+91 9650867820

PRANSHU SHARMA sharma.pranshu2388@gmail.com

Area Field Engineer Delhi, Delhi, India

Date of Birth: 23-08-1988

With a deep-seated passion for advancing healthcare through cutting-edge diagnostics, I am open for roles such as, Service
engineer, Senior Service Engineer, Area Field Manager,Zonal Managers, to bring my extensive experience in engineering and service
excellence to the forefront. My goal is to leverage my expertise in biomedical equipment, team leadership, and customer relations to
ensure seamless operations and high-quality service delivery in the hospital and healthcare sector. I am committed to fostering
innovation, streamlining service processes, and nurturing a customer-centric culture that aligns with the mission and vision of a world-
class health facility.

Professional Summary Soft Skills

Over 10+ years of progressive experience in the healthcare diagnostics industry Communication Teamwork
with a focus on Biochemistry and Immunoassay systems.
Leadership Problem-Solving
Managed field service operations and led a team of Field Service Engineers,
driving key performance indicators like Response Time and Customer Alliance
Score. Education
Proven track record in implementing Practical Process Improvements (PPI) and
training initiatives that resulted in enhanced team performance and service B.Tech Electronics & Communication
quality. Punjab Technical University, Punjab
Expertise in inventory and logistics management, including planning and 2006 - 2010
maintaining spare parts availability to reduce equipment downtime.
Senior Secondary
Skilled in developing strong client relationships and resolving complex technical
C.B.S.E, Delhi
issues, thereby ensuring customer satisfaction and loyalty.
2005 - 2006

Career Timeline
Languages
Mar 2024-Jul2024 Area Service Engineer. English Hindi
SNIBE DIAGNOSTICS INDIA PRIVATE LTD
S
May 2012 – Dec 2023 service Engineer
Hobbies
ROCHE DIAGNOSTICS INDIA PRIVATE. LTD. Exploring the latest healthcare
technologies and innovations.
Oct 2011 - Apr 2012 Service Engineer
RAPID DIAGNOSTICS INDIA PRIVATE LTD Volunteering for health-related
Management Trainee community services.
Sep 2010-Sep 2011
ROCHE DIAGNOSTICS INDIA PRIVATE LTD.
Participating in industry workshops and
seminars to stay abreast of current
Work Experience trends.

Responsibility:-

Cooperate with regional sales and local distributor; improve the satisfaction of end-user;

Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works

Properly, improve the satisfaction of distributor and end-user;

Promote the reagent parameters and improve the reagent consumption per analyzer;

Collect the Maglumi installation information, and establish relationship and follow up the reference customers;

Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding
and improving their technical skills;

Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the
complains;
 Achievements
Senior Service Engineer
ROCHE DIAG NOSTICS PVT. LTD. (Lucknow)
Recognized as Service Champion in Feb
Roles and Responsibilities
2011 for exceptional contribution to
service culture and customer support
Techanical:Maintaining All models specific to Invitro Diagnostics
at Roche Diagnostics India.
Modality Equipment in assigned area.Total system level
Successfully led the rollout of service
troubleshooting on complex multisymptoms problems.
support strategies that improved
modular system maintenance response
Customer Satisfaction:Interfacing with technicians on status of
times by 30 % and increased service
equipment.Acting to ensure satisfaction to primary customers.
revenue by 15%.

Business growth: Assist in growth and direction of business in

assigned area.

Administration: Responsible complted all task on time..Ensure timely completion of PMS

Inspections. Installation:Play a leadig role in complex and multifunctional rooms and share
best practices.

Installing, handling Break down Call Handling and Preventive Maintenance Scheduling of all Modular Systems such as
Biochemistry and Immunoassay Products
Managed a team of Field Service Engineers
Foster a Customer Centric culture
Collaboration with various individuals across different business units and divisions
Apply strong technical and analytical skills to diagnose and resolve complex technical issues
Develop and implement strategies to optimize service support processes
Build strong connections with important individuals, such as customers
Stay updated with industry trends and advancements
Work Closely with supply chain teams to improve planning and spare parts availability in India
Oversee Service channel partner for technical training and maintaining spare parts inventory
Meet with direct team and channel partner service teams to evaluate quality of service
Drive Continuous trainings and process improvements through Practical Process Improvements (PPI) business systems

Achievements:
Driving Customer Delight and maintaining strong focus on customer satisfaction and loyalty
Ensuring efficient and timely service delivery
Evaluating quality of service provided and reviewing performance indicators for service
Implementing strategies that improved service support processes

Oct 2011 - Apr 2012

Service Engineer
RAPID DIAG NOSTICS INDIA PRIVATE LTD
Suggesting solutions to customer queries and problems, training other field engineers, and resolving networking issues

Achievements:
Creating and generating revenue for customers
Providing training and supervision to channel partners service representatives

Sep 2010 - Sep 2011

Management Trainee
ROCHE DIAG NOSTICS INDIA PRIVATE LTD.
Inventory management and ensuring smooth operations
Managed stock, inventory and logistics of equipment
Troubleshooting any difficulties and problems with medical equipment
Trained customers on product usage
Part of Operations' team responsible for smooth operation and safety

Achievements:
Efficient troubleshooting and customer training
Maintaining safety and operation protocols
Projects

Auto car security system using auto dialing system and Swapping Card based Smart Access Control
Systems

'VERSATILE WATER LEVEL CONTROLLER'

Yours Faithfully,
Pranshu Sharma
 Installing, handling Break down Call Handling and Preventive Maintenance Scheduling of all Modular Systems such as
Biochemistry and Immunoassay Products
Managed a team of Field Service Engineers
Foster a Customer Centric culture
Collaboration with various individuals across different business units and divisions
Apply strong technical and analytical skills to diagnose and resolve complex technical issues
Develop and implement strategies to optimize service support processes
Build strong connections with important individuals, such as customers
Stay updated with industry trends and advancements
Work Closely with supply chain teams to improve planning and spare parts availability in India
Oversee Service channel partner for technical training and maintaining spare parts inventory
Meet with direct team and channel partner service teams to evaluate quality of service
Drive Continuous trainings and process improvements through Practical Process Improvements (PPI) business systems

Achievements:
Driving Customer Delight and maintaining strong focus on customer satisfaction and loyalty
Ensuring efficient and timely service delivery
Evaluating quality of service provided and reviewing performance indicators for service
Implementing strategies that improved service support processes

Oct 2011 - Apr 2012

Service Engineer
RAPID DIAG NOSTICS INDIA PRIVATE LTD
Suggesting solutions to customer queries and problems, training other field engineers, and resolving networking issues

Achievements:
Creating and generating revenue for customers
Providing training and supervision to channel partners service representatives

Sep 2010 - Sep 2011

Management Trainee
ROCHE DIAG NOSTICS INDIA PRIVATE LTD.
Inventory management and ensuring smooth operations
Managed stock, inventory and logistics of equipment
Troubleshooting any difficulties and problems with medical equipment
Trained customers on product usage
Part of Operations' team responsible for smooth operation and safety

Achievements:
Efficient troubleshooting and customer training
Maintaining safety and operation protocols

Projects

Auto car security system using auto dialing system and Swapping Card based Smart Access Control
Systems

'VERSATILE WATER LEVEL CONTROLLER'

Yours Faithfully,
Pranshu Sharma