Nothing Special   »   [go: up one dir, main page]

References

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 8

REFERENCES

Adan, J. L. (2023). Promotional strategies and consumers’ purchase intention on


Garment Bazaar retailers. Open Journal of Business and Management, 11(02),
613–645. https://doi.org/10.4236/ojbm.2023.112033
Agrawal, D. K., & Gupta, S. (2022). A new theoretical framework of shopping motives
and channel preference behaviour in the digital era. International Journal of
Consumer Studies, 47(1), 400–418. https://doi.org/10.1111/ijcs.12818
Ahmed, T. a. E. I., Refai, R., & Gad, A. (2023). ANTECEDENTS AND
CONSEQUENCES OF IMPULSIVE BUYING BEHAVIOR (A FIELD STUDY).
ResearchGate. https://doi.org/10.13140/RG.2.2.21922.20161
Albrecht, M. G., Green, M., & Hoffman, L. (2023, January 25). 3.2 Factors that influence
consumer buying behavior - Principles of Marketing | OpenStax.
https://openstax.org/books/principles-marketing/pages/3-2-factors-that-influence-
consumer-buying-behavior
Albrecht, M. G., Green, M., & Hoffman, L. (2023, January 25). 15.6 Main Types of Sales
Promotion - Principles of Marketing | OpenStax.
https://openstax.org/books/principles-marketing/pages/15-6-main-types-of-sales-
promotion
Ali, B. J., Gardi, B., Othman, B. J., Ahmed, S. A., Ismael, N. B., Hamza, P. A., Aziz, H.
M., Sabir, B. Y., Sorguli, S., & Anwar, G. (2021). Hotel Service quality: The
impact of service quality on customer satisfaction in hospitality. International
Journal of Engineering Business and Management, 5(3), 14–28.
https://doi.org/10.22161/ijebm.5.3.2
Andrade, M. S., Miller, D., & Westover, J. H. (2020). A global comparative analysis of
job satisfaction factors for housekeepers in the hotel industry. International
Hospitality Review, 35(1), 90–108. https://doi.org/10.1108/ihr-06-2020-0018
Attor, C., Jibril, A. B., Amoah, J., & Chovancova, M. (2022). Examining the influence of
brand personality dimension on consumer buying decision: evidence from
Ghana. Management & Marketing, 17(2), 156–177.
https://doi.org/10.2478/mmcks-2022-0009
Barangas, K., & Barangas, K. (2024, March 12). Understanding Filipino online shopping
behavior: E-commerce statistics and trends. Be Global E-Commerce
Corporation. https://beglobalecommercecorp.com/understanding-filipino-online-
shopping-behavior-e-commerce-statistics-and-trends/
BigCommerce. (2024, May 13). E-commerce: The History and Future of online
shopping. BigCommerce. https://www.bigcommerce.com/articles/ecommerce/
Bosze, A. (2024, February 20). Physical store VS online store: Advantages and
Disadvantages. Doofinder. https://www.doofinder.com/en/blog/physical-store-vs-
online-shop-advantages-and-disadvantages
Camilleri, M. A. (2021). E-commerce websites, consumer order fulfillment and after-
sales service satisfaction: the customer is always right, even after the shopping
cart check-out. Journal of Strategy and Management, 15(3), 377–396.
https://doi.org/10.1108/jsma-02-2021-0045
Chatzoglou, P., Chatzoudes, D., Savvidou, A., Fotiadis, T., & Delias, P. (2022). Factors
affecting repurchase intentions in retail shopping: An empirical study. Heliyon,
8(9), e10619. https://doi.org/10.1016/j.heliyon.2022.e10619
Chen, T., Samaranayake, P., Cen, X., Qi, M., & Lan, Y. (2022). The impact of online
reviews on consumers’ purchasing decisions: evidence from an Eye-Tracking
study. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.865702
Cherlin, A. J. (2020). Degrees of Change: An Assessment of the Deinstitutionalization of
Marriage Thesis. Journal of Marriage and Family, 82(1), 62–80.
https://doi.org/10.1111/jomf.12605
Chowdhury, R. (2023). Impact of perceived convenience, service quality and security on
consumers’ behavioural intention towards online food delivery services: the role
of attitude as mediator. SN Business & Economics, 3(1).
https://doi.org/10.1007/s43546-023-00422-7Debutify. (2024, March 21). The
power of free shipping and its impact on customer behavior. Debutify.
https://debutify.com/blog/does-free-shipping-increase-sales/
Daroch, B., Nagrath, G., & Gupta, A. (2021). A study on factors limiting online shopping
behaviour of consumers. Rajagiri Management Journal, 15(1), 39–52.
https://doi.org/10.1108/ramj-07-2020-0038
De Araújo, P. D., Araújo, W. M. C., Patarata, L., & Fraqueza, M. J. (2022).
Understanding the main factors that influence consumer quality perception and
attitude towards meat and processed meat products. Meat Science, 193,
108952. https://doi.org/10.1016/j.meatsci.2022.108952
Dirsehan, T., & Kadıoğlu, C. T. (2023). Operationalizing Customer-perceived Value as
an Emergent Variable: Empirical Evidence from Mobile Food Ordering and
Delivery Applications. Journal of Creating Value, 9(2), 227–244.
https://doi.org/10.1177/23949643231199512
Esteve, A., Pohl, M., Becca, F., Fang, H., Galeano, J., García-Román, J., Reher, D.,
Trias-Prats, R., & Turu, A. (2024). A global perspective on household size and
composition, 1970–2020. Genus, 80(1). https://doi.org/10.1186/s41118-024-
00211-6
Fallon, K., & Stockstill, C. (2018). The Condensed Courtship Clock: How elite women
manage self-development and marriage ideals. Socius Sociological Research for
a Dynamic World, 4. https://doi.org/10.1177/2378023117753485
Family Size-based Demographic Segmentation: Marketing to Families: The Power of
Household Size - FasterCapital. (2024). FasterCapital.
https://fastercapital.com/content/Family-Size-based-Demographic-
Segmentation--Marketing-to-Families--The-Power-of-Household-Size.html
Fook, A. C. W., & Dastane, O. (2021). Effectiveness of loyalty programs in customer
retention: A Multiple mediation analysis. Jindal Journal of Business Research,
10(1), 7–32. https://doi.org/10.1177/22786821211000182
Franssen, T., Stijnen, M., Hamers, F., & Schneider, F. (2020). Age differences in
demographic, social and health-related factors associated with loneliness across
the adult life span (19–65 years): a cross-sectional study in the Netherlands.
BMC Public Health, 20(1). https://doi.org/10.1186/s12889-020-09208-0
Gracia_Marie. (2024, March 21). The importance of efficient Last-Mile delivery for
customer retention. Zignify Global Product Sourcing. https://zignify.net/the-
importance-of-efficient-last-mile-delivery-for-customer-retention/
Guo, J., Zhang, W., & Xia, T. (2023). Impact of shopping website design on customer
satisfaction and loyalty: the mediating role of usability and the moderating role of
trust. Sustainability, 15(8), 6347. https://doi.org/10.3390/su15086347
Gunawan, C. M., Rahmania, L., & Kenang, I. H. (2023). THE INFLUENCE OF SOCIAL
INFLUENCE AND PEER INFLUENCE ON INTENTION TO PURCHASE IN E-
COMMERCE. Review of Management and Entrepreneurship, 7(1), 61–84.
https://doi.org/10.37715/rme.v7i1.3683
Hampson, D. P., Gong, S., & Xie, Y. (2021). How consumer confidence affects price
conscious behavior: The roles of financial vulnerability and locus of control.
Journal of Business Research, 132, 693–704.
https://doi.org/10.1016/j.jbusres.2020.10.032
Handoyo, S. (2024). Purchasing in the digital age: A meta-analytical perspective on
trust, risk, security, and e-WOM in e-commerce. Heliyon, 10(8), e29714.
https://doi.org/10.1016/j.heliyon.2024.e29714
Ho, H. (2020). Impact of gender on consumer buying behavior. WIRE - Wenzhou-Kean
University Intellectual Research Environment.
https://wkuwire.org/handle/20.500.12540/437
Indajang, K., Candra, V., Sianipar, M. Y., Sembiring, L. D., & Simatupang, S. (2023).
The effect of service quality and price on customer satisfaction. Ekonomi
Keuangan Investasi Dan Syariah (EKUITAS), 4(3), 942–950.
https://doi.org/10.47065/ekuitas.v4i3.3090
Irving, A., & Irving, A. (2024, March 31). Housekeepers: Upholding the honorable
unwritten rules and code of conduct. Irving Scott.
https://irvingscott.com/insights/code-of-conduct-housekeepers/
Isanawikrama, N., Hutomo, E. D., Irawan, I., & Aguzman, D. G. (2023). Effect of
Payment Gateways towards Online Shopping Behavior in SMEs in Indonesia.
E3S Web of Conferences, 426, 02018.
https://doi.org/10.1051/e3sconf/202342602018
Kim, S., Koh, K., & Zhang, X. (2021). Short‐term impact of COVID‐19 on consumption
spending and its underlying mechanisms: Evidence from Singapore. Canadian
Journal of Economics, 55(S1), 115–134. https://doi.org/10.1111/caje.12538
Kotler, Principles of Marketing, Global Edition, 18/E. (n.d.).
https://www.pearson.com/se/Nordics-Higher-Education/subject-catalogue/
marketing/Principles-of-Marketing-Kotler-Armstrong-18th-edition.html
Lodeiros, M. L., Flores-Silva, A., & Tuesta-Panduro, E. (2022). Brand equity and
Cleanliness regarding Brand Experience, Consumer Well-being and Customer
Satisfaction within the restaurant sector. International Conference on Tourism
Research, 15(1), 142–148. https://doi.org/10.34190/ictr.15.1.331
Lone, R. A., & Bhat, M. A. (2023). Impact of Product Quality on Customer Satisfaction:
Evidence from Selected Consumer Durables. ResearchGate.
https://www.researchgate.net/publication/370375109_Impact_of_Product_Quality
_on_Customer_Satisfaction_Evidence_from_Selected_Consumer_Durables
Mills, J. G. (2022, October 18). Demographics | Everything you need to know
with examples | SuperSurvey. https://www.supersurvey.com/Demographic-
Information
Lukas, M. F., & Howard, R. C. “. (2022). The influence of budgets on consumer
spending. Journal of Consumer Research, 49(5), 697–720.
https://doi.org/10.1093/jcr/ucac024
Malekzade, M. (2024, July 3). The role of packaging testing in product success:
Everything you need to kow. Peekage. https://peekage.com/blog/packaging-
testing
Manapul, K., Isidro, J., Hernandez, M., & Fernandez, R. (2022). Influence of Shipping
Fees in Customer Purchase Decisions for Online Retailers Residing within the
Philippines. Journal of Business and Management Studies, 4(1), 203–212.
https://doi.org/10.32996/jbms.2022.4.1.23
Millar, G., Rabano, C. T., Joy, D., & Racoma, C. A. (2023). A comparative study of
online and traditional shopping as revealed by the satisfaction of the selected. . .
ResearchGate. https://doi.org/10.13140/RG.2.2.22189.26088
Mills, J. G. (2022, October 18). Demographics | Everything you need to know with
examples | SuperSurvey. https://www.supersurvey.com/Demographic-
Information
Mofokeng, T. E. (2021). The impact of online shopping attributes on customer
satisfaction and loyalty: Moderating effects of e-commerce experience. Cogent
Business & Management, 8(1). https://doi.org/10.1080/23311975.2021.1968206
Mosley, M. (2024, April 29). Word-of-Mouth Marketing: 7 Ways to Boost Customer
Growth. Referral Rock Blog. https://referralrock.com/blog/word-of-mouth-
marketing/
Musumali, B. (2019). An Analysis of why customers are important and how marketers
understand their decisions. ResearchGate.
https://www.researchgate.net/publication/342898572_An_Analysis_why_custom
ers_are_so_important_and_how_marketers_go_about_in_understanding_their_d
ecisions
NielsenIQ. (2024, October 14). Strategies for Success: Turning Consumer Spending
into Opportunities - NIQ. NIQ.
https://nielseniq.com/global/en/insights/education/2024/consumer-spending-
opportunities/
Niosi, A. (2021, June 25). Consumer Decision-Making Process. Pressbooks.
https://opentextbc.ca/introconsumerbehaviour/chapter/consumer-decision-
making-process/
Niosi, A. (2021, June 25). Demographic influences. Pressbooks.
https://opentextbc.ca/introconsumerbehaviour/chapter/demographic-influences/
Nguyen, N., & Johnson, L. W. (2020). Consumer behavior and environmental
sustainability. Journal of Consumer Behaviour, 19(6), 539–541.
https://doi.org/10.1002/cb.1892
Oberemok, Z. (2024, March 21). Physical Stores vs. Online Stores: Decoding the
Contrast. Claspo.io. https://claspo.io/blog/physical-stores-vs-online-stores-
decoding-the-contrast/
Otufowora, A., Liu, Y., Young, H., Egan, K. L., Varma, D. S., Striley, C. W., & Cottler, L.
B. (2020). Sex differences in willingness to participate in research based on
study risk level among a community sample of African Americans in north central
Florida. Journal of Immigrant and Minority Health, 23(1), 19–25.
https://doi.org/10.1007/s10903-020-01015-4
Philippines - eCommerce. (2024, January 24). International Trade Administration |
Trade.gov. https://www.trade.gov/country-commercial-guides/philippines-
ecommerce
Rane, N. L., Achari, A., & Choudhary, S. (2023). ENHANCING CUSTOMER LOYALTY
THROUGH QUALITY OF SERVICE: EFFECTIVE STRATEGIES TO IMPROVE
CUSTOMER SATISFACTION, EXPERIENCE, RELATIONSHIP, AND
ENGAGEMENT. International Research Journal of Modernization in Engineering
Technology and Science. https://doi.org/10.56726/irjmets38104
Report: The State of Consumer Behavior 2021 | Raydiant. (2021, January 5).
https://www.raydiant.com/blog/state-of-consumer-behavior-2021
Rita, P., Oliveira, T., & Farisa, A. (2019). The impact of e-service quality and customer
satisfaction on customer behavior in online shopping. Heliyon, 5(10), e02690.
https://doi.org/10.1016/j.heliyon.2019.e02690
Ruiz-Herrera, L. G., Valencia-Arias, A., Gallegos, A., Benjumea-Arias, M., & Flores-
Siapo, E. (2023). Technology acceptance factors of e-commerce among young
people: Integrating the technology acceptance model and theory of planned
behavior. Heliyon, 9(6), e16418. https://doi.org/10.1016/j.heliyon.2023.e16418
Sagar, S. (2024). The impact of digital transformation on retail management and
consumer behavior. ResearchGate. https://doi.org/10.9790/487X-2601010614
Samuel, Y., & Saxena, A. K. (2021). A STUDY ON CONSUMERS PRODUCT
ASSORTMENT ORGANIZATION CHOICE WITH RESPECT TO
COMPLEMENTS AND SUBSTITUTE. ResearchGate.
https://www.researchgate.net/publication/366275078_A_STUDY_ON_CONSUM
ERS_PRODUCT_ASSORTMENT_ORGANIZATION_CHOICE_WITH_RESPEC
T_TO_COMPLEMENTS_AND_SUBSTITUTE
Santos, K. E. S., & Santos, A. R. (2020). Factors affecting consumer satisfaction to
online shopping. Journal of Humanities and Education Development, 2(6), 571–
575. https://doi.org/10.22161/jhed.2.6.22
Santos, A., & Reyes, M. (2019). Factors influencing online shopping behavior among
Filipino college students. Philippine Journal of Marketing, 40(2), 51-64.
Saranza, C., Pendon, Y., & Andrin, G. (2024). Enhancing Retail Success: A
comprehensive analysis of visual merchandising influence on customer
engagement and purchase behavior in Philippine local retail businesses. Journal
of Business and Management Studies, 6(1), 01–21.
https://doi.org/10.32996/jbms.2024.6.1.1
Sen, S. S., Alexandrov, A., Jha, S., McDowell, W. C., & Babakus, E. (2022). Convenient
= competitive? How Brick-And-Mortar Retailers can cope with Online
Competition. Review of Managerial Science, 17(5), 1615–1643.
https://doi.org/10.1007/s11846-022-00566-0
Shaikh, A., Khan, R., Panokher, K., Ranjan, M. K., & Sonaje, V. (2023). E-commerce
Price Comparison Website using Web Scraping. International Journal of
Innovative Research in Engineering & Multidisciplinary Physical Sciences, 11(3).
https://doi.org/10.37082/ijirmps.v11.i3.230223
Shavitt, S., & Barnes, A. J. (2019). Culture and the consumer journey. Journal of
Retailing, 96(1), 40–54. https://doi.org/10.1016/j.jretai.2019.11.009
Shuey, G. (2024, January 19). The Future of Retail: Unleashing the power of E-
Commerce. STRYDE. https://www.stryde.com/the-future-of-retail-unleashing-the-
power-of-e-commerce/
Siedlecki, S. L. (2020). Understanding descriptive research designs and methods.
Clinical Nurse Specialist, 34(1), 8–12.
https://doi.org/10.1097/nur.0000000000000493
Slabá, M. (2020). The impact of age on the customers' buying behavior and attitude to
price. Littera Scripta. https://doi.org/10.36708/littera_scripta2019/2/11
Smith, J. (2023). Psychological Effects of inflation on consumer behavior: Exploring
cognitive responses to price increases. ResearchGate.
https://www.researchgate.net/publication/375722657_Psychological_Effects_of_I
nflation_on_Consumer_Behavior_Exploring_Cognitive_Responses_to_Price_Inc
reases
Statista. (2021, November 22). Share of online shoppers in the Philippines 2018 by age
group. https://www.statista.com/statistics/1032036/age-group-distribution-online-
shoppers-philippines/
Taufik, A., Santoso, S., Fahmi, M. I., Restuanto, F., & Yamin, S. (2022). The role of
service and product quality on customer loyalty. Journal of Consumer Sciences,
7(1), 68–82. https://doi.org/10.29244/jcs.7.1.68-82
T, M., & T, M. (2024, April 13). The vital role of housekeepers in Serenity: Transform
your home in 2024. Irving Scott. https://irvingscott.com/insights/vital-role-of-
housekeepers-in-serenity/
Tzeng, S., Ertz, M., Jo, M., & Sarigöllü, E. (2021). Factors affecting customer
satisfaction on online shopping holiday. Marketing Intelligence & Planning, 39(4),
516–532. https://doi.org/10.1108/mip-08-2020-0346
Utomo, N. P., Zulfa, N. F. a. N., Fitriyah, N., & Sudarmawan, B. N. (2023). Influence of
digital marketing and service quality on consumer preferences for coffee shops in
Malang City. Peradaban Journal of Economics and Business, 2(2), 190–206.
https://doi.org/10.59001/pjeb.v2i2.107
Uzir, M. U. H., Halbusi, H. A., Thurasamy, R., Hock, R. L. T., Aljaberi, M. A., Hasan, N.,
& Hamid, M. (2021). The effects of service quality, perceived value and trust in
home delivery service personnel on customer satisfaction: Evidence from a
developing country. Journal of Retailing and Consumer Services, 63, 102721.
https://doi.org/10.1016/j.jretconser.2021.102721
Vestil, M., & Vestil, M. (2023, March 28). Understanding Consumer Behavior: A
Comprehensive Guide. Mike Vestil.
https://www.mikevestil.com/entrepreneurship/consumer-behavior/
Vu, T. (2021). Service quality and its impact on customer satisfaction. ResearchGate.
https://doi.org/10.6084/m9.figshare.17089454
Wang, C., Liu, T., Zhu, Y., Wang, H., Wang, X., & Zhao, S. (2023). The influence of
consumer perception on purchase intention: Evidence from cross-border E-
commerce platforms. Heliyon, 9(11), e21617.
https://doi.org/10.1016/j.heliyon.2023.e21617
Wang, S., Ye, Y., Ning, B., Cheah, J., & Lim, X. (2022). Why do some consumers still
prefer In-Store shopping? An exploration of online shopping cart abandonment
behavior. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.829696
Wang, S., Ye, Y., Ning, B., Cheah, J., & Lim, X. (2022). Why do some consumers still
prefer In-Store shopping? An exploration of online shopping cart abandonment
behavior. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.829696
Waqas, M., Rafiq, S., & Wu, J. (2023). Online shopping: a systematic review of
customers’ perceived benefits and challenges during COVID-19 pandemic.
Global Knowledge, Memory, and Communication. https://doi.org/10.1108/gkmc-
04-2023-0129
Worthington, A. K. (2021, May 30). Theory of Planned Behavior. Pressbooks.
https://ua.pressbooks.pub/persuasiontheoryinaction/chapter/theory-of-planned-
behavior/Yin, X., Wang, H., Xia, Q., & Gu, Q. (2019). How social interaction
affects purchase intention in Social Commerce: A Cultural Perspective.
Sustainability, 11(8), 2423. https://doi.org/10.3390/su11082423
Wu, Y., Chen, H., & Wang, H. (2019). The influence of product diversity on consumers’
impulsive purchase in online shopping environment. American Journal of
Industrial and Business Management, 09(03), 680–698.
https://doi.org/10.4236/ajibm.2019.93046Zardari, S. A., Hussain, A., Ahmed, I., &
Sultan, S. (2023). Sensory marketing effect on customer buying behavior in the
fashion industry. ResearchGate. https://doi.org/10.13140/RG.2.2.25233.61284
Ylilehto, M., Komulainen, H., & Ulkuniemi, P. (2021). The critical factors shaping
customer shopping experiences with innovative technologies. Baltic Journal of
Management, 16(5), 661–680. https://doi.org/10.1108/bjm-02-2021-0049
Yum, K., & Kim, J. (2024). The influence of perceived value, customer satisfaction, and
trust on loyalty in entertainment platforms. Applied Sciences, 14(13), 5763.
https://doi.org/10.3390/app14135763
Zardari, S. A., Hussain, A., Ahmed, I., & Sultan, S. (2023). Sensory marketing effect on
customer buying behavior in fashion industry. ResearchGate.
https://doi.org/10.13140/RG.2.2.25233.61284
Zendesk. (2024, March 21). What is customer satisfaction? Definition + importance.
https://www.zendesk.com/blog/3-steps-achieving-customer-satisfaction-loyalty/
Zhao, H., Yao, X., Liu, Z., & Yang, Q. (2021). Impact of pricing and product
information on consumer buying behavior with customer satisfaction in a
mediating role. Frontiers in Psychology, 12.
https://doi.org/10.3389/fpsyg.2021.720151Zendesk. (2024, March 11). Customer
perception: Definition, importance & how to improve it.
https://www.zendesk.com/blog/simple-guide-customer-perception/Zhang, J. Z.,
Chang, C., & Neslin, S. A. (2021). How Physical stores Enhance Customer
value: The importance of product inspection depth. Journal of Marketing, 86(2),
166–185. https://doi.org/10.1177/00222429211012106
Zhao, H., Yao, X., Liu, Z., & Yang, Q. (2021). Impact of pricing and product information
on consumer buying behavior with customer satisfaction in a mediating role.
Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.720151
Zhang, J. Z., Chang, C., & Neslin, S. A. (2021). How Physical stores Enhance Customer
value: The importance of product inspection depth. Journal of Marketing, 86(2),
166–185. https://doi.org/10.1177/00222429211012106
Zhou, L., Chen, Y., & Wang, H. (2021). Convenience in online shopping: A consumer
satisfaction perspective. Journal of E-Commerce and Consumer Behavior, 15(3),
112-126.

You might also like