Europa Encoder 9 5 2
Europa Encoder 9 5 2
Europa Encoder 9 5 2
This document contains information that is proprietary and confidential to Harmonic Inc. and is
intended for the specific use of the recipient for the express purpose of operating the Harmonic
broadcast encoding system. This document is provided to the recipient with the expressed
understanding that the recipient will not divulge its contents to other parties or otherwise
misappropriate the information contained herein.
Copyright 2010 Harmonic Inc. All rights reserved. All information is subject to change without
notice.
Table of Contents
®
1.0 DiviCom Standard and High Definition Multi-channel Encoder Introduction ................................ 3
1.1 Product Description ....................................................................................................................... 4
1.2 Accessing Online Help .................................................................................................................. 6
1.3 Viewing Manuals in PDF ............................................................................................................... 6
2.0 Changes, Issues and Limitations ............................................................................................. 7
2.1 Electra 09.05.02.106 / NMX 5.5.4.127 is a maintenance release............................................ 7
2.2 New Features & Enhancements in Electra 09.05.01.095 / NMX 5.5.3.0.116 release ............. 7
2.3 New Features & Enhancements in Electra 09.05.00.086 / NMX 5.5.0.0.101 release ............. 7
2.2 Resolved issues in this release .................................................................................................. 12
2.3 Known Issues .............................................................................................................................. 14
2.4 Open Features ............................................................................................................................ 30
AVC channels in full standard definition and low resolution formats, increasing revenue per
program and enhancing customer satisfaction by flexibly delivering multiple services to any device.
DiviCom Electra 7000
Harmonic‟s DiviCom Electra 7000 Encoder is the world‟s first 1-RU high definition (HD) encoder
with multi-service capability, flexibly delivering multiple full HD and low resolution services to a
range of devices. Designed to address the ever-increasing demand for advanced video and audio
services, the high performance Electra 7000 provides up to four channels of superior quality
constant bit rate (CBR) or variable bit rate (VBR) MPEG-4 AVC (H.264) video. It is the industry‟s
first HD encoder based on ASIC processing technology and provides a full 30 – 40% compression
gain over the first generation of DSP-based AVC HD encoders.
DiviCom Electra 8000
Harmonic‟s new Electra 8000 is the world‟s first encoding and transcoding platform capable of
either SD or HD support MPEG-4 AVC (H.264) and MPEG-2 compression, up to 1080p 50/60
(when available, through a future firmware upgrade), . The Electra 8000‟s native capability to
decode and encode both MPEG-2 and AVC enables operators to accommodate both existing and
future architectures using a single hardware platform. The Electra 8000 includes an enhanced
compression engine with a unique multi-pass architecture, integrated statistical multiplexing “in the
box” with Harmonic‟s DiviTrackMX™, or support for DiviTrackIP™ over LAN or distributed WAN
systems. The Electra 8000 series is available in 2 hardware versions: the Electra 8100 (hardware
capable of one high quality encoder per video card) and the Electra 8200 (hardware capable of up
to two high quality encode per video card, as well as built-in broadcast quality up/down converter.
Please contact Harmonic for feature availability and timeframes)
DiviCom Audio Encoder
While the encoding and delivery of high-quality compressed video is paramount for digital
television service providers, offering a compelling line-up of audio services is also important.
Harmonic, a recognized leader in advanced digital video solutions, offers a purpose-built
product focused on audio-only services, the DiviCom® Audio Encoder. This system delivers
an efficient and high density audio encoding solution, with up to ten stereo or twenty mono
channels of audio in a single rack-unit (1-RU) chassis.
1
Dolby Digital, Dolby Digital Plus, Dolby E, Dolby, and AC-3 are all trademarks of Dolby
Laboratories.
audio and MPEG2/4 AAC/HE AAC audio. The host encoder is capable of re-encoding all of these
2
audio formats , as provisioned by the user, assuming proper licenses have been purchased.
RF Input Card
The DiviCom FLEX decoding module is being joined by an RF Input Card, which hosts 4 8VSB
tuners. Each tuner is capable of delivering one ATSC Transport Stream to a FLEX module. One
RF Input Card can thus feed two FLEX modules. The output of the card is an MPEG-2 TS per
ATSC A/53 Part 3.
2
Harmonic encoders support audio encoding supplied by either Dolby or Fraunhofer.
This maintenance release has been created to deal with a hardware variance due to supply issue
with one of the hardware components. One of the “S3” FPGAs used on the compression boards of
the Electra 8100 & Electra 8200 series of encoders encountered supply issues. Due to the restricted
supply Harmonic developed an alternative “S4” replacement FPGA variant. The FPGA HW change
necessitated the use of updated embedded SW build to provide support for both S3 and S4
equipped Electra 8000 encoders. This updated embedded SW build will recognize and support
both S3 and S4 versions. The S3 and S4 equipped Electra 8000 encoders are operationally
equivalent* to each other and can be identified as follows:
S3 Equipped Part
Number
ELC8100 ELC-81x0-HW-AC/DC-L-02 or older
ELC8200 ELC-82x0-HW-AC/DC-L-04 or older
S4 Equipped Part
Number
ELC8100 ELC-81x0-HW-AC/DC-L-06
ELC8200 ELC-82x0-HW-AC/DC-L-06
*Note: The S3 and S4 equipped Electra 8000 encoders are operationally equivalent with the
following minor exception. This code has an impact to the WSS Line Killer feature (625 line
applications). There are two modes of operation with the WSS Line Killer feature, when enabled all
S4 units will overwrite the WSS video lines with lines with black video data. The S3 will behave
similarly with NMX 5.6 code but with NMX5.5 and earlier version the WSS Line Killer will overwrite
the WSS video lines with the video line directly below the lines containing WSS data.
Also note that the S4 encoders will not be correctly identified if non-patch code is loaded onto the
encoder. The patch code is therefore a must for S4 encoders
Harmonic Encoders are feature rich platforms that use firmware licensing to provide the desired set of
features that the application requires. These licenses typically appear as “FW-xxx” items and can be
seen on the license tab of the web interface as well as the purchase order or sales order. Some
hardware models can only perform one operation and as such, the license is not a separate entity.
However, for products like our Electra 8000 or FLEX Decoder, it has the capacity to do many
operations and these require the proper “FW-xxx” licenses.
The licenses define the platform functionality and in this release the licenses are now enforced per
previous legal agreements. Licensed features need the appropriate license. Without the license the
service will not be able to enable feature and an alarm will be asserted that identifies this problem. If
the missing license state has been reached by mistake then a temporary “one time only” wildcard
license can be used to provide time to get the proper licenses purchased and/or installed.
Note: In this release, only Electra 8000 or FLEX based systems enforce licensing.
The following table provides the FW licenses, their description and details on quantity and capacity
per license.
FW-ELC-8K-AUD-AAC- Enables AAC stereo (2.0) encoding with Electra 8000, one license per
ST stream, max of 3 per video encoder card.
FW-ELC-8K-AUD-AAC- Enables AAC multichannel (5.1) encoding with Electra 8000, one
MC license per stream, max of 1 per video encoder card.
Enables SD Mpeg2 video decoding on FLEX, max of two licenses per
FW-FLEX-SD-MP2 FLEX card.
Enables HD Mpeg2 video decoding on FLEX, max of two licenses per
FW-FLEX-HD-MP2 FLEX card.
Enables SD H.264 AVC video decoding on FLEX, max of two licenses per
FW-FLEX-SD-AVC FLEX card.
Enables HD H.264 AVC video decoding on FLEX, max of two licenses
FW-FLEX-HD-AVC per FLEX card.
Enables AAC audio decode of one stereo stream (2.0) on FLEX,
FW-FLEX-AAC-ST currently not a supported feature.
Enables AAC audio decode of one multichannel stream (5.1) on FLEX,
FW-FLEX-AAC-MC currently not a supported feature.
FW-ELC-8K- Enables Any SD video encoder (Mpeg2, H.264 AVC) on Electra
ANYCODEC-SD 8100/8200, max of two licenses per card for 8200.
FW-ELC-8K- Enables Any HD video encoder (Mpeg2, H.264 AVC) on Electra
ANYCODEC-HD 8100/8200, max of two licenses per card for 8200.
FW-ELC-8K- Enable all format of video encoding of the Electra 8000 TEMPORARILY
ANYFORMAT-DEMO and was intended for customer demonstrations.
Enable video input upconversion on the Electra 8200 to convert a
FW-ELC-8K-UPCONV single SD input to HD (720p/1080i), one license per stream and card.
FW-ELC-8K-608TO708- Enable closed caption upconversion of 608 to full 708 on the Electra
CC-XCODE 8000, one license per card.
Enable PSIP spooling of tables sections provided by external PSIP
FW-ELC-8K-PSIP- generators, one license per transport/socket input pair which could be
SPOOLING an SPTS or MPTS.
Enable HD Video support of 1080P/50 or 60 on Electra 8000, used in
conjunction with an MP or AVC license. One license per stream, max of
FW-ELC-8K-1080P two per 8200 card.
Enable HD Video support of 1080PsF on Electra 8000, used in
conjunction with an MP or AVC license. One license per stream, max of
FW-ELC-8K-1080PsF two per 8200 card.
Enables one 8VSB input port in a FLEX based encoder, max of 4 per
FW-FLEX-8VSB card.
Enables video and audio decoding of any format on one FLEX card,
FW-FLEX-ANYFORMAT max of 1 license per card.
Electra 5000
Audio section
Support for pass-through of Dolby Digital PLUS pre-
compressed audio using the embedded “Onboard” capabilities Electra 8000
of the video encoding card, or the AHC-RAC card
Support for pass-through of DolbyE pre-compressed audio
using the embedded “Onboard” capabilities of the video Electra 8000
encoding card.
Ancillary Data section (VBI/VANC)
FLEX section
DPI section
Misc section
Firmware licenses are now required and enforce previous
legal agreements. The device can also generate a 45-day
wildcard license to help this transition, should more licenses
be necessary. Please contact your sales representative to
purchase additional licenses.
61677 Video PID does not flow if data PID is misconfigured to the same PID value.
63811 DiviTrackMX allows user to set the nominal bit rate larger than the maximum
bit rate or smaller than the minimum bit rate
67019 Doing clear configuration does not update Configuration Manager (Stand
Alone GUI) with a new page.
61876 Horizontal shifted on the top half and the bottom half of the video on Electra
7000
79688 Closed captioning corrupted on Numa output
80135 FLEX card has difficulty to decode incoming H264 video
9.5.1.095
85792 SCTE104 in VANC does not work consistently
9.5.2.106
87421 After Power Cycle - Unit does not reboot properly, VPC #4 cycles in loop of
"Card Busy/Card Reset"
9.5.2.106
85449 AFD stopped working when upgrading from n_07.02.01.88 to n_09.05.00.086
and NMX 5.5 GA
9.5.2.106
88701
The enhancement applies to AIC only. In case of silence insertion as part of
robust Dolby Digital pass-through, encoder will choose to insert 2.0 or 5.1
9.5.2.106 silence frames according to the mode of the last valid Dolby Digital frame.
PR 83383 - For RAC or onboard audio processing cards, the configuration of MPG1L2
compression and path-through is not supported
Workaround: do not provision MP1L2 compression and path-through service on the same
compression card
PR 83547 – Supporting ANYxxx licenses causes the license count display on SAG to be
incorrect
To support the new "ANYxxx" licenses, the encoder will detect this "ANY" string and treat it as a
global enable, like a SPARE. Because of that, the license count shown on SAG will be incorrect.
PR 81996 – (License) Adding/Deleting the wild card license triggers a one second silence
insertion on all audio streams
If a license has expired or has been deleted while services are still flowing, adding a wild card
license might trigger a one second service interruption on the video and audio streams. After this
interruption, all services should flow normally.
Workaround: Apply valid licenses before expiration of any temporary licenses.
PR 83780 - Setting the Still Picture Rate above the maximum or below the minimum Bitrate
will cause a bandwidth oversubscription and CC errors in the entire transport
Workaround: Set the bandwidth properly within the Minimum and Maximum Bitrate
PR 81906 – Electra 8000: Disabling main video causes LRV to freeze up to 3 seconds and
then recovers on its own.
PR 82937 – Currently the extraction of AC3 audio is not supported fully, and is recognized
as data stream.
Workaround: Delete the stream and create manually.
PR 83286 – FLEX with LRV: Changing "insert PCR" properties on one of the 2nd channels
coming from the same video card on Elc-8xxx, will result in stream underflow for all audio
stream and video loss of signal.
Workaround: Restore previous settings. Changes should be done with full re-provision.
PR 81829 – A/V sync is out of range for HE-AAC compression on AIC card.
For MPEG-4 HE AAC and MPEG-2 HE AAC encoding with low bitrates (under 144 kbps), the A/V
sync might be slightly off (between 50 ms to 60ms) if using AIC card. Rare startup cases might
bring the AV SYNC to be off by 90 ms (seen only once)
Workaround: Reset the AIC card or the encoder will stabilize the AV sync around 50 ms (If the AV
sync was off by 90 ms). The work around will be to adjust the AV sync with the delay adjustment
parameter.
PR 81681 – FLEX audio decode: rad stops decoding frames when sampling frequency on
the input source is equal to 32 KHz (AC-3).
FLEX cannot properly handle AC-3 32 kHz decoding only when the bitrates is strictly higher than
576 kbps.
Workaround: set the audio decode AC-3 640 kbps at 44.1KHz, or AC-3 576 kbps (or below) at 32
KHz.
PR 80500 – On SAG, if the user goes to the Decoder (FLEX) slot 4/ SDI Port page, on the
general tab the GUI shows a "Test Output" section.
These set of parameters does not have any effects on the GUI. (Changing the Mode or the Video
Standard will not do anything on the encoder)
PR 80319 - Moka only supports Border pre-processing on top line but not Bottom, Left, and
Right border.
Moka only support top line preprocessing
Workaround; Always turn off Bottom, Left and Right border filtering
PR 80462 – FLEX audio decode: bad duplicate group/pair handling interrupts the FLEX
video/audio output when changing parameters
When the system has be configured improperly and more than one audio decode stream is output
as the same group/pair setting, the audio and video could be disrupted. This can happen due to
accepting the default group/pair (1/1) on multiple audio streams. This system will recover when this
erroneous state has been corrected and properly provisioned.
Workaround: The user should make sure each audio decode stream outputs on a unique
group/pair setting.
PR 80463 – (FLEX audio decode) missing alarm when trying to decode the same audio input
pid
If trying to decode the same audio input pid multiple times, no alarm will be raised on NMX 5.4
release.
This feature is not yet supported on NMX 5.4 release. No work around.
Workaorund: The user should decode different audio pids as this is not a supported feature on
NMX 5.4.
PR 78545 – FLEX module - No "Sustained Mpeg2 Packet loss" alarm is asserted when
passing data PID without PES header with PTS Data re-stamping enabled
If user provisions PTS Data re-stamping enabled and the stream does not have PTS, the packets
will be dropped with no alarm
Workaround: if you do not see data on the output, uncheck PTS Data re-stamping
PR 73620 – FLEX audio decode: some provisioning corner cases can lead to the inability to
create more than 2-3 audio decode streams on a FLEX card.
WorkAround: To switch between the mode where audio decode is available only on port1 to the
mode where audio decode is available on both ports, either:
1) Delete all audio decode streams, then create the desired audio decode streams
2) Deactivate the service configuration or the output transport stream make the audio stream
changes, and activate the service configuration or the output transport stream
PR 74297 - FLEX audio decode: CC errors keep being asserted sometimes on some audio
decode streams (output pid: re-encoded audio).
In some cases when there are more than 15 audio streams (pass through + decode) with high/low
bitrates and different sample frequencies, different formats... disabling / enabling programs or
audio streams can sometimes result in CC errors that keep getting asserted on only one of the
stream (generally the one with the lowest bitrate).
WorkAround: Disable / Enable the audio stream that causes an issue should resolve this.
PR 75610 – “Dropped MPEG packets due to IP datagram error” alarm with duplicate time
stamps.
It has been seen on some rare cases involving change of bitrates (disable the transport stream,
disable any video/any streams) that the following alarm gets asserted: Dropped MPEG packets
due to IP datagram error
Workaround: deactivate service configuration, wait about 10 seconds for the alarm to get remitted.
Reactivate service configuration.
PR 76658 – FLEX audio decode: noisy audio when doing a format mis-configuration
If the user configures the FLEX decoder to decode MPEG1-L2 mono decode but has an AC-3 5.1
input, a noisy audio will be audible on the FLEX sdi output. Some other mis-configuration can
result in a noisy audio.
Workaround: The user should specify the right audio decode format, and desired coding mode.
PR 76810 - FLEX audio decode: decoding and re-encoding AC-3 5.1 raises an input stream
provision failure alarm: AC-3 5.1 encoding is not supported on on-board
When configuring the encoder to do AC-3 5.1 encoding on on-board audio card, the alarm raised
will be: Input Stream Provision Failure.
PR 76678 - FLEX audio decode:“Stopped audio decoding - Multichannel detected but down
mix not enabled” alarm get raised for a format configured properly.
If the user incorrectly formats the audio configuration (for example MPEG1-L2input and configure
the FLEX decoder to do AC-3 stereo decode), a misleading alarm can be raised. (such as:
downmix is not enabled)
Workaround: The user should properly configure the system.
PR 74838 - FLEX audio decode: Under rare circumstances, enabling one or more programs
that include a high count of audio passthru / decode streams may trigger an unexpected
reset of the FLEX card.
Workaround: The card will recover by itself
PR 66934 - How to create the SD encoding (Electra 8000 only) using CONFIGURATION
MANAGER with FLEX
To configure decoding without a template:
1. Go to video/audio encoder page, create SD encoding video stream first
2. Go to FLEX video card, select one of the ASI/RF ports or existing IP transport (or create new
IP transport) to create a decoding video stream for the same channel
3. Configure decoding to SD format
or
To configure decoding with a template
1. Start by creating input transports on GbE-input if using a Polaris Pro input card. If using RF
input see RF Input Configuration and RF Input Port Configuration.
2. Delete the HD encoding stream then re-create a new SD encoding stream
PR 72986 – There is a risk of getting a CC error on AC-3 Pass through with low Bitrates, if the
PTS value is too far away the encoder will fix the PTS and mark one CC error telling the
decoder to re-sync
PR 72999 – FLEX Audio Decode: Disabling the audio decoding PID only will not disable the
re-encoding audio PID. The audio PID on the output of the FLEX encoder will still be present
(although silent)
Workaround: An audio decode stream is completely disabled by disabling both the audio decoding
and respective audio re-encoding streams
PR 73460 – FLEX audio decode: The alarm ” Input Stream Provision FAILURE” will be raised
if the user tries to select re-encode audio stream on port 3 or port 4 after creating an audio
decode stream on port 2 and re-encoding it as Multichannel with the on-board audio card,
Workaround: delete the stream that has been in conflict with the already used audio port
PR 72772 - (FLEX DPI) Encoder does not pass thru the SCTE-35 messages that are bigger
than a single TS Pack
If the incoming SCTE-35 message is larger than one TS packet, the payload cannot be properly
validated and the splice will be skipped.
Workaround: The only current workaround is to ask the content provider or reconfigure the source
equipment to use smaller SCTE-35 messages.
PR 73149 - (FLEX DPI Pass thru) Encoder does not reject multiple DPI pass thru
If the input source has multiple DPI PID‟s, only one DPI pass thru stream should be added to the
output program. Current Electra encoders only support one DPI stream: either pass thru or
encoding only DPI.
Workaround: Delete multiple DPI output PID‟s from the output program before activating the
service configuration or delete multiple DPI input PID‟s before adding the program to the output will
avoid the provisioning error.
PR 63796 – (FLEX) Audio pass through, NMX/Stand Alone GUI does not alarm when doing
sampling frequency mismatch between the source input and the FLEX audio pass through
parameter.
The user should set the exact sampling frequency when doing audio pass through. No alarm will
be raised if there is a mismatch and audio will not be clean.
PR 61404 – While using the Configuration Manager (Stand Alone GUI) both MPEG2 and H.264
video source, Input discovery displays "H.264 Profile: Main"
Workaround: make sure your configuration is correct.
PR 63818 – While using Configuration Manager (Stand Alone GUI) Polaris IP input does not
work for any IP TS source with FEC enabled
PR 63813 – Users should not configure more the 40 Mbps out of the box, or more than 24
Mbps per video,
Encoder impacted All Electra Encoders with FLEX, except Electra 8000
PR 64024 – With FLEX you may get the following stuck alarm on Input Transport "Polaris
GbE Socket SRC STC Freq Offset Error"
This may occur after recovering from a bad input source, this alarm can remain for a long period of
time (up to 2 hours) If this should occur use an analyzer to verify the input stream.
PR 67068 – When having AFD signal received via FLEX, the aspect ratio change by the
encoder may not be frame accurate.
Workaround – None (Customer could use WSS (in Europe only), or follow input).
PR 59484 - (CONFIGURATION MANAGER) a positive audio delay results in the audio stream
ahead of the video stream in Electra 5400 and Electra 7000. (Contrary to NMX)
PR 61114 – Carrier Frequency offset/drift of more than 185ppm causes demodulator to hang
(RF input Card)
Workaround - need to retune channel if frequency drifted a lot or was mis-configured by a large
margin
PR 63905 - We currently do not support different delays from the encoders to the primary
and backup multiplexers with the NEW DiviTrackIP.
Primary and backup ProStream 1000 must be co-located.
PR 66956 - LRV not buffer compliant for certain configurations with black to noise input
video
Under certain video transitional sequences like black to noise, the LRV bit stream may temporarily
not be buffer compliant (underflow) if the GOP settings are M=3 and fixed GOP. Typically, the LRV
is sent as a baseline profile so M=1 is the preferred setting.
There are two possible workarounds, depending on the customer‟s needs. The customer can run
with M=1 which is the normal baseline profile and the compliance issue will not occur. Likewise, if
the customer desires M=3, they should not choose fixed GOP. Both solutions been tested to
resolve the problem.
Encoder impacted ION AVC SD ION AVC HD Electra 5400 Electra 7000
PR 61118 – The following resolutions are not supported even though NMX allows the user to
set them SD H.264 LRV horizontal resolution 176, 320, 352, and HD H.264 LRV horizontal
resolution 320,
PR 60372 – If using FLEX, changing encoding group in NMX when the service is still
activated will cause "video wrong format" and "loss of Signal"
Workaround is to reset the encoder
PR 60036 – Using FLEX with NMX - If the IP source has FEC enabled, IP input extraction
cannot extract any TS information.
PR 60001 - (FLEX) ASI extraction failed after repeating ASI extraction at chassis/port level
over 5~6 times, FLEX 4 channels all report "PSI Discovery complete, state = 2”
If problem occurs, ASI extraction fails to discover input transports and all streams being decoded
fail. Workaround is to reset the chassis
PR 58376 - If after configuring the FLEX encoder in an ASI input/output configuration and
then the encoding group numbers are changed, extra PIDS may flow to the ASI output
causing a Port Overrun alarm on the MAIA and no video output.
Workaround: A reset of the encoder will resolve this problem
PR 58020 – With FLEX input extraction does not support elementary stream details of AVC
video and AAC audio
PR 57658: Gbe input for a FLEX decoder requires 188 byte packets. If a source is captured
in 204 byte mode and streamed to the Gbe card on FLEX in 204 byte mode, a socket error
will be reported. To resolve, have the sending device must send 188 byte packets.
PR 59737 – LRV will only work with Main video on Electra 7000
PR 55734: In alarm mode, aspect ratio in the sequence header changed to default value 4:3
when user change some NMX settings.
In WSS "send alarm" state, with 14:9 sources, the aspect ratio in sequence header will be reset to
initial value 4:3 if user changes certain NMX settings (i.e. resolution).
In WSS "send alarm" state, with 14:9 sources, the aspect ratio in sequence header generally
remains at previous valid value but changing certain NMX settings will reset it to default value 4:3.
In cases that “clear” template is applied to a fully provisioned multi-channel encoder, the activity
LED may continue blinking. After reset to the device the LED will stop blinking.
PR 38990: GbE primary output fails when the active channel is set to 'both' and the GbE
backup port is not configured.
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
To ensure smooth service flow, configure both IP data output ports, before enabling traffic on those
ports.
PR 40705: VITC PAL line allows entering of 22
The stand-alone web interface allows entering line 22 as a 625-line (“PAL”) VITC source. The valid
line numbers are 6 to 21 only.
PR 40738: Multi-channel encoder package upgrade via NMX TFTP server fails
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
Multi-channel software upgrades from NMX are being performed using a web server on the NMX
server machine. As backward compatibility for old Ion versions, the upgrade will fall back to TFTP
mode in case the HTTP download fails. The embedded software is packaged differently for each of
the download modes: the standard build is used for web downloads, while the „base‟ build is used
for TFTP. If the system falls back to TFTP mode, the encoder will still try to download the standard
package and fail. To work-around the problem, change the desired software version on the device
to the „base‟ version. While the TFTP download mode may work as a temporary solution, we
recommend that the underlying network issue be resolved so that HTTP (web) downloads will occur
successfully.
PR 42213: Details on file download failures show only in the error log.
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
When files download from NMX to the multi-channel fails, the device does not alarm with the exact
details of the failure. The user is notified about the problem via card-busy alarm on the device. In
such a case the details can be seen by fetching the error-log from the device, where the details of
the problem will show.
PR 43232: Low battery alarm may assert erroneously and never remit.
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
In rare cases, device may alarm on having a low battery, and the alarm will not remit. To remit the
alarm, the encoder has to be reset. If after the reset the alarm shows again, please contact
Harmonic‟s customer support.
PR 43703: Aspect Ratio selection is not supported in PIP (LRV).
When under CONFIGURATION MANAGER control, the PIP aspect ratio is identical to the main
channel and under NMX control, main and PIP each has their own control.
PR 44752: GbE cable disconnect does not remain asserted.
After GbE port redundancy due to cable disconnect, the alarm on the primary port may remit. This
can give a false positive indication that the port connection is fine. Users should physically double
check that the primary port is connected before switching back to the primary GbE port.
PR 44812: Device does not recover automatically when power cycled during software
upgrade.
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
If a multi-channel encoder is powered down in the middle of software upgrade (Zap command), it
will not recover automatically when powered up again. The device will keep alarming about busy
cards. To recover from such a state, zap the device again.
PR 46033: Rare cases of continuous packet drop on the encoder output.
In very rare cases, an encoder may get into a state where it will have periodical drops on its output.
In such cases, alarms and error logs on the encoder will indicate the problem. If such drops keep
recurring, the encoder has to be power cycled to recover.
PR 46283: Changing LRV closed GOP state may not work.
Changing low resolution video (PIP) to closed GOP may not take effect. To work around this
problem, change the GOP length setting (M & N numbers) and then change the open/close state.
PR 46478: LRV on-the-fly bit rate change may cause occasional bit stream errors.
When encoding low resolution video at 96x96 with difficult video content, changing bit rate from 245
Kbps to 100 Kbps may cause errors in bit stream.
PR 46996: Changing LRV (low resolution video) profile may not be seamless.
When changing the PIP video resolution, and possibly bit rate, the updated video stream may break
up on the decoder. To recover from this state, perform additional configuration change to cause re-
provision of the stream, such as changing the GOP settings of the video.
PR 47436 – Redundancy switch to a backup encoder with a different PES mode may take an
additional 30 second to provision backup encoder. This is due to the PES Mode code may
not be preloaded on the backup encoder
PR 47426 – with an Electra 5400 running VBR and FEC mode, changing the L/D values is not
seamless.
PR 48781: If there is no main channel flowing on the encoder, there will be no video
disconnect alarm on the LRV channel.
PR 49080: If an encoder has a provision error for an extended period of time, greater than a
few minutes, check the error log. If the following errors are found in the error log:
**** PCI slot 10X :- error in ROMA_TARGET_BAR0 (VENDOR=FFFF)
Card 10X : PCI Fail on validation
Power cycle the encoder to recover.
PR 49554: If using the video input format auto switch (HD 1080i/720p )feature, auto switch
may not occur after loading a profile and immediately changing the input format.
The Electra 7000 may not auto switch if loading a saved profile with auto switch enabled and
immediately changing the input format. The encoder behaves as if auto switch is disabled, but the
xml reports HdAutoswitch as enabled. If this should occur reset the video card.
PR 49886 - Onboard audio levels for AC-3 Down mix is 4 dB lower than AIC audio levels AC-
3 Down mix.
Embedded audio routed to both Onboard and AIC with AC-3 compression settings
(Dialnorm,DynamicRangs,etc) exactly the same on both cards. The audio from AIC is +4dB higher
than Onboard audio. User should set different values for dialnorm with each audio adapter.
.
Note: When setting the decoder to passthrough the AC-3 stream then both AIC and Onboard have
the same audio levels. Its only when the decoder is set to decode the AC-3 stream to PCM (down
mix) that the audio levels from OnBoard is 4dB lower than AIC.
Encoder impacted Ion Electra 1000 Electra 5000 Electra 5400 Electra 7000
PR 51485 – On a four channel Electra with a RAC, if the Distribution Amplifier is power
cycled the encoder may get a loss of input alarm and lose audio after the DA is powered
back on.
If this should occur offline then online the port of the RAC card, to clear the alarm and enable audio
services.