MIS Ass Praba
MIS Ass Praba
MIS Ass Praba
MGT - 438
MGT 438
S/07/735
Introduction
Peoples bank of Gampola was established in 1989 with a specific mandate to promote certain major components of rural development. It was established under the peoples bank act no 29 of 1961 by dissolving assets and liabilities of corporative federal bank and commerce operation July 1961. Peoples bank of Gampola is a one of the (state bank) branch of Peoples bank having largest customer base.
Vision of the Peoples Bank To be the best bank in Gampola and bank of the aspiring People who live in coverage area: empowering people to become value creating, competitive and self-reliant. Mission of the Peoples Bank Serve for our Customers Serve for our Owners Serve for our Employees Serve for Society
Under the control of Peoples bank of Gampola, there are 3 sub-branches are operating. They are Gelioya Pawning Centre. Gampola bazar sub-bank. Kurunduwatte sub-branch.
(3)Management Processes
Customer Request
Customer Satisfaction
(2)Support processes
Primary processes
Secondary processes
Primary processes
Accepting deposits. Receiving of deposit is one of the primary functions of a commercial bank. Banks usually accept deposits from those people who can save and cannot profitably use their surpluses. There are three types of deposits like: I. Fixed deposit: II. Current deposit: III. Savings Bank deposit: Granting loans and advances. The second important function of a commercial bank is to grant loans and advances. Such loans and advances are given to members of the public and to the business community at a higher rate of interest than allowed by banks on various deposit accounts.
The contents of this category are I. Long term loans: II. Short term loans: III. Bank over draft: IV. Discounting bills:
Secondary processes
Issuing letters of credit, travelers cheques, circular notes etc. Undertaking safe custody of valuables, important documents, and securities by providing safe deposit vaults or lockers; Providing customers with facilities of foreign exchange. Transferring money from one place to another; and from one branch to another branch of the bank. Standing guarantee on behalf of its customers, for making payments for purchase of goods, machinery, vehicles etc. Collecting and supplying business information. Issuing demand drafts and pay orders; and Providing reports on the credit worthiness of customers.
2) Supporting Processes
Process of customer relationship management Process of financial management Process of infrastructure management Process of information system management Process of human resource management Process of environmental management Process of security management
3) Management Processes
Planning. Monitoring/Supervising. Organizing the resources in the organization. Motivating. Negotiating Representing.
SECURITY SYSTEM
Inquiry Subsystem
Pawning Subsystem
Cashier Subsystem
IT SYSTEM
Loan Subsystem
IT SYSTEM
Systems have behavior, which involves inputs, processing and output of material, energy and information. Peoples bank of Gampola also processing inputs such as HR, IT, management skills, money etc to produce outputs such as satisfaction of customer, profit etc.
Systems have interconnectivity: the various parts of a system have functional as well as structural relationship between each other. As above figure illustrated, we can see the functional relationships between subsystems in the peoples bank of Gampola. So, we can come in to a conclusion that is peoples bank of Gampola is a system. The following diagram illustrates this.
Banking System
Servises
Identifying inputs in the Peoples bank of gampola Inputs are the things which are given to the system in order to get the outcomes. The inputs of the Peoples bank of Gampola can be listed as follows. In general, vision, mission, goals and objectives are the inputs given to the bank system in order to get the customer satisfaction as output.
Inputs to the system Customer details, PIN number, Account number, Operation options (Balance inquiry/ deposit/withdrawal), Labor forces, Physical resources such as computers. Loan request from the customer, Labor forces Customer details, Account details, Operation option (Deposit/ withdrawals), Cash. Jewelry, Gold coins, Gold biscuits, Details of customer, Testing equipments, Computers Communication skills, Labor forces, Photocopy machines, Computers, Request from customer (To open new account/currency details etc) Request from other sub-systems in the bank
Processes
Check the validity of PIN Updated accounts no, Check available balance, Update account balances Evaluate the ability to Reject or accept loan repay loan, Record & application. maintain customer details Record data, Update Updated account, cash account, Transfer balance
Evaluate the authenticity and value of the gold, Record and maintain customer data. Opening new accounts, Providing requested details to customer, Providing gifts on targeted balances of minor accounts. Providing IT solutions, advises, IT infrastructures to the bank
Loan system
Cash based on the value of gold New accounts, Customer satisfaction, Gifts
Inquiry system
IT system
SWOT analysis
The SWOT analysis is an extremely useful tool for understanding and decision-making for all sorts of situations in business and organizations. SWOT is an acronym for Strengths, Weaknesses, Opportunities and Threats. Its simply illustrated in the following diagram.
Weaknesses
Approval of loans is Very slower. Because of the longer traditional procedures to approve the loan, customer may choose another bank. Poor IT capability of the bank compare to the other private banks. The bank operating in an unattractive environment. (e+g) No air conditioner facilities. Poor quality of services in terms of customer services & service time. Focus on quantity of work, rather than quality of bank. Most of the employees are very conventional and poor knowledge in new marketing concepts. Lack of motivations to employees. Employees suddenly and continuously transfer from one area to another place, Employees do the same job for long period, lack of chances for promotions etc.
Opportunities
The Bank is very well placed with a good and assured customer base from the level of the government and the public sector business. Many patriotic Nationals are doing business with Peoples bank PLC.Because they know that the profits of the Bank belong to the people of the country and are used for the countrys development. Since its a government bank, its scope is defined in the bank act as customer service focused rather than profit focus. Therefore their products are attractable and low cost. As it is a government bank formed by the parliament act, long term survival of the bank is ensured by the government. Reputation of the customer regarding Peoples bank is high.
Threats
It is a government owned organization. So, political interference or changes often affect the customers confidence in the Bank. Peoples bank of Gampola may be unable to attract certain customers because it is Government owned and there is the perception that their account information is open to the Government and its agencies. The latest trend of economic environment shows that the considerable economic crisis, which causes to decline the level of real income. Because of this situation the outflow of cash from the bank is become high. So the source to make profit & sources to make investment to bank is low. Technological advances such as online banking, SMS banking. Large number of new entrances to the banking industry as well as to Gampola. Because of this, Peoples bank of Gampola has to face several competitions from them. The Bank is facing huge competition from regional banks that are better equipped and prepared to meet the changing needs of customers. And also have to compete with banks from abroad as a result of globalization.
There is increased competition from the non-blank financial sector, the credit unions, the savings & loans bank, the building & loans association and the insurance companies. These institutions are not regulated by different laws and hence they are less restricted in their operations. They have been paying very high rates on deposits and have also been offering more and more of the services which were traditionally offered by commercial banks.
How Peoples bank of Gampola can overcome from the Weaknesses and Threats using the concept of MIS
References www.wikkipediya.com class materials - regarding system concepts, MIS concepts. Text book - Corporate information system - Applegate & Robert D.A(2003) Text book - Management information system 7th edition. - James A.O & George M(2007)