41

PNR MANDATORY ELEMENTS

A Passenger Name Record (PNR) contains the details of passengers reservations, and other information related to a passengers trip. PNRs can also contain information to assist airline personnel with passenger handling. The items that make a PNR, are called elements. These PNR elements can either be mandatory or optional. A PNR can contain a maximum of 999 elements. An Amadeus PNR consists of minimum four mandatory elements:

An air segment A name element A contact element A ticketing element

SS NM AP TK

and the following one is optional: A received from element RF

When these elements have been entered to create the PNR, an END TRANSACTION entry (ET) is made to file the record in the Amadeus Central System. When a PNR is filed in the system, it is assigned a 6-character code called record locator. The record locator is used to retrieve a previously created and filed PNRs. The PNRs remain active in the Amadeus system for three days after the date of last active or inactive segment in the itinerary. When creating a PNR you can enter the elements in any order. As the system accepts each element, it assigns it a number and places it in a proper sequence. All transactions preformed are listed in the history of the PNR.

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42

Creating a PNR

When you create a PNR you can start with any of the four elements. In this case we will start by booking the air segments. The entry to display an availability display from Riga to Nice the 19th of May around 08:

AN19MAYSTO08

AN19MAYSTO08 ** AMADEUS AVAILABILITY - AN ** STO STOCKHOLM.SE 1 BT 107 C9 D9 J9 I9 Y9 B9 M9 /RIX ARN 5 1445 H9 Q9 T9 V9 W9 K9 G9 2BT:SK9640 C9 D9 J9 Y9 B9 M9 H9 /RIX ARN 5 1445 Q9 V9 W9 K9 G9 3BT:SK9642 C9 D9 J9 Y9 B9 M9 H9 /RIX ARN 5 1850 Q9 V9 W9 K9 G9 4 BT 109 C9 D9 J9 I9 Y9 B9 M9 /RIX ARN 5 1850 H9 Q9 T9 V9 W9 K9 G9 5 BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX HEL I 0740 V9 G9 SK:LH6303 C9 D9 Y9 B9 M9 H9 Q9 /HEL 2 ARN 5 0930 V9 W9 S9 6 BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX HEL I 0740 V9 G9 SK 703 C9 D9 J9 Y9 B9 M9 H9 /HEL 2 ARN 5 0930 Q9 V9 W9 K9 G9 7 BT 303 C9 D9 I9 B9 M9 H9 Q9 /RIX HEL I 0740 V9 G9 AY 635 C9 D9 I9 U9 Y9 B9 H9 /HEL 2 ARN 2 0930 K9 M9 V9 G9 N9 L9 O9 Q9 SL >

1510 1510 1915 1915 0850 0925 0850 0925 0850 0930

278 MO 19MAY 0800 0/F50 1:25 0/F50 0/F50 0/F50 0/F50 E0/M82 0/F50 E0/M80 0/F50 E0/M82 2:50 2:45 2:45 1:25 1:25 1:25

The entry to book 1 seat in C class from line 1:

SS1C1

RP/RIX1A0980/ 1 BT 107 C 19MAY 1 RIXARN HK1 SEE RTSVC

1445 1510

F50

0 O

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43 The entry to display availability return the 21 of May around 14:

ACR21MAY1400

AN21MAYSTORIX -AC** AMADEUS AVAILABILITY - AN ** RIX RIGA.LV 1 BT 108 C9 D9 J9 I9 Y9 B9 M9 /ARN 5 RIX H9 Q9 T2 V0 W0 K0 G0 2BT:SK9641 C9 D9 J9 Y9 B9 M9 H9 /ARN 5 RIX Q9 V0 W0 K0 G0 3BT:SK9643 C9 D9 J9 Y9 B9 M9 H9 /ARN 5 RIX Q9 V9 W9 K9 G9 4 BT 110 C9 D9 J9 I9 Y9 B9 M9 /ARN 5 RIX H9 Q9 T9 V9 W9 K9 G9 5AY:BA6022 C9 D9 I9 Y9 B9 H9 K9 /ARN 5 HEL I M9 L9 S9 V9 N9 O9 Q9 AY:BA6028 C9 D9 I9 Y9 B9 H9 K9 /HEL 4 RIX M9 V9 S9 N9 L9 O9 Q9 6 AY 812 C9 D9 I9 U9 Y9 B9 H9 /ARN 2 HEL 2 K9 M9 V9 G9 N9 L9 O9 Q5 S5 AY 125 C9 D9 I9 U9 Y9 B9 H9 /HEL 2 RIX K9 M9 V9 G9 N9 L9 O9 Q9 S9 7 *9B5970 JR KR YR XEV ARNTN BT 108 C9 D9 J9 I9 Y9 B9 M9 /ARN 5 RIX H9 Q9 T2 V0 W0 K0 G0 >

1645 1645 1950 1950 1305 1600 1305 1600 1440 1645

1905 1905 2210 2210 1500 1715 1500 1715 1459 1905

280 WE 21MAY 1400 0/F50 1:20 0/F50 0/F50 0/F50 0/320 0/AT7 E0/320 0/AT7 0 TRN 0/F50 3:10 TR TR 3:10 1:20 1:20 1:20

3:25

The entry to book 1 seat in C class from line 1:

SS1C1

RP/RIX1A0980/ 1 BT 107 C 19MAY 1 RIXARN HK1 SEE RTSVC 2 BT 108 C 21MAY 3 ARNRIX HK1 SEE RTSVC

1445 1510 1645 1905

F50 F50

0 O 0 O

Now insert your own name e.g.:

NM1JARANS/JANIS MR
You will also need a contact element. Here we will enter Mr Jaranss business phone:

AP B 7223344
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44 A ticketing element will indicate how and when the ticket is to be issued Here the ticket already has been issued:

TKOK

RP/RIX1A0980/ 1.JARANS/JANIS MR 2 BT 107 C 19MAY 1 RIXARN HK1 SEE RTSVC 3 BT 108 C 21MAY 3 ARNRIX HK1 SEE RTSVC 4 AP B 7223344 5 TK OK14AUG/RIX1A0980 >

1445 1510 1645 1905

F50 F50

0 O 0 O

To confirm and file the PNR you have to enter:

ET
If everything is correct, the system responses with a Record Locator:
RP/RIX1A0980/ 1.JARANS/JANIS MR 2 BT 107 C 19MAY 1 RIXARN HK1 SEE RTSVC 3 BT 108 C 21MAY 3 ARNRIX HK1 SEE RTSVC 4 AP B 7223344 5 TK OK14AUG/RIX1A0980 >et END OF TRANSACTION COMPLETE - ZGN2Y3

1445 1510 1645 1905

F50 F50

0 O 0 O

You have now created a basic PNR!

The following pages will cover some more details.

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45

Segments

Each individual itinerary element is called segment. A PNR can contain up to 99 itinerary elements. You can enter a flight segment using a short sell entry from an availability or schedule display.

SN30JULFRA

SN30JULFRA ** AMADEUS SCHEDULES - SN ** FRA FRANKFURT.DE 1 LH3347 C9 D9 Y9 B9 M9 H9 Q9 /RIX FRA 1 V9 W9 S9 2LH:BT7243 C5 D5 Y9 B9 M9 H9 Q9 /RIX FRA 1 V5 W2 G0 3 OK 881 C9 D9 Z9 Y9 M9 B9 T9 /RIX PRG E9 L9 Q9 N9 V9 OK 536 C9 D9 Z9 Y9 M9 B9 T9 /PRG FRA 1 E9 L9 Q9 N9 V9 4BT:SK9652 C9 D9 J9 Y9 B9 M9 H9 /RIX CPH 3 Q9 V9 W1 K0 G0 LH:SK3629 C9 D9 J9 Y9 B9 M9 H9 /CPH 3 FRA 1 Q9 V9 WC 5 BT 139 C9 D9 J9 I9 Y9 B9 M9 /RIX CPH 3 H9 Q9 T9 V9 W1 K0 G0 LH3055 C9 D9 Y9 B9 M9 H9 Q9 /CPH 3 FRA 1 V9 WC S0 6 BT 131 C9 D9 J9 I9 Y9 B9 M9 /RIX CPH 3 H9 Q9 T9 V9 W9 K0 G0 SK 631 C9 D9 J9 Y9 B9 M9 H9 /CPH 3 FRA 1 Q9 V9 W9 K9 G9 >

1410 1410 1525 1655 1805 1915 1805 1915 0735 0900

1530 1530 1610 1800 1835 2055 1835 2055 0810 1035

350 WE 30JUL 0000 E0/735 2:20 0/735 0/734 0/734 0/ARJ E0/321 0/ARJ E0/321 0/ARJ E0/M80 4:00 3:50 3:50 3:35 2:20

The entry to sell one seat in C-class on LH3347 (spaces are shown in the entry for clarity only):

SS 1 C 1
SS 1 C 1 Segment sell transaction code Number of seats required Class of service Line number

RP/RIX1A0980/ 1 LH3347 C 30JUL 3 RIXFRA HK1 NON-SMOKING FLIGHT SEE RTSVC

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1410 1530

737 E 0

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46 Header line: RP/ RIX1A0980/ Responsibility identifier code and slash as delimiter Office of responsibility (PNR ownership) and slash as delimiter

Segment line: 1 LH3347 C 30JUL 3 RIXFRA HK1 1410 1530 737 E 0 Line number Flight number Class of service Departure date Day of week airports of departure and arrival cities Status code holding confirmed Departure time Arrival time Aircraft type Electronic Ticket Number of stops

Certain airlines and flights will also show entertainment codes and regularity

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47

Connecting flights
Up to six connecting flights can be sold using a single short sell entry. If different classes of service apply, you must specify the classes required per flight segment:

SN14SEPFAO
SN14SEPFAO ** AMADEUS SCHEDULES - SN ** FAO FARO.PT 1BT:SK9646 C9 D9 J9 Y9 B9 M9 H9 /RIX Q1 V0 W0 K0 G0 LH:SK3627 C9 D9 J9 Y9 B9 M9 H9 /CPH 3 Q9 V9 W9 LH:SK3567 C9 D9 J9 Y9 B9 M9 H9 /FRA 1 Q9 V4 WC 2 BT 133 C9 D9 J9 I9 Y9 B9 M9 /RIX H9 Q1 T0 V0 W0 K0 G0 LH3053 C9 D9 Y9 B9 M9 H9 Q9 /CPH 3 V9 W9 S4 LH4400 C9 D9 Y9 B9 M9 H9 Q9 /FRA 1 V4 WC S0 3 BT 137 C9 D9 J9 I9 Y9 B9 M9 /RIX H9 Q9 T9 V9 W5 K1 G0 TP5801 C9 D9 Y9 M9 L9 H9 K9 CPH 2 N9 W9 Q9 V9 TP1917 C9 D9 Y9 M9 L9 H9 K9 LIS R9 N9 W9 Q9 V9

CPH 3 FRA 1 FAO CPH 3 FRA 1 FAO CPH 3 LIS FAO

0855 1035 1340 0855 1035 1340 1600 1825 2210

0925 1215 1545 0925 1215 1545 1630 2100 2250

30 SA 14SEP 0000 0/ARJ E0/AB6 E0/313 0/ARJ E0/AB6 0/314 0/ARJ E0.320 E0.319 8:50 8:50 TR 8:50

Entry to sell 2 seats from alternative two in M, C, M class:

SS 2 M C M 2
SS 2 M C M 2 Segment sell transaction code Number of seats required Class of service for first flight Class of service for second flight Class of service for third flight Line number
0855 0925 1035 1215 ARJ 0 O

RP/RIX1A0980/ 1 BT 133 M 14SEP 6 RIXCPH HK2 SEE RTSVC 2 LH3053 C 14SEP 6 CPHFRA HK2 NON-SMOKING FLIGHT SEE RTSVC 3 LH4400 M 14SEP 6 FRAFAO HK2 NON-SMOKING FLIGHT
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AB3 E 0 M

1340 1545

310

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48
SEE RTSVC

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49 Examples of short sell entries when the same class of service is used for subsequent flights in a connection: The entry to sell two seats from alternative one in M-class on the first and second flight and in C-class on the third one:

SS 2 M M C 1

RP/RIX1A0980/ 1 BT 133 M 14SEP 6 RIXCPH HK2 SEE RTSVC 2 LH3053 C 14SEP 6 CPHFRA HK2 NON-SMOKING FLIGHT SEE RTSVC 3 LH4400 M 14SEP 6 FRAFAO HK2 NON-SMOKING FLIGHT SEE RTSVC

0855 0925 1035 1215

ARJ

0 O

AB3 E 0 M

1340 1545

310

The entry to sell two seats from alternative one in M-class on the first flight and in C-class on the remaining two flights:

SS 2 M C 1
RP/RIX1A0980/ 1 SK9646 M 14SEP 6 RIXCPH HK2 OPERATED BY AIR BALTIC SEE RTSVC 2 SK3627 C 14SEP 6 CPHFRA HK2 OPERATED BY LUFTHANSA SEE RTSVC 3 SK3567 C 14SEP 6 FRAFAO HK2 OPERATED BY LUFTHANSA

0855 0925

ARJ

0 O

1035 1215

AB3 E 0 M

1340 1545

310 E 0 M

The last class indicator (C) applies for the remaining flights in the connection.

The entry to sell two seats from alternative one in M-class on all flights:

SS 2 M 2
RP/RIX1A0980/ 1 BT 133 M 14SEP 6 RIXCPH HK2 SEE RTSVC 2 LH3053 M 14SEP 6 CPHFRA HK2 SEE RTSVC 3 LH4400 M 14SEP 6 FRAFAO HK2 NON-SMOKING FLIGHT
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0855 0925 1035 1215 1340 1545

ARJ

0 O

AB3 E 0 M 310 0

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50

Display Service Information---RTSVC

In response to segment sell entry, the system may display text messages directly below the segment element. This text only appears when you book a seat, and not on a retrieved PNR. For example:
RP/RIX1A0980/ 1 BT 301 Q 25MAY 7 RIXHEL HK1 SEE RTSVC 2 BT 304 Q 30MAY 5 HELRIX HK1 SEE RTSVC 1815 1925 0915 1025 F50 F50 0 O 0 O

The third line advises you to: SEE RTSVC SEE RTSVC is extra service information regarding flight segments booked in Amadeus. When you have more than one segment in your itinerary, and you make the RTSVC entry, the system displays the flight service information for all the flights with RTSVC remark.

RTSVC
RTSVC RP/RIX1A0980/ * AMADEUS FLIGHT INFO * BT 301 Q RIXHEL F50 O ARRIVES TERMINAL I 9/ NON-SMOKING BT 304 Q HELRIX DEPARTS TERMINAL I 9/ NON-SMOKING F50 O

The entry to display service information for a specific flight segment in a PNR:

RTSVC1
RTSVC1 RP/RIX1A0980/ * AMADEUS FLIGHT INFO * BT 301 Q RIXHEL F50 O ARRIVES TERMINAL I 9/ NON-SMOKING

Note: Since this information is transmitted to Amadeus from the individual airline, its content and format can vary from one airline to another.

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51

Name elements
A passenger name element consists of the family name, given name or initial, and title. You can enter up to nine names in a non-group PNR.A name can contain up to 60 characters. For pricing purposes, a name element can include a passenger type. The passenger types are: (CHD) Child ( 2 to 12 years of age) (INF) Infant ( up to 2 years in age) When creating a name element for an infant, you must include the passenger type, and the infant must be associated to an adult name- so infant is not counted as a separate passenger. In most cases no baggage is allowed for an infant. Do not use the CHD passenger type when entering a name for an unaccompanied minor.

Single Family Name Element

To create a single family name element, enter:

NM 1 LASMANIS/ANDRIS MR

NM 1 LASMANIS / ANDRIS MR

Name element transaction code Number in party with the same family name Family name, minimum 2 characters Slash as delimiter Given name, minimum 1 character Title

Multiple surnames with the individual first names for each passenger can be entered in a single entry. Use a slash before each first name. Number of slashes must be equal number of names. System response:
RP/RIX1A0980/ 1.LASMANIS/ANDRIS MR

The system automatically:

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52 Appends the office identification to the PNR header line Numbers the name element Begins to create the PNR

Note: For clarity it is recommended that you leave space between the passengers given name and title.

Here are some more examples of different possible name element entries: More than one passenger with the same family name:

NM2LAUVA/JANIS MR/ANNA MRS

Adult passenger and a child with the same family name

NM2GAILE/JANA MRS/ILZE(CHD)
Child with different family name

NM1GAILIS/JURIS(CHD)
Infant associated to an adult with the same family name

NM1VILKA/ANNA(INF/LINDA)
Infant associated to an adult with a different family name

NM1VILKS/PETERIS (INFVILKA/LINDA)
When entering a child or infant name, the system automatically creates OSI element. OSI elements for infant do not appear in the PNR while OSI elements for the child is shown with corresponding passenger association. End of Transaction will forward both elements to all airlines involved in the itinerary.

Child:

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53
RP/RIX1A0980/ 1.OSIS/JEKABS MR 3 OSI YY 1CHD/P2 2.OSIS/REINIS(CHD)

Infant:
RP/RIX1A0980/ 1.REIHA/MARETA MRS(INF/ELIZABETE)

Only one infant per accompanying adult is allowed.

Multiply Family Name Element

You can add multiply names to a PNR at one time using multiply name entry. You only need to enter the transaction code once, and each new family name must be preceded with the applicable number in party. If more than one line is required for the name entry, the system automatically continues to the next line as shown below:

NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS MR/ILZE MRS 1REPSE/EINARS MR

If you use a carriage return before the end of line, you must enter a dash(-) at the beginning of the next line to indicate the continuation of the name element

NM2LEMBERGS/AIVARS MR/JANIS MR 2SKELE/ANDRIS - MR/ILZE MS 1REPSE/EINARS MR

RP/RIX1A0980/ 1.LEMBERGS/AIVARS MR 2.LEMBERGS/JANIS MR 3.REPSE/EINARS MR 4.SKELE/ANDRIS MR 5.SKELE/ILZE MRS

As you can see, the system displays the names alphabetically by family name. Each name is assigned a passenger element number which is used as a reference number for
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54 future creation, modification or cancellation of PNR elements. If a PNR contains more than nine names, you must create a group PNR.

Modification of Passenger type

Lets have a look at the following reservation:
RP/RIX1A0980/ 1.KRUKS/MARIS(INFZVAIGZNE/ZITA)

2.ZVAIGZNE/ZANE MRS

Assume that the infant above is traveling with Mrs. Zvaigzne instead of Mr. Kruks. By referring to the name element number, passenger type can be deleted from Mr. Kruks name element:

1/
RP/RIX1A0980/ 1.KRUKS/MARIS

2.ZVAIGZNE/ZANE MRS

And added to Mrs. Zvaigznes name element:

2/(INF/ZITA)
RP/RIX1A0980/ 1.KRUKS/MARIS 2.ZVAIGZNE/ZANE MRS(INF/ZITA)

Finally we have been informed that Mr. Kruks is a child.

1/(CHD)
RP/RIX1A0980/ 1.KRUKS/MARIS(CHD)

2.ZVAIGZNE/ZANE MRS(INF/ZITA)

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55

Contact element

Every passenger in the PNR must be covered by a contact element. This enables you to contact passengers if changes occur to their itinerary, or to advise them of other important information. The contact element consists of the transaction code AP followed by a minimum of one and maximum of 90 characters of free flow text. A PNR can have up to 127 contact elements. Contact elements can be entered into the system in different formats depending on the use of the AP-element: B H A FAX EMAIL MOBIL Business phone Home phone Agency phone Fax Email Mobil

If the contact element contains a telephone number, enter AP followed by the type of contact (B,H,A) and the city code, where the phone number is located, and the phone number.

AP B RIX 33 320880
RP/RIX1A0980/ 1 AP B RIX 33320880

If the contact element contains the customers fax or Mobil number, enter AP followed by the type of contact (fax, Mobil,) and a slash followed by the number.

APFAX/00371 7254457
RP/RIX1A0980/ 1 AP FAX/00371 7254457

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56 If the contact element contains the customers E-mail address, enter AP followed by the type of contact (E-mail) and a slash followed by the E-mail address.

APEMAIL/PETERIS.LOCMELIS*APOLLO.LV
RP/RIX1A0980/ 1 AP EMAIL/PETERIS.LOCMELIS*APOLLO.LV

Please note that instead of @ you must use an asterix (*).

AP-elements containing the customers E-mail, fax or Mobil are to be used in connecting with The Smart Itinerary. The information in these AP-elements in the PNR is automatically transferred to the Smart Itinerary from where you can fax or E-mail the itinerary directly to the customer.

Ticketing arrangement element

To indicate when the ticket will be issued or validated you have to enter a mandatory ticketing arrangement element.

TK TL 18JAN
TK TL 18JAN Ticketing arrangement transaction code Ticket arrangement identifier Ticketing date (optional), if omitted, the system assumes the current date

RP/CPH1A0980/ 1 TK TL18JAN/RIX1A0980

If you want to change the ticketing element, use the following entry: 1/TL18JAN 1/ TL18JAN Line number New ticketing identifiers and date. If it is todays date you dont have to write the date.

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57

Received From element

The received from element identifies the person making or modifying a reservation. It is a freeflow text and you can enter a maximum of 69 characters. During PNR creation, the received from element is displayed as the second line in the PNR. After you end transaction, the received from element is no longer stored on the face of PNR, but moved to PNR history.

RF MR LUND
RP/CPH1A0980/ RF MRLUND 1.LUND/K MR 2.LUND/M MR 3.LUND/P MR 5.LUND/S MR 6 AP B CPH 3314 3820/P2 7 AP B AAR 8613 1415/P1,3-5 8 AP H CPH 4248 2123

4.LUND/R MR

Note: Spaces are optional when entering the free-flow text. When the received from element Is displayed in the PNR, the system removes all spaces.

End of Transaction
When you have entered the four mandatory elements to create a PNR, you must end transaction to file the record in the system. Below is a PNR during creation:
RP/RIX1A0980/ 1.FLINTSTONS/FREDIS MR 2 IB3163 C 20SEP 5 LHRMAD HK1 SEE GG AIR IB NOTAS 79 SEE RTSVC 3 IB3162 C 28SEP 6 MADLHR HK1 SEE RTSVC 4 AP LON 44181006554585 5 TK TL19AUG/RIX1A0980

1135 1450

752 E 0 L

0915 1035

752 E 0 B

To end transaction and file the PNR in the system, enter:

ET

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58 System response:
RP/RIX1A0980/ 1.FLINTSTONS/FREDIS MR 2 IB3163 C 20SEP 5 LHRMAD HK1 SEE GG AIR IB NOTAS 79 SEE RTSVC 3 IB3162 C 28SEP 6 MADLHR HK1 SEE RTSVC 4 AP LON 44181006554585 5 TK TL19AUG/RIX1A0980 >et END OF TRANSACTION COMPLETE - ZSKZPP

1135 1450

752 E 0 L

0915 1035

752 E 0 B

The system response is END OF TRANSACTION COMPLETE, followed by a unique 6character record locator. You use the record locator to retrieve the PNR after it has been filled in the system. When you end transaction, the PNR is stored in the system. You must retrieve the PNR again to make any modifications or to perform any other actions.

When you want to end transaction on a PNR and have it redisplayed on your screen, enter:

ER
This ends transaction and redisplays the PNR on your screen in an active status. You make an ER on the following PNR:

RP/RIX1A0980/ 1.MICKEY/MOUSE MR 2 BA 301 C 25OCT 5 CDGLHR HK1 0655 0705 BA FLTS ARRIVE TERMINAL 4 LHR SEE RTSVC 3 BA 302 C 31OCT 4 LHRCDG HK1 0620 0825 DESIGNATED NON-SMOKING SERVICE SEE RTSVC 4 AP RIX 371 7216830 - SMART AMADEUS LATVIA S.I.A - A 5 TK OK19AUG/RIX1A0980 >

E 0

E 0

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59

System response:

--- RLR --RP/RIX1A0980/RIX1A0980 MP/SU 19AUG02/1130Z ZSL9QH 1.MICKEY/MOUSE MR 2 BA 301 C 25OCT 5 CDGLHR HK1 1 0655 0705 *1A/E* 3 BA 302 C 31OCT 4 LHRCDG HK1 4 0620 0825 *1A/E* 4 AP RIX 371 7216830 - SMART AMADEUS LATVIA S.I.A - A 5 TK OK19AUG/RIX1A0980 >

The retrieved PNR is different from the PNR during creation in four ways: 1. The received from field no longer appears in the PNR, but is transferred to PNR history. 2. Information tags, in this case an RLRtag, is the first line of information. 3. The header line includes additional information. 4. The itinerary elements indicates *1A/, for flights that were booked using Amadeus Access, and the letter E, if the flight segment is eligible for electronic ticketing.

Multiple entries

As you noticed when entering separate elements, the system performs clear screen after each element entry and makes an automatic retrieval of the PNR under creation. Hotel and car elements must be entered separately, one by one. All the other PNR elements can be entered in a single transaction in two ways: On separate lines as in alternative 1 below
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60 By a multiple entry as in alternative 2 where elements are separated by a semiColon If a carriage return is used before the end of a line, a hyphen must be entered at the beginning of next line.

Alternative 1: NM1CLEIN/EVA MS 1WEISS/JAN MR AP B RIX 3314 3820 TK OK RF MR JENSEN

Alternative 2: NM1CLEIN/EVA MS1WEISS/JAN MR ;AP B RIX 33 143820 ;TKOK ;RF MR JENSEN

Names cannot be entered in such a multiple entry when any other element in the entry is passenger associated. Now look at this partly incorrect entry and the response to it: NM1CLEIN/EVA MS 1WEISS/JAN MR;AO B RIX 3314 3820;TKTL;RF MR STARUP <enter>

INVALID/NOT ENTERED/>AOB RIX 3314 3820

AO B RIX 3314 3820 is rejected because the transaction code is incorrect. However, the other entries were accepted. You must re-enter the rejected element again in the correct format. If you re-enter the elements not included in the message, the system creates duplicate elements in the PNR.

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61

Ignore Transaction

You can ignore a PNR at any time during creation or modification. When you ignore a PNR during creation, all elements are ignored, and any flight, hotel or car bookings are returned to inventory. The entry is:

IG
System response:
>ig IGNORED >

If you use the ignore transaction when modifying an existing PNR, the system ignores the updates, returns the PNR to its original form, and files it in the system. The system response automatically displays the PNR record locator after the ignored message. For example
>ig IGNORED - YKPT3L>

When you want to ignore current updates to an existing PNR and have the PNR redisplayed on your screen in its original form, enter:

IR
If you make the ignore and redisplay entry on a PNR during creation, the system responds with the following message:
>ir RESTRICTED : PNR NOT FINISHED >

Note:

A PNR that is left inactive for more than 180 minutes is automatically ignored by the system.

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Summary of entries
PNR mandatory elements Air segment.................................................................................................SS Name element.............................................................................................NM Contact element..........................................................................................AP Ticketing element.......................................................................................TK Received from element...............................................................................RF End transaction of PNR..............................................................................ET End transaction and redisplay PNR ...........................................................ER Ignore PNR.................................................................................................IG Ignore and redisplay PNR...........................................................................IR Survive information....................................................................................RTSVC

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Exercises

1. Mrs. Berzina contacts you and asks you to make following reservation for her and her family in C class: Name: Itinerary: Contact: Ticketing: Mrs Jana Berzina Mr Zigmars Berzins 24 March RIX-CPH around 08:00 26 March CPH-RIX around 17:00 Home Phone: 72 14156 Business Phone: 74 67672 The ticket must be issued the 15 March

Record locator:______________________________________________________________

2. Mrs Liepia asks you to make a reservation to London in C class: Travellers: Mrs Ilva Liepia Mr. Krlis Liepi Mr. Elvis Jansons 25 Apr RIX-LON around 16:00 26. Apr LON-CPH in the evening 28 Apr CPH-RIX around 17:00 Business phone: 7225514 Home phone: 7588965 E-mail: Ilva.Liepina*ltv.lv The tickets must be issued the 1 Apr

Itinerary:

Contacts:

Ticketing:

Record locator_______________________________________________________________

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Exercises

3. Have a look at this availability display between Riga and Sydney.

AN15MAYSYD ** AMADEUS AVAILABILITY - AN ** SYD SYDNEY.AUNS 1BT:SK9654 C9 D9 J9 Y9 B9 M9 H9 /RIX CPH 3 Q9 T9 V9 W9 K9 G9 SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 SIN 1 H9 Q9 T9 V9 W9 K9 G0 QF 006 F8 A7 J9 D9 Y9 B9 H9 /SIN 1 SYD I K9 M9 L9 S9 V9 O9 Q9 N9 X9 E 2 BT 141 C9 D9 J9 I9 Y9 B9 M9 /RIX CPH 3 H9 Q9 T9 V9 W9 K9 G9 SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 SIN 1 H9 Q9 T9 V9 W9 K9 G0 QF 006 F8 A7 J9 D9 Y9 B9 H9 /SIN 1 SYD I K9 M9 L9 S9 V9 O9 Q9 N9 X9 E 3 BT 141 C9 D9 J9 I9 Y9 B9 M9 /RIX CPH 3 H9 Q9 T9 V9 W9 K9 G9 SK 973 A2 C9 D9 J9 Y9 B9 M9 /CPH 3 BKK 1 H9 Q9 T9 V9 W9 K9 G0 BA 009 F5 J9 D9 W9 Y9 B9 H9 /BKK 2 SYD I K9 M9 L9 S9 V9 N9 O9 Q9

2100 2235 2000+1 2100 2235 2000+1 2100 2235 1730+1

2130

124 WE 15MAY 0000 0/ARJ

1855+1 1/343 0510+2 0/744 2130 0/ARJ 25:10

1855+1 1/343 0510+2 0/744 2130 0/ARJ 25:10

1430+1 0/343 0520+2 0/744 25:20

Write down the entry to book one seat from alternative 3 in M-class on the first flight and in Yclass on the remaining flights. ___________________________________________________________________________

Write down the entry to book two seats from alternative 2 in C-class on the first, and B-class on the remaining flights. ___________________________________________________________________________

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Exercises

4. Mrs. Carla Sander calls you. She wants you to make the reservation for her family in M class: Names: Mr. Bo Sander child Sue Sander(10years) Mrs. Carla Sander 11 Feb RIX-HEL around noon 18 Feb HEL-RIX in the evening Home phone: RIX 723 8976 To be issued 2 February

Itinerary: Contact: Ticketing:

Record locator_______________________________________________________________

5. Mr. Petersons asks you to make following reservations in C class: Names: Mr Janis Petersons Mrs Linda Petersone Child Guna, 7 years Infant Normunds, 8 months 14 March RIX-FRA around 08:00 15 March FRA-MUC around 17:00 16 March MUC-RIX around 18:00 Business phone: 722 8965 Home Phone: 9225648 Fax number: 7715253 To be issued 10 March

Itinerary.

Contact:

Ticketing:

Record locator_______________________________________________________________
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Exercises

6. Mrs. Bumba asks you to make following reservations in C class: Names: Mrs. Liene Bumba Mr. Juris Bumba Janis Cielava, 5months 20 May RIX-STO in the morning 21 May STO-RIX around 17:00 Business phone : RIX 9865 4323 E-mail: BUMBA*DELFI.LV To be issued 10 May

Itinerary: Contact: Ticketing:

Record locator_______________________________________________________________

7. Please make following reservations to Bordeaux in M Class. (if not possible book L class): Names: Itinerary: Contact Ticketing: Krista Grintale and Elena Skele 16 February CPH-BOD best connection 21 February BOD-CPH best connection Home phone: RIX 4523 7865 To be issued 1 February

Record locator_______________________________________________________________

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