Leveraging Your Communications
Leveraging Your Communications
Leveraging Your Communications
Monica Brunaccini
Director, Leadership Development
Welcome!
AGENDA
Why communication is so important Introduction of PCSI - Coaching Styles Overview of each coaching style Distinction between styles Flexing your style real life scenarios Applying what you learn
Program Objectives
You will gain an understanding of:
Why coaching styles are important The strengths and liabilities of each style The impact of different styles in the workplace The impact of communication with someone of the same style or different style Opportunities to immediately apply your learning
Regardless of the changes in technology, the market for well-crafted messages will always have an audience. - Steve Burnett
(Technical Writer)
Types of Communication
Verbal
Interchange of information- thoughts, opinions, writing and/or speech Voicemail: How does it sound to the receiver? Email: How is it perceived by the receiver? Meetings: Be here now concept and no phones please. Listening: being an active listener What you say to the person and about the person.
Non-verbal
Interchange of information - observations and/or signs What is my body language stating? How does my resting face get interpreted? Are you fully engaged: the power of eye contact?
Communication Fundamentals
How do you know when you are connecting with someone in a conversation?
When the conversation is focused and organized When you feel compatible with the person When the pace seems even and everything clicks
Communication Fundamentals
How do you identify when there is a misconnection and a potential style difference?
When one person is talking much more than the other When you dont feel like the person gets it When your pace is different from the other persons
PCSI Assessment
Personal Coaching Style Inventory
Created by Coach Works International Used since 1995 by tens of thousands of individuals world-wide First coaching instrument developed by coaches for the coaching industry Designed to address the need for understanding and mastery of interaction styles Not a psychological/personality tool Intended to be a self-inventory how to enhance effective communication and relationships
Recognize style distinctions in others and yourself Aid you to build rapport and connect with others Focus on stronger, more strategic outcomes Can forward conversation more clearly and precisely
PCSI Styles
Director Presenter Mediator Strategist There is no right or wrong style and everyone has a little of each style.
Complete the assessment Total number checked for each column Mark this in the associated sections at the bottom of the page The highest score typically is your natural style, the one that best describes you!
Strong preference
Two High Scores (within 2 points) May lead with preferred style and can draw from others
Will lead with preferred style, may have developed from experience
Liabilities
-Impatient with those who work slowly -Lone ranger -Can be judgmental -Tendency to dominate others -Difficulty trusting others work -Need to be in control causes frustrations
Liabilities
-May not always be taken seriously -Poor operational follow through -Easily bored -May over promise and under deliver -Would rather talk than listen -Does not manage time well
Liabilities
-Likes privacy, difficult to get to know -Focuses on people issues first -Reluctant to correct difficult people problems -Doesnt like risk taking -Doesnt care for surprises -May avoid center stage
Liabilities
-Difficult to stop pursing perfectness -Fear of mistakes (time consuming) -Tends to be critical -Worries a lot -Slow to embrace new -Tends to be critical
Director Presenter
Mediator
Strategist
What is your reaction to the assessment? Does your primary style resonate with you? Do you have any questions about the different styles?
How does each style like to make decisions? How does each style work on a team? How does each style approach meetings? How does each style like to receive feedback? How does each style like to be acknowledged?
Quickly Based on facts Refer to the bottom line to help make decision Delegates any details
Considers the impact on other people Intuitive decision maker Gets others excited and takes them with them
Director
Presenter Mediator
By consensus Can see things from others perspectives which may slow the decision making process
Strategist
Needs data, details, facts, figures and logic The need for all the facts may slow the decision making process
Keeps the team moving towards the goal Focuses on action Focuses on bottom line and profit
Facilitator, motivator and networker Creates an atmosphere of fun Energises the team May show lack of follow through
Director Strategist
Provides the data to support decisions Finds change difficult Need for perfection can cause frustrations in others Very thorough
Presenter Mediator
Good listener, sensitive Peace maker Will lead if asked to May be overpowered or overshadowed by Directors and Presenters
Creates an agenda at the meeting Very active May do a lot of work outside the meeting to talk with others and gain their agreement
Director Strategist
Will come fully (or over) prepared May take the lead with lots of data May be rigid in opinion as a result of research and data
Presenter Mediator
Inclusive will get others views Will perform the introductions Listens to others Asks questions Active
Objectively rather than subjectively As an opportunity to get to the result Is likely to take immediate action Will see it as related to business, not personal
Finds it difficult to receive negative feedback mix with some positive May appear aloof to lighten the impact May take it personally
Director
Presenter Mediator
Accepting of any feedback Will take it to heart Will see all sides May find it difficult to receive positive feedback
Strategist
Finds it difficult to take criticism expects positive feedback May challenge or question feedback Needs stats and specifics to understand the feedback
In public For results and the impact on bottom line Title and power first, then money
Director Strategist
In private Given by someone they respect With specific examples
Presenter Mediator
In private Money With respect and honesty Mention and praise others who have contributed
Direct Communication
Task Focus
Director Strategist
Presenter Mediator
People Focus
Indirect Communication
What is your primary communication style? What are the strengths of your style? Where do you need to flex your style in individual interactions? Where do you need to flex your style in team communications?
Helpful Hints
Approach Directors with clear, concise information and a results orientation. Minimize chit chat. Approach Presenters with an exchange of personal information first, and respect their impulsive and intuitive ideas. Approach Mediators with acknowledgment and patience. Recognize their sensitivity and humble attitude, and encourage them to share their thoughts. Approach Strategists with as much data as possible, and respect their need for attention to detail. They may have important details that should not be overlooked.
Questions on any information that has been presented. Sharing of personal insights Suggestions on how to apply what you have learned
Outline the strengths and liabilities of your primary style Educate people about your style Identify where you need to flex your style Focus on enhancing a particular relationship -Consider someone you would like to interact with more effectively.
-What do you think is their natural style? -How could you approach communicating with them differently?
The Personal Coaching Styles Inventory (PCSI) was created by CoachWorks International. The handout you were given today is for your personal use ONLY and is considered value through the Pathways/ AITP partnership. To purchase the full PCSI tool, please visit the CoachWorks site at:
http://coachworks.com/pcsi.lasso
a premier leadership development program for A players and high potentials who are aggressively seeking the seat of CIO or another senior leadership position within IT an opportunity for AITP members to participate in customizable education and leadership training initiatives developed around three areas of professional development: leadership, technology and business
Boston
Tuesday May 10, 2011
Chicago
Tuesday July 12, 2011
San Francisco
Thursday June 9, 2011
Thank you.