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    Resume

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    eshant sharma

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    Resume

    Uploaded by

    eshant sharma
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    Resume

    Uploaded by

    eshant sharma

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    DILEEP SHARMA

    Desktop Support Engineer


    J, Block Jahangir Puri, New Delhi-110033 Contact: - 8881637011.
    Email: eshants019@gmail.com

    SUMMARY
    • To grow in both personal and professional life by adhering to the policy of hard work,
    honesty and willing to use the best of my ability, skills, and dedication to fulfil the
    responsibilities assigned.

    WORK EXPERIENCE:
    GRLAW Advocate Office Feb 2023 Present
    Desktop Support Engineer.

    Three ESS Computer Service (India) Pvt Ltd April 2021-Oct 2022
    Desktop Support Engineer Level-2.

    RELIANCE JIO IT PARK Jan 2019-Oct-2019


    Desktop Support Engineer

    IMPACT INFOTECH Pvt Ltd Jan 2018- Jun-2018


    Desktop Support Engineer

    PROFESSIONAL EXPERIENCE:
    • Troubleshooting of Desktop, Hardware, and Software.
    • Windows XP, Windows 7, Windows 8 & Window 10 system installation and troubleshooting.
    • Knowledge of Microsoft-Outlook configuration.
    • Installation of different types of Software Application.
    • Installation of LAN’s & solving all the troubleshooting issues.
    • Microsoft Outlook 365 configuration and troubleshooting.
    • Desktop & laptop installation and troubleshooting.
    • Printer scanner configuration.
    • MS office applications knowledge and troubleshooting.
    • Knowledge of Citrix Workspace Application.
    • Create weekly inventory report.
    • Ensure call logged for domestic and international clients on Service Now.
    • Creating Incidents on behalf of client & resolve the issue with help of business partner.
    • Creating coordination between client & partner through Service Now & via mails, Webex,
    Teams Meeting.
    • Attending incident and SR calls, giving resolutions within the SLA.
    • ProjectWise Recourses alignment.
    • Attending calls & meetings of client & partner on their queries.
    • Taking care of several projects, maintain trackers of Incidents & shared with client on
    daily basis to avoid any mistakes.
    • Coordinate with the vendors for the purchase of new equipment.
    • Knowledge of Meeting application like, Zoom, MS. Teams, Webex Meeting, and some
    knowledge of Moot court meeting room.
    • Manage Engine Service Desk ticketing tool.
    • Desktop assembling, repairing, and troubleshooting.
    • Manage Microsoft operating system (Windows 7, Windows 8, Windows 8.1 & Windows
    10). Windows Troubleshooting (Windows 7, Windows 8, Win 8.1& Windows 10)
    • Managing Wireless Network, Printer scanner configuration.
    • Configuring Outlook, MS-Outlook for users and supporting them to the mails Problems.
    • Setup new system for new joined.
    • System re-image and backup.
    • Installation of all types of drivers.
    • HPSM ticketing tools.
    • Desktop assembling, repairing, and troubleshooting.
    • Manage Microsoft operating system (Windows 7, Windows 8).
    • Windows Troubleshooting (Windows 7, Windows 8).
    • Managing Wireless Network.
    • Setup new system for new joined.
    • System re-image and backup.
    • Printer scanner configuration, Installation of all types of drivers.
    • Configuring Outlook, MS-Outlook for users and supporting them to the mails Problems.

    PROFESIONAL ǪUALIFICATION:

     Completed CCNA training (Cisco Certified Network Associate) from NG NETWORKS from
    23 September 2023 to December 2023.
    BASIC OF NETWORK:
    • Basics of networking, OSI Model, IP addressing, Internetworking operating system (IOS),
    Access list, NAT TCP/IP, Subnetting.

    ROUTING:
    Link State and Distance Vector Protocols, TCP/IP, Classful and a Classless routing
    protocol, Routing decision criteria, Default route, Static routing protocol and Dynamic
    routing protocol like, RIP, OSPF, IPv4 & IPv6.

    SWITCHING:
    Installation & configuration of Multilayer Switches, configuration of VLAN, Inter VLAN
    communication through router and layer-3 switches, VTP domain, trunking, and trunking
    protocols. STP, STP port roles Root Guard, BPDU Guard, VLAN, Inter VLAN routing, VTP,
    IP management, Network Address Translation (NAT), Domain Name System (DNS),
    Dynamic Host Control Protocol (DHCP).

    EDUCATION:
    • Six Month Certificate in Computer Application GT Computer Institute.
    • (DHNW) Diploma in Computer Hardware & Networking in Mumbai NIIT.
    • Graduation with B.A Varanasi University.
    • 12th from M.G.K.V.P Board in 2013.
    • 10th from M.G.K.V.P. Board in 2011.

    • ADDITIONAL INFORMATION:

    Father Name : Vijay Shankar Sharma


    Date of Birth : 21-July-1996
    Gender : Male
    Marital Status : Unmarried
    Language Know : Hindi, English
    Religion : Hindu

    DECLARATION: The information provided above is true to the best of my knowledge.

    Dileep Sharma

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