Clarisoft
Clarisoft
Clarisoft
and
Claricom , CLARiSOFT, CLARiNET and CLARiTY are registered trademarks. Patents pending.
CONTENTS
1. Introduction ........................................................................................................................................ 2
1.1 Installation ....................................................................................................................................................... 2
1.2 Windows Version Support ............................................................................................................................... 2
1.3 Demonstration Version.................................................................................................................................... 2
1.4 Version Numbering ......................................................................................................................................... 2
1.4.1 Previous Version Release Notes............................................................................................................. 2
1.5 Existing Software Licenses ............................................................................................................................. 2
4.408....................................................................................................................................................... 4
4.408 SP2 ............................................................................................................................................... 4
4.408 SP5 ............................................................................................................................................... 5
4. Enhanced Features.............................................................................................................................. 6
4.1
4.2
4.3
4.4
4.5
4.408....................................................................................................................................................... 6
4.408 SP1 ............................................................................................................................................... 6
4.408 SP2 ............................................................................................................................................... 6
4.408 SP3 ............................................................................................................................................... 6
4.408 SP5 ............................................................................................................................................... 6
4.408....................................................................................................................................................... 7
4.408 SP1 ............................................................................................................................................... 7
4.408 SP3 ............................................................................................................................................... 7
4.408 SP4 ............................................................................................................................................... 7
4.408 SP5 ............................................................................................................................................... 7
4.408 SP6 ............................................................................................................................................... 8
6. Known Issues....................................................................................................................................... 8
7. CLARiNET Device Communications ..................................................................................................... 9
8. Printer Software Versions ................................................................................................................. 10
9. Troubleshooting ................................................................................................................................ 10
9.1 The software does not work after installation ................................................................................................ 10
9.2 The software installation fails ........................................................................................................................ 11
Copyright 2014
1. Introduction
Version V4.408 is an upgrade to all previous versions of CLARiSOFT and CLARiNET.
1.1 Installation
If you are upgrading to this version of CLARiSOFT and/or CLARiNET you must first uninstall the previous version. To
uninstall use the Add/Remove Programs option that is found in the Windows Control Panel. Locate CLARiSOFT or
CLARiNET as required and select Remove.
IMPORTANT: If you have CLARiSOFT and CLARiNET installed on the same computer it is essential that they are both
installed or upgraded to the same version. Ensure that the license Dongle is not attached to the PC during installation.
If any problems are encountered during the Uninstall or after the install please refer to the Troubleshooting section of this
document.
Copyright 2014
2. Technical Support
For technical support please contact your CLARiSOFT or CLARiNET reseller.
The most common configurations of CLARiSOFT and CLARiNET are OEM Editions specific to the Claricom supplier or
printer Original Equipment Manufacturer. To ensure the most appropriate and cost effective support it is important to
contact your reseller or printer reseller.
Copyright 2014
3. New Features
3.1
4.408
Videojet CLARiTY Laser support has been added to CLARiSOFT and CLARiNET for the 3020, 3030, 3120,
3130, 3320, 3330, 3430, 7210 and 7310 Laser Printers.
3.2
4.408 SP2
Copyright 2014
Known Issues
The apply button in the rich text properties dialog box does not become enabled if just the text has been edited. To
enable the apply button, do one of the following :- either press the OK button or toggle a word to bold then back
again or switch the justification and then switch back again.
In the Text editing area the ctrl-v key is not supported, please use the Paste option on the right click menu. The
Delete key is not supported, please move the cursor and then use the backspace key.
The ctrl-a is not supported please triple mouse click to select all text.
In some cases, cut and paste from Microsoft word may lose formatting and gain some </B> and </I> tags . Pasting
the text into wordpad first (or just using wordpad to create the text) is a workaround.
3.3
4.408 SP5
WSI 1530, 1630, 1560 & 1660 printers have been added to CLARiSOFT and CLARiNET.
MULTIVAC TTO 05 model has been added to CLARiSOFT and CLARiNET.
Laser 7510 model has been added to CLARiNET and CLARiSOFT.
Copyright 2014
4. Enhanced Features
4.1
4.408
4.2
CLARiSOFT WSI 1510 and 1610 Printers now support Reverse Product Delay Special Parameter. Note: WSI
1610DH printers require Software Version 1.0.369 or newer to support this feature.
4.408 SP1
Arabic Character shaping has been added to CLARiSOFT for the Laser printer models.
CLARiSOFT now supports the following date formats for Laser printers:
1. Single Digit Day of Month
2. Single character DayOfWeek(A-G)
3. Two digit Year of decade y(2010 = 10)
4.3
4.408 SP2
CLARiSOFT Dataflex 6320 & 6420, TIJ 8510 & 8610 and 2300 Series printers now support the input of
hexadecimal digits (0-9, a-f and A-F) for QR barcodes.
This change requires following Software releases:
1. Dataflex 6320 - 405627.r01.SP1
2. Dataflex 6420 - 402571.r10.SP3
3. TIJ 8510/8610 - 404408.r04.SP1
4. 2300 Series r14 SP4
4.4
4.5
4.408 SP3
CLARiSOFT now supports the rotation of fields for the Linx Ink Jet 5900, 6900, 7300 and 7900 printers.
4.408 SP5
Rich Text Block fields now clearly warn the user if the x-font height is lower than the minimum height specified by
EU regulations. Minimum x-font height is dependent on the size of the packet to be printed on. This configurable
setting can be changed in Tools/Options General TAB. Disallowed x-font heights will display in red and not
download to printers.
QR barcodes now support placement of centred logos within them. There is a new Field Transparency checkbox in the Logos Property Box under the General TAB. This must be set to Off. Use CLARiSOFT alignment
tools to centralize inside the barcode. Notes: 1) Ensure that this field is in front of the barcode, not behind it. 2)
This is only available for CLARiTY based printers that already support QR and also support overlapping fields.
This was introduced primarily for the Chinese market.
Copyright 2014
4.408
5.2
An issue reported with CLARiNET where Scan Point Prompt for Print Quantity with WSI 1610DH Printer has
been fixed. Previously, if Inverse & Reverse override settings were checked this print quantity was not sent to the
printer.
An issue reported with 1510, 1610, 1710 WSI Printers where fields located at the right hand side of a logo were
not being laid out in the correct horizontal position has been fixed. This issue happened when downloading jobs
from Databases and logos were sized differently. The text did not previously Left-Snap correctly after smaller
database logos.
An issue reported with CLARiSOFT where Database viewer did not work with databases other than CLARiCOMs
own databases has been fixed. Now database viewer works all File Maker, MySQL, Oracle & MS Access
database.
An issue reported with CLARiSOFT where ITF barcodes not displayed or displayed incorrectly in the job selection
print preview and Windows printout has been fixed.
An issue reported with CLARICOM API where LoadCIFF2 function caused The remote procedure call failed
error has been fixed.
4.408 SP1
5.3
An issue reported with CLARiNET not logging Production log data for 1510, 1610 and 1610DH WSI Printers has
been fixed.
An issue reported with large (7 and above) QR barcodes where Version Information was incorrect has been fixed.
When CLARiSOFT was opened (without a job), pressing the print button would raise an error stating that there are
no marksets in the current job. This has now been fixed.
4.408 SP3
5.4
An issue reported with CLARiSOFT adding spaces between fields for VJ1650 UHS Printers has been fixed.
An issue reported with CLARiNET when editing the shifts codes and typing a number into the number of shifts
instead of using the up/down control have been fixed
An issue reported with CLARiSOFT where PDF417 Secondary Barcode and MicroPDF417 Primary Barcode
showing incorrectly as PDF418 in German have been fixed.
4.408 SP4
5.5
An issue with ESI printers having an incorrect date offset has been fixed. Previously, evey month was assumed to
have 30 days for this driver.
An issue with OPC sending database jobs to Zebra & Sato printers has been fixed. Previously, Quantity to Print
was ignored and Zebra/Sato printers would print unlimited.
An issue was reported with the OCR-B font being sized differently across sub-images. Now they are correctly
sized. Please note that existing jobs exhibiting this issue will need to be opened in CLARiSOFT, re-saved and resent to printers.
4.408 SP5
Rich Text Block Field now print successfully to Windows Printer Drivers
CLARiNET: Remote Host PC Mode when combined with Set up group based on remote selection used to
propagate User Entered text to the group but not User Entered Dates. User entered dates and indeed User
Entered price etc. now also propagate correctly.
Copyright 2014
5.6
Downloading EAN128 barcode that is merged to another field in the CIFF Template will produce the correct
barcode in the Printer without any warnings displayed.
Converting a CIFF Template Rich Text Block Field from a TTO to a Sato Printer now works properly. Reopening
the converted CIFF back in CLARiSOFT will not convert the Rich Text Block to a Logo Field.
A rarely intermittent CLARiNET/CLARiSOFT Software failure during job download has been fixed.
CLARiSOFT and CLARiNET now correctly allow user to select Linked Tables from an Access Database over an
ODBC connection.
4.408 SP6
Previous revisions of CLARiSOFT would fault out a CLARiTY Laser Controller when Download & Selecting (as
opposed to Download Only or Print to File) an Arabic encrypted date. This no longer happens.
6. Known Issues
Software Activation fails when using Windows 7. To overcome this you need to run CLARiSOFT as an
administrator to activate the license;
Scanpoint help cannot be used to generate barcodes on 64-bit machines;
Some Italic fonts (such as Arial Bold Italic) on a non UK/US based operating system do not download correctly to
a CLARiTY printer if the PC locale has been changed from its default;
Excel formats that contain 10x7 fonts do not display correctly when downloaded to the printer;
The Excel EDN Unicode printer fonts in CLARiSOFT do not contain character representations for all supported
characters. This does not cause an issue when downloading to the printer;
ESI 1000 Series printers do not currently support Unicode characters;
10x10 Datamatrix barcodes do not download to ESI 1000 Series printer unless they are on the top line of the
design;
CLARiNET can save and retrieve templates and other files from a domain Server/Mapped drive if (and only if) the
account on the PC is a valid domain user account. When a dual LAN card is used in the PC/server so that
multiple networks can be accessed, it will be necessary to add a Clarinet account to the domain. It will also be
necessary to add this user to the local machine so that services used on the local machine can be logged on as a
Domain user.
A job already loaded and selected on a WSI 15XX, 16XX and 17XX Printer with a Job name exceeding 26
characters will prevent connection of CLARiSOFT or CLARiNET.
Copyright 2014
Copyright 2014
Software Version
402571 r10
405627 r01
404536 r01SP1
403034 r06
402080.r14
404408 r03
404225 r01 SP3
404755 r05 SP3
1.1710.109_W
1.0.369_W
1.0.363_W
1.0.367_W
203-4926-012 #AD
1.1710.109_E
1.0.369_E
1.0.363_E
1.0.367_E
37Z473
356953
Firmware Version
n/a
n/a
n/a
n/a
n/a
n/a
n/a
1.6.1
n/a
1.5.44
1.5.18
1.3.31
n/a
n/a
1.5.44
1.5.18
1.3.31
U0029
K0232
9. Troubleshooting
9.1 The software does not work after installation
If the software does not work after an installation it is likely that there may be some legacy files left from a previous
installation. Follow the recommended steps below.
Steps 1-2 do the automatic part of the uninstall. Steps 3-6 manually remove the files that may be out of sync with the files
installed as part of the installation and therefore may not be removed by the installer. The steps below assume that no user
data (such as databases and ciff files have been saved in the installation directory. If you want to backup your configuration
follow the instructions in BackupProcedure.pdf before following the steps below:
1.
2.
3.
Select Add or Remove Programs from Control Panel (Programs and Features in Vista);
Remove CLARiSOFT and/or CLARiNET;
Navigate to the installation directory (usually C:/Program Files/Claricom/ for 32 bit Operating Systems, C:/Program
Files (x86)/Claricom/ for 64 bit Operating systems);
4. Delete the CLARiSOFT directory (if it exists);
5. Delete the CLARiNET directory (if it exists);
6. If you have chose to keep your current license file then delete all the files out of the Data directory (other than
CLARiSOFT License.xml, CLARiNET License.xml and CLARiFY License.xml);
7. If you do not want to keep your existing license then just remove the Data directory completely;
8. Delete all other single files from the Claricom directory;
9. Removing the Claricom.ini file from C:/Windows is optional. If removed, general CLARiSOFT and CLARiNET
settings will be lost;
10. Re-install the new version of software;
If this does not resolve the issue then contact your reseller.
Copyright 2014
Copyright 2014