NH-1800SE is designed to meet the everyday demands of immediate cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller Machine (ATM) is connected to a network processor to verify accounts and any other inquires through the insertion of a customers card. NH-1800SE is easy to use, easy to service and able to support customers needs.
1.2 Basic Features
Major features of NH-1800SE are highlighted in the following list:
Main Controller CPU S5PC100 834MHz (ARMCortex-A8) SDRAM 256MB Flash Memory 256MB Memory NV-RAM 512KB Shared Flash Memory Operating System WinCE 6.0 Serial Ports 8 Ports Communication MODEM & TCP/IP Selectable Customer Display Display Type 8 TFT LCD 800600 Flicker 4 EA (High Bright LED) MCU, EPP, CDU, SPR Customer Input Method PIN Pad Metal Key Cap EPP T-DES, PCI Certified Function Key 4X2 NDC Compatible Cash Dispenser Number of cassettes 1 cassette 2cassette, 3cassette Option Denomination $20 $10, $50, $100 Option Maximum Dispense 40 Notes/Transaction
Cassette Capacity 1,000Notes / Capacity (New Bill) 2K, 4K, 6K Option Reject Type Note by Note Reject (200 bills Max) Reject Bin NH-1800SE 1. Introduction
3 1- Card Reader Type DIP Type Magnetic Stripe ISO 1,2 Read EMV Option Receipt Printer Printing Type Thermal Line Printing Printing Width 80mm [3.15inch] Max Paper Setting Method Semi-Automatic Type Thermal Roll Paper Width Max. 80mm [3.15inch] Paper Specification Outer Diameter Max. 180 Journal Printer Journal Printer Electronic Journal Safety Safety UL Business-Hour Safety - Locking device Dial Lock Combo/Cencon Lock Option Additional Function Audio guidance Support Speaker ADA Audio guidance Support
1.3 What is in this manual
This manual contains the information needed for normal operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions, Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be connected.
NH-1800SE 1. Introduction
4 1- 1.4 Terminologies
In this manual, the terminology listed below is used as follows:
Customer, cardholder and consumer refer to any person who makes the ATM transaction. Device and unit refer to the standard and optional ATM equipment, such as monitor, card reader, printer and dispenser. Fascia refers to the entire front portion of the unit, including the portion where the customer transacts business. Module refers to a plug-in device that can be serviced or replaced. Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser. Screen refers to the text appearing on the customer display.
1.5 Abbreviations of ATM
NO. Abbreviations Description 1 AD board Analog to Digital conversion Board 2 ADA The American Disabilities Act 3 AP Application Program 4 Assy Assembly 5 BATT S/W Battery Switch 7 CAM Camera Unit 8 CDU Cash Dispenser Unit 9 CE Control Electronics 10 Earphone Jack Voice Converter for Visually Disabled Persons (ADA) 11 EMV Europay, Mastercard, Visa 12 EP Elementary Program 13 EPP Encryption PIN Pad 14 H/W Hardware 15 I/F Interface 16 ISO International Standard Organization 17 ISO 1 IATA(International Air Transaction Association) NH-1800SE 1. Introduction
5 1- NO. Abbreviations Description 18 ISO 2 ABA (American Banks Association) 19 ISO 3 MINTS(Mutual Institutions National Transfer Systems) 20 JPR Journal Printer 21 LCD Liquid Crystal Display 22 MCU Magnetic Card Unit 23 OPL Operation Panel for Customers to Operate 24 OSD board On Screen Display Board 25 P/S Power Supply 26 PIN Personal Identification Number 27 PNC Panel Control Board 28 PTR Printer (mainly Receipt Printer) 29 S/W Switch 30 SIU Sensor and Indications Unit 31 SP Service Provider 32 SPR Slip Printer (Receipt Printer) 33 TTU Text Terminal Unit (OPL or SPL) 34 VFD Vacuum Fluorescent Display
NH1800SE 2. Precautions for Safety
1 2-
Chapter 2. Precautions for Safety NH1800SE 2. Precautions for Safety
2 2- 2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Please read the following instructions before operating equipment. Operate equipment in the order outlined in this manual. Follow precautions indicated in this manual, as well as the equipment itself. Failure to properly address these precautions may lead to injury or damage to the product. Avoid operations not addressed in this manual. If you cannot remedy system problems using the methods outlined in this manual, please refer to contact information listed in the manual. Any change or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Precautions outlined this manual provide information on safe and proper handling of the product. Non-compliance of the precautions may result in injury or damage to the product. This precaution symbol with sample term tells you safety warnings during equipment handlings.
NH1800SE 2. Precautions for Safety
3 2- 2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock Do not remove cover. Only a maintenance engineer is allowed to open the cover. Do not touch. You may receive electric shock. Make sure to turn off the power when servicing the equipment.
High Temperature Do not touch the equipment when it is running. The equipment can get extremely hot and may cause a burn. Make sure to close the cover before running the equipment.
Be Careful when Moving The equipment is heavy. Make sure at least 2 people to lift or move the equipment. Do not attempt to move the equipment alone. You may be injured by dropping the heavy equipment.
Fire Hazard Place the equipment in an area away from any combustible materials. The equipment may catch on fire from overheating or short circuit of the power supply unit.
Disassembly Do not disassemble or modify the equipment unless you are a certified engineer. Contact the service center for maintenance, adjustments and repairs. Improper disassembly may cause fire or electrical shock.
Fall down Do not place the equipment where the floor cannot sustain the weight of the equipment, or on slanted or unstable surface. Equipment may fall down and cause injury or damage. NH1800SE 2. Precautions for Safety
4 2-
Symbol Description
Unplug the Equipment Stop using the equipment immediately if it smokes, emits an unusual smell, makes abnormal sounds, or if liquids or other foreign materials enter the equipment. If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center. If you ignore these symptoms, the equipment may catch on fire or cause electric shock.
[CAUTION!]
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER TELECOMMUNICATION LINE CORD 2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS 3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE EQUIPMENT AN SHALL BE EASILY ACCESSIBLE 4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE OPERATION
NH-1800SE 3. Hardware Specifications
3- 1
Chapter 3. Hardware Specifications
NH-1800SE 3. Hardware Specifications
3- 2 3. Hardware Specifications
3.1 Dimensions Below figures show the overall physical dimensions of NH-1800SE. NOTE: All the units in the dimension is mm and ( ) is inch scale.
3- 4 Customer Display The customer display welcomes the customer and provides the instructions for performing transactions at the terminal. An optional touch screen display eliminates the need for function keys.
Function keys The function keys are made up of four keys mounted on each side of the customer display. The customer selects from the choices shown on the customer display and presses the corresponding function key.
Receipt Printer Slot After the customer uses ATM, the receipt printer prints the transaction information on a form. ATM presents the form through the receipt printer slot on the upper fascia.
Customer keypad (Encryption PIN Pad) During the transaction sequence, ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses a security module and encrypting PIN pad technology to secure the information entered by the customer at the keypad.
Dip Card Reader The dip card reader is a manually operated device mounted directly to ATM fascia. The cardholder inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot retract, capture, or retain cards.
Cash Dispenser When the cardholder requests cash, it is presented through the cash dispenser in the lower fascia.
NH-1800SE 3. Hardware Specifications
3- 5 3.3 LCD & Customer Keypad
The customer display welcomes the customer and provides instructions for performing transactions at ATM. During the transaction sequence, ATM prompts the customer to use the customer keypad to enter transaction information. The 16-key keypad uses a security module and encryption PIN pad technology to secure the information entered by the customer at the keypad. The function keypads are made up of four keys mounted on each side of the customer display. The customer selects from the choices shown on the customer display and presses the corresponding function key.
Fig. 3.3 LCD & Customer Keypad
Basic Specification of LCD Screen Size : 8.0 TFT Color LCD Resolution : 800 600 pixels
Basic Specification of Keypad 10 Alphanumeric ,3,4, ENTER, CLEAR, CANCEL, BLANK Keypads 8 Function Keys Each Keypads has integral raised Braille symbols Customer Display Encryption PIN Pad Function Keys NH-1800SE 3. Hardware Specifications
3- 6 3.4 Cash Dispenser Unit
The cash dispenser delivers media (cash) to the cardholder after the cardholders request is processed by the network and the software. The media is drawn from the cassettes and transported to a slot in the fascia of ATM, where the cardholder can receive it. If the media is too mutilated or wrinkled to dispense, or if a multiple pick occurs, the dispenser sends the notes to the reject bin.
Fig.3.4 Cash Dispenser
Basic Specification of Cash Dispenser Unit
Capacity of 1,000 new notes 40 notes/ transaction 1000/2000/4000/6000 new notes (optional) Reject bin with capacity of 200 notes Note by note reject
(a) 1-Casstte Cash Dispenser (b) 2-Cassette Cash Dispnesr (Option) Reject bin Cassette (1,000 new notes capacity) Cassette (2,000 new notes capacity per cassette) Reject bin NH-1800SE 3. Hardware Specifications
3- 7 3.5 Receipt Printer
The receipt printer provides a printed receipt of the customer's transaction. The transaction information can include the amount, ATM number, location and other desired information.
Fig. 3.5 Receipt Printer
Basic Specification of Receipt Printer
Thermal line printer with cutter Semi-Automatic roll paper setting Printing Width is 80mm [3.15inch] Max NH-1800SE 3. Hardware Specifications
3- 8 3.6 Magnetic Card Reader
The dip card reader is a manually operated device mounted directly to ATM fascia. The customer inserts an ATM card in the card entry slot and then removes the card to begin the transaction. The dip card reader can read magnetic stripe cards and memory chip cards. The dip card reader cannot retract, capture, or retain cards.
Fig. 3.6 Magnetic Card Reader
Basic Specification of Magnetic Card Reader
Dip type Card Reader (ISO Track 1 & 2) EMV Level1 and 2 compliance (optional)
<Card Reader supporting IC Card> <Dip Type Card Reader> NH-1800SE 3. Hardware Specifications
3- 9 3.7 Main Control Board
This motherboard is applied to NH-1800SE based on Window CE.
Fig. 3.7 Main Controller
Basic Specification of Control Electronics
S5PC100 834 MHz (ARM Cortex-A8) CPU SDRAM (256MB), Flash Memory (256 MB) Operating system : Windows CE 6.0 Serial ports : 8 Ports Communication : Modem & TCP/IP Selectable
NH-1800SE 3. Hardware Specifications
3- 10 3.8 Operating Environment
Power Requirements
100 ~240 Vac 10% 3.2A 50/60Hz , 100 Watt
Power Connections
NH-1800SE must be connected to a dedicated power circuit. This circuit must consist of LINE, NEUTRAL and GROUND leads connected directly to the power circuit breaker panel. This circuit cannot be shared with any other equipment.
Temperature
In storage : -10C ~60C (14F - 140F) While operating : 5C ~40C (41F - 104F)
Humidity
In storage : 10% <RH <90%, Non-Condensed While operating : 25% <RH <85%, Non-Condensed
1) Insert the Front Panel key and turn it clockwise.
2) Please pull the Front Panel outward.
3) Use the reverse order of above description to close the Front panel.
NH-1800SE 4. Operating Instructions 4 - 3 4.1.2 How to open the security door
1) Turn the security cover key clockwise to open the security cover.
2) Unlock the dial lock referring to 4.1.3 How to open the dial lock.
3) Turn the security door handle counterclockwise, and then pull the security door to open it.
4) Use the reverse order of above description to close the security cover and door. Dial Lock Security Door Handle Security Cover Key NH-1800SE 4. Operating Instructions 4 - 4 4.1.3 How to open the dial lock
Make sure that this lock would be set 50-25-50 as factory default setting. 1) Turn to the counterclockwise for more than four times and set to 50. 2) Turn to the clockwise and stop at 25 at the third times.
3) Turn to the counterclockwise and stop at 50 at the second times. 4) Turn to the clockwise until the dial does not move any more.
NOTE: The center scale mark is used to open the safe unit
5) The safe door will open when turning the handle to counterclockwise.
NH-1800SE 4. Operating Instructions 4 - 5 4.1.4 How to set the new password
For example, let's assume that you would like to set the following number (10-50-70) 1) Open the safe door as described in the above. 2) To close the mechanical lock, turn the handle to clockwise with the door opening 3) Turn to the counterclockwise for more than four times and set to 50 at left scale indicator as shown in the Fig.4.1. 4) Turn to the clockwise and stop at 25 at the third time as shown in the Fig.4.2. 5) Turn to the counterclockwise and stop at 50 at the second times as shown in the Fig.4.3.
6) Push the change bar completely until it is held by the dial change home (Fig.4. 4) inside the safe door and turn to the clockwise by 90 degrees (Fig.4.5). Fig.4.1 Fig.4.2
NOTE: The left scale mark is used to change the password. Fig.4.3 NH-1800SE 4. Operating Instructions 4 - 6 .
Fig.4.4 Fig.4.5 7) Turn to the counterclockwise more than four times and position at left scale indicator to 10 (target number to change). 8) Turn to the clockwise for three times and position the scale to 50 (target number to change). 9) Turn to the counterclockwise for two times and position the scale to 70 (target number to change).
Fig.4.8 10) When password setting is completed, turn the change bar counterclockwise and remove it from the safe as shown in the Fig.4.9.
11) When password setting is completed, try to turn the dial more than a couple of times while the door is open to see if the door is opened or not. (Make sure to run the open/close test for at least two or three times.) 12) When all setting is completed, inform the password to the person in charge while paying attention to password disclosure or lost.
NOTE: Special attention must be paid and lost dial number cannot be restored. Fig.4.9 Fig.4.10 NOTE: Do not use number 25 35 as the last password number. NH-1800SE 4. Operating Instructions 4 - 8 Option A : Electronic Lock
How to open the electronic lock
1) Enter the password for the electronic combination lock. (Default setting value : 123456) 2) Turn the electronic lock to the 90 degree clockwise as shown in left picture 3) Then turn the handle clockwise and open the safe door.
How to close the electronic combination lock
1) Close the Safe Door and turn the handle counterclockwise. The Safe Door will be locked in 5~6 seconds automatically. 2) Turn the electronic lock to the 90 degree counterclockwise as shown in left picture. 3) Then the safe door will be closed.
How to set the new password
1) Enter 0-0-0-0-0-0, six (6) zeros, into the Electronic Lock keypad. 2) Enter in the old combination once. 3) Enter in the new combination twice. Combinations must be six digits in length. 4) If a mistake is made wait thirty (30) seconds and repeat steps 1. - 3. 5) Test locks operation several times before closing the door. Valid Code Entry - Double signal after valid six (6) digit code is entered. Invalid Code Entry - Triple signal and old code is still valid. NOTE: The Electronic Lock will signal three (3) times if the new combination is invalid and the old NH-1800SE 4. Operating Instructions 4 - 9 combination has been retained LOW BATTERY WARNING
Repeated audio and visual signal (LED flashing and repeated beeping) during opening indicates battery low.
AUDIO AND VISUAL SIGNAL
Double signal (LED flashes and unit beeps) indicates entry is valid or accepted. Triple signal indicates invalid or not accepted.
WRONG TRY PENALTY
Entry of four (4) consecutive invalid codes starts a 5-minute delay period. - LED flashed red at five (5) second intervals. At the end of the delay period, two more consecutive invalid codes will restart an additional 5-minute delay period.
[WARNING!] ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN
BATTERY LOW WARNING
Repeated beeping during an opening indicates that the battery is low and needs immediate replacement. Uses one (1) 9-Volt Alkaline Battery. LA GARD recommends the use of Duracell or Everready Alkaline batteries. If battery is depleted and will not allow lock to open, simply follow instructions below.
CHANGING YOUR BATTERY
NOTE: Some manufacturers use a small screw to secure the battery compartment cover to the keypad housing. If your model has this screw, it must be removed first before following the steps listed below.
1) Remove black plastic battery compartment cover (located at the bottom of the keypad) by gently pulling downward on its handle. NH-1800SE 4. Operating Instructions 4 - 10 2) Allow the battery and its attached leads to drop down and out of the battery compartment. If it does not drop, gently pull on the battery until it does. 3) The connector is easily removed by unsnapping it from the two terminals on the top of the battery. Never Pull on the Battery Leads 4) Connect a new 9-Volt Alkaline battery to the battery clip. 5) Push the battery and the leads completely up into the battery compartment. 6) Install the battery cover by placing one side of the cover in position and then pressing the other side into position with your finger.
Each lock is shipped from the factory in Shelved Mode, operating on a standard combination (50-25- 50). The one time only combination does not function when the lock is in this condition. The correct opening procedure for a new lock is:
1) Insert the key into the lock and turn it clockwise to open the front bezel.
2) Continue the turning the Dial to left (CCW) and right (CW) until the letters EC appear on the LCD.
NOTE : CW (Clockwise) CCW (Counterclockwise)
3) Enter the factory combination of 50-25-50 by sequentially pressing those six buttons. The LCD will display these numbers as they are entered.
NH-1800SE 4. Operating Instructions 4 - 13
4) When the combination has been correctly entered, the LCD will read :OPr meaning Open right.
5) Turn the Dial right (CW) until it stops. The locks bolt is now retracted and the lock is open. 6) Turn the handle left (CCW) and opens the door.
7) Turning the dial left (CCW) will extend the locks bolt to close the door.
NOTE: Please try several times until you are comfortable with the operation of the lock.
For System 2000 Locks with a code level of 71, or greater, you may change the Shelved Mode combination. You may change the default Factory Combination of 50-25-50 to a new combination to be used while the lock is still in Shelved Mode. Once you have changed the combination for the first time, you may want to change the combination again to a different Shelved Mode combination. You can even change it back to the Factory combination of 50-25-50 Required Items: Change Key, Current Shelved Mode Combination
NOTE: You can only change the Shelved Mode combination while operating in Shelved Mode. Once a lock is activated in any mode, the Shelved Mode combination returns to the Factory Default of 50-25- 50
To change the Shelved Mode combination:
1) Power Lock -> EC Turn the Dial to the left (CCW) until EC (Enter Combination) is displayed.
2) EC -> Enter Shelved Mode Combination -> OPr Enter the current Shelved Mode combination (either 50-25-50 or a changed Shelved Mode combination) by sequentially pressing those digits on the lock keypad. The numbers will be displayed on the LCD as they are entered.
3) OPr -> Retract Bolt Turn the Dial to the right (CW) to retract the bolt
4) Open Door
5) Insert Change Key Insert the change key into the change key socket on the back of the lock.
6) Extend Bolt Turn the Dial to the left (CCW) to extend the bolt. Do not close the door
7) Power Lock -> NH-1800SE 4. Operating Instructions 4 - 15 Turn the dial to the left (CCW) until (the Change Key symbol along with Enter Combination) is displayed
8) -> Press #8 -> EcF Press the # button followed by the 8 button. EcF (Enter current Factory combination) will be displayed.
9) EcF -> Enter Current Shelved Mode Combination -> EnF Enter the current shelved mode combination; EnF (Enter new Factory combination) will be displayed.
10) EnF -> Enter New Combination -> Cnf Select and enter the new combination. CnF (confirm new Factory combination) will be displayed
11) Cnf -> Enter New Combination -> POC Enter new combination again to confirm. POC (Pull Out Change key) will be displayed.
12) POC -> Remove Change Key -> EOP Remove the change key. EOP (End Operation) is displayed.
13) EOP -> Power Lock -> EC Turn the dial to the left (CCW) until EC (Enter Combination) is displayed.
14) EC -> Enter New Shelved Mode Combination -> OPr Enter the new shelved mode combination by pressing those digits on the locks keypad. The numbers will be displayed on the LCD as they are entered
15) OPr -> Retract Bolt Turn the Dial to the right (CW) to retract the bolt.
16) Close Door
17) Extend Bolt Turn the Dial to the left (CCW) to extend the bolt.
1) Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins.
Wrinkle
Torn
Broken section
Wrinkle Torn Broken Section NH-1800SE 4. Operating Instructions 4 - 18 2) Bill having adequate life or sizing, but stained seriously
3) Bill with holes (Perforated bill)
4) Bill ragged and cannot be held straightly when one end is supported by a hand
Stained Hole 20mm [0.79inch] 35mm [1.38inch] When the bill is held by 20mm [0.79inch] and the straightness of the bill is 35mm [1.38inch] or less, it cannot NH-1800SE 4. Operating Instructions 4 - 19 5) Bill with cellophane tape, scotch tape, etc
6) Bill with folds
7) Gradually curved bill (bills tied by hand seal, etc)
Tape Fold Band seal NH-1800SE 4. Operating Instructions 4 - 20 8) Bill with folded lines Case 1
Case 2
Case 3
Bill distortion should not exceed 10 mm [0.39inch]
Prior to replenishing the cash cassette with the notes,
1) Fan the notes so that the notes are not sticking together. 2) Remove all notes with holes or notes that are torn. 3) Unfold the folded notes. 4) Place the notes correctly.
NH-1800SE 4. Operating Instructions 4 - 21 4.2.2 How to Replenish the Cash Cassette
1) Open the Security Cover and Door. (Please see 4.1. Opening and Closing the Door.)
2) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, pull it out carefully.
3) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover. Then lift the cassette cover.
4) Pull the cash plate back until it is locked against the cash plate latch. And then, replenish the cash cassette. (Refer to note below.)
NH-1800SE 4. Operating Instructions 4 - 22
5) After replenishing the cash cassette, release the cash plate from the cash plate latch and allow it gradually to take up its position behind the notes.
6) After closing the cassette cover, turn the key counterclockwise
7) With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the bottom, place the cash cassette carefully on the set guide of the Cash Dispensing Unit and push it in until it is locked in place.
8) And then close the security door.
NH-1800SE 4. Operating Instructions 4 - 23 4.2.3 How to Empty the Reject Bin
1) Open the reject bin cover.
2) Remove the notes in the reject bin and close the reject bin cover.
[PRECAUTION!] Dont recycle any bill in reject box into cassette. Doing so will cause not only the same reject problem, but other unexpected problems such as note jam on cash dispenser
NH-1800SE 4. Operating Instructions 4 - 24 4.2.4 How to Clear Jam
1) Turn power off first. Pull the rail on the bottom of the cash dispenser outward.
2) Move the belt in order to move jammed note into a well removed position 3) Take out the jammed note carefully. [WARNING!] If the belt is detached from the Roller, the lifespan of the belt can be dramatically reduced which can result in breakage. Therefore, it is extremely important to check if the belt is positioned correctly after removing the jammed bills.
NH-1800SE 4. Operating Instructions 4 - 25 Option A. Cash Dispenser with 2 Cassettes A.1 How to Replenish the Cash Cassette
1) With one hand holding the cassette handle and the other hand supporting the cash cassette from bottom, pull it up and out carefully.
2) Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover. Then lift the cassette cover.
3) Pull the cash plate back until it is locked against the cash plate latch.
[PRECAUTION!] Be careful not to hurt your hands when the black push-plate fails to get locked and suddenly recovers its positions
NH-1800SE 4. Operating Instructions 4 - 26
4) Replenish the cassette (Take note as below)
[PRECAUTION!] Dont replenish more cash than recommended capacity. It means that it should be replenished less than 2,000 bills per cassette for new bills. Make sure that Cash Low Bracket in cassette will not be extruded outside cassette after replenishing cash.
5) Unlock the cash plate by pulling it again and move it smoothly.
NOTE: 1. Fan the notes so that the notes are not sticking together. 2. Remove all notes with holes or notes that are torn. 3. Unfold the folded notes. 4. Place the notes correctly. NH-1800SE 4. Operating Instructions 4 - 27
6) Close the cassette cover and turn the cassette key counterclockwise until it is locked. Remove the key when it is locked.
7) With one hand holding the cassette handle and the other hand supporting the cassette from the bottom, place the cassette carefully on the set guide of the CDU and push it in until it is locked in place.
NH-1800SE 4. Operating Instructions 4 - 28 A.2 How to Empty the Reject Bin
1) Insert the reject box key, turn it clockwise. 2) Open the lid of reject box.
3) Take bills from the reject box and close the box with key. [PRECAUTION!] Dont recycle any bill in reject box into cassette. Doing so will cause not only the same reject problem, but other unexpected problems such as note jams on cash dispenser
A.3 How to Clear Notes Jam
1) Turn power off first and pull the rail of CDU outward while pressing the green button on the CDU.
NH-1800SE 4. Operating Instructions 4 - 29
2) Turn the pulley located in left upper in order to move jammed note into a well removed position.
3) Take out the jammed note carefully.
4) Remove the cash cassettes to check whether there is any jammed note inside of CDU body. If so, remove the jammed note from it. [WARNING!] If the belt is detached from the Roller, the lifespan of the belt can be dramatically reduced which can result in breakage. Therefore, it is extremely important to check if the belt is positioned correctly after removing the jammed bills.
Item Specifications Remark Paper Type Thermal Roll Paper Paper detects heat. Paper Width 79.5mm [3.13inch] 0.5mm [0.020inch] Paper Exterior 180 Paper basis Weight 55 [0.121lb] 3 [0.006lb] g/ Paper Thickness 584 Print Color Black Type of Paper Setting Semi-Auto loading
Roll appearance
(Thermal printing side is OUTSIDE, NOT INSIDE of roll paper) Beginning and ending edge of the paper should be that of the printing specifications. NH-1800SE 4. Operating Instructions 4 - 31
Fig. 4.13 Roll Appearance & Dimension
Paper Handling Precautions
1) Store it away from high temperature and humidity: If the paper is stored in a place where temperature is above 50 [122] or humidity is above 90% RH, the coloring capability may deteriorate or the paper surface may inflate. 2) Refrain from exposing to direct sunlight: The paper surface can be inflated if you expose it to direct sunlight or leave it under the fluorescent lamp for a long time. 3) Keep it away form the organic solvents: Paper color may change if the paper comes in contact with organic solvents or glues containing organic solvent. 4) Keep it away from plastics: If the paper comes in contact with materials containing plastics, its coloring capability may deteriorate or de-coloring of the paper may occur. 5) Store the paper roll separately to prevent damage to the paper. 6) Do not connect the papers with tape. 7) Make sure the paper end is not attached to the paper pipe. 180 22 18
79.5 0.5mm [3.10.01 inch]
NH-1800SE 4. Operating Instructions 4 - 32 8) Make sure the paper is rolled evenly. 9) Miscellaneous: If the paper comes in contact with carbon copy paper or if the paper surface is scratched with a metallic object, de-coloring may occur.
4.3.2 How to load the receipt paper
Prior to loading the receipt paper, the following must be kept in mind.
NOTE: 1) Load a paper roll into the unit with the shape of the roll kept intact. (Deformed roll may cause jamming.) 2) The leading edge of the roll shall neatly be cut prior to loading the roll. Correct shape of the paper roll
1) Open the Front Panel with key and pull this outward completely with hands. (Please see the Chapter 4.1.2)
NH-1800SE 4. Operating Instructions 4 - 33 2) Prepare the new paper roll. Please see the NOTE described below
3) Remove the roll guide by carefully pulling it off.
NOTE: 1. Make sure the roll is in its proper roll form. (A deformed roll may cause jamming problems) 2. When replacing the new roll, make sure the end of the roll paper has a clean cut. (See the below figure.)
4) Add the receipt paper into the rod and then insert the roll guide tightly again to fix it. 5) The shiny side of the paper should be faced up to be printed properly and the metallic tension guide should be surrounded with paper to reduce the tension during feeding. 6) Insert the leading edge of paper between lower guide and upper guide of the receipt printer slowly. When the machine is initialized, the paper is going to start feeding.
Roll Guide Roll Guide Upper Guide Lower Guide NH-1800SE 4. Operating Instructions 4 - 34 7) If the paper does not feed at all during initializing, make sure that paper has a CLEAN CUT at the end and the Thermal Print Head (TPH) is closed as shown in left picture.
8) When finished loading paper, close the Front Panel and remove the key.
NH-1800SE 4. Operating Instructions 4 - 35
NOTE: THE BASIC MECHANISM OF RECEIPT PRINTER
NH-1800SE 4. Operating Instructions 4 - 36 4.3.3 How to Clear a Receipt Jam
1) Open the Front Panel with key and pull this outward completely with hands. To remove a jammed paper inside transport path, press down the green button to release the lower roller assembly.
2) To take out a jammed paper in front of transport path, lift up the transparent window guide and remove the jamming receipt carefully.
3) After finishing clearing the receipt, load the receipt paper properly. Make sure that the Thermal Print Head (TPH) is closed. When finished loading paper, close the Front Panel and remove the key.
Chapter 5. Operator Function NH-1800SE 5. Operator Function 5- 2 5.1 BASIC SYSTEM OPERATION
5.1.1 PASSWORD FOR ENTERING SUPERVISOR MODE
- Location of Function Key on ATM
- Main Screen on SPL of Rear Type Machine
To enter Supervisor mode press the ENTER, CLEAR, CANCEL, 1, 2 and 3 keys in order. (In case of Rear Type Machine, press the IN SUPERVISOR button) The default password is 555555 (6 digits). The default password is changeable in Supervisor mode.
F1 F3 F5 F7 F2 F4 F6 F8 NH-1800SE 5. Operator Function 5- 3 If the correct password is entered, the OPERATOR FUCNTION menu will be displayed.
Pressing CLEAR key erases the entered number and pressing CANCEL key goes to in-service-mode. Depending on authority, there are three kinds of default password like below table.
Please make sure that default password should be changed to different password for your security as soon as this machine is installed at field site.
Authorities for each Mode Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O 1ST CST - - O O O 2ND CST - - O O O 3RD CST - - O O O 4TH CST - - O O O ADD CASH APPLY - - - O O O DAY TOTAL - - - O O O TRIAL DAY TOTAL - - - O O O CASSETTE TOTAL - - - O O O 1 SETTLEMENT TRIAL CASSETTE TOTAL - - - O O O CLEAR J OURNAL - - - O O O CLEAR TRANS. SEQUENCE NO. - - - O O O PREV - - O O O NEXT - - O O O PREV 50 - - O O O NEXT 50 - - O O O MOVE START - - O O O MOVE LAST - - O O O PRINT THIS - - O O O VIEW J OURNAL SEARCH J OURNAL - - O O O PRINT J OURNAL - - O O O 2 J OURNAL LAST X PRINT - - - O O O PREV - - O O O NEXT - - O O O PREV 10 - - O O O NEXT 10 - - O O O 3 REPORT ERROR CODE MOVE FIRST - - O O O NH-1800SE 5. Operator Function 5- 5 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O MOVE LAST - - - O O O PRINT THIS - - - O O O SEARCH ERROR CODE - - - O O O SW VERSION - - - - O O O PRINT ALL SETUP - - - - O O O PRINT - - - O O O CLEAR - - - O O O PREV - - - O O O ERROR SUMMARY NEXT - - - O O O PRINT - - - O O O REJ ECT ANALYSIS CLEAR - - - O O O INITIALIZE - - - - O O X RECEIPT PRINTER - - - - O O X CASH DISPENSER - - - - O O X MODEM (DIAL UP) - - - O O X TCP/IP (TCP/IP) - - - - O O X CARD SCAN - - - - O O X CDU SENSOR - - O O X SENSOR SPR SENSOR - - O O X ALL FLICKER - - O O X EPP FLICKER - - O O X CDU FLICKER - - O O X SPR FLICKER - - O O X AUXILIARY UNIT FLICKER MCU FLICKER - - O O X 4 DIAGNOSTICS AGING - - - - O O X 5 CUSTOMER SETUP CHANGE MESSAGE WELCOM MESSAGE - - - O O O NH-1800SE 5. Operator Function 5- 6 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O RECEIPT HEADER - - - O O O RECEIPT TAIL - - - O O O RECEIPT ADDRESS & PHONE NUMBER - - - O O O PREV - - O O X EXTENDED BIN LIST NEXT - - O O X ADD - - - O O X EDIT - - - O O X DELETE - - - O O X BIN LIST DELETE ALL - - - O O X MOD 10 CHECK EN/DISABLE - - O O X EN/DISABLE - - O O X BALANCE AT START CONTINUE EN/DISABLE - - O O X ACCOUNTS CREDIT CARD EN/DISABLE - - O O X SELECT RECEIPT EN/DIABLE - - O O X EN/DISABLE - - O O X AFTER CARD - - O O X AFTER PIN - - O O X PRE-DIALING (DIAL UP) AFTER ACCOUNT - - O O X CERTIFICATION - - O O X EN/DISABLE - - O O X MESSAGE TYPE - - O O X OPTIONAL FUNCTION1 CHECK CASHING PIN OPTION EN/DISABLE - - O O X RECEIPT PAPER LOW SENEOR - - O O X OPTIONAL FUNCTION2 DEVICE OPTION CST SOUND - - O O X NH-1800SE 5. Operator Function 5- 7 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O EPP FLICKER ON - - O O X EN/DISABLE O O X SCREEN 1 O O X SCREEN 2 O O X SCREEN 3 O O X SCREEN 4 O O X SCREEN 5 O O X DEFAULT SCREEN SCREEN 6 O O X SCREEN 1 EN/DISABLE O O X SCREEN 2 EN/DISABLE O O X SCREEN 3 EN/DISABLE O O X SCREEN 4 EN/DISABLE O O X SCREEN 5 EN/DISABLE O O X CHANGE BACKGROUND SCREEN 6 EN/DISABLE O O X EN/DISABLE - O O X TITLE - O O X SCREEN SERVICES NOTICE (NH2700 Only) MESSAGE - O O X EN/DISABLE - - - O O X OWNER - - - O O X AMOUNT - - - O O X EN/DISABLE - - O O X PERCENTAGE - - O O X WARNING MANNER - - O O X SURCHARGE MODE PERCENT LOCATION - - O O X COUPON TYPE - - O O X COUPON1 O O X COUPON2 O O X COUPON3 O O X COUPON4 O O X ADVERTISEMENT COUPON COUPON SETTING BASIC COUPON COUPON5 O O X NH-1800SE 5. Operator Function 5- 8 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O COUPON6 O O X CUT OPTION O O X COUPON1 O O X COUPON2 O O X COUPON3 O O X COUPON4 O O X COUPON5 O O X ENHANCED COUPON COUPON6 O O X TIMER - - O O X EN/DISABLE - O O X SCREEN 1 DELETE - O O X EN/DISABLE - O O X SCREEN 2 DELETE - O O X EN/DISABLE - O O X SCREEN 3 DELETE - O O X EN/DISABLE - O O X SCREEN 4 DELETE - O O X EN/DISABLE - O O X SCREEN 5 DELETE - O O X EN/DISABLE - O O X WELCOME ADVERTISEMENT SCREEN 6 DELETE - O O X TIMER - - O O X EN/DISABLE - O O X SCREEN 1 DELETE - O O X EN/DISABLE - O O X SCREEN 2 DELETE - O O X EN/DISABLE - O O X SCREEN 3 DELETE - O O X EN/DISABLE - O O X TRANSACTION ADVERTISEMENT SCREEN 4 DELETE - O O X NH-1800SE 5. Operator Function 5- 9 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O EN/DISABLE - O O X SCREEN 5 DELETE - O O X EN/DISABLE - O O X SCREEN 6 DELETE - O O X STATUS MONITORING EN/DISABLE - - - O X X COMMUNICATION HEADER - - - O X X COMMUNICATION ID - - - O X X STANDARD3 OPTION CRC EN/DISABLE - - - O X X TERMINAL STATUS EN/DISABLE O X X HOST ERROR EN/DISABLE O X X STANDARD1 OPTION REVERSAL REASON EN/DISABLE O X X DIALUP - - O X X COMMUNICATION TCP/IP - - O X X GENERAL - - O X X EOT OPTIONAL - - O X X NO EOT REQUIRED - - O X X EOT/ENQ OPTION NO ENQ REQUIRED - - O X X STANDARD 1 - - O X X STANDARD 2 - - O X X SELECT PROCESSOR MESSAGE FORMAT STANDARD 3 - - O X X NH-1800SE 5. Operator Function 5- 10 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O EPS - - O X X VISA FRAMED - - O X X STANDARD - - O X X ACK CONTROLLED - - O X X TCP/IP TYPE SSL EN/DISABLE - - O X X REVERSAL RETRY COUNT - - - O X X YEAR - - - O O O MONTH - - - O O O DAY - - - O O O HOUR - - - O O O MINUTE - - - O O O DATE & TIME APPLY - - - O O O UP - - - O O O SPEAKER VOLUME DOWN - - - O O O IP ADDRESS - - O O X SUBNET MASK - - - O O X GATEWAY - - - O O X DNS - - - O O X TERMINAL IP (TCP/IP) DHCP EN/DISABLE - - - O O X DEFAULT LANGUAGE - - - O O O ENGLISH EN/DISABLE - - - O O O SPANISH EN/DISABLE - - - O O O 6 SYSTEM SETUP LANGUAGE EN/DISABLE FRENCH EN/DISABLE - - - O O O NH-1800SE 5. Operator Function 5- 11 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O OPERATOR PASSWORD - - - O O O SERVICE PASSWORD - - - O O X CHANGE PASSWORD MASTER PASSWORD - - - O X X HOST INITIAL STRING - - - O O X RMS INITIAL STRING - - - O O X MODEM PARAMETERS (DIAL UP) MODEM TEST - - - O O X COUNTRY - - O O X CDU TYPE - - O O X CASSETTE VOLUME - - O O X CDU SETUP EXECUTE - - O O X CALRIBRATION (Rear Type Only) O O X DEVICE SETUP TOUCH VIBRATION (Touch Type Only) EN/DISABLE O O X SOFTWARE UPDATE - - - O O O REBOOT - - - O O O BACKUP ALL J OURNAL TO USB - - - O O O FROM - - O O O TO - - O O O BACKUP J OURNAL BY DATE TO USB SEARCH - - O O O SYSTEM CONTROL BACKUP LOG TO USB - - - O O O NH-1800SE 5. Operator Function 5- 12 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O CLEAR ALL - - O X X CLEAR SETTING - - O X X CLEAR J OURNAL - - O X X CLEAR TRANS SEQUENCE NUMBER - - O X X CLEAR NVRAM CLEAR LOG - - O X X BACK NVRAM O X X RESTORE NVRAM O X X KEY MODE - - - O X X KEY INDEX - - - O X X CHECK KEY - - - O X X MASTER KEY PART A - - O X X MASTER KEY PART B - - O X X UNIQUE KEY PART A - - O X X UNIQUE KEY PART B - - O X X MAC KEY PART A - - O X X EDIT KEY MAC KEY PART A - - O X X KEY MANAGEMENT SERIAL NUMBER - - - O X X HOST PHONE 1 - - - O X X TELEPHONE NUMBER (DIAL UP) HOST PHONE 2 - - - O X X URL EN/DISABLE - - - O X X HOST ADDRESS 1 - - - O X X PORT NUMBER 1 - - - O X X HOST ADDRESS 2 - - - O X X 7 HOST SETUP HOST ADDRESS (TCP/IP) PORT NUMBER 2 - - - O X X NH-1800SE 5. Operator Function 5- 13 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O TERMINAL ID - - - - O X X EN/DISABLE - - - O O X HEALTH CHECK MESSAGE SEND INTERVAL - - - O O X EN/DISABLE - - O O X RMS RING COUNT (DIAL UP) - - O O X RMS EN/DISABLE ATM LISTENING PORT (TCP/IP) - - O O X EN/DISABLE- - - O O X URL En/Disable (TCP/IP) - - O O X PHONE NUMBER1 (DIAL UP) - - O O X PHONE NUMBER2 (DIAL UP) - - O O X INTERVAL - - O O X RMS ADDRESS (TCP/IP) - - O O X RMS Status Send En/Disable RMS LISTENING PORT (TCP/IP) - - O O X REMOTE MONITOR RMS PASSWORD - - - O O X ROUTING ID - - - - O X X EN/DISABLE - - - O O O TOTAL TYPE - - - O O O HOUR - - - O O O AUTO DAY TOTAL MINUTE - - - O O O DISPENSE LIMIT - - - - O O X LB 0 - - - O O X 8 TRANSACTION SETUP FAST CASH LB 1 - - - O O X NH-1800SE 5. Operator Function 5- 14 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O LB 2 - - - O O X RB 0 - - - O O X RB 1 - - - O O X RB 2 - - - O O X LOW CURRENCY CHECK EN/DISABLE - - - - O O X 1ST CASSETTE - - - O X X 2ND CASSETTE - - - O X X 3RD CASSETTE - - - O X X DENOMINATION 4TH CASSETTE - - - O X X 9 IN SERVICE - - - - - O O O 10 SITE MAP - - - - - O O O 11 QUICK REPLENISH - - - - - O O O 12 QUICK CONFIGURATION - - - - - O X X NH-1800SE 5. Operator Function 5- 15 5.1.2 When an Error Occurs When you try to enter Supervisor Mode or go into IN SERVICE MODE from supervisor menu, the screen below will be displayed if there is any ERROR.
Press DEVICE INITIALIZE button, if the error is caused by a device so it can be cleared by initializing. Press OPERATOR FUNCTION button, if you have to set up any information to clear the error. And set up the information which is missed.
NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you do not see an error code, enter operator function and go to reports. Look in the error summary for error codes. NH-1800SE 5. Operator Function 5- 16 5.1.3 How to Use Keypad (Function Key Type) This section explains the basic operation of the Keypad.
7 % * 8 : ; 9 ? / UPPER + - = Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y ALPHA LOWER + - = Space q z a b c d e f g h i j k l m n o p r s t u v w x y F1 TABLE F3 - The character on the current cursor position on the screen wil be selected
NH-1800SE 5. Operator Function 5- 17 How to Enter the Character
A. The Keypad Character Table will appear on the bottom of the screen in all keypad input screens. B. F1 key gives the option for ALPHA or NUMBER, Table mode. Default is NUMBER. C. F3 key gives the option for Upper or Lowercase characters. It is valid only in the ALPHA mode. Default is Uppercase. D. The input of characters is limited to the space provided. E. Key can be changed whenever you press it to choose proper character. For example, when key 1 is pressed once it is SPACE, pressed twice it is Q, pressed third time it is Z in case of the Alpha mode. When the desired character is selected, press ENTER. F. , keys move the cursor position in the ALPHA or NUMBER mode. In the TABLE mode , keys are used to select the character. G. F2 key is used to clear the whole screen and returns the cursor to its initial position. H. F4 key and CLEAR key in pinpad is used to clear the current line. I. F5 key is used to save the current changes. J . F6 key and CANCEL key in pinpad are used to exit. (If you didnt press F5 key after changing, the changes will be ignored.) K. F7 key is used to move the cursor position UP. L. F8 key is used to move the cursor position DOWN.
NH-1800SE 5. Operator Function 5- 18 5.1.4 How to Use Keypad (Touch Screen Type) You can use this Keypad in same way as a computer keyboard.
[Default Keypad Character Table Screen]
Key Character Table ABC.. Q W E R T Y U I O P A S D F G H J K L Z X C V B N M CAPS q w e r t y u i o p a s d f g h j k l z x c v b n m 123 1 2 3 4 5 6 7 8 9 0 ~ ! @ # $ % ^ & * + - : ; < > ? +|/ 1 2 3 4 5 6 7 8 9 0 ( ) { } [ ] _ = , . / | \
NH-1800SE 5. Operator Function 5- 19 5.2 SUPERVISOR MENU
The following screen below is the main screen of Supervisor mode. Supervisor mode in this machine is largely composed of ATM Status and Function.
A. ATM Status 1) Machine Kind and Country Code 2) Program version 3) Serial Number 4) Line Type (Dial-up, TCP/IP) 5) Message Format 6) Terminal ID 7) The Media Status of 1st Cassette 8) The Media Status of 2nd Cassette 9) The Media Status of 3rd Cassette 10) The Media Status of 4th Cassette 11) 1st Cassette: Remaining notes (Denomination) e.g) if 1000 notes of $20, 1000($20) 12) 2nd Cassette: Remaining notes (Denomination) 13) 3rd Cassette: Remaining notes (Denomination) 14) 4th Cassette: Remaining notes (Denomination) 15) Reject Box Status (Rejected Count) 16) Error Code 17) The Status of Card 18) The Status of Pinpad 19) The Status of Cash Dispenser 20) The Status of Receipt Printer 21) Current Date and Time 22) Last Transaction Time 23) Operator User
NH-1800SE 5. Operator Function 5- 20 B. Functions 1) IN SERVICE 2) SITE MAP 3) QUICK REPLENISH 4) QUICK CONFIGURATION F1) SETTLEMENT F2) CUSTOMER SETUP F3) J OURNAL F4) SYSTEM SETUP F5) REPORT F6) HOST SETUP F7) DIAGNOSTICS F8) TRANSACTION SETUP
In order to move to the in-service mode, press the 1 or CANCEL key in pinpad. In order to reset terminal error, press the CLEAR key in pinpad.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 21 C. Field Values CLASS VALUE (eg.) Remarks MACHINE KIND NH-2700 /NH-2700 L / NH-1800SE COUNTRY CODE USA, Canada, Mexico, Australia, New Zealand
PROGRAM VERSION V06.00.05 LINE TYPE TCP/IP DIAL-UP
MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 EPS
TERMINAL ID NH2700 / NH1800SE ERROR CODE [00000(00)] STATUS CST1(Remaining Notes) BILLS COUNT - 1047($10) N/A
CST2(Remaining Notes) BILLS COUNT - 18($20) N/A
CST3(Remaining Notes) BILLS COUNT - 20($50) N/A
CST4(Remaining Notes) N/A Not Available CST1(Media Status) MISSING NORMAL LOW EMPTY FULL
CST2(Media Status) MISSING NORMAL LOW EMPTY FULL
NH-1800SE 5. Operator Function 5- 22 CST3(Media Status) MISSING NORMAL LOW EMPTY FULL
NH-1800SE 5. Operator Function 5- 23 5.3 SETTLEMENT This menu contains ADD CASH, DAY TOTAL, TRIAL DAY TOTAL, CASSETTE TOTAL and TRIAL CASSETTE TOTAL. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press the CANCEL key in pinpad.
1) ADD CASH: Go to the next screen 2) DAY TOTAL: Do settlement with host. After settlement, clear transaction information. 3) TRIAL DAY TOTAL: J ust do settlement with host. (Not clear transaction info.) 4) CASSETTE TOTAL: Show note count and then clear note count. 5) TRIAL CASSETTE TOTAL: J ust show note count. (Not clear note count.) NH-1800SE 5. Operator Function 5- 24 5.3.1 ADD CASH By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the ENTER key in the pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value changes. NOTE: The total note count you enter must not exceed the maximum note count. (Max. note count: 2,000/CST)
NH-1800SE 5. Operator Function 5- 25 5.4 JOURNAL This JOURNAL menu contains CLEAR JOURNAL, CLEAR TRANS. SEQUENCE NO., VIEW JOURNAL, PRINT JOURNAL, and PRINT LAST X sub menu.
1) CLEAR JOURNAL: The CLEAR JOURNAL function is used to delete all journal data 2) CLEAR TRANS. SEQUENCE NO: This function will reset the journal sequence number to <0000>. This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records. 3) PRINT JOURNAL: The PRINT JOURNAL function is used to print out all the journals which have not been printed from the last printed journal. If you want to stop printing, you may stop it by pressing CANCEL key. 4) VIEW JOURNAL : Go to the next screen 5) PRINT LAST X: Go to the next screen NH-1800SE 5. Operator Function 5- 26 5.4.1 VIEW JOURNAL You can see the various kinds of journal data by using each field and button. The VIEW function is used to display the J ournal data on the customer screen. The J ournal record will be displayed on the screen.
Use PREV or NEXT button to show just one data before or after, and PREV 50 or NEXT 50 buttons are for data before 50 or after 50 EA. If you use MOVE FIRST or MOVE LAST button, you can see first or last journal. Besides, you can check up journal data you would try to search by using SEARCH JOURNAL button and just print out the current journal by pressing PRINT THIS button.
NH-1800SE 5. Operator Function 5- 27 5.4.1.1 SEARCH JOURNAL You can search a specific journal with a journal index and see it if the index is valid.
5.4.2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data. If you want to print recent journal data, enter the count of data you want on J OURNAL main screen and then press ENTER key. Then the data you request is printed. If you want to stop printing, you may stop by pressing CANCEL key.
NH-1800SE 5. Operator Function 5- 28 5.5 REPORT This report menu consists of 5 sub-menus. ERROR CODE, ERROR SUMMARY, SW VERSION, PRINT ALL SETUP and REJECT ANALYSIS. You can print out all information regarding each device as well as system value set up. If you want to go back the previous screen, press the CANCEL key.
NH-1800SE 5. Operator Function 5- 29 5.5.1 ERROR CODE ERROR CODE offers detailed descriptions of error codes and way to deal with the errors on a working ATM.
PREV/NEXT buttons are to navigate previous and next error codes one by one and PREV 10/NEXT 10 are to do by 10 EA... MOVE FIRST/MOVE LAST buttons are to go to the first error code and the last one. PRINT THIS button is for printing information about the error code displaying in the screen. SEARCH ERROR CODE button is to search for a specific error code immediately.
NH-1800SE 5. Operator Function 5- 30 5.5.1.1 SEARCH ERROR CODE You can search a specific error code if that exists. In order to use the function, please input the specific error code in the field and select OK button. If there is no result in database, INVALID ERROR CODE displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 31 5.5.2 SW VERSION This menu shows each software version. Each version will be displayed. (APPLICATION, CDU EP, CDU SP, SPR EP, SPR SP, MCU EP, MCU SP and etc.)
NH-1800SE 5. Operator Function 5- 32 5.5.3 PRINT ALL SETUP List [ DIAL UP] NO ITEM DESCRIPTION REMARKS 1 DATE CURRENT DATE & TIME 2 MACHINE KIND NH-2700/ NH-2700 L/NH-2700 T/NH-1800SE 3 COUNTRY USA 4 HOST PROCESSOR HOST PROTOCOL TYPE 5 NETWORK TYPE DIAL-UP 6 VISA FRAMED OPTION EOT/ENQ OPTION 7 VERSION INFORMATION AP / SP / EP VERSION CURRENT CASSETTE REJ ECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME HOST MODEM INITIAL STRING RMS MODEM INITIALI STRING 8 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO RECEIPT HEADER & TAIL INFO RECEIPT ADDRESS & PHONE INFO OPTIONAL FUNCTION 1 INFO OPTIONAL FUNCTION 2 INFO BIN LIST ADVERTISEMENT #n INFO 9 CUSTOMER SETUP COUPON #n INFO DISPENSE LIMIT CURRENCY ID DENOMINATION FAST CASH 10 TRANSACTION SETUP LOW CURRENCY CHECK TERMINAL ID STANDARD 3 OPTION ROUTING ID HOST PHONE NUMBER HEALTH CHECK OPTION AUTO DAY TOTAL OPTION RMS OPTION 11 HOST SETUP MASTER KEY INFO NH-1800SE 5. Operator Function 5- 33
[ TCP / IP] NO ITEM DESCRIPTION REMARKS 1 DATE CURRENT DATE & TIME 2 MACHINE KIND NH-2700/ NH-2700 L/NH-2700 T 3 COUNTRY USA 4 HOST PROCESSOR HOST PROTOCOL TYPE 5 NETWORK TYPE TCP/IP 6 TCP/IP TYPE TCP/IP TYPE 7 SSL MODE SSL OPTION 8 VERSION INFORMATION AP / SP / EP VERSION CURRENT CASSETTE REJ ECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME ATM IP OPTION 9 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO RECEIPT HEADER & TAIL INFO RECEIPT ADDRESS & PHONE INFO OPTIONAL FUNCTION 1 INFO OPTIONAL FUNCTION 2 INFO BIN LIST ADVERTISEMENT #n INFO 10 CUSTOMER SETUP COUPON #n INFO DISPENSE LIMIT CURRENCY ID DENOMINATION FAST CASH 11 TRANSACTION SETUP LOW CURRENCY CHECK TERMINAL ID STANDARD 3 OPTION ROUTING ID HOST ADDRESS INFO HEALTH CHECK OPTION AUTO DAY TOTAL OPTION RMS OPTION 12 HOST SETUP MASTER KEY INFO NH-1800SE 5. Operator Function 5- 34 5.5.4 ERROR SUMMARY ERROR SUMMARY menu offers a statistics of error codes on an ATM. It lists the errors by the number of times they occurred. You can print these errors.
PREV/NEXT buttons are to navigate previous and next pages and PRINT button prints all of error code history. CLEAR button erases the history stacked in an ATM and set START DATE to the present date as well. (START DATE displays 01/01/2000 00:00:00 in ATMs which have never done the CLEAR function.)
NH-1800SE 5. Operator Function 5- 35 5.5.5 REJECT ANALYSIS REJECT ANALYSIS menu offers a statistics of note reject on an ATM. It lists the rejects by the number of times or note counts they occurred. You can print these rejects.
PRINT button prints the reject analysis information. CLEAR button erases the reject analysis information and set START DATE to the present date as well. (START DATE displays 01/01/2000 00:00:00 in ATMs which have never done the CLEAR function.) NH-1800SE 5. Operator Function 5- 36 5.6 DIAGNOSTICS This report menu consists of 7 sub-menus. INITIALIZE, RECEIPT PRINTER, CASH DISPENSER, MODEM (or TCP/IP), CARD SCAN, AUXILIARY UNIT and AGING. Please press each button on this menu to go to next screen or to operate the related function. To go back to the previous screen, press the CANCEL key in pinpad.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 37 Changing the TEST COUNT The TEST COUNT means the number of test.
If you want to change the test count, press BLANK key or SET button then input the test count and press ENTER key. To delete the test count while inputting, press CLEAR key. To cancel the test while testing, press CANCEL key.
NOTE: TEST COUNT affects when testing RECEIPT PRINTER, CASH DISPENSER, and MODEM.
CASE: 1) If you input test count 0, the test count will be UNLIMIT 2) If you input test count 10, the test will perform 10 times. 3) If you cancel a test and then perform same test, the test count will be continue. e.g. If you cancel a test when the tested count is 3, and then perform same test, the tested count starts at 3. 4) If you cancel a test and then perform another test, the test count will be initialized. e.g. If you cancel a test when the tested count is 3, and then perform another test, the tested count starts at 0.
BLANK Key NH-1800SE 5. Operator Function 5- 38 5.6.1 INITIALIZE The INITIALIZE has the function of resetting each unit of this ATM. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of REPORT MENU.
Accessing the INITIALIZE 1) Select DIAGNOSTICS in the OPERATOR FUNCTION 2) Select the INITIALIZE in the DIAGNOSTICS menu. All units will be initialized. 3) When ATM is in the normal state, the SUCCESS message will be displayed.
5.6.2 RECEIPT PRINTER The RECEIPT PRINTER has the function of printing a sample receipt and cutting out one receipt. If an error occurs while executing, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of REPORT MENU.
Accessing the RECEIPT PRINTER 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select the RECEIPT PRINTER in the DIAGNOSTICS menu. Test String will be printed from the receipt printer. 3) When ATM is in the normal state, the SUCESS message will be displayed.
5.6.3 CASH DISPENSER The CASH DISPENSER has the function of testing the dispense mechanisms. This function will dispense one note from the cassette and dump into the reject bin. If an error occurs, the system will stop and display an error code. Confirm the detailed error description in the ERROR CODE of REPORT MENU
Accessing the CASH DISPENSER 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select the CASH DISPENSER in the DIAGNOSTICS menu. The CASH DISPENSER test will be performed. 3) When ATM is normal state, the SUCCESS message will be displayed.
NH-1800SE 5. Operator Function 5- 39 5.6.4 MODEM The MODEM has the function of testing the modem for any errors. Input the desired PHONE NUMBER, and then press ENTER Key for TEST DIAL. This function is used to check the function of the modem dial.
Accessing the MODEM 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select the MODEM in the DIAGNOSTICS menu. 3) The MODEM TEST will be displayed.
NH-1800SE 5. Operator Function 5- 40 5.6.4.1 TCP/IP The TCP/IP has the function of testing the TCP/IP for any errors. Input the desired HOST ADDRESS, HOST PORT, SSL OPTION and SSL VERSION, and then select CONNECT for line test. This function is used to check the function of the TCP/IP.
Accessing the TCP/IP 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select the TCP/IP in the DIAGNOSTICS menu. 3) The TCP/IP menu will be displayed.
NH-1800SE 5. Operator Function 5- 41 5.6.5 CARD SCAN The CARD SCAN has the function of testing the magnetic stripe reader and the card itself.
Accessing the CARD SCAN 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select CARD SCAN in the DIAGNOSTICS menu. And if the display is ready, please insert and remove the card quickly. 3) The card data will be displayed.
NH-1800SE 5. Operator Function 5- 42 5.6.6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
NH-1800SE 5. Operator Function 5- 43 5.6.6.1 SENSOR This SENSOR contains CDU SENSOR and SPR SENSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
The SENSOR has the function of testing if all the sensors are in proper working condition. The sensors are tested by turning the sensors on and off.
Accessing the SENSOR 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select SENSOR in the AUXILIARY menu. 3) DOOR STATUS and ADA J ACK data will be displayed on the center. If you want to see the CDU SENSOR or SPR SENSOR, then presses the button in each.
NH-1800SE 5. Operator Function 5- 44 5.6.6.1.1 CDU SENSOR The CDU SENSOR has the function of testing if all the sensors are in proper working condition. The sensors are tested by turning the sensors on and off. If any sensor is normal, the sensor will be displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be displayed as RED COLOR. Moreover, if any sensor doesnt exist, the sensor will not be displayed.
Accessing the SENSOR 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AUXILIARY UNIT in the DIAGNOSTICS menu 3) Select SENSOR in the AUXILIARY menu and then select CDU SENSOR in the SENSOR menu.
NH-1800SE 5. Operator Function 5- 45 5.6.6.1.2 SPR SENSOR The SPR SENSOR has the function of testing if all the sensors are in proper working condition. The sensors are tested by turning the sensors on and off. If any sensor is normal the sensor will be displayed as GREEN COLOR. And if any sensor detects an object or is abnormal, the sensor will be displayed as RED COLOR. Moreover, if any sensor doesnt exist, the sensor will not be displayed.
Accessing the SENSOR 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AUXILIARY UNIT in the DIAGNOSTICS menu 3) Select SENSOR in the AUXILIARY menu and then select SPR SENSOR in the SENSOR menu.
NH-1800SE 5. Operator Function 5- 46 5.6.6.2 FLICKER This FLICKER contains ALL FLICKER SENSOR, EPP FLICKER, CDU FLICKER, SPR FLICKER and MCU FLIKCER. Please press each button on this menu to change test mode ON, OFF or FLICKING. To go back to the previous screen, press the CANCEL key in pinpad.
Accessing the SENSOR 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the AUXILIARY menu. 3) Select any button to test EPP, CDU, SPR, MCU in each or ALL FLICKER.
5.6.7 AGING The AGING function is only used at the factory.
Accessing the AGING 1) Select DIAGNOSTICS in the OPERATOR FUNCTION. 2) Select AGING in the DIAGNOSTICS menu. 3) All units will be tested unlimitedly. When you press CANCEL key, the testing will be stopped.
NH-1800SE 5. Operator Function 5- 47 5.7 CUSTOMER SETUP This customer setup menu contains CHANGE MESSAGE, BIN LIST, OPTIONAL FUNCTION1, OPTIONAL FUNCTION2, SURCHARGE MODE, ADVERTISEMENT, STANDARD3 OPTION and SELECT PROCESSOR. Please press each button on this menu to go to the next screen. To go back to the previous screen, press the CANCEL key in pinpad.
[STANDARD 3]
NOTE: STANDARD3 OPTION is displayed only if the message format is STANDARD3
[STANDARD 1, 2, EPS]
NOTE: STANDARD1 OPTION is displayed only if the message format is STANDARD1
NH-1800SE 5. Operator Function 5- 48 5.7.1. CHANGE MESSAGE CHANGE MESSAGE menu has each of 8 sub menus. The displayed menu depends on which country uses. If you press the WELCOME MESSAGE button, the current display will be changed into the WELCOME MESSAGE. If you press the EXIT MESSAGE button, you can change the message on Exit Screen. And you can change the message in the RECEIPT. If you press the RECEIPT HEADER button, the current display will be changed into the RECEIPT HEADER. And you can set the receipt header message in the RECEIPT, If you press the RECEIPT TAIL button, the current display will be changed into the RECEIPT TAIL. And you can set the receipt tail message in the RECEIPT. If you press the RECEIPT ADDRESS & PHONE NUMBER button, it will be changed the RECEIPT ADDRESS & PHONE NUMBER display. You can set the information about ADDRESS and PHONE NUMBER in the RECEIPT. At last, the display can go back to the previous menu by pushing the CANCEL key in pinpad
NH-1800SE 5. Operator Function 5- 49 Refer to figure of the Sample Receipt below for the location of the messages. The default receipt format will not include any messages. Spanish transactions will be printed in English.
-Location of Messages on Receipt- NH-1800SE 5. Operator Function 5- 50 5.7.1.1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text. Please input the welcome message in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 51 5.7.1.2 RECEIPT HEADER The RECEIPT HEADER function is used to edit the message at the header of receipt. Please input the receipt header in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
5.7.1.3 RECEIPT TAIL The RECEIPT TAIL function is used to edit the message at the tail of receipt. Please input the receipt tail in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 52 5.7.1.4 RECEIPT ADDRESS & PHONE NUMBER The RECEIPT ADDRESS & PHONE NUMBER function is used to edit the message at the address & phone number of receipt. Please input the receipt address & phone number in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 53 5.7.2. BIN (Bank Identification Number) LIST The BIN LIST is used to register the bank identification number. When the cardholders make transaction with the given BIN code, ATM doesnt request any additional fee. However, it is necessary to confirm the connected host because host will decide whether it uses or not You can input and edit it by using such as ADD, DELETE, EDIT, DELETE ALL buttons. Please press EXTENDED BIN LIST button on this menu to see the Extended Bin List. To go back to the previous screen, press the CANCEL key in pinpad.
NH-1800SE 5. Operator Function 5- 54 5.7.2.1 EXTENDED BIN LIST EXTENDED BIN LIST menu show the BIN LIST. This function support additional 3,000 BIN LIST exclusive of the basic 20 BIN LIST. Use PREV or NEXT button to show BIN LIST before or after. You can change EXTENDED BIN LIST via FILE UPDATE using RMS or USB. To go back to the previous screen, press the CANCEL key in pinpad.
NH-1800SE 5. Operator Function 5- 55 5.7.3 OPTIONAL FUNCTION1 OPTIONAL FUNCTION1 menu contains MOD 10 CHECK, BALANCE AT START, CHECK CASHING, ACCOUNTS, SELECT RECEIPT and PRE DIALING please press each button on this menu to go to next screen. To go back to the previous screen, press the CANCEL Key in pinpad
NOTE: 1) CHECK CASHING is displayed only if the message format is STANDARD1 2) PRE DIALING is displayed only if Network is Dial up
NH-1800SE 5. Operator Function 5- 56 5.7.3.1 MOD 10 CHECK MOD 10 CHECK is to check the card datas validation. Please press EN/DISABLE button to set up MOD 10 CHECK.
NH-1800SE 5. Operator Function 5- 57 5.7.3.2 BALANCE AT START If BALANCE AT START is enabled, the screen with which a customer can check his/her balance will be inserted into the normal transaction flow.
Please press EN/DISABLE button to set up BALANCE AT START and CONTINUE EN/DISABLE button to set up whether itll CONTINUE the TRANSACTION after BALANCE AT START. .
NH-1800SE 5. Operator Function 5- 58 5.7.3.3 CHECK CASHING This function is one of the options of the Value Added Service which exchanges checks for cash. To use the function, you should call technical support.
The certification screen will appear if you didnt certified.
NH-1800SE 5. Operator Function 5- 59 5.7.3.4 ACCOUNTS ACCOUNTS are to set up the accounts which are used on transaction. You can see CHECKING ACCOUNT, SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however, only CREDIT CARD ACCOUNT can be set up.
Please press CREDIT CARD EN/DISABLE button to set up CREDIT CARD ACCOUNT.
NH-1800SE 5. Operator Function 5- 60 5.7.3.5 SELECT RECEIPT If SELECT RECEIPT is ENABLED, ATM will show the screen which a customer can select whether printing the receipt after a transaction or not. Please press EN/DISABLE button to set up SELECT RECEIPT...
If SELECT RECEIPT is DISABLED, ATM will print out the receipt unconditionally.
NH-1800SE 5. Operator Function 5- 61 5.7.3.6 PRE DIALING PRE DIALING is a function to improve the performance speed of transaction by making a connection to the host server earlier than normal.
Please press EN/DISABLE button to set up PRE DIALING and one of three buttons (AFTER CARD, ATER PIN and AFTER ACCOUNT) to determine the time when ATM makes a connection.
NH-1800SE 5. Operator Function 5- 62 5.7.4 OPTIONAL FUNCTION2 OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES. To go back to the previous screen, press the CANCEL Key in pinpad
NH-1800SE 5. Operator Function 5- 63 5.7.4.1 DEVICE OPTION DEVICE OPTION menu contains RECEIPT PAPER LOW SENSOR EN/DISABLE, CST SOUND ON/OFF, EPP FLICKER ON OPTION. Please press each button on this menu to set up items. To go back to the previous screen, press the CANCEL Key in pinpad
5.7.4.2 SCREEN SERVICES SCREEN SERVICES menu contains CHANGE BACKGROUND and NOTICE Please press CHANGE BACKGROUND and NOTICE button on this menu to go to next screen. To go back to the previous screen, press the CANCEL Key in pinpad
NH-1800SE 5. Operator Function 5- 64 5.7.4.2.1 CHANGE BACKGROUND CHANGE BACKGROUND function provides SIX different Background screens. Please press EN/DISABLE button on this menu to set up for CHANGE BACKGROUND. To go back to the previous screen, press the CANCEL Key in pinpad
[DISABLED]
[ENABLED]
The change background image can be updated by SW Update with J PG format images. For more information, please refer to Background image Update Guide document.
NH-1800SE 5. Operator Function 5- 65 5.7.4.2.1.1 CHANGE BACKGROUND Screen n Please press SCREEN n EN/DISABLE button to set up SCREEN n,
5.7.4.2.2 DEFAULT SCREEN DEFAULT SCREEN function provides SIX different Background screens. You can set up only one screen on the six screens Please press DEFAULT SCREEN n EN/DISABLE button to set up SCREEN n,
NH-1800SE 5. Operator Function 5- 66 5.7.4.2.3 NOTICE (NH2700 Only) NOTICE menu contains TITLE and MESSAGE. You can set up TITLE(1 line 30 column) and MESSAGE(3 line 40 column). If you set up NOTICE ENABLE, ATM will be displayed notice information on idle screen.
NH-1800SE 5. Operator Function 5- 67 5.7.5. SURCHARGE MODE The SURCHARGE MODE contains the enable/disable of the surcharge warning screen and setting the surcharge amount and surcharge owner. When the SURCHARGE MODE is disabled and also if the swiped card data contains BIN number that was entered during installation, the surcharge warning message will not be displayed. When the SURCHARGE MODE is enabled, the SURCHARGE OWNER, AMOUNT and SURCHARGE PERCENT will be displayed in the surcharge warning screen during transaction. The factory default is surcharge enabled, surcharge amount is $1.50 and the surcharge owner is none. SURCHARGE PERCENT is to set up the percentage of surcharge.
NH-1800SE 5. Operator Function 5- 68 5.7.5.1 SURCHARGE OWNER The SURCHARGE OWNER function is used to edit the surcharge owner. Please input the surcharge owner in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 69 5.7.5.2 SURCHARGE PERCENT The SURCHARGE PERCENT displays which are to set the surcharge percent.
1) EN/DISABLE - Set whether to use PERCENT SURCHARGE MODE. 2) PERCENTAGE - Set PERCENTAGE (%). 3) WARNING MANNER - Set whether to use maximum value or minimum value between PERCENTAGE and SURCHARGE AMOUNT. (GREATER: Maximum value, LESSER: Minimum value.) 4) LOCATION - Set surcharge warning screen option - BEGINNING : Shows Surcharge warning screen before customer selected amount. - AFTER AMOUNT : Shows Surcharge warning screen after customer selected amount.
NH-1800SE 5. Operator Function 5- 70 5.7.6. ADVERTISEMENT ADVERTISEMENT function provides COUPON, WELCOIME ADVERTISEMENT and TRANSACTION ADVERTISEMENT. Please press each button on this menu to go to next screen.
NH-1800SE 5. Operator Function 5- 71 5.7.6.1 COUPON Please press COUPON TYPE button to set up BASIC COUPON or ENHANCED COUPON. If you set the BASIC COUPON and select COUPON SETTING button, BASIC COUPON setting screen will be displayed. BASIC COUPON supports 2line 39column, ENHANCED COUPON supports 16line 39column. If you set the ENHANCED COUPON and select COUPON SETTING button, ENHANCED COUPON setting screen will be displayed.
NH-1800SE 5. Operator Function 5- 72 5.7.6.1.1 BASIC COUPON SETTING Please press each button on this menu to go to next screen .
5.7.6.1.1.2 BASIC COUPON n. Please press BASIC COUPON n EN/DISABLE button to set up BASIC COUPON n, Please press COUPON n TEXT button on this menu to go to next screen
NH-1800SE 5. Operator Function 5- 73 5.7.6.1.1.3 COUPON n. TEXT The COUPON n TEXT function is used to edit the coupon n text. Please input the welcome message in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 74 5.7.6.1.2.1 ENHANCED COUPON SETTING Please press CUT OPTION button to set up AFTER RECEIPT or NOT USE, Please press each button on this menu to go to next screen .
5.7.6.1.2.2 ENHANCED COUPON n. Please press ENHANCED COUPON n OPTION button to set up NOT USE, ALWAYS and USE TIME. START TIME and END TIME is only used USE TIME option and the range is 00 ~23 Please press COUPON n TEXT button on this menu to go to next screen
NH-1800SE 5. Operator Function 5- 75 5.7.6.1.2.3 ENHANCED COUPON n. TEXT The ENHANCED COUPON n TEXT function is used to edit the coupon n text. Please input the welcome message in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type]
NH-1800SE 5. Operator Function 5- 76
[Touch Type]
NH-1800SE 5. Operator Function 5- 77 5.7.6.2 WELCOME ADVERTISEMENT WELCOME ADVERTISEMENT function provides SIX different screens. If you press the TIMER button, you can change the advertisement display timer and the range is between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.
The welcome advertisement image can be updated by SW Update with J PG format images. For more information, please refer to Image File Update Guide document.
NH-1800SE 5. Operator Function 5- 78 5.7.6.2.1 SCREEN n. Please press SCREEN n EN/DISABLE button to set up SCREEN n,
5.7.6.3 TRANSACTION ADVERTISEMENT TRANSACTION ADVERTISEMENT function provides SIX different screens. If you press the TIMER button, you can change the advertisement display timer and the range is between 5 and 30 in welcome screen. Please press each button on this menu to go to next screen.
The transaction advertisement image can be updated by SW Update with J PG format images. For more information, please refer to Image File Update Guide document.
NH-1800SE 5. Operator Function 5- 79 5.7.6.3.1 SCREEN n. Please press SCREEN n EN/DISABLE button to set up SCREEN n,
NH-1800SE 5. Operator Function 5- 80 5.7.7. STANDARD 3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE. In case of COMMUNICATION HEADER is enabled, COMMUNICATION ID option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is selected. 1) STATUS MONITORING function is to decide whether status monitoring field in message is sent or not. 2) COMMUNICATION HEADER function is to decide whether communication header in message is included or not. 3) COMMUNICATION ID function is able to save the COMMUNICATION ID. The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function. 4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not during communication with host.
NH-1800SE 5. Operator Function 5- 81 5.7.7.1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id. Please input the communication id in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 82 5.7.8. STANDARD 1 OPTION STANDARD 1 OPTION contains TERMINAL STATUS EN/DISABLE, HOST ERROR EN/DISABLE and REVERSAL REASON EN/DISABLE.
STANDARD 1 OPTION function is used to get the additional information when Triton message is selected. 1) TERMINAL STATUS function is to decide whether terminal status field in message is sent or not. 2) HOST ERROR function is to decide whether reversal message is sent or not when communication error occurred. 3) REVERSAL REASON function is decide whether reason code(n) is sent or not when reversal message send to the host.
NH-1800SE 5. Operator Function 5- 83 5.7.9. SELECT PROCESSOR SELECTHOST menu contains COMMUNICATION, MESSAGE FORMAT, EOT/ENQ OPTION, TCP/IP TYPE and REVERSAL RETRY COUNT
NOTE: 1) EOT / ENQ OPTION is displayed only if the Network is Dial up or TCP/IP Type is VISA FRAMED 2) TCP/IP TYPE is displayed only if Network is TCP/IP NH-1800SE 5. Operator Function 5- 84 5.7.9.1 COMMUNICATION This is to set up a type of line to communicate with Host. Select DIALUP or TCP/IP. In case of setting up DIALUP, communicate with host using modem. And in case of setting up TCP/IP, communicate with host using LAN.
NOTE: In case of selecting IN SERVICE on OP MAIN, if the value is different from the original value when entering in OP mode, exit OP and execute reboot. NH-1800SE 5. Operator Function 5- 85 5.7.9.2 EOT/ENQ OPTION EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ REQUIRED functions. You can select one of these options
NH-1800SE 5. Operator Function 5- 86 5.7.9.3 MESSAGE FORMAT This menu sets up message format to use during communicating with Host. You can select one of message type to communicate with a data processing company or bank in this menu (STANDARD1, STANDARD2, STANDARD3 and EPS). If STANDARD3 is selected, STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen.
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type, STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
NH-1800SE 5. Operator Function 5- 87 5.7.9.4 TCP/IP TYPE In case of supporting TCP/IP, this is providing a function setting up communication flow to use when communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP COMMUNICATION menu (STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).
NH-1800SE 5. Operator Function 5- 88 5.7.9.5 REVERSAL RETRY COUNT REVERSAL RETRY COUNT function is used to set the try count of reversal transaction. CURRENT REVERSAL RETRY COUNT displays count of current setting value. You can enter the count and then press ENTER (or CONFIRM) if you want to change try count of reversal transaction. (You should ask your DP about count of reversal transaction before change try count.)
NH-1800SE 5. Operator Function 5- 89 5.8 SYSTEM SETUP This system setup menu contains DATE & TIME, CHANGE PASSWORD, SPEAKER VOLUME, MODEM PARAMETERS, TERMINAL IP, DEVICE SETUP, LANGUAGE EN/DISABLE and SYSTEM CONTROL. Please press each button on this menu to go to next screen. To go back to the previous screen, press the CANCEL key in pinpad.
NOTE: 1) TERMINAL IP is displayed only if the Network is TCP/IP. 2) MODEM PARAMETERS is displayed only if Network is Dial up. NH-1800SE 5. Operator Function 5- 90 5.8.1 DATE & TIME You can set system date and time by pressing YEAR, HOUR, MONTH, MINUTE and DAY button. If you press each menu, the cursor will be positioned and you can change the value. This value is saved by pressing APPLY key, on the other hand, to go back to the previous screen, press the CANCEL key in pinpad.
5.8.2 SPEAKER VOLUME The SPEAKER VOLUME function is used to set speaker volume by using DOWN and UP buttons. Once the button is pressed, ATM beeps.
NH-1800SE 5. Operator Function 5- 91 5.8.3 TERMINAL IP TERMINAL IP menu contains DHCP EN/DISABLE, IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons. If you press DHCP EN/DISABLE button will change DHCP status, ENABLE to DISABLE, or DISABLE to ENABLE. In case of DHCP is disabled, IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons will be displayed.
If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC IP. If you change DHCP value from ENABLE to DISABLE, you should set up STATIC IP again use IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons.
It is able to input up to 15 units such as XXX.XXX.XXX.XXX
NH-1800SE 5. Operator Function 5- 92 5.8.4 LANGUAGE EN/DISABLE You can select language type to be displayed in screen. There are three types of language ENGLISH, SPANISH, FRENCH. You can change default language pressing DEFAULT LANGUAGE SELECT button. If you press each EN/DISABLE button, one of ENABLE/DISABLE will be changed.
NOTE: The Language which is selected as DEFAULT LANGUAGE cannot be changed.
NH-1800SE 5. Operator Function 5- 93 5.8.5 CHANGE PASSWORD You can change PASSWORD. Depending on authority, there are three passwords OPERATOR PASSWORD, SERVICE PASSWORD and MASTER PASSWORD.
5.8.5.1 OPERATOR PASSWORD This menu enables you to change current operator password as new one. To change the current password, you should input the proper one in current password field. The factory default value of operator password is "111111".
NH-1800SE 5. Operator Function 5- 94 5.8.5.2 SERVICE PASSWORD This menu enables you to change current service password as new one. To change the current password, you should input the proper one in current password field. The factory default value of service password is "222222".
5.8.5.3 MASTER PASSWORD This menu enables you to change current master password as new one. To change the current password, you should input the proper one in current password field. The factory default value of master password is "555555".
NH-1800SE 5. Operator Function 5- 95 5.8.6 MODEM PARAMETERS This MODEM PARAMETERS menu contains HOST INITIAL STRING, RMS INITIAL STRING and MODEM TEST.
1) INITIAL STRINGs The HOST INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string. Before editing the initial string, consult with service personnel.
2) MODEM TEST The MODEM TEST function is used to perform the modem reset test. When the error is occurred, contact the service personnel. NH-1800SE 5. Operator Function 5- 96 5.8.6.1 HOST INITIAL STRING The HOST INITIAL STRING function is used to edit the host initial string. Please input the host initial string in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
5.8.6.2 RMS INITIAL STRING The RMS INITIAL STRING function is used to edit the rms initial string. Please input the rms initial string in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 97 5.8.7 DEVICE SETUP This DEVICE SETUP menu contains CDU SETUP. Please press the CDU SETUP button on this menu to go to next screen.
NOTE: When you change CDU Setup Information, contact the service personnel. NH-1800SE 5. Operator Function 5- 98 5.8.7.1 CDU SETUP This CDU SETUP menu contains COUNTRY, CDU TYPE, CASSETTE VOLUME and EXECUTE. Please press each button on this menu to operate the related function..
Press the buttons COUNTRY, CDU TYPE and CASSETTE VOLUME. Then the CDU SETUP INFORMATION will be changed. If you changed the information correctly, press the EXECUTE button to APPLY.
1) COUNTRY USA CANADA KOREA CHINA J APAN MEXICO DEUTSCH INDONESIA ENGLAND TURKEY ROMANIA AUSTRALIA INDIA TAIWAN EURO VIETNAM UKRAINA ISRAEL OTHER
NH-1800SE 5. Operator Function 5- 99 5.8.8 SYSTEM CONTROL This SYSTEM CONTROL menu contains SOFTWARE UPDATE, REBOOT, BACKUP ALL JOURNAL TO USB, BACKUP JOURNAL BY DATE TO USB, BACKUP LOG TO USB, BACKUP NVRAM, RESTORE NVRAM and CLEAR NVRAM. Please press each button on this menu to go to next screen or to operate the related function.. And if you want to go back to the previous screen, press the CANCEL key.
You can back up a various kinds of journal data and log data you want in this menu. Please make sure that USB drive is connected into USB slot before pressing the button. When BACKUP ALL JOURNALS TO USB, BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is selected, this data will be sent into USB flash drive. When SOFTWARE UPDATE is entered, it will change to the screen of SOFTWARE UPDATE. This is because Software Update functionality is supported at SYSTEM CONTROL menu. When SYSTEM CONTROL is submitted the files in USB flash drive will be copied to ATM. Terminal configuration data is saved at NVRAM, so BACKUP NVRAM and RESTORE NVRAM button is to use the backup and restore terminal configurations.
NOTE: 1) How to update the software, please refer to the Appendix. 2) BACKUP NVRAM and RESTORE NVRAM Button is only displayed when security door is opened. NH-1800SE 5. Operator Function 5- 100 5.8.8.1 REBOOT If you press the YES button, ATM will restart.
5.8.8.2 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons. And press the SEARCH button. Then, the journal date between START DATE and END DATE will be sent to USB drive.
NH-1800SE 5. Operator Function 5- 101 5.8.8.3 CLEAR NVRAM To clear NVRAM on this ATM, begin by entering the Operator Function Menu using the Master Password. Then enter SYSTEM SETUP, SYSTEM CONTROL and CLEAR NVRAM in sequence.
1) CLEAR ALL This will delete all programmed parameters and make all setting information (including passwords) to the default settings. This does NOT include the master keys which are stored in EPP.
2) CLEAR SETTING This will delete all programmed parameters and make all information (including passwords) to the default settings. This does NOT include the master keys which are stored in EPP, denomination, journal data.
3) CLEAR JOURNAL This will delete all journal data permanently
4) CLEAR TRANS. SEQUENCE NO. This function will reset the journal sequence number to <0000>. This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records.
5) CLEAR LOG This will delete all logs permanently
NOTE: Be careful when using these features (NVRAM clearing) The initialized data can NOT be recovered. NH-1800SE 5. Operator Function 5- 102 5.9 HOST SETUP
[DIALUP] This host setup menu contains KEY MANAGEMENT, TELEPHONE NUMBER, TERMINAL ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL [TCP/IP] This host setup menu contains KEY MANAGEMENT, HOST ADDRESS, TERMINAL ID, HEALTH CHECK MESSAGE, REMOTE MONITOR, ROUTING ID and AUTO DAY TOTAL. Pressing function key beside menu button goes to next screen. To go back to the previous screen, press the CANCEL key in pinpad.
[DIALUP]
[TCP/IP]
NOTE: ROUTING ID is displayed only if the message format is STANDARD1, 2 and EPS NH-1800SE 5. Operator Function 5- 103 5.9.1 KEY MANAGEMENT START SCREEN
Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT. (Default PASSWORD 1 is 000000. And default PASSWPRD 2 is 000000 as well)
If you enter PASSWORD 1 and PASSWORD 2 correctly, the main screen of KEY MANAGEMENT will be displayed as below.
NH-1800SE 5. Operator Function 5- 104 5.9.1.1 KEY MODE The KEY MODE can be changed by pressing KEY MODE button. Write down the description here. There are various kinds of KEY MODE. Those are [DES], [TDES], [DUAL MASTER KEY], [MAC], [TDES, MAC], [TDES, TMAC], [UNIQUE KEY, DES], [UNIQUE KEY, TDES] and [UNIQUE KEY, MAC].
Accessing the KEY INDEX 1) Select the HOST SETUP in the OPERATOR FUNCTION menu. 2) Select the KEY MANAGEMENT in the HOST SETUP menu. 3) Select the KEY MODE in the KEY MANAGEMENT menu. Change the KEY MODE..
5.9.1.2 KEY INDEX The KEY INDEX function is used to set the KEY INDEX. The range is 0 to 15. You can enter multiple master keys and have to select one of them. For security issue, DP may change key index when they need to change keys.
Accessing the KEY INDEX 1) Select the HOST SETUP in the OPERATOR FUNCTION menu. 2) Select the KEY MANAGEMENT in the HOST SETUP menu. 3) Select the KEY INDEX in the KEY MANAGEMENT menu. Input the KEY INDEX and press ENTER key.
NH-1800SE 5. Operator Function 5- 105 5.9.1.3 CHECK KEY The CHECK KEY function is used to display the check sum of all injected Keys. The key which is displayed as _______ means it is in empty state. The authorized people can verify the injected key(s) with this menu after key injection.
Accessing the CHECK MASTER KEY 1) Select the HOST SETUP in the OPERATOR FUNCTION menu. 2) Select the KEY MANAGEMENT in the HOST SETUP menu. 3) Select the CHECK KEY in the KEY MANAGEMENT menu. 4) It will display the check sum of all injected master key. NH-1800SE 5. Operator Function 5- 106 5.9.1.4 EDIT KEY The EDIT KEY function is used to enter the Master Key, Unique Key and Mac Key. .The authorized people by bank or DP will enter the Key(s) with this menu.
Accessing the EDIT KEY 1) Select the HOST SETUP in the OPERATOR FUNCTION menu. 2) Select the KEY MANAGEMENT in the HOST SETUP menu. 3) Select the EDIT KEY in the KEY MANAGEMENT menu. NH-1800SE 5. Operator Function 5- 108 A. HOW TO EDIT MASTER KEY 1) Press MASTER KEY PART A button 2) Enter the MASTER KEY INDEX. 3) Enter the MASTER KEY PART A. 4) Verify the MASTER KEY PART A. 5) After inputting the MASTER KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. 6) Press MASTER KEY PART B button 7) Enter the MASTER KEY INDEX. 8) Enter the MASTER KEY PART B 9) Verify the MASTER KEY PART B. 10) After inputting the MASTER KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. NOTE: You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY PART B.
B. HOW TO EDIT UNIQUE KEY 1) Press UNIQUE KEY PART A button 2) Enter the UNIQUE KEY INDEX. 3) Enter the UNIQUE KEY PART A. 4) Verify the UNIQUE KEY PART A. 5) After inputting the UNIQUE KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. 6) Press UNIQUE KEY PART B button 7) Enter the UNIQUE KEY INDEX. 8) Enter the UNIQUE KEY PART B 9) Verify the UNIQUE KEY PART B. 10) After inputting the UNIQUE KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. NOTE: You have to input the SAME KEY INDEX for UNIQUE KEY PART A and UNIQUE KEY PART B. NH-1800SE 5. Operator Function 5- 109 B. HOW TO EDIT MAC KEY 1) Press MAC KEY PART A button 2) Enter the MAC KEY INDEX. 3) Enter the MAC KEY PART A. 4) Verify the MAC KEY PART A. 5) After inputting the MAC KEY PART A, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. 6) Press MAC KEY PART B button 7) Enter the MAC KEY INDEX. 8) Enter the MAC KEY PART B 9) Verify the MAC KEY PART B. 10) After inputting the MAC KEY PART B, the CHECK SUM will be displayed. Press ENTER after confirming the check sum. NOTE: You have to input the SAME KEY INDEX for MAC KEY PART A and MAC KEY PART B. NH-1800SE 5. Operator Function 5- 110 5.9.1.5 SERIAL NUMBER The SERIAL NUMBER function is used to insert ATM number for RMS.
Accessing the SET MASTER KEY SERIAL NUMBER 1) Select the HOST SETUP in the OPERATOR FUNCTION menu. 2) Select the KEY MANAGEMENT in the HOST SETUP menu. 3) Select the SERIAL NUMBER in the KEY MANAGEMENT menu. And insert serial number. NH-1800SE 5. Operator Function 5- 111 5.9.2 TELEPHONE NUMBER (Only Dial-Up) If you press each button on this menu, phone number of host can be input. You can input character, number and special symbol up to 1~20 digits by using '<' or '>'. This function is used to enter the primary phone number and the back-up phone number of the host. When dialing to host is failure (busy, no answer or etc), ATM switches to other phone number automatically.
NH-1800SE 5. Operator Function 5- 112 5.9.3 HOST ADDRESS HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1, PORT NUMBER 1, HOST ADDRESS 2 and PORT NUMBER 2.
Press PORT NUMBER 1 and PORT NUMBER 2 buttons, and then the values can be input on this screen. These values can be saved by pressing ENTER key HOST ADDRESS 1 and HOST ADDRESS 2 buttons go to the next page. To go back to the previous screen, press the CANCEL key in pinpad.
NH-1800SE 5. Operator Function 5- 113 5.9.3.1 HOST ADDRESS 1 The HOST ADDRESS 1 function is used to edit the host address 1. Please input the host address 1 in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type]
5.9.3.2 HOST ADDRESS 2 The HOST ADDRESS 2 function is used to edit the host address 2. Please input the host address 2 in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
[Function Key Type] [Touch Type] NH-1800SE 5. Operator Function 5- 114 5.9.4 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. Please input the terminal id in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will be printed on the receipt.
[Function Key Type] [Touch Type] NH-1800SE 5. Operator Function 5- 115 5.9.5 HEALTH CHECK MESSAGE If you press EN/DISABLE button, either "ENABLE" or "DISABLE" can be selected. ATM sends its status periodically to the host when HOST SEND is set up to Enable. The interval is dependent on SEND INTERVAL. If you press SEND INTERVAL button, the value of SEND INTERVAL can be adjusted. (1 ~24). This value is saved by pressing ENTER button.
NH-1800SE 5. Operator Function 5- 116 5.9.6 REMOTE MONITOR - Display which is to set the information for using Remote Management System (RMS) 1) RMS EN/DISABLE function is used to connect to the RMS mode to enable or to disable. The default option is ENABLE. 2) RMS STATUS SEND EN/DISABLE function is used to send the status message to RMS in enable or in disable. 3) The RMS PASSWORD function is used to set the RMS password to connect to ATM from RMS.
NH-1800SE 5. Operator Function 5- 117 5.9.6.1 RMS EN/DISABLE [DIALUP] Display which is to set the RMS RING COUNT for the reception on standby of ATM. [TCP/IP] Display which is to set the RMS LISTENING PORT for the reception on standby of ATM. Default port is 5555 [DIALUP]
[TCP/IP]
NH-1800SE 5. Operator Function 5- 118 5.9.6.2 RMS STATUS SEND EN/DISABLE - Display which is to set the function to transfer STATUS to RMS from ATM.
[DIAL-UP]
1) RMS STATUS SEND - Display whether RMS STATUS SEND function is ENABLE or DISABLE. - Set the value using EN/DISABLE button.
2) INTERVAL - Display RMS STATUS SEND cycle (unit: hours) - Set the value using INTERVAL button. (Input the number from 1 to 24.)
3) PHONE 1, PHONE 2 - Display RMS TELEPHONE NUMBER for RMS COMMUNICATION - Set the values using PHONE NUMBER 1 and PHONE NUMBER 2. (Input the number up to 20.)
NH-1800SE 5. Operator Function 5- 119 [TCP/IP]
1) RMS STATUS SEND - Display whether RMS STATUS SEND function is enabled or not. - Set the value using EN/DISABLE button.
2) RMS INTERVAL - Display RMS STATUS SEND cycle (unit: hours) - Set the value using INTERVAL button. (Input the number from 1 to 24.)
3) URL EN/DISABLE - Display whether to use URL or IP ADDRESS. If the value is ENABLE, that means ATM uses URL ADDRESS. - Set the value using URL EN/DISABLE button.
4) RMS ADDRESS - Display RMS ADDRESS. - Set the value using RMS ADDRESS button. If you press this button, It goes to next screen.
5) RMS LISTENNING PORT - Display RMS LISTENING PORT. - Set the value using RMS LISTENING PORT button. (Input the number from 0 to 65535) - Default port is 9999
NH-1800SE 5. Operator Function 5- 120 5.9.6.2.1 RMS ADDRESS The RMS ADDRESS function is used to edit the rms address. Please input the rms address in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 121 5.9.7 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
Please input the routing id in the field and select OK button. If it succeeded, OPERATION SUCCESSFUL! displays.
To go back to the previous screen, press the CANCEL key in pinpad.
[Function Key Type] [Touch Type]
NH-1800SE 5. Operator Function 5- 122 5.9.8 AUTO DAY TOTAL AUTO DAY TOTAL feature allows ATM to complete a Day Total operation (Without Actually closing out the machine) at a predetermined time each day. This is useful if you are doing accounting of your ATM on a day-to-day basis. Your processor cuts off its transactions each day at a set time. By enabling Auto Day Total at the same time, your days balance should match the host. This information will appear as a journal record so, you will need to access your journal to print or view the totals.
1) EN/DISABLE - Display whether AUTO DAY TOTAL function is enabled or not. - Set the value using EN/DISABLE button.
2) TOTAL TYPE - Display AUTO DAY TOTAL TYPE DAY TOTAL: ATM sends total to your processor then initialize total TRIAL DAY TOTAL: ATM sends total to your processor - Set the value using TOTAL TYPE button.
3) HOUR / MINUTE - Display the time for ATM to total itself - Set the value using HOUR and MINUTE button.
NH-1800SE 5. Operator Function 5- 123 5.10 TRANSACTION SETUP This transaction setup menu contains DISPENSE LIMIT, LOW CURRENCY CHECK EN/DISABLE, FAST CASH and DENOMINATION. By pressing each button, you can execute each function or enter each sub menu. To go back to the previous screen, press the CANCEL key in pinpad.
1) DISPENSE LIMIT This function is used to set the maximum amount of notes that can be dispensed per transaction. The amount must be a multiple of denomination. And the maximum dispensed count a transaction must not be over a total of 40 notes. (eg. You cant input over $4000 on DISPENSE LIMIT if max denomination is $100 on ATM.)
2) LOW CURRENCY CHECK EN/DISABLE This function is used to set the detection of cassette low level (100 bills or less). If enabled, hardware will report the low condition to the software and the machine will go to OUT OF SERVICE mode under low note condition.
NH-1800SE 5. Operator Function 5- 124 5.10.1 FAST CASH FAST CASH function is used to set the cash amount which is to be displayed on the FAST CASH screen. The maximum amount must be less than the DISPENSE LIMIT.
You can set 6 kinds of values which are frequently requested by customer using this function. By using this function, customers withdraw the money more easily.
NH-1800SE 5. Operator Function 5- 125 5.10.2 DENOMINATION This function is used to set the denomination of note to be set in the cassette. Pressing function key beside menu button selects the cassette to set the denomination of note. Input the note value you want and press the ENTER key in the pinpad. If you completed the all cassette setting, you have to press APPLY button to effect the value changes.
NH-1800SE 5. Operator Function 5- 126 5.11 SITE MAP This site map shows the structure of the operator menu tree to aid in searching menu. In case of touch type, if you press each menu SETTLEMENT, JOURNAL, REPORT, DIAGNOSTICS, CUSTOMER SETUP, SYSTEM SETUP, HOST SETUP or TRANSACTION SETUP, then it will enter each sub- menu.
5.12 QUICK REPLENISH This menu provides convenience for replenishing note at once. This menu consists of DAY TOTAL, CASSETTE TOTAL, ADD CASH and RESULT.
If you press YES button, the QUICK REPLENISH will start. NH-1800SE 5. Operator Function 5- 127 5.12.1 DAY TOTAL / CASSETTE TOTAL It will perform DAY TOTAL and CASSETTE TOTAL first.
1) DAY TOTAL : Do settlement with host. After settlement, clear transaction information.
2) CASSETTE TOTAL : Clear note count information.
NH-1800SE 5. Operator Function 5- 128 5.12.2 ADD CASH After performing DAY TOTAL and CASSETTE TOTAL, ADD CASH screen will be shown as below. By pressing button on this menu, you can select cassette to add note count. (Cassette numbers are designated from top to bottom). Input the note count you want to add and press the ENTER key in the pinpad. If you completed the all cassettes, you have to press APPLY button to effect the value changes. NOTE: The total note count you enter must not exceed the maximum note count. (Max. note count : 2,000/CST)
5.12.3 RESULT After performing QUICK REPLENISH, the result will be shown as below.
NH-1800SE 5. Operator Function 5- 129 5.13 QUICK CONFIGURATION This menu provides convenience to configure ATM Setup Information at once. This menu consists of NETWORK SETUP, MESSAGE FORMAT SETUP, TERMINAL ID SETUP, PASSWORD SETUP and RESULT CONFIGURATION.
5.13.1 TCP/IP This chapter shows how to configure for TCP/IP Setup Information.
5.13.1.1 COMMUNICATION This is to set up a type of line to communicate with Host. Select TCP/IP. In case of setting up TCP/IP, communicate with host using LAN.
NH-1800SE 5. Operator Function 5- 130 5.13.1.2 TCP/IP TYPE In case of supporting TCP/IP, this is providing a function setting up communication flow to use when communicating with host. In this menu, you can change TCP/IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION. There are three kind of TCP/IP type in this TCP/IP COMMUNICATION menu (STANDARD TCP/IP, VISA FRAMED TCP/IP, and ACK CONTROLLED TCP/IP).
NOTE: When you press NEXT button, if you configured TCP/IP TYPE to VISA FRAMED, then it goes to Section No 5.13.1.3. If not, then it goes to Section No. 5.13.1.4.
NH-1800SE 5. Operator Function 5- 131 5.13.1.3 EOT/ENQ OPTION EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ REQUIRED functions. You can select one of these options.
5.13.1.4 HOST ADDRESS HOST ADDRESS contains URL EN/DISABLE, HOST ADDRESS 1 and PORT NUMBER 1.
Press PORT NUMBER 1 button, and then the values can be input on this screen. These values can be saved by pressing ENTER key. The HOST ADDRESS 1 button is used to edit the host address 1. Please input the host address 1 in the field.
NH-1800SE 5. Operator Function 5- 132 5.13.1.5 TERMINAL DHCP If DHCP value is ENABLE, ATM uses DYNAMIC IP to connect to host. Otherwise, ATM uses STATIC IP. If you configure DHCP value to DISABLE and press NEXT, it goes to TERMINAL IP SETUP Screen.
NOTE: When you press NEXT button, if you configured DHCP to DISABLE, then it goes to Section No 5.13.1.6. If not, then it goes to Section No. 5.13.1.7.
5.13.1.6 TERMINAL IP Set up STATIC IP using IP ADDRESS, SUBNET MASK, GATEWAY and DNS buttons. It is able to input up to 15 units such as XXX.XXX.XXX.XXX
NH-1800SE 5. Operator Function 5- 133 5.13.1.7 MESSAGE FORMAT This menu sets up message format to use during communicating with Host. You can select one of message type to communicate with a data processing company or bank in this menu (STANDARD1, STANDARD2, STANDARD3 and EPS).
STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type, STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it goes to Section No 5.13.1.9. If not, then it goes to Section No. 5.13.1.8.
NH-1800SE 5. Operator Function 5- 134 5.13.1.8 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
NOTE: When you press NEXT button, it goes to Section No 5.13.1.10.
NH-1800SE 5. Operator Function 5- 135 5.13.1.9 STANDARD3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE. In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is selected. 1) STATUS MONITORING function is to decide whether status monitoring field in message is sent or not. 2) COMMUNICATION HEADER function is to decide whether communication header in message is included or not. 3) COMMUNICATION ID function is able to save the COMMUNICATION ID. The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function. 4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not during communication with host.
NH-1800SE 5. Operator Function 5- 136 5.13.1.10 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will be printed on the receipt.
5.13.1.11 PASSWORD SETUP (MASTER PASSWORD) This menu enables you to change current master password as new one. To change the current password, you should input the proper one in current password field. The factory default value of master password is "555555".
NH-1800SE 5. Operator Function 5- 137 5.13.1.12 RESULT After performing QUICK CONFIGURATION, the result will be shown as below.
NH-1800SE 5. Operator Function 5- 138 5.13.2 DIAL UP This chapter shows how to configure for DIALUP Setup Information.
5.13.2.1 COMMUNICATION This is to set up a type of line to communicate with Host. Select DIALUP. In case of setting up DIALUP, communicate with host using modem.
5.13.2.2 EOT/ENQ OPTION EOT/ENQ OPTION contains GENERAL, EOT OPTIONAL, NO EOT REQUIRED and NO ENQ REQUIRED functions. You can select one of these options.
NH-1800SE 5. Operator Function 5- 139 5.13.2.3 TELEPHONE NUMBER (HOST PHONE 1) If you press each button on this menu, phone number of host can be input. You can input character, number and special symbol up to 1~20 digits by using '<' or '>'.
5.13.2.4 MESSAGE FORMAT This menu sets up message format to use during communicating with Host. You can select one of message type to communicate with a data processing company or bank in this menu (STANDARD1, STANDARD2, STANDARD3 and EPS). STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type, STANDARD 3 is Triton 9600 message type and EPS is an extended CSP200 message type.
NOTE: When you press NEXT button, if you configured MESSAGE FORMAT to STANDARD 3, then it goes to Section No 5.13.2.6. If not, then it goes to Section No. 5.13.2.5.
NH-1800SE 5. Operator Function 5- 140 5.13.2.5 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM. Routing ID refers to the Bank ID. This field is contained to STANDARD 1, STANDARD 2 and EPS format.
NOTE: When you press NEXT button, it goes to Section No 5.13.2.7.
NH-1800SE 5. Operator Function 5- 141 5.13.2.6 STANDARD3 OPTION STANDARD 3 OPTION contains STATUS MONITORING EN/DISABLE, COMMUNICATION HEADER, COMMUNICATION ID and CRC EN/DISABLE. In case of COMMUNICATION HEADER is enabled, CRC EN/DISABLE option can be configured.
STANDARD 3 OPTION function is used to get the additional information when Triton message is selected. 1) STATUS MONITORING function is to decide whether status monitoring field in message is sent or not. 2) COMMUNICATION HEADER function is to decide whether communication header in message is included or not. 3) COMMUNICATION ID function is able to save the COMMUNICATION ID. The COMMUNICATION ID has to be set if using the COMMUNICATION HEADER function. 4) CRC(Cyclic Redundancy Checking) OPTION function is to set up whether CRC is used or not during communication with host.
NH-1800SE 5. Operator Function 5- 142 5.13.2.7 TERMINAL ID The TERMINAL ID function is used to edit the terminal id number of ATM. Host will identify ATM by looking at terminal ID. Terminal ID will be included in host message and will be printed on the receipt.
5.13.2.8 PASSWORD SETUP (MASTER PASSWORD) This menu enables you to change current master password as new one. To change the current password, you should input the proper one in current password field. The factory default value of master password is "555555".
NH-1800SE 5. Operator Function 5- 143 5.13.2.9 RESULT After performing QUICK CONFIGURATION, the result will be shown as below.
NH-1800SE 6. Installation 6- 1
Chapter 6. Installation
NH-1800SE 6. Installation 6- 2 6. Installation
6.1 Installation Information
Installation condition and space Following conditions should be met before installing equipment. 1. Temperature should be between 5 ~40C [41~104F] (operating), -10 ~60C [14~140F] (storage). 2. Relative humidity should be between 25~85% (operating) / 10~90% (storage) 3. Avoid locations where intense direct light is reflected off the LCD screen. 4. Avoid locations where strong static electricity can occur. 5. Avoid placing the product next to equipment that produces electromagnetic waves. It could interfere with data transfer. 6. The floor must allow easy wheelchair access from the front or the side. 7. Space required for servicing the machine should be considered before installation.
Tools required for installation In order to move the machine and place it in a proper location, you need to get help of professionals trained in moving heavy equipment.
Following tools are needed to install the machine. - Wire cutter - Lifter - Screw driver (Flat, Phillips) - Wrench (Spanner) - Leveling tool
NH-1800SE 6. Installation 6- 3 6.2 System Installation
Unpacking 1. Unpack the machine on top of the palette. 2. Cut the straps that are fastened around the box with a knife. (Be careful when cutting the straps.) 3. Use an appropriate tool to remove the nails from the palette. 4. Remove the lid, and then box from the top. Do not discard the packaging materials until you have verified any shipping damage claim. Contact your distributor immediately if you see any shipping damage. Store the box in a safe place to re-use or discard of appropriately. 5. Verify the contents carefully with the packing list to be sure all items listed are included. Notify your distributor of any shortages. 6. If only the palette needs to be removed, lift the whole machine from the bottom and set it aside.
Physical Installation To install this ATM, perform the following steps. 1. Place the
Anchor bolts locate sheet
at the place where the machine is to be installed. (refer to
Fig. 6.1) 2. Place the system on a flat surface. Be careful when opening the top or bottom of the machine because it can be off balance 3. Place the Anchor nuts into the ground according to the anchor bolts locate sheet. (4 places) 4. Place this ATM on top of the sheet. 5. Open the Security cover with the key provided. 6. Using the supplied combination (factory preset at 1-2-3-4-5-6 or 50-25-50) open the Security Door. This combination should be changed as soon as possible. Refer to Chapter 4 for instructions on changing the lock combination. 7. After the anchor nuts are in place according to the anchor holes on the bottom of this ATM, tighten the anchor bolts tightly. (refer to Fig.6.1)
NH-1800SE 6. Installation 6- 4
Fig. 6.1 Anchor diagram of this ATM NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch.
Anchor Setting 1. Select an appropriate installation area and place this label accordingly to the above picture on the floor. Place keep minimum distance from the wall or object. (Notice) When you install ATM between the wall and the object, the front of ATM must stick out approximately 50mm [2 inch] from the wall so that front door can be opened without any problems. 2. Make 4 anchor holes. 3. Place ATM over the fixed label so that anchor holes line up according to the picture. [14.96] [12.42] [1.27] [ 1 6 . 1 4 ]
[ 1 3 . 3 5 ]
[ 1 . 5 7 ]
NH-1800SE 6. Installation 6- 5 Installation and Service Clearance Following diagram is describing the areas required for installing and servicing this ATM.
Fig.6.2 Installation space #1 (Plane view)
NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch. NH-1800SE 6. Installation 6- 6
Fig. 6.3 Installation space #2 (Side view)
NOTE: All the unit in the dimension is mm and the unit in the parenthesis is inch. Hyousng recommends it is more convenient for your service personnel to have enough maintenance space as described above to service this ATM.
NH-1800SE 7. Appendix 7- 1
Chapter 7. Appendix
NH-1800SE 7. Appendix 7- 2 7. Appendix
7.1 Error Code Table
1) Receipt Printer
Error Code Description Trouble shooting 1106910 LOST SLIP", DEV_SPR 2001000 Receipt paper jam Remove any jammed paper from the printer. 2001200 Receipt printer feed plate open Close the feed plate. 2001300 Out of receipt (Receipt paper empty) Replenish the receipt paper. 2001400 Receipt printer head overheated before printing Check the printer head and change if necessary. 2010100 Receipt printer lever opened Close the lever of print head completely 2010200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize 2010300 Receipt paper jam Remove jammed paper between printer head and rollers 2010400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector 2010500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector 2010600 Command is received while doing self-test After terminating self-test and initialize receipt printer 2010700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector 2010800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close 2010900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark) 2010A00 The size of image print data is abnormal Check the AP version and initialize NH-1800SE 7. Appendix 7- 3 Error Code Description Trouble shooting 2080100 Receipt printer lever opened Close the lever of print head completely 2080200 Receipt printer head overheated Wait the time until the temperature of head adequately slow down and try to initialize 2080300 Receipt paper jam Remove jammed paper between printer head and rollers 2080400 Receipt paper empty 1. Replenish receipt paper 2. Check the status of sensor and its connector 2080500 Receipt paper setting error 1. Check the status of setting paper 2. Check the status of sensor and its connector 2080600 Command is received while doing self-test After terminating self-test and initialize receipt printer 2080700 No receipt paper 1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector 2080800 Receipt paper cutting error 1. Check the Cutter module 2. Check if printer head lever is properly close 2080900 No sensing black mark (dark sensor) 1. Check the status of Black mark sensor 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark) 2080A00 The size of image print data is abnormal Check the AP version and initialize 2080B00 Margin setting error 1. Check whether the default registry setting is changed 2. Reset the PTR SP 2080C00 Paper jammed at the exit of the slot 1. Remove the jammed paper 2080D00 Paper jammed in the path 1. Remove the jammed paper 2080F00 The firmware crashed 1. Check whether the dip switch #1 is set to ON position 2. Update the firmware 2DN0000 Failed to connect communication between Receipt printer and SP 1.Check if communication cable or com port is not connected 9720000 Receipt printer communication error during SP opening Check if communication cable or COM port is not connected 9722010 Receipt Printer communication failure during COM port open 1. Do RESET at Operator Function 2. Reboot ATM 9722DN0 Receipt Printer communication failure during sending command to Receipt Printer 1. Do RESET at Operator Function 2. Reboot ATM NH-1800SE 7. Appendix 7- 4 Error Code Description Trouble shooting 97912XX DEV_SPR Time Over Error 1. Reboot ATM 2. Call your attendant 97922XX DEV_SPR FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant A010100 Open lever detected before executing command Close the feed lever. A010200 Printer thermal head overheated while executing command Check the thermal printer head and change if necessary. A010300 Paper jam detected before executing command Remove any jammed paper from the printer. A010400 Paper setting error detected before executing command Remove and re-install the receipt paper. A010500 Paper check error detected before executing command Remove and re-install the receipt paper. A010800 Paper cutter software check error detected before executing command Check for and remove any jammed paper. A080100 Open lever detected while executing command Remove any jammed paper. A080200 Receipt printer head overheated while printing Check the thermal printer head and change if necessary. A080300 Paper jam detected while executing command Remove and re-install the receipt paper. A080400 Paper setting error detected before executing command Remove and re-install the receipt paper. A080500 Paper check error in doing command Remove any jammed paper. A080800 Paper cutter software check error detected while executing command Check for and remove any jammed paper. ADN0100 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer. ADN0F00 No response detected for 30 seconds after sending command Check cable and connection between the CE and printer. ADN1100 No response detected after 3 retries Check cable and connection between the CE and printer. ADN1200 No response detected between ENQ-ACK after 5 retries of ENQ Check the cable and connection between the CE and printer. ADN1300 No response detected after 5 retries because of timeout between STX-BCC interval Check cable and connection between the CE and printer. NH-1800SE 7. Appendix 7- 5 2) Card Reader
Error Code Description Trouble shooting 8217091 Card in card reader Remove card 1101910 LOST CARD", DEV_MCU 9723010 Failed to open device Check the serial port or cable 9723011 Communication error Check the serial port or cable 9723016 Time out to receive data Check the serial port or cable 9723019 Polling down Check the serial port or cable 9730100 IC CARD DENIAL
9730200 IC CARD ONLINE DATA ERROR
9730300 IC CARD ERROR
97913XX DEV_MCU Time over Error Code 1. Reboot ATM 2. Call your attendant 97923XX DEV_MCU FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode 90001 Card Read Error 1. Check Magnetic Card 2. Check Card Read module and cable connection 90002 Invalid IC card communication 1. Power Off/On 2. Check DIP MCR 3. Check cable connection 90003 DIP MCR latch failure 1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection 90004 DIP MCR unlatch failure 1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection 90005 DIP MCR power on failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection 90006 DIP MCR power off failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection NH-1800SE 7. Appendix 7- 6 D0006 CARD NOT SUPPORTED Check your card D0014 Invalid Card Number Check your account D0054 Expire Card Check your card D0057 Transaction not Permitted Card Check your card IDN0X DIP MCR connection failure 1. Power Off/On 2. Check DIP MCR 3. Check cable connection
NH-1800SE 7. Appendix 7- 7 3) Cash Dispenser
Error Code Description Trouble shooting 1102910 LOST WITHDRAW CASH", DEV_CSH 1102920 LOST DEPOSIT CASH", DEV_CSH 1103910 LOST CARD & SLIP", DEV_MCU | DEV_SPR 2000100 No cassette Insert or re-insert the cassette(s). Check cassette sensor. 2000200 Note shortage Replenish the cassette. 2000300 Reject bin full Remove notes from the reject bin and try the Cassette Total function again. 2000500 Cash Dispenser Unit data setting error Check Cash Dispenser Unit information. (Currency, Denomination, etc) 2001600 Note detected in stacker (shutter or presenter type) Clear any notes from the stacker. 2021500 Sensor detects note in delivery path before CDU dispenses Remove note from the CDU delivery path. 2131500 CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin. Remove note from the CDU delivery path. 21A1500 CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path. 21B1500 CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette. Remove note from the CDU delivery path. 24A1500 CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path. 24B1500 CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path. 40000 Receive undefined command. NH-1800SE 7. Appendix 7- 8 Error Code Description Trouble shooting 4000000 Cash Dispenser(CDU) received the undefined command from AP software 1. Get the trace file and log files in D:\trace 2. Call your attendant 4001100 Detecting CS2 / LS3 Dark (Front Access Type : Reject box is opened.) 1. Remove notes on CS2 / LS3 sensor 2. Clean CS2 / LS3 40014 - Detect CS4A after initialization. - Detect CS4A before dispensing.
4001400 CS4A / LS9 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A / LS9 4001500 CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A 40018 - Detect CS4B after initialization. - Detect CS4B before dispensing.
4001800 CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4B 4001900 CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B 4001C - Detect CS4A & CS4B after initialization. - Detect CS4A & CS4B before dispensing.
4001C00 CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B 4001D00 CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B 40021 Detect CS1A after initialization / Detect CS1A before dispensing.
4002100 CS1A / LS1 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A / LS1 40022 Detect CS1B after initialization / Detect CS1B before dispensing.
4002200 CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B 40023 Detect CS1A & CS1B after initialization / Detect CS1A & CS1B before dispensing.
NH-1800SE 7. Appendix 7- 9 Error Code Description Trouble shooting 4002300 CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B 40028 Detect CS13 after initialization / Detect CS13 before dispensing.
4002800 CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS13 40029 Detect CS13 & CS1A after initialization / Detect CS13 & CS1A before dispensing.
4002900 CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A and CS13 4002A Detect CS13 & CS1B after initialization / Detect CS13 & CS1B before dispensing.
4002A00 CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13 4002B Detect CS13 & CS1A & CS1B after initialization / Detect CS13 & CS1A & CS1B before dispensing.
4002B00 CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses 1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13 40030 (INITIAL / DISPENSE) Motor Constant Speed Error
4003000 Failed in checking the main motor echo 1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8 40031 (INITIAL / DISPENSE) SOLENOID ECHO Error
4003100 Failed in checking the reject gate solenoid echo
4003200 Failed in checking the present gate solenoid echo
NH-1800SE 7. Appendix 7- 10 Error Code Description Trouble shooting 4003300 Check sum error (No information is set) 1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 3. Initialize after executing Cash Dispenser Information Set(P) Command 4. Change Cash Dispenser B/D 4003400 Error of two sheets detecting sensor(CS5_1) for initializing 1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor 40036 Detect CS13 before initialization.
4003600 Error of CS 2, CS13 / LS2 sensor during initialization 1.Remove a jammed note in CS13 / LS2 sensor. 2.Replace CS13 / LS2 sensor. 4003700 Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing 1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of Read Double Sensor Command 4003800 Error in checking SRAM 40039 (INITIAL / DISPENSE) Solenoid Operation Error before motor activation
4003900 Gate operation sensor (CS3 / LS8) error before initial recovery 1. Initialize after removing notes or dust over Gate 2. Check CS3 / LS8 Sensor BKRT 3. Check CS3 / LS8 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 / LS8 Gate detecting Sensor 5. Replace Reject Solenoid 1 4003A00 When more than 5 sheets of cash dispensing is required during a test 1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification 4003B00 When CS15A or CS 15B sensor is detected as dark after initial recovery 1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating CS15A Sensor 40040 (DISPENSE) Reboot 5 or more times due to cassette separation
4004000 Cassette is removed during dispensing 1. Check the cassette catcher 2. Set the cassette properly 40041 (DISPENSE) Reboot 12 or more times
NH-1800SE 7. Appendix 7- 11 Error Code Description Trouble shooting 4004100 Error if re-driving is over 5 times during separated rejection 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6. Check index value of notes each cassette 40042 (DISPENSE) The dispensed number of notes is less than requested.
4004200 In case the number of notes detected outlet sensor(CS13 / LS2) is less than the number of required notes 1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 / LS2 Sensor 4. Exchange sensor after abnormal operating CS13 / LS2 Sensor 40043 (DISPENSE) Reject more than 40 sheets.
4004300 Error if total reject is more than 20 sheets 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value 4004400 Error if continuous 5 times are rejected 1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Exchange CS8 Encoder Slit Sensor 40045 (DISPENSE) The dispensed number of notes is more than requested during/after operation
4004500 In case the number of notes detected outlet sensor(CS13 / LS2) is more than required notes 1. Check notes dispensed and rejected 2. Remove dust in CS13 / LS2 Sensor 3. Exchange sensor after abnormal operating CS13 / LS2 Sensor 4004600 Program error(Separated rejection) 1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or re- download 3. Exchange Cash Dispenser B/D 40047 (DISPENSE) Reboot 5 or more times due to miss pick up
NH-1800SE 7. Appendix 7- 12 Error Code Description Trouble shooting 4004700 1 cassette mis-feed error (Separated rejection) 1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor 5. Exchange 1 cassette box when there are many error 4004800 Error if the number of dispensed notes is not matched to the requested 1. Check CS13 sensor (note jam and dust) 2. Replace CS13 sensor 40049 (DISPENSE) Received the number of requirement by 0.
4004900 Error to dispense 0 sheets to be required (Separated rejection 1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version 4004A (DISPENSE) J am during dispensing.
4004A00 Error of note jam (Separated rejection) 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette 4004B00 Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection 1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder slit sensor 4004C00 In case the number of notes detected outlet sensor(CS13/ LS2) is more than that of notes detected on CS1A,B sensor 1. Check CS1 sensor 2. Reconnect CS1 sensor 4004D (DISPENSE) Cassette separation before operation.
4004D00 Error of being removed 1st cassette before separate rejection 1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide 4004E00 Error of being removed 2nd cassette before separate rejection 1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide 40051 (DISPENSE) Received the required number of notes 150 or more.
4005100 Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmwave version and refer to specifications. 4005200 The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B) 1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit. NH-1800SE 7. Appendix 7- 13 Error Code Description Trouble shooting 4005300 Error for the double note detection during separation.
4005400 Cash Dispenser EP Program Error during dispense operation (failed table search) 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D 40055 (DISPENSE) Detect CS13 during constant speed of motor / CS13 J am during dispensing.
4005500 Timeout due to notes length error passed through the CS13 / LS2 during dispense operation 1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 / LS2 sensor 3. Remove a dust on the CS13 / LS2 sensor 40056 (DISPENSE) Solenoid Error during dispensing.
4005600 Abnormal operation of the gate solenoid during dispense operation. 1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 / LS8 sensor bracket is bended. 4. Check if the CS3 / LS8 sensor cable is Disconnected (CN10 #9~10) 5. Exchange a sensor after abnormal operating CS3 / LS8 Gate detecting sensor. 6. Replace the reject solenoid 1 4005700 Cash dispenser configuration error 1. Replace cash dispenser PCB 2. Reconfigure cash dispenser setup data 4005800 Retract box position error during command reserved operation 1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 4005900 Initial jam time error 1. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser 4005B00 2 Cassette Miss Feed Error (Fail to reject bill separately.)
4005D00 Continuously detected 2 notes for three times or more during dispense operation 1. Check notes status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12) NH-1800SE 7. Appendix 7- 14 Error Code Description Trouble shooting 4006000 Something is detected in C31AB sensor before dispensing bills from 3rd cassette.
4006100 Something is detected in C31AB sensor before dispensing bills.
4006200 Bills are remained in CS1AB sensor after dispensing bills.
4006300 Bills are remained in CS31AB sensor after dispensing bills
4006A00 CS15AB ~CS13 Time out(J am) during dispensing bills from second cassette.
4006B00 Something is detected on CS31A, CS31B sensor during initialization
4007000 Something is detected on CS41AB sensor before dispensing bills from fourth cassette.
4007200 Something is detected on CS41AB sensor during dispensing bills.
4007300 Bills is remained in CS41AB sensor after dispensing bills.
4007A00 CS31AB ~CS13 Time out (J am) during dispensing bills from fourth cassette.
4007B00 Something is detected on CS41A, CS41B sensor in initialization
4007C00 Missfeed error in 4th cassette
4007D00 Trying to dispense bills from 4th cassette but the 4th cassette doesn't installed.
4008000 Something is detected on CS15AB sensor before dispensing operation
4008100 Something is detected in C15AB sensor during dispensing operation
4008200 Bill is remained in CS15AB sensor after dispensing operation
NH-1800SE 7. Appendix 7- 15 Error Code Description Trouble shooting 40088 (DISPENSE) Dispense the notes on the state of unsupported denomination setting.
4008F00 CS13 sensor detects a bill with hole during dispensing
40090 Decryption Error / Key Error
40091 Receive CMD except certification on the status of non-certification.
4009A00 CS31AB~CS13 Time out(J am) during dispensing from 3rd cassette.
4009D00 Trying to dispense bills from 3rd cassette but the 3rd cassette doesn't installed.
4009F00 3 cassette miss feed error
400AC00 Something is detected on CS2 sensor after dispense operation
400BC00 Communication error - Command Length doesn't match.
400BD (Set CDU Info) CDU Type Setting Error
400BE (DISPENSE) J am on the transport during operation (CS4 A/B Dark)
400BE00 Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close
400BF (Initialize, Dispense) No Encoder Signal 150ms or more during operation.
NH-1800SE 7. Appendix 7- 16 Error Code Description Trouble shooting 400C100 Cassette J am during dispense operation (1 CST Encoder Error). 1.Remove a jammed note in 1 Cassette. 2.Replace 1 cassette box when multiple errors occur. 400C200 Cassette J am during dispense operation (2 CST Encoder Error). 1.Remove a jammed note in 2 Cassette. 2.Replace 2 cassette box when multiple errors occur. 400C300 Cassette J am during dispense operation (3 CST Encoder Error). 1.Remove a jammed note in 3 Cassette. 2.Replace 3 cassette box when multiple errors occur. 400C400 Cassette J am during dispense operation (4 CST Encoder Error). 1.Remove a jammed note in 4 Cassette. 2.Replace 4 cassette box when multiple errors occur. 400C6 Detect CS13 during initialization.
400C600 Error of CS 2, CS13 sensor during initialization 1.Remove a jammed note in CS13 sensor. 2.Replace CS13 sensor. 400C700 Something is detected on CS12 sensor during dispensing bills or initialization.
400C800 Something is detected on CS14 sensor during dispensing bills or initialization.
400C900 Something is detected on CS14 sensor after dispense operation
400CC (DISPENSE) Detect CS1A, CS1B just before reset.
400CC00 Bill is remained on the sensor in front of cassette during resetting.
400D000 Bills are passed on CS13~CS12 sensor - Timeout[J am].
NH-1800SE 7. Appendix 7- 17 Error Code Description Trouble shooting 400D100 Bills are passed on CS12~CS14 sensor - Timeout[J am].
400D7 DIP Switch Setting Error
400FF00 Bill jam 1. Remove the jammed notes 2. Initialize 4DN0000 Cash Dispenser communication failure during sending command to cash dispenser 1. Do RESET at Operator Function 2. Reboot ATM 4DN0100 Cash Dispenser communication failure during receiving command to cash dispenser 1. Do RESET at Operator Function 2. Reboot ATM 4DN8100 Communication error of Shutter 8216091 Cash jammed on Cash Dispenser 1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 9712000 Failed to create file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712100 Failed to read file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712200 Failed to write file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712300 Failed to close file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712400 Failed to delete file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712500 Failed to copy file 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9712600 Failed to create directory 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9719000 Failed to execute an extra command in the status of Cash Unit Exchange 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9719100 In case of not being the status of Cash Unit Exchange out of End Exchange 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9719200 In case of carrying out Cash In Start command at two times 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive NH-1800SE 7. Appendix 7- 18 Error Code Description Trouble shooting 9719300 In case of not being the status of Cash In out of End Cash In 1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive 9719400 Invalid Cash Unit ID Reconfigure cash dispenser setup data 9719500 Invalid Cash Unit number Reconfigure cash dispenser setup data 9719600 The abnormal of the number of Cash Unit Reconfigure cash dispenser setup data 9719700 No. of dispensed notes that software counts is not matched to it cash dispenser responded 1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D 971A000 Invalid denomination Reconfigure denomination at supervisor mode 971A100 Invalid currency Reconfigure currency at supervisor mode 971A200 CASSETTE OFF POSITION. Not dispensable 1. Reconfigure denomination 2. Reconfigure currency 971A300 In case the number of bills dispensed exceeds the maximum dispensing bill 1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum dispensable count 971A400 In case the number of coins dispensed exceeds the maximum dispensing coin 1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count 971A500 Invalid mix number 1. Reconfigure cash dispenser at supervisor mode 971A600 In case automatic Retry of SP fails 3 times 971A700 There is no setting information about automatic Retry standard
971B000 In case of being executed Reject or Retract command without being the bills in stacker. 1. Check a dust in stacker 2. Reconfigure the maximum dispensable count 971C000 Not supported command Reinstall software 971D100 Partial dispense 1. Check the replenished amount and replenish 2. Check the notes in cassette #1 971D200 Partial dispense from cassette #2 1. Check the replenished amount and replenish 2. Check the notes in cassette #2 971D300 Partial dispense from cassette #3 1. Check the replenished amount and replenish 2. Check the notes in cassette #3 NH-1800SE 7. Appendix 7- 19 Error Code Description Trouble shooting 971DX00 In case partial bills dispensed by dispensing demand when Partial Dispense option is on. X means cassette number.
9740000 Cash Dispenser communication failure during COM port open 1. Do RESET at Operator Function 2. Reboot ATM 9740101 In case incorrect cassette type is set. 9740102 In case nonexistent Note Index is set. 9741100 When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741400 When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741800 When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742100 When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742800 When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9743B00 When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9744700 Cash picking-up fail while cash in cassette #1 is enough 1. Check bill jam or no note in cassette #1 2. Check cash dispenser 9745B00 Cash picking-up fail while cash in cassette #2 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser 9746B00 When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9747B00 When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9747C00 Cash picking-up fail while cash in cassette #4 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser 974FF00 When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)
NH-1800SE 7. Appendix 7- 20 Error Code Description Trouble shooting 9749F00 Cash picking-up fail while cash in cassette #3 is enough 1. Check bill jam or no note in cassette #2 2. Check cash dispenser 97914XX DEV_Cash Dispenser Time over Error Code 1. Reboot ATM 2. Call your attendant 97924XX DEV_Cash Dispenser FATAL ERROR (WARNING) 1. Reboot ATM 2. Call your attendant 9799499 DISPENSER COUNT ERROR Check the sensor on cash dispenser C004F00 The Number of dispensed notes does not match 1. Check the number of dispensed notes. 2. Perform a test on the Cash Dispenser Unit.
NH-1800SE 7. Appendix 7- 21 4) Modem
Error Code Description Trouble shooting D030000 Modem is not responding Check the modem controller. D030100 The target call address has call blocking enabled. 1. Check modem cable 2. Contact to technician support team D030200 The specified terminal identifier is invalid. 1. Check modem cable 2. Contact to technician support team D030300 All call appearances on the specified address are currently in use. 1. Check modem cable 2. Contact to technician support team D030400 The disable address parameter contains dialing control characters that are not processed by the service provider. 1. Check modem cable 2. Contact to technician support team D030500 The specified country/region code is invalid. 1. Check modem cable 2. Contact to host and phone company D030600 The operation failed for an unspecified or unknown reason. Contact to technician support team D030700 Insufficient resources to complete the operation Contact to technician support team
NH-1800SE 7. Appendix 7- 22 5) Miscellaneous
Error Code Description Trouble shooting 1030100 DEV_PIN (Key data error from host) Contact to host 2000400 Vault door open Close the vault door. Check door switch. 9701010 Failed to connect communication between SP of PIN and EP of one Check if communication cable or COM port is not connected 9701012 Failed to deliver to data of EPPs SP Check if communication cable or COM port is not connected 9701016 Received data time out of EPP Check if communication cable or COM port is not connected 9701017 Delivered data time out of EPP Check if communication cable or COM port is not connected 9701031 Failed to read Register of EPP Reboot ATM 9701040 Failed to produce Thread of EPP Reboot ATM 9701060 Failed to create buffer Reboot ATM 9701111 BCC error of EPP Check BCC logic of EPP 9701151 EPP is down when it receives an 'Get Status' command 1. Reboot ATM 2. Replace pinpad 9701152 EPP is down when it receives an 'Clear Func Key' command 1. Reboot ATM 2. Replace pinpad 9722020 File Open Error 1. Reboot ATM 2. Call your attendant 9722060 Memory Allocate Error (PrintForm Allocate IndexBuffer Fail) 1. Reboot ATM 2. Call your attendant 9722068 Invalid Media Name 1. Reboot ATM 2. Call your attendant 97221A2 Invalid Unit 1. Reboot ATM 2. Call your attendant 97221C1 Form is not Found 1. Reboot ATM 2. Call your attendant 97221C4 Form Name is NULL 1. Reboot ATM 2. Call your attendant 97221C5 Invalid Form 1. Reboot ATM 2. Call your attendant NH-1800SE 7. Appendix 7- 23 Error Code Description Trouble shooting 97221C6 PrintForm() offset is Invalid 1. Reboot ATM 2. Call your attendant 97221C7 Invalid Form (Too many Fields) 1. Reboot ATM 2. Call your attendant 97221D1 Media is not Found 1. Reboot ATM 2. Call your attendant 97221D3 Media Overflow when form size is larger than media size 1. Reboot ATM 2. Call your attendant 97221D4 Media Name is NULL 1. Reboot ATM 2. Call your attendant 97221D5 Invalid Media (Attribute for Media definition is not proper) 1. Reboot ATM 2. Call your attendant 97221D6 Invalid Media (Area size is larger than media size) 1. Reboot ATM 2. Call your attendant 97221D7 Invalid Media (Size of Media Name is exceeded to 2048 bytes totally) 1. Reboot ATM 2. Call your attendant 97221E1 Field is not Found 1. Reboot ATM 2. Call your attendant 97221E2 Field Error (This Field must have initial value) 1. Reboot ATM 2. Call your attendant 97221E3 Non-Indexed value for Indexed Field 1. Reboot ATM 2. Call your attendant 97221E4 Invalid Field 1. Reboot ATM 2. Call your attendant 97221E5 Invalid Field (This Field's width is 0) 1. Reboot ATM 2. Call your attendant 9740020 Failed to create file 1. Reboot ATM 2. Call your attendant 9740025 Failed to copy file 1. Reboot ATM 2. Call your attendant 9745500 System power off while dispensing NH-1800SE 7. Appendix 7- 24 Error Code Description Trouble shooting 97915XX DEV_BRM Time over Error Code 1. Reboot ATM 2. Call your attendant 97916XX DEV_PBM Time over Error Code 1. Reboot ATM 2. Call your attendant 97918XX DEV_PIN Time over Error Code 1. Reboot ATM 2. Call your attendant 9791AXX DEV_FNG Time over Error Code 1. Reboot ATM 2. Call your attendant 9791BXX DEV_VFD Time over Error Code 1. Reboot ATM 2. Call your attendant 97925XX DEV_BRM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 97926XX DEV_PBM FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 97928XX DEV_PIN FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 9792AXX DEV_FNG FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 9792BXX DEV_VFD FATALERROR (WARNING) 1. Reboot ATM 2. Call your attendant 9799901 DOOR CHECK 1. Reboot ATM 2. Call your attendant 9799902 LIGHT ERROR 1. Reboot ATM 2. Call your attendant 9799903 SPL ERROR 1. Reboot ATM 2. Call your attendant 9799904 PIN ERROR 1. Reboot ATM 2. Call your attendant 9799905 SENSOR CHECK 1. Reboot ATM 2. Call your attendant 9799907 UPS ERROR 1. Reboot ATM 2. Call your attendant NH-1800SE 7. Appendix 7- 25 Error Code Description Trouble shooting 9799908 SCREEN ERROR 1. Reboot ATM 2. Call your attendant 991@@91 ON TRANSACTION POWER OFF 1. Check power supply 2. Check backup battery D000100 Error while modem initializing Check the modem connection and the modem test. D000200 Reversal transaction failure Check for any CDU error codes and the number of notes dispensed to customer. DA(0)00300 PIN ERROR Transaction was denied by host DA(0)00400 INVALID PIN Reboot ATM DA(0)00500 BANK UNAVAILABLE Transaction was denied by host DA(0)00600 CARD NOT SUPPORTED Transaction was denied by host DA(0)00700 INSUFFICIENT FUNDS Transaction was denied by host DA(0)00800 INELIGIBLE TRANSACTION Transaction was denied by host DA(0)00900 INELIGIBLE ACCOUNT Transaction was denied by host DA(0)01000 DAILY LIMIT EXCEEDED Transaction was denied by host DA(0)01100 UNABLE TO PROCESS Transaction was denied by host DA(0)01200 Invalid transaction Check the transaction from the host and try again. DA(0)01300 Invalid amount Check the transaction from the host and try again. DA(0)01400 Invalid card number Check the transaction from the host and try again. DA(0)01500 UNABLE TO PROCESS Transaction was denied by host DA(0)01600 WITHDRAWAL LIMIT ALREADY REACHED Transaction was denied by host DA(0)01700 INVALID AMOUNT Transaction was denied by host DA(0)01800 EXTERNAL DECLINE Transaction was denied by host NH-1800SE 7. Appendix 7- 26 Error Code Description Trouble shooting DA(0)01900 SYSTEM ERROR Transaction was denied by host DA(0)02000 Surcharge screen should have been displayed Check the transaction from the host and try again. Check BIN List DA(0)02100 ROUTING LOOKUP PROBLEM Transaction was denied by host DA(0)02200 UNABLE TO PROCESS Transaction was denied by host DA(0)02300 TRANSACTION NOT SUPPORTED Transaction was denied by host DA(0)02400 Exceeds Issuer Withdrawal Limit Check the transaction from the host and try again. DA(0)03900 No Credit Account Check the transaction from the host and try again. DA(0)05100 Insufficient Funds Check the transaction from the host and try again. Try Balance Inquiry DA(0)05200 No Checking Account Check the transaction from the host and try again. DA(0)05300 No Savings Account Check the transaction from the host and try again. DA(0)05400 Expire Card Check the transaction from the host and try again. DA(0)05500 Incorrect Pin Check the transaction from the host and try again. DA(0)05700 Transaction not Permitted Card Check the transaction from the host and try again. DA(0)05800 Transaction not Permitted Terminal Check the transaction from the host and try again. DA(0)06100 Exceeds Withdrawal Limit Check the transaction from the host and try again. DA(0)07500 PIN Tries Exceeded Check the transaction from the host and try again. DA(0)07800 No Account Check the transaction from the host and try again. DA(0)08000 Invalid Date Check the transaction from the host and try again. NH-1800SE 7. Appendix 7- 27 Error Code Description Trouble shooting DA(0)08300 Can not Verify PIN Check the transaction from the host and try again. Try different cards. DA(0)08600 Can not Verify PIN Check the transaction from the host and try again. Try different cards. DA(0)09100 Bank Unavailable Check the transaction from the host and try again. DA(0)09200 System Unavailable Check the transaction from the host and try again. DA(0)09300 Transaction Serial Number mismatch Check the terminal setting from the host. DA(0)09400 Record format mismatch. Check the terminal setting from the host. DA(0)09500 Routing ID mismatch. Check the terminal setting from the host. DA(0)09600 Terminal ID mismatch. Check the terminal setting from the host. DA(0)09700 Response Type mismatch (Reversal) Check the terminal setting from the host. DA(0)09800 Response Type mismatch (Day Close) Check the terminal setting from the host. DA(0)09900 Response Type mismatch (Config.) Check the terminal setting from the host. DA(0)09A00 Response Type mismatch (Withdrawal/Balance/Transfer) Check the terminal setting from the host. DA(0)09B00 STX error Check the terminal setting from the host. DA(0)09C00 ETX error Check the terminal setting from the host. DA(0)09D00 FS out (after response code) Check the terminal setting from the host. DA(0))09E00 FS out (after retrieval reference number) Check the terminal setting from the host. DA(0)09F00 FS out (after system trace audit number) Check the terminal setting from the host. DA(0)0A000 FS out (after account balance) Check the terminal setting from the host. NH-1800SE 7. Appendix 7- 28 Error Code Description Trouble shooting DA(0)0A100 FS out (after available balance) Check the terminal setting from the host. DA(0)0A200 FS out (after surcharge amount) Check the terminal setting from the host. DA(0)0A300 FS out (after authorization response text) Check the terminal setting from the host. DA(0)0A400 ETX wrong position Check the terminal setting from the host. DA(0)0A500 FS out (after total cash dispense amount) Check the terminal setting from the host. DA(0)0A600 FS out (after total non-cash dispense amount) Check the terminal setting from the host. DA(0)0A700 FS out (after total surcharge amount) Check the terminal setting from the host. DA(0)0A800 FS out (after config surcharge amount) Check the terminal setting from the host. DA(0)0A900 ETX out (config) Check the terminal setting from the host. DA(0)0AC00 Invalid data received from the host (MAC data mismatch) Check the terminal setting from the host. DA(0)0B000 TERMINAL ID MISMATCHED DA(0)0B100 TRANSACTION CODE MISMATCHED DA(0)0B200 SECOND FIELD ID CODE MISMATCHED DA(0)0B300 FIRST DES KEY WRONG SIZE DA(0)0B400 SURCHARGE AMOUNT WRONG SIZE DA(0)0B500 Sequence Number MISMATCHED DA(0)0B600 INVALID RESPONSE CODE ERROR DA(0)0B700 Authorization Number Error DA(0)0B800 BUSINESS DATE Error DA(0)0B900 Transaction time Number Error DA(0)0BA00 BUSINESS DATE Error NH-1800SE 7. Appendix 7- 29 Error Code Description Trouble shooting DA(0)0BB00 Balance amount Error DA(0)0BC00 Actual Surcharge Error DA(0)0BD00 Sequence Number MISMATCHED DA(0)0BF00 BUSINESS DATE Error DA(0)0C000 Settlement Error DA(0)0C100 Host Mac result error Check the key mode and MAC value DA(0)0C200 ATM Mac result error Check the key mode and MAC value DA(0)11100 REVERSAL DECLINED DA(0)22200 PIN CHANGE DECLINED D100000 No connection 1. Check phone number 2. Check modem cable 3. Contact phone company D110000 Cannot receive ENQ from the host 1. Check phone number 2. Check modem cable 3. Contact telephone company D120000 Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. 1. Check modem and modem cable connection 2. Contact telephone company D130000 Receiving NAK more than 3 times 1. Check modem and modem cable connection 2. Contact telephone company D140100 Disconnected by Unknown Reason 1. Check modem and modem cable connection 2. Contact telephone company D140200 Disconnected by rejected call from remote party Try again later. D140300 Disconnected because the local phone was picked up Try again later. D140400 Disconnected by Forwarded 1. Check modem and modem cable connection 2. Contact telephone company D140500 Disconnected by Unreachable 1. Check modem and modem cable connection 2. Contact telephone company NH-1800SE 7. Appendix 7- 30 Error Code Description Trouble shooting D140600 Disconnected by Congestion 1. Check modem and modem cable connection 2. Contact telephone company D140700 Disconnected by Incompatible 1. Check modem and modem cable connection 2. Contact telephone company D140800 Disconnected by un-known reason 1. Check modem and modem cable connection 2. Contact telephone company D140900 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company D141000 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company D150000 1. Modem dial connection time-out (while dialing the modem). 2. No response from host for 60 seconds. 1. Check modem and modem cable connection 2. Contact telephone company D160100 Disconnected by Bad Address 1. Check modem and modem cable connection 2. Contact telephone company D160200 Disconnected by Unavailable 1. Check modem and modem cable connection 2. Contact telephone company D160300 Disconnected by Out of Order 1. Check modem and modem cable connection 2. Contact telephone company D170000 No carrier (while sending/receiving data after dial connection) Check host. D170100 No Carrier during ENQ data receive from host Check host. D170200 No Carrier before sending data send to host Check host. D170300 No Carrier during sending data send to host Check host. D170400 No Carrier during ACK/NAK data send to host Check host. D170500 No Carrier during ACK/NAK data receive from host Check host. D170600 No Carrier during receiving data Check host. NH-1800SE 7. Appendix 7- 31 Error Code Description Trouble shooting D170700 NAK retry error. 1. Check modem and modem cable connection 2. Contact telephone company D170800 Send retry error 1. Check modem and modem cable connection 2. Contact telephone company D170900 Modem initialize fail Check modem D171000 Modem Comport Failed Check modem D180000 No Dial Tone(in Modem dial connection) Check telephone line connection. Test Modem. D190000 No Answer Contact telephone company (Check telephone line connection. Check phone number.) D200000 Dial(Line) busy Try again later. Check phone number. D210000 Time out(30sec.) for initializing modem before Modem Dial connecting Check telephone line connection. Test Modem. D220000 not receiving EOT from HOST Check telephone line connection. Test Modem. Check host. D230000 No response from Host - Dialing time out to Host Check telephone line connection. Test Modem. Check phone number. D250000 Cannot connect to the host Check telephone line connection D251000 Timeout while Sending Check telephone line connection D251100 Communication error while Sending Check telephone line connection D251200 Socket error while Sending Check telephone line connection D251300 Timeout while Receiving Check telephone line connection D251400 Communication error while Receiving Check telephone line connection D251500 Socket Error while Receiving Check telephone line connection D320000 No response from Host/Dialing time out to Host Check telephone line connection D320100 Outbound call is aborted Check telephone line connection. Test Modem. D320200 Fail to dial out Check telephone line connection. Test Modem. D320300 No Line Reply NH-1800SE 7. Appendix 7- 32 Error Code Description Trouble shooting D320400 Get Line ID Failed D320500 Modem Comport Failed D320600 Call Failed D320700 No Answer D320800 Modem Call Other Error D410000 CRC Mismatch Check telephone line connection D410100 No CRC Received Make sure that the host is using CRC DA0xxx0 Host Denial Error F000100 Number of Bill is not inputted Enter number of bill. (required) F000200 Parameter is not properly set (Surcharge Owner) Enter surcharge owner. (required) F000300 Parameter is not properly set (Surcharge Amount) Enter surcharge amount. (required) F000400 Parameter is not properly set (Adver. Text refreshing timer) Enter Ad text refresh timer. F000500 Parameter is not properly set (Advertisement text) Enter Ad text. F000600 Parameter is not properly set (Dispense limit) Enter Dispense limit. F000700 Parameter is not properly set (Denomination) Enter Denomination. (required) F000800 Parameter is not properly set (Fast Cash) Enter Fast Cash amount. F000900 Master Key Index invalid Check Master key index. F000A00 Master Key empty Enter Master key. (required) F000B00 Host Phone Number is not inputted Enter Host phone number. (required) F000C00 Error Retry Timer is not inputted Enter Retry timer. F000D00 RMS Password is not inputted in RMS Enable Enter RMS password. NH-1800SE 7. Appendix 7- 33 Error Code Description Trouble shooting F000E00 RMS Phone Number is not inputted in RMS Enable Enter RMS phone number. F000F00 Terminal Number is not inputted Enter Terminal number. (required) F001000 Routing ID is not inputted Enter Routing ID. (required) F001100 Master Key Serial Number is not inputted Enter Master key serial number. F001200 Non-Cash Type text is not inputted Enter Non-cash type text. F001300 Parameter is not properly set Check proper parameters in setting. F001400 NVRAM Failure Try to clear NVRAM F001500 ATM Serial No. Empty Enter ATM serial number. (required) F001600 Default master password was not changed F001F00 Machine serial number is not set Check serial number. 2. Set serial number. F002F00 Host type is not set Check host type. 2. Set host type. F003F00 Communication ID invalid (only triton) Contact to technician support team . F004F00 EPP(Pinpad) key mode is invalid 1. Check modem cable 2. Contact to technician support team F005F00 Denomination is invalid 1. Check modem cable 2. Contact to technician support team F006F00 Failed Host Connection! 1. Check Host Connection. 2. Contact to technician support team. F007F00 Invalid Exchange Rate Download the exchange rate from RMS F00FF00 Failed to write J ournal 1.Back up journal to thumb drive 2.Clear journal 3.Reboot ATM FFFFFFF NVRAM is broken 1. Reset Master Password 2. Clear NVRAM NH-1800SE 7. Appendix 7- 34 Error Code Description Trouble shooting POWERAB UPS ABNORMAL Check UPS POWERAC POWER OUT OR AC OFF Check AC power status and environment POWERBA BATTERY LOW 1. Check AC power status and environment 2. Check UPS SDN0100 Service Panel (SPL) communication error Check the cables and connections.
NH-1800SE 7. Appendix 7- 35 6) Description for error code organization If an error occurs, you can understand cause of error through error code and help operator to judge situation. Below example is forms and contents for error code 5-40047(00).
1. 5 in front - is procedure number, and you can analysis the procedure that an error occurs through that number. 1) Procedure number, the number in front of -, is none as follow situations : (1) Reboot the system when errors occur: (2) Fail to restore automatically when errors occur: (3) When transferring from Operator Mode to In Service Mode not ruling out the error. 2) 1 After users insert the card, procedure number is 1. 3) 3 When sending message from ATM to Host, procedure number is 3. 4) 5 When receiving transaction success message from Host, procedure number is 5. 5) 6 After confirming notes during withdrawal, procedure number is 6. 6) 9 When receiving transaction refusal message from Host, procedure number is 9.
2. 40047(00) back of - is a description for an error. (Refer to Error Code) 3. If an error occurs, below message will be displayed on the screen.
HOST DE NIAL ERROR CODE 1. When receiving HOST DENY message, below error code will be displayed on the screen.
-When HOST DENY ERROR CODE is 2 byte, DA(0)0XX(00) will be displayed. (Value of XX means denial code.)
- When HOST DENIAL ERROR CODE is 3 bytes, DA(0)0XX(X0) will be displayed. (Value of XXX means denial code.) TERMINAL ID : XXXXXXXXXXXXXXX ERROR CODE : 5-40047(00) ERROR DESCRPITION TERMINAL ID : XXXXXXXXXXXXXXX ERROR CODE : 9- DA(0)0XX(X0) ERROR DESCRIPTION NH-1800SE 7. Appendix 7- 36 7.2 Installation Guide
7.2.1 Software Quick Installation Guide
Clear NVRAM
(1) NVRAM There are many important data in the NVRAM such as journal and configuration data. To clear all of configuration and journal data to the initial status, clear NVRAM after S/W installation. If you upgrade ATM operating in the field, you must backup journal and remember configuration information before clearing NVRAM.
(2) Clear NVRAM
1) Enter Supervisor Menu with Master Password
NH-1800SE 7. Appendix 7- 37
2) Select SYSTEM SETUP menu
3) Select SYSTEM CONTROL menu
NH-1800SE 7. Appendix 7- 38
4) Select CLEAR ALL menu.
5) Confirm and select Yes menu. 6) All NVRAM data will be cleared and ATM will be automatically rebooted.
(1) DIAL-UP SETTING 1) Input Master password to enter main screen.
2) Select HOST SETUP menu.
NH-1800SE 7. Appendix 7- 40
3) Select TELEPHONE NUMBER menu.
4) Be sure to input the telephone numbers both in the HOST PHONE #1 and in the HOST PHONE #2 after selecting HOST PHONE #1 and HOST PHONE #2 menu and click ENTER on the pinpad. 5) After above procedures, press IN SERVICE button or 1 key on the pinpad in the main screen. NH-1800SE 7. Appendix 7- 41 TCP/IP INITIAL SETTING
(1) TCP/IP SETTING 1) Input Master password to enter main screen.
2) Select CUSTOMER SETUP menu.
NH-1800SE 7. Appendix 7- 42
3) Select SELECT PROCESSOR menu.
4) Select COMMUNICATION menu.
5) Select TCP/IP menu and message in the COMMUNICATION box will be changed from DIALUP to TCP/IP. 6) Click CANCEL button and SELECT PROCESSOR screen will be back.
NH-1800SE 7. Appendix 7- 43
7) Select MESSAGE FORMAT menu in the SELECT PROCESSOR screen.
8) Select STANDARD1 menu in the MESSAGE FORMAT screen. Click CANCEL button to go SELECT PROCESSOR screen.
NH-1800SE 7. Appendix 7- 44
9) Select TCPIP TYPE menu in the SELECT HOST screen. 10) Set STANDARD in the TCP/IP TYPE menu and set DISABLE in the SSL OPTION menu. Click CANCEL button to go SELECT PROCESSOR screen.
11) Click CANCEL button and CUSTOMER SETUP screen will be shown. Click CANCEL button once more to go to the OP MAIN screen. And select SYSTEM SETUP menu.
12) Select TERMINAL IP menu. NH-1800SE 7. Appendix 7- 45
13) Set DHCP EN/DISABLE as DISABLE to activate buttons related with STATIC IP
14) Select IP ADDRESS, GATEWAY, SUBNET MASK and DNS and set the input values individually.
15) Select HOST SETUP menu in the OP MAIN screen. 16) Select HOST ADDRESS menu in the HOST SETUP screen.
NH-1800SE 7. Appendix 7- 46
17) Select URL EN/DISABLE menu in the HOST ADDRESS screen.
18) Select HOST ADDRESS 1, PORT NUMBER 1, HOST ADDRESS 2, PORT NUMBER 2 in the HOST ADDRESS screen and set input values individually. 19) After finishing all setting up, press IN SERVICE button 1 or CANCEL key on the pinpad in the main screen. Then ATM will be rebooted automatically with the REBOOTING message shown.
NH-1800SE 7. Appendix 7- 47 7.3 Transaction Screen Flow This chapter shows you the demonstration screen for NH-1800SE.
7.3.1 TRANSACTION PROCESS (ENGLISH)
7.3.1.1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader.
7.3.1.2 SELECT LANGUAGE Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type] [Touch Type] NH-1800SE 7. Appendix 7- 48 7.3.1.3 ENTER PIN This screen is to enter PIN of customer's card
7.3.1.4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal, balance inquiry and transfer is selected in this screen.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 49 7.3.1.4.1 WITHDRAWAL: FEE NOTICE This screen is to show a customer the information of surcharge.
[Function Key Type] [Touch Type]
7.3.1.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 50 7.3.1.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card) This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 51 7.3.1.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select the OTHER key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type] [Touch Type]
2) Amount Input (Other)
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 52 7.3.1.4.5 WITHDRAWAL: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 53 7.3.1.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his/her request amount is dispensing and to notify the customer to take his/her money.
NH-1800SE 7. Appendix 7- 54 7.3.1.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 55 7.3.1.4.8 WITHDRAWAL: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 56 7.3.1.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type] [Touch Type]
7.3.1.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 57 7.3.1.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type] [Touch Type]
7.3.1.4.12 TRANSFER: ENTER TRANSFER AMOUNT This screen is to select the amount of transfer.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 58 7.3.1.4.13 TRANSFER: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 59 7.3.1.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 60 7.3.1.4.15 TRANSFER: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 61 7.3.1.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
7.3.1.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which account he/she wants to inquire
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 62 7.3.1.4.18 INQUIRY: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 63 7.3.1.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 64 7.3.1.4.20 INQUIRY: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 65 7.3.2 TRANSACTION PROCESS (SPANISH)
7.3.2.1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader.
7.3.2.2 SELECT LANGUAGE Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type] [Touch Type] NH-1800SE 7. Appendix 7- 66 7.3.2.3 Enter PIN This screen is to enter PIN of customer's card
7.3.2.4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal, balance inquiry and transfer is selected in this screen.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 67 7.3.2.4.1 WITHDRAWAL: FEE NOTICE This screen is to show a customer the information of surcharge.
[Function Key Type] [Touch Type]
7.3.2.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 68 7.3.2.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card) This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 69 7.3.2.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select the OTHER key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type] [Touch Type]
2) Amount Input (Other)
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 70 7.3.2.4.5 WITHDRAWAL: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 71 7.3.2.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his/her request amount is dispensing and to notify the customer to take his/her money.
NH-1800SE 7. Appendix 7- 72 7.3.2.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 73 7.3.2.4.8 WITHDRAWAL: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 74 7.3.2.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type] [Touch Type]
7.3.2.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 75 7.3.2.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type] [Touch Type]
7.3.2.4.12 TRANSFER: ENTER TRANSFER AMOUNT This screen is to select the amount of transfer.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 76 7.3.2.4.13 TRANSFER: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 77 7.3.2.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 78 7.3.2.4.15 TRANSFER: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 79 7.3.2.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
7.3.2.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which account he/she wants to inquire
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 80 7.3.2.4.18 INQUIRY: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 81 7.3.2.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 82 7.3.2.4.20 INQUIRY: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 83 7.3.3 TRANSACTION PROCESS (FRENCH)
7.3.3.1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader.
7.3.3.2 SELECT LANGUAGE Language a customer would like to use in transaction can be selected in this screen.
[Function Key Type] [Touch Type] NH-1800SE 7. Appendix 7- 84 7.3.3.3 Enter PIN This screen is to enter PIN of customer's card
7.3.3.4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal, balance inquiry and transfer is selected in this screen.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 85 7.3.3.4.1 WITHDRAWAL: FEE NOTICE This screen is to show a customer the information of surcharge.
[Function Key Type] [Touch Type]
7.3.3.4.2 WITHDRAWAL: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 86 7.3.3.4.3 WITHDRAWAL: SELECT ACCOUNT (Checking, Saving, Credit Card) This screen is to ask a customer where he/she wants to withdraw in checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 87 7.3.3.4.4 WITHDRAWAL: SELECT THE AMOUNT OF WITHDRAWAL This screen is to select the amount of withdrawal. If there is not any amount to withdraw, please select the OTHER key and can input the amount the customer would like to withdraw.
1) Amount Selection
[Function Key Type] [Touch Type]
2) Amount Input (Other)
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 88 7.3.3.4.5 WITHDRAWAL: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 89 7.3.3.4.6 WITHDRAWAL: DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his/her request amount is dispensing and to notify the customer to take his/her money.
NH-1800SE 7. Appendix 7- 90 7.3.3.4.7 WITHDRAWAL: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 91 7.3.3.4.8 WITHDRAWAL: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 92 7.3.3.4.9 TRANSFER: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she gets the receipt or not.
[Function Key Type] [Touch Type]
7.3.3.4.10 TRANSFER: SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he/she wants to transfer from; checking, saving, credit card
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 93 7.3.3.4.11 TRANSFER: SELECT ACCOUNT TO TRANSFER TO This screen is to ask a customer where he/she wants to transfer to; checking, saving, credit card
[Function Key Type] [Touch Type]
7.3.3.4.12 TRANSFER: ENTER TRANSFER AMOUNT This screen is to select the amount of transfer.
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 94 7.3.3.4.13 TRANSFER: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 95 7.3.3.4.14 TRANSFER: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 96 7.3.3.4.15 TRANSFER: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 97 7.3.3.4.16 INQUIRY: SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he/she wants to get the receipt or not.
[Function Key Type] [Touch Type]
7.3.3.4.17 INQUIRY: SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which account he/she wants to inquire
[Function Key Type] [Touch Type]
NH-1800SE 7. Appendix 7- 98 7.3.3.4.18 INQUIRY: CONNECTING HOST This screen is to show the customer that the transaction is in progress.
NH-1800SE 7. Appendix 7- 99 7.3.3.4.19 INQUIRY: PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his/her transaction record is printing and to notify the customer to take his/her receipt.
NH-1800SE 7. Appendix 7- 100 7.3.3.4.20 INQUIRY: THANK YOU This screen is to show the customer that the transaction has been successfully completed.
NH-1800SE 7. Appendix 7- 101 7.4 Supported USB Memory and HUB
7.4.1 USB Memory
7.4.1.1 Supported USB Memory
No. Vendor Modem Model Memory Remarks 1 Sony Corporation (VID:0x054C) Storage Media (PID:0x0243) 512MB 2 SMI Corportation (VID:0x090C) USB Disk (PID:0x1000) 512MB 3 Kingston (VID:0x0951) Data Traveler (PID:0x1603) 512MB 4 pq1 (VID:0x3538) USB Mass Storage Device (PID:0x0042) 512MB 5 LEXAR Media (VID:0x05DC) J D FIREFLY (PID:0A560) 1GB 6 LG (VID:0x090C) USB Driver (PID:0x1000) 1GB 7 Memorex (VID:0x12F7) TD Classic 003B (PID:0x1A00) 1GB
VID : Vendor ID, PID : Product ID
7.4.1.2 Supported Memory Specifications 1) File System: FAT 2) Number of supported drivers: 1 3) Memory: 2GB or below Example : 1) SANDisk 512MB is not supported because it has 2 file systems. (CDFS and FAT) 2) Sony Storage Media is supported because it is FAT, 1 driver and 512 MB size. NH-1800SE 7. Appendix 7- 102 7.4.2 Supported USB HUB Types
7.5.1 Preparation Software Update function in Nautilus Hyosungs Windows CE Machine is applicable to update advertisement images.
7.5.1.1 Supported Image Format The following table describe the supporting format of welcome advertisement image Model Image Size DPI Color File Format Max Size (one image) NH-2700 1024 X 600 72 24bit color J PEG 300KB NH-1800SE 800 X 600 72 24bit color J PEG 300KB
The following table describe the supporting format of transaction advertisement image Model Image Size DPI Color File Format Max Size (one image) NH-2700 690 X 225 72 24bit color J PEG 160KB NH-1800SE 690 X 225 72 24bit color J PEG 160KB
The following table describe the file name and path of advertisement images. The path in blow table indicates image size is 1024 X 600 (NH2700) / 800 X 600 (NH1800SE) Welcome Advertisement File Name Path Screen #1 Adv_01.jpg \ATM\Advertisement\1024_600 (NH2700) \ATM\Advertisement\800_600 (NH1800SE) Screen #2 Adv_02.jpg \ATM\Advertisement\1024_600 (NH2700) \ATM\Advertisement\800_600 (NH1800SE) Screen #3 Adv_03.jpg \ATM\Advertisement\1024_600 (NH2700) \ATM\Advertisement\800_600 (NH1800SE) Screen #4 Adv_04.jpg \ATM\Advertisement\1024_600 \ATM\Advertisement\800_600 (NH1800SE) Screen #5 Adv_05.jpg \ATM\Advertisement\1024_600 (NH2700) \ATM\Advertisement\800_600 (NH1800SE) Screen #6 Adv_06.jpg \ATM\Advertisement\1024_600 (NH2700) \ATM\Advertisement\800_600 (NH1800SE)
7.5.1.2 Updating your own UpdateInfo.dat (Optional) Advertisement images are updated using the software update program. While updating program proceeds, a line of message shows up in the main screen. If you want to change the message, just edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows. You can replace A sample message.(V1.21) to your own message.
UpdateInfo.dat A sample message. (V1.21) NH-1800SE 7. Appendix 7- 105 7.5.1.3 Making SW Update media 1) Make UPDATE folder in the USB memory drive or the SD Card. 2) Make NH2700CE folder in the UPDATE folder. 3) Make PATCH folder in the NH2700CE folder. 4) Copy UpdateInfo.dat to under PATCH folder. (Optional) 5) Make ADVERTISEMENT folder in the PATCH folder. 6) Make 1024_600(NH2700) / 800_600(NH1800SE) folder in ADVERTISEMENT folder. 7) Copy all image files to under 1024_600 / 800_600 folder.(check the file name)
NH-1800SE 7. Appendix 7- 106 The following picture describes the layout of the USB Drive or SD Card.
(If you have NH1800SE, you can see the same layout except 1024_600 folder. 1024_600 folder is replaced 800_600 folder.) NH-1800SE 7. Appendix 7- 107 7.5.2 Execute updating
7.5.2.1 Software Update Advertisement images can be installed or updated by Software Update tool in supervisor menu. You can update advertisement images by software downloading with MoinView server. Please refer to the MoinView manual for the detail downloading functionality.
1) Press SYSTEM SETUP button.
2) Press SYSTEM CONTROL button.
NH-1800SE 7. Appendix 7- 108 3) Plug the USB drive in USB slot and press left-top function key, SOFTWARE UPDATE.
4) Press left function key, YES.
When YES button is selected, new software in USB drive is transferred to a dedicated directory(ATM) and ATM will start to reboot automatically.
NH-1800SE 7. Appendix 7- 114 5) You can enable or disable transaction dvertisement images to view by pressing SCREEN Key.
NH-1800SE 7. Appendix 7- 115 7.5.3 Making MoniView update media
All supported image format refer to Supported Image Format
1) Make PATCH folder. 2) Copy UpdateInfo.dat to under PATCH folder. (Optional) 3) Make ADVERTISEMENT folder in the PATCH folder. 4) Make 1024_600 (NH2700) / 800_600 (NH1800SE) folder in ADVERTISEMENT folder. 5) Copy all image files to under 1024_600 (NH2700) / 800_600 (NH1800SE) folder. (check the file name) 6) Make comperessed file like the below layout. NH-1800SE 7. Appendix 7- 116 The following picture describe the layout of Zip file UpdateInfo.dat PATCH.ZIP ADVERTISEMENT 1024_600 Adv_01.jpg Adv_02.jpg Adv_03.jpg Adv_04.jpg Adv_05.jpg Adv_06.jpg TranAdv_01.jpg TranAdv_02.jpg TranAdv_03.jpg TranAdv_04.jpg TranAdv_05.jpg TranAdv_06.jpg
And you can download the Patch.zip using MoniView.
(If you have NH1800SE, you can see the same layout except 1024_600 folder. 1024_600 folder is replaced 800_600 folder.)
7.6.1 Preparation Software Update function in Nautilus Hyosungs Windows CE Machine is applicable to update advertisement images.
7.6.1.1 Supported Image Format The following table describe the supporting format of change background image Model Image Size DPI Color File Format Max Size (one image) NH-2700 1024 X 600 72 24bit color J PEG 300KB NH-1800SE 800 X 600 72 24bit color J PEG 300KB
The following table describe the file name and path of advertisement images. The path in blow table indicates image size is 1024 X 600 Background File Name Path Screen #1 Back_1.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE) Screen #2 Back_2.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE) Screen #3 Back_3.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE) Screen #4 Back_4.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE) Screen #5 Back_5.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE) Screen #6 Back_6.jpg \ATM\Screen\Backs\1024_600\Function (F/K) \ATM\Screen\Backs\1024_600\Touch (Touch) \ATM\Screen\Backs\800_600\Function (NH1800SE)
NH-1800SE 7. Appendix 7- 118 7.6.1.2 Updating your own UpdateInfo.dat (Optional) Background images are updated using the software update program. While updating program proceeds, a line of message shows up in the main screen. If you want to change the message, just edit UpdateInfo.dat. The message length is up to 40 characters. A sample content is as follows. You can replace A sample message.(V1.21) to your own message.
UpdateInfo.dat A sample message. (V1.21) NH-1800SE 7. Appendix 7- 119 7.6.1.3 Makeing SW Update media 1) Make UPDATE folder in the USB memory drive or the SD Card. 2) Make NH2700CE folder in the UPDATE folder. 3) Make PATCH folder in the NH2700CE folder. 4) Copy UpdateInfo.dat to under PATCH folder. (Optional) 5) Make SCREEN folder in the PATCH folder. 6) Make Backs folder in SCREEN folder. 7) Make 1024_600(NH2700) / 800_600(NH1800SE) folder in Backs folder. 8) If ATM is function type, make Function folder in 1024_600(NH2700) / 800_600(NH1800SE) folder 9) If ATM is touch type, make Touch folder in 1024_600 folder (NH2700 Only) 10) Copy all image files to under Function or Touch folder.(check the file name) The following picture describes the layout of the USB Drive or SD Card.
(If you have NH1800SE, you can see the same layout except 1024_600 folder. 1024_600 folder is replaced 800_600 folder.) NH-1800SE 7. Appendix 7- 120 7.6.2 Execute updating
7.6.2.1 Software Update Advertisement images can be installed or updated by Software Update tool in supervisor menu. You can update advertisement images by software downloading with MoinView server. Please refer to the MoinView manual for the detail downloading functionality.
1) Press SYSTEM SETUP button.
2) Press SYSTEM CONTROL button.
NH-1800SE 7. Appendix 7- 121 3) Plug the USB drive in USB slot and press left-top function key, SOFTWARE UPDATE.
4) Press left function key, YES.
When YES button is selected, new software in USB drive is transferred to a dedicated directory(ATM) and ATM will start to reboot automatically.
5) You can set up change background images to view by pressing SCREEN Key or DEFAULT SCREEN.
NH-1800SE 7. Appendix 7- 125 7.6.3 Making MoniView update media
All supported image format refer to Supported Image Format
1) Make PATCH folder. 2) Copy UpdateInfo.dat to under PATCH folder. (Optional) 3) Make SCREEN folder in the PATCH folder. 4) Make Backs folder in SCREEN folder. 5) Make 1024_600(NH2700) / 800_600(NH1800SE) folder in Backs folder. 6) If ATM is function type, make Function folder in 1024_600(NH2700) / 800_600(NH1800SE) folder 7) If ATM is touch type, make Touch folder in 1024_600 folder (NH2700 Only) 8) Copy all image files to under Function or Touch folder.(check the file name) 9) Make comperessed file like the below layout.
The following picture describe the layout of Zip file UpdateInfo.dat SCREEN 1024_600 JPG Back_1.jpg JPG Back_2.jpg JPG Back_3.jpg JPG Back_4.jpg JPG Back_5.jpg JPG Back_6.jpg Backs Function PATCH.ZIP ZIP
And you can download the Patch.zip using MoniView. NH-1800SE 7. Appendix 7- 126 7.7 Weather Service Guide (NH2700 Only) ATM from the idle screen, a feature that will display weather information. Weather information set up and updated only by MoniView, ATM displaying weather information for today and tomorrow that gives How to register and update detailed weather information, please see the manual of MoniView.