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    Aman Kumar Pal

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    mail4mohitdelhi
    Wo lalq

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    Aman Kumar Pal

    Uploaded by

    mail4mohitdelhi
    4 views2 pages
    Wo lalq

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views2 pages

    Aman Kumar Pal

    Uploaded by

    mail4mohitdelhi
    Wo lalq

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Aman Kumar Pal

    Mobile: + 91- 9918402567


    E-Mail:amankumarpal9918@gmail.com
    Career Objective
    To work for an organization which provides me the opportunity to improve my skills
    and knowledge to growth along with the organization objective.
    Experience:
    25-March-2022 - 16-September- 2023
    Vayam Info Solution pvt. Ltd. (Desktop Support Engineer)
     Provide support to HDFC Bank Ltd. On windows Platform on different vendor
    product Hp, Dell, Acer, Lenovo.
     Installation, Configuration, and Administration of Windows 10 & 11.
     Troubleshoot Problems all Model Desktop & Laptop Hardware and Os Configuring
    of Driver & Devices.
     Configuration New User PC & Profile, IP Address and Lan.

    2. Getronics India Pvt. Ltd. Gurgaon (IT-Engineer lead)


    March-2024 to Present
    Roles & Responsibility –
    ➢ Providing end user support over the following issues-:
    ➢ Windows, Router, Swithches, Firewall, System software, Application
    Software, SCCM, VPN, Skype, Webex, Microsoft Intune, Email
    certificates, Dollar/Admin Account Deletion & Creation, Configuration
    and setup of the VC Room, Server Room Management, Assets
    Management, Matching Daily checklist.
    ➢ Using Ticketing tool for monitoring ticket and resolving the problem:
    Smart IT and IT Connect, Service Now ticketing tools.
    ➢ Provide the support through Mail,Chat,Voice.
    ➢ Maintaining office,assets/devices as per the daily checklist.
    ➢ Manage ticketing system.
    ➢ End user support and troubleshoot technical issue.
    ➢ IT assets and device assignments, management and maintenance.
    ➢ Interact with employees globally at the technical level as required.
    ➢ Provide 2nd level technical support to user in the following areas :
    Laptop,Desktop,Printers,Windows and Mac.
    ➢ Maintaing the application through the SQL.
    ➢ Always try to improve SLA & Incidents resolution time.

    Academic Qualification
     B.Com from Allahabad State University (2020).
     12thfrom CBSE Board in year2016.
     10thfrom CBSE Board in year 2014.
    Interpersonal Skills

     Hardworker
     Active Learner
     Responsible

    PERSONAL DETAILS
     Name : Aman Kumar Pal
     Date of Birth : 10/05/2000
     Father’s Name : Mr. Ravi Shankar Pal
     Permanent Address : Taukalpur, Delhupur, Pratapgarh 230404.
     Language Known : Hindi & English

    Declaration
    I hereby declare that all the information given above is true to the best of my knowledge and Belief

    Aman Kumar Pal

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