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    Shipbob Email Assignment

    Uploaded by

    Vishal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Shipbob Email Assignment

    Uploaded by

    Vishal
    6 views1 page

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    6 views1 page

    Shipbob Email Assignment

    Uploaded by

    Vishal

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Subject: Damaged Natural Anti-Dandruff Shampoo Bundle Order (#Order Number)

    Dear [Merchant Name],

    We appreciate you reaching out to ShipBob Support!

    We are sorry to learn that two of the shampoo bottles in your recent order (#Order Number)
    for the Natural Anti-Dandruff Shampoo Bundle arrived damaged.
    We recognize the frustration this might cause, particularly for a small business like yours.

    We have reviewed your order information, and we regret to inform you that we are unable to
    provide a complete refund for the damaged items since the order was not insured.
    However, I have filed a claim to reimburse $100 as per our lost and damaged claim policy.
    This would take 2-3 business days to reflect in your account.

    For future orders, I request you to insure the orders of value more than $100 so that we can
    claim the retail amount of the damaged portion.

    Going forward, you can file claim with this link: https://support.shipbob.com/s/article/Lost-in-
    Transit-and-Damage-Claims

    This link can also help you check all the required documents and details for lost and
    damaged orders.

    In the meantime, please feel free to reply to this email if you have any further questions or
    concerns. We're always happy to help!

    Sincerely,

    The ShipBob Support Team

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