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Release Notes: Emc Snapview and Admsnap

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EMC SnapView and Admsnap

SnapView Version 02.03.5.022 and


Admsnap Version 02.03.004

Release Notes
P/N 300-002-132
REV A01
December 15, 2004

These release notes contain supplemental information about the


following EMC products:

SnapView version 02.03.5.022 and admsnap version 02.03.004.

EMC Navisphere SnapView user interface (UI) version 6.6.0.

Please read these release notes completely before installing or using the
software.
Topics include

Product Descriptions ................................................................................. 2


New Features and Changes...................................................................... 3
Environment and System Requirements ................................................ 4
Installation Notes ....................................................................................... 5
Issues Fixed in This Release...................................................................... 6
Known Problems and Limitations........................................................... 8
Technical Notes ........................................................................................ 14
Documentation ......................................................................................... 29
Documentation Updates ......................................................................... 29
Software Media ........................................................................................ 31
Special Installation Instructions ............................................................. 31
Troubleshooting and Getting Help........................................................ 32

Product Descriptions

Product Descriptions
SnapView
EMC SnapView is a storage-system-based software application that
allows you to create a copy of a LUN by using either clones or snapshots.
You can use the clone or snapshot for decision support, system backups,
data modeling, software application testing, or as a base for temporary
operations on the production data without damaging the original data
on the source LUN.
A clone is an actual copy of a LUN and it takes time to create. A
snapshot is a virtual point-in-time copy of a LUN and takes only seconds
to create. Depending on your application needs, you can create clones,
snapshots and snapshots of clones.

Admsnap
The admsnap program runs on host systems in conjunction with
SnapView in the SPs, and lets you start, activate, deactivate, and stop
SnapView sessions. All admsnap commands are sent to the SP through
the Fibre Channel bus.
The admsnap utility is an executable program that you can run
interactively or via script.
For all Microsoft Windows and UNIX platforms, flush cached data
from the host before you start a session. Failure to do this will result in
an inconsistent or unusable point-in-time copy.
The admsnap clone commands can activate and deactivate a clone, and,
for a Windows platform, flush data from a source LUN to its clone,
bringing the source and clone into the synchronized state.

SnapView Rollback
SnapView rollback is a feature that allows the system administrator to
unsnap a SnapView source LUN, instantly restoring its contents from
a different point-in-time version. Any persistent SnapView session can
be rolled back, in a way that appears instantaneous to host computers,
without destroying any of the source LUNs sessions or snapshots. The
production host's view of source LUN contents changes immediately,
though actual data copying back to source LUNs runs invisibly in the
background at a user-controllable speed.
The source LUNs that are the target of a rollback operation remain
accessible and accept host I/O during and after the rollback; any new

EMC SnapView and Admsnap Release Notes

New Features and Changes

data written from the host supersedes data being rolled back from the
session.
A rollback operation is non-destructive: the source LUNs other sessions
are unaffected by the rollback and can still be accessed via their snapshot
LUNs. The session being rolled back is also unaffected, except that any
snapshot associated with it becomes temporarily inaccessible to host I/O
for the duration of the rollback operation.

CLARiiON VSS Hardware Provider


Included with this software is the CLARiiON Hardware Provider for
Microsofts Volume Shadow Copy Service on Microsoft Windows
Server 2003. The implementation of this hardware provider allows a
Windows Server 2003 application, using the VSS API, to create/manage
SnapView snapshots and SnapView clones on CLARiiON Fibre Channel
storage systems without the explicit use of traditional CLARiiON user
interfaces such as SnapView admsnap and/or Navisphere software.
VSS is part of Microsofts storage initiative for Windows Server 2003.
VSS provides coordination between writers, requestors, and providers.
Writers are applications that can write to volumes and participate in the
shadow copy synchronization process. Requestors initiate the creation
and destruction of shadow copies. Providers own the shadow copy data
and enable host access to the shadow copies.

New Features and Changes


This release contains cumulative changes to the SnapView 02.03.5.022
software release. These changes include the following:

Support for new CLARiiON CX300, CX500, and CX700 storage


systems. The SnapView UI is pre-installed on all of these systems.

SnapView has added support for incremental SAN Copy software


(SAN Copy v02.00.001 or higher).

The version numbering scheme for the SnapView and admsnap


software has changed to include leading zeros. For example, Version
2.3 is now referred to as Version 02.03.xxx.
For information on how the new version numbering scheme affects the
documentation, refer to the Documentation Updates section.

EMC SnapView and Admsnap Release Notes

Environment and System Requirements

Environment and System Requirements


This section identifies the hardware and software supported by
SnapView 02.03.5.022 .

Hardware
SnapView software is supported on CX300, CX400, CX500, CX600,
CX700 and FC4700-Series storage systems only. Admsnap is supported
on a host running any of the following operating systems: IBM AIX,
Hewlett Packard HP-UX, SGI IRIX, Linux, Novell NetWare, Sun
Solaris, Windows 2000, Windows NT, or Windows Server 2003.

Storage-System Software
The following table lists the revisions of Access Logix software that are
compatible with this release.
Storage-System Type

Access Logix Software

CX700

02.06.700.5.xxx or higher

CX600

02.06.600.5.xxx or higher

CX500

02.06.500.5.xxx or higher

CX400

02.06.400.5.xxx or higher

CX300

02.06.300.5.xxx or higher

FC4700-Series

8.51.5x or higher

Operating Systems
Please refer to the EMC Support Matrix for a complete listing of
operating systems supported by SnapView, VSS, and admsnap.

Navisphere Management Software


This release of SnapView and admsnap is compatible with the following
versions of EMC Navisphere Management Software:

Navisphere Host Agent 6.6.0.x.x

Navisphere CLI 6.6.0.x.x

Navisphere Manager 6.6.0.x.x

Navisphere SP Agent 6.6.0.x.x

EMC SnapView and Admsnap Release Notes

Installation Notes

Installation Notes
SnapView
The SP names of the CLARiiON array must be unique for the NDU of
the SnapView software to be successful.

CLARiiON VSS Hardware Provider

Windows Server 2003 32-bit must be installed on every system


where the Provider is installed.

Make sure that Navisphere CLI version 6.6.X is installed on the


server in the default location.

The administrator must set up a global user account for SYSTEM (all
capitals) on all arrays that are attached to the host.

Install the CLARiiON VSS Hardware Provider on a Windows Server


2003 host by executing the CLARiiON VSS Provider InstallShield
Package on your software media. The administrator will be asked to
supply the password for the SYSTEM global user account that was
set up for the domain of CLARiiON arrays that are attached to the
host.

Support for Differential (SnapCopy Copy-On-First-Write) Shadow


Copies requires SnapView storage-system software to be installed
and sufficient snapshot cache to be configured.

Support for Plex (SnapView clone) Shadow Copies requires


SnapView, Navisphere CLI Provider, and Navisphere SnapView
Clone Provider array software to be installed. This support also
requires that any Shadow Copied Source LUN and its clone(s) be in
an existing Clone Group.

Create a file named C:\Program Files\EMC\Navisphere


CLI\ClariionSPAddress that contains the IP addresses of the
CLARiiON Storage Processors on separate lines for array1 through
arrayN as shown in the following example.
<array1 SP As IP address>
<array1 SP Bs IP address>
.
.
.
<arrayN SP As IP address>
<arrayN SP Bs IP address>

EMC SnapView and Admsnap Release Notes

Issues Fixed in This Release

Issues Fixed in This Release


Problem Description

Detail

AIX Admsnap: AIX does not guarantee that all of


the buffers are flushed with the sync; sync; sync;
command sequence. This requires that fsck be run
on the clone after it is fractured before it can be
mounted on the backup host.

Frequency of occurrence: Frequently


Effect: The activated SnapView session will require the LUN(s)
to be repaired with fsck.
Prevention/Resolution:
IBM supports the current recommendation to create a separate
JFSLOG file for each file system instead of one for each
volume group.

[87316]

Windows 2000 Admsnap: Admsnap activate will


fail if the associated volume is deported prior to
deactivating the session.
[87262]

Frequency of occurrence : Frequently


Effect: The subsequent activate will fail after a volume group is
deported and deactivated.
Prevention/Resolution:
Admsnap deactivate has been modified to properly deactivate
a session if the physical devices do not contain Windows
logical volumes.

Windows 2000 and Windows Server 2003


Admsnap: Admsnap returns an error level of 0,
even in failing situations.
[87667]

Frequency of occurrence : Frequently


Effect: The command output needs to be examined or parsed
to determine if the command was successful.
Prevention/Resolution:
Admsnap has been modified to set the error level to a non-zero
value in failing situations.

Windows 2000 and Windows Server 2003


Admsnap: Windows 2000 and Windows Server
2003 may retain filesystem structures when using
admsnap.
[90554, 91627, 92789]

Frequency of occurrence : Infrequently


Effect: An activated SnapView Clone or SnapShot may present
some of the filesystem structure from the previous
session/activation.
Prevention/Resolution:
Admsnap deactivate has been modified to ensure the volume
is removed from the operating system and all filesystem data
structures are discarded.

Admsnap (all Platforms): Stopping a SnapView


session and immediately starting a session using the
same session name may cause the SP to bugcheck.
[94152, 91251]

Frequency of occurrence : Infrequently


Effect: An SP may bugcheck and reboot.
Prevention/Resolution:
This issue has been addressed in SnapView 2.20.0. Prior to
Release 2.20.0, a small delay is needed between stopping and
starting of the session if the same session name is used. This
applies only if the session stopped is not the last session on
the source LUNs).

SnapView: SnapView may bugcheck if the source


LUN is faulted.
[116838]

Frequency of occurrence : Infrequently


Effect: An SP may bugcheck and reboot.
Prevention/Resolution:
This issue has been addressed.

EMC SnapView and Admsnap Release Notes

Issues Fixed in This Release

Problem Description

Detail

SnapView: SnapView Incremental session will not


stop on I/O errors to the reserved LUN pool.
[113188].

Frequency of occurrence : Infrequently


Effect: A Incremental SAN Copy session will not terminate
when it should.
Prevention/Resolution:
This issue has been addressed

SnapView: SnapView Clones may leak memory on


a trespass event..
[115797]

Frequency of occurrence : Infrequently


Effect: The SP may reboot due to a memory exhaustion
condition.
Prevention/Resolution:
This issue has been addressed

EMC SnapView and Admsnap Release Notes

Known Problems and Limitations

Known Problems and Limitations


This section contains information and/or limitations that could adversely affect the
performance of the storage system if any listed work-around or fixes are not
implemented.

Generic Problems (Apply to All Platforms)


Problem Description
SnapView Clones and SAN Copy. Adding a
clone to a Clone Group whose source is the
destination of an active SAN Copy session may
hang the SAN Copy session.
[90823]

Detail
Frequency of occurrence: Frequent
Prevention/Resolution:
The SP on which the session is stuck must be rebooted to
clear this condition.

SnapView Clones and SAN Copy. Navisphere


CLI and Manager return an error message while
creating a Clone Group.
[77906]

Frequency of occurrence: Always (If selected LUN was


previously part of a SAN Copy session, this will always occur.)
Effect:
The software returns the following error while creating Clone
Group:
Creating Clone Group failed. Error
occurred while adding Clone driver to
LUNs extended attributes.
This error could mean (among other things) that the LUN is, or
was once, part of a SAN Copy session.
Prevention/Resolution:
Use the Navisphere CLI setfeature command to remove the
SAN Copy feature from the LUN.

SnapView Clones. Unbinding a faulted clone


private LUN without deallocating or reallocating the
clone private LUN will lead to serious problems
after the next reboot.
[83994]

Frequency of occurrence: Very infrequent


Prevention/Resolution:
You can prevent this by reallocating or deallocating the faulted
clone private LUNs before unbinding them. You should perform
the reallocation or deallocation before the next reboot.

SnapView Clones. A synchronization operation


gets stuck in the Queued to be Synchronized
condition.
[83018, 91758]

Frequency of occurrence: Very infrequent


Prevention/Resolution:
To recover, reboot the SP on which the synchronization is
stuck. If you set the Recovery Policy to Manual, an explicit
synchronization initiation will be needed to start the
synchronization again.

EMC SnapView and Admsnap Release Notes

Known Problems and Limitations

Problem Description

Detail

SnapView Clones. You can perform only a


maximum of 4 concurrent synchronizations or
reverse synchronizations per SP, as opposed to 20,
as stated in the manual. This restriction may be lifted
in a future SnapView release.
[75009, 76558]

Frequency of occurrence: Always


Effect:
If you start more than 4 synchronizations and/or reverse
synchronizations, the software queues the remainder.
Prevention/Resolution:
N/A.

SnapView. Once you remove a LUN from the


SnapView reserved LUN pool, it is unowned.
[75223]

Frequency of occurrence: Whenever a LUN is removed from


the SnapView reserved LUN pool.
Effect:
The LUNs are unowned, and the LUN must be trespassed to
allow an SP to take ownership of the LUN.
Prevention/Resolution:
To start using a LUN that has been removed from the
SnapView reserved LUN pool:
1. The LUN must be explicitly trespassed using Navisphere
which forces an SP to take ownership of a LUN.
2. Add the LUN to the attached hosts Storage Group.
The LUN can now be accessed by the attached host .

SnapView. When the storage system terminates a


SnapView session due to an unexpected event
(trespass, save area exhaustion, and so on), a
warning message is not posted to the management
station.
[59416]

Frequency of occurrence: Always


Effect:
When the system ends a SnapView session, Navisphere
Manager will display offline next to the SnapView
session's icon in the Enterprise window.
Prevention/Resolution:
Check the SP Event Log to determine the cause of the
termination of the SnapView session.

SnapView with MirrorView software. A


SnapView session cannot be started and a snapshot
cannot be created on a MirrorView secondary image
LUN during the synchronization of the image.
[67991]

Frequency of occurrence: Always


Effect:
The operation fails and the command must be retried after the
synchronization completes.
The software produces two distinct error messages (one for
starting a session, and one for creating a snapshot).
Prevention/Resolution:
Starting a session or creating a snapshot on a MirrorView LUN
that does not currently have a snapshot will cause a restacking
of the device to insert SnapView, which is not allowed during a
MirrorView synchronization.

EMC SnapView and Admsnap Release Notes

Known Problems and Limitations

10

Problem Description

Detail

SnapView. The listing of the SnapView save area


statistics may display negative values.
[78395]

Frequency of occurrence: Infrequently


Effect:
The save area usage statistics are inaccurate.
Prevention/Resolution:
Trespass the SnapView sessions to the original owning
(default) SPs.

SnapView. Heavy I/O to a SnapView session may


cause the storage system to respond slowly to
Navisphere requests.
[78394]

Frequency of occurrence: Infrequently


Effect:
The storage system responds slowly to Navisphere
Management requests.
Prevention/Resolution:
When this has been observed, the SnapView source or
snapshot save area LUNs were created on the PSM LUNs.
Resolve this problem by creating the LUNs from a different
RAID Group.

SnapView. SnapView persistent sessions may


trespass when a Storage Processor is rebooted
even if the attached host did not issue I/O requests
to the sessions.
[82215]

Frequency of occurrence: Infrequently


Effect: The persistent session will trespass.
Prevention/Resolution: The LUN(s) can be trespassed back to
the default SP.

SnapView Rollback and Dynamic Disks. A


SnapView session that contains a dynamic disk that
is rolled-back to the production host using
SnapView cannot be imported on the production
host using admsnap.
[88012]

Frequency of occurrence: Frequently


Effect:
Dynamic disks must be imported using the Disk Administrator
or the Microsoft Diskpart utility.
Prevention/Resolution: None at this time.

SnapView. SnapView save area LUNs may change


state to unowned when the LCC for an enclosure is
replaced.
[91459]

Frequency of occurrence: Infrequently


Effect:
The SnapView save area LUNs for the peer SP would be
displayed as unowned. Allocate the save area LUNs for each
SP from different enclosures ,or trespass the unowned save
area LUNs to the desired SP.
Prevention/Resolution: None at this time.

SnapView. SnapView may bugcheck if a SnapView


save area LUN cannot satisfy I/O requests.
[93068]

Frequency of occurrence: Infrequently


Effect:
The Storage Processor that currently owns the source LUN for
that session will bugcheck.
Prevention/Resolution: None at this time.

EMC SnapView and Admsnap Release Notes

Known Problems and Limitations

Platform-Specific Problems
Problem Description

Detail

Admsnap AIX. Admsnap may fail to


start a session on a source LUN that has
trespassed on systems using ATF
software.
[88799]

Frequency of occurrence: Frequently


Effect: The admsnap command may hang or take several minutes to
complete.
Prevention/Resolution; Use the Navisphere CLI to start the SnapView
session.

Admsnap - Linux. Admsnap on a


RedHat Linux 7.2 system will not
activate more than seven LUNs.

Frequency of occurrence: Frequently


Effect:
Cannot access more than seven LUNs on the backup host.
Prevention/Resolution:
The Linux kernel creates only 8 SG devices by default. Additional SG
devices must be created and then linked to the SD devices. (The internal
disk uses one of the SG devices.)

SnapView - Veritas. SnapView save


area usage may be significant when
synchronizing a Veritas mirror.

Frequency of occurrence: Always


Effect:
Snap View save area allocation is significant and may exhaust the save
area for the Storage Processor.
Prevention/Resolution:
1. On the production host unmount the file system and then start the
SnapView session using Navisphere CLI.
2. Make sure that the snapshot save area free capacity is larger (5%
larger should be sufficient) than the size of the Veritas mirror image.
This is because the synchronization being done by the software on the
second host will write the entire mirror and you will need the extra
SnapView save area space to hold the data.
3. On the second host, once the snapshot has been imported to Veritas,
break the mirror prior to letting Veritas start.
An alternative workaround is to create a snapshot save area LUN that is
larger (5% larger should be sufficient) than the LUN you will mirror. This
will avoid exhausting the snapshot reserved LUN pool.

[75026]

Admsnap - Windows 2000 and


Windows Server 2003. The admsnap
activate command cannot assign a drive
letter to a dynamic disk.
[78222]

Frequency of occurrence: Infrequently


Effect:
Unable to import the dynamic drive volume.
Prevention/Resolution:
To import a dynamic disk on the backup host do the following:
1. Use the admsnap activate command to activate the session, for
example, admsnap activate -s sessionname
2. Once activated, reboot the backup host.
3. Then use Computer Management to import the foreign disk.
4. After the dynamic disk is imported, make sure a drive letter has been
assigned to the imported disk.
5. Run admsnap clone_activate to refresh the data on the disk.

EMC SnapView and Admsnap Release Notes

11

Known Problems and Limitations

12

Problem Description

Detail

Admsnap - activate. Using the


activate command when all available
drive letters are allocated will result in
admsnap reporting the SCSI device
name for the devices
[86526]

Frequency of occurrence: Always


Effect:
The SnapView session is activated and the user would need to access the
LUNs via the SCSI device name of the LUN(s).
Prevention/Resolution:
Free up some of the drive letters.

Admsnap - Windows 2000 and


Windows Server 2003. The admsnap
activate command will display an
erroneous warning message if the o
and d options are used.
[97668]

Frequency of occurrence: Frequently


Effect:
An erroneous warning message is generated for a successful operation. If
the command line specifies o <physical drive> -d X: (where X is a valid
free drive letter), the activate command would succeed and the drive letter
would be assigned, but the admsnap command would print a warning
message that the drive letter was not assigned.
Prevention/Resolution:
None.

CLARiiON VSS Provider Windows


Server 2003. The CLARiiON Provider
does not operate properly when using
the Qlogic STORPort HBA driver with
hotfix 5.2.3790.1014 installed.
[89600]

Frequency of occurrence: Always


Effect:
The Provider software will return the error
VSS_E_VOLUME_NOT_SUPPORTED
Prevention/Resolution:
Use the Microsoft STORPort hotfix 5.2.3790.5 with Qlogic HBAs.

CLARiiON VSS Provider Windows


Server 2003. Import fails using 4-digit
LUN IDs
[94551]

Frequency of occurrence: Frequently


Effect:
The Provider software will fail the Shadow Copy Import.
Prevention/Resolution:
None at this time.

EMC SnapView and Admsnap Release Notes

Known Problems and Limitations

Configuration Limitations
The configuration guidelines for SnapView 02.03.5.022 are listed in the
following table.
Parameter

CX700, CX600, or FC4700

CX500 or CX400

CX300

100 maximum (includes


source LUN and Primary or
Secondary MirrorView
images)

50 maximum
(includes source LUN and
Primary or Secondary
MirrorView images)

50 maximum
(includes source LUN
and Primary or
Secondary MirrorView
images)

Clones
Per Storage System

8 maximum

Per Source LUN

8 maximum

8 maximum
Clone Groups
50 maximum

25 maximum

25 maximum

2 required

2 required

2 required

Per Storage System

300 maximum

150 maximum

100 maximum

Per Source LUN

8 maximum

8 maximum

8 maximum

8 maximum

8 maximum

8 maximum

100 maximum

50 maximum

25 maximum

Per Storage System


Clone Private LUNs
Per Storage System
Snapshotsa

SnapView Sessionsa
Per Source LUN
Reserved Pool LUNs
Per Storage System

a. The limits for snapshots and sessions include SnapView snapshots or SnapView sessions and any reserved snapshots or reserved sessions
used in another application such as SAN Copy.

EMC SnapView and Admsnap Release Notes

13

Technical Notes

Technical Notes
This section contains information that will help with the installation, use,
and management of the storage system. It provides generic information
that applies to all platforms and platform-specific information, except for
Hewlett Packard Tru64 systems.

Generic Notes (Apply to All Platforms)

14

SnapView SnapView sessions are created to support incremental


SAN Copy sessions. These sessions count towards the eight-session
limit for a source LUN.

SnapView All persistent sessions on a source LUN that were


created prior to Release 2.3 must be stopped before an incremental
SAN Copy session can be created on that source LUN. Once all of
the sessions are stopped on a source LUN, the SAN Copy session
and SnapView sessions (persistent and non-persistent) can be started
in any order.

SnapView Persistent sessions. SnapView 2.0 supports persistent


sessions, which survive host trespasses and SP reboots.

SnapView - Cache model. As of SnapView 1.3, the snapshot cache


LUNs are dedicated on a per-source-LUN basis instead of on a perSP basis. For details on how the caching model works and to
determine an appropriate snapshot cache size, refer to the EMC
SnapView Version 2.X Administrator's Guide for Navisphere 6.X (P/N
069001180).

SnapView - Upgrading. To ensure a correct and orderly upgrade


process, the installation software sets the storage-system cache sizes
to 0, and disables caching, as part of the software installation (NDU)
process. After the upgrade, you must redefine the cache settings to
appropriate values (possibly less than the previous values) and then
enable caching.

SnapView Clones If SnapView clones enter a degraded mode, you


will have to reboot the SP to clear the condition.

SnapView Clones Synchronization. On a CX400, you should


perform clone synchronization operations using either a medium
(which is the default) or slow synchronization rate.

SnapView Clones Percent Synchronized value gets reset to 0% if a


source LUN or a clone LUN is expanded when a sync or a reverse
sync operation is in progress. The data previously synchronized or
reverse synchronized is not re-synchronized if this happens.

EMC SnapView and Admsnap Release Notes

Technical Notes

SnapView Memory budget and cache usage. SnapView revision


2.10.06 and later removes the limitation of the memory budget. This
means SnapView can now exceed the capabilities of the memory
budget, eliminating the cache LUN or Copy-On-First-Write upper
limits. In other words, SnapView no longer imposes upper limits on
the amount of data that can be modified on the source LUN.
However, SnapView sessions must still have free/available cache
space.
A session that is stopped will free the associated space used on all of the
reserved LUNs that were allocated for that session. Once the last session on a
source LUN(s) is stopped, the reserved LUNs will be returned to the reserved
LUN pool.

SnapView - Statistics. The session statistics for I/O to the source


and snapshot are not persistent and therefore are reset to 0 upon
reboot or panic. This behavior is similar to the FLARE I/O statistics,
which reset with every reboot. Note that cache statistics should be
correct after a reboot, but session I/O statistics will reset to 0. [78941]

SnapView - LUN limit. For FC4700-Series storage systems, the total


number of LUNs plus snapshot LUNs should not exceed 523 (223
LUNs are storage-system LUNs and 300 LUNs are snapshot LUNs).
For a CX600 or CX700 storage systems, the total number of LUNs
plus snapshot LUNs should not exceed 1324 LUNs (1024 LUNs are
storage-system LUNs and 300 LUNs are snapshot LUNs). For a
CX400 or CX500 storage system, the total number of snapshot LUNs
should not exceed 150, and the total number of objects that can be
put in Storage Groups is 662.
Neither of these values include the PSM LUN, which the software requires
before using the application.

Neither the storage-system software nor Navisphere enforces these


limits. If you exceed these limits, the following may happen:

Some LUNs may be inaccessible to the host.


Attempts to fail over LUNs to the peer SP may not succeed,
causing the LUNs to be inaccessible.

Depending on the operating system, the system will react differently


when you attempt to access an inaccessible LUN. For example,
Novell NetWare will fail to boot if any LUNs it expects to access are
inaccessible.

SnapView - Chunk Size. SnapView supports 64-Kbyte chunk size


only.
EMC SnapView and Admsnap Release Notes

15

Technical Notes

SnapView Simulation Mode. SnapView Simulation Mode was


removed in SnapView Release 2.10.X. It is no longer required with
the enhancements to remove the SnapView memory budget limit.

SnapView Non-persistent sessions and SPs. SnapView sessions


are per SP and not per storage system, so you should not start a nonpersistent session on a LUN that has failed over to the other SP,
because that session will stop when the LUN trespasses back to the
SP that owns the source LUN of the session.

Admsnap and SnapView non-persistent session trespass. If, for


any reason, the snapshot LUN is trespassed, the SnapView sessions
for that LUN will terminate. This is normal because SnapView is not
resilient to non-persistent LUN trespasses.

Admsnap - Command execution time. Admsnap uses the Fibre


Channel bus to send its commands to the storage system. Any device
configuration issues or extremely heavy I/O to the attached storage
system will adversely affect communications. If an admsnap
command fails when you believe it should have succeeded, retry the
command.

Admsnap Generic Notes

Admsnap Support for Release 1, 1.1 and 1.2 versions of SnapView.


Admsnap for Solaris, HP-UX, Linux, Windows 2000, and Windows
Server 2003 do not support arrays running SnapView 1.2 or earlier.

Admsnap Platform-Specific Notes (Alphabetically by Platform)


AIX

16

SnapView persistent session on AIX with PowerPathsoftware.


Admsnap commands issued to a LUN (activate, deactivate) while it
is running a persistent SnapView session may appear to hang in the
presence of a host-to-array-path failure. The admsnap command is
not actually hung, but is experiencing timeouts at the driver level.
The command will complete in a time frame dependent upon the
number of configured host-to-array paths, number of LUNs and I/O
load. To avoid this problem, repair any path faults and restore LUNs
before issuing admsnap commands. If this is not feasible, try
reducing I/O load, and wait until PowerPath failover is complete (all
affected LUNs have trespassed), before issuing admsnap commands.
[77912]

EMC SnapView and Admsnap Release Notes

Technical Notes

SnapView clones on AIX with ATF. To regain access to an online


SnapView clone source LUN that had been previously marked
offline from an AIX host running ATF, either reboot the host or
perform an rmdev -d -l hdiskx followed by the cfgmgr command.
[77638]

Admsnap with AIX. If you issue an admsnap command to a LUN


on an AIX host and the LUN is currently not configured to use
SnapView, I/O to that LUN may hang. You must reboot the host to
regain access to the LUN. To avoid this issue, create a snapshot
device for any LUN you intend to use with SnapView prior to
issuing admsnap commands to that LUN.

Admsnap installation images for AIX. The admsnap CD now


contains two directories for the AIX admsnap packages. The
admsnap software for AIX 4.3.3 systems is located in the directory
aix4.3 and the software for AIX 5.1 and 5.2 systems is located in the
directory aix5.x.

Admsnap support for logical volumes. Admsnap has been


enhanced in this release to recognize logical volumes.for the start
and stop operations.

Admsnap. Admsnap now delivers an online man page.

DMP (Multiple Platforms)

Admsnap with DMP software. If you install and use the DMP
software for Solaris, you must use persistent SnapView sessions.
DMP-installed systems will sometimes generate I/O requests to both
SPs for a LUN. For SnapView, this will cause a session to trespass
when the non-owning SP receives the I/O request. A persistent
session will survive the trespass operation and I/O will continue
normally. Non-persistent sessions will terminate. Also, for admsnap
operations that use the -o <pathname> parameter, you can also use
the /dev/vx/rdmp/cXtXdXsX pathnames as arguments.

Admsnap support for HP-UX PowerPath. Version 02.03.004 of


HP-UX admsnap supports HP-UX PowerPath Revision 4.x.

Admsnap support for HP-UX PowerPath. Version 2.1 of HP-UX


admsnap supports HP-UX PowerPath with PowerPath patch 3.0.2.

Admsnap activate timings. When the -o option is not present on the


admsnap activate command line, admsnap by default rescans the
SCSI bus for new devices before activating the snapshot LUN. On
IA64 systems (HP-UX 11.23), the rescan operation may take several
minutes to complete. This delay can be avoided by adding the -r 0

HP-UX

EMC SnapView and Admsnap Release Notes

17

Technical Notes

option to the command line if the snapshot LUNs are already


accessible by the host (that is, this is not the initial time the devices
are being discovered by the host software). If the o option is
specified on the command line, then by default the SCSI bus is not
rescanned, so the -r 0 option is not necessary.

Admsnap with HP-UX - Importing and exporting snap volumes on


two hosts with different operating system revisions. The following
procedure describes how to import and export snap volumes on two
different revisions of HP-UX. [71822]
On the production host, do the following:
1.

2.

Unmount the file system from the volume group, using the
following command:
umount filesystem-name
Deactivate and export the volume group, by issuing the
following commands:
vgchange -a n volume-name
vgexport volume-name
Use the admsnap start command to start a session on the
snapshot LUN.
admsnap start -s session-name -o /dev/rdsk/cNtNdN
where cN specifies the HBA number; tN specifies the SP
number, and dN specifies the LUN number; for example
c0t1d12.

3.

4.

5.

On the backup host, use the admsnap activate command to


activate the snapshot and obtain the snapshot device name
in the form /dev/rdsk/cNtNdN.
admsnap activate -s session-name
Create a new volume group directory, using the following
form:
mkdir /dev/volume-name
mknod /dev/volume-name/group c 64 0x0X0000
Issue the vgimport command, using the following form:
vgimport volume-name /dev/dsk/cNtNdN

6.

Activate the newly imported volume group, as follows:

7.

vgchange -a y volume-name
Once the snapshot is activated, mount the volume group to a
file system, using the following format:
mount /dev/volume-name/lvol1 /filesystem

18

EMC SnapView and Admsnap Release Notes

Technical Notes

Admsnap. The admsnap start command now recognizes a simple


Veritas volume as a valid object type and will issue the start
operation to all devices that comprise that volume.

Admsnap support for Logical Volumes. Admsnap has been


enhanced in this release to recognize logical volumes.for the start
and stop operations.

Admsnap. Admsnap now delivers an on-line man page.

Admsnap and SnapView with IRIX xlv logical volumes.


SnapView does not support the use of xlv logical volumes. As a
result, you cannot use failover and SnapView in the same
configuration. Failure to observe this restriction may result in a
system panic, if an attempt is made to fail over a LUN while it is part
of a SnapView session.

Admsnap. Admsnap no longer supports Linux 2.2 kernels

Admsnap with Linux - Activate function. Currently the Linux host


cannot dynamically rescan the bus for new devices. Therefore the
admsnap activate command on Linux cannot perform this function.
Instead, you must reboot the Linux system. Before doing this, stop
all I/O. After rebooting, run the admsnap activate command to list
snapshot LUN device names.

Admsnap. The admsnap start command now recognizes simple


Veritas volumes as a valid object type and will issue the start
operation to all devices that comprise that volume.

Admsnap. The admsnap package now delivers an on-line man page.

SnapView. The reboot of the Linux host may be slow if there are
deactivated snapshots in the hosts storage group. Activating the
snapshots or removing them from the storage group will allow the
reboot to complete normally.

Admsnap with NetWare - Uninstalling Admsnap. You must


manually uninstall the admsnap components by deleting the
corresponding files and subdirectories from the emc\admsnap
subdirectory, since the remove_admsnap.bat file was not included
in the NetWare admsnap package. [76312]

Admsnap and SnapView with NetWare - Mounting snapshot


LUNs on volumes. The command list devices or Scan All LUNs is
required on the backup host before you mount snapshot LUN

Irix

Linux

NetWare

EMC SnapView and Admsnap Release Notes

19

Technical Notes

volumes. To make volumes available, you must issue a list devices


or Scan All LUNs command from the server console.

SnapView with ATF on NetWare. Restoring sessions to the default


SP for a Novell NetWare host running ATF via the atf_restore
command may hang the NetWare console. A workaround is to use
Navisphere CLI from the host to trespass the persistent SnapView
sessions to their default storage processor as follows: navicli -h <IP
addr> trespass LUN #. Then issue theatf_restorecommand. [78906]

SnapView with NetWare - NSS file system. EMC recommends not


using the NSS file system when using SnapView software on a
CLARiiON storage system.

SnapView with NetWare - Upgrading software. Before upgrading


storage-system software via NDU, stop all SnapView sessions on
that storage system. Failure to stop SnapView sessions on a NetWare
platform can result in a host that is accessing the snapshot LUNs to
panic (or ABEND). Since SnapView sessions are not persistent
during SP shutdown, all the sessions will be stopped by the very
nature of the NDU operation, which systematically issues a
shutdown and reboot of the array SPs. This behavior does not
adversely impact hosts that are accessing the source LUNs that have
associated SnapView sessions. [70142]

Admsnap with Solaris - Veritas volumes. As of admsnap 1.50,


Solaris supports sessions on file systems mounted on top of Veritas
volumes; for example,

Solaris

admsnap start -s s1 -o /target


where /target is the mount point for a file system created on top of a
Veritas volume.
admsnap start -s mysession -o /dev/rdsk/c2t0d0s3
admsnap start -s mysession -o /dev/rdsk/c2t0d1s1
admsnap start -s mysession -o /dev/rdsk/c2t0d5s7
For Solaris, admsnap 1.50 supports starting a session on simple
Veritas volumes by specifying the volume name. For example, with
vol01 in the example above, you can snap the whole volume by
specifying admsnap start -s mysession -o vol01.

20

EMC SnapView and Admsnap Release Notes

Technical Notes

The operations that are not supported in the admsnap 1.50 release for
Solaris, but may be added in a future release, are as follows:

Starting a session on Veritas plexes.


Starting a session on Veritas subdisks.
Starting a session on Veritas sub-volumes.
Starting a session on ANY other Veritas virtual object.

Admsnap supports PowerPath PowerVolumes Admsnap will


recognize PowerPath PowerVolumes as a valid object type for the
start command. and will issue the start operation to all devices that
comprise that volume.

SnapView supports PowerPath PowerVolumes for same host


access PowerPath PowerVolumes allow the SnapCopy and Clone
of a PowerPath PowerVolume to be accessed on the same host as the
source copy. This feature is enabled by the PowerVolume software.

Admsnap. Admsnap now delivers an on-line man page.

Windows (NT, 2000, Server 2003)

Admsnap software media: The admsnap software for Windows


Server 2003 is located in the folder named win2003.

Admsnap for Windows NT and physicaldrive0. Admsnap will


not activate a SnapView session that has been assigned
physicaldrive0 by the Windows NT host software. Typically, the C:
drive is assigned the physicaldrive0 device. Admsnap is designed to
not allow operations on the C: volume and physicaldrive0.

Admsnap and Nested Mount Points. Admsnap does not support


nested mount points. The physical device name can be used as
arguments to start and stop operations.

Admsnap and synchronizing clones. Admsnap clone_activate may


cause a drive letter to be displayed in Explorer even if the clone is
synchronizing. If this happens, execute admsnap clone_deactivate
and then admsnap clone_activate once the clone is synchronized
and fractured.

Admsnap with Windows Server 2003. A backup host reboot is


required to properly dismount the stale Disk Volume mount point if
the session is stopped without deactivating its snapshot first using
admsnap.

EMC SnapView and Admsnap Release Notes

21

Technical Notes

SnapView clones and Microsoft Cluster Server (MSCS). Whenever


you need to stop I/O to a clone or clone source, you must take the
LUN offline in order to ensure MSCS stops generating I/O. This
action is in addition to other actions such as admsnap
clone_deactivate.
The LUNs involved can be taken offline as follows.

Locate the Microsoft Cluster Server Disk Group resource that


includes the affected LUNs.

Use the the Microsoft Cluster Administrator to take the Disk


Group offline by right-clicking on the Disk Group and selecting
Take Offline.

Perform the clone operation.

When ready to resume I/O to the disk, use the Microsoft Cluster
Administrator to bring the Disk Group(s) back online by rightclicking the Disk Group and selecting Bring Online.

SnapView and Clones. Following is an example of the proper


sequence of steps for using admsnap with SnapView clones.
1.

Create a Clone Group with the source and clone LUNs of equal
size. For this example, the drive letter assigned to the source
LUN on the production host is H:.

2.

On the production host, populate the clone source LUN with


data and perform a complete synchronization.

3.

After the synchronization is complete, fracture the clone.

4.

On the backup host, execute admsnap clone_activate. A new


device comes online and a drive letter is assigned. The data on
the clone LUN is the same as the data on the source LUN. In this
example, assume the drive letter assigned is F.

5.

On the backup host, execute admsnap flush -o F.

6.

On the backup host, execute admsnap clone_deactivate -o F.


This will remove the volume from the Windows host.

7.

On the production host, modify the content of the source LUN.

8.

On the production host, execute admsnap flush -o H:

9.

Synchronize the clone LUN. This operation will update the clone
LUN with the changes made to the source LUN on the
production host.

10. After the synchronization is complete, fracture the clone.

22

EMC SnapView and Admsnap Release Notes

Technical Notes

11. On the backup host, execute admsnap clone_activate. The


modified data will be present on the volume. The admsnap
clone_activate command may not return the same drive letter as
the one from the previous step.

Admsnap clone activate with clone reverse synchronization. The


indexing service should be disabled on the source LUN of the clone
prior to performing a reverse synchronization.

Terminal Services. On Windows hosts, if Terminal Services is


installed, admsnap operations may fail. To avoid these issues, do not
use Terminal Services on the attached hosts.

Remote Desktop. On Windows hosts Remote Desktop may interfere


with the drive-letter assignment operations of admsnap. The drive
letter assignments may not be visible until the user logs off the host
and logs back in.

Admsnap and drive letter restriction. Admsnap does not allow the
use of drive letters A:, B:, C:, and D: with o and d options on
admsnap activate or admsnap deactivate commands. If A, B, C or D
drive letter is used, then only the physical drive will be activated and
no drive letter will be assigned.

Admsnap deactivate and manual deletion of drive letters. On the


backup host, if the drive letter is deleted before issuing the admsnap
deactivate command, the Windows host will be unable to flush the
file system buffers to the LUN on the storage system. This results in
old data being presented to the user on subsequent SnapView
session activates. To avoid this issue, do not delete the drive letters
of the LUNs that you use for SnapView sessions.

Admsnap list on Windows platforms. Using admsnap list and


specifying the WWN on a multi-partitioned LUN will list only one of
the drive letters. Using the d <drive letter> option on the command
line will allow you to successfully list the other partition on the LUN.

Admsnap on multi-partitioned LUNs. When using admsnap and


SnapView on multi-partitioned LUNs the user must properly select
the session to be activated on the second host. For example, if the
user starts two distinct sessions on the two partitions of a multipartioned LUN, a single activate will allow the user to access both
snapshot LUNs since SnapView operates at the LUN level but the
two snapshot LUNs will be from one session, not two.

Admsnap with Windows NT - Activate function. You can make


Windows NT and Windows 2000 discover the new device
dynamically (without rebooting) using the admsnap activate
command. To make sure Windows rescans the device bus, add the
following value to the Registry using regedt32:

EMC SnapView and Admsnap Release Notes

23

Technical Notes

Name: LunRescan
Type: REG_MULTI_SZ
Value: <you can leave this null>
Added to key:
\\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Disk

Admsnap with Windows NT Version 4.0 - Activate and deactivate


functions. If all the paths to one of the SPs have been disconnected
by cable pull, admsnap activate will cause a Windows NT version
4.0 server, running an Emulex HBA driver version 2.11a2 or earlier,
to panic when attempting to re-activate an activated or deactivated
snapshot. This panic occurs only if ATF is installed on the NT server,
and can be avoided by reconnecting the cables or by running Disk
Administrator prior to activating the snapshot. Another abnormal
behavior when attempting to activate a snapshot LUN with
disconnected paths is that the snapshot LUNs originally owned by
the disconnected SP will be trespassed, and thus, will stop all
sessions belonging to those trespassed LUNs. [75279]

Admsnap Activate with Windows 2000 and Windows Server 2003.


Admsnap activate will not allow the use of drive letters A:, B:, C:, or
D: for command line arguments specified with the d option. These
drive letters are the default for the system devices and admsnap
activate is designed not to allow the use of these volume letters. If
the user specifies one of these drive letters for an activate command,
admsnap will activate the session and report the physical drive the
LUN is present on, but will not assign a drive letter (since the user
requested A:, B:, C:, or D: and that drive letter cannot be assigned).

Admsnap Deactivate: Admsnap deactivate will not delete the drive


letter if the volume is in use by services or applications on the host.
For example, if Windows Explorer is open and the drive
letter/volume which is to be deleted is being accessed, admsnap will
not delete the drive letter and inform the user that an application is
using the drive letter.
Dynamic Disks. When you use Windows 2000 Disk
Management to import dynamic disks that are displayed as
foreign disks, you may receive the following error message:
Internal error - disk group exists and is
imported. After you accept the error message, the dynamic
disks that you are importing are still displayed as foreign disks.
This behavior can occur if you are trying to import foreign disks
that use the same disk group name as that of the current
computer's disk group.
For additional information about disk groups, refer to Article
260113 in the Microsoft Knowledge Base.

24

EMC SnapView and Admsnap Release Notes

Technical Notes

Output and Return Codes. The following changes have been made
to the Windows 2000 and Windows Server 2003 admsnap. These
changes affect the text output and return codes (exit codes) of the
command.

The output of the flush command has been changed to match


the output of the 2.0 and earlier releases:
Prompt> admsnap flush -o f:
Flushed F:

An error is now returned for an activate operation when no


drive letter is assigned.
Prompt> admsnap activate -s lun_17_session
Scanning for new devices.
Activated session lun_17_session on device
\\.\PhysicalDrive5.
Warning: No drive letter was assigned to any of
the activated devices.
Prompt> echo %errorlevel%
11

An error is now returned for an activate operation when no


drive letter is assigned for a multi-LUN activation where a drive
letter could not be assigned to one of the devices. (In this
example \\.\PhysicalDrive5 cannot be assigned a drive
letter.)
Prompt> admsnap activate -s test
Scanning for new devices.
Activated session test on device \\.\PhysicalDrive3.
Activated session test on device \\.\PhysicalDrive5.
Warning: One or more devices failed to have a drive
letter assigned.

Prompt> echo %errorlevel%


11

EMC SnapView and Admsnap Release Notes

25

Technical Notes

An error is now returned for an activate operation when no


drive letter is assigned for a multi-LUN activate where a drive
letter could not be assigned to one of the devices and the
specified drive letter could not be assigned either. For all -d
success output, the drive letter will be printed instead of the
physical drive name if one exists.
Prompt> admsnap activate -s test -d e:
Scanning for new devices.
User specified drive letter e:
Activated session test on device G:.
Activated session test on device \\.\PhysicalDrive5.
Warning: The specified drive letter was not assigned
to any activated devices.

Prompt> echo %errorlevel%


11

Option parsing failures now return an error.


Prompt> admsnap
Error: Operation not specified.
You must supply an operation.
Valid operations include: start, stop, flush,
activate, deactivate, clone_activate,
clone_deactivate, list, and help
Prompt> echo %errorlevel%
22

26

EMC SnapView and Admsnap Release Notes

Technical Notes

An error is now returned when the drive letter specified could


not be assigned and the drive letter specified on the command
line is currently mapped to a network drive. In this case, the next
available drive letter is not assigned or attempted to be assigned.
Prompt> admsnap activate -s lun_2_session -d y:
Scanning for new devices.
User specified drive letter y:
Activated session lun_2_session on device
\\.\PhysicalDrive3.
Warning: The specified drive letter was not assigned
to any activated devices.

Prompt> echo %errorlevel%


11

An error is now returned when the drive letter specified on the


command line is already assigned and the next available drive
letter is successfully assigned.
Prompt> admsnap activate -s lun_2_session -d e:
Scanning for new devices.
User specified drive letter e:
Activated session lun_2_session on device G:.
Warning: The specified drive letter was not
assigned to any activated devices.
Prompt> echo %errorlevel%
11

An error is generated if the list option is specified and the -l and


-d arguments do not match (the volume does not have the WWN
specified).

Prompt> admsnap list -l 60:06:01:72:31:0C:00:00:1C:33:0E:E7:81:9E:D7:11 -d h:


The specified LUN WWN does not match any devices
in object list.
Prompt> echo %errorlevel%
19

EMC SnapView and Admsnap Release Notes

27

Technical Notes

The admsnap command will return an error if the list option is


specified and there are no CLARiiON or Symmetrix LUNs
that match the default output (this can occur if there are LUNs in
the storage group but the devices do not have drive letters
assigned the default output mode includes drive letters).
Prompt> admsnap list
Warning: There were no devices found whose LUN
WWN could be listed in the default output
format.
Prompt> echo %errorlevel%
19

The admsnap command will return an error if the list option is


specified and there are no CLARiiON or Symmetrix LUNs in the
storage group.
Prompt> admsnap list
There were no devices found whose LUN WWN could
be listed.
Prompt> echo %errorlevel%
19

CLARiiON VSS Hardware Provider

Before installing the CLARiiON VSS Provider on a domain


controller, the administrator of the Windows Server 2003 system
must add the domain Administrators group to the roles folder under
Administrators Tools > Component Services. Otherwise, the
installation of the CLARiiON VSS Provider will fail because local
accounts are disabled and only domain accounts exist on a domain
controller.

Depending upon the configuration of the servers and CLARiiON


arrays, up to five SnapView snapshot source LUNs or eight
SnapView clone source LUNs can be used in a single ShadowCopy
operation. Configurations beyond these limits may fail due to the
VSS ShadowCopy Service requirement of completing the operation
in a specified time limit of 30 seconds.

Creation of Plex (SnapView clone) Shadow Copies may fail if


NetBIOS over TCP/IP has been enabled on the Windows Server
2003. .

28

Disable NetBIOS over TCP/IP from the WINS tab of the


Advanced TCP/IP Settings dialog box, which can be found
under the Local Area Connection Properties.

EMC SnapView and Admsnap Release Notes

Documentation

If NetBIOS over TCP/IP is required to be enabled, add map


entries for the addresses of all connected array Storage
Processors to valid hostnames in
%SystemRoot%\system32\drivers\HOSTS.

Documentation
The following documents apply to this product release and are located
on the SnapView documentation CD (P/N 068090623).
Part Number

Publication

069001180

EMC SnapView 2.X for EMC Navisphere 6.X Administrator's Guide

069001181

EMC SnapView Command Line Interfaces Reference

069001193

EMC SnapView Version 2.x Installation Guide

Documentation Updates
This section describes changes to the SnapView online help, the EMC
SnapView Version 2.X for Navisphere 6.X Administrators Guide
(P/N 069001180), the EMC SnapView Version 2.X Installation Guide, and
the EMC SnapView Version 2.X Command Line Interfaces Reference (P/N
069001181).
Installing the SnapView UI
Add the following information to the SnapView Installation Guide:
The SnapView UI is installed on all CX300, CX500, and CX700 storage
systems at the factory.

EMC SnapView and Admsnap Release Notes

29

Documentation Updates

SnapView Limits
In the SnapView Administrators and Reference Guides, replace the
SnapView Configuration Guidelines table on page 1-11 with the table
below:
Parameter

CX700, CX600, or FC4700

CX500 or CX400

CX300

100 maximum (includes


source LUN and Primary or
Secondary MirrorView
images)

50 maximum
(includes source LUN
and Primary or
Secondary MirrorView
images)

50 maximum
(includes source LUN
and Primary or
Secondary MirrorView
images)

8 maximum

8 maximum

8 maximum

50 maximum

25 maximum

25 maximum

2 required

2 required

2 required

Per Storage System

300 maximum

150 maximum

100 maximum

Per Source LUN

8 maximum

8 maximum

8 maximum

8 maximum

8 maximum

8 maximum

100 maximum

50 maximum

25 maximum

Clones
Per Storage System

Per Source LUN


Clone Groups
Per Storage System
Clone Private LUNs
Per Storage System
Snapshotsa

SnapView Sessionsa
Per Source LUN
Reserved Pool LUNs
Per Storage System

a. The limits for snapshots and sessions include SnapView snapshots or SnapView sessions and any reserved snapshots or
reserved sessions used in another application such as SAN Copy.

30

EMC SnapView and Admsnap Release Notes

Software Media

SnapView and Admsnap Version Numbers


The version numbering scheme for the SnapView and admsnap software
has changed to include leading zeros. For example, version 2.3 is now
referred to as version 02.03.xxx. The SnapView documentation and
online help do not reflect this change.
All references to SnapView (or admsnap) Version 2.3 (or higher) in the
documentation should be replaced with SnapView (or admsnap) Version
02.03.xxx (or higher).
Important: Older 2.X versions of SnapView and admsnap are Versions 2.0,
2.1, and 2.2. These versions are lower than Version 02.03.xxx.

Software Media
The following table lists the applicable software media for this product
release:
Product

CD Part Number

Description

SnapView

068090519

SnapView version 02.03.004 CD-ROM

Admsnap

068090628

Admsnap version 02.03.004 CD-ROM for the following


platforms:

AIX (4.3.3 and 5.x)

HP-UX

IRIX

Linux 2.4

NetWare

Solaris

Windows 2000

Windows NT

Windows Server 2003

Special Installation Instructions


NDU will require all SnapView sessions to be stopped prior to installation. If
the sessions are not stopped before the NDU is attempted, the NDU will fail.
This is required due to changes to the snapshot cache LUNs, which eliminate
the upper limit of the memory budget. The NDU process will perform all of
the necessary steps to complete the conversion of the cache LUNs during the
installation.

EMC SnapView and Admsnap Release Notes

31

Troubleshooting and Getting Help

Troubleshooting and Getting Help


This section provides specific instructions for contacting EMC Customer
Support and obtaining additional information about EMC products.
Where to Get Help
For questions about technical support and service, contact your service
provider.
If you have a valid EMC service contract, contact EMC Customer Service
at:
United States: (800) 782-4362 (SVC-4EMC)
Canada:

(800) 543-4782 (543-4SVC)

Worldwide:

(508) 497-7901

Follow the voice menu prompts to open a service call, then select
CLARiiON Product Support.
Sales and Customer Service Contacts
For the list of EMC sales locations, please access the EMC home page at:
http://www.emc.com/contact/
For additional information on the EMC products and services available
to customers and partners, refer to the EMC Powerlink website at:
http://powerlink.emc.com
For CLARiiON documentation, after you log in to Powerlink, select
Support > Document Library.

Copyright 2004 EMC Corporation. All Rights Reserved.


EMC believes the information in this publication is accurate as of its publication date. However, the information
is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS IS." EMC CORPORATION MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS
PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
EMC2, EMC, CLARiiON, Navisphere, and PowerPath are registered trademarks and Access Logix, FLARE,
Powerlink, SAN Copy, SnapView, and MirrorView are trademarks of EMC Corporation.
All other trademarks mentioned herein are the property of their respective owners.

32

EMC SnapView and Admsnap Release Notes

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