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Shalonte’ Williams

1323 White Tail Ridge Cedar Hill, TX 751074


Phone: (972) 291-6033
E-mail: kamrynbrown08@yahoo.com

OBJECTIVE: I would like to obtain a position in a corporation where I could contribute to


company goals and enhance my career.

SKILLS:
• Computer literate in Microsoft Word, Publisher, Excel, PowerPoint, Access
• Type 45 wpm
• Excellent customer service skills and outstanding organizational skills
• Experienced in maintaining a schedule of events on time
• Experienced in multi-tasking and working in a fast-paced atmosphere
• Quick learner and able to adapt to a changing work environment

WORK EXPERIENCE:
• Customer Service Representative – Novo 1 – GE July 23, 2007- Present
• Answer In-bound phone calls for BMW Roadside Assistance. Determine customer needs and dispatch
appropriate assistance. Handle customer complaints. Accurately analyze customer accounts. Implement
on all calls professional verbal and listening skills. Utilize all tools and programs to resolve all customer
issues.

• Wal-Mart- Cashier December 1, 2006- July 7, 2007


• Ran the cash register and assisted customers with their purchases. Accurately counted safe and
deposit slips.

• Prospect- Ticket Checker August 1, 2006- December 1, 2006


• Checked flight tickets and directed customers to the correct gates. Checked in luggage for
customers by weight class. Verifying information on customers tickets to correlate with their flight
schedule.

• Wendy’s- Cashier/Kitchen October 5, 2005- June 1, 2006

• Taking customer’s orders correctly. Correcting any complications with orders. Prepared food
orders and maintained a clean and safe environment. Handle customer complaints in a timely
manner. Maintained a good work ethic in a face past environment.
.
EDUCATION:
• Graduate of Ocean Lakes High School , Virginia Beach, VA

REFERENCES:
Dayje Jackson, Manager- Wal-Mart Heather Alcorn, Supervisor- Novo1
Fort Worth, TX 76132 Fort Worth, TX 76019
Office: 817-264-4065 Office: 817-355-8519

NOVO 1
4301 Cambridge Rd
Fort Worth, TX 76115

To Whom This May Concern,

I’ve read about your management understudy training program and I would like to inquire
about the opportunity. I am interested in a career in management and would be interested in
learning more about the company and about available opportunities.

I have enclosed a copy of my resume for your review. I am familiar with the requirements for
the position and believe I possess the right combination of team work and management skills
to fulfill your position. I feel that I would be a great asset to your management team as I am
team player; I am always willing to help, and am great with diffusing customer complaints.

My current position has provided me the opportunity to work in a team environment and to
meet customer’s needs at all times. It has also helped me create great customer service skills
as well as problem solving skills.

Thank you for your time and consideration. I would welcome the opportunity to personally
discuss my potential contributions to your company with you. I look forward to speaking with
you about this opportunity.

Please accept this letter as an expression of interest in the position of Management


Understudy.

Thank you,

Sincerely,

Shalonte’ Williams

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