CM Institute of Management

Suraram "X" Roads, IDA Jeedimetla, R R Dist

MBA II Year II Sem

Question bank

Subject

tkm C

Multiple choice questions

UNIT- I

The system which focuses on agencies having quality people with the appropriate competencies in missioncritical activities A Competency B workforce planning C talent management The workplace is characterised by A motivation D performance management

D
B skilled workforce

C compensation D all the above The workforce plan drives the aggressive and diverse qualified candidates for agency's workforce A Recruitment B retention

C workforce planning D selection The system enables institutions to better understand future talent requirement s,anticipate and address talent gaps A workforce metrics B strategic workforce planning C skills and comtency model D none To determine the extent to which employees are satisfical with their jobs and various aspects thereof A Organization metric B employee perspective metric

C employee perspective metric D merit system copliance metric Competencies that pertains to specific bodies of knowledge and skills required A managerial competency B technical competency

C employee core competency D personal attribute The system which help the entrepreneur /organization unclear the current situation through various reports A management information systm B talent management system C competency model D none The things a person consistently thinks about or wants that cause action is called A self concept B sill D traits

C motives The quality of MIS depends on A time

D
B accuracy

10

C consistency D all the above The tools that reflect uniforom,values based expectations of employees of trust, contribution,productivity refers to A sill B competency model C boths D none

II
1

Fill in the Blanks

2 3 4 5 6 7 8 9 10

Ensuring the right people are attracted to the organisation is called Recruitment Specific processes that nurture and support performance including feedback/measurement refers to performance management The matric used to evaluate an organizations talent is Grid talent management Developingt and implementing practices that reward and support employees is called retention A cluster of related abilities, commitments,knowledge and skills that enable a person to act effectively in a job or situations is called competency MIS evolves through various technologies in time along with programming evolutions. Physical characteristics and consistent response to situation or information is traits Competency that relate to inherent peronal characteristics and potentially affect work attitude and performance is personal attribute Employee core competency that relate to organizations values,mission and strategy.

III

Short Answer Questions

1 Define talent management? Ans: A conscious, deliberate approach undertaken to attract,develop and retain people with the aptitude and abilities to meet current and future organisational needs. 2 What is talent management grid? Ans: The matric wich is used to evaluate and pool an organizations talent. The xanis(horzaontal line) of 3 bones assesses leadership performance and y axis (vertical line) assesses leadership potential. A combination of Y and X axis makes up the box with in the grid that the leader is placed. 3 Define talent management system? Ans: A system that addresses competency gaps, particularly in mission critical occupations by implementing and maintaining programs to attract, acquire develop promote and retainquality talent 4 Name five competency characterstics Ans: 1. motives 2. traits 3. self concept 4. knowledge 5. skills

5 What are different types of competency? Ans: Employee core competency, managerial competency, technical / functional competency, personal attribute.

Course Subject Faculty Designation

MBA II Year I Semester

Faculty Signature

HOD

CM Institute of Management
Suraram "X" Roads, IDA Jeedimetla, R R Dist

MBA II Year II Sem

Question bank
B two

Subject

tkm A

Multiple choice questions

UNIT- II

C four D one ---- commonly understood and shared at a sectoral level by staff from a range of companies. A Technical knowledge B skills

C telent D none Personal knowledge acquired through formal education or ---------A technical B work experience D none

C motor skills KM is an activitly practiced by----all over the world A enterprises

D
B organizitions

C companies D all of the above knowledge worker requires to make extensive use of --skills A knowledge B skills

C abilities D intellective skills Anyone who firstly has high level of ----in theirwork. A motivation B skills

C good characters D creativitve skills knowledge worker work focuses on mental rather than ---A muscle power B kwoledge D none

C skills specific sills associated with knowledge--A work

A
B services

C experience D none The things a person consistently thinks about or wants that cause action is called A self concept B sill D traits

10

C motives Knowledge workers is ----A lazy C complex

C
B powerfull D none

II
1 2 3 Knoledge processes wich knowledge workers typically utilize and are involved Organization specifi knowledge such of company products, processes routines and procedures Knowledge workers is complex

4 5 6 7 8 9 10

KM is an essential practice for enterprise or organizations KM is an activily practiced by enterproses all over the world. Knowledge worker is characterzied by used of information by unique work situations. Peter Drucker is the eminent management writer Employers may offer higher salaries and attractive work envionments employer providing growth opportunities Actionplan based on the management needs of the organization.

III
1 Define the knowledge worker?give examples. Ans: Anyone who firstly has high level of creativity in theirwork, secondly requires to make extensive use of intellective skills and finally akso makes useof theoritical ratherthan contextual knowledge. Examples: professionals, scientists, educators and information system designers. 2 What are the chacterstics/ features of KM? Ans: KM is complex and those who perform it require certain skills and abilities as well as familiarity with actual and theoritical knowledge. These persons must be able to find, access, recall and apply impormation interact well withothers and possess the ability and motivation to acquire & improve these skills. 3 What is expertise? Write types of expertise. Ans: We define expertise to be knowledge of higher quality. It addresses the degree of knowledge. That one who possesses expertise is able to perform a task much better that those who do not.a. Associational expertise, b. Motor skills, c. Theoretical expertise. 4 Define the knowledge management. Ans: Km is an umbrella term which refers to any deliberate efforts to manage the knowledge of an organizations workforce, which can be achieved via a wide range of methods includes directly, through the use of particular, types of ICT or more indirectly through the management of social processes the structuring of organizations in particular ways or via the use of particular culture and people management practices.

5 How to hiring and retaining the knowledge worker. Ans: In order to hire and retain knowledge workers, employers may offer higher salaries attractive work environments and continuing educational opportunities.

Course Subject Faculty Designation

MBA II Year I Semester

Faculty Signature

HOD