junior and senior
academics on the eight organizational climate variables.
Table 4.30: Paired Samples Test of Perception of University D Staff (Junior and Senior) on
Organisational Climate
Paired Differences

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

mgtboj - mgtbos
decboj - decbos
challboj - challbos
boreboj - borebos
fringboj - fringbos
perspboj - persbos
wkconboj - wkconbos
careerboj - csreerbos

Mean
Lower
6.80000
-1.10000
3.20000
-1.10000
-1.03333
1.40000
7.20000
-4.60000

Std.
Deviation
Upper
6.01378
6.05350
4.88064
4.50555
5.39146
7.34190
8.00172
8.51611

Std. Error
Mean
Lower
1.09796
1.10521
.89108
.82260
.98434
1.34044
1.46091
1.55482

95% Confidence Interval of the

Difference
Upper
Lower
Upper
4.55442
9.04558
6.193
-3.36041
1.16041
-.995
1.37754
5.02246
3.591
-2.78240
.58240
-1.337
-3.04654
.97987
-1.050
-1.34151
4.14151
1.044
4.21211
10.18789
4.928
-7.77997
-1.42003
-2.959

T
Mean
Upper
6.193
-.995
3.591
-1.337
-1.050
1.044
4.928
-2.959

Df
Std.
Dev.
Lower
29
29
29
29
29
29
29
29

Sig. (2tailed)
Std. Error
Mean

Upper
.000
.328
.001
.192
.302
.305
.000
.006

Source: Researchers Field Survey Result (2009)

In Table 4.30 above, the final column labeled Sig. (2-tailed) is our probability value. If this
value is less than 0.05 (e.g. .04, .02, .01, .001), then we can conclude that there is a
significant difference between our two scores. From our analysis above, in comparing the
responses of the junior and senior academics in University D on the first variable of
Management and leadership style, the probability value is .000. This has actually been
108

rounded up to three decimal places it means that the actual probability value was less than
.005. This value is substantially smaller than our specified alpha value of .05. Therefore, we
can conclude that there is a significant difference in the way junior and senior academics in
University D perceive their organizational climate. In other words using the construct under
this variable of whether management and leadership style in the University does not support
lecturing profession, whether management and leadership style is not sensitive and
supportive of lecturers work schedule, whether management styles

does not allow for

academic input in the decision making process, whether management styles would not
enhance junior academics career path and growth, whether senior academics would not
provide feedback on employees evaluation and performance and whether they would not be
generally satisfied with the leadership style in the organization or whether they would not
like their heads of department to change their leadership style are all significant to both the
junior and senior academics. Likewise for the constructs on challenging jobs, there is a
significant difference in the way junior and senior academics in this school view them. At
0.01, there is a significant difference in the way junior and senior academics believe that the
University set high standard of performance, see whether their jobs are challenging, view
delegated responsibilities as challenging, interesting or allow them to overcome limitation in
their experience. Again, at 0.000 for working condition, there is a significant difference in the
way junior and senior respond to the propositions that the department provides sufficient
materials for use, and supplies are always available when needed; that senior colleagues
create a challenging environment, that they are facilitated to overcome limitations in their
experience, that the University provides the equipment and resources necessary for them to
execute their responsibilities, and that the work place is a noise free and safe environment.

109

Table 4.31: Descriptive Paired Sample Statistics of University D Staff (Junior and Senior)
Perception of Organisational Climate.

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

Mgtboj
Mgtbos
Decboj
Decbos
Challboj
Challbos
Boreboj
Borebos
Fringboj
Fringbos
Perspboj
Persbos
Wkconboj
Wkconbos
Careerboj
csreerbos

Mean
23.1333
16.3333
21.4000
22.5000
19.4333
16.2333
6.2667
7.3667
10.8667
11.9000
14.4333
13.0333
24.5333
17.3333
14.1000
18.7000

N
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30
30

Std.
Deviation
2.37419
5.58528
2.93140
4.97407
3.20219
3.97131
2.46259
3.13471
3.62685
3.33580
4.60647
4.35877
3.80320
8.39677
4.30196
5.01824

Std. Error
Mean
.43347
1.01973
.53520
.90814
.58464
.72506
.44961
.57232
.66217
.60903
.84102
.79580
.69437
1.53303
.78543
.91620

Source: Researchers Field Survey Result (2009)

All the other variables (e.g. participation in decision making, boredom and frustration, fringe
benefit, personnel policies and career ladder are not significant with the organizational
climate.
In comparing the mean values that ranged from 6.2667 to 24.5333, we can also conclude that
there was a significant decrease in the management and leadership, challenging job,
personnel policies and working condition test scores between the junior and senior academics
while there was a significant increase in the participation in decision making, boredom and
frustration, fringe benefit and career ladder test score of junior and senior academics in
University D, (See table 4.31 above).
Thus, the result of the paired sampled t-test conducted to determine if there is a difference
in the way senior academics and junior academics perceived the existing organizational
climate (in University D), could be said to be statistically significant and presented as
between

junior

academics

(Mean=23.1333,

SD=2.37419)

and

senior

academics

(Mean=16.3333, SD=5.58528), t(29)=6.193 for management and leadership style;

Mean=19.4333, SD=3.20219 for challenging job junior academics (challboj) and
Mean=16.2333, SD=3.97131 for senior academics (challbos), t(29)=3.591; for personnel
policies junior academics (persboj), Mean=14.4333, SD=4.60647, for senior academic
(persbos), Mean=13.0333, SD=4.35877, t(29)=1.044 while for working condition junior
110

academics (wkconboj), Mean=24.5333, SD=3.80320, for senior academic (wkconbos),

Mean=17.3333, SD=8.39677, t(29)=4.928.
However, the other variables (i.e. participation in decision making, boredom and frustration,
fringe benefits and career ladder have no significant differences, hence their t-value is a
minus.

For University C, Table 4.32 below describes the responses of the junior and senior
academics on the eight organizational climate variables.
In comparing the responses of the junior and senior academics in University C, none of the
probability values (the value on the final column labeled Sig. (2-tailed) is less than .005.
These values are higher than our specified alpha value of .05. Therefore, we can conclude
that there is no significant difference in the way junior and senior academics in University C
experience their organizational climate.
Table 4.32: Paired Samples Test of University C Staff (Junior and Senior) Perception on
Organisational Climate
Paired Differences
T

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

MGTbj - MGTbs
DECbj - DECbs
CHALbj - CHALLbs
BOREbj BOREbs
FRINGbj FRINGbs
PERSONbj PERSPbs
WKCONbj WKCONbs
CAREEbj CAREERbs

Mean
Lower
1.06897
1.65517
1.51724
.24138
1.86207
1.17241
-.72414
1.06897

Std.
Deviation
Upper
5.35144
5.27985
5.11734
2.74714
6.22050
6.44797
8.08834
5.14039

Std. Error
Mean
Lower
.99374
.98044
.95027
.51013
1.15512
1.19736
1.50197
.95455

95% Confidence Interval of the

Difference
Upper
-.96661
-.35318
-.42929
-.80358
-.50408
-1.28026
-3.80078
-.88634

Lower
3.10455
3.66352
3.46377
1.28634
4.22822
3.62509
2.35250
3.02427

Upper
1.076
1.688
1.597
.473
1.612
.979
-.482
1.120

Mean
Upper
28
28
28
28
28
28
28
28

Sig. (2tailed)
Std.
Std.
Error
Dev.
Mean
Upper
.291
.102
.122
.640
.118
.336
.633
.272
Df

Source: Researchers Field Survey Result (2009).

However, in comparing the mean values, we can conclude that there was a significant
decrease in all of the organizational climate variables test scores between the junior and
senior academics in University C.

111

Table 4.33: Descriptive Paired Samples Statistics of University C Staff (Junior and Senior)
Perception on Organisational Climate

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

MGTbj
MGTbs
DECbj
DECbs
CHALbj
CHALLbs
BOREbj
BOREbs
FRINGbj
FRINGbs
PERSONbj
PERSPbs
WKCONbj
WKCONbs
CAREEbj
CAREERbs

Mean
21.9655
20.8966
21.9310
20.2759
20.2069
18.6897
6.9655
6.7241
14.5862
12.7241
16.7241
15.5517
24.9655
25.6897
17.3793
16.3103

N
29
29
29
29
29
29
29
29
29
29
29
29
29
29
29
29

Std.
Deviation
3.86821
3.45734
4.22519
3.71192
3.34215
3.48572
2.12943
1.75044
3.66954
4.34163
4.53476
4.02302
5.71016
5.25835
3.01678
3.12939

Std. Error
Mean
.71831
.64201
.78460
.68929
.62062
.64728
.39543
.32505
.68142
.80622
.84208
.74706
1.06035
.97645
.56020
.58111

Source: Researchers Field Survey Result (2009)

Thus the results of the paired samples t-test conducted to determine if there is a difference
in the way senior and junior academics perceive the existing organizational climate (in
University C), are presented as follows:
Mean=21.9655, SD=3.86821 for management and leadership style University C junior
academic (mgtbj) and Mean=20.8966, SD=3.45734 for senior academics (mgtbs), t (28)
=1.076. For participation in decision making junior academics (Decbj), Mean=21.9310,
SD=4.22519 while for senior academics (Decbs), Mean=20.2759, SD=3.71192, t (289)
=1.688. For the rest of the variables, the mean, standard deviation and t-value for each of the
variables are as shown in both Tables 4.32 and 4.33 above.
Note also that none of the t-values has negative sign in the figure. For University A, Table
4.34 below describes the responses of the junior and senior academics on the organizational
climate variables.

112

Table 4.34: Paired Samples Test of University A Staff (Junior and Senior) Perception on
Organisational Climate
Paired Differences
t

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

mgtbes - mgtbej
decbes - decbej
challbes - challbej
borebes - borebej
fringbes - frinfbej
persbes - persbej
wkconbes - wkcondbej
careerbes - careerbej

Mean
Lower
-1.09091
-.72727
-1.27273
2.00000
3.00000
.63636
.00000
-9.81818

Std.
Deviation
Upper
4.92858
5.27429
3.49545
2.36643
6.35610
4.00681
3.06594
49.99964

Std. Error
Mean
Lower
1.48602
1.59026
1.05392
.71351
1.91644
1.20810
.92442
15.07546

95% Confidence Interval

of the Difference
Upper
Lower
-4.40197
2.22016
-4.27059
2.81605
-3.62100
1.07555
.41021
3.58979
-1.27009
7.27009
-2.05545
3.32818
-2.05973
2.05973
-43.40839
23.77203

Mean
Upper
-.734
-.457
-1.208
2.803
1.565
.527
.000
-.651

df
Std.
Dev.
Lower
10
10
10
10
10
10
10
10

Sig. (2tailed)
Std. Error
Mean
Upper
.480
.657
.255
.019
.149
.610
1.000
.530

Source: Researchers Field Survey Result (2009)

Table 4.34 above represents the responses of junior and senior academics in University A.
Again, none of the probability values i.e. the values on the final column labeled Sig.(2-tailed)
is less than .005 except the value for working condition that is .047, which is less than our
specified alpha value of .05. Therefore, we can conclude that there is no significant
difference in the way junior and senior academics in University A experience their
organizational climate except in the area of working condition, which is 0.47 less than our
specified alpha value of .05.
Moreover, in comparing the mean values, we can conclude that there was a significant
increase in half of the organizational climate variable test scores between junior and senior
academics in University A, a significant decrease in three variables, (i.e. boredom and
frustration, fringe benefit and personnel policy) while there is no difference in the mean
values of the junior and senior academics in their working condition variables.
The results of the paired-samples t-test carried out to determine if there is a difference in the
way senior and junior academics perceive the existing organizational climate (for University
A), are presented thus; M=21.5455, SD=3.29738 for management and leadership style
(mgtbes) and M=22.6364, SD=3.41388 (mgtbj), t(10)=-.734. For participation in decision
making for senior academics, M=21.4545, SD=4.56867 (decbes), and M=22.1818,
SD=3.02715 for junior academics (decbej), t (10) =-.457, P>.0005. For challenging job,
boredom and frustration, fringe benefit, personnel policy, working condition and career
ladder, the mean, standard deviation, t values and the p values are as shown in Table 4.34
above.

113

Table 4.35: Descriptive Paired Samples Statistics of University A Staff (Junior and Senior)
Perception on Organisational Climate

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

mgtbes
mgtbej
decbes
decbej
challbes
challbej
borebes
borebej
fringbes
frinfbej
persbes
persbej
wkconbes
wkcondbej
careerbes
careerbej

Mean
21.5455
22.6364
21.4545
22.1818
19.4545
20.7273
7.5455
5.5455
13.1818
10.1818
14.1818
13.5455
26.0909
26.0909
19.0909
28.9091

N
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11
11

Std.
Std. Error
Deviation
Mean
3.29738
.99420
3.41388
1.02932
4.56867
1.37751
3.02715
.91272
3.04512
.91814
2.00454
.60439
1.03573
.31228
1.80907
.54545
4.66515
1.40660
3.06001
.92263
2.52262
.76060
2.80584
.84599
2.62505
.79148
2.21154
.66680
3.98634
1.20193
49.85871
15.03297

Source: Researchers Field Survey Result (2009)

For University B, table 4.36 below shows the responses of the junior and senior academics
on the organizational climate variables. From the analysis in Table 4.36 below, the response
of the junior and senior academics in University B shows that only one of the probability
values is less than .005 and the variable is the management and leadership style.
Table 4.36: Paired Samples Test of University B Staff (Junior and Senior) Perception on
Organisational Climate
Paired Differences

Mean

Std.
Deviation

Std. Error
Mean

95% Confidence
Interval of the
Difference

Df

Sig.
(2-tailed)

Mean

Std.
Deviation

Std. Error
Mean

Lower

Upper

Lower

Upper

Lower

Upper

Lower

Upper

Pair 1

mgtcraj - mgtcras

3.33333

3.57601

1.03231

1.06124

5.60542

3.229

11

.008

Pair 2

deccraj - deccras

.75000

4.65393

1.34347

-2.20697

3.70697

.558

11

.588

Pair 3

challcraj - challcras

1.91667

3.08835

.89153

-.04557

3.87891

2.150

11

.055

Pair 4

borecraj - borecras

.00000

3.04512

.87905

-1.93477

1.93477

.000

11

1.000

Pair 5

fringcraj - fringcras

1.08333

4.73782

1.36769

-1.92694

4.09360

.792

11

.445

Pair 6

perscraj - perspcras

.16667

5.76562

1.66439

-3.49664

3.82997

.100

11

.922

Pair 7

wkconcraj - wkconcras

3.25000

5.02946

1.45188

.05443

6.44557

2.238

11

.047

Pair 8

careercraj - careercras

2.41667

5.07146

1.46400

-.80558

5.63892

1.651

11

.127

Source: Researchers Field Survey Result (2009)

114

Since the other values are higher than our specified alpha value of .05, we can then conclude
that there is no significant difference in the way junior and senior academics in Crawford
University experience their organizational climate except in the area of management and
leadership style in which the probability value is less than .05 which implies significant
difference in the way they see the management and leadership style in this University.
In comparing the mean values, Table 4.37 below presents the values for the mean and
standard deviation.
Table 4.37: Descriptive Paired Samples Statistics of University B Staff (Junior and Senior)
Perception on Organisational Climate
Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

Mgtcraj
Mgtcras
Deccraj
Deccras
Challcraj
Challcras
Borecraj
Borecras
Fringcraj
Fringcras
Perscraj
Perspcras
wkconcraj
wkconcras
careercraj
careercras

Mean
20.5000
17.1667
22.3333
21.5833
20.5000
18.5833
7.8333
7.8333
11.7500
10.6667
16.2500
16.0833
27.9167
24.6667
18.0833
15.6667

N
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12

Std.
Std. Error
Deviation
Mean
3.65563
1.05529
3.35297
.96792
3.20038
.92387
4.03301
1.16423
1.73205
.50000
2.15146
.62107
1.26730
.36584
2.16725
.62563
3.07852
.88869
2.14617
.61955
4.35107
1.25605
3.57919
1.03322
4.52183
1.30534
2.57023
.74196
3.44986
.99589
2.49848
.72125

Source: Researchers Field Survey Result (2009)

We can conclude from the result that there was a significant decrease in all the organizational
climate variables test scores between the junior and senior academics in University B. We
should also note that one of the variables (i.e. boredom and frustration) neither increase nor
decrease in the mean values between the two categories of academics (i.e. both the junior and
senior academics have the same mean values of 7.8333).
The result of the paired-sampled t-test conducted to determine if there is a difference in the
way senior and junior academics perceive the existing organizational climate in University B
can be presented thus; M=20.5000, SD=3.65563 for management and leadership style
University B Junior Academics (mgtcraj) and M=17.1667, SD=3.35297 (mgtcras),
t(12)=3.229, P>.0005; for participation in decision making - junior academics (deccraj),
M=22.3333, SD=3.20038, Senior academics (deccras), M=21.5833, SD=4.03301, t (12)
115

=.558, P>.0005; for challenging job, fringe benefit, personnel policies, working condition
and career ladder, the mean and standard deviation, including the t-values and the p values
are as shown in Table 4.43 above. It should also be noted that the mean values for junior and
senior academics for boredom and frustration variable are the same. This means that they
perceive the constructs under this variable the same way.
For University E, Table 4.38 presents the responses of the junior and senior academics on the
way they perceive their organizational climate variables.

Table 4.38: Paired Samples Test of University E Staff (Junior and Senior) Perception on
Organisational Climate
Paired Differences
Std.
95% Confidence
Std.
Error
Interval of the
Deviation
Mean
Difference
Upper
Lower
Upper
Lower
5.26702
1.03295
-1.43509
2.81970

Df

Sig.
(2-tailed)

Mean
Upper
.670

Std.
Deviation
Lower
25

Std. Error
Mean
Upper
.509

Pair 1

mgtcuj mgtcus

Mean
Lower
.69231

Pair 2

deccuj deccus

.30769

5.68344

1.11462

-1.98790

2.60329

.276

25

.785

Pair 3

challcuj challcus

.92308

4.11750

.80751

-.74002

2.58617

1.143

25

.264

Pair 4

borecuj borecus

.07692

2.36513

.46384

-.87837

1.03222

.166

25

.870

Pair 5

fringcuj fringecus

.53846

5.78433

1.13440

-1.79788

2.87480

.475

25

.639

Pair 6

perscuj perscus

1.69231

5.15961

1.01188

-.39170

3.77632

1.672

25

.107

Pair 7

wkconcuj wkconcus

2.11538

7.08422

1.38933

-.74599

4.97676

1.523

25

.140

Pair 8

careercuj careercus

-.07692

4.99538

.97968

-2.09460

1.94076

-.079

25

.938

Source: Researchers Field Survey Result (2009)

From the responses as shown in the table above, none of the values on the final column
labeled Sig. (2-tailed) is less than .005. Obviously, these values are higher than the specified
alpha value of .05. Thus, we can rightly conclude that there is no significant difference in the
way junior and senior academics of University E experience their organizational climate.
Worthy of note again on the table is the fact that none of the t-values has negative sign in the
figure except for the last variable career ladder, i.e. -0.79.

In comparing the mean values, we can conclude that there was a significant decrease in all
the organizational climate variables test score between the junior and senior academics in
University E except for the career ladder variable that has a slight increase between the
means for the junior and senior academics, (i.e. careercuj=15.4615 and careercus=15.5385).

116

Table 4.39: Descriptive Paired Samples Statistics of University E Staff (Junior and Senior)
Perception on Organisational Climate

Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

mgtcuj
mgtcus
deccuj
deccus
challcuj
challcus
borecuj
borecus
fringcuj
fringecus
perscuj
perscus
wkconcuj
wkconcus
careercuj
careercus

Mean
20.3462
19.6538
21.8462
21.5385
21.9615
21.0385
7.2308
7.1538
12.3846
11.8462
16.7308
15.0385
25.8462
23.7308
15.4615
15.5385

N
26
26
26
26
26
26
26
26
26
26
26
26
26
26
26
26

Std.
Std. Error
Deviation
Mean
3.56586
.69932
4.54262
.89088
3.27038
.64137
4.25423
.83432
3.16835
.62137
2.47355
.48510
1.30561
.25605
1.93271
.37904
3.85826
.75667
4.44245
.87124
3.43578
.67381
3.75745
.73690
3.51787
.68991
5.26542
1.03263
4.46525
.87571
3.62470
.71086

Source: Researchers Field Survey Result (2009)

Thus, the results of the paired-samples t-test conducted to determine if there is a difference in
the way senior and junior academics perceive the existing organizational climate (for
University E) are presented as follows: M=20.3462, SD=3.56586 for management and
leadership style University E junior academics (mgtcuj), and M=19.6538, SD=4.54262
(mgtcus), t(26)=.670, P>.005; for challenging job junior academics (challcuj), M=21.9615,
SD=3.16835, Senior academics (challcus), M=21.0385, SD=2.47355, t(25)=1.143; for
working condition junior academics (wkconcuj), M=25.8462, SD=3.51787 and senior
academics (wkconcus), M=23.7308, SD=5.26542, t (25) =1.523. In the same manner, the
mean values, standard deviation, t-values and the p-values for the other variables are as
shown in Table 4.45 above with their significant decreasing except for the last variable which
is career ladder that has a slight significant increase, (i.e. 15.4615 mean values for junior and
15.5385 mean value for senior academics).
In addition, the overall analysis was carried out to compare the responses of the junior and
senior academics from each of the five Universities sampled and based on their
organizational climate variables. The results are as shown in Table 4.40 below.

117

Table 4.40: Paired Samples Test of All University Sampled on Organisational Climate
Paired Differences
Std.
95% Confidence
Std.
Error
Interval of the
Deviation
Mean
Difference
Upper
Lower
Upper
Lower
6.93121
.71873 -2.80381
.05112

df

Sig.
(2-tailed)

Mean
Upper
-1.915

Std.
Deviation
Lower
92

Std. Error
Mean
Upper
.059

Pair 1

mgtTs - mgtTj

Mean
Lower
-1.37634

Pair 2

decTs - decTj

1.22581

7.89762

.81894

-.40069

2.85230

1.497

92

.138

Pair 3

challTs - challTj

1.08602

6.08036

.63050

-.16621

2.33826

1.722

92

.088

Pair 4

boreTs - boreTj

-1.24731

4.70812

.48821

-2.21694

-.27769

-2.555

92

.012

Pair 5

fringTs - fringTj

-5.33333

5.23229

.54256

-6.41091

-4.25576

-9.830

92

.000

Pair 6

persTs - persTj

-2.31183

5.68365

.58937

-3.48236

-1.14129

-3.923

92

.000

Pair 7

wkconTs - wkconTj

3.21505

10.82855

1.12287

.98494

5.44517

2.863

92

.005

Pair 8

careerTs - careerTj

-1.54839

18.26110

1.89359

-5.30922

2.21244

-.818

92

.416

Source: Researchers Field Survey Result (2009)

From Table 4.40 above, the responses of the junior and senior academics in each of the five
schools show three of the probability values to be less than or equal to .005. These variables
include; fringe benefits, personnel policy and working condition. The other variables
including management and leadership style, participation in decision making, challenging
job, boredom and frustration and career ladder have values higher than our specified alpha
value of .05. We can then say that there are significant differences in the way junior and
senior academics view their organizational climate in these five private universities about
their fringe benefits, the schools personnel policies and their working conditions.
Thus, the five variables confirm that there are no significant differences in the way the junior
and senior academics perceive their organizational climate in the five schools.

In comparing the mean values in each of these schools, Table 4.41 below shows the mean
and standard deviation. We can deduce from the table that there are more of significant
increases in the table than significant decrease. Only in three variables we have
participation in decision making, challenging job and working condition we have significant
decreases. All the other five variables have significant increases. Since the numbers of
significant increases are more than the number of significant decreases, then we can conclude
that there are differences in the way senior academics and junior academics experience their
organizational climate. The result of the paired-samples t-test conducted to determine if there
is a difference in the way senior and junior academics perceive the existing organizational
climate (for the five private Universities under study) are presented thus;
118

Table 4.41: Descriptive Paired Samples Statistics of All Universities Sampled on

Organisational Climate
Pair 1
Pair 2
Pair 3
Pair 4
Pair 5
Pair 6
Pair 7
Pair 8

mgtTs
mgtTj
decTs
decTj
challTs
challTj
boreTs
boreTj
fringTs
fringTj
persTs
persTj
wkconTs
wkconTj
careerTs
careerTj

Mean
18.8602
20.2366
21.6022
20.3763
18.8172
17.7312
7.4194
8.6667
8.6667
14.0000
12.2366
14.5484
22.5699
19.3548
17.3333
18.8817

N
93
93
93
93
93
93
93
93
93
93
93
93
93
93
93
93

Std. Deviation
5.02730
4.73515
4.49188
6.54568
3.60237
4.40883
2.07114
4.26649
4.26649
6.22233
4.03085
4.12710
6.97105
7.76229
4.05756
17.54426

Std. Error
Mean
.52131
.49101
.46579
.67876
.37355
.45717
.21477
.44241
.44241
.64523
.41798
.42796
.72286
.80491
.42075
1.81926

Source: Researchers Field Survey Result (2009)

M=18.8602, SD=5.02730 for management and leadership style total for senior (mgtTs), and
M=20.2366, SD=4.73515 (mgtTj), t (92) =-1.915, P>.005; for participation in decision
making total for senior (decTs), M=21.6022, SD=4.49188, and M=20.3763, SD=6.54568
(decTj), t (92) =1.497. For boredom and frustration total for senior (boreTs), M=7.4194,
SD=2.07114, and M=8.6667, SD=4.26649, t(92)=-2.555. The mean, standard deviation, tvalue and p-value for every other variable are as shown in Table 4.41 above.

119

Table 4.42: Mean Scores and Standard Deviations of Measures According to the
Selected Private Universities
UNIV A
Mean

UNIV B
Std. Dev.

Mean

UNIV C

Std. Dev.

Mean

Std. Dev.

UNIV D
Mean

Std. Dev.

UNIV E
Mean

Std. Dev.

mgtleader

3.2286

.39063

3.0337

.38774

2.9333

.45800

3.0790

.66684

3.2890

.47279

decision

2.9321

.32830

3.2024

.46514

3.1289

.59703

2.8021

.57188

3.3580

.51625

challenge

3.9950

.32813

3.8833

.42902

3.9957

.53309

4.0000

.70810

4.1408

.64111

boredom

2.6125

.91629

3.1875

.95340

2.9571

.75538

2.7847

.74977

2.4368

.82759

fringe

1.8550

.58351

2.1417

.39773

2.5021

.75096

1.9500

.66380

2.3801

.71627

personpolicy

3.1400

.48822

2.9583

.97084

3.5836

.74720

2.8472

.83375

2.9121

.96047

workcond

3.2469

.45949

2.9740

.81091

3.5837

.61336

2.8658

.78966

3.2445

.68247

career

3.1600

.60798

3.4167

.66442

3.7721

.62680

3.0845

.90237

3.4333

.79558

admin

2.9625

.42573

2.8333

.37349

3.0628

.58112

2.9329

.65537

3.2098

.64460

supervi

2.8188

.47362

2.9167

.54006

3.1083

.72833

2.6181

.68430

3.0192

.94492

workload

3.4875

.57443

3.3333

.67028

3.5714

.78036

3.0938

.67511

3.3515

.83066

feedback

3.7000

.76906

3.2778

.84366

3.7476

.87997

3.1343

.86789

3.3295

1.11311

communi

3.2458

.65805

3.2847

.66208

3.8338

.68455

3.1759

.84099

3.7084

.60568

salarypack

3.1000

.67178

2.8611

.47055

3.0310

.67940

2.8333

.61794

3.2663

.85267

promop

2.2813

.78075

2.6771

.66952

2.8786

.66450

2.2604

.88357

2.5489

.88580

age

2.2250

.69752

2.9167

.88055

2.6286

.83703

2.5139

.82211

2.1379

.89146

presenexpe

2.7250

1.21924

3.0000

1.14208

3.5429

1.56673

3.2222

2.54106

3.3793

1.82516

genexper

6.7500

3.90759

10.7917

5.51661

8.0000

5.45070

8.6111

7.19263

8.3793

7.41971

rank

4.7750

1.54401

3.2083

1.69344

4.3714

1.61668

4.7639

1.68250

4.5172

2.01657

Valid N (listwise)

Source: Researchers Field Survey Result (2009)

The results on Table 4.42 show that none of the standard deviations was below 0.3. This
indicates that there is a great variability among the five selected private universities in
Southwest, Nigeria. The mean score in each measure varies greatly from one university to the
other.

4.5 Responses to the Open Ended Questions

Respondents were asked how they felt about the promotion of personal and professional
career development, their level of participation in decision making and their feelings about
work environment in their respective Universities. They could indicate in their own words
what they felt and their responses were categorized into themes. The number and percentage
of people that mentioned any particular theme is given in Table 4.43 below. They were
categorized according to the five schools surveyed. Each of the five schools has four tables
120

since there were four open ended questions, and so we have twenty tables. Note also that,
percentages are based on the total sample for each school and not only on those who
answered the questions.

UNIVERSITY E
Table 4.43. Responses to the open-ended Question1 about the respondents feeling of
whether the university is doing enough to promote personal career development (n=87).
Table 4.43: Responses to Open-ended Question One
Themes/Answers

Frequency

No (no further comment)

To a large extent, however they can still do more to meet up especially when one
considers what operate elsewhere
Yes (no further comment)
Yes, a lot could still be done in areas of staff development scheme
Not enough, Not really
Not at all
I dont have sufficient information because I am relatively new here
Yes, Lecturers are encouraged to research and publish
I think yes by the mandatory YATRAP for non-PhD staff of University
No answer
Not quite well. Preference should be given to junior academics for advancement
Total

16
12

Percentage
of Total
18.39
13.79

9
7
15
5
3
6
5
3
3
87

10.35
8.05
17.24
5.75
3.45
6.90
5.75
3.45
3.45
100

Source: Researchers Field Survey Result (2009)

There were considerably more negative issues raised regarding respondents feeling of their
university promoting personal career development (51;i.e.16+12+15+5+3) than positive ones
(36 i.e. 9+7+6+5+3+3). Those that answer yes do so because they know there are
programmes like YATRAP, training and workshops are available, and some have benefitted
from the research funds set aside for research and publications. Some others feel the school is
making effort but that a lot could still be done to improve on the state of the personal career
development and staff development scheme compared to what is obtainable elsewhere. Some
persons are new in the system and so they could not really comment on the state of personal
career development while others suggested preference should be given to junior academics
for advancement, hence why they are not doing quite well at present.

Table 4.44. Responses to the open-ended Question number 2 about what the respondents feel
concerning their work environment (n=87).
121

There were more negative issues (51) regarding work environment raised than positive issues
(36). Considering the results in the table above, respondents raised complaints about the
disenchantment and discriminatory tendencies operating in the work environment which they
suggested should be removed to sanitize the situation.
Table 4.44: Responses to Open-ended Question Two
Themes/ Answers

Frequency

Good/o.k./cute/classic
Conducive, supportive, satisfactory
The working condition (salary) should be looked into to improve workers
take home pay/ Needs improvement
Safe, friendly, conducive, cool/ I feel good
As a young University, more should be done to sanitize situation and
remove disenchantment and discriminatory tendencies
Conducive but tensed environment
Very unfriendly, but conducive for academics-absence of cultism, noise
prevalent in the public schools
No
Conducive, though at high cost/expensive
Not satisfactory/ Fair enough
Relatively fair but can be improved upon
Conducive to an extent
Delicate, contradictory, dangerous and intriguing
Tense. We live in fear of being fired anytime, too many rules, many
eavesdroppers and backbiters/backstabbers
No answer

21
7
17

Percentage
of Total
24.14
8.05
19.54

7
5

8.05
5.75

3
3

3.45
3.45

1
2
6
4
4
2
4

1.15
2.30
6.90
4.60
4.60
2.30
4.60

1
87

1.15
100

Source: Researchers Field Survey Result (2009)

They see the environment as being very unfriendly, though conducive for academics because
of the absence of cultism and noise prevalent in the public school, conducive but tensed,
conducive but at high cost and tensed in the sense that people live in fear of being fired
anytime, too many rules, many eavesdroppers and backstabbers. Some others describe the
environment as delicate, contradictory, dangerous and intriguing. They also suggested that
since the working condition is relatively fair, it should be improved upon and the working
condition (salary) be looked into to improve workers take home pay.
On the positive side, they describe the environment as good, o.k., cute, classic, conducive,
satisfactory, supportive, safe, cool and friendly.
However, only one respondent did not respond to this question.
Table 4.45. Responses to the open-ended Question 3 on how the respondents feel about
whether the University is doing enough to promote professional career development (n=87).
122

From Table 4.45 below, the highest frequency we have is for people that are of the opinion
that the University is not doing enough to promote professional career development (26.44%,
5%). However, large number of respondents agreed to the fact that the University is doing
enough (yes=14) to promote professional career development, some answered further by
telling us the various means through which they promote professional career development i.e.
through seminars, workshop, e.t.c.
Table 4.45: Responses to Open-Ended Question Three
Themes/ Answers

Frequency

No (No further comment)

To the best of its ability/Good effort, but there are areas and rooms for improvement
Conducive
Yes (no further comment)
Yes, through sponsorship of seminars, workshops e.t.c
Not really/ Not enough
Undecided/I cant say
No answer
They seem to be doing that in pretence

23
11
16
14
7
5
1
4
6
87

Percentage
of Total
26.44
12.64
18.39
16.09
8.05
5.75
1.15
4.60
6.90
100

Source: Researchers Field Survey Result (2009)

Others said they seem to be doing that in pretence (6.90%) while some others are of the
opinion that they are not doing enough (5.75%). Only one respondent declared that he cannot
say probably because he is new in the system.
Moreover, eleven respondents confirmed that they are doing it to the best of their ability but
that there are still areas for improvement.
Table 4.46. Responses to the open-ended Question 4 on whether the respondents are involved
in decision making (n-87).
Table 4.46: Responses to Open-Ended Question Four
Themes/ Answers
Yes (no further comment)
Yes, through various committees e.g. timetable committee
Yes, to some extent
No
Yes, at Departmental and College Board level
Not always, minimally, partially
Not really, our opinion rarely count
Yes, if related to my area
Not at all
Decision making is related to only principal officers
No answer

Frequency
3
4
6
11
18
14
9
3
2
14
3
87

Source: Researchers Field Survey Result (2009)

123

Percentage of Total
3.45
4.60
6.90
12.64
20.69
16.09
10.35
3.45
2.30
16.09
3.45
100

Table 4.46. above shows that there are more respondents that felt they are not involved in
decision making, while on the other side, a lot of them agree that they participated in decision
making only at departmental and college board level and if related to their areas. They feel
that decision making is autocratic as only the principal officers make decision, and where
they are present, their opinions rarely count. In most cases, they are just told about decision
later, but mostly not involved in decision making. Some of the respondents indicated that
they are only involved partially or minimally. They only participate to a certain extent which
can be through various committees or unit decisions. 3.45% respondents did not indicate any
answer here- i.e. no response from their end to this question, while two respondents (2.30%)
categorically declared that they are not at all involved in decision making.
UNIVERSITY D
Table 4.47. Responses to the open-ended Question 1 about the respondents feeling on
whether the University is doing enough to promote personal career development (n=72).
Table 4.47: Responses to Open-ended Question One
Themes/ Answers
Yes/ I think so
Not sure/ Not really
Not enough
To some extent
No
Yes, there is need for improvement
They are making efforts but at times contradictory
To a considerable level which is commendable
No answer

Frequency
17
7
7
8
3
15
6
6
3
72

Percentage of Total
23.61
9.72
9.72
11.11
4.17
20.83
8.33
8.33
4.17
100

Source: Researchers Field Survey Result (2009)

There were more negative answers than positive answers. Out of the 72 responses got from
University D on open-ended Question one, only 23 (32%) gave positive answers, the
remaining 49 (68%) respondents were on negative positions. 9.72% were not sure whether
the University is doing enough to promote personal career development (7), some declared
not really, 4.17% emphatically said No (3); that is, such does not exist in the school, while
11.11% declared they are into the programme to some extent (8), but that there is need for
improvement (20.83%).

About 8.33% (6respondents) agreed the school is making efforts

but at times contradictory. Also, the same number (i.e. 6) and the same percentage (i.e.
8.33%) of respondents agreed they do to a considerable level which is commendable.
However, about 4% (i.e. 3 respondents) did not provide answers to the question.
124

Table 4.48. Responses to open-ended question 2 on what the respondents feel about their
work environment (n=72).
From Table 4.48 below, more than half of the respondents are positive about their work
environment. They felt the environment is safe, suitable, cool, conducive, ok, good,
fascinating, cute and satisfactory (22.22%, 19.44% and 13.89%), while about 3% also felt it
is conducive but not too friendly.
Table 4:48: Responses to Open-Ended Question Two
Themes/Answers

Frequency

Safe, suitable, cool

Conducive, ok, good, fascinating, cute
Satisfactory
Ok but rigid and expensive
Fairly ok
Conducive but not policies should be employee friendly
Is up to standard, but there is room for improvement
Things will be easier with a better welfare package that considers the interests of
staff
No answer
Challenging and encouraging
Conducive but not too friendly

16
14
10
2
11
5
3
4

Percentage
of Total
22.22
19.44
13.89
2.78
15.28
6.94
4.17
5.56

1
4
2
72

0.72
5.56
2.78
100

Source: Researchers Field Survey Result (2009)

Others declared the facilities are ok but policies should be employees friendly and things will
be easier with a better welfare package that considers the interests of staff. 6% of the
respondents see the environment as challenging and encouraging at the same time and that
despite the standard at which the work environment is, there is still room for improvement.
Only one person did not respond to this Question and this is insignificant (i.e. not up to 1%).
Table 4.49. Responses to open-ended Question3 on how the respondents feel about whether
the University is doing enough to promote professional career development (n=72).
Table 4.49: Responses to Open-Ended Question Three
Themes/ Answers
Yes
No (no further comment)
They are trying but there is room for improvement
Not enough/ Not really/ Not quite
Cant say
Policies should change to promote professionalism
No, they need to do more
Little, fair
Somewhat
No answer

Frequency
13
14
9
13
3
6
7
3
3
1
72

Source: Researchers Field Survey Result (2009)

125

Percentage of Total
18.06
19.44
12.50
18.06
4.17
8.33
9.72
4.17
4.17
1.39
100

Table 4.49 above shows that only 18% (13respondents) of the respondents gave the positive
answers that the University is doing enough to promote professional career development. The
rest 82% are of the opinion that though they are trying, yet there is still need for
improvement, that policies should change to promote professionalism. Some said it is fair
(i.e..4.17%), 18.06% said not enough, not really or not quite while declared no and no
further comment. Only one person did not provide answer here while three persons cannot
say whether such programme exists or not.
Table 4.50. Responses to open ended question 4 on whether the respondents are involved in
decision making (n=72).
Table 4.50 Responses to Open-Ended Question Four
Themes/ Answers
Yes
No
Not always
To some extent/ partially
Not really
Not at all
Indirectly because it is only at the departmental level
No answer

Frequency
8
33
6
4
4
3
7
4
72

Percentage Of Total
11.11
45.83
8.33
5.56
5.56
41.67
9.72
5.56
100

Source: Researchers Field Survey Result (2009)

There are more respondents that felt they are not involved in decision making, 64 negative
versus 8 positive comments. Some felt they are involved (i.e. no and not at all = 36) while
some indicated they are indirectly involved because they partake in the decision making and
when found out, it was discovered they were all senior academics from the rank of Professor
to Associate Professor/Reader and Senior lecturer.
UNIVERSITY C
Table4.51. Responses to open-ended Question 1 on respondents feelings about whether the
University is doing enough to promote personal career development (n= 70).

126

Table 4.51: Responses to Open-Ended Question One

Themes/ Answers
Not enough, the university can do more than it is doing at present
Yes (no further comment)
Fair
Yes, but there is room for improvement
No, not at all
Sufficient enough
Not really, they are not doing much
I cant say
No answer

Frequency
16
23
7
10
8
2
2
1
1
70

Percentage of Total
22.86
32.86
10
14.29
11.43
2.86
2.86
1.43
1.43
100

Source: Researchers Field Survey Result (2009)

The Table above represents respondents answers to Question 1 from University C. Twentyfive (35.72%) respondents gave positive answers out of the total of 70 respondents from this
school. Twenty-three (32.86%) of these respondents indicated Yes and Good that the school
is doing enough to promote personal career development programme while the remaining 2
indicated that the school is doing enough on the personal career development programme.
The remaining 55 respondents declared fair, no and not at all, not really because they were
not doing much, not enough but the University can do more than it is doing at present. The
remaining two respondents either did not give answer or cannot say.
Table 4.52. Responses to open ended Question 2 about what the respondents feel about their
work environment (n= 70).
Table 4.52: Responses to Open-Ended Question Two
Themes/Answers

Frequency

Ok,Excellent, Satisfactory, Great, Peaceful, Quite, Good

Conducive, Friendly, Comfortable
Safe, lovely, challenging, exciting, suitable, secure sound, e.t.c.
Not good enough/Ok but tensed/ Not conducive, too much control, not suitable in the area of pay

Sometimes, the intention and action are counter productive

Should be improved upon
Better
No answer

28
12
8
9
7
3
2
1
70

Percentage
of Total
40
17.14
11.43
12.86
10
4.29
2.86
1.43
100

Source: Researchers Field Survey Result (2009)

There are more positive answers concerning the respondents feelings about their work
environment. Out of the 70 answers obtained, 50 respondents declared that their work
environment is excellent, satisfactory, peaceful quite, good, comfortable, friendly, conducive.
Some also described it as safe, lovely, sound, secure, challenging, suitable and exciting. On
the negative side, only 20 respondents described their work environment as not good enough,
127

tensed, not conducive. 12.86% indicated that there too much control and not suitable in the
area of pay, thus suggested that it should be improved upon, also in the area that the intention
and action are counter productive. Only one respondent did not answer the question.
Table 4.53. Responses to open ended Question 3 on how the respondents feel about whether
the University is doing enough to promote professional career development (n= 70).

Table 4.53: Responses to Open-Ended Question Three

Themes/ Answers

Frequency

Percentage of
Total

Fairly, not satisfactory

12.86

Good, yes

25

35.71

Efforts are been made in that direction

11.43

Yes, they are trying, but can do better

11

15.71

No

8.57

Never enough, not really, to an extent

11.43

I cant say

2.86

Subject to being redefined

1.43

1.43

70

100

No answer

Source: Researchers Field Survey Result (2009)

Table 4.53 above showed that 25 out of the 70 respondents representing about 36% gave a yes
answer without further comments on the question. The rest indicated fairly, not satisfactory, never
enough, not really or to an extent on whether the university is doing enough to promote professional
career development. About 9% declared outright no as their answers, 11.43% of the respondents
indicated that efforts are being made in that direction, while 15.71% declared yes, they are trying but
can do better. Two of the respondents are undecided and one did not answer the question.
Table 4.54. Responses to open-ended Question 4 on whether the respondents are involved in

decision making (n=70).

Table 4.54: Responses to Open-ended Question Four
Themes/Answers
No, not at all
Yes, at the departmental level, unit level
Partially, sometimes, not exactly, not really, to a certain extent
Yes (no further comment)
No answer

Frequency
27
15
8
17
3
70

Percentage of Total
38.57
21.43
11.43
4.20
4.29
100

Source: Researchers Field Survey Result (2009)

From the Table above, 17 of the respondents (24.29%) indicated yes as their answers without
further comments. The remaining respondents i.e. 53 representing 75.71% gave various
answers like no, not at all (38.57%), partially, sometimes, to certain extent, not exactly, e.t.c
128

(11.43). Some indicated yes but at the unit or departmental level representing 21.43% of the
respondents.

UNIVERSITY B
Table 4.55 shows responses to open-ended Question 1 about the respondents feelings on
whether the university is doing enough to promote personal career development (n=24).
Table 4.55: Responses to Open-Ended Question One
Themes/ Answers
Ok
Yes
Fairly enough, partially
No
Trying but below average/ can be improved upon

Frequency
2
7
6
6
3
24

Percentage of Total
8.33
29.17
25.00
25.00
12.50
100

Source: Researchers Field Survey Result (2009)

Table 4.55 represents answers for Question 1 from University B. Only nine of the
respondents indicated yes and ok to the question on whether the university is doing enough to
promote personal career development. Others indicated fairly enough, partially, trying but
below average and that the situation can be improved upon. 25% of the respondents declared
no, that the university is not doing enough to promote personal career development.
Table 4.56 shows responses to open- ended Question 2 about what the respondents feel
concerning their work environment (n=24).
Table 4.56: Responses to Open-Ended Question Two
Themes/Answers
Good, fine
Conducive, serene, ideal, Ok
Safe, perfect

Frequency
8
12
4
24

Percentage of Total
33.33
50
16.67
100

Source: Researchers Field Survey Result (2009)

From the Table above concerning what the respondents from University B feel about their
work environment, all the answers obtained are positive. They indicated either that the
environment is good, fine, conducive, serene or ideal, ok and perfect. Thus, there were no
negative feelings about the work environment here.
Table 4.57 Responses to open-ended Question 3 on what the respondents feel about whether
the University is doing enough to promote professional career development (n=24).

129

Table 4. 57: Responses to Open-Ended Three

Themes/ Answers
Ok
Yes
Not bad
Trying
No
Partially
Fair
Not too good

Frequency
2
6
2
5
2
2
2
3
24

Percentage of Total
8.33
25
8.33
20.83
8.33
8.33
8.33
12.5
100

Source: Researchers Field Survey Result (2009)

Fifteen of the respondents from the table above representing 62.5% indicated positive
responses about whether their university is doing enough to promote professional career
development. They indicated their answers as ok, yes, not bad and trying. The other 9
respondents representing 37.5% indicated that the university is performing partially well and
fair enough, while 12.5% indicated not too good as their answers.
Table 4.58. Responses to open ended Question 4 on whether the respondents are involved in
decision making (n=24).
Table 4.58: Responses to Open-Ended Question Four
THEMES/ ANSWERS

FREQUENCY

PERCENTAGE OF

Yes

16.67

Sometimes/ partially

16.67

No

37.5

Not in all cases

29.17

24

100

TOTAL

Source: Researchers Field Survey Result (2009)

Only about 17% of the respondents in the table above indicated yes, that they are sometimes,
partially alright but not in all cases participated in decision making. 37.5% out rightly
declared no, that they are not involved in decision making.

130

UNIVERSITY A
Table 4.59. Responses to open-ended Question 1 about what the respondents feelings are on
whether the University is doing enough to promote personal career development (n=40).
Table 4. 59: Responses to Open-Ended Question One
Themes/ Answers
Partially
Yes
No
Not too good
Not really
Not enough but there is room for improvement and this is suggested

Frequency
3
10
7
2
4
14
40

Percentage of Total
7.5
25
17.5
5
10
35
100

Source: Researchers Field Survey Result (2009)

Responses from the table above show that University A is performing in promoting personal
career development (25%). Others indicated they do it but partially (7.5%), 10% said not
really, 17.5% said no. 35% indicated that though they do it is not enough, that there is room
for improvement and that is suggested.
Table 4 .60. Responses to open-ended Question 2 about what the respondents feel concerning
their work environment (n=40).
Table 4.60: Responses to Open-Ended Question Two
OK, Good, satisfactory, serene
Safe, Encouraging, well secured
There is room for improvement
Conducive, Interesting

Frequency
12
9
10
9
40

Percentage of Total
30
22.5
25
22.5
100

Source: Researchers Field Survey Result (2009)

All the answers obtained from University A respondents concerning how they felt about their
work environment are positive answers. They all indicated that their work environment is
conducive, satisfactory, interesting, serene, etc.
Table 4.61. Responses to open-ended Question 3 on what the respondents feel about whether
the University is doing enough to promote professional career development (n=40).

131

Table 4.61: Responses to Open-Ended Question Three

Themes/ Answers
Yes
Not enough, fair
No (no further comment)
No, the University still have a long way to go
Fine, but the package need to be increased
Yes, at my level of responsibility
Not really, partially
Trying, but can still improve

Frequency
10
7
8
3
4
2
4
2
40

Percentage of Total
25
17.5
20
7.5
10
5
10
5
100

Source: Researchers Field Survey Result (2009)

There were more negative answers to the yes options. This is shown in the table above. Only
25% (i.e. 10 respondents) of the respondents answered yes to the question. The rest answers
are not enough or fair (17.5%), outright no as answer (3) that the University has a long way
to go. Some agreed that the University is doing fine but the package need to be increased,
while some indicated that they are doing partially/ trying but can be improved upon.
Table4.62. Responses to open-ended Question 4 on whether the respondents are involved in
decision making.
Table: 4.62: Responses to Open-Ended Question Four
Themes/Answers
Not always/ Not at all times
Yes
No
Partially involved/ To some extent
Fairly

Frequency
14
6
11
6
3
40

Percentage of Total
35
15
27.5
15
7.5
100

Source: Researchers Field Survey Result (2009)

Table 4.62 above shows that 6 of the respondents representing only 15% indicated that they
are involved in decision making. The other 34 respondents representing 85% either indicated
that they are not involved at all, fairly to some extent, fairly or not at all times.

132

Table 4.63: Summary of Findings from Hypotheses Formulated

Title: Organizational Climate and Job Satisfaction among Academic Staff in Selected Private
Universities in Southwest Nigeria
Hypotheses

Variables

Test Used

Findings

What literature
Indicates

Hypothesis 1
There would be
no
positive
significant
relationship
between
organizational
climate and job
satisfaction
among academics
in
southwest
Nigeria

For OC
Management and Leadership
style,Participation in Decision
making,
Challenging
jobs,
Boerbom and frustration, Fringe
benefits, Personnel policies,
Working condition and Career
ladder.
For JS
Appropriate administrative style,
Support from superiors, Work
load,
Feedback
about
performance, Clear lines of
communication, Salary package
and Promotional opportunities.

Pearson
Product
Moment
Correlation
Coefficient was used.
Correlation here using
2 tail test and 0.01
significant level, our r
stood at .671 which
shows that there is a
significant
positive
relationship
between
the two variables.

Research
Hypothesis 2.
Factors like clear
lines
of
communication,
salary
package
and promotional
opportunities
would
not
contribute to job
satisfaction

PROMOOPPpromotional
opportunities, SALARYPACKsalary
package,
COMMUNICATN- clear lines
of communication.

Multiple
Regression
which measures nature
of relationship and
contributions
of
variables to a system of
equation was used to
analyze the hypothesis.
This is upheld at
r2=.825, df=292 at
0.000 significant level.

Pearson
Product
Moment
Correlation Coefficient analysis
finding shows that there is a
significant positive relationship
between organizational climate and
job satisfaction. Therefore, the first
hypothesis is upheld at sum of
squares and cross- products of
40.268 and 35.118 respectively, df
=293 and p value =0.671
significant level.
Correlation here is high because
Pearson
Product
Moment
Correlation Coefficient analysis
reveals the significant positive
relationship between the major
variables
i.e.
Organizational
Climate and Job Satisfaction.
Findings show that 82.5% of the
variability in job satisfaction can
be explained by factors like clear
lines of communication, realistic
salary package and promotional
opportunities. This results in the
rejection of the null hypothesis and
the adoption of the alternative
hypothesis.

Research
Hypothesis 3
Proportion
of
faculty leaving a
University based
on dissatisfactory
level
of
organizational
climate cannot be
significantly
described
by
work
load,
feedback about
performance and
support
from
superiors.

FEEDBACK- feedback about

performance,
WORKLOADworkload and SUPERSUPsupervisors support.

Multiple
Regression
was used to analyze the
hypothesis. This is
upheld at r2= .798, df=
291 at 0.000 significant
level.

Findings from the use of multiple

regression
shows
that
the
variability in job satisfaction can
be explained by the factors like
work load,
feedback about
performance and support from
superiors. The remaining 20.2% of
variability is due to other
unexplained factors. Thus, this
supports the rejection of the null
hypothesis but
support
the
acceptance
of
alternative
hypothesis at r= .798, df= 291 and
0.000 significant level.

Research
Hypothesis 4

DECISIONMAKEdecision
nmaking, BOREDOM- boredom,

Multiple
Regression
was used in analyzing

This research hypothesis is upheld

at r2= .857, df= 292 and at 0.000

Literature indicates climates

of an organization and job
satisfactions
of
their
employees vary together.
That climate had the greatest
impact on satisfaction with
interpersonal relationships
on a job, a moderate impact
upon
satisfaction
with
recognizable advancement in
the
organization
and
relatively less impact upon
self-realization from task
involvement.
Friedlander
and
Margulies
(1968);
Pritchard and Karasidt,
(1993); Morgesson and
Hofmann (2009).
Literature suggests that
climate dimensions are
moderately related to job
satisfaction in facets as
security working conditions
and
advancement
opportunities. That clearer
lines of communication,
opportunities for promotion
and
competitive
salary
package are variables which
motivate
people
and
influence job satisfaction.
That immediately these are
absent
or
inadequate,
lecturers are neutral towards
work but when present, they
are highly motivated and
satisfied (Judge, et al, 2001).
Literature suggests that
satisfaction
within
an
organization is as a result of
poor
planning,
poor
communication,
unclear
rules
and
regulations,
unreasonable
pressures,
excessive work (otherwise
known as work load),
understaffing, uncooperative
heads of departments/ units
and non-academic duties.
This was confirmed by our
analysis.
Several other
studies
affirmed
these
factors listed above as
describing job satisfaction in
organization. Gerber, et al
(1998), Booyens (1998),
Carrell, Elbert and Hatfield
(1998) and Chung (1997), in
their
studies
identified
organizational
structure;
rules,
regulation
and
policies; supervision and
leadership, work group;
work environment, etc as
factors
that
cause
satisfaction in the work
environment (Klein, 2007).
Literature indicates different
organizational climate as

133

Organizational
climate consist of
participation in
decision making.
boredom
and
frustration,
personnel
policies
and
working
conditions which
would
not
significantly
encourage
job
satisfaction
among academic
staff in private
university.

WORKCONDworking
condition,
PERSPOLICYpersonnel policy.

the variables here. The

result of regression
shows
that
organizational climate
include boredom and
frustration, personnel
policies,
working
conditions
and
participation
in
decision making. This
is upheld at r2= .857,
df= 292 at 0.000
significant level.

significant level. The findings

show that 85.7% of the variability
in organizational climate can be
explained by boredom and
frustration, personnel policies,
working
conditions
and
participation in decision making.
The
remaining
14.30%
of
variability is due to other
unexplained factors. This supports
the further retention of the
alternative hypothesis and the
rejection of the null hypothesis.

comprising
personnel
policies, working conditions,
opportunity in partaking in
decision
making.
For
example, Agho (1993) and
Moorhead
&
Griffin(1998),admitted that
communication,
problem
solving, decision making,
learning and motivation all
can be affected by the
organizational
climate,
which in turn might have
impact on the effectiveness
and productivity of the
organization as well as the
work
environment
and
employee well being in the
workplace.
Some
studies
(
Watzon,2000;
VinokurKaplan,1996 and Schneider,
2008) found that
these
variables- boredom and
frustration,
personnel
policies working conditions
and participation in decision
making
can be said to
reliably
make
up
organizational climate.

Research
Hypothesis 5
There would be
no
positive
significant
difference in the
way senior and
junior academic
perceive
their
organizational
climate.

Management and Leadership

style, Participation in Decision
making,
Challenging
jobs,
Boredom and frustration, Fringe
benefits, Personnel policies,
Working condition and Career
ladder.

Paired- samples t-test

was used to carry out
the test
on this
hypothesis. Leadership

In the overall analysis carried out

to compare the responses of the
junior and senior academics from
each of the five (5) Universities
sampled
based
on
their
organizational climate variables,
We can then say that there are
significant differences in the way
junior and senior academics view
their organizational climate in
these five (5) schools about their
fringe benefits, the schools
personnel policies and their
working conditions.
Thus, for the remaining five (5)
variables, there are no significant
differences in the way the junior
and senior academics perceive
their organizational climate in the
five (5) schools.

Literature indicates that

there are bound to be
differences in way junior
academics perceive their OC
in relation to their senior
counterparts. Those junior
academics are likely to
experience variables in their
OC as negative compare to
the way senior academics
will perceive these variables.
Literature indicates that
perceptions emerge as a
result of the activities,
interactions and experiences
of the individual which in
the case of senior academics
are more favourable to them
the junior academics who
attach different meaning to
different situations most
times negatively. Schneider
and Rentsch (2008); Chan
(2008); Glisson and James
(2006).

Source: Researchers Field Survey Result (2009)

134

CHAPTER FIVE
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1. Introduction
The previous chapter presented the data analyses of the study. This chapter presents the
summary of the findings, the conclusions and recommendations for further studies.

The purpose of the study was to identify elements within the organizational climate that may
cause satisfaction among academic staff in selected private Universities in South- west
Nigeria and provide guidelines for improving the situation.

In specific terms, the study sought:

To find out the relationship that exists between organizational climate and job
satisfaction among academics in Southwest Nigeria.
To identify factors that determines job satisfaction of academics and their
consequential effects on academic excellence.
To determine whether faculty leaving a university is based on their dissatisfaction
with the workload, feedback about performance and inadequate salary package
expectation.
To identify interactional organizational climate variables that can cause job
satisfaction and job dissatisfaction among academics.
To determine whether there is a difference in the way senior academics and junior
academics perceive their organizational climate.

5.2 Summary of Work

In the previous chapter, the views of the junior and senior academics on how they perceived
the organizational climate were provided.
The Universitys organizational climate from the selected five schools within the Southwest
Nigeria had not been evaluated since the inception of the private schools in Nigeria. It
appeared in general that the academic staff members were dissatisfied with the work
135

environment. This is based on the researchers observations during interaction with the
academic staff coupled with the fact that there had been constant mobility of highly skilled
academics from one University to another (Kestetner, 1994). Literature also shows that
University lecturers are currently facing many challenges in education and society, which
may well affect their levels of job satisfaction (Kniveton, 1991). For example: (1) Lecturers
complained of the University management practice of favouritism when selecting academics
for career development: (2) Lecturers see every now and then meetings as not too good
because these prevent them from doing their best on the job as a result of the effect of
boredom that result from here. (3) They complained about their non participation when
developing or revising the goals and objectives of the institution which they see as a
developmental process with their suggestions.

In Chapter One, the observed views of the academics with regard to factors that led to their
satisfaction were generally identified. The theoretical framework of the research was briefly
introduced, namely Herzbergs two-factors theory or motivation-Hygiene theory. The goal
and the objectives of the study were also provided.

In Chapter Two, the literature review with regard to organizational climate was discussed.
The chapter also included discussions on the relevant literature regarding Herzbergs twofactor theory as it formed the theoretical framework for this study. Promotion of job
satisfaction, job dissatisfaction, motivating factors, hygiene factors and organizational
climate were dealt with. Towards the end of the chapter, activities that promote
organizational climate were discussed.

Chapter Three focused on the research methodology. A cross sectional study design with an
exploratory and descriptive design was used. The justification for the use of these designs
focus on the phenomenon of interest, which according to this study, is to find out whether
there is a difference in the way senior academics and junior academics perceive their
organizational climate and help in identifying factors relating to organizational climate that
cause job satisfaction among academics. The survey method was used to gather data
regarding the organizational climate. The study population from which the sample was drawn
136

consists of eighteen private Universities in the South West Nigeria. Out of these eighteen
private Universities, five were selected as the study sample through judgmental sampling
method. Thus, questionnaires were administered to the academic staff ranging from the
Professors, Associate Professors, etc.
The research design, population and sample were explained. The research instrument, namely
a structured questionnaire was discussed, and the validity and reliability of the instrument
were explained.

In Chapter Four, the analyses and interpretations of the data were dealt with. Tables 4.1 to
Tables 4.5b report responses on the demographic profile of the participants, showing their
distributions in terms of rank/level in the University, years the respondents have been in the
current University, gender, years they have spent lecturing in the University system generally
and age. Table 4.6 gave the confirmatory factor analysis.
Table 4.7 4.21 gave the descriptive statistics on the respondents views about the factors in
organizational climate, which could result in job satisfaction of employees, namely
appropriate administrative style, support from supervisors, work load,

feedback about

performance, clear lines of communication, salary package and promotional opportunities.

Table 4.22 4.48 reported the responses from the five Hypotheses tested. For example, Table
4.22 and 4.23 reported the descriptive statistic of organizational climate and job satisfaction,
and correlational analysis of organizational climate and job satisfaction respectively. Table
4.24 4.27 related to Hypothesis 2 and they presented the regression model summary of
organizational climate, regression of the two variables, summary of estimated co-efficient of
communication, salary package and promotional opportunity and the descriptive statistics of
job satisfaction, clear lines of communication, salary package and promotional opportunity.
Table 4.28 4.30 presented the model summary of the variables, regression of the variables
and summary of estimated coefficient of the variables. Table 4.31 4.35 are related to
Hypothesis four. They present the descriptive statistics of the variables, the correlation
coefficients of the variables, model summary of coefficient of determination of the variables,
regression analysis on the variables and the summary of estimated coefficient of the
variables.

137

Hypothesis Five concerns the perception of the junior and senior staff members on how they
experience their organizational climate were presented in Tables 4.36 4.47. It was not only
that, responses to open ended questions were presented in Tables 4.48 4.56for University
C, Tables 4.57 4.60 for University B and Tables 4.61 4.68 reported responses to the open
ended questions for University A academic staff and Table 4.69 gave the overall summary of
findings of the study. These tables gave the researcher an insight into organizational climate
of the selected private Universities in Southwest Nigeria which should enable the researcher
to make specific and relevant conclusions.

In Chapter five, the researcher presents the discussions on the findings in chapter four, draws
conclusion from the findings and comes up with recommendations, which address the factors
that contributed to job satisfaction among academic staff. Also how these negative factors
can be prevented in the future, which equally serves as the contributions to knowledge are
indicated in this chapter.

5.3 Discussion of Findings

The discussion of research findings is based on the data analyses and the five tested
hypotheses.

5.3.1 Relationship between Organizational Climate and Job Satisfaction among

Academics
The main aim of this study is to examine the relationship between organizational climate and
job satisfaction among academics in the selected private Universities.
It was earlier stated that relationships among variables can be discerned in terms of whether
they change together or separately. The reality perceived may be of dependence,
concomitance, co-variation, coincidence, concurrence of independence or of dissatisfaction,
that when two things covary, two possibilities emerge.
One is that the change in one may be in concomitance with the change in another, which is
denoted as positive covariation or positive correlation and second is that the higher
magnitudes of one go with the lower magnitude of the other and vice versa, which is denoted
as negative covariation or negative correlation.
138

However, going by the above analysis that the correlation coefficient measures the degree to
which two things vary together or oppositely, this present study correlated two variables:
organizational climate and job satisfaction in testing Hypothesis One. The findings showed a
significant positive relationship between these two variables. For the two variables at the
same significant level of 0.01 (2-tailed) and degree of freedom (at 293), their Pearson
correlation stood at .67, also supported the results from other studies. Friedlander and
Margulies (1968) studied the multiple impacts of organizational climate components on
individual job values on worker satisfaction. They found that climate of an organization and
job satisfactions of their employees vary together. That climate had the greatest impact on
satisfaction with interpersonal relationships on a job, a moderate impact upon satisfaction
with recognizable advancement in the organization, and relatively less impact upon selfrealization from task involvement.

Pritchard and Karasidt (1993) studied 76 employees from two different industrial
organizations. They found climate dimensions to be moderately and strongly related to job
satisfaction in facets as security, working conditions and advancement opportunities
respectively. In other words, factors like clear lines of communication, realistic salary
package and promotional opportunities contributed to job satisfaction.

Judge, et al (2001) in their study listed clearer lines of communication, opportunities for
promotion and competitive salary package as variables, which motivate people and influence
job satisfaction. They said immediately these are absent or inadequate, workers became
neutral toward work but when present, workers were highly motivated and satisfied. Luthans
(2002) revealed that when there were unclear lines of communication and the opportunities
to grow on ones job was not there, there would be the tendency for one not to find his
employment sufficiently satisfactory. Most scholars recognized that job satisfaction is a
global concept that also comprises various facets. Smith, Kendall and Hulin (1969)
considered five of such facets as pay, promotions, co-workers, supervisors and the work
itself. Some researchers classified job satisfaction into intrinsic and extrinsic elements where
pay and promotions are considered as extrinsic factors with co-workers, supervision and the
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work itself are considered as intrinsic factors. Silver, Paulin and Manning (1997) see job
satisfaction as a multidimensional system of interrelated variables that are divided into three
categories that are:
a) Characteristically related to personal factors like attitude, values.
b) Intrinsic rewards related to characteristics of job tasks such as opportunity for
advancement, opportunity to be creative, problem solving challenges; and,
c) Extrinsic rewards having to do with organizational characteristics such as
wages/salaries, benefits, working hours, etc.
d) Marriner-Tomey (1996) also viewed job satisfaction as a match between the
employees interest with the organizational goals and benefits accruing from it. That
job satisfaction includes aspects like satisfaction with work, pay, opportunities for
promotion, clear lines of communication, etc. In practice, the views of these authors
are appropriate as employees generally feel satisfied when they receive good salary
package and there is opportunity for promotion and advancement. Gibson, Ivancevich
and Donnelly (1997) and Luthans (1998) identify dimensions that are associated with
job satisfaction- namely salaries, job promotion opportunities, supervision and coworkers. All these support the acceptance of this proposition that factors listed
actually contribute to job dissatisfaction if not in place. Even Herzberg in his study
found that intrinsic factors (including pay/salary, promotional opportunities, etc.) were
more strongly correlated with satisfaction.
e) Moreover, Marriner-Tomey (1996) admitted that dissatisfaction occurs when people
perceive that they are being treated unfairly with salaries, benefits, incentives, job
security, etc. He stressed that poor planning, poor communication, inadequate
explanations of decisions affecting jobs, unclear rules and regulations, etc. are all
sources of dissatisfaction within the organization. From the point of view of Morrison
(1993), low salaries promote dissatisfaction and would make workers feel frustrated.
Gibson, et al (1997) indicated that employees might perceive the amount of pay
received as unfair or fair as they normally expect equity among the salaries that are
received by them and their colleagues who hold the same post description. As Ching
(1997) puts it, poor salaries that are not uncompetitive lead to unhappiness and
discontentment. Thus, extensive study and application of these factors in literature rest
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on the strong believe that factors like unclear lines of communication, low/unrealistic
salary package and lack of promotional opportunities contribute to job dissatisfaction.
Again, as hypothesized by Greenberg and Baron (1993), that organisations reward
system and policies pertaining to promotional opportunities, lines of communication,
etc. are highly related to job satisfaction, which makes it important for the
organization to make employees aware of these rewards so as to eliminate
misunderstanding among the employer and the employees. Unclear reward systems
and lines of communication lead to conflict and unfair practices within the workplace.

5.3.2 Factors Describing Job Satisfaction.

This study determines what factors describe the extent to which academics are satisfied
with their jobs. The study showed that about 80% of the variability in job satisfaction can
be explained by factors like work load, feedback about performance, support from
superiors and appropriate administrative style. Most of the studies conducted in this area
did not consider the appropriateness of administrative style and support from superiors
but the variable used were good supervision and leadership; organizational structure;
rules regulation and policies; work groups; interpersonal conflicts and poor work
environment.
As Marriner-Tomey puts it, he stressed that dissatisfaction within an organization is as a
result of poor planning, poor communication, unclear rules and regulations, unreasonable
pressures, excessive work (otherwise known as work load), understaffing, uncooperative
heads of departments/ units and non-academic duties.
This was confirmed by our analyses. Several other studies affirmed these factors listed
above as describing job dissatisfaction in organization. Gerber, et al (1998), Booyens
(1998) and Chung (1997) in their studies identified organizational structure; rules,
regulation and policies; supervision and leadership, work group and poor work
environment, etc, as factors that caused dissatisfaction in the work environment.
Ivancevich and Donnelly (1997) in their study also identified supervision, promotional
opportunities,etc. as dimensions that are associated with job satisfaction.
Mcfarland and Morris (1984) described supervision as a dynamic process in which
employees are encouraged to participate regarding activities designed to meet
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organizational goals and aid in the development of an employee. They further state that
supervision is divided into technical skills which involve the use of knowledge,
procedure, techniques and equipment to perform their tasks, the absence of which will
bring about dissatisfaction.
He emphasized that employees could be given opportunities to update their knowledge
through training, induction orientation procedures as well as providing in-service
education and on-the-job training. However, Gillies (1982) also supported this
submission.
f) Carrell, Elbert and Hatfield (1998) submitted that satisfaction is promoted where there
are good supervision and the employee perceives the supervision as helpful,
competent and effective. They reiterated that poor supervision may arise within the
work environment when the supervisor is insensitive.

University E
Responses to open-ended Question number One (1) on what the feelings of the
respondents are all about, whether the university is doing enough to promote personal
career development indicated more negative issues than the positive ones. Some
supported the question by indicating yes and still went further to outline some of the
programmes on ground which the university is using to promote personal career
development such as YATRAP (Young Academic Training Programme) for young
graduates especially their graduated students, M.Sc and Ph.D progammes for their staff
and payment of annual dues for the staff professional affiliations. Some answered yes, to
a large extent but added that a lot still needed to be done in the areas of staff development
scheme. Some persons indicated they were relatively new in the system and so they could
not really comment on the state of the schools career development. Some suggested
preference should be given to junior academics for advancement as this accounted for
their inability to do well at present. However, a large numbers of respondents indicated
some dissatisfaction with career development. They answered not at all, not enough,
while some answered no. In summary, since we have more negative answers than the
positive answers, this suggests that both groups are dissatisfied with the way career
development programmes are being handled in this school.
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Response to open ended Question Two concerning the respondents feelings about their
work environment revealed that there were certain aspects that affected the functioning of
the respondents negatively. There were more negative issues (51 out of n =87) raised than
positive issues (36) regarding the respondents work environment. These include; (a)
disenchantment and discriminatory tendencies in the work environment, (b) costly/
expensive environment, (c) unfriendly, tense, delicate, contradictory and intriguing.
Though some described the environment as classic, ok, satisfactory, conducive and cool,
a lot of respondents looked at it from the point of view of salary, that it should be looked
into to enhance workers take home pay. Some described it as being dangerous- that they
lived in fear of being fired anytime, with too many rules and many eavesdroppers /
backstabbers. Some described the environment, as being tensed, though conducive for
academics, especially with the absence of cultism and noise that are prevalent in the
public schools.
Response to open-ended Question Three about their universitys professional career
development generated the highest frequency of people that are dissatisfied with the
professional career development progamme of the university. Some are of the opinion
that they are not doing enough and some said they do but they do it in pretence. However,
some others favoured the programme that it is a good effort though there are areas for
improvement. Some commented that the school sponsors workshops, seminars, and
conferences.
Responses to open ended Question Four about the respondents involvement in decision
making revealed that decision making is limited to only the principal officers in the
university .A greater number of them indicated that they are not in any way involved in
decision making in the university, and where they are involved, it is only at the
departmental or college board level and if related to their areas. They see the decisionmaking platform as autocratic when only the principal officers make decisions, that even
where they are present, their opinions rarely count.

University D
Response to open ended Question One on whether the university is doing enough to
promote personal career development have more negative answers than positive ones. As
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a matter of fact, a good number answered yes, though with recommendations that there is
need for improvement. Others indicated that it is to a considerable level, which is
commendable, and eight (11.11%) are of the opinion that it is to some extent. Seven
(9.72%) indicated that they are not sure while seven (9.72%) said it is not enough. Three
(4.17%) respondents did not provide any answer.
However, for the second open ended question on the respondents feelings about their
work environment, more than half of the respondents are positive about their work
environment. They described that the environment is challenging and encouraging
(5.56%), conducive and fascinating (19.4%), safe and suitable (22.22%), satisfactory and
fairly okay (13.89 and15.28%). Only two respondents representing 2.78% indicated that
though it is conducive, yet not too friendly. Five (6.94%) commented that the facilities
are ok but that the policies should be employees friendly, while 5.56% looked at it from
the viewpoint of better package that considers the interest of staff.
Response from open-ended Question Three on what the respondents feel about the
universitys professional career development programme received positive outcomes. Six
respondents (8.33%) indicated that the university is trying though with little adjustments
and the policies modified to be in full support of professionalism. In other words, that
there is room for improvement. Seven (9.72%) out rightly say no, while 4.17% said it is
fair as they do little upon which better performances are expected.
Information from the open-ended Question Four indicated that about 90% of the
respondents indicated that they are not in any way involved in decision making. Further
probe into the analysis revealed that almost everybody that indicated they are not
involved in decision making is junior academics. This suggests that decision making in
this university is reserved exclusively for the senior academics.

University C
Answers to open-ended Question One did not meet with favourable responses from the
academics. Only 25 out of the 70 respondents have positive answers. The remaining ones
are of the opinion that they are not doing sufficiently enough (22.86%),10% said they are
doing fairly while 11.43% are of the opinion that they are not doing at all. The university

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is thus encouraged to do more than it is doing at present to promote personal career

development,
For the second open ended question, respondents indicated that they are satisfied
with their work environment. 12.86% indicated their dissatisfaction with the work
environment on the ground of too much control and its non-suitability in the area of pay.
10% expressed their dissatisfaction on ground that the intention and action are counter
productive. Thus, they suggested improvement in these areas. Others favourably
described the work environment as satisfactory and peaceful (40%); secure, sound,
comfortable friendly (11.43%).
The third open-ended question also received fairly satisfied answers on the feelings of
the academics about their Universitys professional career development. 11.43%
submitted that though efforts are being made in that direction, while 1.43% submitted that
they can do better by redefining the subject to improve the satisfactory level of the
programme. A good number certified the programme as good (35.71%).
Again, responses to the open ended Question Four indicated that 38.57% of the
respondents are not involved in decision making but the few numbers that agreed
indicated that they do so at the departmental/ unit level (i.e. 21.43). 11.43% indicated
partially, sometimes, not really and not at all.

University B
Responses to open-ended Question One are satisfactory;-that is, the respondents indicated
okay 8.33% and yes 29.17% to the fact that the university is doing enough to promote
personal career development. 12.50% indicated that their efforts are below average but
can be improved upon.
Moreover, all the respondents describe their work environment in response to open
ended Question Two as either good, fine, safe, serene, ideal or perfect.
For open ended question three, responses were favourably disposed. The percentages of
positive responses were more than the negative responses. Only 12.5% of the total
percentage feel that the University is not doing too good to promote professional career
development. Thus, we found out that the university is doing enough to promote
professional career development.
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Not only that, in the area of participation in decision making, only 15% of the
respondents indicated yes as their answers, while 15% others responded with
sometimes/partially and 27.5% indicated no while 35% responded not in all cases
respectively.

University A
Responses to the first open ended question indicated that the school is only doing 25% in
promoting personal career development. 17.5% gave no out rightly as answers, while
7.5% said they do it partially, 35% indicated not enough, of which room for improvement
was suggested. For the second question, everybody gave satisfactory answers about their
work environment which they described as serene, interesting, conducive, well secured,
etc
Responses to the third open- ended question indicated that the respondents are dissatisfied
with the universitys professional career development. They indicated that the university
still has a long way to go because the programme on ground is not enough/not fair but
needs improvement. They recommended that the package needed to increase.
The fourth question on whether the respondents are involved in decision making indicated
that about 85% of the respondents are either not involved at all or to some extent/ not at
all times.
Analysis of the climate items in the study yielded a total of five climate factors for the
organization, confirming the multidimensionality of the climate construct. The correlation
results between the climate and satisfaction dimensions in this study were not too
different from the findings of other researchers who studied similar research topic.
The findings of this study show the relationship between organizational climate and job
satisfaction. In other words, that there is a significant positive relationship between
organizational climate and job satisfaction. Thus, it implies that certain factors exist
within the organizational climate that affects the satisfaction of employees on the job.
This means the factors when identified must be studied carefully, see how they affect the
performance and satisfaction of employees and take appropriate action to minimize their
negative effects.

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The factors within the environment of an organization which constitute the climate
include personnel policies, working conditions, boredom, frustration and participation in
decision making. They were hypothesized and tested and the study found out that these
factors exist within an organization and they can be said to reliably make up
organizational climate; therefore, measures to initiate such a climate may be justified.
This will help the organization to understand the extent to which these factors if not
properly managed could lead to job dissatisfaction of employees. For example
information gathered on personnel policies will be a pointer to the management that
employees need to be informed about any new or revised policies especially the ones
affecting their performances and that departmental policy should be framed in a way that
will facilitate the achievement of its members goals.
For the working conditions, information gathered will encourage the senior colleagues to
create a challenging environment for their members, allow for the use of their own
discretion and inform the university as a whole that equipment and resources necessary
for the execution of their responsibilities must be provided.
Not only that, in the area of their participation in decision making, responses gathered
showed that large number of the academic staff reported that they are neither involved in
decision making nor their abilities taking into consideration when delegating. These, they
submitted affect their abilities to perform since it is the senior academics that schedule
work for all categories of lecturers from which they are not allowed to question rules set
by the senior colleagues.

Important organizational climate factors which can cause satisfaction among academics
were again identified. The factors include clear lines of communication, realistic salary
package and promotional opportunities.
These are necessary for certain reasons. If the lines of communication are clear, it means
the rules and regulations they have to follow the universitys goals/objectives and mission
statement and the exact performance expected of the employee will be clearly outlined
and communicated to all. This will enhance employee performance and improves their
morale as Udogo (2008) puts it; good communication induces people to put forth greater

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efforts in their work performances upon which the success of every organization
depends.

Another important component of job satisfaction variable is the promotional

opportunities. To obtain co-operation, commitment and loyalty of the employee, it was
reliably gathered from the study that appropriate in-service education programmes
leading to promotions should be made available to all and sundry, that promotion criteria
should be well defined and opportunities to attend workshops, seminars, conferences and
to express their professional developmental needs to expand their knowledge, should be
provided.
The realistic salary package view of the aspect of job satisfaction was mentioned to be
competitive. This will help to attract, motivate, and retain the work force.
Appropriate administrative style, work load, feedback about performances and support
from superiors, were gathered from the study to contribute to job satisfaction.
Respondents in their reactions to appropriate administrative style confirmed (both junior
and senior academics) that they spend too much time at meetings which prevent them
from doing their best on the job and that if they have their ways, they will avoid going for
the meetings. In their reactions to the work load variable, we found out that sometimes
courses allocated to the junior academics are outside their field of specialization. At
times, their work load increases because their colleagues are not doing their jobs properly.
It was also gathered that they are not encouraged to make inputs with regards to their
jobs. All these, if improved upon by the management will help bring out the best in their
employees. It is important for the management of these private universities to be well
disposed to job satisfaction of their employees. Their commitment to the job satisfaction
of their employees will ensure the development of organizational climate which is
conceptually the workers affective evaluations of attitudes concerning his job and his
work environment, knowing well that a workers satisfaction does influence his job
behaviour. Thus, management must pay much attention to the general manners in which
company polices and practice are developed, administered and controlled. For example,
in response to the open ended question about the respondents feelings of what they
perceive about the promotion of personal career development in their organization, there
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were more negative answers to these questions. This means that, the academics are
dissatisfied with the state of the personal career development and staff development
schemes in their various schools which they are attributed to their not doing quite well at
present.
The same responses go for their perception on what their universities are doing to
promote professional career development. That is, they are of the view that their
universities are not doing enough to promote career development (University E, 26.44%;
University D, 19.44%; University C, 8.57%; University B, 8.33%; University A, 8.33%).
Within the range of observations included in this study, however, satisfaction increases as
academics are given greater support and direction (Table 4.16, descriptive statistics on
support from superiors with mean statistics of 2.58, 2.69, 2.86 and 2.99; all of which are
considered high enough above 2.50 on a 5-point scale).
When an academic perceives that he is an active participant in decision making especially
in areas that relate to his work and in determining the policies and standards that affect
him, he tends to be happier with those policies and standards as well as with the other
members of his department who administer and implement them.
In the area of support from superiors/supervisors, academics tend to be more satisfied
with their jobs when they perceive that their immediate superior closely directs and
monitors their activities.
Junior academics are generally more satisfied with their jobs when management and
senior colleagues provide them with adequate assistance and support- in the form of
information, helping them to solve personal problems, sometimes doing personal favour
for them, encouraging them to take initiatives in solving problems, willingness to listen to
job related problems etc- to help them cope with the non routine problems and unusual
demands they encounter on the job.
There may be limits to the amount of direction, support and structure that academics will
find desirable. If carried to extremes, for instance, close supervision might so reduce the
academics autonomy that he will feel overly restricted and become dissatisfied with his
superior as well as many other aspects of his job.

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5.4 Recommendations
However the following are the recommendations using the satisfaction antecedents and
the various organizational climate variables identified in the study.
In the area of the universities personal career development, we recommend that the
universities management be more responsive to the academic career development
programmes as had been suggested by the staff especially to the junior academics for
their advancement .
The management team should continually conduct workshops, or seminars to update
their staff in their various endeavours and different leadership styles so that they can
select the most appropriate leadership style in accordance with a particular situation
maturity of their staff and be updated on the current research modules and outlets.
The management team should conduct a survey within their universities in order to
determine the availability and adequacy of equipment and resources necessary for the
execution of responsibilities and negotiate remedial action with the authorities. Also
strict control over existing equipments and material resources should be taken to
prevent unnecessary wastage and loss.
Management team should design a year plan regarding career development for all
categories of academic staff to ensure that all academics are given a fair opportunity to
develop. They should design criteria for selecting the staff who are to be sent for
career development and training, and administer these selection criteria fairly.
Management should not practice favouritism when selecting staff for career
development. A selection committee can be established with representatives from the
different categories of academics staff. Policies and opportunities regarding career
development should be collated and communicated to all employees through
circular/memos and meetings to ensure that all academics are well informed.
The management team should show recognition and appreciation for work well
done/achievement and provision of incentives to facilitate job satisfaction e.g.
announcement at meetings, personal letters and a rotating trophy. MarrinerTomey(1996) and Robbinson (2007) state that positive reinforcement increases the
probability of a recurrence of the desired behaviour.

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Management and senior academic staff should design a system that will encourage
academic to put forward their inputs regarding empowering possibilities by creating
suggestion boxes that can be placed in prominent areas. Not only that, management
should acknowledge good ideas put forward by subordinates by giving credit privately
and publicly. They should create opportunities for growth for example; by giving
academics (junior academics most importantly) challenging assignments.
The management team should involve academics when developing or revising the
goals and objectives of the institution through workshops, so that academic
suggestions can form part of the development process, thus enabling successful
implementation. Also, they should conduct workshops on cultivating and emphasizing
ethical standards, loyalty and value clarification.
Management should ensure that existing benefits for academic staff are fairly, justly
and competitively allocated to them. They should allocate courses to academics
according to their skills and preference so that they do not leave the organization
because they are allocated courses they do not feel comfortable with.
Management can arrange meetings to be once in a month, so as to promote
communication between the academics and thus reduce the effects of boredom
resulting from every now and then meetings which prevent them from doing their best
on their jobs. The use of circulars and memos should be encouraged to ensure that all
academics have the same information without having to meet all the time.
5.5 Contributions to Knowledge
The study has contributed immensely to knowledge in the following ways:
a) The study provides valuable compact of ideas, facts and figures that can be used by
academics, management practitioners and consultants in understanding the dynamics
of relationships and resultant effects between organizational climate and job
satisfaction variables.
b) The study provides insight into organizational factors that impinge on job satisfaction
in a privatized environment using private universities as sample area.
c) The empirical investigation into the relevant research data on job satisfaction and
dissatisfaction studies showed that very few of them have focused on job satisfaction
of the university teachers in relation to their organizational climate. Even these few
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studies had been carried out in UK, USA and Malaysia. There is none of this research
area among academics in Nigeria. Thus, this study will provide the extent to which
research findings in these countries can be applied to Nigerias organizational climate.
d) The previous studies on ground have explained a workers job satisfaction as a
function of the individuals personal characteristics and characteristics of the job itself
using variables like age, gender, educational status, time in position, conflict,
closeness of supervision, amount of communication, etc. However, this study had
provided other variables like lines of communication, salary package, promotional
opportunities, personnel policies, working conditions, participation in decision
making, etc, to study job satisfaction in which none of these studies used combination
of these variables. This study therefore, provides research opportunities for further
researchers on the field to expand the horizon of knowledge on these variables thus
identified as job satisfaction antecedents.
e) A lot of limitations were identified during the study such as the concentration of the
study on the private universities alone, which limit the reliability and validity of the
results obtained. Thus, the study then paves way into other research opportunities in
the field to stretch the depth of knowledge into public universities- i.e. the federal and
state universities. It also serves as eye opener to conduct the research into other zones
in Nigeria to see whether their organizational climate in relation to job satisfaction of
the academics in those places will differ from what we have in the south-western
Nigeria.
f) The study provided differences in the perceptions of junior and senior academics in
the university environment and the explanations of measured differences in their job
satisfaction levels.
g)

Above all, adoptable policies and strategies for mitigating organizational correlates of
job dissatisfaction were recommended/ preferred.

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5.6

Suggestions for Further Research

The limitations of this study are identified so that the findings can be interpreted
correctly within the context of the study, while the recommendations will be discussed
by using the job dissatisfaction antecedents and the various organizational climates
identified in the study. The limitation of the study covers areas such as the population,
sample, methodology and data analyses.
The total population of this study from which the sample was drawn include the
eighteen private universities in the southwestern Nigeria published by National
Universities Commission (NUC) as at January 2009. Because this study sample was
limited to the southwestern Nigeria, it implies that other private institutions in the
South-south, South-east, North, etc that are not included were ignored. Most
importantly because the environment in which these ones are situated may give
another perspective on the organizational climate of these universities. Hence, one
reason the researcher may not be able to generalize the results to all the private
universities within the country.
A study that attempts to find causal effects of variables (Organizational Climate and
Job satisfaction) and the changing nature of the variables over time should use a more
appropriate research design to collect data. Cross-sectional research design is used
because it uses one-time-only observation but involves as many variables as are
necessary for the study. Thus, the research design may fail to capture the continuous
relationships between variables. Unlike longitudinal study, cross-sectional design does
not capture causal relationships and the continuous changes in the variables. It only
provides on the spot assessment of an institution (or company) and it saves time.
Another limitation of the study is in the area of the population for the study. The study
used private universities in the southwest Nigeria. The population can equally be
extended to all the private universities in the country and this will cover all the
geopolitical zones in Nigeria from which the sample can then be drawn.
One major limitation of the study is that it concentrated on private universities only.
This may affect the level of reliability and validity of the results obtained. Future
researchers should look at the relationships between the two variables considered in
the study in the public universities (i.e. both federal and state universities). Better still,
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the perception of both the public and private lecturers on the two variables can be
combined in a study and compared to see whether the lecturers in the two categories
of schools perceive their organizational climate in relation to their job satisfaction
differently.

Further research is recommended in order to reassess the perceptions of the academic

staff regarding the organizational climate in order to re-evaluate whether the situation
is improving and also to determine the true work load of different categories of
academic staff in public universities.

Finally, the perceptions of academic staff in private universities and public

universities can be compared on how they view their organizational climate in relation
to their job satisfaction/job dissatisfaction in addition to involvement and
commitment.

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197

RESEARCH QUESTIONNAIRE

Department of Business Studies

Covenant University
P. M B. 1023, Ota. Ogun State
January 18, 2008.

Dear Respondent,

I am a doctoral degree student of Covenant University conducting a research in

Industrial Relations And Human Resource Management, titled: Organizational
Climate and Job Satisfaction Among Academic Staff in Some Selected
Private Universities within the South-West Zone of Nigeria.
To assist me in this regard, I would appreciate your efforts in completing the attached questionnaire.
I assure you that all information received in this connection shall be treated and held in strict
confidence.
Thank you.

Yours faithfully,

Adeniji Anthonia Adenike (Mrs.)

198

QUESTIONNAIRE
ORGANIZATIONAL CLIMATE
SECTION A
Questions directed to Senior and Junior Academic Staff.
Please indicate on a scale of 1 to 5; If you Strongly Agree (SA), for instance, tick 5, or if you
Strongly Disagree (SD), please tick 1. We are interested in the number that best shows your views on
the expectation of the study.

Sn

STATEMENTS

1.

Management and leadership style in my University does not

support lecturing profession.
Management and leadership style is sensitive and supportive
of lecturers work schedule.
Management style does not allow for academic input in the
decision making process.
Management style encourages junior academic career path
and growth.
Senior academics do not provide feedback on employees
evaluation and performance.
I am generally satisfied with the leadership style in my
organization
I will like my Head of Department to change his or her
leadership style.
Senior academics schedule work for all categories of lecturers.
Junior academics participate in decision making.
My participation in decision making enhance my ability to
perform.
I never question rules set by the senior colleagues.
I am allowed autonomy in discharging my duties.
My abilities are taken into consideration when delegating.
I am involved when the University policies are reviewed.
I believe that the University sets high standard of
performance.
Delegated responsibilities are challenging to me.
Delegated responsibilities allowed me to overcome limitation
in my experience.
I find delegated responsibilities interesting.
My job is challenging.
Lecturers are given sufficient instruction on how to go about
their work.
Senior academics schedule work for all categories of lecturers.
My work does not allow for use of my own discretion.
I am satisfied with the benefits that I receive at the University.
The benefits I receive are adequate to fulfill my basic needs.

2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12
13.
14.
15.
16.
17.
18.
19.
20.
21
22.
23.
24.

(SD)
1

199

OPTIONS
(D) (U) (A)
2
3
4

(SA)
5

25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
51.
52.
53.
54.
55.
56.
57.
58.

My benefits equal my contributions to the University goals.

The benefits in my University are equal with the external
labour market.
Lecturers work together when doing routine duties.
My work is evaluated according to the organizations set
standards.
I am informed about any new or revised policies.
I believe my departmental policies facilitate the achievement
of my goals.
My University sponsor local and overseas training.
My department provides sufficient material for our use.
Supplies are available when needed.
Lecturers co-operate well with each other in the University.
I am facilitated to overcome limitations in my experience.
My senior colleagues create a challenging environment for
me.
The University provides the equipment and resources
necessary for me to execute my responsibilities.
My work place is a noise-free environment.
I feel that my work place is a safe environment.
Senior academics share useful information with junior
academics.
Senior academics ensure high performance among the junior
academics.
Senior academics provide me with opportunities to overcome
any limitations in knowledge.
I believe that I have opportunity for career advancement.
Career paths are well defined.
We spend too much time in meetings.
Time spent in meetings keep me from doing my best on the
job.
I benefit a lot from meetings.
If I have my way, I will avoid going for the meetings.
Senior academics help to solve personal problems of their
junior colleagues.
Senior academics sometimes do personal favour for junior
academics.
Senior academics encourage their subordinates to take
initiatives in solving problems.
Senior academics are willing to listen to job related problems.
Courses allocated to me are sometimes outside my area/field
of specialization.
My workload is often increased because my colleagues are not
doing their jobs properly.
My level of education and experience is used in allocating
courses.
I am encouraged to make inputs with regards to my job.
Senior academics explain reasons for his or her criticism.
I am promoted based on my performance.
200

59.
60.
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
71.
72.
73.

My performance appraisal is fair.

I am made aware of the rules and regulations I have to follow.
It is easy for me to talk with my superior.
I am aware of the University goals and objectives.
I know what the Universitys mission statement is.
I know exactly what is expected of me.
Disciplinary procedure is well outlined and communicated to
all.
University remuneration package is competitive.
I am satisfied with the totality of my salary package.
If I get better option am willing to leave this organization
immediately.
I am given the opportunity to attend workshops, seminars and
conferences to expand my knowledge.
Appropriate in-service education programmes leading to
promotions are available.
I am given opportunities to express my professional
developmental needs.
Promotion criteria are well defined.
I am in a dead end job.

SECTION B
OPEN-ENDED QUESTION
Instruction: Please give precise answer to the following questions. You may give
practical examples where possible.

1.
Do you feel the University is doing enough to promote personal career
development?

2.

How do you feel about your work environment?

3.
Do you feel the University is doing enough to promote professional career
development?

4.

Do you feel you are involved in decision-making?

201

SECTION C
Respondent Bio Data:
Instruction: Please tick the appropriate answer in the box provided.

1. What is your rank (level) in the University?

Professor
Associate Professor/ Reader
Senior Lecturer
Lecturer I
Lecturer II
Assistant Lecturer
Graduate Assistant

2. How many years have you been in your current University?

(Write in years).

3. What is your gender? Male:

Female:

4. How many years have you spent lecturing in the university system generally?
(Write in years).
5. Age. 19-25

26-40

41-60

61 & Above

THANK YOU AND GOD BLESS

202