ICICI BANK PROJECT HARSHALA KHARKAR T.Y.BANKING&INSURA NCE Smt.

JANKIBAI RAMA SALVI COLLEGE

CONTENTS
A. Acknowledgement B. Declaration C. Introduction D. History i) History of Chronological E. Board Members F. Award and Reorganization of ICICI Bank G. Organizational Structure Of ICICI Bank H. Product And Services i) Banking A/c. ii) Insurance iii) Loan iv) Cards v) Mobile Banking vi) Trade Services I. Risk aspects of ICICI Bank J. Future Aspects of ICICI Bank K. Subsidiaries of Bank L. Financial Statement of ICICI Bank i) Balance Sheet. ii) Profit And Loss A/c iii) Capital Structure iv) Cash Flow v) Key Financial Ratio M. Competition N. Competition Between ICICI Bank Or Other Banks. i) Balance Sheet ii) Profit And Loss A/c iii) Cash Flow O. Dividend Summary P. Finished Product

Q. Listing Details Of ICICI Bank R. Board Meeting Summary S. Auditor Report. T. Case Study. i) Overview ii) Key Business Drivers iii) Solution Overview iv) Reaping the Benefits v) Finacle Universal Banking Solution U. ATM Branches V. Conclusion W.Bibliography Of ICICI Bank.

ACKNOWLEDGEMENT
"Accomplishment of any task necessarily depends u p o n t h e willingness and enthusiastic contribution of time and energy of many people."From the starting till the completion of this project, there are many people without whose assistance all my efforts would have been fruitless. I, therefore, acknowledge all w h o g e n e r o u s l y h e l p e d m e b y s h a r i n g t h e i r t i m e , e x p e r i e n c e and knowledge with me without which this project would have never been accomplished. Words cant express my sincere thanks to the e n t i r e f a c u l t y o f BANKING AND INSURANCE , u n d e r t h e p r e s t i g i o u s JAYASHREE SEN Who had been a constant source of guidance throughout my project period. I extend my profound thanks to M R . M A H E S H PAT I L ( m y p r o j e c t g u i d e ) w h o s e p e r c e p t i v e guidance, constant encouragement, constructive criticism and affection were the light of guidance during my t e n u r e o f m y work. Finally, I would like to state that the project not only fulfilled an academic requirement, but would also help me in future endeavors in the years to come.

DECLARATION
I HARSHALA CHANDRAKANT KHARKAR., hereby declare that the project work entitled ICICI BANK under the guidance of. MR. MAHESH PATIL Purpose anywhere else expected to T.Y. Banking And Insurance. From S.J.R.S. College.

ICICI BANK

INTRODUCTION
ICICI Bank is India's second-largest bank with total assets of Rs.3,663.74 billion (US$ 76 billion) at September 30, 2009 and profit after tax Rs.19.18 billion (US$ 398.8 million) for the half year ended September 30, 2009.The Bank has a network of 1,568 branches and about 4,883 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). ICICI Bank is one of the Big Four Banks of India with State Bank of India, Axis Bank and HDFC Bank

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HISTORY OF ICICI BANK

ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution, and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity offering in the form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of Madura Limited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in1955 at the initiative of the World Bank, the Government of India and representatives of Indian industry. The principal objective was to create a development financial institution for providing medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In 1999, ICICI become the first Indian company and the first bank or financial institution from non-Japan Asia to be listed on the NYSE. After consideration of various corporate structuring alternatives in the context of the emerging competitive scenario in the Indian banking industry, and the move towards universal banking, the managements of ICICI and ICICI Bank formed the view that the merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities, and would create the optimal legal structure for the ICICI group's universal banking strategy. The merger would enhance value for ICICI shareholders through the merged entity's access to low-cost deposits, greater opportunities for earning fee-based income and the ability to participate in the payments system and provide transactionbanking services. The merger would enhance value for ICICI Bank shareholders through a large capital base and scale of operations, seamless access to ICICI's strong corporate relationships built up over five decades, entry into new business segments, higher market share in various business segments, particularly fee-based

services, and access to the vast talent pool of ICICI and its subsidiaries. In October 2001, the Boards of Directors of ICICI and ICICI Bank approved the merger of ICICI and two of its whollyowned retail finance subsidiaries, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High Court of Gujarat at Ahmadabad in March 2002, and by the High Court of Judicature at Mumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI group's financing and banking operations, both wholesale and retail, have been integrated in a single entity.

ICICI BANK

HISTORY OF ICICI BANK IN CHRONOLOGICALORDERS

1955 The Industrial Credit and Investment Corporation of India Limited(ICICI) was incorporated at the initiative of World Bank, the Government of India and representatives of Indian industry, with the objective of creating a development financial institution for providing medium-term and long-term project financing to Indian businesses. 1994 ICICI established Banking Corporation as a banking subsidiary formerly Industrial Credit and Investment Corporation of India. Later, ICICI Banking Corporation was renamed as 'ICICI Bank Limited'. ICICI founded a separate legal entity, ICICI Bank, to undertake normal banking operations -taking deposits, credit cards, car loans etc. 2001 ICICI acquired Bank of Madura (est. 1943). Bank of Madura was a Chattier bank, and had acquired Chettinad Mercantile Bank (est. 1933) and Illanji Bank (established 1904) in the 1960s. 2002 The Boards of Directors of ICICI and ICICI Bank approved the reverse merger of ICICI, ICICI Personal Financial Services Limited and ICICI Capital Services Limited, into ICICI Bank. After receiving all necessary regulatory approvals, ICICI integrated the group's financing and banking operations, both wholesale and retail, into a single entity.

Also in 2002, ICICI Bank bought the Shimla and Darjeeling branches that Standard Chartered Bank had inherited when it acquired Grindlays Bank. ICICI started its international expansion by opening representative offices in New York and London.

2003 ICICI opened subsidiaries in Canada and the United Kingdom (UK),and in the UK it established an alliance with Lloyds TSB. It also opened an Offshore Banking Unit (OBU) in Singapore and representative offices in Dubai and Shanghai. 2004 ICICI opens a rep office in Bangladesh to tap the extensive trade between that country, India and South Africa. 2005 ICICI acquired Invest itsionno-Kreditny Bank (IKB), a Russia bank with about US$4mn in assets, head office in Balabanovo in the Kaluga region, and with a branch in Moscow. ICICI renamed the bank ICICI Bank Eurasia. Also, ICICI established a branch in Dubai International Financial Centre and in Hong Kong. 2006 ICICI Bank UK opened a branch in Antwerp, in Belgium. ICICI opened representative offices in Bangkok, Jakarta, and Kuala Lumpur. 2007 ICICI amalgamated Sangli Bank , which was headquartered in Sangli, in Maharashtra State, and which had 158 branches in Maharashtra and another 31 in Karnataka State. Sangli Bank had been founded in 1916and was particularly strong in rural areas.

ICICI also received permission from the government of Qatar to open a branch in Doha. ICICI Bank Eurasia opened a second branch, this time in St. Petersburg.

2008 The US Federal Reserve permitted ICICI to convert its representative office in New York into a branch. ICICI also established a branch in Frankfurt.

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BOARD MEMBERS
Mr. K. V. Kamath, Chairman Mr. Sridar Iyengar Mr. Lakshmi N. Mittal Mr. Narendra Murkumbi Dr. Anup K. Pujari Mr. Anupam Puri Mr. M.S. Ramachandran Mr. M.K. Sharma Mr. P.M. Sinha Prof. Marti G. Subrahmanyam Mr. V. Prem Watsa Ms. ChandaD. Kochhar, Managing Director & CEO Mr. Sandeep Bakhshi, Deputy Managing Director Mr. N. S. Kannan, Executive Director & CFO Mr. K. Ramkumar, Executive Director Mr. Sonjoy Chatterjee, Executive Director

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AWARDS AND RECOGNITIONS OF ICICI BANK

For the third year in a row ICICI Bank has won The Asset Triple A Country Awards for Best Domestic Bank in India ICICI Bank won the Most Admired Knowledge Enterprises (MAKE) India2009 Award. ICICI Bank won the first place in "Maximizing Enterprise Intellectual Capital" category, October 28, 2009 Ms Chanda Kochhar, MD and CEO was awarded with the Indian Business Women Leadership Award at NDTV Profit Business Leadership Awards, October 26, 2009. ICICI Bank received two awards in CNBC Awaaz Consumer Awards; one for the most preferred auto loan and the other for most preferred credit Card, on September 30, 2009 Ms. Chanda Kochhar, Managing Director & CEO ranked in the top 20 of the World's 100 Most Powerful Women list compiled by Forbes, August 2009 Financial Express at its FE India's Best Banks Awards, honored Mr. K.V.Kamath, Chairman with the Lifetime Achievement Award , July 25, 2009 ICICI Bank won Asset Triple an Investment Awards for the Best Derivative House, India. In addition ICICI Bank were Highly commended, Local Currency Structured product, India for 1.5 year ADR GDR linkedRange Accrual Note., July 2009

ICICI bank won in three categories at World finance Banking awards on June 16 2009

Best NRI Services bank Excellence in Private Banking, APAC Region Excellence in Remittance Business, APAC Region

ICICI Bank Mobile Banking was adjudged "Best Bank Award for Initiatives in Mobile Payments and Banking" by IDRBT, on May 18, 2009in Hyderabad. ICICI Bank's b2 branch free banking was adjudged "Best E-Banking Project Implementation Award 2008" by The Asian Banker, on May 11,2009 at the China World Hotel in Beijing. ICICI Bank bags the Best bank in SME financing (Private Sector) at the Dun & Bradstreet Banking awards 2009. ICICI Bank NRI services win the Excellence in Business Model Innovation Award in the eighth Asian Banker Excellence in Retail Financial Services Awards Program. ICICI Bank's Rural Micro Banking and Agri-Business Group wins WOW Event & Experiential Marketing Award in two categories Rural Marketing program of the year and Small Budget on Ground Promotion of the Year. These awards were given for Cattle Loan' Kamdhenu Campaign' and 'Talkies on the move campaign' respectively.

ICICI Bank's Germany Branch has been certified by Stiftung Warrentest. ICICI Bank is ranked 2nd amongst 57 savings products across 19 banks ICICI Bank Germany won the yearly banking test of the investor magazine uro in the call money category. The ICICI Bank was awarded the runner's up position in Gartner Business Intelligence and Excellence Award for Asia Pacific for its Business Intelligence functions. ICICI Bank's Organizational Excellence Group was recently awarded ISO9001:2008 certification by TUV Nord. The scope of certification comprised processes around consulting and capability building on methods of quality & improvements. ICICI Bank has been awarded the following titles under The Asset Triple A Country Awards for 2009: Best Transaction Bank in India Best Trade Finance Bank in India Best Cash Management Bank in India Best Domestic Custodian in India ICICI Bank has bagged the Best Cash Management Bank in India award for the second year in a row. The other awards have been bagged for the third year in a row. ICICI Bank Canada received the prestigious Canadian Helen Keller Award at the Canadian Helen Keller Centre's Fifth Annual Luncheon in Toronto. The award was given to ICICI Bank its long-standing support to this unique training centre for people who are deaf-blind.

2011: ICICI Bank is the only Indian brand to figure in the BrandZ Top 100 Most Valuable Global Brands Report, second year in a row

2011: ICICI Bank ranked 5th in the list of "57 Indian Companies", and 288 the in World Rankings in Forbes Global 2000 list.

2011: ICICI Bank has won the "Banking Technology Awards 2010" at The Indian Banks Association in the following categories

2011: ICICI Bank was recognized for its Special Citation of the Fully Electronic Branch Service Channel, first set up at Hiranandani Estate, Thane, at the Financial Insights Innovation Awards held in conjunction with Asian Financial Services Congress

2011: For the second year in a row, ICICI Bank was ranked 70th in the Bran directory league tables of the worlds most valuable brands by, The Brand Finance Banking 500

2011: ICICI Bank was ranked 1st in the Banking and Finance category and 9th in the "2010 Best Companies To Work For" by Business Today

2011: ICICI Bank UK, Hi SAVE product range has been awarded the Consumer Money facts Awards 2011 for the 'Best Online Savings Provider's.

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ORGANISATIONAL STRUCTURE OF ICICI BANK

ICICI Banks organization structure is designed to be flexible and customer-focused, while seeking to ensure effective control and supervision and consistency in standards across the organization and align all areas of operations to overall organizational objectives. The organization structure is divided into six principal groups

Retail Banking, Wholesale Banking, International Banking, Rural (Micro-Banking) Agriculture Banking, Government Banking, Corporate Center.

Retail Banking The Retail Banking Group is responsible for products and services for retail customers and small enterprises including various credit products, liability products, distribution of third party investment and insurance products and transaction banking services.

Wholesale Banking The Wholesale Banking Group is responsible for products and services for large and medium-sized corporate clients, including credit and treasury products, investment banking, project finance, structured finance and transaction banking services.

International Banking The International Banking Group is responsible for its international operations, including operations in various overseas markets as well as its products and services for non-resident Indians and its international trade finance and correspondent banking relationships. Rural and Agricultural Banking The Rural, Micro-Banking & Agri-Business Group is responsible for envisioning and implementing rural banking strategy, including agricultural banking and micro-finance. Government Banking The Government Banking Group is responsible for government banking initiatives. Corporate Center The Corporate Center comprises the internal control environment functions (including operations, risk management, compliance, audit and legal); finance (including financial reporting, planning and strategy, asset liability management,

investor relations and corporate communications);human rustics management; and facilities management & administration. ICICI BANK

PRODUTS AND SERVICES BANKING ACCOUNTS

ICICI Bank offers a wide range of banking accounts such as Current, Saving, Life Plus Senior, Recurring Deposit, Young Stars, Salary Account etc. tailor-made for every customer segments, from children to senior citizens. Convenience and ease to access are the benefits of ICICI Bank accounts. Young Stars Account A special portal for children to learn banking basics, manage personal finances and have a lot of fun. Bank @ Campus This student banking services gives students access to their account details at the click of a mouse. Plus, the student gets a cheque book, debit card and annual statements. Savings Accounts Convenience is the name of the game with ICICI banks savings account. whether it is an ATM/debit card, easy withdrawal, easy loan options or internet banking, ICICI banks saving account always keep you in touch of money. Fixed Deposits ICICI Bank offers a range of deposit solutions to meet varying needs at every stage of life. It offers a range of tenures and other features to suit all requirements.

INSURANCE
The ICICI group offers a range of insurance products to cover varying needs ranging from life, pensions and health, to home, motor and travel insurance. The products are made accessible to customers through a wide network of advisors, banking partners, Corporate agents and brokers with the added convenience of being able to buy online. Life Insurance The ICICI group provides the many life insurance products through ICICI Prudential Life Insurance Company. General Insurance The ICICI group provides the many general insurance products like motor, travel and home insurance through ICICI Lombard General Insurance Company.

LOANS
ICICI bank offers a range of deposits solutions to meet varying needs at every stage of life. It offers a range of tenures and other features to suit all requirements. Home Loan The No. 1 Home Loans Provider in the country, ICICI Bank Home Loans offers some unbeatable benefits to its customers - Doorstep Service, Simplified Documentation and Guidance throughout the Process. It's really easy!

Personal Loan ICICI Bank Personal Loans are easy to get and absolutely hassle free. With minimum documentation you can now secure a loan for an amount upto Rs. 15 lakhs.

Vehicle Loans ICICI bank is the No. 1 financer for car loans in the country. It has a Network of more than 2500 channel partners in over 1000 locations. Tie-ups with all leading automobile manufacturers to ensure the best deals. Flexible schemes & quick processing are the main advantages are here. Avail attractive schemes at competitive interest rates from the No 1 Financier for Two Wheeler Loans in the country . Finance facility upto 90% of the On Road Cost of the vehicle, repayable in convenient repayment options and comfortable tenors from 6 months to 36 months.

CARDS
ICICI Bank offers a variety of cards to suit different transactional needs. Its range includes Credit Cards, Debit Cards andPrepaid cards. These cards offer you convenience for financial transactionslike cash withdrawal, shopping and travel. These cards are widely acceptedboth in India and abroad. Credit Card ICICI Bank Credit Cards give you the facility of cash, convenience and a range of benefits, anywhere in the world. These benefits range from lifetime free cards, Insurance benefits, global emergency assistance service, discounts, utility payments, travel discounts and much more.

Debit Card The ICICI Bank Debit Card is a revolutionary form of cash that allows customers to access their bank account around the clock, around the world. The ICICI Bank Debit Card can be used for shopping at more than3.5 Lakh merchants in India and 24 million merchants worldwide.

Travel Card ICICI Bank Travel Card. The Hassle Free way to Travel the world. Traveling with US Dollar, Euro, Pound Sterling or Swiss Francs; Looking for security and convenience ICICI Bank Travel Card is the best. Issued induplicate. Offers the Pin based security and has the convenience of usage of Credit or Debit card.

MOBILE BANKING
Bank on the move with ICICI Bank Mobile Banking. With ICICI Bank, Banking is no longer what it used to be. ICICI Bank offers Mobile Banking facility to all its Bank, Credit Card, Demat and Loan customers. ICICI Bank Mobile Banking can be divided into two broad categories of facilities. Alert facility ICICI Bank Mobile Banking Alerts facility keeps you informed about the significant transactions in its Accounts. It keeps you updated wherever you go. Request facility ICICI Bank Mobile Banking Requests facility enables you to query for its account balance.

Investment Products Along with Deposit products and Loan offerings, ICICI Bank assists you to manage its finances by providing various investment options ranging from ICICI Bank Tax Saving Bonds to Equity Investments through Initial Public Offers and Investment in Pure Gold. ICICI Bank facilitates following investment products: ICICI Bank Tax Saving Bonds Government of India Bonds Investment in Mutual Funds Initial Public Offers by Corporate Investment in "Pure Gold" Foreign Exchange Services Senior Citizens Savings Scheme, 2004.

TRADE-SERVICES
ICICI Bank offers online remittances as well as online processing of letters of credit and bank guarantees. Asset-Management Prudential ICICI Asset Management Company offers a wide range of retail mutual fund products tailored to suit varied risk and maturity profiles.

Cash Management ICICI Bank offers a complete range of highly customized solutions for managing both the collections and payments requirements of clients by leveraging technology. Daily customized transactions reports and real time web-enabled downloads, provide on-tap information facilitating effective working capital management. Corporate Banking ICICI Bank offers comprehensive and customized financial solutions for its corporate clients, including rupee and foreign currency debts, working capital credit, structured financing syndication and transaction banking products and services. Internet Banking Internet banking is available to all ICICI bank savings and deposit account holders, credit card, demat and loan customers. Internet banking service offers customers a world of convenience with services such as balance enquiry, transaction history, account statement, bill payments, fund transfers and accounts related service requests. ATMs With more than 2500 ATMs across the country, ICICI Bank has one of the largest ATM networks in India. Phone Banking Phone banking offers 24*7 service across liability, asset and investment products to both retail and corporate customers.

NRI-Banking A gamut of services to take care of all NRI banking needs including deposits, money transfers and private banking. Money2India A complete range of online and offline money transfer solutions to send money to India. Property For millions of home buyers across the country, ICICI Bank offers not just great deals on home loans but also a wealth of expert advice. ICICI Bank offers home search service which can help a customer identify the property of his choice based on his budget and other require Demat Accounts ICICI Banks demat services after unique features like e-constructions, consolidation, digitally signed statements, mobile requests and corporate benefit tracking. Rural-Banking Bank offers technology-based solutions, financial innovations and multiple delivery channels to meet the financial needs of rural areas.

Microfinance ICICI Bank assists over 2.5 million low income clients to build livelihoods by partnering with over 100 microfinance institutions. Branches ICICI Bank has a network of over 630 branches (of which 51 are extension counters) across the country. The network puts a wide range of banking products and financial services within easy reach of retail and corporate customers.

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RISK ASPECTS OF ICICI BANK

Risk Management Risk is an integral part of the banking business and bank aim at delivering superior shareholder value by achieving an appropriate trade-off between risk and returns. Bank is exposed to various risks, including credit risk, market risk and operational risk. Banks risk management strategy is based on a clear understanding of various risks, disciplined risk assessment and measurement procedures and continuous monitoring. The policies and procedures established for this purpose are continuously benchmarked with international best practices. Bank has two dedicated groups, the RISK MANAGEMENT GROUP (RMG) and COMPLIANCE &AUDIT GROUP (CAG) which is responsible for assessment, management and mitigation of risk in ICICI Bank. These groups from part of the corporate center are completely independent of all business operations and are accountable to the Risk and Audit committees of the Board of directors. RMG is further organized into the Credit Risk Management group, Market Risk Management group, Retail Risk Management group and Operational Risk Management group. CAG is further organized into the Credit Policies, RBI Inspection & AntiMoney Laundering Group and the Internal Audit Group.

Credit Risk Credit risk is the risk that a borrower is unable to meet its financial obligations to the lender. Bank measure, monitor and manage credit risk for each borrower and also at the portfolio level. Bank has standardized credit-approval processes, which include a wellestablished procedure for comprehensive credit appraisal and rating. ICICI Bank has well developed internal credit rating methodologies

for rating obligors. The rating factors in quantitative, qualitative issues and credit enhancement features specific to the transaction. The rating serves as a key input in the approval as well as postapproval credit processes. Industry knowledge is constantly updated through field visits and interactions with clients, regulatory bodies and industry experts. In retail credit operations, the Board or a Board Committee approves all products, policies and authorizations. Credit approval authority lies only with the credit officers who are distinct from the sales team. Credit scoring models are used in the case of certain products like credit cards. External agencies such as field investigation agencies and credit processing agencies are used to facilitate a comprehensive due diligence process including visits to offices and homes in the case of loans to individual borrowers.

Market Risk Market risk is the risk of loss resulting from changes in interest rates, foreign currency exchange rates, equity prices and commodity prices. The objective of market risk management is to minimize the impact of losses on earnings and equity capital due to market risk. Market risk policies include the Investment Policy and the Asset-Liability Management (ALM)Policy. The policies are approved by the Board of Directors. The Asset Liability Management Committee (ALCO) of the Board of Directors stipulate liquidity and interest rate risk limits, monitors adherence to limits, articulates the organizations interest rate view and determines the strategy in light of the current and expected environment. These policies and processes are articulated in the ALPM policy. The investment policy addresses issues related to investment in various trading products. RMG exercises independent control over the process of market risk management and recommends changes in process and methodologies for measuring market risk Interest rate risk is measured through the use of repricing gap analysis and duration analysis. Liquidity risk is measured through gap analysis. Bank ensure adequate liquidity at all time through systematic funds planning and maintenance of liquid

investment as well as focusing on more stable funding sitsces such as retail deposits. ICICI Bank limit exposure to exchange rate risk by stipulating position limits. The treasury Middle Office Group monitors the asset-liability position under the supervision of the ALCO. The Treasury Middle Office Group is also responsible for processing treasury transactions, tracking the daily funds position and complying with all treasury related management and regulatory reporting requirements. Operational Risk Operational risk is the risk of loss that can result from a verified factors, including failure to obtain proper internal authorizations, improperly documented transactions, failure of operational and information security procedures, computer systems, software or equipment, fraud, inadequate training and employee errors. Banks approach to operational risk management is designed to mitigate operational risk by maintaining a comprehensive system of internal controls, establishing systems and procedures to monitor transactions, maintaining key back-up procedures and undertaking regular contingency planning. Effective operational risk management system would ensure that bank has sufficient information to make appropriate decisions about additional controls, adjustments to controls, or other risk responses. Operational risk management policy aims at minimizing losses and customer dissatisfaction due to failure in processes, focusing on flaws in products and their design that can expose the bank to losses due to fraud, analyzing the impact of failures in systems, developing mitigates to minimize the impact and developing plans to meet external shocks that can adversely impact continuity in the banks operations

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FUTURE ASPECTS OF ICICI BANK

The following are some of the future aspects of ICICI bank which it wants to fulfill in the future: To be the leading provider of financial services in India and a major global bank. The bank will try to leverage the people, technology, speed and financial capital to: Be the banker of first choice for our customers by delivering high quality, world-class products and services. To expand the frontiers of our business globally. To play a proactive role in the full realization of Indias potential. To maintain a healthy financial profile and diversify our earnings across businesses and geographies. To maintain high standards of governance and ethics. To contribute positively to the various countries and markets in which we operate. To create value for our stakeholders.

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SUBSIDIARIES OF ICICI BANK

ICICI Prudential Life Insurance ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank - one of India's foremost financial services companies-and Prudential plc - a leading international financial services group head quartered in the United Kingdom. Total capital infusion stands at Rs. 47.80 billion, with ICICI Bank holding a stake of 74% and Prudential plc holding 26%. It began its operations in December 2000 after receiving approval from Insurance Regulatory Development Authority (IRDA). Today, our nation-wide team comprises of 2074 branches (inclusive of 1,116 micro-offices), over225,000 advisors; and 7 bancassurance partners. ICICI Prudential is the first life insurer in India to receive a National Insurer Financial Strength rating of AAA (Ind) from Fitch ratings. For three years in a row, ICICI Prudential has been voted as India's Most Trusted Private Life Insurer, by The Economic Times - AC Nielsen ORG Marg survey of 'Most Trusted Brands'. As we grow our distribution, product range and customer base, we continue to tirelessly uphold our commitment to deliver world-class financial solutions to customers all over India. ICICI Lombard ICICI Lombard is a 74:26 joint venture between ICICI Bank Limited, Indias second largest bank with USD 75 billion in assets and Fairfax Financial Holdings Limited, a Canada based USD 27 billion diversified financial services company engaged in general insurance, reinsurance, insurance claims management and investment management. ICICI Lombard is the largest private sector general insurance company in India with a Gross Written Premium (GWP) of Rs. 34,198.4million for the year ended March 31, 2009. The company presently has around4,777 employees in 357 branches. In the financial year ended March 31, 2009,the company issued over 4 million

policies and serviced over 33 lakh claims. The company has a claim disposal ratio of 97% (percentage of claims) settled against claims reported as on March 31, 2009Lombard Canada Ltd, a group company of Fairfax Financial Holdings Limited, is one of Canada's oldest property and casualty insurers. It is a leading insurance management company responsible for providing insurance management services for all of the Lombard group's commercial, personal, and specialized insurance companies. Lombard Canada Ltd. has its head office in Toronto, Canada and has annual sales in excess of $977 million and is a wholly owned subsidiary of Fairfax Financial Holdings Limited (FFH on Toronto Stock Exchange). It has received an A- rating from A.M. Best Company and claims paying ability received an A+ rating from Duff & Phelps Credit Rating Co. ICICI Lombard has been assigned a domestic rating of I AAA by ICRA(an associate of Moodys Investors Service) for highest claim paying ability and a fundamentally strong position. ICICI Lombard allows instant policy issuance and renewal through its website www.icicilombard.com for all retail insurance products including Car Insurance, Health Insurance, Travel Insurance, Two Wheeler Insurance and Home Insurance. There are multiple payment options available including internet banking, credit card, debit card and cash card. ICICI Lombard Auto Insurance has been rated highest in customer satisfaction by J.D. Power Asia Pacific in India among 11 auto insurance providers. The company has been conferred the Golden Peacock- Eco Innovation Award of 2009 for weather insurance and the Customer and Brand Loyalty award in the Insurance Sector - Non-Life at the 2nd Loyalty awards,2009. It was awarded the General Insurance Company of the Year at the 11thAsia Insurance Industry Awards. The company also won the NDTV Profit Business Leadership Award 2007 and was adjudged as the most Customer Responsive Company in the Insurance category at the Economic Times Avaya Global Connect Customer Responsiveness Award 2006. It has the Gold Shield for Excellence in Financial Reporting by the ICAI (Institute of Chartered Accountants of India) for the year ended March 31, 2006.

ICICI Prudential Mutual Funds ICICI Prudential Asset Management Company enjoys the strong parentage of Prudential plc, one of UK's largest players in the insurance &fund management sectors and ICICI Bank, a well-known and trusted name in financial services in India. ICICI Prudential Asset Management Company in as pan of just over eight years, has forged a position of pre-eminence in the Indian Mutual Fund industry as one of the largest asset management companies in the country with average assets under management of Rs.82,460.91 Corers (as of Dec 31, 2009). The Company manages a comprehensive range of schemes to meet the varying investment needs of its investors spread across 230 cities in the country. ICICI Home Finance ICICI Home Finance Company Limited ("ICICI Home Finance" or "ICICIHFC") is one of the leaders in the Indian mortgage finance and realty space. Part of the ICICI Group, we have been driving innovation and growth in this sector. The company's promoter is ICICI Bank Limited. The companys vision as a growing housing finance company is to make the dream of owning a new home come true, for millions of Indians. Their ranges of innovative products, from different type of home loans to property related services help meet these dreams.

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FINANCIAL STATEMENT OF ICICI BANK

Balance Sheet of ICICI Bank Mar '11 Mar '10 Mar '09 Mar '08 12 mths Capital and Liabilities: Total Share Capital Equity Share Capital Share Application Money Preference Share Capital Reserves Revaluation Reserves Net Worth Deposits Borrowings Total Debt Other Liabilities & Provisions Total Liabilities 12 mths 12 mths 12 mths ------------------- in Rs. Cr. ------------------Mar '07 12 mths

1,151.82 1,151.82 0.29 0.00 53,938.82 0.00 55,090.93 225,602.11 109,554.28 335,156.39 15,986.35 406,233.67 Mar '11 12 mths

1,114.89 1,114.89 0.00 0.00 50,503.48 0.00 51,618.37 202,016.60 94,263.57 296,280.17 15,501.18 363,399.72 Mar '10 12 mths

1,463.29 1,113.29 0.00 350.00 48,419.73 0.00 49,883.02 218,347.82 67,323.69 285,671.51 43,746.43 379,300.96 Mar '09 12 mths

1,462.68 1,112.68 0.00 350.00 45,357.53 0.00 46,820.21 244,431.05 65,648.43 310,079.48 42,895.39 399,795.08 Mar '08 12 mths

1,249.34 899.34 0.00 350.00 23,413.92 0.00 24,663.26 230,510.19 51,256.03 281,766.22 38,228.64 344,658.12 Mar '07 12 mths

Assets Cash & Balances with RBI Balance with Banks, Money at Call Advances Investments Gross Block Accumulated Depreciation Net Block Capital Work In Progress Other Assets Total Assets Contingent Liabilities Bills for collection Book Value (Rs)

20,906.97 13,183.11 216,365.90 134,685.96 9,107.47 4,363.21 4,744.26 0.00 16,347.47 406,233.67 883,774.77 47,864.06 478.31

27,514.29 11,359.40 181,205.60 120,892.80 7,114.12 3,901.43 3,212.69 0.00 19,214.93 363,399.71 694,948.84 38,597.36 463.01

17,536.33 12,430.23 218,310.85 103,058.31 7,443.71 3,642.09 3,801.62 0.00 24,163.62 379,300.96 803,991.92 36,678.71 444.94

29,377.53 8,663.60 225,616.08 111,454.34 7,036.00 2,927.11 4,108.89 0.00 20,574.63 399,795.07 371,737.36 29,377.55 417.64

18,706.88 18,414.45 195,865.60 91,257.84 6,298.56 2,375.14 3,923.42 189.66 16,300.26 344,658.11 177,054.18 22,717.23 270.37

ICICI BANK

PROFIT & LOSSACCOUNT OF ICICI BANK

Profit & Loss account of ICICI Bank Mar '11 Mar '10 Mar '09 Mar '08 12 mths 12 mths 12 mths ------------------- in Rs. Cr. -------------------

Mar '07

12 mths Income Interest Other Total Expenditu

12 mths

25,974.05 25,706.93 31,092.55 30,788.34 22,994.29 7,108.91 7,292.43 8,117.76 8,878.85 6,962.95 33,082.96 32,999.36 39,210.31 39,667.19 29,957.24

Income

Income

Interest 16,957.15 17,592.57 22,725.93 23,484.24 16,358.50 expended Employee 2,816.93 1,925.79 1,971.70 2,078.90 1,616.75 3,785.13 6,056.48 5,977.72 5,834.95 4,900.67 562.44 619.50 678.60 578.35 544.78

Selling and Admin Expenses Depreciati

Miscellane ous Expenses Preoperati ve Exp Capitalised Operating Expenses Provisions & Contingencies Total Expenses

3,809.93 2,780.03 4,098.22 3,533.03 3,426.32 0.00 0.00 0.00 0.00 0.00

8,594.16 10,221.99 10,795.14 10,855.18 8,849.86 2,380.27 1,159.81 1,931.10 1,170.05 1,638.66 27,931.58 28,974.37 35,452.17 35,509.47 26,847.02 Mar '11 12 mths Mar '10 12 mths Mar '09 12 mths Mar '08 12 mths Mar '07 12 mths

Net Profit

5,151.38 4,024.98 3,758.13 4,157.73 3,110.22

for the Year Extraordio nary Items Profit brought forward Total Preference Dividend Equity Dividend Corporate Dividend Tax Per share data (annualise d) Earning Per Share (Rs) Equity Dividend (%) Book Value (Rs) Appropri ations Transfer to Statutory Reserves Transfer to Other Reserves Proposed Dividend/ Transfer to Govt Balance c/f to Balance Sheet Total

-2.17

0.00

-0.58

0.00 998.27

0.00 293.44

3,464.38 2,809.65 2,436.32

8,613.59 6,834.63 6,193.87 5,156.00 3,403.66 0.00 0.00 0.00 0.00 0.00 901.17 153.10

1,612.58 1,337.95 1,224.58 1,227.70 202.28 164.04 151.21 149.67

44.73 140.00 478.31

36.10 120.00 463.01

33.76 110.00 444.94

37.37 110.00 417.64

34.59 100.00 270.37

1,780.29 1,867.22 2,008.42 1,342.31 1,351.12 0.26 1.04 0.01 0.01 0.00

1,814.86 1,501.99 1,375.79 1,377.37 1,054.27

5,018.18 3,464.38 2,809.65 2,436.32

998.27

8,613.59 6,834.63 6,193.87 5,156.01 3,403.66

ICICI BANK

CAPITAL STRUCTURE OF ICICI BANK

Capital Structure (ICICI Bank) Period Instrument Authorized Capital From To (Rs. cr) 2010 2011 Equity Share 1275 Issued Capital (Rs. cr) 1151.77 - PA I D U P Shares (nos) 1151772372 Face Value Capital 10 1151.77

2009 2008 2007 2006 2005 2004 2003 2001 2000 1999 1997 1995 1994

2010 2009 2008 2007 2006 2005 2004 2002 2001 2000 1999 1997 1995

Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share Equity Share

1275 1275 1275 1000 1000 1550 1550 300 300 300 300 300 300

1114.85 1113.25 1112.69 899.27 889.82 616.39 613.02 220.36 196.82 196.82 165 150 150

1114845314 1113250642 1112687495 899266672 889823901 616391905 613021301 220358680 196818880 196818880 165000700 150000700 700

10 1114.85 10 1113.25 10 1112.69 10 899.27 10 889.82 10 616.39 10 613.02 10 220.36 10 196.82 10 196.82 10 165 10 150 10 0

ICICI BANK

CASH FLOW OF ICICI BANK

Cash Flow of ICICI Bank Mar '11 Mar '10 Mar '09 Mar '08 12 mths Net Profit Before Tax 6760.70 12 mths 5345.32 12 mths 5116.97 12 mths 5056.10 ------------------- in Rs. Cr. ------------------Mar '07 12 mths 3648.04

Net Cash From Operating Activities Net Cash (used in)/from Investing Activities Net Cash (used in)/from Financing Activities Net (decrease)/increase In Cash and Cash Equivalents Opening Cash & Cash Equivalents Closing Cash & Cash Equivalents

-6908.92 -2108.82 4283.20 -4783.61 38873.69 34090.08

1869.21 6150.73 1382.62 8907.13 29966.56 38873.69

-14188.49 3857.88 1625.36 -8074.57 38041.13 29966.56

-11631.15 -17561.11 29964.82 683.55 37357.58 38041.13

23061.95 -18362.67 15414.58 20081.10 17040.22 37121.32

ICICI BANK

KEY FINANCIAL RATIO OF ICICI BANK

Key Financial Ratios of ICICI Bank ------------------- in Rs. Cr. -------------------

Mar11 Investment Valuation Ratios Face Value

Mar '10

Mar '09

Mar '08

Mar '07

10.00

10.00

10.00

10.00

10.00

Dividend Per Share Operating Profit Per Share (Rs) Net Operating Profit Per Share (Rs) Free Reserves Per Share (Rs) Bonus in Equity Capital Profitability Ratios Interest Spread Adjusted Cash Margin(%) Net Profit Margin Return on Long Term Fund(%) Return on Net Worth(%) Adjusted Return on Net Worth(%) Return on Assets Excluding Revaluations Return on Assets Including Revaluations Management Efficiency Ratios Interest Income / Total Funds Net Interest Income / Total Funds Non Interest Income / Total Funds Interest Expended / Total Funds Operating Expense / Total Funds Profit Before Provisions / Total Funds Net Profit / Total Funds Loans Turnover Total Income / Capital Employed(%) Interest Expended / Capital Employed(%) Total Assets Turnover Ratios Asset Turnover Ratio Profit And Loss Account Ratios Interest Expended / Interest Earned Other Income / Total Income Operating Expense / Total Income Selling Distribution Cost Composition Balance Sheet Ratios Capital Adequacy Ratio Advances / Loans Funds(%) Debt Coverage Ratios Credit Deposit Ratio Investment Deposit Ratio Cash Deposit Ratio Total Debt to Owners Fund Financial Charges Coverage Ratio Financial Charges Coverage Ratio Post Tax

14.00 64.08 281.04 358.12 -4.01 17.52 15.91 42.97 9.35 9.27 478.31 478.31 8.41 4.01 -4.41 2.09 1.77 1.34 0.17 8.41 4.41 0.08 3.55 65.29 0.02 24.81 0.94 19.54 64.96 87.81 59.77 11.32 4.10 0.44 1.34

12.00 49.80 293.74 356.94 -5.66 13.64 12.17 44.72 7.79 7.53 463.01 463.01 8.82 4.08 0.08 4.74 2.59 1.41 1.08 0.17 8.90 4.74 0.09 4.60 68.44 0.92 29.05 0.72 19.41 58.57 90.04 53.28 10.72 3.91 0.33 1.26

11.00 48.58 343.59 351.04 -3.66 11.45 9.74 56.72 7.58 7.55 444.94 444.94 9.82 3.99 0.08 5.83 2.60 1.30 0.96 0.18 9.90 5.83 0.10 5.14 73.09 0.86 26.22 1.74 15.53 69.86 91.44 46.35 10.14 4.42 0.25 1.20

11.00 51.29 354.71 346.21 -3.51 11.81 10.51 62.34 8.94 8.80 417.64 417.64 10.60 4.29 0.02 6.31 2.76 1.40 1.12 0.20 10.62 6.31 0.11 5.61 76.28 0.17 26.00 4.43 13.97 72.67 84.99 42.68 10.12 5.27 1.25 1.20

10.00 42.19 316.45 199.52 -3.43 12.30 10.81 82.46 13.17 12.31 270.37 270.37 9.55 4.06 0.10 5.49 2.79 1.19 1.04 0.17 9.65 5.49 0.10 4.52 71.14 1.07 28.87 6.12 11.69 77.72 83.83 41.15 6.99 9.50 1.25 1.22

Leverage Ratios Current Ratio Quick Ratio Cash Flow Indicator Ratios Dividend Payout Ratio Net Profit Dividend Payout Ratio Cash Profit Earning Retention Ratio Cash Earning Retention Ratio AdjustedCash Flow Times

0.11 15.86 35.23 31.76 64.49 68.01 39.77

0.14 14.70 37.31 32.33 61.40 66.70 44.79

0.13 5.94 36.60 31.00 63.23 68.87 49.41

0.11 6.42 33.12 29.08 66.35 70.51 52.34

0.09 6.04 33.89 28.84 64.80 70.22 65.12

Mar '11 Earnings Per Share Book Value 44.73 478.31

Mar '10 36.10 463.01

Mar '09 33.76 444.94

Mar '08 37.37 417.64

Mar '07 34.59 270.37

ICICI BANK

COMPETITION
Name HDFC Bank ICICI Bank Axis Bank Kotak Mahindra IndusInd Bank YES BANK Federal Bank ING Vysya Bank Karur Vysya JK Bank South Ind Bk StanChart IDR City Union Bank Karnataka Bank Lakshmi Vilas DCB Dhanlaxmi Bank Gold BeES Last Price 458.00 868.75 1,072.70 461.75 264.10 272.25 369.45 301.65 366.50 788.40 22.00 79.20 44.45 85.00 98.55 44.90 75.50 2,534.30 Market Cap. (Rs. cr.) 107,036.20 100,110.41 44,230.24 34,068.39 12,306.24 9,478.18 6,319.35 4,512.16 3,928.16 3,821.99 2,486.14 1,900.80 1,807.85 1,599.75 961.44 899.01 642.78 260.03 Net Interest Income 19,928.21 25,974.05 15,154.81 4,303.56 3,589.36 4,041.74 4,052.03 2,694.06 2,217.69 3,713.13 2,446.01 1,218.41 2,370.84 1,064.84 536.26 906.42 Net Profit 3,926.39 5,151.38 3,388.49 818.18 577.32 727.13 587.08 318.65 415.59 615.20 292.56 215.05 204.61 101.14 21.43 26.06 Total Assets 277,352.61 406,233.67 242,713.37 50,850.66 45,635.85 59,007.00 51,456.37 39,013.98 28,224.84 50,508.15 32,820.21 1,945,725.80 14,591.52 31,693.01 10,486.28 7,372.33 14,268.16 -

ICICI BANK

COMPITATION BETWEEN ICICI OR OTHERS BANK

Balance Sheet ICICI Bank HDFC Bank Kotak Axis Mahindr Bank a Mar '11 Capital and Liabilities: Total Share Capital Equity Share Capital Share Application Money Preference Share Capital Reserves Revaluation Reserves Net Worth Deposits Borrowings Total Debt Other Liabilities & Provisions Total Liabilities Mar '11 Mar '11 Mar '11 ------------------- in Rs. Cr. ------------------IndusInd Bank

Mar '11

1,151.82 465.23 1,151.82 465.23 0.29 0.00 0.00 0.00 53,938.82 24,914.04 0.00 0.00 55,090.93 25,379.27 225,602.11 208,586.41 109,554.28 14,394.06 335,156.39 222,980.47 15,986.35 28,992.86 406,233.67 277,352.60 ICICI HDFC Bank

410.55 368.44 465.97 410.55 368.44 465.97 0.00 0.00 7.98 0.00 0.00 0.00 18,588.28 6,464.95 3,350.92 0.00 0.00 225.35 18,998.83 6,833.39 4,050.22 189,237.80 29,260.97 34,365.37 26,267.88 11,723.95 5,525.42 215,505.68 40,984.92 39,890.79 8,208.86 3,032.36 1,694.83 242,713.37 50,850.67 45,635.84 Axis Bank Kotak Mahindra IndusInd Bank

Bank Mar '11 Assets Cash & Balances with RBI Balance with Banks, Money at Call Advances Investments Gross Block Accumulated Depreciation Net Block Capital Work In Progress Other Assets Total Assets Contingent Liabilities Bills for collection Book Value (Rs) Profit & Loss account ICICI Bank Mar '11 HDFC Kotak Axis Bank Bank Mahindra Mar '11 Mar '11 Mar '11 Mar '11 Mar '11 Mar '11 Mar '11 Mar '11

20,906.97 13,183.11 216,365.90 134,685.96 9,107.47 4,363.21 4,744.26 0.00 16,347.47 406,233.67 883,774.77 47,864.06 478.31

25,100.82 13,886.16 4,568.02 7,522.49 159,982.67 142,407.83 70,929.37 71,991.62 5,244.21 3,426.49 3,073.56 1,176.03 2,170.65 2,250.46 0.00 22.69 14,601.08 4,632.12 277,352.61 242,713.37 559,681.87 429,069.63 28,869.10 57,400.80 545.53 462.77

2,107.72 363.26 29,329.31 17,121.44 831.80 406.20 425.60 0.00 1,503.33 50,850.66 12,291.30 4,470.06 92.74

2,456.04 1,568.56 26,165.65 13,550.81 971.26 399.20 572.06 24.41 1,298.32 45,635.85 79,647.25 7,860.30 81.95

------------------- in Rs. Cr. -------------------

IndusInd

Income Interest 25,974.05 19,928.21 15,154.81 Earned Other 7,108.91 4,433.51 4,632.13 Income Total 33,082.96 24,361.72 19,786.94 Income Expenditur e Interest 16,957.15 9,385.08 8,591.82 expended Employee 2,816.93 2,836.04 1,613.90 Cost Selling and Admin 3,785.13 2,510.82 2,406.59 Expenses Depreciatio 562.44 497.41 289.59

4,303.56 507.56 4,811.12

3,589.36 713.66 4,303.02

2,058.49 783.83 487.82 98.27

2,212.86 382.65 390.46 60.55

n Miscellane ous Expenses Preoperativ e Exp Capitalised Operating Expenses Provisions & Contingenc ies Total Expenses

3,809.93 0.00 8,594.16 2,380.27

5,205.97 0.00 8,045.36 3,004.88

3,496.55 0.00 5,734.55 2,072.08

564.53 0.00 1,528.58 405.87 3,992.94

679.17 0.00 1,169.72 343.11 3,725.69

27,931.58 20,435.32 16,398.45 ICICI Bank Mar '11

HDFC Kotak IndusInd Axis Bank Bank Mahindra Bank Mar '11 Mar '11 Mar '11 Mar '11

Net Profit for the Year Extraordion ary Items Profit brought forward Total Preference Dividend Equity Dividend Corporate Dividend Tax Per share data (annualise d) Earning Per Share (Rs) Equity Dividend (%)

5,151.38 -2.17 3,464.38 8,613.59 0.00 1,612.58 202.28

3,926.40 -2.65 4,532.79 8,456.54 0.00 767.62 124.53

3,388.49 0.00 3,427.43 6,815.92 0.00 670.36 0.00

818.18 0.00 965.91 1,784.09 0.00 36.88 4.37

577.33 0.00 391.51 968.84 0.00 93.23 15.12

44.73 140.00

84.40 165.00

82.54 140.00

11.10 10.00

12.39 20.00

Book Value (Rs) Appropriat ions Transfer to Statutory Reserves Transfer to Other Reserves Proposed Dividend/T ransfer to Govt Balance c/f to Balance Sheet Total

478.31

545.53

462.77

92.74

81.95

1,780.29 0.26

997.52 392.64

836.95 338.84

207.41 40.91

146.12 0.01

1,814.86

892.15

670.36

41.25

108.35

5,018.18 8,613.59

6,174.24 8,456.55

4,969.77 6,815.92

1,494.52 1,784.09

714.36 968.84

CASH FLOW

------------------- in Rs. Cr. ------------------ICICI Bank Axis Bank IndusInd Bank HDFC Bank Kotak Mahindra Mar '11 12 mths 6760.70 -6908.92 Mar '11 12 mths 5135.66 11425.07 Mar '11 12 mths 577.33 609.10 -21.32 833.64 1421.41 2603.18 4024.60 Mar '11 12 mths 5818.66 -375.83 -1122.74 1227.99 -273.56 29942.40 29668.83 Mar '11 12 mths 1187.68 -1474.47 -78.99 1724.19 170.72 2300.26 2470.98

Net Profit Before Tax Net Cash From Operating Activities Net Cash (used in)/from Investing Activities Net Cash (used in)/from Financing Activities Net (decrease)/increase In Cash and Cash Equivalents Opening Cash & Cash Equivalents Closing Cash & Cash Equivalents

-2108.82 -13985.33 4283.20 -4783.61 38873.69 34090.08 8769.69 6204.75 15203.91 21408.66

ICICI BANK

Dividend Summary
For the year ending March 2011, ICICI Bank has declared an equity dividend of 140.00% amounting to Rs 14 per share. At the current share price of Rs 868.75 this results in a dividend yield of 1.61%. The company has a good dividend track report and has consistently declared dividends for the last 5 years. * As per the Profit & Loss account
Dividend Declared

Announcement Date 28-04-11 26-04-10 27-04-09 28-04-08 30-04-07 29-04-06

Effective Date 02-06-11 10-06-10 11-06-09 10-07-08 14-06-07 06-07-06

Dividend Type Final Final Final Final Final Final

Dividend (%) Remarks 140.00 120.00 110.00 110.00 100.00 85.00 AGM AGM AGM

ICICI BANK

FINISHED PRODUCT OF ICICI BANK

Finished Products Product Name Interest & Discount on Advances & Bills Income From Investment Commission, Exchange & Brokerage Interest Dividend Interest On Balances with RBI and Other Inter-Bank Funds Income From Sale Of Share & Securities Unit --------------------------- in Rs. Cr. --------------------------Installed Production Sales Capacity Quantity Quantity NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA Mar 2011 Sales Value 16,424.78 7,905.19 5,514.64 1,277.31 411.35 366.77 217.61

Total

32,117.65

ICICI BANK

LISTING DETAILS OF ICICI BANK

Listing Details - ICICI Bank Key Dates Year Ending Mar Month AGM Date Jun (Month) Book Closure Jun Date (Month) Listing Information Face Value Of 10 Equity Shares Market Lot Of 1 Equity Shares BSE Code 532174 NSE Code ICICIBANK BSE Group A Whether The Company Forms A Part Of The Following Indices Sensex Nifty BSE-100 Yes Yes Yes

BSE-200 S&P CNX 500 CNX Midcap CNX FMCG

Yes Yes No No

ICICI BANK

BOARD MEETINGS SUMMARY

The last board meeting of ICICI Bank was held on July 29, 2011 for Quarterly Results Board Meetings (ICICI Bank)

Meeting Date 29-07-2011 28-04-2011 24-01-2011 29-10-2010 31-07-2010 23-05-2010 18-05-2010 30-04-2010 24-04-2010 21-01-2010 30-10-2009

Remark Quarterly Results Audited Results & Dividend Quarterly Results Quarterly Results Quarterly Results Others Amalgamation Appointment / Resignation of Director's Audited Results & Dividend Quarterly Results Quarterly Results

25-07-2009 25-04-2009 24-01-2009 27-10-2008 26-07-2008 26-04-2008 19-01-2008 19-10-2007 21-07-2007 28-04-2007 20-01-2007

Quarterly Results Audited Results, Dividend & Others Quarterly Results Quarterly Results Quarterly Results Audited Results & Dividend Quarterly Results Quarterly Results Quarterly Results Audited Results & Dividend Quarterly Results

ICICI BANK

AUDITORS REPORT OF ICICI BANK

Auditor's Report (ICICI Bank) 1. We have audited the attached balance sheet of ICICI Bank Limited (theBank) as at 31 March 2011 and also the profit and loss account and cash flow statement for the year ended ori that date annexed thereto. These financial statements are the responsibility of the Banks management. Our responsibility is to express an opinion on these financial statements based on our audit. Incorporated in the said financial statements are the returns of the Singapore, Bahrain and Hong Kong branches of the Bank, audited by other auditors. 2. We conducted our audit in accordance with auditing standards generally accepted in India. Those Standards rsquire that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that ou- audit provides a reasonable basis for our opinion. 3. The balance sheet and profit and loss account are drawn up in conformity with Forms A and B (revised) of the Third Schedule to the Banking Regulation Act, 1949, read with Section 211 of the Companies Act, 1956. 4. We did not audit the financial statements of Singapore, Bahrain and Hong Kong branches, whose financial statements reflect total assets of Rs. 850,507.9 million as at 31 March 2011, the total revenue of Rs. 42,480.8 million for the year ended 31 March 2011 and net cash flows amounting to Rs. 39,302.7 million for the year ended 31 March 2011. These financial statements have been audited by other auditors, duly qualified to acts as auditors in the country of incorporation of the Year End : Mar '11

said branches, whose reports have been furnished to us, and our opinion is based solely on the report of other auditors.

5. We report that: a) We have obtained all the information and explanations, which to the best of our knowledge and belief were necessary for the purposes of our audit and have found them to be satisfactory; b) In our opinion, the transactions of the Bank which have come to our notice have been within its powers; c) In our opinion, proper books of account as required by law have been kept by the Bank so far as appears from our examination of those books and proper returns adequate for the purposes of our audit have been received from branches not visited by us. The Branch Auditors Report(s) have been forwarded to us and have been appropriately dealt with; d) The balance sheet, profit and loss account and cash flow statement dealt with by this report are in agreement with the books of account; e) In our opinion, the balance sheet, profit and loss account and cash flow statement dealt with by this report comply with the accounting standards referred to in sub section (3C) of Section 211 of the Companies Act, insofar as they apply to the Bank; f) On the basis of written representations received from the directors, as on 31 March 2011, and taken on record by the Board of Directors, we report that none of the directors is disqualified from being appointed as a director in terms of clause (g) of sub section (1) of Section 274 of the Companies Act, 1956; g) In our opinion and to the best of our information and according to the explanations given to us, the said accounts give the information required by the Companies Act, 1956 in the manner so required for banking companies, and give a true and fair view in conformity with the

accounting principles generally accepted in India; i. in case of the balance sheet, of the state of the affairs of the Bank as at 31 March 2011; ii. in case of the profit and loss account, of the profit for the year ended on that date; and iii. in case of of cash flow statement, of the cash flows for the year ended on that date. For S.R. Batliboi & Co. Firm registration number: 301003E Chartered Accountants per Shrawan Jalan Partner Membership No.: 102102 Mumbai April 28, 2011

ICICI BANK

CASE STUDY OF ICICI BANK

OVERVIEW The Challenge Business growth by addressing the more lucrative and growing segment of middle-class consumers and emerging corporate. The Solution Strategic adoption of technology to ensure that ICICI transforms into a universal bank, which will provide fast and efficient customer service besides offering the whole gamut of banking and financial services. The Benefit The bank has benefited in the form of lower Total Cost of Ownership (TCO), improved efficiency, easy management of volume growth, greater responsiveness to market opportunities and of course, numerous accolades from industry-watchers.

KEY BUSINESS DRIVERS

ICICI Bank was set up when the process of deregulation and liberalization had just begun in India, and the Reserve Bank of India (Indias central bank) had paved the way for private players in the banking sector, which at that time was dominated by state-owned and foreign banks. Serving a majority of the countrys populace, stateowned banks had a large branch network, with minimal or no automation and had little focus on service. Foreign banks, on the other hand, deployed high-end technology, had innovative product offerings, but had a very small branch network that serviced only corporate and individuals with high net-worth. Sensing an untapped opportunity, ICICI Bank decided to target Indias burgeoning middle class and corporate segment by offering a high level of customer service and efficiency that rivaled the foreign banks, on a much larger scale, at a lower cost. A crucial aspect of this strategy was the emphasis on technology. ICICI Bank positioned itself as technologysavvy, customer-friendly bank. To support its technology-focused strategy, ICICI Bank needed a robust technology platform that would help it achieve its business goals. After an intense evaluation of several global vendors, ICICI Bank identified Infosys as its technology partner and selected Finacle,

the universal banking solution from Infosys, as its core banking platform. An open systems approach and low Total Cost of Ownership (TCO) were some of the key benefits Finacle offered the bank. Unlike most banks of that era, ICICI Bank was automated from day one, when its first branch opened in the city of Chennai. After evaluation of numerous products, we chose Finacle, universal banking solution from Infosys for its future-proof technology, best-of-breed retail and corporate banking features, scalable architecture and proven implementation track record. Finacle has enabled ICICI Bank to achieve competitive advantage by enabling rapid roll out of new products, faster customer service and reduced time-to-market, to cater to the ever-growing needs of customers. Its open architecture and flexibility has enabled easy integration with multiple systems.

SOLUTION OVERVIEW One of the biggest challenges for Finacle was ensuring Straight Through Processing (STP) of most of the financial transactions. With the ICICI group having several companies under its umbrella, Finacle needed to seamlessly integrate with multiple applications such as credit cards, mutual funds, brokerage, call center and data warehousing systems. Another key challenge was managing transaction volumes. ICICI Bank underwent a phase of organic and inorganic growth, first by acquiring Bank of Madura followed by a reverse merger of the bank with its parent organization, ICICI Limited. The scalable and open systems-based architecture enabled Finacle to successfully manage the resultant increase in transaction levels from 400,000 transactions a day, in 2000 to nearly 2.1 million, by 2005, with an associated growth in peak volumes by 5.5 times. With Finacle, the bank currently has the ability to process 0.27 million checks, per day and manage 7000 concurrent users. Over the years,

the strategic partnership between ICICI Bank and Infosys that started in 1994 has grown stronger and the close collaboration has resulted in many innovations. For instance, in 1997, ICICI Bank was the first bank in India to offer Internet banking with the help of Finacles e-banking solution and established itself as a leader in the Internet and e-commerce space. The bank followed it up with several e-commerce services like bill payments, funds transfers and corporate banking over the Net. The Internet is a critical element of ICICI Banks award-winning multichannel strategy and is one of the main engines of growth for the bank. Between 2000 and 2004, the bank has successfully been able to move over 70 percent of the routine banking transactions from the branch to other delivery channels, thus increasing overall efficiency. Currently, only 25 percent of all transactions take place through branches and 75 percent through other delivery channels. This reduction in routine transactions through the branch has enabled ICICI Bank to aggressively use its branch network as customer acquisition units. On an average, ICICI Bank adds 300,000 customers a month, which is among the highest in the world.

REAPING THE BENEFITS A powerful, scalable and flexible technology platform is essential for banks to manage growth and compete successfully. Finacle provides just the right platform to ICICI Bank, thereby fuelling its growth. The bank has successfully leveraged the power of Finacle and has deployed the solution in the areas of core banking, consumer ebanking, corporate e-banking and CRM. With Finacle, ICICI Bank has also gained the flexibility to easily develop new products targeted at specific segments such as ICICI Bank Young Stars - a product targeting children, Womens Account addressing working women and Bank@campus targeting students.

ICICI Bank is today recognized as a clear leader in the region and has won numerous accolades worldwide for its technology-driven initiatives. In 2003, the bank received the best multi-channel strategy award from The Banker magazine and this year it has been rated the 2nd best retail bank in Asia by the Asian Banker Journal. The bank has effectively used technology as a strategic differentiator, thus not only redefining the rules of banking in India, but also showcase in how technology can help in transforming a banks business. Our objective of creating a universal bank providing end-to-end financial services, clearly required solutions which were based on new-generation technology, offered end-to-end functionality and were highly flexible and scalable. Finacle offered all this and much more.

Finacle - Universal Banking Solution

Finacle from Infosys helps banks WIN IN THE FLAT WORLD by providing solutions and services that enable a shift in their strategic and operational priorities. Finacle solutions address the core banking, e-banking, Islamic banking, treasury, wealth management and CRM requirements of retail, corporate and universal banks worldwide. Several powerful and differentiating features make Finacle one of the most comprehensive, flexible and scalable universal banking solution in its class. These solutions, with associated services, empower banks to maximize their opportunities for growth, while minimizing the risks that come with large scale business transformation.

Here is the list of all ICICI bank ATM Centers in Mumbai With Address and Phone Numbers
ICICI Bank Sion ( West ) ATM

Area : Sion ( West ) Address : Shop #3, Chaman Housing Society, Next To Fare Price Center, Rani Laxmi Chowk Pincode : 400022 City : Mumbai. ICICI Bank Nri Complex ATM Area : Nri Complex Address : ICICI Bank Atm, Shop #13, Seawood Estate Pincode : 400076 City : Navi Mumbai

CICI Bank Thane ATM. Area : Thane Address : Shop No. A-54, Shanti Shopping Centre, Opp. Railway Station, Mira Road ( E ) City : Mumbai Suburb.

ICICI Bank Mahalaxmi ATM Area : Mahalaxmi Address : Ground Floor, Zenith House, Keshavrao Khadye Marg Pincode : 400025 City : Mumbai. ICICI Bank Zaveri Bazaar ATM Area : Zaveri Bazaar Address : ICICI Bank Ltd., 226/230, Giriraj Pincode : 400002 City : Mumbai.

ICICI Bank Worli ATM Area : Worli Address : ICICI Bank Ltd., 76, Dr. Annie Besant Road Pincode : 400018 City : Mumbai

ICICI Bank Vile Parle ( E ) ATM Area : Vile Parle ( E ) Address : ICICI Bank Ltd., Vile Parle Branch, Kadamgiri Complex, Next To Gajalee Coastal Foods, Hanuman Road Pincode : 400057 City : Mumbai

ICICI Bank Juhu ATM Area : Juhu Address : Shop #4, Sutari House, Near Juhu Post Office, Dr. A. b. Nair Road Pincode : 400049 City : Mumbai ICICI Bank Malad ( W ) ATM Area : Malad ( W ) Address : ICICI Bank ATM, Shop #16, Sumudhi Commercial Complex, Plot D Ext, Chincholi Bunder Road, OFF Malad Link Road Pincode : 400064 City : Mumbai ICICI Bank Powai ATM Area : Powai Address : Shop #17, Ground Floor, c Wing, Tara Building, Srishti Complex, Saki Vihar Road Pincode : 400072 City : Mumbai ICICI Bank Next To Shiv Sena Bhavan ATM Area : Next To Shiv Sena Bhavan Address : ICICI Bank Ltd., Shivaji Park Corner of Gokhale Road ( north ) Pincode : 400028 City : Mumbai ICICI Bank Shivaji Park ATM

Area : Shivaji Park Address : Cadell Auto Service, Hpcl Pump, V. s. Marg Pincode : 400028 City : Mumbai

ICICI Bank Khar ( W ) ATM Area : Khar ( W ) Address : 514 Shantiniketan, Opp. Khar Gymkhana, Khar Danda Road, Corner of 16th Road Pincode : 400052 City : Mumbai ICICI Bank Andheri ( E ) ATM Area : Andheri ( E ) Address : ICICI Bank ATM, Behind Main Gate, Next To Thomas Cook Office, Seepz Pincode : 400096 City : Mumbai ICICI Bank Opp. Rcf Main Gate ATM Area : Opp. Rcf Main Gate Address : Shop #4, Ashish Talkies, Rcf Marg Pincode : 400071 City : Mumbai

ICICI Bank Vile Parle ( W ) ATM Area : Vile Parle ( W ) Address : Pawan Hans Aerodrome, S. V. Road

Pincode : 400056 City : Mumbai ICICI Bank Powai ATM Area : Powai Address : Shop #2, Prashant Apartment, D Wing, Opposite Iit Main Gate Pincode : 400076 City : Mumbai ICICI Bank Nariman Point ATM Area : Nariman Point Address : 215, Free Press House Pincode : 400021 City : Mumbai ICICI Bank Near Priyadarshani Park ATM Area : Near Priyadarshani Park Address : ICICI Bank Ltd., Car Care Centre, 45, Napean Sea Road Pincode : 400026 City : Mumbai

ICICI Bank Nana Chowk ATM Area : Nana Chowk Address : Ground Floor, Matrumandir, Tardeo Road, Opp. Bhatia Hospital

Pincode : 400007 City : Mumbai ICICI Bank Malad ( W ) ATM Area : Malad ( W ) Address : 4th Floor, A Wing, Prism Towers, Mind Space, Behind Inorbit Mall Pincode : 400064 City : Mumbai ICICI Bank Matunga ATM Area : Matunga Address : ICICI Bank Ltd., Welingkar Inst of Management Pincode : 400022 City : Mumbai ICICI Bank Mumbai. ATM Area : Mumbai. Address : Shivam, A Wing, Shivam Shopping Centre, S. V. Road, Malad ( W ) Pincode : 400064 City : Mumbai

ICICI Bank Opp. mumbai Central Station ATM Area : Opp. mumbai Central Station Address : I-serv Extension Counter, Maratha Mandir Annex, Dr A. b. nair Road Pincode : 400008

City : Mumbai ICICI Bank Mahalaxmi ATM Area : Mahalaxmi Address : Zenith House, Keshavrao Khadye Marg Pincode : 400025 City : Mumbai ICICI Bank Lower Parel ATM Area : Lower Parel Address : ICICI Bank Ltd., Lower Parel Branch, Elmac House, Opp. Empire Mills Pincode : 400013 City : Mumbai ICICI Bank Andheri ( W ) ATM Area : Andheri ( W ) Address : Parker Brother, HPCL Pump, Malavani Link Road, Lokhandwala Pincode : 400067 City : Mumbai

ICICI Bank Saki Vihar Road ATM Area : Saki Vihar Road Address : L & T, Epc Block, Ground Floor, B-wing, Gate #1, Powai Works Pincode : 400072 City : Mumbai

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CONCLUSION OF ICICI BANK

ICICI Bank is the most valuable bank in India in terms of market capitalization and is ranked second amongst all the companies listed on the Indian stock exchanges. In terms of free float market capitalization, the Bank has a network of about 1308 branches and 3,950 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customer through a variety of delivery channels and through its specialized subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the

United Kingdom, Russia and Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Center and representative offices in the United States, United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. UK subsidiary has established a branch in Belgium. ICICI Bank's equity shares are listed in India on Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).

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BIBLIOGRAPHY OF ICICI BANK

The information was taken from the following sources: Internet www.icicibank.com investpoedia.com Wikipedia