Dealing With Difficult People Workshop
Dealing With Difficult People Workshop
Dealing With Difficult People Workshop
A ONE-DAY WORKSHOP
FOR
MANAGERS
AND
SUPERVISORS
Are any of these problem-behaviors someone you supervise? The WhinerComplains no matter what he or she is asked to do. The Know-It-AllArrogance running rampant. When theyre wrong, they get defensive. The Passive-AggressiveNever offers ideas, opinions, feedback yet talks behind your back. The InsubordinateChallenges you in front of other team members. The BullyConstantly demanding, intimidating, and brutally critical. The Early RetireePhysically shows up (often for years) yet practices on-the-job retirement. The Yes/No PeopleEither agree
to everything and never meet a deadline or always point out why something cannot be done.
This workshop gives you practical techniques to deal with problem people. That helps you: 1. Identify the root causes of performance problems. 2. Implement positive intervention techniques to turn underachievers into productive team members.
ing budget.
NOT your average
seminar.
7-hours of pure con-
PAGE 2
Strategies for working with the negative person who throws a wet blanket over everything How to offer constructive feedback How to choose the appropriate intervention technique (counseling, coaching, discipline) for each difficult behavior What to do when someone criticizes you unfairly
How to keep people from pushing your hot buttons The magic phrase that diffuses a highly emotional situation Techniques for dealing with touchy people who take things personally Ways to cope with excusemakers and blamers 2 tactics that prevent you from being manipulated by others
How to deal with employees who dont keep commitments How to listen between the lines How to say No and mean it Being assertive without coming across as either a bully or a doormat When to get help with a problem person after youve tried everything
you with respect. Bring out the best in people. Reinforce the positive behavior changes in team members. Create a smoother running office with co-workers willing to work hard toward achieving company goals. Foster a new mood of cooperation among team members.
Know exactly what to do and say. Over 20 proven How To techniques you can use imme-
Be less of a target for difficult employees. Look at techniques used by those who do get along with the difficult person. Learn how to derail problem people and teach them to treat
PAGE 3
Results to Expect
Do you have the luxury to wait years before seeing team members get along? Implementing the techniques and insights in the Dealing
Effectively With Difficult People Workshop will have you seeing results in a fraction of that time. Results such as:
People skills that get you noticed (most likely copied) by others. Listening for the intent in
emotional communication. Handling conflict, manipulation, and confrontation with skill (if not ease). Becoming a better communicator, stronger listener, and more assertive. Better team dynamics within your own staff and between departments.
THE WORKSHOP
THAT GOES BEYOND
SHELF
HELP!
TO RESERVE YOUR DATE: Contact Marjorie Call (414) 477-6655 OR Email: Marjorie@TeamFusion.net
Have you ever wondered why some managers create powerful teams and others dont? Why some people stand out as leaders and others just keep things running? Imagine yourself as that leader. You know how to easily connect with everyone on the team. You exude confidence, and are known as a fearless leader in every situation. Others look up to you and want you to coach them to success. You can become that leader. You can produce gigantic results; results that management will see and customers will feel.
D ISCOVER
MORE AT:
Team Fusion will boost you to the next level. We provide creative solutions that energize, stretch your thinking, and empower you to break through barriers. We deliver Adventures in Leadership. You can count on it.
Marjories motto is, You can control your work life; just know the right things to dofor you!
She has coached literally hundreds of management professionals in private practice and in corporations to design the foundation of their business, at-