STAFF SURVEY

A new requirement within the BRC standard is for the company to be able
to define and maintain a clear plan for the development and continuing
improvement of a product safety and quality culture.

Product safety culture is defined as attitudes, values and beliefs relating to

the importance of product safety and the confidence in the product safety
systems, processes and procedures used by the site.

As part of this process, we are asking staff to complete a Product Safety &
Quality Culture survey. This survey will be completed by all staff within the
company throughout the course of the year. The survey will be
anonymous, and any feedback greatly appreciated.

At our next BRC audit we will need to show the results of the survey to the
auditor. During the BRC audit the auditor may also ask staff at what point
they had completed the survey how they felt about completing the survey.

Please can you complete the attached survey, being as honest as possible,
and add any comments that you feel are relevant.
The completed survey can be placed in the survey box within the canteen.
Please return the survey by …………

Thank you in advance for you help, on what is now a new requirement
within the BRC standard.
MEASUREMENT OF PERCEPTION OF PRODUCT SAFETY CULTURE AND ACTION PLAN

Scope, purpose and method of use of this tool.

A proactive, positive culture within a company can make all the difference in the effectiveness of the product safety and
implementation throughout the site. Culture must be led by senior management and ‘felt’ throughout the organisation,
informed and involved.

1. Over the course of 2021, the following worksheets (there are 4 worksheets - "People", "Process", "Purpose" and "Forw
employees, including staff at operative and management levels.

2. As appropriate, the survey can be conducted face to face, or as a document which is completed remotely by staff memb
individual worksheets can be printed for staff to complete by hand if preferred and these are present in the tabs called Peo
Purpose Print Off and Forward Planning Print Off. To ensure impartiality, particularly when surveying at operative level, the
anonymously. If completed by hand on the print-offs then each completed sheet must have the average grade calculated.

3. The results should be summarised, in the "Summary Scores" worksheet, when all surveys are completed and improveme
individual or average scores are 4 or 5 (poor or very poor). An improvement plan is available within this document called "

4. The results summary should be communicated during the management meeting process or a separate meeting must be
and for senior management to decide upon, and plan, product safety culture improvements where needed.

5. This plan should be reviewed annually just before and during the annual management review meeting and product safe
appropriate during this process, for the year ahead. The plan should be reviewed immediately should any issue related to
and significant increase in staff turnover. That said, a new plan is not needed annually - a product safety culture plan can b
 of the product safety and quality plan and its consistent
oughout the organisation, so that all aspects of the business are

ess", "Purpose" and "Forward Planning") must be explored with

ed remotely by staff members and then submitted back. The

esent in the tabs called People Print Off, Process Print Off,
eying at operative level, the survey should be recorded
average grade calculated.

completed and improvements prioritised particularly where

hin this document called "Action Plan"

separate meeting must be held to assess the results of this plan

ere needed.

meeting and product safety culture objectives set as

hould any issue related to product safety culture such as sudden
ct safety culture plan can be a 5 year strategy for instance
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PEOPLE

OVERALL AIM ASPECT QUESTION ASSOCIATES COMMENTS GRADING

How confident do you feel to report
Empowerment or take action if you see something 5
that could be a product safety issue?

How confident and happy are you to

Empowerment
work without direct supervision? 1

How confident are you about what is

Empowerment
expected of you in your job? 1

How strong do you think your team

Teamwork is? Does the team discuss, plan and 1
work together well?

How involved do you feel in your

Teamwork
team? 1
Empower people, make
them feel part of a team,
make then feel valued, no How well do you think that training
hostility, make them Training has covered all aspects of the tasks 1
enjoy coming to work and duties you have to do?

How constructive, enjoyable and

Training worthwhile do you think the training 1
you are given has been?

Has your training helped you to carry

Training
out your job efficiently? 1

How aware would you say you are

Reinforcement of product about the fact that product safety
safety incidents can cause personal injury or 1
illness?

How aware are you of product safety

Reinforcement of product issues generally in the product
safety industry e.g. news on TV, in social 1
media and in the newspapers?

TOTAL 14
MEAN 1.4
Guide to the grading 1 = Very Good / Strong / Fully agree
Grade how you think 2 = Good / Agree
we're currently doing 3 = Satisfactory / Neither agree nor disagree
as honestly as you can
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PROCESS

OVERALL AIM ASPECT QUESTION ASSOCIATES COMMENTS GRADING

How clear and easy are the
Control procedures and forms that you have 1
to use?

How well do you understand the

Control purpose of the company's Quality 1
Procedures?

How confident are you that you know

Reinforcement of product
safety
the whereabouts of the company's 1
BRC manual?

How confident do you feel you would

be in challenging a colleague if you
Communication
noticed poor product safety practice 1
Ensure that product or behaviour?
handling processes are
safe, that there is How confident do you feel in
adequate communication approaching your chargehand or
and that the workplace is Communication
supervisor for help or to report 1
suitable, comfortable and issues?
hygienic

How well do you feel each

Communication
department communicates? 1

Would you feel comfortable in being

Communication able to report something 1
confidentially if you needed to?

How comfortable do you find your

Infrastructure
rest and break areas? 1

How hygienic is the premises and

Infrastructure
equipment you work with? 1

TOTAL 9
MEAN 1.0
Guide to the grading 1 = Very Good / Strong / Fully agree
Grade how you think 2 = Good / Agree
we're currently doing 3 = Satisfactory / Neither agree nor disagree
as honestly as you can
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PURPOSE

OVERALL AIM ASPECT QUESTION ASSOCIATES COMMENTS GRADING

How well do think you know about
Product safety core values the company Quality Policy 1
Statement?

Do you believe that there is a good

Product safety core values balance between product safety and 1
productivity?

How much do you think the

management of the company lead by
Product safety core values
example in terms of product safety 1
Ensure that the company and quality?
is perceived as one that
cares about product When you joined, how well do you
safety and quality Product safety core values think you were informed about 1
product safety and quality?

How good do you think the company

Communicating product safety is at communicating product safety 1
issues, that might have cropped up in
audits and inspections?

How important and useful to you is

Communicating product safety information that is posted up on 1
noticeboards?

TOTAL 6
MEAN 1.0
Guide to the grading 1 = Very Good / Strong / Fully agree
Grade how you think 2 = Good / Agree
we're currently doing 3 = Satisfactory / Neither agree nor disagree
as honestly as you can
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
FORWARD PLANNING

OVERALL AIM ASPECT QUESTION ASSOCIATES COMMENTS GRADING

How well do you think the company

invests in improvements which are
Infrastructure
designed for maintaining product 1
safety and quality?

Are improvements carried out in a

Infrastructure
timely manner? 1

Ensure that product How well do you think the company

safety and quality is taken invests in your growth & training
account of during the Staff development to help you perform 1
planning process better?

Staff How valued do you feel in your job? 1

If you feel you can make

Improvement improvements how well do you think 1
the company would respond?

TOTAL 5
MEAN 1.0
Guide to the grading 1 = Very Good / Strong / Fully agree
Grade how you think 2 = Good / Agree
we're currently doing 3 = Satisfactory / Neither agree nor disagree
as honestly as you can
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree
Page 1:1
 Product safety culture summary score sheet

From each associate you have surveyed, type in the average score achieved for
each aspect (this is shown as "mean" at bottom of each aspect worksheet -
People, Process, Purpose, Forward Planning)
This sheet allows for the avrage grade scores to be entered for 60 staff. If less then 60 staff then you
must select and delete the rows which do not apply, for the overall average score to be calculated
correctly

Category & Mean Scores Year 2022

1.0 to 2.5 GREEN No action required (monitor)
2.6 to 3.5 AMBER (Medium priority action)
3.6 to 5 RED (High priority action)

FORWARD PLANNING
PURPOSE
PROCESS
PEOPLE

Completed surveys - associate number:- Average

1 #DIV/0!
2 #DIV/0!
3 #DIV/0!
4 #DIV/0!
5 #DIV/0!
6 #DIV/0!
7 #DIV/0!
8 #DIV/0!
9 #DIV/0!
10 #DIV/0!
11 #DIV/0!
12 #DIV/0!
13 #DIV/0!
14 #DIV/0!
15 #DIV/0!
16 #DIV/0!
17 #DIV/0!
18 #DIV/0!
19 #DIV/0!
20 #DIV/0!
21 #DIV/0!
22 #DIV/0!
23 #DIV/0!
24 #DIV/0!
25 #DIV/0!
 26 #DIV/0!
27 #DIV/0!
28 #DIV/0!
29 #DIV/0!
30 #DIV/0!
31 #DIV/0!
32 #DIV/0!
33 #DIV/0!
34 #DIV/0!
35 #DIV/0!
36 #DIV/0!
37 #DIV/0!
38 #DIV/0!
39 #DIV/0!
40 #DIV/0!
41 #DIV/0!
42 #DIV/0!
43 #DIV/0!
44 #DIV/0!
45 #DIV/0!
46 #DIV/0!
47 #DIV/0!
48 #DIV/0!
49 #DIV/0!
50 #DIV/0!
51 #DIV/0!
52 #DIV/0!
53 #DIV/0!
54 #DIV/0!
55 #DIV/0!
56 #DIV/0!
57 #DIV/0!
58 #DIV/0!
59 #DIV/0!
60 #DIV/0!
Average score from all surveys #DIV/0! #DIV/0! #DIV/0! #DIV/0! #DIV/0!
From the summary scores, and starting with the highest priorities (red scores) use this table to
factors of People, Process, Purpose and Forward Planning that have been assessed during the
will be documented in the first table (People), in the fifth line down, against the question "How
progress could be measured, who will lead the project, and when progress shall be reviewed.

1 2 3
PEOPLE ASPECT QUESTION
How confident do you feel to report or take action if you
Empowerment see something that could be a product safety issue?

How confident and happy are you to work without direct

Empowerment supervision?
How confident are you about what is expected of you in
Empowerment your job?
How strong do you think your team is? Does the team
Teamwork discuss, plan and work together well?
Empower people, make them feel Teamwork How involved do you feel in your team?
part of a team, make then feel How well do you think that training has covered all
valued, no hostility, make them Training aspects of the tasks and duties you have to do?
enjoy coming to work
How constructive, enjoyable and worthwhile do you think
Training the training you are given has been?
Has your training helped you to carry out your job
Training efficiently?

Reinforcement of How aware would you say you are about the fact that
product safety product safety incidents can cause personal injury or
illness?

Reinforcement of How aware are you of product safety issues generally in

product safety the product industry e.g. news on TV, in social media and
in the newspapers?

PROCESS ASPECT QUESTION

How clear and easy are the procedures and forms that
Control you have to use?
How well do you understand the purpose of the
Control company's Quality Procedures?

Reinforcement of How confident are you that you know the whereabouts of
product safety the company's Quality and Food Safety manual?

How confident do you feel you would be in challenging a

Communication colleague if you noticed poor product safety practice or
Ensure that product handling behaviour?
processes are safe, that there is
adequate communication and that
the workplace is suitable, How confident do you feel in approaching your
Communication chargehand or supervisor for help or to report issues?
comfortable and hygienic

Communication How well do you feel each department communicates?

 the workplace is suitable,
comfortable and hygienic

Would you feel comfortable in being able to report

Communication something confidentially if you needed to?

Infrastructure How comfortable do you find your rest and break areas?

How hygienic is the premises and equipment you work

Infrastructure with?

PURPOSE ASPECT QUESTION

product safety core How well do think you know about the company Quality
values Policy Statement?
product safety core Do you believe that there is a good balance between
values product safety and productivity?

product safety core How much do you think the management of the company
Ensure that the company is values lead by example in terms of product safety and quality?
perceived as one that cares about
product safety and quality product safety core When you joined, how well do you think you were
values informed about product safety and quality?

Communicating How good do you think the company is at communicating

product safety product safety issues, that might have cropped up in
audits and inspections?
Communicating How important and useful to you is information that is
product safety posted up on noticeboards?

FORWARD PLANNING ASPECT QUESTION

How well do you think the company invests in
Infrastructure improvements which are designed for maintaining
product safety and quality?
Infrastructure Are improvements carried out in a timely manner?
Ensure that product safety and How well do you think the company invests in your
quality is taken account of during the Staff growth & training development to help you perform
planning process better?

Staff How valued do you feel in your job?

If you feel you can make improvements how well do you
Improvement think the company would respond?
es) use this table to devise and state specifically the measures needed to improve product safety culture
ssessed during the associate surveys. So, for example, if a high priority (red score) comes out such as (W
the question "How involved do you feel in your team". Document, in the 4th to 8th columns, what acti
shall be reviewed.

4 5
WHAT ACTIONS ARE NEEDED TO IMPROVE? HOW WILL WE DO THIS?

WHAT ACTIONS ARE NEEDED TO IMPROVE? HOW WILL WE DO THIS?

WHAT ACTIONS ARE NEEDED TO IMPROVE? HOW WILL WE DO THIS?

WHAT ACTIONS ARE NEEDED TO IMPROVE? HOW WILL WE DO THIS?

ve product safety culture. The four tables below repeat the product safety culture influencing
e) comes out such as (We do not feel involved in our team) then the proposed improvement plan
o 8th columns, what actions you might take to improve this aspect, how it might be done, how

6 7
HOW WILL WE MEASURE PROGRESS? WHO WILL LEAD THE PROJECT?

HOW WILL WE MEASURE PROGRESS? WHO WILL LEAD THE PROJECT?

HOW WILL WE MEASURE PROGRESS? WHO WILL LEAD THE PROJECT?

HOW WILL WE MEASURE PROGRESS? WHO WILL LEAD THE PROJECT?

t safety culture influencing
e proposed improvement plan
, how it might be done, how

8
WHEN SHALL WE REVIEW IT?

WHEN SHALL WE REVIEW IT?

WHEN SHALL WE REVIEW IT?

WHEN SHALL WE REVIEW IT?

 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PEOPLE
Please grade every question as shown to the Guide to the grading 1 = Very Good / Strong / Fully agree
right. If you can and wish to, then please add Grade how you think we're currently 2 = Good / Agree
further comments in the "comments" doing as honestly as you can
column 3 = Satisfactory / Neither agree nor disagree
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree

OVERALL AIM ASPECT QUESTION GRADE COMMENTS

How confident do you feel to report or take
Empowerment action if you see something that could be a
product safety issue?

Empowerment How confident and happy are you to work

without direct supervision?

Empowerment How confident are you about what is expected

of you in your job?

How strong do you think your team is? Does

Teamwork the team discuss, plan and work together
well?

Teamwork How involved do you feel in your team?

Empower people, make
them feel part of a team,
make then feel valued, no
hostility, make them How well do you think that training has
enjoy coming to work Training covered all aspects of the tasks and duties you
have to do?

How constructive, enjoyable and worthwhile

Training do you think the training you are given has
been?

Training Has your training helped you to carry out your

job efficiently?

Reinforcement of product How aware would you say you are about the
safety fact that product safety incidents can cause
personal injury or illness?

How aware are you of product safety issues

Reinforcement of product generally in the product industry e.g. news on
safety TV, in social media and in the newspapers?
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PROCESS
Please grade every question as shown to Guide to the grading 1 = Very Good / Strong / Fully agree
the right. If you can and wish to, then Grade how you think we're currently 2 = Good / Agree
please add further comments in the doing as honestly as you can
"comments" column 3 = Satisfactory / Neither agree nor disagree
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree

OVERALL AIM ASPECT QUESTION GRADE COMMENTS

Control How clear and easy are the procedures and

forms that you have to use?

Control How well do you understand the purpose of

the company's Quality Procedures?

How confident are you that you know the

Reinforcement of product whereabouts of the company's Quality and
safety Food Safety manual?

How confident do you feel you would be in

Communication challenging a colleague if you noticed poor
product safety practice or behaviour?
Ensure that product
handling processes are
safe, that there is How confident do you feel in approaching
adequate communication Communication your chargehand or supervisor for help or to
and that the workplace is report issues?
suitable, comfortable and
hygienic
Communication How well do you feel each department
communicates?

Would you feel comfortable in being able to

Communication report something confidentially if you needed
to?

Infrastructure How comfortable do you find your rest and

break areas?

Infrastructure How hygienic is the premises and equipment

you work with?
 PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PURPOSE
Please grade every question as shown to the Guide to the grading 1 = Very Good / Strong / Fully agree
right. If you can and wish to, then please add Grade how you think we're currently 2 = Good / Agree
further comments in the "comments" column doing as honestly as you can
3 = Satisfactory / Neither agree nor disagree
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree

OVERALL AIM ASPECT QUESTION GRADE COMMENTS

How well do think you know about the

product safety core values company Quality Policy Statement?

Do you believe that there is a good balance

product safety core values between product safety and productivity?

How much do you think the management of

product safety core values the company lead by example in terms of
product safety and quality?
Ensure that the company
is perceived as one that
cares about product When you joined, how well do you think you
safety and quality product safety core values were informed about product safety and
quality?

How good do you think the company is at

communicating product safety issues, that
Communicating product safety might have cropped up in audits and
inspections?

How important and useful to you is

Communicating product safety information that is posted up on
noticeboards?
FORWARD PRODUCT SAFETY CULTURE ASSESSMENT WORKING DOCUMENT
PLANNING
Please grade every question as shown to the Guide to the grading 1 = Very Good / Strong / Fully agree
right. If you can and wish to, then please add Grade how you think we're currently 2 = Good / Agree
further comments in the "comments" column doing as honestly as you can
3 = Satisfactory / Neither agree nor disagree
4 = Poor / Disagree
5 = Very poor / weak / strongly disagree

OVERALL AIM ASPECT QUESTION GRADE COMMENTS

How well do you think the company invests in
Infrastructure improvements which are designed for
maintaining product safety and quality?

Are improvements carried out in a timely

Infrastructure manner?

Ensure that product How well do you think the company invests in
safety and quality is taken your growth & training development to help
account of during the Staff
you perform better?
planning process

Staff How valued do you feel in your job?

If you feel you can make improvements how

Improvement well do you think the company would
respond?