Call Center-Customer Satisfaction-Questionnaire
Call Center-Customer Satisfaction-Questionnaire
Call Center-Customer Satisfaction-Questionnaire
Call Centre of AB Bank is a centralised office used for the purpose of providing information on the bank's
products and services as well as recording and resolving customers' querries.
We are presently conducting a customer satisfaction survey regarding performance of our Call Centre.
We value your feedbacks and opinions. We believe your contributions will help us to improve our services to
serve you better. Your information will be confidentially treated and will only be used for survey purpose.
Please answer a few questions below.
1 During the last 06 months, have you ever contacted AB Bank Call Centre?
( Please select only one answer)
2 No (Please continue with question 2 and then terminate the survey. Thank you)
2 Please provide reasons why you have not contacted AB Bank Call Centre yet?
(You can select more than one reason)
4 I prefer to go to the bank offices to directly work with the front officers
THIS PART IS FOR THOSE WHO HAVE CONTACTED THE CALL CENTRE
3 In your latest call, what items describe your requests for assistance from Call Centre?
(You can select more than one item)
4 On which communication channel have you known about AB Bank Call Centre?
(You can select more than one answer)
2 AB Bank Catalog
3 AB Bank Website
4 Billboard of AB Bank
5 Newspaper, publications…
Disagree
Agree
RELIABILITY
*Information provided by call centre agents are correct with
Not important
Important
Neutral
PERSONAL INFORMATION
7 Please indicate your age:
( Please select 01 answer)
1 15-25
2 26-35
3 36-45
4 46-60
5 >60
1 High school
2 College
3 University
4 Post-graduate
1 Male
2 Female
Thanks a lot for your cooperation. Your opinions are so important to AB Bank.
We strive our best to imporve our call centre services to serve you better.
Thank you very much.
ENTRE
Strongly agree
5
5
5
5
5
5
5
5
5
5
5
5
5
5
Very important