The document contains answers to certification questions about Dell products. Key traits for an effective Dell Brand Ambassador include having a casual outlook and competitive nature. When responding to customer questions, representatives should be confident and prepare ahead of time. The first step when replacing a system board on an OEM-R product is to reboot twice to take the new system board out of manufacturing mode.
The document contains answers to certification questions about Dell products. Key traits for an effective Dell Brand Ambassador include having a casual outlook and competitive nature. When responding to customer questions, representatives should be confident and prepare ahead of time. The first step when replacing a system board on an OEM-R product is to reboot twice to take the new system board out of manufacturing mode.
The document contains answers to certification questions about Dell products. Key traits for an effective Dell Brand Ambassador include having a casual outlook and competitive nature. When responding to customer questions, representatives should be confident and prepare ahead of time. The first step when replacing a system board on an OEM-R product is to reboot twice to take the new system board out of manufacturing mode.
The document contains answers to certification questions about Dell products. Key traits for an effective Dell Brand Ambassador include having a casual outlook and competitive nature. When responding to customer questions, representatives should be confident and prepare ahead of time. The first step when replacing a system board on an OEM-R product is to reboot twice to take the new system board out of manufacturing mode.
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Certification Answers
1.
Key traits for an effective Dell Brand Ambassador
include: Select all that apply. Casual outlook X
No-nonsense attitude Competitive nature
2.
Can-do Spirit
When responding to customer questions, its
important to: Select all that apply. Say something anything even if you dont know the answer
3.
Be Confident
Prepare ahead of time
When replacing a system board on an OEM-R product,
what step should be performed during the FIRST boot? No additional steps are required. Reboot twice to take the new system board out of manufacturing mode. X
Install the OEM-R Identity module file.
4.
5.
In order for Dell to uphold total accountability for the
operation of Dell products, Dell Service Providers should: Select all that apply. X
Read the dispatch notes and SOW before going
onsite to get familiar with the customers environment.
Work together seamlessly so that the customer
perceives that a single organization is providing the services.
Be dedicated to the highest quality standards in
performing standards and support activities.
Be cautious while handling customers equipment
and not do anything that upsets the customers workflow.
It is acceptable for a Dell Service Provider to shut
down the customers system without the customers or tech supports permission. True or False? True X
6.
False
Which is not a key aspect of the Call Acknowledgment
phase?
Set customer expectations
Read and understand dispatch notes Prepare for the service visit X Contact Tech Support and schedule an appointment
7.
What feature in 12G server allows for better internal
storage performance? X
Express Flash PCIe SSDs
SATA hard drives PCIe 3 Slots New PERC6 Firmware
8.
Which Blade chassis I/O modules are available to
enable Intelligent Network and Storage integration? Select all that apply. It is supported by Dell 10, 11 and 12G servers X
It is a serial point-to-point connection capable of
scaling to different widths
It has a total data rate of 32 GB/s at 60& increase
from PCIe 2
It helps prevent bottlenecks at the I/O point
9.
Which Blade chassis I/O modules are available to
enable Intelligent Network and Storage integration? (Choose 3) SCSI X
InfiniBand
FibreBand
Ethernet (1GbE, 10GbE & DCB/FCoE)
10. DDR3
SDRAM and DDR2 SDRAM can share space
in the same server, but they will operate at the speed of the slowest installed module. True X
False
11. Which
Dell Server series offers maximum density
for space optimization? Rack Server Tower Server C Series X
12. The
Blade Servers
entire 12G family of C-Servers now include
the full Enterprise version of iDRAC7. True or False?
True X
False
13. Where
does the CMC reside on the back of the
M1000E? Click on the image below indicate your response.
14. What
range of servers is purposefully design and
built for gaming and cloud building?
PE C-Series Servers Performance Rack Servers PE M1000e and Modular Blade Servers Performance Tower Servers
15. Rack
servers have which letter in front of model?
M
R C T
16. Cooling
Fans in the R720 are hot swappable.
True or False? X
True False
17. After
replacing a system board what is required
for the digital licenses to function?
iDRAC7 enterprise IPMI Correct service tag in the service tag field No requirements
18. What
Power Supply LED indicator patterns
indicates there is a problem with the power supply on a R320 system? X
Flashing Amber Not Lit
Flashing Green Green 19. After
replacing a hard drive on a 12G server, how
can you tell that the new drive has started rebuilding? X
The drive status indicator blinks green slowly
The drive status indicator blinks green two times per second The drive status indicator blinks amber four times per second The drive status indicator is off
20. The
PowerEdge R210 has an internal USB key.
True or False? X
True False
21. After
replacing a FRU, you discover that the
system is still not functioning properly. Which key is pressed during POST in order to access the embedded ePSA diagnostics?
22. You
F2 F12 F10 F11
have just replaced the coin-cell battery on a
PowerEdge server. List the steps in order that are
used to validate that the replacement is functioning. 1.
Re-enter the time and date through the System
2.
Setup program. Turn off the system and disconnect it from the electrical outlet for a short period of time, pressing the power button after after disconnecting the AC cable to drain power
3.
completely. Reconnect and power the system on, entering the BIOS. Check to see that the system time and date have not changed.
23. When
looking at the Power Supply Indicator on
the PowerEdge R715, an alternating green and amber indicator light means? In standby mode, indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, also indicates that the power supply is providing DC to the system. Indicates a problem with the power supply AC power is not connected X
When hot-adding a power supply, indicates
that the power supply is mismatched with the
other power supply (a High Output 870-W
power supply and an Energy Smart 570-W power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. 24. The
PowerEdge R415 requires tools in the
iDRAC6 Express Removal process X
25. The
True False
PowerEdge M420 service tag is located on
______.
Blade top cover
Blade Sleeve Est Tab Blade handle
26. What
must a customer have to upgrade their
M620 from IDRAC7 Express to iDRAC7 Enterprise?
27. What
Enterprise hardware module
Express License key Life Cycle controller Enterprise License key
is the Dell mobile application used to read
the QR code on the system information label in
order to provide system documentation and videos for newer PowerEdge servers? X
RedLaser Quick Resource Locator Quick Scan Pro Bakodo
28. PowerEdge
M420 is a ______ height Blade Server.
Quarter Half Three-Quarter Full
29. Which
command is used to update the service tag
on a PowerEdge VRTX chassis? asset.com The VRTX chassis does not have a service tag servicetag.exe X
racadm setchassisfru m chassis p glacier
s <servicetag> and press <Enter>
30. What
interface options are available for
management and configuration of the switch module (PowerConnect 6220) in the PowerEdge M1000e? Select all that apply. X X
2161DS Remote Console Switch Software
CLI Server Administrator GUI
31. After
replacing a CMC card on a PowerEdge VRTX
chassis, what step should be taken prior to demonstrating the working system to the customer?
32. On
Perform a driver update within the OS
No additional steps are required Flash the system board BIOS Perform a firmware update on the CMC
the M820, it is necessary to remove the
system board before removing any memory modules from processors 1 and 2. True or False? X
33. Where
True False
is the front access hard drive backplane
located on the C5220?
X
Tin Pan Rear Cover Expansion Card Riser Front Cover Internal Hard Drive Tray
34. What
components need to be removed before
removing Power Cage on a PowerEdge C8000? Select all that apply. X X X X
Fan Cage Fan Module Front Panel Board Front Panel Ribbon Cable Fan Controller Board
35. Which
of the following tools are NOT required
tools for servicing the PowerEdge C8000? Select all that apply. X X
procedural means of transferring variable data sequences (called datagrams) from one node to another connected to the same network? Layer 4 Layer 5 Layer 1 Layer 6 Layer 2 Layer 3 Layer 7
42. Different
types of switches operate at a several
different layer of the OSI model. What layer would a LAN Switch operate at?
X 43. How
Layer 3 Layer 1 Layer 4 Layer 2
many PC8024 units can be stacked together?
X
6 4 8 3
44. Choose
the correct answer: Where would you set
the IP address on a M6220 modular switch?
Using the switch service port
Using Network Properties in the OS The IP address cannot be changed Using the CMC GUI
45. Which
of the following switch models is a 10/100
Mbps switch providing 1 Gbps uplinks?
M6220 54xx series 35xx series 62xx series
46. When
connecting to a PowerConnect 28xx series
switch via the serial console, what are the default settings used? X
9600 bps / 8 Data bits / No Parity / 1 Stop bit /
No Flow Control 115200 bps / 8 Data bits / No Parity / 1 Stop bit / Hardware Flow Control 9600 bps / 8 Data bits / No Parity / 2 Stop bit / No Flow Control 115200 bps / 8 Data bits / No Parity / 1 Stop bit / No Flow Control
47. Which
of the following switches are primarily
Web-managed switches? Choose two. X
28xx series 35xx series 6000 series
27xx series 8000 series
48. Choose
the correct description of the 10Gb blade
pass-through switch system LED pattern shown in this image.
Fault in System CMC-detected
FW update is in progress or Fault in Selfdiagnosed PTM is on operating Normally Boot in Progress PTM not ready
49. What
does the SFP+ status indicator of
Green/Blinking Amber mean on a 10Gb Ethernet blade pass-through module? The Ethernet connector is linked to the blade and there is no network activity. X
The Ethernet connector is linked to the blade
and there is network activity. The Ethernet connector is not linked to the blade and there is network activity.
The Ethernet connector is not linked to the
blade and there is no network activity. 50. When
installing a replacement I/P module on an
M1000e chassis, you should never force the insertion of the module due to possible damage to the connector and pins. X
True False
51. Which
are the supported features of Dell PERC
SAS RAID Controllers (Choose 4) X X X X
52. Which
Direct connection to NAS
Drive roaming Ability to expand an existing array Automatic data tiering Hot Spares Hot swapping are the advantages of SSDs? (Choose 3)
2x the IOPs per watt, a third of the watts per
drive and lower heat dissipation
Faster start up (no spin up) and access to
data (no rotational latency)
Storing data which rarely accessed
X
Increased small-block I/O performance
Less expensive to SAS drives
53. An
advantage of NAS Storage over DAS Storage
is it shares and backs-up files from a central location? X
54. The
True False
PowerVault 114T is:
Dells next generation SAN X
A rack-mountable tape backup device
capable of holding 1 or 2 tape drives. A stand-alone tape backup device that can be mounted inside a server or in an external enclosure suitable for sitting on a desktop. A rack-mountable tape backup device capable of holding up to 4 tape drives
and the tape fails to eject when the eject button is pushed, or through Windows Explorer. What other method can be used to remove a stuck cartridge? Press the Emergency Eject button Press the eject button rapidly 3 times Manually force the cartridge from the RD1000 X
Insert a straightened paper-clip into the
Emergency Eject Hole
57. Write-protection
will not prevent cartridge from
being erased by bulk-erasure or degaussing. True or False? X
True False
58. What
is the first step when recovering a stuck
tape on a PowerVault LTO6 tape drive? Disconnect the SAS cable Update the firmware with ejection code. X
Press and hold the eject button for 10
seconds, then release.
Manually pull the tape from the slot.
59. When
in maintenance mode on the LTO6 tape
drive you can run diagnostics, test write and read functions, test a suspect tape cartridge and perform all other diagnostic and maintenance functions when concurrently running other read and write operations. True or false? X
60. How
True False
do you enter maintenance mode on a
PowerVault LTO6 tape drive? Press the maintenance mode button on the back of the drive Press and hold the unload button 10 seconds X
Triple-click the unload button
Quickly remove and replace power to the drive
61. Which
components must be removed prior to
replacing a Control Panel on the MD1220? (Choose 2) Power Supply
X X
Front bezel All hard drives Midplane
62. What
does an amber LED on an MD 1220s power
supply module denote?
No fault condition is present
No power or voltages are out of specification. Output voltages are out of specification or cooling fan(s) have failed. AC input voltage is within specifications
63. What
needs to be done to change the enclosure
mode of an MD 1220 between unified and split? Toggle the switch on the rear of the enclosure. Toggle the mode using OMSM. X
Toggle the switch on the front of the
enclosure. The mode is automatically set by the cabling configuration.
64. You
must power off the PowerVault MD1120 when
replacing an EMM in a Dual EMM configuration. X
65. How
True False
many MD1220 enclosures can be attached to
a single PERC H800? 1
2 3 4
66. What
keystroke is sued to enter the PERC H710
BIOS? X
CTRL R SHIFT F10 F8 F12
67. Which
of the following components must be
installed in a PowerEdge server in order for the Backup and Restore feature to function in the Lifecycle Controller GUI?
USB drive SSD vFlash card PERC H800
68. When
running Intels diagnostic software on a
network adapter, if there is an MS-DOS network driver present, such as MDIS2 or DOS-ODI, the test utility and the network driver could become unstable. True or false? X
69. When
True False
replacing a battery backup (BBU) on the
PERC H800, it is necessary to also replace the DIMM.
True False
70. What
Broadcom application is used to run
diagnostic on a NetExtreme II network adapter? X
71. For
PROSet software BACS 4 Hyper-V Diags.exe
automatic firmware updates to work on
replaced PERC controller, which of the following tasks must be followed (Choose 3) X
The new part must be installed in the same
position
The Part Replacement feature must be
enabled in the iDRAC settings The firmware must be manually saved from the old PERC prior to replacing it
The new part must be identical to the one
being replaced
72. Customer
has a non-Dell rack and ReadyRails II
were shipped with their new 12G Server, will the ReadyRails II still work in this scenario? X
True False
73. Which product line is not intended for business users?
Inspirion 74. To handle a Dell event effectively, the Dell Installation Provider should: Have his tool kit ready on arrival at the customer site. Make humorous statements about any minor accidents he might have caused. State the amount of fixed hours he will work at the customer site. Assure the customer that he is well trained to do break/fix procedures well. 75. Do not always assume a customer fits into a specific bucket. True or False? True False 76. To be an effective Dell Service Provider, you should have a deep understanding of the Dell Service Call process. Which of the following steps is part of the Dell Installation delivery procces?Select all that apply. Installation Arrival on Site Closing the Call Call Acknowledgement 77. Dells FlexMem Bridge feature will be available to the 12G server line. True False 78. Dells Rack Servers offers density without compromising scalability and uptime. True or False? True False
79. What Dell Server would be most suited to a small Remote or Branch office? R620 C6220 T620 M620 80. Which of the following is a new management offering with 12G servers? Lifecycle controller iDrac7 with Lifecycle controller iDrac6 and Lifecycle controller iDrac7 81. In order for the R820 to maintain proper system cooling, all emty hard-drive slots must have a hard-drive blanks installed. True or False? True False 82. The Dell Unified Server Configurator (USC) that is pre-installed configuration utility on the PowerEdge R410 will enable the customers to do the following... Select all that apply Exporting Hardware Inventory iDRAC Configuration BIOS Settings Physical Security Configuration Raid Security Key Configuration 83. When replacing the system board on a Dell OEM Ready branded version of the R910, what special precaution must be taken after the board is replaced?
Reconfigure the RAID array
Update the system board with the OEM R system board BIOS Flash the firmware on all internal peropherals No special considerations are required 84. The PowerEdge R310 supports what minimum and maximum RAM configurations? Minimum RAM 1 GB, Maximum 32 GB Minimum RAM 2 GB, Maximum 32 GB Minimum RAM 1 GB, Maximum 64 GB Minimum RAM 2 GB, Maximum 16 GB 85. Which of the following devices must be removed prior to removing the Hard Drive Hood on the PowerEdge C1100? Select all that apply. Any attached peripherals Expander Board Hard Drives Cover 86.
87. Which system management functions can be performed through the switch CLI? Select three correct answers. E-Mail alerting SNMP configuration. Login configuration VLAN configuration Configuration and image files 88. Select all the available Image Upgrade Methods for PowerConnect switches. Select all that apply. USB Drive TFTP Server Serial with Xmodem
89. You notice an error code 7 on a LTO5 tape drive. What does this indicate? Faulty media
90. What needs to be done to change the enclosure mode of an MD1220 between unfied and split? Toggle the switch on the front of the enclosure. 91. You need to shut down a server for maintenance that s connected to a KVM switch. Which keystorke is used to access the KVM local user interface so you can access the server operating system? Print Screen 92. The Dell Pdus provide reliable power distribution throughout a server rack enclosure without inhibiting access to the components within the enclosure. True or False? True 93. A KMM is a 1U rack peripheral that provides keyboard, mouse and monitor functionality. True 94. Which cable type is used to establish communication between a Dell UPS and a PowerEdge Server. Serial 95. Where can you locate the Service tag in DSET? Main System Chassis 96. What version of DSET is supported for 12G? 3.2 & Later 97. Which pieces of data are necessary to validate diagnostics usage and results using ePSA? Service Tag, Error Code, Validation Code
98. Parts which are returned to Dell should be re-packaged in the same manner in which they were received. True or False?
True 99. Which of the following is NOT an example of Tier 2 diagnostics? PowerEdgde Diagnostic
