Sudnow 1967, 1-60

This excellent hotel is very ancient.
Even in King Clovis' time people

died in it in a number of beds. Now they are dying there in 559 beds.
Factory like, of course. Where production is so enormous an individual
death is not so nicely carried out; but then that doesn't matter. It is
quantity that counts. Who cares anything today for a finely finished
~ No one. Even the rich, who could after all afford this luxury'of
dying in.full detail. are beginning to be careless and indifferent; the wish
to have a death of one's own is growing ever rarer. A while yet, and it
will be just as rare as a life of one's own. Heavens, it's all there. One
arrives, one finds a life, ready made, one has only to put it on. One wants
to leave or one is compelled to; anyway, no effort: Voila, votre morl,
monsieur. One dies just as it comes; ~l!~~!!~~.~~::.t!~~~.!~ !)~.longs to the
_.Q.!~!,!.~se.on!;l.J1.~. (for since one has come to know all diseases, one knows
too, that the different lethal terminations belong to the diseases and not
to the people; and the sick person has so to speak nothing to do).
HILKE, The Notebooks ot Malte Laurids Brfgge
PASSING ON
The Social Organization
(!
DAVID SUDNOW
PRENTICE.HALL, INC.
Englewood Cliffs, New Jersey
"
.,;:;
PREFACE
1967 by
PRENTICE-HALL, INC., Englewood Cliffs, New Jersey. All rights

reserved. No part of this book may be reproduced in any form or by any means
without permission in writing from the publisher.
Library of Congress Catalog Card Number: 67-12201
Printed in the United States of America
C-65271
Current printing (last digit) :

17
16
PRENTICE-HALL INTERNATIONAL, INC.,
London
Sydney
Toronto
PRENTICE-HALL OF INDIA (PRIVATE) LTD., New Delhi
PRENTICE-HALL OF JAPAN, INC., Tokyo
PRENTICE-HALL OF AUSTRALIA, PTY. LTD.,
PRENTICE-HALL OF CANADA, LTD.,
~~~Tms STUDY IS, first and foremost, an ethnography. It seeks to de

pict the heretofore undescribed social organization of "death work" and
to do so from the perspective of those persons in our society intimately
involved, as a matter of daily occupational life, in caring for the "dying"
and the "dead"-members of a hospital staff. Research of this kind would
not have been possible were it not for the exceedingly gracious coopera
tion given me by nwnerous persons at all staff levels at "County" and
"Cohen" Hospitals. In accord with my promises to them, I cannot thank
individuals by name nor identify the institutions directly. Whatever the
reasons for the relatively limited amount of ethnography that goes on in
medical hospital settings, accessibility seems not to be at fault. I found
members of the medical professions, as well as other hospital employees,
more than willing to have their activities scrutinized by an outsider. To
those who so patiently put up with my snooping about and my naive
questioning, I am grateful.
Erving Goffman, as director of the study when it was prepared as a
doctoiil--dissertafioii-at the University of California, Berkeley, provided
the initial intellectual stimulus for my venture into field work generally,
and offered many suggestions on ways to improve the manuscript. I have
tried in footnotes to indicate my indebtedness to him, at least with respect
to particular ethnographic and theoretical issues.
I have benefited at various points in the conduct of the research
from my discussions with Sheldon Messinger, Harvey Sacks, Roy Turner,
and Helen Pat Gouldner. An earlier version of Chapter 4 was presented at
a conference held by Harold Garfinkel of UCLA in the summer of 1965.
My indebtedness to Professor Garfinkel will, I hope, be clear to those who
know his work. I do not claim, however, that this study is well representa
tive of "ethnomethodological" sociology, though should that be at all true,
I would be very pleased.
v
vi
PREFACE
The Medical Care Research Center of the Social Science Institute,

Washington University, St. Louis, gained access for me at "Cohen" Hospi
tal, provided partial support for portions of my research, and generously
made office space available to me. I am particularly grateful to Rod Coe
and AI Wessen of MCRC.
The most continuous financial support during the period of the in
vestigation was provided when I was a graduate student by a National In
stitute of Mental Health Fellowship (NIMH-8268). I am grateful to John
Clausen, who served as director of the fellowship program. Anselm Strauss
of the University of California School of Nursing provided funds during
the summer of 1963, when this study was begun. I am grateful for the
opportunity he created.
CONTENTS
DAVID SUDNOW
t'
ONE
Introdudion
TWO
The Setting
of the County Hospital
13
THREE
The Occurence
and Visibility of Death
33
Some Ecological and Occupational Considerations

vii
CONTENTS
viii
FOUR
Death and Dying

AS Social States of AjIairs
61
FIVE
On Bad News
117
SIX
153
Extensions Outside
Notes on a Sociology of Mourning
r
" " " PASSING ON
SEVEN
An Overview
169
*'
ONE
IniroJuctfion
DEATH IS a major topic of concern among anthropologists, phy

sicians, psychiatrist, artists, and men of literature, but scarcely any at
tention has been given to the empirical investigation of settings of
death and dying in contemporary Western society. 1 The anthropolOgical
literature is replete with discussions of death rituals in the non-Western
world, in fact many of the most central issues of anthropological theory:
kinship, the role of ceremony, religiOUS organization, principles of in
heritance, sacn:d-secular distinctions, have been formulated in the course
of the examination of ethnographic materials dealing with death. 2 With
the exception of several recent popular expositions of American funeral
1 The best general source for literary treatments of death is F. Hoffman, "Mortality
and Modem Literature," in H. Fettel, ed., The Meaning of Death (New York: Mc
Graw-Hill Book Company, 1959), pp. 133-157. For a recent contextual analysis of
morbidity themes in literature, see Leslie Fiedler, Love and Death in the American
Novel (New York: Meridian Books, 1960). As is often the case, literary descriptions
far exceed, in detail and sophistication, those of professional academics. Nowhere in
the academic literature are death scenes described as vividly as in Hemingway's A
Natural HistOf'y of the Dead, or Mailer's The Naked and the Dead. And there is Or
well's "How the Poor Die," Rilke's The Notebooks of MaZte LauTids BTigge, Tenny
son's poem "The Children's Hospital," Tolstoy's War and Peace, and his "The Death
of Ivan Ilyich," James Agee's Death in the Family, and Cather's Death Comes for the
Archbishop, to mention but a few.
2 The antbropologicalliterature on death and rituals surrounding its occurrence is too
extensive to readily cite. The works of Durkheim, Frazer, Tylor, Evans-Pritchard,
Malinowski, Radcliffe-Brown, Van Gennep, Hertz, and Gluckman are obviously centraL
A relatively complete collection of death practices in non-Western societies may be
found in E. Bendmann, Death Customs (New York: Alfred A. Knopf, Inc., 1930). The
most serious study of death ritual by an anthropologist within the past twenty-five
years is Jack Goody's Death, Property and the Ancestors (Stanford: Stanford Univer
sity Press, 1962).
1
.2
PASSING ON
practices, and the classic discussion of death symbolism by W. L. Warner,

death in modern society has been largely neglected as a matter of
sociological investigation. a Psychiatric interest has traditionally been
guided by Freudian concerns with "death instincts," "fear of death,"
"aggression," and the psychodynamic significance of grief. 4
The growing literature on the social organi7:ation of the hospital
-that major setting of dying in our society-contains virtually no descrip
tions of the place of dying and death in such work organizations. Socio
logical analyses of the medical profession treat of death
with little attention given to the physician's ways of arranging hIS care
the "terminally ill" patient. 1i Recent collections of articles on death are
Particularly Leroy Bowman, The American Funeral (New York: Paperbaek Library,
Inc., 1964), J. Mitford, The American Way of Death (New York: Simon and Sehuster,
Inc., 1963), and R. Harner, The High Cost of Dying (New York: Crowell-Collier &
Maemillan, Inc., 1963). Warner's analysis is found in The Living and the Dead (New
Haven: Yale University Press, 1959). There have been sociological studies of occupa
tional features of undertaker work, notable among whieh is R. Habenstein, The Ameri
can Funeral Director: A Study in the Sociology of Work, unpublished doctoral dis
absence of
sertation, University of Chicago, 1954. A recent exception to the
empirical researeh on death by sociologists is the work of Glaser and Strauss. See
especially R. Glaser and A. Strauss, "Temporal Aspects of Dying as !l Nonscheduled
Status Passage," Americau journal of Sociology, 81 (July, 1965), 48-59, and their re
cent book, Awareness of Dying (Chicago: AIdine Publishing Co., 1965).
There is a considerable literature on death and the family, but very little of it
is based on concrete empirical investigations of family interaction in times of death,
and most discussion is largely couched in psyehiatric terms. Especially see T. Eliot,
"The Bereaved Family," An1Ulls of the American Academy of Political and Social Sci
ence, 160 (March, 1932), 184-190, K. Davis, "The Widow and the Social Structure,"
American Sociological Review, 5 (August, 1940), 635-647, H. Becker, "The Sorrow of
Bereavement," journal of Abnormal and Social Psychology, 27 (1933), 391-410, and
G. Gorer, Death, Grief and Mourning (Garden City: Doubleday & Company, Inc.,
1965).
3
-(
4 This literature, as that of the anthropologists, is quite extensive. The most prominent
sources are S. Freud, "Thoughts for the Times on War and Death," Collected
(London: Hogarth Press, 1948), Vol. 4; Civilization and Its Discontents
Hogarth Press, 1933); Totem and Taboo (New York: W. W. Norton & Company, Inc.,
1952); Mourning and Melancholia (London: Hogarth Press, 1957); S. Anthony, The
Child's Discovenj of Death (London: Routledge & Kegan Paul, Ltd., 1940), W. Brom
berg and P. Schilder, "The Attitude of Psychoneurotics towards Death," Psychoa1Ul
lytic Review, 23, No.1 (International Universities Press, 1955); M. Klein, "Mourning
and Its Relation to Manic-Depressive States," International Jour1Ul1 of Psychoa1Ullysis,
21 (1940), 125--153; E. Lindemann, "Symptomatology and Management of Acute
Grief," American JOUTnal of Psychiatry (September, 1944), 101-141.
Ii The recently published collection of articles on hospital social structure, edited by
E. Friedson, The Hospital in Modem Society (New York: Free Press of ClenC'Oe, Inc.,
1963), contains no discussions of death, nor is there significant treatment of the topic
of the attention
in any other research on this institution, with the slight
of Glencoe, Inc.,
given "dying" by R. Fox, Experiment Perilous (New York: Free
1959). The most modern vivid account of the general hospital available, with exceed
ingly close attention given to details of daily hospital life, is Jan de Hartog's semific
tional The Hospital (New York: Atheneum Publishers, 1964).
Research on medical students contains only minimal reference to the relevance
of "dying" and "death" in environments of learning. See H. Becker et al., Boys in
Introduction
given almost exclusively to semiphilosophical discussions and attitudinal

research. G Only in the medical literature, those occasional articles written
by practicing physicians about the social organization of their own cir
cumstances of practice and the practically motivated researches of nurs
ing personnel, does d~ath regularly appear as a matter of interest. 7
Nowhere do we have ~!Ie_th!lQgrl!l1hLQtQeatlh.JiescriptioIl.s gfhQW
~~?- bo~i~s are__h~~~l.e~ in hospitals, how care is given "dying" patients,
how members of deceased patients' families are informed of the deaths of
relatives, how the social organization of the hospital is affected by
and affects the occurrence of deaths within its confines. This study seeks
to provide such an ethnography, based on field observations in two hospi
tal settings, a large, urban West Coast charity institution, and a Midwest
ern, private, general hospital. The former setting will be referred to
throughout the report as "County," the latter as "Cohen."
In both settings, in the role of a "nonparticipant observer," I have
sought to get close to occasions of "dying" and "death," record what trans
pires in the behavior of staff members of the institutions on such occasions,
and analY7:e some of the general features of that behavior. My central
effort has been to locate "death" and "dyillg" as organizationally relevant
conceive of their handling as governed by the practically organ
i7:ed work considerations of hospital personnel and ward social organiza
tion, and sketch out.certain themes which appear to bring together a set
of observed facts atJout social practices relating to "dying" and "death."
The most extensive field observation was conducted at County, and
most of the following report concerns the social organization of this insti
tution and the place of "dying" and "death" within it. After nine months
in the field, the possibility arose to do observations elsewhere. Having
obtained what I felt to be a fairly complete view of the social structure at
County, I decided to investigate a quite different kind of setting-one
White (Chicago: University of Chicago Press, 1961), and R. K. Merton, G. Reader,
and P. Kendall, eds., The Student Physician (Cambridge: Harvard University Press,
1957). Tak'Ott Parsons' famous articles on illness and the medical profession contain
only indirect references to death and dying; his recent paper, "Death in American So
ciety" has, as its central thesis, the notion that death is avoided, both by members of
the society and investigators, for it constitutes a central threat to the stability of the
social system in a society based on the Protestant Ethic of achievement.
6 H. Feifel, op. cit., and R. Fulton, cd., Death and Identity (New York: John Wiley &
Sons, Inc., 1965). For serious collections of major philosophical positions on death, see
J. Choron, Death and Western Thought (New York: Collier Books, 1963), and A.
Flew, Body, Mind and Death (New York: The Macmillan Company, 1964).
7 Especially, R. Bulger, "The Dying Patient and His Doctor," JIarvard Medical Alumni
Bulletin, 34, No. 2:3 (1960); V. E. Frenkl, The Doctor and Soul (New York: Alfred A.
Knopf, Inc., 1955); O. Guttentag, "The Meaning of Death in Medical Theory," Stan
ford Medical Bulletin, 17, No.4 (1959); A. H. Solnit, "Psychologic Considerations in
the Management of Deaths on Pediatric Hospital Services," Pediatrics, 24, No.1, 106-
lI5; C. K. Aldrich, "The Dying Patient's Grief," Journal of the American Medical
Association, 184, No.5
Ii:1 i
Ii
II
il
PAI'ISING
where, in comparison to County, private physicians played a prominent

role in daily hospital life; where, unlike County, with its chiefly lower
class patients, the largest proportion of patients were middle- and upper
middle-class (on occasion, members of traditional "old families" used
Cohen Hospital). ApprOXimately five months of field work was done at
Cohen. The following tables, taken from hospital annual reports for the
years 1962 and 1963, summarize some demographic information about
the two settings:
I
TABLE
Average Daily Census

COUNTY
COHEN
438
369
II
TABLE
Iii
ON
Annual Number
of Discharges and Deaths Per Year
Discharges
Deaths
Per cent
COUNTY
CoHEN
17,900
985
5.5
14,908
TABLE
Average Length
419
2.8
III
of Stay in Acute Divisions, in Days
COUl"iTY
COHEN
6.2
9.1
TABLE
IV
Religious Composition of Patient Population, in Per Cent

COUNTY
Catholic
Protestant
Jewish
Other
COHEN
39
23
70.4
.5
.1
45
TABLE
31
1.0
V
Racial Composition of Patient Population, in Per Cent

White
Negro
Other
COUNTY
COHEN
59
40
88
12
Introduction
The two institutions were of similar overall size. The social-class

composition of their patient populations, however, was noticeably differ
ent. County was very much a lower-class establishment, and Cohen very
decidedly a middle-\ass institution. The slightly higher death rate at
County (and a 2.7 per cent differential would be considered by physicians
as substantial with respect to such matters) is at least partially an arti
fact of the circumstance that at County there is a very active Emergency
Unit, where accident victims are brought by the police department,
while the Emergency Room at Cohen is used only infrequently. A size
able proportion of the total number of deaths at County, over 30 per cent,
occur as the result of accidents, suicides, and cases where no period of
bospitalization preceded the death. The class "dead on arrival" ("DON')
which I shall discuss in detail in Chapter 4, accounts for most of these
deaths. Discounting their influence on the total death percentage, the
two institutions had roughly the same death rates, with only a slightly
greater proportion of deaths-per-bed at County.
Throughout the report, central attention is given to "dying" and
"death" at County. My concern in making observations at Cohen was
essentially to provide a comparative basis so as to be able to place par
tially in perspective the generality of the observations I had made at
County. My references to practices at Cohen are intended to provide the
reader with a sens of the variabilit that obtains in death practices in
different hospit~s. The study is first of all an investigation of death in the
county hospital setting, and while County is not claimed to be representa
tive of all such charity organizations, it most definitely appears to be in a
class distinct from the private hospital. At every point in my investiga
tions I found disparate practices between the two institutions, not only
with respect to the treatment of "dying" patients, but with regard to a
wide range of aspects of medical care. Physicians were, like SOCiologists,
sensitive to both regional and social-class variations in modes of medical
'/ practice, careful to qualify their discussions of a given procedure or
1 philosophy with such terms as "at least in the midwest," "in this part of
;: the country," "in these kinds of hospitals." They were acutely attuned to
variations said to derive from differing training careers, variations not
only in general matters of medical philosophy, but with respect to detailed
technical procedures. In different parts of the country different anesthetics
are said to be used, different surgical techniques employed, different pro
cedures followed in diagnostic conferences and decision-making. In con
ducting observations at the two institutions and placing those made at
one against the context of those made in the other, I hope partially to
have taken cognizance of this variability.
The observations upon which the report is based were obtained over
3. period of one and a half years, during which time I spent nearly the
iIr
PASSING ON
entire work week in the hospitaL Time was spent on all three work shifts
at County, with the most extensive participation during the day and eve
ning shifts. Aecess to the hospitals was gained through formal administra
tive channels, in both instanees through the Director of Nursing and the
Chiefs of Medicine and Surgery. Personnel at this level were informed
that the eoneern of the research was to investigate how staff members
handled the treatment of "dying" patients. On the wards themselves, my
own accounts of my interests ranged from rather detailed discussions, par
ticularly with members of the medical staff, to only casual accounts like
"I'm just interested in what you do here." In all, approximately 200-250
. deaths were directly witnessed.
My procedure involved, initially, the location of those wards in the
hospital which, according to daily census reports, had the highest num
ber of deaths. In Chapter 3 I discuss some features of these wards. I was
introduced, by upper-echelon administrators, to the personnel in charge
of these areas, as a "SOciologist studying the social organization of the
hospitaL" Gradually, over the course of several wecks I became ac
quainted with all members of the staff, from orderlies to tesident physi
cians. At County, I was not required to dress as a physician, but wore a
business suit, with the exception of those times when I was in the Emer
gency Unit and during my observations in surgery and the delivery
rooms. At Cohen, I was asked to wear a resident's gown, which I found
had the advantage of making me less subject to queries from staff mem
bers and the disadvantage of leaving me open to a variety of requests by
patients and
~.!!:.~ !)Ulk_~0ny time was spe~~!~~_~~~~.~~!lg. When possible
to do so un'Ol:iStrusiveIf,'TIook notes in a small book. In Other situations I
made a practice of recording those occurrences I wanted to preserve as
soon as I could get to a private place. In each hospital I was given an office,
to which I returned repeatedly during the day to write down more exten
sive records and dictate memos to myself. Only on rare occasions were
interviews of a structured nature held, and those few which were neces
sary involved personnel from whom I wanted to gather technical informa
tion about hospital proeedures. Some of these interviews were recorded,
and some of the information gathered through them appears in succeed
ing chapters.
On various occasions, unsuccessful attempts were made to record
actual conversations. With the permission of administrators, tape record
ers were placed in eoncealed locations, and wireless transmitters were
carried on my body. However, due to the high level of background noise
in the hospital setting, only bits and pieces of eonversational sequences
were transcribed. In the body of the text wherever double quotation
marks are used to frame a person's speech, or indentations are made to
Introduction
indicate a quotation, the quotation is as nearly literal as on-the-spot hand
written recording wiJ] permit. My limited ability urith shorthand tran
scribing aided somewhat in this recording activity.
In doing field work, investigating "death," I have been aware of the

possible effect of my own presence on the behavior of participants on the
and my only claim to its minimal relevance is my feeling that be
of my long stay in the hospital, particularly at County, staff came
take my presence for granted. While in the early days of my research
at County I distinctly felt that, in many cases, staff members monitored
their activities to show me what they thought I would want to see, as I
became well known to staff and they less suspect of my intentions, I felt
sufficiently disregarded to be relatively secure that what I was witnessing
would have gone on were I not around.
Most of my information is based on casual conversations I had with
members of the staff and, more importantly, on my observations on the
scene. Each day I accompanied members of the house staff on the morn
ing rounds, engaged them in conversation, and attended their conferences.
On special days during the week I attended various specialty conferences,
e.g., vaseular surgery, cancer clinic, obstetrics rounds, etc. During the rest
of my day I spent ~ost of my time standing about nurses' stations, over
hearing conversations in corridors, following physicians as they treated
their patients, witnessing surgical, obstetrics, and autopsy procedures, sit
ting in waiting rooms and cafeterias, chatting with members of families,
and the like. In both settings I was free to go where I pleased-and in
County that included every corner of the hospital, from the morgue to the
staff din}pg'roo~. I had, in each setting, persons who might be eonsidered
as "i,ormants:; namely those with whom I had developed friendships

and ~ in conversation, supplied me with much information about
their circumstances of work, technical matters, feelings about the insti
practices of others, and information about happenings which
took place when I was not present. In nearly every setting in which I
spent time, I managed to befriend some worker and in conversation with
him gain access to some oftha,tsettillg's~~_den ft1~~r~~: On occasion, I
was treated with what was from my standpOint a bit too much enthusi
asm. At County, several interns, fresh out of medieal sehool and anxious to
demonstrate their grasp on the world of biophysical fact, gave me long
tures on the structure of the human organism, complete with live bedside
demonstrations, some of them going so far as to insist that I "feel this,"
"press here," "put your hand over there." OccaSionally my aid was enlisted
to assist in a particular procedure by passing an instrument, helping prop
patient, tighten a tourniquet, and the like, all of which I did to make
as much a part of the scene as pOSSible. I felt that by helping the
morgue attendant transfer a dead patient from the bed to the stretcher, I
PASSING ON
made him feel as though his actions were not being so distantly observed
as when I stood in the background and silently watched him at work. (It
is perhaps of some methodological interest that young interns, particu
larly, regarded my project as having to do with technical aspects of dying
and death. They saw me as some sort of a medical investigator.)
_ _ _ THE PROBLEM OF THE STUDY
'II
i
A central theoretical and methodological perspective guides much of

the study to follow. That perspective says that the categories of hospital
life, e.g., "life," "illness," "patient," "dying," "death," or whatever, are to
be seen as constituted by the practices of hospital personnel as they en
gage in their daily routinized interactions within an organizational milieu.
This perspective implies a special concern with the form a definition
should take, that concern involving a search for the procedural basis of
events. By this I mean that a search is made, via the ethnographic de
scription of hospital social structure and activities, for ~hose practices
which give "death related categories" their concrete organizational foun
dations. Rather than entering the hospital to investigate "death" and
"dying" as I conceived them, I sought to develop "definitions" of such
phenomena based on actions involved in their recognition, treatment, and
consequences. "Death" and "dying" are, from this perspective, the set of
practices enforced when staff employ those terms in the course of their
work day on the hospital ward. These practices involve ways of inspect
ing a body, of admitting and discharging a "patient," various consequent
activities of regarding that body in one way or another, the kinds of judg
mental considerations made by the examining physician and his staff, and
a host of other decisional and administrative practices. Taken together, I
refer to these practices as what "death" and "dying" are, not as the "ways
dying and dead people are treated," or such a formulation. The practices
of inspection, examination, disposition, announcing, pronouncing, dis
charging, wrapping, etc., that I shall explore below, collectively comprise
what could be called the "parent" activity: "making a dead or dying per
son." My emphasis is on the "production of dying and death" (particularly
in Chapter 4), and on the "production of a bereaved person" (particularly
in Chapter 5).
This emphasis on events as constituted by SOcially organized
actions or procedures is speCifically designed to delineate the cultural
components of the phenomena in question. In taking such a view,
fOCUSSing on "natural states" as the products of organizationally pre
scribed, practical decision-making, I intend to dE~o,,~r the social char
acter of these natural states. This is not to suggest that such natural states
are not as well the products of the biolOgical apparatus; of course they
I
~,
Introduction
are. But biological "happenings" are "discovered," "recognized," "named,"

and "treated"-and these activities occur in an organized social world
by persons who hav~' established rules of certification allOWing certain
of them to make offiCially valid deSignations, who premise institution

"alized courses of action on the basis of their knowledge of their own
and others' states. In fact, the very recognition and naming of such
biologically locatable events as "death" occur as social activities: social
in that they require special achieved competetlce, in that the propriety
of the names given is determined by a cultural tradition, in that the
correctness or incorrectness of a designation is a matter of immense
practical concern to others.8 These relevances give the categories "dying"
--"and "death" a distinctly social basis; the very determinations that a
person is "dead" or not, or "dying" or not, are SOCially infused activities.
I shall argue that a separation of the social and biological components of
f these phenomena is difficult to achieve with any clarity.

This study thus seeks to explore the sociological structure of certain
categories pertaining to death. Its foremost concern is not with such
an interest as "attitudes toward death," but with the activities of "seeing
death," "announcing death," "suspecting death," and the like, where in
"each case the ways jn which these activities occur can be seen to furnish
us the basis for a t'description of what death is as a sociological phe
nomenon. I warrant the entry of the SOciologist into the medical world,
not insofar as he can furnish the physiCian or nurse with information
about social organization and social structure, but because that world
is as much social, from its hierarchically organized status relations down
to the activity of looking into a microscope and announcing a finding,
as is any other domain of collective human activity. I hope to show
the rel~~~~,ce of a~?:i~!?gic::!.~~~~!i~!l_!9'! the descrietion of even
1:l1ai:hardest and coldest of biological facts-death. Particularly, I hope
~ to d~S'O-wi"fhoui'speCi1iCill perIOrmi"itgtransformations on the object,
without fOCUSSing on its "sociological aspects" (e.g., the study of its
effects on group structure or the like). Rather, I seek to show by examin
ing the phenomena of "dying" and "death" as physicians and nurses
themselves regard them that such phenomena cannot be adequately
described at any level without consulting the SOcially organized character
y-
The focus on practical actions, procedural definitions, and common sense knowledge
derives from the ground-breaking work of Harold Garfinkel of UCLA. For CJ(
tensive considerations of common sensc methods of categorization see especially his
"Studies in the Routine Grounds of Everyday Activities," Social Problems, 11, No. 3
(Winter, 1964), 235-250, and his "Common Sense Knowledge of Social Structures,"
Transactions of the Fourth World Congress of Sociology, Milan, 1959, Volume 4,
pp. 51--65. A volume of Professor Garfinkel's theoretical essays and empirical re
searches is currently in preparation for publication by Prentice-Hall, and a col
lection of articles by participants in his conferences on ethnomethodology at UCLA
will be published shortly by Aldine Publishing Co.
....r ~
10
PASSING ON
of those judgmental activities and administrative considerations which

are involved and eventuate in their discovery, treatment, and consequent
effects.
In the course of my research a series of special topics came to
interest me, and I have tried to incorporate discussions of them within
the general theme of the study. In Chapter 3 I have included a discus
sion of some of the special problems of the morgue attendant, that
person in the hospital most continuously involved in the grossest aspects
of "death work." Some of the problems he experienced in his work are
shared by those members of the society who, by virtue of the kind of
work they do, find themselves continually seen as "on the job." With a
very limited degree of flexibility, what they are up to is always available
for others to see or infer, and as a consequence their work life is char
acterized by special sorts of pressures. My discussion of some of
morgue attendant's problems is intended as an essay in the SOciology of
occupations.
In the course of investigating deaths throughout the hospital, I
became intrigued by the special problems that plague hospital staff and
administrators and constitute a recurrent topic of many theological con
siderations, namely those surrounding the treatment of premature and
younger fetus deaths. While much more can be said about this area,
its legal, social, and administrative aspects, and while there is a par
ticularly interesting investigation yet to be made into the structure of
"bereavement" in the case of such deaths, I have restricted my attention
here to matters that accord with the general theme of the study: namely,
how decisions concerning death are made within the constraints of or
ganizationally conceived necessities.
Within the general framework of the study's theme, "deat~~~s <l
procedurally coIl~(:i~~d
" I have sought to retain a general ethno
. graphic stance in the discussion, keeping uppermost the concern to
prOVide a documentation of facts of hospital life and death hitherto either
unseen or unnoticed by outsiders. I feel it a shortcoming of research on

hospital social organization that, with very few exceptions, no detailed
accounting of patient dl.re practices is available. \Vhatever work is avail
able on "death in the hospital" is generally based on field interviews,
rather removed from actual instances of dying, relying heavily on the
use of informants who retrospectively report upon their attitudes and
happenings at the time of the death. Whatever contribution this study
might make as an addition to that research will hopefully derive from the
fact that the information it contains was gained firsthand.
In Chapter 5 a different concern is discussed, one somewhat re
moved from the main subject matter of the early chapters. In the course
of my observations, and particularly on the Emergency Unit of County,
Introduction
11
I frequently had the opportunity to wituess encounters between phy

sicians and the rela1!ves of recently deceased patients. Dressed as a
phYSician, I entered the room with the doctor when he announced the
person's death, remained silent throughout the encounter, and left with
him. It is my suspicion that I was taken, by members of the family, to
be "just another doctor." On the basis of the information about these
encounters that I obtained in person, as well as that obtained from
listening in on telephone call announcements of deaths (several physicians
arranged to notify me when they planned to make such a phone call and
allowed me use of an extension telephone), I have developed an analvsis
of what I regard as a central SOciological feature of such occasions:
institutionalization of a conversational format of discourse as a means
transformIng the occasion from one of trauma to a state where both
physician and relative can sustain the proprieties of social interaction.
On the basis of my observations in this setting, I have- made suggestions
concerning what I take to be some prominent problems of interaction be
tween bereaved and nonbereaved persons in our society. That discussion
is prefaced by an analysis of some of the organizational constraint., opera
tive in the release of bad news within the hospital.
While at Coh~, I had the opportunity to get to know several mem
bers of families of recently deceased patients, who were kind enough,
in their state of emotional upset, to allow me to tag along with them
as they left the hospital and went home. I managed to gain their con
fidence, discuss their problems with them, and, particularly, to observe
the fashion in which they announced the death of their relative to
others in the community. Only a limited number of such observations
were made, and no firm basis for a deSCriptive analysis of their problems
existed. Several general features of their behavior seemed to deserve
comment, if only as a speculative first effort. In Chapter 6 I have pre
sented what I feel to be some of the principles that appear most relevant
in the dissemination of news of a death. In an area of inquiry so com
pletely neglected, I felt that some comment, even based upon scanty in
formation, was better than avoidance. The study of bereavement and
postdeath patterns of interaction is sadly in need of concrete research,
and while difficulties of observational access to such a domain may be
great, they do not seem, at least on the basis of my experience, insur
mountable. Hopefully I have prOvided, in that discussion, a basis for
formulating more systematic inquiry in this area.
TWO
The Setting
of the County Hoopital
t'
is a 440-bed, acute treatment, general hospital

for the "indigent." It is incorporated within a county-wide medical
care welfare system which in addition to County itself includes a long
term chronic care facility and a number of outpatient clinics. Both
hospitals in the system, as well as the various outpatient clinics (the
newest and largest of which is adjacent and attached to County) serve
as training institutions for interns and residents. The system has no
direct medical school affiliation. County is located in a lower-middle-class,
foothill area of a large West Coast city, within an extensive metropolitan
community composed of several large municipalities. The population of
the city within which County is located has a rather sizeable and some
what transient cohort of recently immigrant Southern Negroes, who re
side in the city's extensive slum district. The community has something
of a reputation as the major western center for immigrating Negroes,
considered by some as the "Chicago of the post-war era." It is the slum
district's inhabitants who constitute County's core base patient popula
tion.
The hospital theoretically prOvides medical care, through its
regular inpatient and outpatient divisions, for all "indigent" residents
of the county. The fact of an "indigent" or "charity" hospital mn be
misleading however, in that the care it prOvides is rarely free. Once
admitted to the hospital, a patient is interviewed by a county-employed,
" COUNTY HOSPITAL
Ii
13
14
PASSINC ON
hospital~based "eligibility worker," whose task it is to assess the approxi~
mate percentage of total care costs which the hospital administration

feels it can warrantably charge the patient, on the basis, presumably,
of his income. These eligibility workers, all of them women, are civil~
service employees, whose main training consists in the acquisition of
knowledge of local welfare regulations. While they report that only a
small percentage of the patients, less than 25 per cent, ever pay their
bills, rather consistent efforts are made, with the support of local law
enforcement agencies, to collect as much as is feasible of the total assessed
amount. Assessed bills have in many instances exceeded a thousand
dollars, even in cases of patients whose chief sources of income are monthly
welfare checks. In the past, wages and welfare checks have been gar~
nished as a means of extracting payments for hospital costs. There is
currently some controversy developing about the propriety of this
practice, whereby two tax supported institutions-the welfare system and
the health system-so thrive off one another, circulating the same
monies. In recent years there has purportedly been somewhat less en
thusiasm in the collection of payments than was reportedly exhibited in
the 1950's.1
As a county institution, the hospital's legal affairs are handled by
county district attorney's office, which serves as its legal advisor in
areas of forensic medicine and many matters of hospital policy. The
collection of bills is the responsibility of county collection agencies, with
proper assistance obtainable from the police department. While ad
ministered by a physician, ultimate say-so in many areas of fiscal and
medical policy is in the hands of the county commissioner's office.
Therefore, with a Catholic and influential district attorney, for example,
such matters as the propriety of performing sterilization operations on
women can be legitimately decided by the county commissioners; it is
against hospital policy for an obstetrician to sever a woman's Fallopian
tubes during surgery, even if he feels it medically advisable to do so and
has the patient's permission,!) The penalty for performing such an
operation is immediate dismissal from the hospital, and at least one
occasion is known where that penalty was invoked. An obstetrician re
1 "Charity" hospitals are known not to be free, For national figures on the percentage
of hospital costs mel by pkltients in such institutions, see J. H. Hayes and H. Becker,
Financing Hospital Care in the United States, 3 vol,. (New York: Blakiston, 1954),
p. 52, and S. E. Harris, The Economics of American Medicine (New York: The l\fac~
millan Company, 1964), pp. 229-237.
~ The connty is known to be rather conservative in its attitudes toward recipients of
welfare. In recent years there has been a campaign, not without objection, to investi
females receiving welfan' checks on the basis of nonsupport. Squads of
workers" have occasionally descended on the homes of such residents in pw(laWIl
hours and if a man is fonnd at the residence, welfar(, payments are discontinued and,
on Ilot a few occasions, criminal prosecutions Oil "welfare fraud" statutes are initiated.
The Setting of the County Hospital
15
ported, "I've held those tubes in my hands many times during a C

Section and heard theP'woman beg me to cut them, but I can't do it, even
if she's had a dozen kids." The County obstetrician is obliged to refer such
cases to private physicians who practice in hospitals where such pro
cedures are permissible. This includes nearly all local facilities except
County (and is typically something which such a patient cannot afford).
Several years ago there reportedly was a heated controversy over the
ethicality of performing hysterectomies on patients. The commissioner's
office, under the persuasion of the district attorney, was said to have
sought to convince hospital administrators to refer all cases of needed
surgery in that area to other hospitals, but hospital administrators argued
that such a practice would constitute neglect of medical responsibility.
A ruling that the operating surgeon must obtain written permission
the medical director of the hospital and two consulting physicians be
fore such surgery apparently resolved the issue.
In the daily course of medical practice at County, interference with
policy from county officials is held to a minimum, and the bureaucracy is
routinely circumvented by house staff who engage in minor violations of
legal regulations. So, for example, the requirement to obtain signatures
prior to an hyster~tomy has been ~ea!~d.,",.!~~!y', often without any
actual consultation on the case. On several occasions, the signatures of
colleagues were signed on the basis of telephone conversation per
mission. The hospital staff member is theoretically obligated to report
to proper authorities any crimes he learns of or has reason to believe
might have occurred. The confidentiality of the doctor-patient relation
ship is thereby somewhat weakened; yet, County physicians do not
regularly report upon the criminal activities they know of, or suspect, if
not so much because of an ideological commitment not to do so, then
because of the bureaucratic paper work and time involved. In the
Emergency Ward, a distinct branch of the main hospital, many "walk-ins"
occur, i.e., persons who arrive at the division on their own accord,
without ambulance or police delivery. Some of these persons have been
the object of physical attack, or suffer injuries or diseases as a result of be
havior which might be considered as adequate grounds for prosecution.
It is primarily when hospital physicians believe that the police are or
will become involved in the case and that they themselves will be held
to account for not reporting their own involvement in it that police
headquarters is notified. Physicians treat many drunks, attempted sui
Cides, and the like without informing the police that these people are in
their custody. While it is offiCially required that the names of all women
known to be delivering illegitimately conceived children be submitted to
proper authorities (because of the controls these authorities can exercis('
Over such matters as welfare assistance checks), these names are rarely
16
PASSING ON
submitted (approximately 40 per cent of the births at County are of

illegitimately conceived infants). In some instances operating obstetri
cians have been known to sever Fallopian tubes at the request of their
patients, particularly if they have assurances that the patient will not
have cause in the future to register a complaint. One physician re
ported that he was waiting until just before his reSidency was com
pleted and that he would then try to convince women who had had
very large numbers of children to allow him to "tie their tubes."
Generally, despite its status as a county agency in a county well
known for its punitive attitude toward recipients of welfare, the hospital
is a relatively safe place to be treated, from the standpoint of possible
discovery and prosecution for illegal behavior. Knowledge of "major"
crimes will be transmitted, but many "minor" ones go officially un
noticed. In the Emergency Unit there is a designation "50-50," a code
term for all police cases. When a person is treated who has committed an
offense and is so termed, a special form is to be filled out and, in some
cases, the police department notified. In most cases, drunks are treated
and no report issued. In matters such as fist fights, if':no" weapons have
been used, a report will generally not be made. If, however, a patient
should treat the physiCian with what is regarded as disrespect, a report
may be issued, and the threat of such an action has been used, by
physiCians in this unit, to subdue persons who are "recalcitrant." In
cases of attempted suicide, there seems to be some variation in reporting
depending upon the particular physician in charge and the severity of
the attempt. In those cases which the attending physiCian considers to
warrant psychiatric intervention, the police are notified and a "temporary
hold" placed on the patient. With a policeman's signature, the person
can be restrained in the hospital's psychiatric ward for a period of
72 hours, and if further action is taken he can be brought before a
commitment hearing (there is a small courtroom on the psychiatric
ward where, several times a week, a county superior court judge hears
commitment proceedings). In some potential suicide cases, and particu
larly if the attending physiCian holds a negative attitude about this
course of action, a patient will be released after treatment with no police
report. This is espeCially likely if the physician regards the attempt as
"insincere," a decision which is generally reached if the physical con
sequences of the attempt were negligible, e.g., the patient ingested a
half-dozen sleeping pi1Is and remained conscious throughout. Such
cases are considered as "fakes" and such patients frequently released.
There are some areas of tension between county officials and
hospital personnel regarding the proper role of the hospital as a county
affiliated institution. The major one involves the Emergency Unit, where
most "criminals" are treated and victims of violence patched up. Staff
17
~ have claimed that local police officials favor the use of Emergency Unit
I facilities as relatively safe places to coerce and beat criminal suspects.
There is a small offi&"in the ward that is directly in view of the public
waiting room, designated as a "Press Room," to which suspects are taken
by police when blood tests for alcoholism are done (the staff of the ward
is responSible for giving such tests on a policeman's request). On several
occasions police have been known to bring suspects there and, so it
would appear from the noise that issues from that room, beat them.
While the police are apparently not troubled about what they must know
people overhear while they are in the room, on numerous occasions rather
harsh words have been exchanged between them and nursing and
medical personnel who maintain that the room is being improperly used.
During a period of nine months several formal protests were made by the
hospital to the police department, but at the end of that period, such
"beatings" were still being heard, particularly on Saturday nights. A
nurse commented: "The cops wouldn't dare do that (beat suspects) on
the streets where they could be seen, so they come in here where they
think no one will say anything." The Emergency Ward has two holding
cells, much like prison cells, where criminal suspects receiving medical
treatment who req~re overnight care are kept during their transit from
the street to prison. This facility is a distinctive mark of the County Hos
pital, along with the appearance of large numbers of policemen in the
Emergency Ward on busy weekend evenings. When police officers ac
company prisoners to the hospital for treatment, they have the legal
duty to stay with their prisoners while they are seen by a physiCian. It
is common in the Emergency Ward to find policemen restraining alco
holic and epileptic prisoners while they are being examined and treated
by the attending physician. On such occasions, nurses, who would nor
mally assist in treating such patients, are often relieved by policemen,
who are sometimes less than totally mindful of the phYSiological effects
of the way in which they employ restraints. On several occasions, a
particular surgical resident refused to examine "police patients" because
of the ways they were handled by police. Generally, however, nurses
leave the room and doctors quietly treat the policeman's charge. Some
physicians often page for a policeman to come into a treatment room and
aid in subdUing an alcoholic patient who is "causing trouble." On several
nights there were fist fights in the treatment rooms; in one case a police
man hit a man who was cursing him while being bandaged for facial
lacerations by a physician.
The main part of the hospital is devoid of obvious signs of official
connection with county government agencies, though in its over-all ap
pearance resembles many such tax-supported institutions, particularly
the traditional American county or city hospital. The physical plant is
18
PASSING ON
something of an eyesore. The grayish-brown building sprawls rather

haphazardly along the edge of a hillside, bounded by large walls and
moderately busy streets. To reach the main entrance from the
one has to climb what appear as an infinite number of steps, up a rather
steep incline. The surrounding residential neighborhood is a transitional
area of old, deteriorating wooden houses, occasionally interspersed with
newer duplex-type apartment buildings. Architecturally, the hospital
could be said to be early twentieth-century "American Gothic." Its hall
ways are dingy, poorly lit, and badly ventilated. The building has no
visitors' eating facilities, with the exception of a few old vending ma
chines, which are typically out of order; the gift shop which is commonly
found in middle-class hospitals is, congruent with other facts about
County, absent. A newcomer qUickly detects a range of rather obnoxious
odors, more noisome than usually encountered in the public parts of most
hospitals, which add to the generally d~E~~S~!!!!Ll!l()od~ o()he .setting.
The only relatively bright Spots in the building are those places whiCh are
set aside for use by the medical and nursing staff, e.g., lounges, cafeterias,
offices, etc., and the new clinic building, adjOined to the main plant by a
long and airy corridor. There are gardens surrounding the building,
of which are carefully planted and groomed, and seldom used. In its over
all physical structure, the hospital appears considerably delapidated. 3
The main plant consists of a long narrow building, four floors high.
On each floor there is a long, wide corridor, off which branch four wings
of patients' beds. Altogether there are sixteen such wings, stacked on
top of each other, four per floor. The wing on each floor is referred to as a
"ward," each separately designated for a different medical or surgical
service. The hospital has the usual range of divisions, e.g., medicine,
surgery, obstetrics, pediatriCS, orthopediCS, etc., but not the more speCial
ized services often found in research-oriented and wealthier institutions
-neurology, cancer ward, ophthamology, audiology, cardiology, and the
like. On the medical wards, diseases from diabetes to cancer to glaucoma
to syphilis will be found, and patients with quite dissimilar medical prob
lems often are assigned to the same rooms.
Although called "wards," the wings differ from what typically goes
by this term. Each ward is an arm of the central corridor and con
sists of a series of private, semiprivate, four-, six-, and eight-bed rooms,
the latter of which have the more traditional character of wards, This
ward is unofficially divided into two sections, that half closest to the
central corridor (which is perpendicular to the ward corridor) being re
3. For an excellent description of a hospital with very many physical features similar to
County, see Jan De Hartog's account of a Houston, Texas, general hospital in The
Hospital (New York: Atheneum Publishers, 1964).
19
served for the more seriously ill patients, the outside half, farthest from
the main corridor, f~ the ambulatory and semi-ambulatory patients. A
nurses' station constitutes the division between the two sections, and
adjacent to it are a supply room, sterilization room, examination room,
and small laboratory. The larger ward rooms-six and eight beds each
are in the "ambulatory section," and the private, semiprivate, and four
bed rooms, in the "critically ill" half. Each of the sixteen hospital wards
is identical in these respects. At the main corridor end of the ward is an
old elevator, officially deSignated for hospital staff only, though not always
used by them alone. There are large elevators in the central part of the
hospital, where the main corridor joins the corridor to the clinic building,
and where administrative offices, operating rooms, and cafeterias for
employees are located. These elevators are marked for visitors' use. Un
like the layout at some hospitals, such as Cohen, an elevators in County
are visible to visitors, and closely enough visible so that what is being
transported from floor to floor, including dead bodies, can be seen by
a properly situated onlooker. Oy.~~:all, the hosp~t<ll isn9t.strll.<;tI,lTGQ J.Q..
~rov~?~,,<:l~~!inc~!YJ?.1:ll?lic and nonpubli:p'la.ces, with the exception of the
operating room area, the maternity ward, tne premature nursery, and the
hospital morgue. ;f
Each ward corridor is about 75 feet long and 10 feet wide; the
main corridor, which runs the entire length of the hospital, is consider
ably wider. The private and semiprivate rooms are quite tiny by most
contemporary hospital standards. Aside from the bed, there is a
Single wooden chair and small wooden nightstand per patient; the over
head room light supplies the only illumination, for there are no in
dividual bed lights. The private room is about 8 by 10 feet in dimension,
the semiprivate room about 10 by 15. While apparently clean and freshly
painted, the ward and rooms are very drab and poorly ventilated. There
are no visitors' waiting rooms on the ward itself; the only place a
visitor can await the beginning of visiting hours is in the general hos
~~~!.~!t~~fr?~t of the building, which, with its iong bCii-ches, re:
sembles a train station. If, auriiiffa:'visifwftli' a patieiit;"a"reliitiV:e'is
""aSk:edto"leavefhe
he must stand in the ward corridor. None of
the doors to individual rooms is closed, with an exception to be de
scribed below, so that a visitor can witness nearly everything that goes
on in neighboring rooms. While curtains surround each bed in the multi
bed rooms, they are not always drawn at appropriate times. During visit
ing hours, as one walks down the hall to a patient's room, he is quite
likely to see several patients' bodies exposed as bed clothes are changed
or examinations conducted. Except on certain occasions, the use of cur
tains to screen off a bed is only a gesture, so that there is nearly always
room,
20
PASSING ON
a degree of openness of the screen, with consequent visibility for an OD

100ker.4
"Security measures" at County are noticeably less extensive than at
Cohen. While there are considerably fewer visitors around the hospital
than is the case at Cohen, restrictions on their freedom of movement are
not very great. On the obstetrics ward at Cohen, when the "babies are
out," i.e., when infants are being taken to their mothers for feeding, a
nurse stands guard at the elevator to prohibit the entry on the Hoor of
unauthorized people, which includes, in addition to visitors, all hospital
personnel who have no rightful business on the maternity Hoor. The
restriction applies to physicians who have no patients on the Hoor. At
County Hospital, the infant nursery is on a different Hoor from the
maternity patients' beds, and babies are brought up in the elevator,
carried by student nurses, when feeding time approaches. While some
effort is made to insure that the elevator will be empty, on numerous oc
casions I saw persons other than nurses riding along, e.g., janitors, visitors,
physicians, etc. When this was related to OB personnel at Cohen, they
expressed shock at the implied lack of concern wi~h' asepsis. When
mothers nurse their infants at Cohen, curtains are drawn between their
beds in multibed rooms to afford privacy and presumably limit the
possibilities of germ spread from one mother to another's child.
At County, an interesting method of child-feeding is characteristic
of certain general features of that hospital's atmosphere. At appOinted
hours during the day, the student nurses depart, en masse, from where
they are working and go to "pick up babies" from the nursery. At a co
ordinated moment, an OB nurse rings a loud buzzer to teU the recuperat
ing mothers that it is feeding time, whereupon the mothers, in their
characteristic postdelivery shuffie, form a rough line in the corridor and
painfully meander down the hall to a large "feeding room." In this feeding
room are a dozen or so old rocking chairs, set about in a cozy circle,
where the mothers sit, prepare their breasts for feeding, and await the
arrival of the nurses' brigade. Those mothers who are not breast-feeding
their babies (and the proportion of them is very low at County and quite
high at Cohen) are prQ.vided with prepared formula bottles. Apparently,
public feeding would be an intolerable practice at modest middle-class
institutions where, at least as in the case of Cohen, privacy at feeding
time is cherished and infringements upon it negatively sanctioned. (The
fact that the investigator was freely permitted to observe the mass-feeding
practice at County, yet treated much as a visitor at feeding time at Cohen,
I found this to be tme as I walked down ward corridors through areas where it was
proper for visitors to be, though it is not altogdber dear that aIllOng County's patient
and relative population such visibility would be a noticeable matter. It may be a fea
ture striking only to middle-dass eyes,
4
21
is partially indicative of the general ideolOgical difference between the
two settings in this re~ard.)

Throughout County, many aspects of medical care are carried out
on a mass basis. Most X-ray examinations are done in the morning hours,
when the doctors' orders from the previous day are consulted to pre
pare those patients for X ray whose examination has been requested.
While at Cohen patients are individually taken to X ray, at County
several are taken at one time, by a group of attendants. There is a
morning line-up of stretchers and after all patients scheduled for radio
logical examinations have been assembled, a group of attendants march
them off together. If only one patient is scheduled for an X ray, and
there is no urgency attached to the request, it would not be considered
especially improper for a nurse to hold up sending him to X ray until
other similar examinations were ordered. For example, if a doctor left
orders for a patient to have an X ray, that patient might not have
an X ray for two days, until several other X-ray exams were called for.
It is not improper to employ a rationale that says: "There's no use
having an attendant removed from other work just to take one patient
over to X ray." Similarly, laboratory tests are ordered in batches, rather
than on a one-by-on~ basis. If a physician has to do a pelvic examination
he will go through the charts to see if any other such examinations are
needed, and if so, try to do them all at the same time, one after the other.
For a certain range of tasks, like taking blood pressures, temperatures,
and pulse readings, there is a tendency at all hospitals to schedule such
activities by the clock, and to do them for all patients at the same time
each day. At County, one finds similar scheduling for the sorts of ac
tivities, which, at Cohen, would not be so scheduled. Examples are:
doing pelvic examinations in OB, doing spinal taps, ordering medications
for patients, taking patients to X ray, etc. At Cohen, nearly every ward
has its own EKe (electrocardiogram) machine. At County, there are a
limited number of such machines and the administration of EKe exam
inations follows a routine. A woman technician spends her entire day
systematically wheeling an EKe machine through the hospital's wards;
she checks the charts on each ward and does EKe's on all patients for
whom they are ordered. If a physiCian orders an EKe, he must wait for
the technician's round to bring her to his ward. In Emergency Ward
routine, EKe machines are available for case-by-case use, but elsewhere
in the hospital one places an order and awaits the arrival of the machine.
In many respects, the County patient is at the mercy of the scheduled
character of medical care activities; at Cohen such schedules are so
{ frequently violated by physicians' requests to "have it done now," that the
request, rather than the schedule, is the basis for administering treat
ments.
22
PASSING
ON
The feasibility of mas~_tr:eatf!lent based on routine is enhanced by

the fact that at CountY" there are no private patients. Physicians treat a
bank of patients, the central principle for the allocation of work being
ecological, i.e., the physician mans a ward and treats its patients. This
fact has several rather important consequences that will be discussed
shortly and referred to repeatedly in the course of later chapters. First, a
few words about the character of the medical staff.
The chief sense in which County is a "county hospital" seems to
lie in the fact that no private patients are treated there. While a given
patient might have a private physician, should that person be admitted to
County, his own physician can no longer treat him. Referrals to County
by private physicians are rather infrequently made and typically only if
hospital care is considered quite essential and the patient has no funds.
All patients are the patients of the hospital's employed intern and resi
dent physicians. In hospital terminology, County's staff is strictly a "house
staff." These doctors are under the general supervision of a county
salaried medical director, the chief administrator of the hospital, and as
sume full responsibility for the admission, treatment, a:nd'discharge of all
patients.
The medical staff consists of apprOXimately 45 interns, 30 residents,
and a dozen part-time division directors. The actual number of physicians
in the house at anyone time, and from year to year, varies slightly de
pending upon the hospital's success in recruiting new interns and resi
dents. In recent years the number of applications for internships and
residencies has been roughly equal to the number of positions available,
so that nearly all applicants are accepted. Private physicians are ap
pOinted, with token salaries, to posts as the "directors" of various hos
pital services, and their central responsibility is to make "grand medical
rounds" each week with the permanent house staff. They do not treat
patients directly, nor may they admit their own patients to the hospital.
They are essentially consultants, with a very limited voice in matters of
general hospital and medical policy. Unlike the "private physician" at
Cohen Hospital, they have no final word in the treatment decisions on
any given case, that'authority resting with the chief resident of the
service. In addition to these nominal directors of services, a group of
private physicians rotates through the hospital, one month each per year,
offering free consultative "charity" service. During his month of service a
private physician comes to the hospital twice a week, in the mornings,
and makes daily rounds with the house staff, providing general consul
tative advice. He has no authority in planning treatment, that authority
residing solely with the house staff, within which the intern is answerable
to the resident, the resident to the chief resident, and the chief resident
23
to the medical director. While at Cohen the visiting man is a key figure
(and not really a "visitor" insofar as nearly all of his hospitalized patients
are at Cohen and he 1)ften spends a considerable part of his day there),
at County the visiting man is a true "visitor," with very limited say-so.
He is, in his presence, accorded polite deference and, behind his back
regarded as something of an intruder. Interactions between house staff
and "visiting men" have the character of "going through the motions,"
and this seems to be recognized by both parties. At Cohen Hospital, a
resident is often obliged to "have a consult" on a "service" patient (a
patient who has no private phYSiCian), meaning that he is obliged to
seek the advice of a visiting man before instituting treatment, and the
decision of the visiting man is binding. At County, the only people with
such authority are the residents, A resident at Cohen who was having
difficulty locating his "consult" and was thereby held up in his treatment
of a patient (and made to stay on after his shift was over) complained,
"Oh, for the good old days of the county hospital where we didn't have
to go through this nonsense."
The resident and intern physicians at County are drawn pri

marily from the state university medical schools, and among these, the
average quality sch~ols. Of the 45 interns, some 30 came from schools
such as the Universities of Iowa, Nebraska, Oregon, Washington, Cali
fornia, Utah, North Carolina, Tennessee, ~Iisconsin, Michigan, Alabama,
Indiana, and Georgia. A few came from smaller colleges of lesser repute;
none was a graduate of the bigger and better known medical schools
such as Chicago, Harvard, Yale, Stanford, Kansas, Washington University,
Johns Hopkins, and Columbia. From what can be gathered from conver
sation with hospital administrators, most of the interns were in the second
quarter of their graduating classes, i.e., between the fiftieth and seventy
fifth percentiles. County therefore seems to get better than average but
not top-notch students from fairly respectable state university medical
schools. Many of the residents did their internships at County (approxi
mately 60 per cent); some came from other comparable hospitals in the
United States; none from hospitals which would generally be con
sidered as better quality institutions. When asked informally about the
reasons they had chosen County, interns reported that they wanted to i
work in a county hospital where one gets 'more experience: and, as a 1!1
prominent reason, many said they wanted to come to the \Vest Coast in :1
order eventually to practice medicine there. Quite a few interns ex
pressed disappointment with the West Coast, complaining that while they
had expected beaches, night clubs, and women, they had found instead
that they were living in a transitional slum area of a city where recre
ational facilities were not extensive. The relatively high proportion of
24
PASSINC ON
interns who stay on at County seems partially explainable by the difficulty

County interns have in getting residency posts in other institutions. 5
As a hospital with no visiting staff, Le., no private physicians treat
ing private patients, greater responsibility is given to intern and resi
dent physicians. In the private hospital, an internship is very often rightly
regarded as involving quite menial, nonresponsible work. At County,
however, interns are given responsibility to engage in those kinds of
medical activities which, in private hospitals, would be performed only
by residents. Likewise, residents are granted much less freedom of
movement and responsibility for independent decision-making in the
private hospital than at County. All through the staff hierarchy, we find
a generally greater amount of responsibility independently assumed by
personnel than would be assumed by similarly stationed personnel in a
At County, nearly all
private hospital. Several examples can be
babies are delivered by interns and residents, and nurses assist in de
liveries by giving anesthesia, when
At Cohen Hospital, all
deliveries are performed by private physicians or residents, and the
latter only on "service patients." At County, first-year-'residents often as
sume complete charge of relatively routine but major surgical procedures,
e.g., appendectomies. The intern assists with suturing. At Cohen Hos
pital, first-year residents never make incisions and interns are never al
lowed to do suturing, those tasks being allotted to the advanced resident
and junior resident respectively. At Cohen, the student nurse is generally
not allowed to start an intraveneous injection to prepare for IV feeding; at
County, an intern would consider it beneath him to be asked to start an
IV, and oftentimes so would a nurse, who would call upon a student.
Some IV solutions are administered through what is known as a "cut
down." Here, in part because of the potency of the solution being ad
ministered and the concern not to have that solution invade surrounding
tissue, a small incision is made, typically in the leg, a vein is located,
severed, and affixed to the IV needle to permit sure entry of the medicine
directly into the blood stream. At County, interns regularly do cut
downs, in fact residents have been known to can upon interns to do them.
At Cohen, interns are not permitted to perform the procedure, but only
to assist the resident, who does the major work.
:!\
Generally, the absence of the private physician lowers the upper
I!: level of authority and upgrades the domains of responsibility at all
d staff levels. A newcomer to County gets the initial and perhaps lasting
5 For general discussions of recruitment to internships and data on the location of
medival students after graduation, see W. Glaser, "Internship Appointments of Medi
cal Students," Admillistratit:e Science Quarterly, 4 (Deeember, 1959), 337-356, and
J. E. Deitrick and R. C. Berson, Medical Schools in the United States at Mid-Century
(New York: The M(lCmillan Company, 1953), Chapter 14.
.25
impression of a hospital "run by boys," where it is at first quite in

congruous (perhaps only to the middle-class observer) to see quite young
men delivering babies:' doing surgery, and the like. The traditional image
of the physician, whose countenance and bedside manner convey ex
perience, is as markedly absent at County as it is present at Cohen. The
average age of the County physician is 28, that of the Cohen doctor in
the forties.
The absence of the practicing, experienced specialist that one finds
in the key authority position in many university-affiliated hospitals and in
private institutions generally, prOvides a special character both to the
kind of "learning" one does at County and to the kind of medicine and
surgery practiced there. At County, residents and interns learn almost
exclUSively from each other. There is no outside source of knowledge and
experience except that of the textbook and the extremely nonsystematic
instruction prOvided, on a very occasional basis, by the "visiting man."
The intern learns from the resident and the resident from other residents.
~owledge is t~"!ls "il!tern.~Ib'g~n~r!!t~g->" as it comes down from resi
f dents and not in from established professional physicians. Whatever
experience the most experienced and knowledgeable physician in the
hospital has, he ha} achieved in working at the hospital and not via
consultation or instruction from outside. In a rather strict sense, "County
medicine" is just that, with the exception of those comparative influences
which a diversity of medical school backgrounds might prOvide. In the
world of medicine generally, consultation and supervision are institution
alized the way they are in part because they prOvide for diversity in
training, exposure to wide varieties of medical experiences, etc. By up
grading the age of the person with the "final word," the hospital where
the private specialist physician has great power seeks to insure a broad
base of experience for diagnostic and treatment effectiveness. At County,
the internal generation of knowledge, without substantial external supple
ment by those with greater experience, makes it appropriate for one to re
gard the setting as a "closed system," in an information, or more generally,
ideological sense. County's teachers are its own students, and this "fa
' milial" character tends to be a limiting feature, in certain key respects.
One major consequence is that innovation is drastically limited. The de
(
velopment of new techniques, dissemination of-~~~- infomi'ation about
drugs and disease properties, treatment programs, etc., occurs from
Within only, on the basis of experience at County alone, by County
physicians alone. Over and above that basic store of knowledge that a
medical school education provides, learning at County is largely a do-it
,\ yourself matter, and the environment is, in many respects, an expel'i
nmental one, in the practical rather than research sense of that term. A
lack of daily contact with the ongOing outside world of medical practice
26
PASSING ON
provides for a general technological stagnation. Many procedures which

have long since been abandoned in favor of more modern practices at
other hospitals are still much in vogue at County..The conservatism of
medical care is not so much a rin' d conservatism, based on a well
'~~ie~i~nc;eg ige()ipgy, asa'f6i~ed one.
e relati~elylow budget for the
purchase of new equipmentIs-onty-a partial explanation; the general
lack of contact with long-term experience seems quite important. Many
County physicians are aware of the cultural lag and recognize that the
sheer fact that its young men have been exposed to modern medical
school training is not sufficient a basis for innovation and change, but
that keeping pace with current developments best occurs once one has
left an internship and residency and begins actively to practice his speci
alty in interaction with colleagues.
In addition to the general innovative vacuum at County, certain
particular practices cannot be instituted without greater experience than
an internship or residency provides. For example, at many hospitals in the
United States, no one but a "boarded" obstetrician can use forceps in the
delivery of a newborn. There are many varieties of 'forceps, and their
proper use requires very experienced hands. The use of forceps is routine
in the delivery room at Cohen, but virtually nonexistent at County.
Cohen physicians use forceps in a great proportion of normal deliveries
and argue that rather than being dangerous, as lay persons often feel,
the proper use of forceps greatly expedites the delivery of a baby and is
often a safer procedure than alloWing the head to exit the birth canal un
assisted, at the risk of an overly long delivery with a consequent in
crease in fetal difficulties. At County, a key reason for the absence of
forceps deliveries is that no one gets sufficient experience in conducting
the procedure. By the time one begins to have the prerequisite skills
necessary for learning to do difficult forceps deliveries, he has com
pleted his residency and left the hospital to begin private practice.
The obstetrician gains most of his experience in forceps deliveries after
he has completed his residency and begins his specialty practice. The
same general problem is true of a wide variety of technical skills, and
in every such case there is no available knowledge base at the hospital
whose upper level of medically competent authority is constituted by the
house staff resident.
With no private patients in the hospital, the key method of patient
treatment is ecologically based, One treats not patients so much as one
does a "tour of duty." The clock and calendar govern the way the intern's
time1s allocated-not the particular patients who happen to be his charge
for the day. Once he is "off duty," he relegates his care of the patient to
his colleague, and the latter does not feel obligated to consult the former
to get clearance for instituting a treatment, nor does the former feel
27
particularly obligated to retain any control in the patient's care. While a

wide degree of latitude is given younger personnel as regards their rights
to perform complicated procedures, perhaps "responsibility" is not an
.1!.~
appropriate term, for t!!~9o~!l'!y__ p~ysician's~~lig.a!ions
closely cont~~Ile~_ as_~he Cohen-E-hysician's, who is answerable at ~~ny
pOint~-!?a-fo_ITll}d~~Je co!!ecti0!l.E!_s~eriors. It is important to note, roi--
OUilater discussion will return to the matter, that one of the main dif
ferences between being a physician at County and at Cohen derives
from the fact that given the lack of an historical development and in
volvement with relatives and patients, County doctors can interchange
with one another in the performance of a wide range of tasks. Once a
history between physician and relative and physician and patient has
become well-established, and a traditional "doctor-patient-relative" con
tractual understanding reached, a certain segment of the doctor's tasks
can no longer be relegated or delegated to other doctors to perform. At
County Hospital, the delegation of tasks is quite common, and extends to
those kinds of tasks which, at Cohen, would not be properly delegateable,
e.g., talking to the family about the patient's condition, doing surgery,
etc. It can be noted parenthetically that one of the key worries some per
sons have about "s9cialized" medicine derives from the possibility that
such arrangements {Yill militate against the development of a continuous
doctor-patient relationship and thus allow for relatively uncontrolled in
terchangeability of physicians. Of course this constitutes, at the same
time, one of the central freedoms of such arrangements for phYSicians, al
though one which, apparently, is not of great enough import to stand as a
good reason for such arrangements. s
The County physician finds that his attachments are a thing of the
moment, and that at any point in the day, by virtue of the fact that he
is an employee of the hospital and not a "visitor with a patient," he may
find himself suddenly thrust into the midst of a case, the beginning and
end of which he has never and will never have a part in. The ward of
_the ~0~pit~l~~2.Jr?f!1 t~e County intern or. resident's perspecti~~;

environment of medical events: riot 'persons, to' i-somewhaTgreater ex~
tenfl1ianseemsto15e the case with the phys'ician in the private hospital.
A commonly expressed feeling among County physicians is that private
practice at least offers the advantage of being able to select one's patients;
yet, at the same time, the interchangeability of physiCians is valued by
County physicians in part because it allows not getting involved with
those patients who are regarded as less than desirable social types. I
II For an analysis of another organization wherein interchangeability of personnel and
mass treatments were prominent work features, see D, Sudnow, "Normal Crimes: So
Ciological Features of the Penal Code in a Public Defender Office," Social Problems,
12, No.3 (Winter, 1965), 255-276.
28
PASSING ON
shall have more to say about this "advantage" immediately below and in
later chapters.
The "absence" of the visiting physician who spends much of his
career practicing medicine in the same hospital gives County Hospital a
rather special organizational quality. Every year there is a complete turn
over of the intern population, and every fourth year, of the entire medical
County's staff members (partially perhaps as a consequence of this
turnover) have a limited degree of interest in the institution itself, re
garding it as a temporary field setting rather than an organization whose
ideology, development, reputation, etc., affects and reHects their own.
There is a character~s!!~~,attit\!j.e of indiff~r.~Il:~etoward t4(:l settiIl~.
Doctors frequentl)(!alk.~~'!ti;v.eiY of the facilities and the patient popu
lation, .not so much to indicate a d~sire for change, improvement, and the
like, .!i~~aintain ~.l2Sial._<Est~ from implicit identification with
"this kind of medicine" and "this kind of patient." The practice developed
in the Emergency Unit several years ago of keeping an informal digest of
"funny" instances of Negro folk medicine knowledge and vocabularies,
which physicians and nurses pick up in their interactions with patients.
The dozen-or-so-page list is hung on the bulletin board in the doctors'
office and is periodically consulted, during slack work hours, as a sOurce
of humor. It contains such references as "I's got a sore in my bag iva,"
"Ma die Betsies is actin' up," ''I's had venal disease," etc.; each entry is
carefully constructed to retain the phonetiCS of the purported Negro
usage. Derogatory talk about patients is rather common, particularly
about those patients whose behavior, way of life, etc., when regarded
from a middle-class perspective, are considered morally obnoxious. A
favored topic of conversation and gestural imitation is the alcoholic's be
havior; another recurrently noticed and talked about matter is the body
odors of lower-class persons, some of which are regarded as particularly
repulsive. Below, in my discussion of the care given "dying" patients in
Chapter 4, I have occasion to consider the way physicians feel about such
patients in more detail.
With a large turnover of essential personnel each year, County Hos
pital has a certain degree of instability. The incoming medical student
doesn't have an already established medical order in which he shall be
come socialized and through which he shall progress. Rather, during the
period of yearly turnover, there is something of a vacuum of order, as
when an entire corporation or government suddenly changes hands. The
key source of continuity during this change of staff is the nursing division,
whose personnel constitute the only permanent people on the scene.
While at Cohen the new medical staff member learns local culture from
upper-echelon medical people, this is only partially so at County, where
the nurse is regarded as a much more important person, one whom the
29
physician can and must consult on a wide variety of organizational mat

ters.
There is a charifcteristic period of relative chaos and conHict at the
beginning of the new year when the incoming crop of interns arrives.
Freed from the diSciplines of medical school life, the new doctor seems
to feel himself at last as one who gives orders and mobilizes the resources
of the hospital in the care of his patient. A period of several weeks is con
sidered necessary for the intern to learn to respect the wisdom of the
nurse, on whom he must rely to learn almost everything he has to know
to get along in County. He must learn to respect the fact that the hospital,
despite the near absence of supervisory physiCians, nonetheless has an
order that was constructed without regard for him, in which he must
"make it." The characteristic kind of tension involves giving orders. In
experienced doctors abruptly order older nurses about, and nurses an
swer, "Get it yourself," disillUSiOning physicians about the scope of
respect they will legitimately receive.
Interchangeability of tasks and greater responsibility in the care
patients are presumably among the reasons that make county hospitals
good places to learn to practice medicine. Another reason is apparently
the fact that in sutf institutions the general condition of the patients is
quite poor. As an acute treatment hospital, County is a place which is
entered, most typically, in cases of rather severe illness, where living at
home has become impOSSible. A very large proportion of its patients enter
hospital via ambulance, through the Emergency Ward section. Very
few are referred to the hospital by phYSiCians, but come at the insistence
of the family or on the basis of their own grasp of their need for care.
While it is true that many patients use the County Hospital for reasons
which would, among middle-class persons, warrant merely a visit to a
doctor, these patients are not admitted to a hospital bed, but are treated
in the Emergency Ward or referred to a clinic division. 7
7 It is not infrequent for a patient to arrive in an ambulance and complain of a cold;
and it seems that lower-class Negroes, in particular, consider the possibility that be
cause of various welfare assistance arrangements they won't have to pay for the am
bulance or for the care they receive at the hospital. It is frequent, in the Emergency
Unit, for persons who arrive not to have car fare home. There is a box of petty cash
kept at the Unit desk which is used to pay cab fares for those who request it. How
members of the conununity develop knowledge of the availability of such resources is a
matter of some interest. The Emergency Unit apparently had a wide variety of uses, as
Was evidenced particularly one evening when a woman arrived at the Unit with a band
age wrapped about her head, which a physician had observed her to tie carefully as she
left her car and approached the front doorway. Women arrive, frequently, at all hours
of the night, with young children, and spend the night sitting up in the waiting room.
The use of ambulances has been noted by other observers. In Julius Horwitz's
The Inhabitants (New York: Signet Books, 1960), p. 9, a bUilding superintendent says:
Sick! When I'm sick I think twice before I call a doctor. And these slobs
are down here every ten minutes for me to call an ambulance. An ambu
30
PASSING ON
Those patients who are admitted to the hospital bed are thus quite
ill. This is partially explainable by the fact that they delay seeking care
for physical complaints, don't regularly see physicians, and are hence not
advised to enter the hospital in the early stages of illness. It is also par
tially explainable by the fact that County turns away patients after find
ing that their conditions are not serious. s There is no "elective surgery" at
County, i.e., the surgery done there is done because the house staff con
sider it necessary in the course of the current treatment of the patient.
Various types of surgery are far more frequent at Cohen Hospital than at
County; for example: herniorrhaphies (hernia repair surgery), hysterecto
mies, cholecystectomies (gall bladder removal), mastectomies (breast re
movals). Hernia and hysterectomy surgery are generally done under the
circumstance of physical discomfort and not for specific illness treatment.
Hernia complaints typically involve lower abdominal pain, with no inter
ference with physical functioning, and this "corrective surgery" is often
close to "cosmetic surgery" in its general import. At Cohen, many herni
orrhaphies are done as "corrective repair surgery"; at County such proce
dures are typically performed only when some essential functioning has
been impaired, e.g., when strangulation of a bowel occurs and the hernia
repair is essential to life. Likewise, hysterectomies are very often elec
tively contracted. At Cohen, this surgery is quite frequently done (and
among its population of middle-class women, often fashionable), whereas
at County, gynecological surgery is usually done only when organ func
tioning is impaired, e.g., when severe infection occurs from an ovarian
cyst, or when cancerous tissue is located. Procedures like gall bladder and
breast removals are typically instigated upon early detection of the need
for them. Many gall bladder removals are "unnecessary," i.e., are done so
as to prevent the possibility of a serious emergency condition, the likeli
hood of which is not always considered sufficiently high to warrant the
procedure. Breast removals are done at the early detection of cancerous
tissue. Once a breast cancer becomes extensive and metastasizes, removal
.~..
;;,,1
i~i
~'
j:,
IC
~
~t:
lance no less. In myoid neighborhood the only time they dared to call for
an ambulance was when the person was already dead. And the funny part
is that the ambulances come now.
8 This policy is partially based on the desire of administrators to provide a better
training environment. A rapid turnover of acutely ill patients is considered more
suited to the task of teaching than the situation of long-term illness. This has been an
historically familiar policy:
The heavy demand for admission to the well-equipped infirmaries made it
necessary for some system of selection of patients to be introduced. The
medical superintendents were quite elear about the criteria they wanted
to use. They wanted the acute sick. This was the type of patient they
had been trained to care for in the teaching hospitals.
From B. Abel-Smith, The Hospitals in England and Wales (Cambridge: Harvard Uni
versity Press, 1964), p. 205.
31
of the breast is no longer a preventive measure and may become, medi

cally speaking, useless. Among Cohen's middle-class patient population,
early detection of breast tumors is much more likely than among County's
base-patient populatillR, and mastectomies are done many times a week.
The over-all character of medical and surgical care at County is
rather decidedly directed toward the treatment of advanced illness in
stead of oriented in preventive directions. The intern and resident at
County treat many more very sick patients than Cohen physicians do. It
is common to find patients admitted to Cohen Hospital for observation or
for general check-ups. At County, while diagnostiC problems are the or
der of the day, diagnostic attention is chiefly directed toward treatment
of the seriously ill and not toward early detection of possible serious
ness. Any morning in the X-ray department at Cohen will find several
patients, in good physical condition, awaiting routine chest and abdomi
nal examinations, as part of the yearly medical exam. The X-ray depart
ment at County always finds many patients lying on stretchers, escorted
by attendants, and in rather Sickly condition.
I)ersonnel regard the general atmosphere at County as somewhat
depressing. The tenor of activity is relatively morbid; the practice of
medicine and surgery there is predominantly massive in its scope. A good
example is the character of abdominal surgery. At Cohen, there are many
more exploratory ijrparotomies performed than is the case at County,
where abdominal surgery more often entails radical resection of tissue.
Among its largely lower-class Negro population, there is a rather high- rate
of amputations for gangrenous limbs, necessary because of the late detec
tion of disease processes, which are reportedly often the indirect result of
hygienic practices and hard physical work. At Cohen, there is a good deal
of vascular corrective surgery done, e.g., arterial bypasses; at County, the
surgeon encounters a population of much more diseased limbs, requiring
more radical surgical intervention. There is much more facial surgery
done at Cohen, where cancerous or precancerous tissue is removed after
early detection. At County, there is little such surgery performed, for its
patients make their first encounters with the hospital after their condi
tions are more extremely deteriorated. A large proportion of the opera
tions done at Cohen involve such procedures as cyst excisions, which are
very uncommon at County; at Cohen, there is a good deal of eye surgery
done, e.g., cataract removals and retinal detachments; at County, there is
very little surgery done in this area.
On the medical wards at County, one finds a high frequency of alco
holism-related diseases, i.e., liver, spleen, and kidney disorders, and many
diabetic patients whose conditions are complicated by alcoholism. There
are many jaundiced patients, so many so that a nurse who came to work
at County after having been employed at a private hospital for many
32
PASSING ON
years, commented, "I've never seen so many yellow people in my whole

life." The number of venereal disease patients at County is many times
greater than at Cohen. On the surgical Hoors, one finds a substantial num
ber of patients being treated for traumatic injuries, e.g., gunshot wounds,
stab wounds, fractures, concussions, etc.
In this chapter I have tried to present a very general background
picture of some prominent aspects of County Hospital. A much more de
tailed discussion of a variety of organizational features, particularly those
relating to death, will be presented in the course of my discussion of
specific topics in the following chapters. Rather than ask the reader to
keep these features in mind, they shall be introduced at appropriate
points in the course of my analysis.
THREE
The Occurrence
and Visi1bility of Death
Some Ecollogicall and Occupationa~ Considerations
i
;J'iU.AT COUNTY HOSPITAL, the occurrence of deaths is relatively fre

quent. On the average, there are three persons who die in the hospital
each day, with variations as great as from none at all to 15 in a given
24-hour period. With 440 beds and an average daily occupancy of 75 per
cent, nearly one out of every 110 patients in the hospital, statistically
speaking, dies each day. Taking account of the fact that the same patients
are frequently readmitted to the hospital within a given year's time, a
calculation reveals that nearly 25 per cent of the hospital's patients at any
given time will, on the average, die in a bed at County within the course
of the year.
Deaths which occur at County Hospital, nearly 1000 per year, are
differentially distributed throughout the hospital, with the greatest fre
quency occurring on the medical and surgical floors, and the least number
in the pediatrics, orthopediCS, obstetrics, and psychiatric departments.
Excluding the approximately 200 beds of the hospital in which deaths
very seldom occur, it is found that nearly one out of every 50 patients in
the remaining critically ill block of the hospital dies each day. Within this
block of beds, constituted by the medical and surgical floors, the statisti
cal likelihood of death is not evenly distributed amongst its 200 beds. As I
have noted above, the ward is divided into two sections, that half closest
.,..
I!
34
PASSING ON
the central corridor being reserved for the more seriously ill patients, the
outside half for the ambulatory patients. The critically ill block of the
hospital consists of four such wards, designated for "male medicine," "fe
male medicine," "male surgery," and "female surgery." Of the nearly 60
beds on each of these wards, almost all the deaths occur among those pa
tients in the 30 beds of the nonambulatory half of the ward. Roughly 75
per cent of all the deaths in the hospital occur in this critical half of the
four medical and surgical wards. In other terms, in apprOXimately one out
of every 35 beds in these sections there is a death each day. Making one
further specification, warranted by the fact that the proportion of deaths
per bed is significantly higher on the medical than on the surgical wards,
it can be calculated that about one person in every 25, in these beds of the
hospital and again statistically speaking, dies each day.
The personnel on these wards, medicine particularly and surgery as
well, therefore encounter death rather frequently. Within the course of
his first week on the job, a new orderly or attendant will have assisted in
removing several patients' bodies from the ward, the new intern will have
pronounced several patients dead, and the new nurses' liide will have
wrapped several bodies.
These wards, unlike others in the hospital, are specially oriented to
the occurrence of deaths as routine, daily events. This orientation is clearly
seen with respect to certain practices related to the processing of a dead
body. When a patient dies, his body must be properly prepared before it
is removed from the ward. This preparation, which shall be discussed in
greater detail in the next chapter, requires, among other things, wrapping
the body in a "morgue sheet." The central supply office has such sheets,
and assembles them into what is referred to as a "morgue bundle." It in
cludes, in addition to the heavy muslin sheet used to wrap the body, iden
tification tags to be affixed to the corpse, special cotton-covered strings for
tying the hands and feet together, and a pair of precut gauze pads which
are to be placed over the deceased's eyes. The practice employed by all
wards except the medical and surgical ones is to telephone the central sup
ply office when a death occurs and request that a morgue bundle be sent
up to the ward. On the medical and surgical wards, however, a large stor
age of these bundles, usually exceeding several dozen, is kept in the ward
supply closet, along with linen and other equipment. As the supply runs
low, more are ordered from central supply, much as would be linen, and
the fact that there might be few deaths in the course of any given time
period would not warrant prolon~in~ an order for new bundles, if the
stock was
orienta!i.().!1 to death as a continual and routine possibility can
be seen also in the fact that on the medical and surgical wards there is
The Occurrence and Visibility of Death
35
always a "morgue tray" kept on hand. When the morgue attendant ar

rives on most hospital wards to pick up a body for removal to the morgue,
he brings a tray with1iim (the morgue tray, unlike a regular "guerney," is
unpadded and has a special top grooved to fit the morgue refrigerator
compartments when lifted off its wheels). The medical and surgical wards,
however, retain their own morgue stretchers, or trays, which they use if a
patient dies after 3:30 P.M. and the morgue attendant is not on duty (the
morgue closes for official business at that time). When a death occurs in
the late afternoon or evening, ward personnel must remove the body to
the morgue themselves. To avoid a long walk to the basement morgue to
secure a special tray, or the necessity of having to take the body down
stairs on a regular stretcher and then transfer it onto a second fitted tray
(a particularly disliked task, especially if one is alone and has to struggle
to keep the body from falling off onto the Hoor), these wards keep such
trays on hand. No such equipment is kept permanently on other wards.
Autopsy permits, that legal form which surviving relatives must sign
before a postmortem examination may be properly performed, are kept at
the nurses' stations throughout the hospital An interesting difference be
tween medical and surgical and the other service wards relates to the
way such forms are.,assembled: on all but these wards, there is, in a desk
drawer at the nurfes' station, a series of folders containing the various
forms used for varieties of administrative matters, e.g., "consent to per
form surgery," "admission," "discharge," "narcotics order," "release of per
sonal belongings," and a host of others. Forms that must be filled out
when a death occurs include the "death certificate," the "autopsy permit,"
the "release of personal belongings" form, and the "proviSional death cer
tificate" (a working sheet on which a tentative diagnosiS of the "cause of
death" is listed before the formal death certificate is completed). On the
medical and surgical Hoors, these "death forms" are stapled together into
one unit; it is not uncommon to find the desk clerk, when doing her daily
inventories and straightening about during slack hours, collating these
forms and assembling them into what is referred to, on these wards, as
~ath p~~~This is not done elsewhere in the hospital, the forms
being assembled only if and when a death occurs. While deaths do not
OCCur on the medical and surgical wards with such frequency that the
assembling of these forms in advance would seem technically to be re
quired, for instant use as it were, the fact that this is done prOvides an
indication of the way the occurrence of deaths is regarded, namely as
events in a class along with all those matters that are the recurrent
daily happenings of ward life, and as such are things which an efficient
administrative organization considers it proper to prepare for in advance,
On at least a day-by-day and not event-to-event basis.
PASSING
36
ON
A: You look tired.

B: I am. Lucky you, it's all yours.
A: I hope it's a quiet night. I'm not too enthusiastic.
B: They all died during the day today, lucky us, so you11 probably
_ . _ COUNTING DEATHS
On high-death wards, staff members frequently ask, upon coming to

work, "How many today?" Deaths are counted, not with any special inter
est, but along with such matters as the number of new admissions, the
number of occupied beds, the number of discharges, and other demo
graphic facts. During "report," that ritual wherein the new shift of nurses
receives its briefing from the outgoing shift-a changing of the guards
the number of deaths on the previous shift, along with other demographic
occurrences, is a matter routinely reported. The opening of the report ses
sion, with a staff nurse reviewing nursing care matters with a group of
incoming nurses, typically includes the following kinds of prefatory tallies:
"We have a full house, Mrs. W was discharged this A.M., a patient is ex
pected in tonight who'll go to Room 7, Mrs. P died this morning"; or "No
deaths, three empty beds, quiet night ahead."l Then the details of pa
tients' progress and treatment schedules are reviewed. Nurses on these
wards leave work at the close of their shift expecting th<;lt some of the
patients they have cared for during the day will have"died during their
absence, and frequently they make inquiries upon arriving at work to con
firm their expectations. Some nurses characteristically look into doorways
of those rooms wherein dying patients had been known to be the day be
fore, to see if they are still alive and present. The following recorded
sequents of conversation between nurses at shift change indicate the man
ner in which such inventories are made and convey a sense of the general
import of noticing the occurrence of a death:
have it nice and easy.

A: So I saw. Looks like three, four, and five are empty.
B: Can you believe it, we had five deaths in the last twelve hours.
A: How lovely.
B: Well, see you tomorrow night. Have fun.
A: Hi Sue, bet you're ready to go home.
B: You ain't just kiddin'-it's been a busy one!

A: What's new?
B: Nothin' much. Oh yes, Mrs. Wilkins, poor soul, died this morn
ing, just after I got here.

A: I didn't think she'd make it that long. Do we have a full house?
B: Just about. Number two's empty, and seven I think.
The announcement of a death from one shift member to another can and
does occur in the course of an ordinary greeting conversation, and on
these wards, where deaths are ~~~~(U!luc~ 3ntl<:>unce~ ~_!hey are men
!i0ned,__ !!t~iJ," _m_~ntion ao~s .nO(noticeabILi~~~i!.Q!'Qin:lr)' . ~o.nvers.apon,
When a death occurs in an unexpected place within the hospital, or when
deaths occur in rather unusual circumstances, news spreads qUickly and
the conversation about death is much more dramatically attenuated. On
one occasion, a diabetic woman died in childbirth, a relatively infrequent
happening, and by the time a nurse arrived on the OB ward for the eve
ning shift, she had already heard of the morning's death. She was greeted
by a daytime nurfe as she approached the station with, "Have you
heard?" and answered, "Yes, Mrs. B stopped me in the hall downstairs and
told me," whereupon a conversation was entered about "what happened"
with a level of interest, detailed reporting of "what she said," "why did
they do that?" "then what did he do?" etc., far exceeding that which nor
mally attends the discussion of deaths on the medical and surgical wards.
On the latter settings, the greeting "have you heard?" would not be taken
to refer to a death, unless some rather speCial circumstance surrounded it,
nor would it be used as a way of conveying news of an "ordinary" one.
New student nurses and, apparently, young medical students make
it a habit of counting such events as deaths, and locate their own growing
experience and sophistication by reference to "how many times" such and
such has been encountered, witnessed, done, etc. Throughout the medical
world, numerical representations of phenomena are accorded central
status as marks of experience. The frequency of encounters with an event,
disease type, constellation of symptoms, and the like, is taken to attest sig
nificantly to the practitioner's competence and authority and to the war
rantability of his suggestions. It is hence useful to consider, if only briefly,
some of tbe ways in which such "counting" occurs and is properly pre
sented.
One apparent mark of sophistication among one's peers is reached at
that pOint when some occurrences are no longer counted, i.e., when ''I've
lost count" is properly given as an answer. It is instructive to describe the
A: Mrs. Jones die?

B: I think so, let me see. (Looks at charts.) Guess so. (Turns to
other nurse.) Did Mrs. Jones die today?
c: She was dead before I got into work this morning, must have
died during the night.
A: Poor dear. I hardly knew her but she looked like a nice old lady.
1 For a discussion of these routine inventories in another hospital setting, sec J. Emer
son, "Social Functions of Humor in a Hospital," unpublished doctoral dissertation,
University of California, Berkeley, 1964, especially Chapter V, "Laughing at Death."
37
..
38
PASSING
ON
student can safely say, ''I've seen so many I've lost count," and not be
sanctioned for pretentiously suggesting "having been around a lot" should
the actual number sIfe has witnessed tum out to be just slightly over a
handful.
Within any specific setting in the hospital and for different groups
in the age-graded and occupational system, there is a cul~!il-l1y dl':)E!!ed .~
solllctiQ!l of properly_cQl!I!.tlildiimns. For the novice, certain grossly de.
limited categories of events are counted, e.g., deaths witnessed, operations
seen, etc. For nearly everyone but the novice, counts cease to be made in
these classes, experience in dealing with them being conveyed by point
ing to the fact that specific counts have "long since been lost:'3 What
occurs as one becomes more established in some work setting is that the
classes of initially countable events become partitioned into subcla'ises,
the elements of which are themselves counted although those of the class
as a whole no longer are. It is relevant and proper-proper in the sense of
being sanctionably useable in conversation and not a mark of over-con
cern, naivete, etc.-to count the "number of children you have seen die,"
but not the "number of deaths you have witnessed" if that latter number
exc:ee(is an handful. Likewise, the student nurse who "rotates" through the
operating room co~ts the number of operations she witnesses up to a
few, and then, the student informant reported, it is regarded as strange
for her to continue to count and report counts of events in the class "op
erations in general." Further counts would then be made and remembered
and reported upon within subcategories, like the number of appendecto
mies, open heart surgeries, gall bladders, and the like.
It can be noted that the differentiation of classes into highly sub
divided classes, and the counting of events within these increasingly-dil"
~er!m.t~~ubclas~es, ~rov.ides a way ~or demonstratin~ "exper~ence,"
~~mlhanty, and hlstoncal mvolvement msome scene whICh, unlIke the
noVice's way, via the use of tallies of gross and frequent occurrences,
relies on the relative "rareness" of events. Frequently occurring events are
counted only for a short time, among newcomers. Old timers seem to J.
maintain numerical tallies of infrequent events, or
certain ,
classes of occurrences as prospectively and retrospectively countable, and
typically report those tallies by specifying time intervals, e.g., "I haven't
way this point is achieved. A student nurse informant reported that young
students count, and report their counts in informal conversation, nearly
everything from the number of injections they have given and enemas
administered to the number of operations they have witnessed, autopsies
attended, deaths of their patients, other patients' "dead bodies seen," etc.
Some events, like giving injections and administering enemas, quickly
lose their countability; in fact the count seems to end once the first occa
sion is superceded by a second. Other events are counted for a more
extensive period of time, and only partially so, it seems, because they accu
mulate more slowly. While it is apparently relevant to report, "I have
given my first injection today," once that point is reached, the "second
injection" is considered to be of no special interest, e.g., it is not sensibly
used in conversation for demonstrating "more" experience than is attested
citing the first injection. Experience in giving injections or administer
ing enemas, while perhaps producing skill in doing so, is not conversa
tionally additive as a competence attesting matter, so that having given
one is just as good as having given a hundred. 2 The girl who would report
that she had administered her "second" or "third" injection would be re
garded by her peers, my informant reports, as one who was too taken by
the trivial tasks of nursing.
In referring to the fact that specific counts of frequent occurrences
have "long since been lost," we often find persons pointing to that feature
by announcing some number, or using some quasinumerical way of talk
ing which conveys "having lost count" in a somewhat more powerful way.
Examples are ''I've given so many injections in my day ... ," "In the
thousands of operations I have seen . . . ," "I have seen dozens of. . .."
These kinds of "numerical" ways of describing some state of experience
are to be clearly distinguished from those which involve specific reference
to an actual number, e.g., "I have seen twelve of ... ," "In the seven
cases of. . . ." Deaths are specifically counted in this latter sense, so it
appears, to about half a dozen. The highest specific (Le., nonsummary ac
count like "dozens," "hundreds," etc.) count 1 was able to elicit when ask
ing the question of nurses, "How many have Y0!l seen?" was eight. Never
did a student report a "figure of more tha~ eigh~ that number being the
approximate maximum point at which "lo~unt" occurs, or must be
reported as having occurred. !o rep~rt_~ Il:llmber greater t~~n a handf~.L
is, seemingly, to appear overly concerned about death, in either a worried,
upset;tearful,or over-fascinate? way: With respect to deaths, at least, the
It is a matter of general sociological interest that a significant transformation occurs
when an event comes to be seen as having ordinal properties, i.t'., where it is not
merely an occurrence but one which is seen as an event in a series. A major shift in
ways of looking at the institution of marriage, for example, can be said to attend talk
of a "first marriage."
39
".3
~:j
3 It is to be pointed out that the use of this way of talking can be presumptuous for
one who, in fact, has not been around very long. "Having lost count," while in any
given case perhaps accurately descriptive, is not thereby useable. It is not so much
the usage's correctness which warrants it, but what that
says about its user's
based on other facts:
claims to certain membership statuses; entitlement to it may
for liXample, the user's status in the group in which it is used. Among others of his
own station an intern will talk of "having lost count" but should an
be present, an inappropriate disregard for his place as a novitiate in
medicine might be eonveyed.
40
PASSING ON
seen a woman die in childbirth in five years." The relevant way to report
experience with events becomes by reference to their relative as against
absolute frequency; !~~_!~.IlKth~t~:,pir~j_ ti~~t>etwe~Il ..occurren~es~~
comes a si n of experience. By pointing to a relatively rare event (and
. -iareev;nts can e sai tobe discovered through the process of subdivid
ing general classes into delimited ones) a person proposes his experience
by way of the fact that he has been involved in events in which only one
who has "been around" would be.
While an extensive discussion of the variant forms, purposes, and
conditions of "counting" is beyond the scope of the present discussion, it
is relevant to note that as one moves from one scene to another within the
hospital, the way deaths are counted shifts. Each scene, as an environment
~~.e~~~.ts2_.~3.l~_a~ultur~_!~.a~.-Eres~tib.es typic?,} frequencies.<2L!'y!.~~I.
events and domains of i!l_~r.eql!el!-t occurrences, the latter of wh!Q.Jlppar
endyretain -their co~ntable char.~c!er for !?J:lgperio~so(!i_iri'~y
l~Il.&term employees:-nn-ihe medical and surgical wards all deaths are
routinely counted on a daily basis as part of the general demographic in
ventory which is taken, on a variety of occasions, throughout the work
week. While administrative personnel maintain long-term counts of
deaths (along with many other events), ward personnel do not add up the
daily death counts in any systematic way. In a very busy week a nurse
will occasionally and unsolicitedly point to the fact that there have been
"lots of deaths" during the week. But no nurse of any tenure on the medi
cal wards can begin to recall the total number of deaths she has witnessed.
The day is the relevant unit of temporal specification, and counting
"deaths in general" is merely part of counting a host of daily, recurrent
happenings. With respect to these wards, one has to ask about some
rather special variety of death to elicit specific numerically portrayed de
scriptions. All the nurses on the medical and surgical wards can with
little hesitation report the number of suicidal patients whose deaths they
were involved in or which have occurred on their wards during their pe
riods of employment. In conversation with a medical service nurse it can
be learned that she remembers that she has seen "two patients die from
barium enema exams.'" (Very infrequently barium enemas produce death
when there is a rupture in the intestinal tract and the barium solution
escapes into the abdominal cavity; this sort of occurrence, one which can
be construed as an error, often becomes a major topic of staff conversa
tion.) Nearly everywhere in the hospital, including the pediatrics ward,
personnel can report the number of very young children whose deaths
they have witnessed or were in any way involved in. One nurse on that
service reported that a particular death was her "thirteenth." If one asks
OB nurses, however, to recall how many deaths of newborns they have
witnessed, they all (with the exception of the very recent newcomer) re-
41
port they "have no idea." In certain wards, like the OB ward, adult deaths
take on a quite different character. A nurse who was commenting on "de
livery room nursing'r eported that it was the most "rewarding kind of
nursing" with the exception that sometimes it can be very "unpleasant."
When questioned about its unpleasantness, she alluded to the fact that
when a mother dies in childbirth it can be very upsetting, enough, appar
ently, to make the ward not altogether a pleasant working place. This
nurse was the head of the delivery room nursing division; on further ques
tioning she reported that "seven years ago was the last time one (death)
occurred." That single death retained its character as a relevant fact about
the OB setting. A senior operating room nurse, of some 30 years' experi
ence on the division, related, on the occasion of a death that occurred on
the operating table, that this was the sixth she had seen in her time, that
she remembered each vividly, and could describe the circumstances sur
rounding every one.
The hospital can be viewed as an environment of occurrences, and
the place of a death as one hospital occurrence takes on itscharacter as
more or less prominent, more or less worth remembering, more or less
characteristic of the work of a hospital, etc., depending upon the scenic
ba:kground of typ~al occurrences. Particularly noteworthy deaths~ those
aoout which lively talk spontaneously occurs, are those which take place
in settings where deaths are uncommon, those which occur in atypical
fashions, those which result from accidents or diagnostiC and treatment
errors, and those which result in the very young patient. Any given death, 11
however, is always a potential candidate for later retrospective comment
when, for some reason, an instant death suggests a principle of categoriza- \: ...,
tion and provides for the relevance of searching over "past ones." So, for 1
example, when a patient died and his wife fainted on the hall corridor
when told of his death, a nurse mentioned that that was the third time
she had seen a "relative actually faint" at the news of a death. When a pa
tient died during the course of a routine morning round a doctor re
counted that he had "had that happen to him," once before in medical
sc~ool. ~Ei'~E deat~_istypical~~cusse(U~Y}'~fyrence JQ)ts simil.~titt
~rs III the past..The more infrequent the occurrence of death on a
given ward, the more likely one can elicit talk about death that is specific
by virtue of the classification which the ward's specialization naturally
provides for, e.g., on the pediatrics ward the discussion of death is imme
diately directed to the speCial troubles staff confront in dealing with chil
dren's deaths. The more frequent the occurrence of death on a ward, the
more talk of death is specially focussed by performing claSSificatory op
erations which are not given in the very nature of the ward itself. As hos
pital events, deaths are attended via their membership in whatever class
an instant one lies, and such classification is either given in the fact of a
I! .
....
42
PASSING
ON
specialized ward, or the result of some classificatory operation designed

to delineate the properties of deaths which the character of the ward itself
does not immediately suggest. Such concerns as "how horrible death is,"
"how long he lingered," and such general philosophic considerations do
not naturally generate talk and interest in death in daily hospital life, but
are only addressed under prodding from an outside party, and then only
with difficulty. As organizationally relevant, the commonly discussed as
pects of death have to do with ward social structure, i.e., what given
death-related occurrenc'es imply about or entail for the activities of ward
life and its personnel.
I
I:i
~~~THE VISIBILITY OF DEATIl
Deaths are differentially visible in different parts of the hospital by

varying classes of persons according to the ways such persons stand with
respect to the occurrence of death occupationally and otherwise, the fre
quency of deaths in various hospital settings, and certain ecological facts
about County. To secretaries in the front business offices, who enter and
leave the building via the front door and only superficially enter the hos
pital proper when they take the elevator to the third floor cafeteria, that
"people die at County" is known only via the daily figures they receive
from the admission office, upon which they perform numerous accounting
operations, e.g., add them up, average them, categorize them, report them
in monthly and annual demographiC accounts, etc. As a happening of
their job setting, "death" consists for them in such figures, about unknown
persons, with unknown faces, whose bodies, alive or dead, have never
been seen. These personnel are known to purposefully restrict their move
ments in the building to those places devoid of the life and death aspects
of hospital work. The microecology allows and fosters this restriction, for
the administrative part of the hospital is nicely separated from the "sick
part." Such personnel can work out a career at County, only occasionally
ever seeing a patient or smelling those odors associated with the sick parts
of the building. The fact that it is a hospital at all consists, for them,
merely in that the letters they type, reports they construct, superiors they
answer to, and the rest all have something to do with medicine. The only
more direct reminder they get of the sick work that goes on at County is
in the form of an occasional and faint ambulance siren which is heard in
the nearby distance, and in the white coats, gowns, and dresses worn in
the cafeteria by nearly everyone but themselves.
Only very infrequently does news of the circumstances surrounding
a death ever reach these personne1. 4 One most striking occasion was when
,I
A striking instance of a specially publicized death is given in L. Freeman, Hospital

in Action: The Story of Michael Reese Medical Center (Skokie, Ill.: Rand McNally &
Co., 1956), "The Frozen Woman," pp. 11-21.
4
/'4
j.
'~
'j
43
a murder occurred at County. A sheriff's deputy, escorting a prisoner to

the Emergency Ward, reportedly "went berserk," and shot a secretary for
what was regarded afl'no reason whatever." The event was the occasion
for considerable conversation, gossip, and publicizing. In the Emergency
Ward, where personnel routinely treat victims of gunshot wounds, ordi
nary activity was temporarily disordered. Doctors and nurses stood about
peering at the dead woman who lay on the office floor. One nurse was
overheard to say to another, "Look at all that blood." For what was to the
administrator of the division an embarraSSingly long period, no one would
approach the body to see if the woman was dead. Generally, the scene
resembled a street accident or murder. This kind of "death," not a hospital
event at all nor a medically relevant occurrence, but a newsworthy hap
pening, received attention as a full blown incident. While a death, it was
not a death-in-an-order, generated as it was not from an illness or acci
dent that occurred outside, but from an internal happening. It was not a
''hospital death" but simply a death-in-the-hospital, and as such, did not
get treated as do the routine, daily expirations of patients. 5 The usual
"death procedures" that produce those statistics which the front office
girls handle were absent, so that it was not, for them, or anyone, a work
relevant event at all. It is such "deaths" that these personnel might learn
of over and above their occupational involvement in death statistics; it is
these "deaths in the hospital" about which details of "how it happened,"
"who discovered the body," "how did he die," and the like, will be dis
cussed. Others in this class that occurred during the period of the investi
gation included the suicidal death of a psychiatric patient who hanged
herself in her room, the heart-attack death of a hospital administrator,
and the accidental death of an X-ray technician who electrocuted himself
while working with his machinery. As an environment of such events, the
hospital falls in a class along with other large organizations, perhaps
slightly more susceptible to them by virtue of the frequent presence of
police-escorted patients (and in the murder case, the presence of police),
the existence of a psychiatric service, and the presence of high-voltage
equipment.
The deaths of patients are learned of more directly by medical and
nursing staff depending in part upon their particular service location in
the hospital and the position of any given nurse or doctor within his
respective status hierarchy. The higher one's position as a nurse or doc
tor in the nursing and medical hierarchies, the less likely one is directly to
Witness exposed dead bodies, and the still less likely is one apt phYSically
to handle corpses. The nursing administrators and higher echelon physi
cians will generally encounter dead bodies only as they happen to witness
their being transported from the ward to the morgue, after these bodies
II Oth~r instances of the deaths of nonpatients is described in the discussion of DOA
cases m Chapter 4.
44
PASSING ON
have already been specially wrapped up and covered on a stretcher by a

sheet. It is the intern and the ward staff nurse who, among these profes
sional classes, actually view the dead in their beds, though they will not
generally handle them, that task being reserved for the nurses' aides and
orderlies whose responsibility it is to prepare bodies for transport from
the ward. In the next chapter I shall examine the body wrapping task in
more detail and discuss the degree of touching of bodies that doctors and
nurses do. Here I wish to focus on the general visibility of death within
the hospital social structure.
To other patients in the hospital, the occurrence of deaths is more
or less known about according to the various methods hospital personnel
use for, and controls they exert over, the transport of bodies, conversa
tions about the deaths of patients, and the display of various death
related paraphernalia. The deaths other patients may come to know of,
and the bodies they may unwittingly view, are those of persons with
whom they may have talked prior to death, heard converse with others,
or who stood, vis-a.-vis them, as unknown occupants of neighboring beds.
On the medical and surgical wards, once a death has" been discovered
and that point, as I shall indicate below, is not always coincident with
when it occurs-the door to the patient's room is usually closed. On occa
sion a nurse will post on the door a blank slip of white paper, which is
understood by staff as a sign that a dead body lies inside. The door is kept
closed until the body has been wrapped and removed from the room by
the morgue attendant. While relatives are only infrequently present in
the wards at County, when they are in the immediate vicinity of the pa
tient's room there is always the likelihood that they will go into the rela
tive's room and, if not already aware of the death, discover him wrapped
up tightly in a bundle. There is also the attended likelihood that a rela
tive by mistake will enter the wrong room, that of a recently deceased,
and discover a body. On one occasion, a relative, in a pale white state of
apparent shock, half-staggered to the nurses' station to announce what
she, correctly, thought she had seen. A doctor was at the station, and he
very quickly, detectin$ what had occurred by the conversation he over
heard, offered the account that they had been trying to contact her (the
wife) but had not been able to. In an obviously distraught manner he
explained that it was standard practice to prepare patients' bodies after
death, and that he was extremely sorry she had had to witness her hus
band in that condition.
The likelihood of such discoveries is very low, primarily because
relatives are not often about and because once a body is wrapped up, it
is usually transported to the morgue without delay. Additional measures
are frequently taken, such as posting a guard outside the door, or fasten
ing it in such a way that it will appear stuck to someone who happens
45
upon it unaware of its occupant. When death occurs in a multibed room,

more serious problems of management are presented. Once the death is
discovered, the curtaitlS around the bed are drawn as tightly as possible,
but that itself is apparently not sufficient to keep the event invisible to
others. Several practices are routinely instituted in such cases.
One general preventive policy is to try to assign a patient whose
death is expected to a private room. The warrant for such assignment at
County, unlike at a middle-class institution like Cohen, seems based almost
entirely on the expectation of likely death. At Cohen, and other such insti
tutions, a private room is chosen by the patient and his relatives for vari
ous reasons, among which are the concern for privacy, the concern for
the patient's welfare, and, it appears in some cases, the mark of status
that the cost of such a room implies. At County, the private room is as
signed by staff, and while privacy is a value, it is privacy of the expected
death that is often at issue, and what that privacy entails in the precau
tionary measures personnel must take in the treatment of the dying and
the death.
As deaths are not always discovered by hospital personnel as soon as
they occur, it frequently happens that a roommate will notice the death
before members of t:ge staff do. On one occasion, a man yelled hysterically
for a nurse, crying ~loud, "He's dead," repeatedly, until a staff member
arrived. On another occasion a man spent several minutes searching the
hall to find a nurse to inform her that the person across from him had just
died. Such multibed room deaths are considered especially troublesome
affairs from the standpOint of the staff.6 One of three procedures is gen
erally followed after the death has been discovered. If the other patient
or patients are considered "sensitive" to their surroundings, one of two
practices generally occurs. Either the deceased patient is placed on a
stretcher and removed to another room to be wrapped for discharge to
6 Numerous examples of patient awareness of death are given in the literature. One
study gives the following:
Three hours elapsed before another nurse came in to discover the death.
In the meantime the three living patients had to exist with the horror of
one of their number lying dead and uncovered among them.
R. H. Blum et al., The Management of the Doctor-Patient Relation,yhip (New York:

McGraw-Hill Book Company, 1960), p. 215.
And Orwell, in his "How the Poor Die," writes:
1 could see old Numero 57 lying cnlmpled up on his side, his face stick
ing out over the side of the bed, and towards me. He had died some time
during the night, nobody knew when. When the nurses came they re
ceived news of his death indifferently and went about their work. Mter a
long time, an hour or more, two other nurses marched in abreast like
soldiers, with a great clumping of sabots, and knotted up the corpse in the
sheets, but it was not removed till some time later.
C. Orwell, "How the Poor Die," in Shooting an Elephant (New York: Harcourt,
Brace & World, Inc., 1950), p. 25.
46
PASSINC ON
the morgue, or, as occurred in several observed instances, the live patient
is taken out of the room under the announced auspices of some purported
procedure. The latter practice only occurs, it seems, when the room is
semiprivate, a two-bed room, and only one live patient has to be removed.
When the dead patient is removed from the room, some care must be
taken to cover the possibility that others might see the patient as he is
removed, and often an attempt is made to make him look alive. On re
peated instances, variations on the following example were observed: a
nurse came into the room with an aide, and pretended to be talking to the
patient. "Let's go to X ray," she said, whereupon, with the assistance of
the aide, the patient was transferred from the bed to a stretcher, her head
straightened, mouth closed, and she was quickly and qUietly wheeled out
of the room, with the nurse using her body as a screen between the de
ceased's face and her roommate's bed. Usually, such removal can go un
noticed, at least as can be best discerned from the reactions of other
patients. On occasion, however, a live patient makes some skeptical com
ment about the dead one, who is being passed off as live, like "Didn't he
just go to X ray?" at which point personnel attempt to ~ive an answer that
will allow them to meet the requirement of getting the body out without
directly confronting the live patient with the fact that it is a body, yet one
that will not be so elaborate as to appear blatantly false. In response to
the question that occurred on one occasion: "Didn't he already go to
X ray?" the aide, who suspected that the live patient had some suspicions
about the liveliness of his roommate, said simply, "Uh huh," and quickly
removed the dead patient. Care must be taken that conversation doesn't
sound too hushed and that, in handling the body, the sounds of that task
are not too loud.
Some personnel are not always suffiCiently circumspect in this re
gard, notable among them being the county coroner, who arrives with a
partner to pick up a coroner's case (e.g., deaths that are the result of acci
dents, deaths that occur within the first twenty-four hours of a hospital
admittance, so-called "dead on arrival cases," etc.) and rather loudly trans
fers the body from its bed to the special steel tray used for transport to his
van. On one occasion in the Emergency Unit of the hospital, a man was
seen to hide himself under his bedcovers to make the removal of his dead
roommate less obvious than it was made by the coroner's loud talk and
the clamoring of the steel tray as the body was transferred onto it. He
trembling for the duration of the procedure and only with caution and a
nurse's reassurance eventually came out from under the covers.
A common strategy in remOving a body from a room where other
patients are potential witnesses of the removal, is to have one staff mem
ber engage the live patient(s) in conversation, while others remove the
dead roommate. This frequently occurs when deaths take place in those
47
parts of the hospital where, by virtue of their low frequency, personnel

are not routinely oriented to the possibility of death and do not have in
<;l;nticiEatin~.. !l~!!lb.s, e.g., by assigning "dying"
stitutionalized ways
patients to private rooms. The most striking instance of a spontaneous
undercover removal of a dead patient was observed on the pediatrics
ward, when a young child unexpectedly died in a large ward filled with
other children. Nurses on that service, unaccustomed to handling the
problems associated with the transport of bodies, were perhaps better able
to execute an unnoticed removal, for their concern to do so, unlike that
of high death-frequency ward personnel, was not built into some perfunc
tOrily performed and oftentimes sloppy routine. A nurse picked up a ball
and threw it to a group of children who were playing at the other end of
the room, exclaiming "Let's have a catch." Another nurse assisted in di
recting their attention away from the dead child's bed, while a doctor and
an aide drew the curtains around the bed. A stretcher was brought in and
the child quickly transferred to it, while a lively game of catch engrossed
the other children's attention, including that of the bedridden who could
not participate in the game. A nurse reported that in the hours which fol
lowed, none of the children seemed to indicate that they knew what had
happened to the boy at the end of the ward, and when one of them
asked, the next mor~ing, "Where's that boy?" he seemed satisfied with an
answer that he had been transferred to another ward, an answer some
variant of which staff members regularly use on the pediatrics ward to
explain the absence of a child who has died. Because this death was
attended by many personnel, a result in part of the pattern of supervision
on the pediatrics ward and the fact that death is considered a more seri
ous matter there, several people were placed in the position of being able
to handle quickly problems of the body's visibility.
On the medical and surgical wards, where deaths more often than
not occur with no staff members present, the likelihood of discovery by
other patients would be greater were it not for the additional facts that
most patients on those wards are relatively more ill and are confined to
bed and that assignment to private rooms further minimizes the likelihood
of discovery by others.7 To sustain the pattern of infrequent scrutiny that
2f
T In such institutions
ru; sanitariums, with largely ambulatory patients, the removal of

bodies must be more secretly conducted. Mann provides a fictional account:
. . . they are very discreetly managed, you understand; you hear nothing
of them, or only by chance afterwards; everything is kept strictly private
when there is a death, out of regard for other patients, especially the
ladies, who might easily get a shock. You don't notice it, even when
somebody dies next door. The coffin is brought in
early in the morn
ing, while you are asleep, and the person in question fetched away at a
suitable time too-for instance, while we are eating.
The Magic Mountain (New York: Alfred A. Knopf, Inc., 1958), p. 53.
"
,;)
.t.
"/
48
PA88ING ON
marks the medical and surgical wards, procedures are instituted to reduce
the need for such scrutiny. Those patients expected to "terminate," as
hospital language often puts it, are transferred to private parts of the
ward; curtains around beds, while not completely concealing, are kept
drawn most of the time, so that if a private room is not available, the
larger ward is roughly reconstituted into a series of private rooms by the
use of the curtains. This arrangement, plus the fact of the generally ill
status of most of the patients in those areas of the ward where death is
likely to occur, makes the setting of these wards much less conducive to
social interaction and the consequent dangers of discovery that a history
of friendliness between patients and an interest in the happenings of one's
roommates would entail.
As I shall have occasion to note throughout, a great many of the
arrangements at County are organized the way they are because of the
general confinement of patients to beds and the general absence of
relatives or members of the public-at-Iarge in the hospital corridors.
It is a quite firm hospital policy for ambulatory patients to be dis
charged from the hospital as soon as possible after they can again get
about, so there are few patients wandering about in the halls. Patients
requiring long-term care typically are transferred to the chronic care
institution; the use of these interhospital transfers is very frequent. Occa
sionally, however, on the medical wards a recovering patient-one who is
waiting his discharge from the hospital-will be seen walking back and
forth on the corridors, chatting with nurses and aides. When such a
patient is about, staff members make some slight effort to monitor their con
versational references to the deaths of patients, though not always con
sistently or with success. The morgue attendant, whose job I shall examine
in detail below, often arrives at a nursing station to secure a dead patient's
chart or the paper bag containing his personal belongings which will
accompany his body to the morgue. On several occasions his requests,
containing references to the fact of a death's occurrence, were made quite
loudly, well within hearing range of the patient or two who happened to
be standing near the station. On numerous instances nurses were observed
to mention a patient's' death when such a bystander was within range.
While there would be no purposive reference to such matters in a pa
tient's presence, the degree of care exercised in insuring the privacy of
such talk is not always great. Ambulatory patients have been known, on
occasion, to converse about the deaths of other patients with members of
the staff, particularly lower-echelon personnel like aides, orderlies, and
attendants, who seem somewhat less concerned about the privileged char
acter of the knowledge they have. As a characteristic feature of County,
the a:ffairs of any given patient are not treated as particularly confidential,
nor are their bodies treated with great concern for privacy. In the larger
49
wards curtains are not always drawn about patients' beds during morning
rounds so that, particularly on the male medical ward, a patient's body
will often be exposed"'for all in the room to see. The concern for privacy
operates somewhat more consistently on the female medical wards, where
whenever a woman's breasts or genitals are exposed, curtains are drawn
around the bed. Female staff members seem to take greater care to insure
that the modesty of patients (and, perhaps, their own) be respected than
do male staff members; and among male staff members, the "visiting
man," when he makes his morning rounds twice a week, is characteristi
cally that one among the collection of doctors at the bedside who gives
the greatest attention to draWing the curtains adequately.
At Cohen Hospital, body exposure is much more seriously pro
tected than at County, and conversation about a patient's condition or a
patient's death is usually sealed off from being overheard through the
, use of a variety of ante-rooms and a more careful control of voice pitch.
It seems that the more the institution is open to the public, the more
elaborate and enforced are its arrangements for segregating front and
backstage activities, and for keeping confidential the relations between
particular staff members and members of the family. In the private hospital,
\
like Cohen, doctor-wtient-relative interactions are so organized that the
privacy of the office setting is roughly maintained ecologically and in spirit
when the scene shifts to the hospital. When the private physicians there
converse with families they lead them aside, form well-sealed gatherings,
and talk in hushed tones, evincing respect both for the relatives' wish to
keep family affairs family affairs and their own desire to shield their busi
ness from scrutiny by others. The difference can be fairly closely observed,
for example, in the ways in which the outcome of a surgical procedure is
announced by the physician to family members at County and at Cohen.
At County, family members (when there are any and when they are at
the hospital) await news of a surgical procedure in that area of the De
partment of Surgery immediately adjOining the operating rooms. There
are several benches in this section, where persons sit while their relatives
are in surgery. After the operation, doctors emerge from the operating
rooms, and, if they know the family, go to the bench and speak to them.
They will discuss the surgery while the relative remains seated at the
bench, even if several other people can and do monitor the conver
sation. Should the relative stand up when being addressed, as often
happens, the doctor will not lead him off to a private conversation away
from the bench, but will remain close to it. The doctor indicates no special
desire to regard the patient's condition as a private matter of discussion;
at Cohen, under such circumstances, the physician beckons the family
aside and often walks several feet away from others before beginning his
account. A more lengthy discussion of the ways in which news is related
~~..
50
PASSING ON
is found in Chapter 5. It is to be noted that ~e number of visiting _fa,mJly,
members
p:;tt(~llt is higher at Cohen than at County; throughout
~ .,""11 V generally, one seldom finds more than one visiting family member
per patient, whereas at Cohen there are often as many as a half-dozen
relatives and friends. The County physician will typically feel that he has
discharged his obligations to account to family members once he con
verses with the wife, husband, daughter, or son, whomever happens to be
at the hospitaL At Cohen, the doctor will often be called upon to talk
to several members of the family, even if that involves him in moving
from one part of the hospital to another, or awaiting the assembly of
relatives, some of whom might be in the coffee shop, at another waiting
room, etc. On one occasion, typical of many Cohen instances, a doctor
who announced the outcome of a surgical procedure to the wife and
brother of a patient was then asked to "please come down and talk to
Moma," whereupon he went to another area of the Hoor where the elderly
mother was waiting with another family member; the old woman
was given an account of the operation, in the course of which the doctor
put his arms around the woman, who,~as noticeably ~uite nervous, and
offered comforting remarks. At County,)accountability is not as extensive,
~ nor as intimate, for doctors there will discuss a patient's condition quite
ji formally, with no special efforts made at insulating the conversation from
others. Oftentimes at County, the family does not know the physici~n~_and
the basis for any display of intImacy is apparently absent. In the surgical
department, the 'lnnouncement of the outcome of an operation often
involves a public paging of the relative, by a nurse, who has been asked
by a phYSician, "Who are the relatives?" The nurse calls out, "Is a Mrs.
X here?" The doctor will use the relative's acknowledgment of her iden
tity to locate her and then proceed to engage her in a relatively public
conversation. It is only when a death is announced that more serious effort
is made to seal off the conversation from possible onlookers and over
hearers. I shall discuss this practice in great detail in Chapter 5. Here,
it is to be generally noted that encounters with relatives are, with few
exceptions, publicly undertaken. On numerous occasions, in the midst
of a busy nursing sta'tion and for all to overhear, doctors have been
observed to inform relatives that the patient's condition was extremely
poor and likely to eventuate in death. As a measure of the degree of con
cern for privacy during such talk, one can observe a clear difference be
tween the physical distance which separates doctors, or nurses, and family
members and patients in daily conversation. The distance separating
doctor from family (or, more typically, from the relative) at County is
often sufficient to allow a person not involved in the encounter to pass
between them while walking down the corridor. At Cohen, doctor-patient
relative conversations are so closely conducted, and so removed from
the stream of ward traffic, that this would infrequently occur.
51
~;'
The general pattern of nonprivacy and nonconfidentiality that

marks both conversations between doctors and relatives and conversations
~ between staff member1"at County has clear consequences for the general
f~ visibility of death and death-related matters. From the standpOint of the
t investigator, the location of death-related talk and death-related equip
if ment (e.g., morgue trays, death forms, etc.) was much easier at County
i'>, than at Cohen. The sheer likelihood of hearing the word "autopsy" is
greater at County, desipte the fact that the number of autopsies con
ducted is roughly the same in both settings. On the County medical ward,
it is not infrequent to hear such interchanges as the following:
;~1,
Doctor, from one end
of the ward to a doctor
at the other end:
''I'm going to the morgue."
Nurse, to an aide, in
a large ward room:
"Did they wrap Mrs. S. yet?"
Doctor to doctor, from
the nursing ~tation to
the middle of the ward
corridor:
"Did you pronounce him?"
Nurse, to anoth~, in the
presence of a doctor-relative
encOlmter:
"Did they get the autopsy
permission?"
The greater absence at County of a nonstaff public operates to instill

a general lack of concern for the audience of such remarks. The trans
port of dead bodies at County is quite different from the procedure used
at Cohen. Let me address this matter in some detail, considering some
espeCially interesting aspects of the role of the key specialist in such
activities.
" THE
MORGUE ATTENDANT
The arrival of the county coroner prOvides those onlookers who

know who he is with clear information about the occurrence of a death.
Another person, the morgue attendant of the hospital, is particularly
interesting as a similar source of information. As in most hospitals, the
County Hospital morgue is located in a relatively inaccessible corner of
the hospital basement. H To reach it, one must take an elevator to the
The stated reason for this universal feature of hospital architecture is that the
Dlorgue must be readily acccssible to the street to aid in convenient transport of
bodies to funeral hearses, and so situated that others will not happen upon it;
d:,:, .
The hospital morgue is best located on the ground floor and placed in an
area inaccessible to the general public. It is important that the unit have
'~~~
a suitable exit leading onto a private loading platfonn which is concealed
- ";
from hospital patients and the public.
,
'8
52
basement from some point in the hospital and walk down the long
underground corridor, past the various shops that comprise the mainte
nance departments of the hospital. At the far end of this busy corridor,
somewhat hidden around a corner, is the morgue. There is no way to
reach it except by passing the plumbing, carpentry, and electrical shops,
the central supply office, and the hospital laundry. There is one ex
ception, and that is a stairway that leads up from the morgue area to the
Department of Pathology on the first floor. There is no elevator at that
end of the building, so that bodies cannot be transported on stretchers to
the morgue from that locale. This stairway is used by professional per
sonnel, who prefer to enter the morgue without walking the noisy and
busy basement corridor, which is considered to be the province of blue
collar workers. The morgue attendant, among whose jobs it is to trans
port bodies from the hospital wards to the morgue, makes, on a typical
day, several trips along this underground corridor, pushing before him
a stretcher, either empty or with a body on top of it. Workers in this part
of the hospital thus frequently witness the transport of "human remains."
The person who accepts a job as an apprentice plumber in the hospital is
likely to find that an object he might have preferred not to see is daily
passed before his eyes. I shall discuss the practice of "body wrapping"
in the next chapter. Here it is important to note that while a dead body is
tightly wrapped in a sheet, and another sheet is employed to drape the
entire stretcher upon which it is transported, it seems reasonably certain
that nearly any onlooker, adult or older child at least, would at a casual
glance see what is on the stretcher. The form of a body, an object be
tween five and six and a half feet long, with bulges at each end and a
rising area in the middle, is quite readily discernible. Objects fitting that
9
description are not easily conceivable as other than human bodies. On
numerous occasions, the removal of a body was witnessed and from the
gaze of onlookers one could detect that it was a body which was being
seen. Never has an onlooker been observed to regard a sheet-covered
body and not indicate in his glancing manner and subsequent activity
that it was a body h~ knew he had witnessed. When two or more non
hospital employees, e.g., relatives, other visitors, patients, and the like,
are with each other and one of them witnesses what he takes to be the
J. K.
PASSING ON
Owen, Modern Concepts of Hospital Administration (Philadelphia: W. B. Saun

ders Co., 1962), p. 304. Nearly without exception nurses purposefully avoided going
near the morgue, and several persons who worked in that wing of the hospital whose
parking facilities were adjacent to the morgue purposefully parked their cars at
more inconvenient places to avoid having to pass the morgue landing on their way
into the building.
.
9 The more so perhaps given the fact that the setting is a hospital and a likely place
to find such objects, although this fact does not appear, in my estimation, to be at all
essential in making the identification.
./
~;
.~.
.;.
transport of a body while the other has been looking away, the first very
often brings the other's attention to what he is seeing. There is often an
interchange between "them which gives the impression that the passing
object is being pOinted out. When one person is alone (particularly a
nonstaff person) and sees what he takes to be a body under the sheets of
a stretcher, several characteristic forms of reaction can be observed:
the person turns away in such a fashion as to indicate that he is not
merely shifting his attention but is turning away from something he has
seen, e.g., he does so abruptly, with a prior look at the body that in
dicates he is seeing a body and that makes the turn away seem governed
by that perception; women have -been observed to cover their eyes, even
when alone; one woman was seen to grow rather pale and faint-looking;
another was seen to begin a yell or gasp before she covered her mouth.
Staff persons who prefer not to witness the transport of bodies have
available to them some systematic ways of avoiding the sight. In the
hospital basement, an interesting practice was observed. The morgue at
tendant, on his way from the hospital morgue to the wards to retrieve a
recently deceased patient, provided certain others with information that
he was about to be so engaged, allowing them to plan their avoidance
of his presence with the body. As he left the morgue to go to a ward,
he took that route (,hich he would follow on his return with the body,
pushing the stretcher before him. Along the basement corridor at County,
each of several maintenance shops is so situated that it constitutes a mere
recess in the corridor, and from any point within one of these shops one
may monitor the passing of people in the corridor. The morgue attendant
explained that several of the men who worked in the maintenance de
partments, he had learned with experience, characteristically used the
fact of his appearance as a way of anticipating that a dead body would
soon be pushed past them along the corridor, and that some of them,
upon witnessing him pass by with an empty stretcher, made sure that
they would have their backs turned to the corridor when he returned
with the body. In the plumbing department a man was located who said
that whenever he saw "John" go by to get a body he busied himself at
his shelf so that when John returned he would probably not be turned
towards the corridor. The main door to the laundry room is a Dutch
door, the top half of which swings open. A woman is employed in that
office whose task it is to receive laundry bundles and give receipts for
.them. Usually, the top half of the door is kept open. When John passes
With his empty stretcher she closes it, anticipating his return. She remarked, "I just don't like to see them" (Le., bodies).
The morgue attendant's role is SOciologically interesting, for his
activities are such that he is one of those people in the hospital whose
m"e p'e,;ence at a "",ne mdicate, a certain event h., occurred. When the
J
rj
l.
"~
53
54
PASSING ON
morgue attendant appears on a ward, personnel who may not know that
a death has occurred, or at least do not know that one has not occurred,
take his being there as indicating that one has, for his formal responsi
10
bilities bring him to a hospital ward only when a death has happened.
For those persons who knew John, his appearance alone, i.e., with
out the availability of specific infonnation about "why he is here now,"
served others with a quite restricted range of interpretative possibilities,
e.g., upon seeing him, anywhere in the hospital, it would be proper and
not a way of joking to ask him, 'Who died?"
John was in a rather uncomfortable situation in his movements
throughout the hospital, for he was, in a manner of speaking, "trapped by
his role." His chief and daily problem was going about the hospital
without, wherever he went, appearing to others to be working. Persons
engaged in occupations in which they, by virtue of the scope of their
activities, appear always "on the job," often make systematic efforts to
disclaim the involvements others might possibly see in their presence.
John found the hospital too small. Nearly everywhere he went, others
could properly view his presence as warranted by the occurrence of
a death. He was seen either as going to or having just come from pick
ing up a body or engaging in those gruesome parts of an autopsy in
which others knew a morgue attendant to be involved. In an important
sense, particularly to the extent that others regarded him as somewhat
unclean because of his activities, he was like the proverbial man in a
town too small to allow an indiscreet activity to go unnoticed.
John had problems such as how to engage in friendly conversa
tion, how to get someone to sit next to him, or not move away from him,
in the hospital cafeteria, how to avoid interrogation by others about "what
it is like," and, generally, how to enter any form of ordinary discourse with
out his affiliation with dead bodies intruding as a prominent way others
attended him.
He attempted to convey a sense of not being at work by developing
clear styles for use when he wished to provide others a basis for dis
10 Students of occupation!!. have given attention to the visibility of activities in the
appearance of some known person on some scene. The morgue attendant's identity
and the known occurrence of an event by way of his appearance are based upon
personal acquaintance, or ''knowing who he is," coupled with the semipublic defini
tion of his activities as restricted to picking up bodies and doing autopsies. He thus
differs, sociologically, from those from whom others obtain information by virtue of a
uniform, or by way of particular historical knowledge of some concrete scene in which
the appearance of a particular other has special significance. The fact of his being
only semipublicly known as the morgue attendant, i.e., only to members of the staff,
constituted one of "John's" freedoms; that he could pass before members of the out'iide
public without differing noticeably from other attendants. For a relevant discussion
of general strategies of "passing" and the problems of persons having stigmas of
various sorts, see E. Coffman, Stigma (Englewood Cliffs, N.].: Prentice-Hall, Inc.,
1963), especially Chapter 3.
55
attending what they inferred his work-relevant attributes to be. His dress
furnished one way to set apart nonwork from work activities. Unlike
many of the people ~ho wear operating gowns to lunch in the staff
cafeteria at County, John made it a habit to change from his gown (the
same variety is used in the autopsy procedure as in surgeryll) to the at
tendant's unifonn before coming to lunch, even if he had an autopsy to
assist in directly after lunch. He was the only attendant in the hospital
who was ever seen to wear a shirt and tie, which he kept in his locker
in the morgue for use on those occasions when he particularly wanted to
become detached from his work. He was a good looking, athletically
built Negro, who fancied himseH as a man with the women in the
hospital; on several occasions he was observed to change from his work
gown into a shirt and tie in the middle of the day, to take a coffee break
with one of the nurses in the lounge where men were permitted. By
changing his clothes he attempted to convey a distance from his work
activities, both temporally and phYSically. The blood stains on a surgeon's
gown, rather than being signs of messiness, are signs of closeness to a
task, and in the case of surgery a conSiderably prestige-conferring task. 12
The blood stains on a morgue attendant's gown also indicate a closeness to
a task, but one whi~, unlike surgery, brings the operator no particular
prestige. Not only did John but other staff members of the Department
of Pathology as well changed clothes before coming to lunch.
A general strategy John employed was, upon meeting someone for
the first time, to give an ambiguous account of his occupational tasks.
Only if necessary and only after friendship was gained when friendship
was sought, did he tell others that he worked in the morgue. A prefer
able account from his standpOint was "I work in the Department of
Pathology," or even more detached from that scene, "I am an attendant."
When he talked about his work he made a point of highlighting the in
teresting facts about it and de-emphasizing the grosser aspects, e.g.,
moving bodies about, mopping the floor of blood after an autopsy, and
those other matters which constitute the chief functions he perfonned.
While he was working, e.g., picking up a body from the ward, he
worked qUickly, taking no time out for conversation along the way, unless
he could manage to leave his stretcher behind and use one of the wards
11 There are some significant differences in asepsis procedures, however, all of which
have to do with the fact that in surgery the protection of the patient from germs is
considered important, while in the autopsy it is only the operators' health that is
important. So, for example, there is no sterilization of instmments. The masks th.lt
are worn are for the operators' protection, not for the "patient's."
12 Young physicians, particularly intems and first-year residents, characteristically wore
blood-stained gowns to the cafeteria, but older physicians did not. One first-year resi
dent was observed in the locker room of the surgical area to change from a clean to
dirty, blood-stained gown before going to lunch with a date in the cafeteria.
56
PASSING ON
57
seldom involve pa'ising such gatherings. Should a non employee be on the

elevator, an uncomfortably extended containment of corpse and visitor in
a small place would ot'Cur. The attendant's procedure at the elevator is to
stand outside it and wait until it arrives at his floor unoccupied (as I
noted above, while these elevators are officially designated for staff
members' use, some of the visiting public, what little there is of it, oc
casionally use them). At Cohen, when a body is to be removed from a
ward, an aide, orderly, or nurse goes and gets an elevator, and, only
after it has arrived at the floor is the attendant Signaled to wheel the
body out into the hall and into the elevator. At County, the morgue at
tendant makes no such preparations, nor do other staff make them for
him, so that oftentimes he will stand in front of the publicly visible
elevator entrance awaiting the arrival of the car for some time. Should
the elevator arrive at his floor and a visitor be in it who is going on to a
lower floor, the attendant makes a gesture indicating that he will await
the car's return. Should the elevator arrive unoccupied or with a member
of the hospital staff in it, he will wheel the body on and stand in front of
it, at the front of the elevator, to prohibit any visitor from entering at a
lower floor. These elevators, unlike some which hospitals use for such
kinds of transportation, do not have devices whose actuation prohibits
the elevator from bltng stopped by persons at floors along the route.
has the feeling that not all staff members should be made to ride down
stairs with a body. On occasion, therefore, he lets the elevator go by if
a higher-echelon physician or nurse is inside. When inside the elevator,
should a doctor or nurse stop the car on a lower floor, en route to the
basement, the morgue attendant allows the nurse or doctor to decide
whether they wish to ride with a body. He stands in front of the body
and only steps aside, letting the nurse or doctor on, if they indicate they
don't mind. If he feels they don't know he is concealing a body and
proceed to step on the car unknowingly, he calls the fact of his charge
to their attention with a remark like Tm going to the morgue, sir," or
"This is a body, sir," as he stands slightly aside to let them see what is
behind him. Often doctors and nurses will say, "That's O.K., John,"
and board the car, but the hospital director and several others have been
observed to refrain from riding with the corpse, by saying something
like, "Oh, 111 catch it the next time." If a lower-echelon person is awaiting
the car at a lower level, John will usually step aside and let him ride
down with him, if he wishes to. When people arrive at an elevator en
trance and find John standing there with a body, they frequently do
not wait for a car, but walk down the stairs, sometimes feeling obliged to
announce that they will do that, with a remark like, "Oh, I think I'll
walk," often followed by a polite phrase like, "How are things, John?"
On numerous occasions nonemployees were watched approaching an
to which he was going. Whenever he had a stretcher with him, empty

or not, he avoided interaction with others, and they with him. One
adaptation of his was to carry along a patient's file, or a log hook, or some
such item, when he was enroute to get a body. Proceeding to the elevator
with the body he characteristically engrossed himself in whatever he had
brought with him while waiting for the elevator. This made him some
what less available for visual encounters with others, with the attendant
sense of unpleasantness he felt he provided them should they feel
obliged out of acquaintanceship or friendship to greet him. As he pushed
his occupied stretcher he always looked downward, and on numerous
occasions persons with whom he was acquainted and to whom he would
have otherwise made an overture of greeting and they the same to him,
were silently passed by along his route.
One young nurse's aide whom John reported he was dating was
seemingly not put off by the corpses he transported and did not hesitate
to engage him in conversation while he was with a body. He appeared
uneasy in such conversations with her and tended to laugh nervously
about the scene of their engagement while it was in itS' course, indirectly
pointing to what he tried to impress upon her as the impropriety of a
friendly conversation while in the presence of a dead person (or to be
so seen by others). On one occasion she rested her hand upon the body
while talking to him. He got noticeably upset, apparently not so much
because he wouldn't do the same (which he did in the confines of the
morgue and with persons who stood in occupational relationships to
bodies similar to his) hut because he felt that as a puhlic behavior (this
was in front of the elevator) it was in bad taste, and moreover, it didn't
provide for the kind of segregation between himself as a handler of dead
bodies and himself as a beau which he considered essential.
In his journey from the hospital ward to the morgue, persons other
than staff members would occasionally be passed. At some hospitals, like
Cohen, when a death occurs it is a practice to close other patients' doors
and try to clear the corridors along which the body must be transported
of any nonhospital-employed persons. There is a hard-and-fast rule at
Cohen that bodies are not to be removed from rooms during visiting
hours. There is a similar rule at County, but neither as hard and fast nor
as consistently ahided by. At County, no special attempt is made to
see if anyone is on the ward before the body is removed from the room
and taken down the corridor to the elevator. As for so many activities at
County, here too the general absence of relatives and ambulatory pa
tients is taken to make such preparation relatively unnecessary. In a
afternoon at Cohen, walking from one end of a floor to another
would entail passing numerous groups of patients visiting in the halls
with their families. At County, throughout the day, such a walk will
1 .6.".
~
58
PASSING
ON
elevator to ride down to the main floor and, upon seeing John with a
body, turn away to proeeed in another direction, giving a sign that they
had made some sort of error, had lost their way, or in some other way at
tempting to avoid open acknowledgement of anxiety about the contact.
Despite his attempts to structure his daily movements so as to
segregate his work tasks from his nonwork pursuits-a segregation that
was difficult to perform by virtue of his known-about activities and the
encompassing character of the hospital setting-John found, as might be
expected, that he could not completely dissociate his work from the
moral character others imputed to him by virtue of his being so employed.
Even in his nonwork hours in the hospital, when he found himself able to
engage in ordinary social discourse and could effectively appear as not
currently engaged in work, he found bimself not especially well-liked.
He commented that the thing he found most uncomfortable about the
job was not the work entailed by autopsies and body transportation, but
the loneliness of that work.
Perhaps in compensation for the cbaracter of his job, both its
general gruesomeness and the social position it placoo him in, he was
given both a fairly decent salary, higher than any other attendant or
orderly in the hospital, and a fairly wide latitude of authOrity in the
conduct of morgue affairs. The postmortem examination requires the
work of two men. One person is needed to do the major work of the ex
amination, and he must be a trained person. Another is necessary to pre
pare the body for autopsy, assist during the procedure, and clean the
autopsy room afterwards. It is interesting to note that the morgue is one
of the few areas in the hospital where persons not involved in the medi
cal training program may try their hand at procedures normally per
formed only by those having certified technical knowledge and skill.
Not infrequently the morgue attendant at County began an autopsy pro
cedure himself. This involves making a large incision in the body,
from breast-bone to pubic-bone, and opening up layers of fat and muscle
until the chest and abdominal cavities are exposed. While the morgue at
tendant is a relatively skilled person by virtue of having witnessed
hundreds of postmortem examinations, he has no special training nor
certification in surgical skills. John is known, among pathologists at
the hospital, for his expertise in "opening a body," being particularly
skilled in doing a cosmetically neat job in removing the brain, a pro
cedure which involves detachment of the skull in such a fashion that
after the brain has been removed from the head the skull cap can be
replaced with no obvious sign of unnatural fit. This is a man who has
no high school education, the lower-class son of a migrant worker. Yet
he is quite conversant in the technical details of anatomy and matters
pertaining to various patholOgical conditions. As a "hobby" he reads
59
surgical texts and attends surgical operations. One physician, an assistant

resident pathologist, commented (with intended exaggeration but pur- \
ported respect) that 'fohn knows as much pathology as I do."
,
In Cohen Hospital, while the chief pathologist is the director of
activities in the morgue, a young man, with an undergraduate education
and spoken of as something of a "strange fellow," is, in fact, in charge of
coordinating many morgue affairs. He is an avid student of disease and
anatomy, and keeps an impressive file on the pathological details of all
deceased patients, not as part of his job, but for his own "interest."
While the law in some states requires that no parts of the body be
permanently removed during autopsy, many parts are in fact not replaced
in the abdominal cavity (the usual procedure after organs are examined)
before the body is sewn up. Large amounts of tissue are kept for more
detailed microscopic analYSis, and, occaSionally, entire organs are per
manently removed. PhYSicians often register their requests to study
certain tissues, so that, for example, some opthamologists leave standing
requests to obtain the eyes of all deceased, some urologists, the kidneys,
and the pathologist, with permission of surviving relatives, stores these
for specialists' rescarch. At County, the morgue attendant went through
a period of "study,";noving from organ to organ, in which he kept these
parts after autopsy and in his spare time dissected them and examined
tissuc undcr the microseopc. The pathologist legitimated this procedure
for
and recurrently instructed his staff to "be sure and save the
John."
Should a physician miss an autopsy (physicians are, in principle,
expected to attend the postmortem examinations on their own ex-patients
whenever possible), the morgue attendant is occaSionally asked to fill
in details. Interns have been known to use the morgue attendant as a way
of getting more detailed information than the laboratory report con
tained, particularly when they felt that they should be responSible for
knOWing that detail when "death rounds" were made each weekend, yet
when they themselves could not be present at the examination.
The morgue is thus a workable setting, a place where one otherwise
untrained can achieve a measure of authority and learn a good dcal,
as a "hobby," about medicine and surgery.13 In part, this is because
there is little competition for these jobs; pathologists are always pleased
to find a worker who will handle many of the details of morgue work
which they prefer not to encounter. In return for this help, the attendant
is treated, within the morgue context at least, as a semistudent, one to
'1\
I
I
Hospital morgues are reported to serve other functions, as well, among them being
as field training centers for student undertakers, as in the ease of New York's Bellevue
Hospital. See S, R Cutolo, Bellevue Is My Home (Garden City: Doubleday & Com
pany, Inc" 1956), p. 161.
13
60
PASSING ON
whom it is legitimate to grant access to the use of microscopes, lab

equipment, the scalpel, and to whom instruction in a quasi-apprenticeship
circumstance can be given. The pathologist at County feels that in treating
the attendant as something more than an attendant, he can build interest
into an otherwise unpleasant job, retain a good worker, and insure that
things get done which might otherwise be avoided or which he might
have to do himself.H For years at County an older morgue attendant
created considerable trouble for the department. He disliked, it was said,
cleaning up after autopsies (a particularly messy task) and engaged in
systematic subterfuge to avoid having to partake in that procedure. It
was said that he would often release bodies to morticians before the
autopsy was conducted, by calling them on the phone and telling them
that the relatives refused to allow a postmortem. When they came to
the bodies he released them, and, on several occasions, apparently
accounted for his behavior to the patholOgist by putting blame on the
funeral home, proposing that they insisted upon immediate release be
cause the ceremony could not be forestalled any longer. He was re
portedly at fault for the development of a series of hostilities between
hospital administrators and local mortuary establishments. His behavior
was eventually discovered and he was dismissed from the hospital. John,
all who knew him maintained, was a "conscientious worker."
FOUR
De<8tth <8tnd Dying
<8tS o((;D.<8tl t<8ttes of Aff<8tiJrs
If
"DYING" AS A SOCIAL FACT
14 What in fact seems to happen is that work properly done by trained pathologists
becomes defined as "dirty work." The opening of the brain, a rather cmde process
wherein the scalp is flapped over the face after the skull has been opened with a
circular saw, is one of those autopsy procedures which appears sufficiently unpleasant
that its (!onduct can justifiably be given over to the attendant. He is made to feel
specially entmsted with a matter of importance, while, in fact, he is relieving
physicians of the need to do such butchering themselves.
I
f'.
"1':
i.~'.;
'4.1
That a person is "dying" is not an altogether straightforward no

tion, given the possibility that in a manner of speaking it can properly be
said of all persons that, from the moment of birth onward, they move
closer to death each day and are, in that sense, continually and forever
dying. This recognition is, of course, at the same time both a major re
source and dilemma of existential philosophy and literature.
Despite the awareness of continual "dying-from-birth," considered
by some as the most profound awareness of man, people in Western so
ciety, at least, ordinarily employ "dying" with respect to a rather de
limited class of states and persons, and in so dOing, seem to confront no
great philosophical conflict in saying of that one: "he is dying," yet not
admitting the same fact of themselves. It is the more mundane, ordinary
use of the characterization the analysis of which is of direct relevance to
my concerns. While perhaps philosophically admissible as a description of
anyone, the notion "dying" has a strictly circumscribed domain of proper
use in the hospital setting. I should like to propose an empirical deSCrip
tion of this use, as well as the assessment ''he is dead," it too being a
somewhat problematiC notion. 1
1 By concelvmg of these categories as "problematic" I do not intend at all to
suggest that their use is problematic for either professional or lay persons, but
rather that, from the sociologist's standpOint, they must be so conceived if the proper
analytic attitude toward them is to be maintained. I intend the tenn "problematic"

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What is the document about?

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What is the author's perspective?

This excellent hotel is very ancient.

Even in King Clovis' time people

The Social Organization

Englewood Cliffs, New Jersey

PRENTICE-HALL, INC., Englewood Cliffs, New Jersey. All rights

Library of Congress Catalog Card Number: 67-12201

Printed in the United States of America

Current printing (last digit) :

PRENTICE-HALL INTERNATIONAL, INC.,

~~~Tms STUDY IS, first and foremost, an ethnography. It seeks to de

The Medical Care Research Center of the Social Science Institute,

Some Ecological and Occupational Considerations

Death and Dying

DEATH IS a major topic of concern among anthropologists, phy

practices, and the classic discussion of death symbolism by W. L. Warner,

given almost exclusively to semiphilosophical discussions and attitudinal

where, in comparison to County, private physicians played a prominent

Average Daily Census

of Discharges and Deaths Per Year

of Stay in Acute Divisions, in Days

Religious Composition of Patient Population, in Per Cent

Racial Composition of Patient Population, in Per Cent

The two institutions were of similar overall size. The social-class

indicate a quotation, the quotation is as nearly literal as on-the-spot hand

written recording wiJ] permit. My limited ability urith shorthand tran

scribing aided somewhat in this recording activity.

In doing field work, investigating "death," I have been aware of the

and my only claim to its minimal relevance is my feeling that be

of my long stay in the hospital, particularly at County, staff came

take my presence for granted. While in the early days of my research

at County I distinctly felt that, in many cases, staff members monitored

their activities to show me what they thought I would want to see, as I

sufficiently disregarded to be relatively secure that what I was witnessing

would have gone on were I not around.

Most of my information is based on casual conversations I had with

members of the staff and, more importantly, on my observations on the

ing rounds, engaged them in conversation, and attended their conferences.

On special days during the week I attended various specialty conferences,

of my day I spent ~ost of my time standing about nurses' stations, over

hearing conversations in corridors, following physicians as they treated

their patients, witnessing surgical, obstetrics, and autopsy procedures, sit

ting in waiting rooms and cafeterias, chatting with members of families,

and the like. In both settings I was free to go where I pleased-and in

staff din}pg'roo~. I had, in each setting, persons who might be eonsidered

as "i,ormants:; namely those with whom I had developed friendships

their circumstances of work, technical matters, feelings about the insti

practices of others, and information about happenings which

spent time, I managed to befriend some worker and in conversation with

him gain access to some oftha,tsettillg's~~_den ft1~~r~~: On occasion, I

demonstrate their grasp on the world of biophysical fact, gave me long

demonstrations, some of them going so far as to insist that I "feel this,"

to assist in a particular procedure by passing an instrument, helping prop

as much a part of the scene as pOSSible. I felt that by helping the

A central theoretical and methodological perspective guides much of

him gain access to some oftha,tsettillg's_den ft1r~~: On occasion, I