Mis in ICICI Bank
Mis in ICICI Bank
Mis in ICICI Bank
INTRODUCTION
MANAGEMENT INFORMATION SYSTEM
Definition: A Management Information Systems (MIS) is An integrated user machine system For providing information To support operations, management, analysis and decision making functions in an Organization The system utilizes Computer hardware and software Manual procedures Models for analysis , planning , control and decision making A database
The development and management of information technology tools assists executives and the general workforce in performing any tasks related to the processing of information. MIS and business systems are especially useful in the collation of business data and the production of reports to be used as tools for decision making.
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With a change in the corporate structure and the budding competition in the Indian Banking industry, the management of both ICICI and ICICI Bank were of the opinion that a merger between the two entities would prove to be an essential step. It was in 2001 that the Boards of Directors of ICICI and ICICI Bank sanctioned the amalgamation of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. In the following year, the merger was approved by its shareholders, the High Court of Gujarat at Ahmadabad as well as the High Court of Judicature at Mumbai and the Reserve Bank of India.
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Application Software:Following application softwares are used in our organization and functioning of our information system; Microsoft Office NOD32 Anti-Virus Adobe Reader
System Software:Following application softwares are used in our organization and functioning of our information system;
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Operating System (Windows XP and Linux) for PCs. Windows 2003 server for mainframes.
Hardware Resources:Following hardware resources are required for the functionality of IS and organization: Personal computers Canon Document Scanners HP Printers Networking cards Currency counter Coin counters HP Digital Scanners Dell Mainframes
Computing Type:In ICICI bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.
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Payroll TPS
In ICICI Bank payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning. It gets information about the employee from the employees department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the LN record of the employees efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).
Employ ee Data
Payroll TPS
Management Reports
General Ledger
General Ledger
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Customer Identification:
In ICICI bank there is their own information management named software Virses is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.
Input (ID #)
Virses
HUB
Employees Record :
All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named LN which makes records of all the transactions made by an employee. This helps management to monitor the working efficiency of an employee.
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LN
Update d
HUB
Online Complains:
ICICI bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management and after the problem identification it is send to the concerned department.
Customer Queries
Identify Problem
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Advices:
As the records of all the customers are stored in main server (HUB) of ICICI bank, so in case if someones account balance is getting near to zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance.
Accou nt Alert
Managemen t
HUB
Account Opening
This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information send to the virses. Output: new account opened in the bank.
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Virses
Applica nt
Identification
A/ C De
HUB
Online Activity
Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the transaction. Process: The information will send to organization server (HUB).
Custom er
A/C Dept
HUB
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ATM Card
Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service centre.
Virses
Applica nt
Identification
A/ C De
HUB
ATM Issued
Car Financing
Purpose: Leasing a new car. Input: Account title, down payment amount.
Process: The information is send to the HUB and verify the account of customer and make the schedule for leasing for the given period of time.
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HUB
Applica nt
Identification
Issuenc e
LIMITATIONS
The study conducted, imparted a fair knowledge about the integrated Information System of ICICI Bank. The limitations of the study include Security (Confidentiality) Since banks keep most of their operations confidential for security reasons, it was difficult to assemble detailed information from authoritative representatives. Every bank is known to exercise the highest degree of confidentiality when it comes to its information, systems, processes, procedures, people, accounts and clients. This accounts to the fact that a bank would refrain from chipping in their core activities/processes/procedures. Time Factor Every bank indulges in diverse activities and services which make use of various types of IS. Thus, in such a short span it was easier said than done to gather enough information pertaining to every aspect of the bank. The bank staff were pre-occupied with their schedules at most times and hence were unable to share more information about the IS of their company.
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Knowledge As management students our depth of knowledge was limited to a shorter range as exercised by the professional bank officials and trained back-end workforce. It was a challenge for us to understand and report the study conducted by us. Timings Since the bank timings did not comply with that of ours, one has to adjust to their schedule. Until mid afternoon they are busy attending their customers and post lunch session comprises of the back-end activities, processing activities and updating master files. System Hangover ICICI Bank often faces a System Crash Crisis. This was one of their challenge to put up with their unhappy customers, who are kept waiting until their integrated system is fixed. During these times, in the chaotic atmosphere, one would not like to entertain interns.
It is very crucial for the bank to continuously upgrade its MIS as the next 10 years will be defined by accelerated expansion of business as the bank is growing nationally and globally. It has to concentrate in improving its process efficiency to serve its customer better than its competitors. Todays banking products are getting complex every day and there is serious threat of leakage of customers confidential information to anti social elements with advent of technology. This is one of the major issues that banks face today.
Inspite of all these challenges, management information system has been a boon to ICICI bank. The bank has gained tremendous lead over its competitors who lagged behind in incorporating MIS in their organisations. Today, ICICI bank is one of the largest private sector banks in India, and MIS has played a crucial role in giving it a competitive advantage. Though the current MIS in the bank is highly beneficial, the bank is very keen on researching new avenues to improve its MIS system for better efficiency in its operations and to continue to serve its customers effectively.
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