Info Memo Telkom Fy2008
Info Memo Telkom Fy2008
Info Memo Telkom Fy2008
0 TICKERS:
NYSE : TLK NOTABLE FIGURES:
LSE : TKIA
IDX : TLKM
As of December 31, 2008, Net additional subscribers of Speedy, Flexi and Cellular
have grown significantly by 167.6%, 190.9% and 41.6%, respectively
DIVISIONS:
Regional Divisions:I, II, III, IV, V,VI and VII On YoY basis, Total Operating Revenues rose by 2.1% to Rp.60.7 Tn
Total Expenses increased by 16.4% and EBITDA decreased by 6.6%, due to:
ISSUED SHARES:
20,159,999,280 shares 9 Early Retirement Program (“ERP”) with an expense of Rp.788 billion;
9 An increase in radio frequency usage charges of Rp.1.3 trillion. following the
SHAREHOLDERS COMPOSITION:
Govt. of Indonesia : 51.2% growth in Telkomsel’s BTS
Public : 46.4% Net Income decreased by 17.4%, mainly due to forex losses of Rp.1.6 trillion
Treasury Stock : 2.4%
(As of Dec 31, 2008) On YoY basis, our New wave revenue grew by 42.9%, and its contribution to total
revenue increased by 2.6% in 2008.
CONVERSION RATES (US$ 1.00):
2007 = Rp.9,394.0 (Dec 31,2007)
2008 = Rp.10,900.0 (Dec 31,2008)
OPERATIONAL HIGHLIGHTS:
FIXED LINE LIS vs CELLULAR SUBSCRIBERS
FY/07 FY/08
FY/08 (in million) Descriptions Growth (%)
(‘000) (‘000)
70 Fixed Line:
LIS
Cellular 65.3 LIS Wireline 8,685 8,630 -0.6
60
LIS Wireless (Flexi): 6,363 12,725 100.0
50 47.9 - Post paid 828 731 -11.7
40 - Prepaid 5,535 11,994 116.7
35.6
Total Fixed Line 15,048 21,355 41.9
30 24.3 Cellular:
20
16.3
- Postpaid 1,913 1,940 1.4
21.4
TELKOM FINANCIAL
INDICATORS – FY/08 (Rp.Trillion)
40 37.1
FINANCIAL HIGHLIGHTS (Consolidated):
Net Inc
35
31.7
34.6 Key Indicators FY/07 FY/08 Growth (%)
EB ITDA
30 Op. Revenues (Rp. bn) 59,440 60,690 2.1
25.7
25
21.9
Op. Expenses (Rp. bn) 32,967 38,382 16.4
20 Op. Income (Rp. bn) 26,473 22,307 -15.7
-
Net Inc./ADS(Rp) 25,763.2 21.509.2 -16.5
04 05 06 07 08
EBITDA Margin (%) 62.3 57.0 -5.3
OPERATIONAL RESULTS
Fixed-Lines in Service (including Fixed Wireless)
As of December 31, 2008, TELKOM recorded 21.4 million fixed lines in
service, consisting of 8.6 million fixed wirelines and 12.7 million fixed
wireless.
Cellular Services
As of December 31, 2008, Telkomsel has around 47 % subscribers market
N et
20 Add Cellular (mn)
17.4
18 share with a total of 65.3 million subscribers.
42%
During the year of 2008, Telkomsel added 6,014 new BTS (including
16
14 12.3
12 1,278 3G-BTS), and 67.3 million subscribers capacity. As of December
31, 2008, total Telkomsel’s BTS grew by 28.8% to 26,872 units.
10
FY/07 FY/08
international roaming partners in 176 countries as of the end of 2008. At
the of year 2008, Telkomsel had the largest network of any of the cellular
operators in Indonesia, providing coverage to more than 95% of
Cellular net additional
Indonesia’s population, including all counties in Indonesia and all sub-
subscribers for 2008 reached
17.4 million counties in Java, Bali, Nusa Tenggara and Sumatera.
No. : C.TEL.64/LP000/COM-10/2009 Number of Pages :18
The Year End of 2008 Results (Audited)
Telkomsel was the first In May 2008, Telkomsel was the first operator in South East Asia that
operator in South East launched BlackBerry® prepaid service. Activation via SMS was launched at
Asia that launched the same time, marking a worldwide first. By the end of 2008, BlackBerry®
BlackBerry® prepaid subscription had reached 35,000. In the same month, Telkomsel offered
service free modem unlimited package & unlimited package for kartuHALO
subscribers who use TelkomselFlash service.
600
500 As of December 31, 2008, there were 645K subscribers (exclude 205K for
167%
400 education and trial) of broadband ADSL internet access (Speedy) or 167.6
300 241 % growth from 241K subscribers compared to last year. The revenues
200
from Speedy services for the year of 2008 has reached Rp.1,438.7 billion.
100
FINANCIAL RESULTS
0
FY/07 FY/08
Balance Sheet
1Total
For this year, TELKOM’s Total Assets increased 11.2% from Rp.82,058.8
01.367 As s etS (Rp. Tn)
billion to Rp.91,256.2 billion.
91.3
Current Assets, decreased by 8.5% to Rp.14,622.3 billion, mainly due
11.2% to lower cash balance as result from increasing in cash payments for
82.1
operating expenses during 2008.
Non Current Assets increased by 16.0% to Rp.76,933.9 billion due to
increasing in our fixed assets more than Rp.10 trillion as a result
67.578 from capital expenditures for network infrastructures.
FY/07 FY/08
Operating Revenues
Operating Revenues which was presented in net basis for FY/2007 and
FY/2008, respectively, increased by Rp. 1,249.8 billion, or 2.1%, from
Rp.59,440.0 billion in 2007 to Rp. 60,689.8 billion in 2008. This increase
was lower than the same period last year, mainly attributed to an
aggressive price war in cellular industry, regulatory change in
interconnection since April, 2008, and customer life style.
The contribution of the increased revenues in 2008 is summarized as
follows:
Cellular revenues contribution Cellular revenues increased by Rp. 2,694.0 billion, or 11.9% compared
to total revenues increased by to the same period last year, mainly due to the growth in Telkomsel’s
3.6 % from the last year Minutes of Usage (MOU) by 257.3% to 90.2 billion minutes, as a result
contribution from the subscribers growth by 36.4% to 65.3 million.
subscribers.
Fixed Network
RSA 16% 2%
1%
Flexi revenue contributed to TELKOMFlexi revenues contributed to total TELKOM’s revenue in the
total revenues in the amount amount of Rp.3,697 billion consisting of installation charges, monthly
of Rp.3,697 billion subscription charges, local & domestic long distance revenues which
Operating
33.789 Revenues To make comparison with previous quarter, below we represent the
Q4/07 v s Q4/08 (Rp. Tn)
proforma QoQ and YoY table, which are presented on net basis.
Legacy services are derived from the basic services of fixed wireline, fixed
wireless and cellular (including SMS), network services, and other
telecommunication services. New Wave services encompass data
communication for enterprise, internet connectivity, broadband services,
IT services and other value added data services.
For comparing our results that related with current strategy, we provide
Table 5, containing financial results for Legacy & New wave businesses
Our New Wave business has In mature Legacy business, for the full year 2008, Legacy revenues
positive trend and grew by declined by 0.8%, mainly due to declined on interconnection tariff,
42.9%
pressure on cellular price war and lifestyle change on wireline usages.
The new wave revenue grew by 42.9%, and its contribution to total
revenue increased from 6.6% in 2007 to 9.2% in 2008. Therefore, the
Legacy revenue decline was offset by an increase on the New Wave
revenue.
Operating Expenses
Operating Expenses increased by Rp. 5,415.0 billion, or 16.4%,
Expenses Contribution
FY/08: summarized as follows:
M rktg
6% Operations, maintenance and telecommunications services expenses
O&M
Depr increased by Rp.2,627.1 billion, or 27.4%, mainly resulting from the
29%
32%
network infrastructure growth (total BTS grew by 35.8%, consists of
Telkomsel BTS’s from 20,858 to 26,872 units and Flexi’s BTS from
1,911 to 4,054). The increasing of these network infrastructures,
G&A
primarily affected operation and maintenance costs, radio frequency
P ers
9%
24% usage charges, and also terminal costs.
Personnel Expense Personnel expenses increased by Rp.621.7 billion or 7.3%. The main
contribution to total contributors were primarily due to the recognition of accrued liability
expenses decreased by 2% related to TELKOM’s early retirement program in 2008 that covered
from the last year 1,156 participants with total cost amounted to Rp.788 billion.
contribution
Marketing expenses increased by Rp.580.6 billion, or 32.8%, primarily
due to increase in advertising and promotion program and also
increase in customer education program related to increasing
competition in our business recently.
Based on Indonesian Tax Law, a listed company that the stocks owned by
the public are 40% or more of the total fully paid and traded stocks in IDX,
and such stocks are owned by at least 300 parties, each party owning less
than 5% of the total paid-up stocks for six months in one year. These
requirements had been fulfilled by TELKOM and the Company had entitled
to obtain a reduction of corporate income tax by 5%.
Capital Expenditure
During the year of 2008, total Capex for TELKOM Group amounted to
Rp.22,244.5 billion, primarily allocated to TELKOM for Rp.6,086.9 billion
and Telkomsel for Rp.15,915.0 billion.
Consolidated Debt
Debt portion in US$ has
decreased by 10% to As of December 31, 2008, the breakdown of debt portfolio (short-term
minimize forex loss on our and long-term) in foreign currencies and Rupiah equivalents were as
bottom line follows:
For 2008, TELKOM applied new strategy related to hedge our cash
position. Our new hedging strategy is provided by natural hedging
through maintaining cash and cash equivalent amounted around 50%
from approximately current maturity and average payment for
capex/opex during 12 months ahead. With this new strategy, total
hedging amounted US$ 90 million/month for one year ahead.
Human Resources
HERI SUPRIADI
Table 1
PT TELEKOMUNIKASI INDONESIA Tbk and SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS (AUDITED)
As of Dec 31, 2007 and 2008
(in million Rupiah)
2007 2008
ASSETS
CURRENT ASSETS
Cash and cash equivalents 10,140,791 6,889,945
Temporary investments 159,504 267,044
Trade receivables
Related parties - net of allowance for doubtful
accounts of Rp.69,521 million in 2007
and Rp.81,196 million in 2008 449,085 544,974
Third parties - net of allowance for doubtful
accounts of Rp.1,030,935 million in 2007
and Rp.1,122,709 million in 2008 2,912,403 2,964,795
Other receivables - net of allowance for
doubtful accounts of Rp.10,982 million in 2007
and Rp.9,194 million in 2008 150,508 108,874
Inventories - net of allowance for obsolescence of
Rp.54,701 million in 2007 and Rp.64,849
million in 2008 211,441 511,950
Prepaid expenses 1,407,410 1,875,773
Claims for tax refund 408,011 569,954
Prepaid taxes 60,222 805,594
Other current assets 78,720 83,407
Total Current Assets 15,978,095 14,622,310
NON-CURRENT ASSETS
Long-term investments - net 113,990 169,253
Property, plant and equipment - net of accumulated
depreciation of Rp.54,005,834 million in 2007
and Rp.61,917,333 million in 2008 60,075,808 70,589,590
Property, plant and equipment under Revenue-
Sharing Arrangements - net of accumulated
depreciation of Rp.502,563 million in 2007
and Rp.249,707 million in 2008 705,091 476,654
Prepaid pension benefit cost 398 97
Advances and other non-current assets 1,408,764 2,159,688
Goodwill and other intangible assets - net of
accumulated amortization of Rp.5,080,964 million
in 2007 and Rp.6,324,335 million in 2008 3,775,212 3,187,808
Escrow accounts 1,402 50,850
Total Non-current Assets 66,080,665 76,633,940
TOTAL ASSETS 82,058,760 91,256,250
10
Table 1 ( continued)
PT TELEKOMUNIKASI INDONESIA Tbk and SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS (AUDITED)
As of Dec 31, 2007 and 2008
(in million Rupiah)
2007 2008
LIABILITIES AND STOCKHOLDERS' EQUITY
CURRENT LIABILITIES
Trade payables
Related parties 942,912 1,376,146
Third parties 5,962,022 10,793,238
Other payables 16,679 11,959
Taxes payables 3,052,149 739,688
Accrued expenses 2,741,076 4,093,632
Unearned income 2,413,952 2,742,123
Advances from customers and suppliers 141,361 141,132
Short-term bank loans 573,669 46,000
Current maturities of long-term liabilities 4,830,809 7,054,233
Total Current Liabilities 20,674,629 26,998,151
NON-CURRENT LIABILITIES
Deferred tax liabilities - net 3,034,100 2,904,873
Unearned income on Revenue-Sharing Arrangements 503,385 299,324
Accrued long service awards 74,520 102,633
Accrued post-retirement health care benefits 2,768,923 2,570,720
Accrued pension and other post-retirement benefits costs 1,354,543 1,141,798
Long-term liabilities - net of current maturities
Obligations under finance leases 201,994 337,780
Two-step loans - related party 3,727,884 3,949,431
Bank loans 4,165,168 7,495,144
Deferred consideration for business combinations 2,500,273 1,458,545
Total Non-current Liabilities 18,330,790 20,260,248
MINORITY INTEREST 9,304,762 9,683,780
STOCKHOLDERS' EQUITY
Capital stock - Rp.250 par value per Series A
Dwiwarna share and Series B share
Authorized - 1 Series A Dwiwarna share and
79,999,999,999 Series B shares
Issued and fully paid - 1 Series A Dwiwarna share
and 20,159,999,279 Series B shares 5,040,000 5,040,000
Additional paid-in capital 1,073,333 1,073,333
Treasury stock - 244,740,500 shares in 2007 and
490,574,500 shares in 2008 (2,176,611) (4,264,073)
Difference in value arising from restructuring transactions and other
transactions between entities under common control 270,000 360,000
Difference due to change of equity in associated
companies 385,595 385,595
Unrealized holding (loss) gain from available-for-sale securities 11,237 (19,066)
Translation adjustment 230,017 238,319
Retained earnings
Appropriated 6,700,879 10,557,985
Unappropriated 22,214,129 20,941,978
Total Stockholders' Equity 33,748,579 34,314,071
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY 82,058,760 91,256,250
11
Table 2
PT TELEKOMUNIKASI INDONESIA Tbk and SUBSIDIARIES
CONSOLIDATED STATEMENTS OF INCOME (AUDITED)
FOR THE YEAR ENDED DEC 31, 2007 AND 2008
(in million Rupiah)
2007 2008
OPERATING REVENUES
Telephone
Fixed lines 11,001,211 9,730,257
Cellular 22,638,065 25,332,028
Interconnection
Revenues 12,705,911 12,054,314
Expenses (3,054,604) (3,263,560)
Net 9,651,307 8,790,754
Data, internet and information technology services 14,684,135 14,712,758
Joint operation schemes - -
Network 707,374 1,079,475
Revenue-Sharing Arrangements 427,978 326,052
Other telecommunications services 329,941 718,460
Total Operating Revenues 59,440,011 60,689,784
OPERATING EXPENSES
Depreciation 9,440,476 11,069,575
Personnel 8,494,890 9,116,634
Operations, maintenance and telecommunication
services 9,590,596 12,217,685
General and administrative 3,672,194 3,628,686
Marketing 1,769,147 2,349,729
Total Operating Expenses 32,967,303 38,382,309
OPERATING INCOME 26,472,708 22,307,475
OTHER (EXPENSES) INCOME
Interest income 518,663 671,834
Equity in net income (loss) of associated companies 6,637 20,471
Interest expense (1,436,165) (1,581,818)
(Loss) gain on foreign exchange - net (294,774) (1,613,759)
Others - net 328,584 508,605
Other (expenses) income - net (877,055) (1,994,667)
INCOME BEFORE TAX 25,595,653 20,312,808
TAX (EXPENSE) BENEFIT
Current (7,233,874) (5,823,558)
Deferred (693,949) 183,863
(7,927,823) (5,639,695)
INCOME BEFORE MINORITY INTEREST IN NET
INCOME OF CONSOLIDATED SUBSIDIARIES 17,667,830 14,673,113
MINORITY INTEREST IN NET INCOME OF
CONSOLIDATED SUBSIDIARIES - Net (4,810,812) (4,053,643)
NET INCOME 12,857,018 10,619,470
BASIC EARNINGS PER SHARE
Net income per share 644.08 537.73
Net income per ADS
(40 Series B shares per ADS) 25,763.20 21,509.20
12
Table 3
PT TELEKOMUNIKASI INDONESIA Tbk and SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS (AUDITED)
FOR THE YEAR ENDED DEC 31, 2007 AND 2008
(in million Rupiah)
2007 2008
CASH FLOWS FROM OPERATING ACTIVITIES
Cash receipts from operating revenues
Telephone
Fixed lines 10,987,600 9,166,209
Cellular 22,720,191 25,682,026
Interconnection - net 9,621,688 8,751,684
Data, internet and information technology services 14,822,515 14,828,097
Joint operation schemes 3,797 -
Other services 1,122,607 1,848,260
Total cash receipts from operating revenues 59,278,398 60,276,276
Cash payments for operating expenses (23,612,680) (26,637,184)
Cash refund to customers (18,876) (1,168)
Cash generated from operations 35,646,842 33,637,924
Interest received 514,524 659,450
Interest paid (1,470,328) (1,429,781)
Income tax paid (6,963,766) (8,551,296)
Net Cash Provided by Operating Activities 27,727,272 24,316,297
CASH FLOWS FROM INVESTING ACTIVITIES
Proceeds from sale of temporary investments and
maturity of time deposits 11,804 28,676
Purchase of temporary investments
and placements in time deposits (84,444) (158,582)
Proceeds from sale of property, plant and equipment 39,105 3,598
Proceeds from insurance claims 10,626 11,159
Acquisition of property, plant and equipment (15,056,802) (15,863,840)
Decrease (increase) in advances for purchases of
property, plant and equipment 15,710 224,291
(Increase) decrease in advances and other assets (61,590) (62,679)
Business combinations, net of cash (paid) acquired - (287,403)
Acquitition of intangible assets - (366,887)
Cash dividends received 510 3,637
Acquisition of long-term investments (13,782) (28,249)
Increase in escrow accounts - (49,448)
Net Cash Used in Investing Activities (15,138,863) (16,545,727)
CASH FLOWS FROM FINANCING ACTIVITIES
Cash dividends paid (6,047,431) (8,033,511)
Cash dividends paid to minority stockholders of subsidiaries (3,693,137) (3,732,401)
Proceeds from short-term borrowings 1,130,435 54,235
Repayments of short-term borrowings (1,233,333) (582,195)
Repayments of Medium-term Notes (465,000) -
Proceeds from long-term borrowings 5,119,000 8,433,000
Repayments of long-term borrowings (3,317,415) (4,865,401)
Payment for purchase of treasury stock (1,224,400) (2,087,462)
Repayments of promissory notes (199,365) (200,813)
Repayments of obligations under finance leases (26,392) (333,888)
Redemption of bonds (1,000,000) -
Net Cash Used in Financing Activities (10,957,038) (11,348,436)
NET (DECREASE) INCREASE IN CASH AND
CASH EQUIVALENTS 1,631,371 (3,577,866)
EFFECT OF EXCHANGE RATE CHANGES
ON CASH AND CASH EQUIVALENTS 193,584 327,020
CASH AND CASH EQUIVALENTS AT BEGINNING
OF YEAR 8,315,836 10,140,791
CASH AND CASH EQUIVALENTS AT END OF YEAR 10,140,791 6,889,945
13
Table 4
FINANCIAL RATIOS
As of Dec 31, 2007 and 2008
14
Table 5
Legacy and New Wave Revenues
As of Dec 31, 2007 and 2008
Table 6
FIXED TELEPHONE LINES
As of Dec 31, 2007 and 2008
Exchange Capacity
Wireline Lines ('000) 10,732 11,039 2.9%
Wireless Lines ('000) 12,832 15,885 23.8%
Total Exchange Cap. Lines ('000) 23,564 26,924 14.3%
Installed Lines
Wireline Lines ('000) 9,705 9,839 1.4%
Wireless Lines ('000) 9,384 19,861 111.7%
Total Installed Lines Lines ('000) 19,089 29,700 55.6%
Subscribers
Wireline Lines ('000) 8,324 8,303 -0.3%
Wireless Lines ('000) 6,336 12,699 100.4%
Total Subscribers Lines ('000) 14,660 21,002 43.3%
Public Phone
Wireline Lines ('000) 361 327 -9.4%
Wireless Lines ('000) 27 27 -1.5%
Total Public Phone Lines ('000) 388 354 -8.9%
Lis Fixed
Wireline Lines ('000) 8,685 8,630 -0.6%
Wireless Lines ('000) 6,363 12,725 100.0%
Total Lines In Services Lines ('000) 15,048 21,355 41.9%
15
Table 7
FLEXI PERFORMANCE
As of Dec 31, 2007 and 2008
Net additional
Classy/Postpaid SSF ('000) 34 (97) (387.7)
Trendy/Prepaid SSF ('000) 2,153 6,460 200.0
Total/Blended SSF ('000) 2,187 6,363 190.9
ARPU
Classy/Postpaid Rp (000) 114 93 (18.4)
Trendy/Prepaid Rp (000) 45 32 (28.9)
Total/Blended Rp (000) 53 38 (28.3)
NETWORK
BTS BTS 1,911 4,054 112.1
Coverage Cities 238 353 48.3
16
Table 8
PT. TELEKOMUNIKASI SELULAR (TELKOMSEL)
BALANCE SHEET
As of Dec 31, 2007 and 2008
(In billion Rupiah)
2007 2008
ASSETS
CURRENT ASSETS
Cash and cash equivalents 2,776 1,155
Acct. /Unbilled receivables 856 550
Prepayments 938 1,341
Others 489 1,211
Total Current Assets 5,059 4,257
NON-CURRENT ASSETS
Long-term Investment 20 20
Fixed Assets - net 38,251 46,359
Advances for Fixed Assets 98 1
Equipment not used in operations - net 56 37
Intangible assets - net 378 331
Others 815 926
Total Non-Current Assets 39,618 47,674
TOTAL ASSETS 44,677 51,931
CURRENT LIABILITIES
Short-term loans 533 -
Accounts payable & Accr. Liabilities 5,356 10,239
Taxes payable 1,878 236
Unearned revenue 2,004 2,416
Curr. maturities of med/long-term loans 2,632 4,740
Curr. maturities of oblig. under cap. lease - 130
Total Current Liabilities 12,403 17,761
NON-CURRENT LIABILITIES
Med/Long term loan - net of current maturities 3,880 4,640
Deferred tax liabilities 2,042 2,245
Others 160 252
Total Non-current Liabilities 6,082 7,137
EQUITY
Capital stock - Rp 1,000,000 par value
Authorized - 650,000 shares
Issued and fully paid - 182,570 shares 183 183
Additional paid-in capital 1,505 1,505
Retained earnings 24,504 25,345
Total Equity 26,192 27,033
TOTAL LIAB. & STOCKHOLDERS' EQUITY 44,677 51,931
17
Table 9
PT. TELEKOMUNIKASI SELULAR (TELKOMSEL)
INCOME STATEMENT
For the Year Ended Dec 31, 2007 and 2008
(In billion Rupiah)
2007 2008
OPERATING REVENUES
Post-paid 5,086 4,243
Prepaid 29,838 31,888
International roaming 579 652
Interconnection : - Revenues 3,276 3,008
- Expense (2,129) (2,636)
Other (Network lease) 21 44
Net Operating Revenues 36,671 37,199
OPERATING EXPENSES
Personnel 1,397 1,345
Operation & maintenance 6,236 7,944
General & administrative 761 740
Marketing 923 1,208
Other operating expenses 1,750 1,900
Depreciation 5,725 7,264
Total Operating Expenses 16,792 20,401
18
Table 10
PT. TELEKOMUNIKASI SELULAR (TELKOMSEL)
OPERATIONAL INDICATORS
As of Dec 31, 2007 and 2008
MOU (excluding free & incoming mins) bn minutes 25.2 90.2 257.3%
ARPU
Total (12 months average)
kartuHALO Rp.'000/month 264 216 -18.3%
simPATI Rp.'000/month 84 63 -25.1%
Kartu As Rp.'000/month 57 37 -34.9%
Blended Rp.'000/month 80 59 -26.9%
Non-voice/Data (12 months average)
kartuHALO Rp.'000/month 49 40 -18.8%
simPATI Rp.'000/month 25 16 -35.7%
Kartu As Rp.'000/month 23 18 -23.3%
Blended Rp.'000/month 25 17 -30.1%
NETWORK DATA
Network Capacity
Base stations installed (GSM/DCS/3G) Unit 20,858 26,872 28.8%
Overall capacity all network elements Subs. mln. 50.5 67.3 33.3%
Quality of Service
Call success rate % 94.24% 93.61% -0.6%
Call completion rate % 99.20% 98.73% -0.5%
EMPLOYEE DATA
Total employees person 4,080 4,129 1.2%
Efficiency ratio Subs/employee 11,738 15,815 34.7%