Quality Improvement Through Planned Experimentation: Third Edition
Quality Improvement Through Planned Experimentation: Third Edition
Quality Improvement Through Planned Experimentation: Third Edition
through Planned
Experimentation
Third Edition
Ronald D. Moen
Thomas W. Nolan
Lloyd P. Provost
Me
Graw
Hill
New York Chicago San Francisco
Lisbon London Madrid Mexico City
Milan New Delhi San Juan
Seoul Singapore Sydney Toronto
CONTENTS
Foreword
CHAPTER 1
Preface
xv
Acknowledgments
xix
Improvement of Quality
1.1
1.2
CHAPTER 2
xiii
Introduction
Building Knowledge and the Scientific
Method
1.3 Defining Quality
1.4 Model for Improvement
1.5 Sequential Experimentation Using
the PDSA Cycle
1.6 Summary.;
References
Exercises
19
21
22
23
25
1
2
4
9
25
29
34
40
y 51
54
58
58
59
VII
VIII
Contents
CHAPTER 3
63
3.1
CHAPTER 4
CHAPTER 5
76
79
85
95
103
104
104
109
Ill
136
142
156
156
156
161
64
68
5.1
163
170
183
? 192
202
204
Contents
CHAPTER 6
CHAPTER 7
| ix
References
Exercises
206
207
211
213
244
245
245
251
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
7.9
221
227
238
238
251
255
261
263
265
269
270
275
277
Contents
7.10
CHAPTER 8
277
280
281
8.1
281
286
295
303
303
304
309
9.1
CHAPTER 10
309
316
321
326
337
341
342
342
345
J346
350
365
.. 366
367
Contents
CHAPTER 11
XI
369
11.1 Introduction
11.2 Phase 0: Generate Ideas
11.3 Phase 1: Develop Concepts and
Define Product
11.4 Phase 2: Test
11.5 Phase 3: Produce Product
11.6 Summary
References
Exercises
369
372
377
397
413
414
415
416
417
Glossary
457
Index
465