TS-16949 GM Customer-Specific Requirements
TS-16949 GM Customer-Specific Requirements
TS-16949 GM Customer-Specific Requirements
ISO/TS 16949:2002, Second Edition, March 1, 2002, Quality management systems Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations, and this document define General Motors fundamental quality system requirements for organizations where automotive customer-specified parts, for production and/or service are manufactured. To satisfy supplier quality system requirements, General Motors will accept, as optional to QS-9000, a third party certification to ISO/TS 16949 that meets the following conditions: The certification scope must include both ISO/TS 16949 and the accompanying ISO/TS 16949 GM-Customer Specific Requirements, The certification must be conducted in compliance with the IATF recognized automotive certification scheme by a certification body contracted and recognized by an IATF Oversight office. NOTE: The Quality System Requirements, QS-9000, 3rd Edition (QS-9000:1998), expires on December 14, 2006. All ISO/TS 16949:2002 requirements and the requirements of this document shall be addressed in the organizations quality management system.
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2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11
References
DaimlerChrysler, Ford Motor, General Motors Quality System Requirements (QS9000), Third Edition, March, 1998. DaimlerChrysler, Ford Motor, General Motors Production Part Approval Process PPAP), Third Edition, September, 1999. DaimlerChrysler, Ford Motor, General Motors Statistical Process Control (SPC), First Edition, 1992. DaimlerChrysler, Ford Motor, General Motors Advanced Product Quality Planning and Control Plan, June, 1994. DaimlerChrysler, Ford Motor, General Motors Measurement Systems Analysis, MSA Third Edition, March, 2002. DaimlerChrysler, Ford Motor, General Motors Potential Failure Mode and Effects Analysis, FMEA Third Edition, July 2001. IAF Guidance on the Application of ISO/IEC Guide 62:1996, December, 2001. IATF Guidance to ISO/TS 16949:2002, AIAG Edition, 2002. Automotive certification scheme for ISO/TS 16949:2002, Rules for Achieving IATF Recognition, First Edition for ISO/TS 16949:2002, March, 2002. ISO/TS 16949:2002, 1st Edition, March 2002 ISO/TS 16949:1999, First Edition (2nd Printing), March, 1999.
The latest edition of the reference documents listed applies unless otherwise specified by the GM Procuring Division. Copies of QS-9000, PPAP, APQP, FMEA, MSA, SPC, IATF Guidance, ISO/TS 16949 Rules, ISO/TS 16949 Checklist, ISO/TS 16949:1999, and other related manuals are available from AIAG at 1-248-358-3003. Copies of ISO documents are available from the American National Standards Institute (ANSI) at (212) 642-4980.
3.1
Accredited Laboratory
Accredited Laboratory is one that has been reviewed and approved by a nationally-recognized accreditation body, or as an alternative a customer recognized accreditation body, conforming to ISO/IEC Guide 58 for calibration or test laboratory accreditation to ISO/IEC Guide 17025, or national equivalent. NOTE: The above definition also applies to the QS-9000 reference manuals currently in effect.
3.2
Active Part
An active part is one currently being supplied to the customer for original equipment or service applications. The part remains active until tooling scrap authorization is given by the appropriate customer activity. For parts with no customer-owned tooling or situations where multiple parts are made from the same tool, written confirmation from the customer Purchasing activity is required to deactivate a part. NOTE: For bulk material, active part refers to the bulk material contracted, not the parts that are subsequently produced from that material.
3.3
Aftermarket Parts
Replacement parts not procured or released by OEM for service part applications which may or may not be produced to original equipment specifications.
3.4
Consulting
For the purposes of TS16949:2002, consulting is the provision of training, documentation development, or assistance with implementation of quality systems to a specific customer. If these activities are open to the public, advertised, and not customer specific, they are considered training rather than consulting. Other products, processes or services may be offered directly or indirectly, provided they do not compromise confidentiality or the objectivity or impartiality of its certification process or decisions (refer to IAF Guidance on the Application of ISO/IEC Guide 62, Issue 2, dated December, 2001.)]
3.5
Customer
References to customer in ISO/TS 16949:2002 and this document shall be interpreted as the Procuring Division of General Motors for suppliers pursuing third party registration to ISO/TS 16949:2002 to satisfy General Motors sourcing requirements third party quality system assessment registration.
3.6
Ergonomics
Ergonomics is the evaluation of the design of a product or process to assure compatibility with the capabilities of human beings. Analysis of motion refers to capabilities of people with respect to tasks (e.g. lifting, twisting, reaching) to prevent or relieve problems of strain, stress, excessive fatigue, etc. Factors involved include anatomical dimensions of the worker, placement of products to be worked upon, placement of buttons/switches, physical loads imposed on the worker, and environmental effects such as noise, vibration, lighting and space. 2003, General Motors Corporation - All rights reserved. 3
3.8
PPM
PPM (parts per million) is a method of stating the performance of a process in terms of actual nonconforming material. PPM data can be used to prioritize corrective actions. Definition of defective units varies with customer (e.g. all sorted, only those found to be wrong, all in box). (Reference GP-5 Supplier Quality Processes and Measurements Procedure, GM1746 for additional PPM definition.)
3.9 3.10
See DaimlerChrysler, Ford, General Motors Statistical Process Control reference manual.
Organizations are defined as providers of: a) production materials, b) production or service parts, or c) heat treating, plating, painting or other finishing services, directly to General Motors or other customers subscribing to this document. NOTE: In QS-9000, these providers are typically referred to as suppliers to DaimlerChrysler, Ford and General Motors however for the purpose of this document they are defined as the organization or supply organization. ISO/TS 16949:2002 (See also Section 3 Terms and definitions.)
3.12
Suppliers
Suppliers (previously called subcontractors in QS-9000) are defined as providers of production materials, or production or service parts, directly to an organization provider of General Motors or other customers subscribing to this document. Also included are providers of heat-treating, painting, plating or other finishing services.
3.13
Activities or operations for which a customer would be willing to pay, if given the option. See also ISO/TS 16949:2002, Second Edition (March, 2002), definition of manufacturing 3.1.6, site 3.1.11, and remote location 3.1.10.
4.
Requirements
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4.1.9
Customer Satisfaction
Registration to QS-9000:1998, (QS-9000, 3rd Edition) shall be accepted as an alternative to registration to ISO 9001:2000.
4.1.11.2 Customer acceptance of 2nd Party Audits and Criteria for Approval
General Motors Corporation will recognize 2nd Party audits as compliance to ISO/TS 16949:2002, Clause 7.4.1.2 and as an alternative to ISO 9001:2000 certification. The statement of authorization below provides the requirements and conditions for GM approval. A supply organization that utilizes 2nd party assessment to comply with clause 7.4.1.2 is required by General Motors to utilize second party assessors who satisfy all elements of the criteria specified as GM approved 2nd Party requirements stated below. GM-approved 2nd Party requirements: 1. The supply organization (2nd Party) must be ISO/TS 16949 certified and registered by the IATF.
2. The supply organization (2nd Party) cannot be on ISO/TS 16949 probation or suspension.
3.
The supply organization (2nd Party) must utilize a qualified ISO Lead Auditor, or a 2003, General Motors Corporation - All rights reserved. 7
4.2.2.7 Supplier Quality Processes and Measurements Procedure, (GM 1746). 4.2.2.8 Continuous Improvement Procedure, (GM 1747). 4.2.2.9 GP-10 Evaluation and Accreditation Test Facilities, (GM 1796/A). - See ISO/TS 16949:2002, cl., 7.6.3 4.2.2.10 Shipping and Delivery Performance Requirements, (GM 1797). 4.2.2.11 Key Characteristic Designation System (KCDS), (GM 1805 QN). 4.2.2.12 GP-11 General Procedure for Pre-Prototype and Prototype Material, (GM 1820). 4.2.2.13 C4 Technology Program, GM - Supplier C4 Information, (GM 1825). 4.2.2.14 GP-12 Early Production Containment Procedure, (GM 1920). 4.2.2.15 Run-at-Rate Procedure, (GM 1960). NOTE: Access the GM SupplyPower web-site for the current document version. .
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4.2.8 Certification Body Notification and Certification Status New Business Hold Quality
The organization shall notify its Certification Body within 5 business days after being placed in GM New Business Hold Quality. The status of New Business Hold Quality shall be a violation of clause 8.2.1.1 Customer satisfaction Supplemental. The certification of the organization shall be placed on immediate probation * by the certification body of record upon receiving notice of GM New Business Hold Quality. *See Annex 4, Automotive Certification Scheme for ISO/TS 16949:2002, Rules for achieving IATF recognition.
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