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    NO MORE Staff Manuals

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    jerdman27007
    This document discusses alternatives to traditional staff training manuals for supporting employees at Camp Wesley Woods. It introduces job aids and performance support systems which provide on-the-job resources to guide staff actions. Examples of job aids used at Camp Wesley Woods are checklists for transportation safety and program planning. The document recommends designing clear, concise job aids tailored to staff needs in order to help them succeed in their roles.

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    Download as PDF, TXT or read online from Scribd

    NO MORE Staff Manuals

    Uploaded by

    jerdman27007
    53 views36 pages
    This document discusses alternatives to traditional staff training manuals for supporting employees at Camp Wesley Woods. It introduces job aids and performance support systems which provide on-the-job resources to guide staff actions. Examples of job aids used at Camp Wesley Woods are checklists for transportation safety and program planning. The document recommends designing clear, concise job aids tailored to staff needs in order to help them succeed in their roles.

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    Using job aids

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    This document discusses alternatives to traditional staff training manuals for supporting employees at Camp Wesley Woods. It introduces job aids and performance support systems which provide on-the-job resources to guide staff actions. Examples of job aids used at Camp Wesley Woods are checklists for transportation safety and program planning. The document recommends designing clear, concise job aids tailored to staff needs in order to help them succeed in their roles.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    53 views36 pages

    NO MORE Staff Manuals

    Uploaded by

    jerdman27007
    This document discusses alternatives to traditional staff training manuals for supporting employees at Camp Wesley Woods. It introduces job aids and performance support systems which provide on-the-job resources to guide staff actions. Examples of job aids used at Camp Wesley Woods are checklists for transportation safety and program planning. The document recommends designing clear, concise job aids tailored to staff needs in order to help them succeed in their roles.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 36

    NO MORE Staff Training Manuals:

    Real Tools to Help Staff Succeed

    John Erdman Camp Wesley Woods Townsend, Tennessee jerdman2@gmail.com

    Hermann Ebbinghaus - Memory: A Contribution to Experimental Psychology

    Five Moments of Need


    Acquisition of Knowledge (Training) 1. When learning for the first time (New) 2. When wanting to learn more (More)

    Application of Knowledge (Performance Support )


    3. When trying to remember and/or act upon ( Apply) 4. When something goes wrong (Solve) 5. When something changes (Change)

    Conrad Gottfredson and Bob Mosher - Innovative Performance Support

    Conrad Gottfredson and Bob Mosher - Innovative Performance Support

    Three Nested Concepts


    Job Aids Performance Support Systems Knowledge Management

    Knowledge Management
    Capturing

    Developing
    Sharing

    Effectively Using Organizational knowledge

    Michael Polanyi Personal Knowledge

    Knowledge Management
    Intellectual Capital
    Human Capital (Individual) Expertise Experience Capability Capacity Creativity Adaptability Social Capital (Staff) Interactions Relationships Networks Patterns Language

    Organizational Capital (Camp)


    Processes Database Intellectual Property Flexibility

    Camp Knowledge

    Human: How do I get kids excited about camping out? Social: Which supervisor is the best source of help in dealing with a camper behavior problem? Organizational: What is the camps policy on social media and campers?

    Performance Support Systems


    Integrated resources and tools to help the user perform a task

    Types of Performance Support Systems


    Electronic Performance Support System

    Knowledge Management System


    Enterprise Social Network

    Learning Management System


    Job Aid

    Effective Performance Support


    Convergence Simple Relevance

    Allison Rossett and Lisa Schafer Job Aids & Performance Support

    Job Aid
    Repository of information, processes, or perspectives

    that is external to the individual and


    that supports work and activity by directing, guiding, and enlightening performance.
    Allison Rossett and Jeannette Gautier-Downes A Handbook of Job Aids

    Purpose of Job Aids


    Information
    Make data useful Who, what, where, when, and/or which Organized by user frame of reference, function, or subject-matter Examples - phonebook, directory

    Process
    Guide actions How Show steps in order Examples - flowchart, instruction manual

    Coaching
    Make suggestions Why Accommodate new, difficult, or ambiguous situations Example Travel guide

    Categories of Job Aids


    Before During Task After

    Planner

    Sidekick

    Feedback

    How will I..?

    Help!!!

    How did I do?

    Allison Rossett and Lisa Schafer Job Aids & Performance Support

    Camp Wesley Woods Off-Site Transportation Pre-Departure Checklist 1. Have the following items on the vehicle been checked: - Brakes - Lights - Tires - Mirrors - Seat belts - Fuel level - Horn - Windshield wipers - Emergency flashers 2. Does the vehicle have the following emergency items: - Fire extinguisher - Reflectors - First aid kit - Vehicle registration and insurance card - A copy of the Transportation Emergency Procedures - At least one fully charged cell phone 3. Do you have: - A written roster of everyone in the vehicle - Health forms for everyone in the vehicle 4. Have you completed an off-site trip form and checked-out with the office? 5. Have you conducted the required passenger safety orientation?

    Camp Wesley Woods Program Planning Checklist Program Goals What are the campers/students/participant outcomes this program will achieve? How does the programs structure support these outcomes? How will the programs activities help achieve these outcomes? Alignment with Camps Mission How does this program proactively reach out to campers/students/participants? How does this program help campers/students/participants to connect with one another and the camp? In what ways will campers/students/participants grow physically? emotionally? intellectually? spiritually? Alignment with Camps Values Is this program consistent with who we are as a Christian camp? Is this program focused primarily on the needs of the campers/students/participants? Is this program safe and does it promote good health? Is the program both fun and active? As we plan and conduct the program are we being good stewards of the camps resources? Is this the best program possible given the goals and available resources?

    Adapted from Robert Mager and Peter Pike Analyzing Performance Problems

    Welcoming People The WESTERN Way W - Warm smile & greeting E - Eye contact S - Shake hands T - Tell them who you are E - Express how you feel R - Repeat their name N - Notice and mention something special about them

    Attending Skills Campers level Eye contact Posture Physical response Verbal response

    Our Values
    Christian Mission Driven Those We Serve First Relationships Oriented Safe & Healthy Fun & Active Practice Stewardship Committed to Excellence Servant Leadership

    Camp Wesley Woods Outdoor Education Program Instructor Self Reflection Did I begin effectively? (Attention, motivation & overview) Did I effectively engage the students ? (Question + wait time + name) Did I effectively motivate the students? (Level of concern, success, knowledge of results, interest &feeling tone) Did I effectively plan and manage the class logistics? (Location, materials, environment & distractions) Did I effectively manage student behavior? (Take charge, clear expectations, positive, focused on what to do) Did I finish effectively? (Summary, remotivation & closure)

    Did the students achieve the objectives for the class? (Cognitive, psychomotor & affective)

    Types of Job Aids


    Step-by-Step Worksheets Checklists Decision Tables Flowcharts Diagram/Map Array

    Job Aid Formats


    Cards Sheet Poster Bulletin Board Document Manual Props App

    Resources
    Job Aids and Performance Support Allison Rossett and Lisa Schafer

    A Handbook of Job Aids Allison Rossett and Jeannette Gautier-Downes

    Job Aids Basics Joe Willmore

    Innovative Performance Support : Strategies and Practices for Learning in the Workflow Conrad Gottfredson and Bob Mosher

    NO MORE Staff Training Manuals:


    Real Tools to Help Staff Succeed

    John Erdman Camp Wesley Woods Townsend, Tennessee jerdman2@gmail.com

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