Obdx Registration Form

Internet Banking Registration Form
Corporate Individual
Branch______________________Date___________________ New Amend Delete
Name _________________________ Main Account Number
Contact Address_______________________________________________________________________________________________________________
E-mail Address ____________________________________Cell ___________________________ Fax Number (s) ____________________________
ID Number ___________________________ Date of Birth __________________________
Other Accounts To Be Registered

Account Number Account Name
User Role Required
Viewer Roles Maker Roles Approver Roles
Maker –Checker Roles Bill Payments (BP)
User Details
Fist Name Last Name Mobile Number E-mail Address Date of Birth ID Number
1.
2.
3.
4.
5.
User Access Rights

User Name Last name On Account (Choose Number) Maker (Tick) Approver (Tick)
1.
2.
3.
4.
5.
Declaration By Applicant (s)
I/We agree to the Terms and Conditions for the use of this facility provided herewith, and agree to abide by them and such other rules, which may come
into force from time to time. I/We agree to be liable for any unauthorized overdraft or debt, which may arise due to the use of this facility.
For bank Use Only

User ID _____________________________________________________________________ Date Created (EBU) __________________________________________
Created By (EBU) _____________________________________________________________ Activated By (EBU) ___________________________________________
Third Party Mandate/Power of Attorney Verified By (branch) _________________________Authorised By (branch) ________________________________________
Signature Verified By (branch) __________________________________________________
Customer’s Signature: ______________________________ Customer’s Signature __________________________________________________________
Customer’s Signature _________________________ Signing Arrangement (s) ______________________________________________________________
Customer Complains Handling Procedure

CBZ Holdings Limited is a customer centric organisation and is committed to their customers by timeously resolving any
form of customer complaints. Customer feedback assist us to continuously improve our products and customer service.
CBZ Group display a notice guide in a conspicuous place in each of the Branches and all premises where it conducts
business, informing the customers and public on how to channel their complaints, explaining the procedures and the
manner in which the same shall be acknowledged and dealt with.
Customer Complaints Lodgement and Resolution

1. If a customer is not satisfied or has a suggestion with a service or product provided by the CBZ Group, the customer
has three options:
Option 1: Speak directly with the staff member they are dealing with.
Option 2: The customer has also an option to contact our 24hr CBZ Contact Centre
toll free lines Econet 460 or 08677004050 or use WhatsApp number 0774 460 460 or 0774 461 461
Option 3: The customer can contact or chat on website www.cbz.co.zw or by emailing us on
helpuserve@cbz.co.zw or servicequality@cbz.co.zw
2. Should the customer be unsatisfied or uncomfortable to discuss with the concerned staff member, he/she can deal
directly with the Customer Service Officer at the branch or unit which can be verbal or by completing a Customer
Feedback brochure and drop in the Suggestion Box provided in the premises. The following details will be required
from the customer: Name, Contact details, Details of complaint, and Brief previous undertakings by the CBZ group
staff on the issue.
3. Every branch or unit of the CBZ Group has a dedicated Customer Service Officer who receives and is responsible for
handling customers’ complaints. In branches the Customer Service Officer is the Branch Manager and for other Group
units, is the Head of the Department.
4. If the CBZ Group receives complaint verbally and considers it appropriate, it may request the customer to put it in
writing.
5. The Branch /Unit concerned will acknowledge receipt of the complaint within 24 hours and give the resolution within
3 working days after thorough investigation.
6. Where the Branch or unit is unable to resolve the matter raised within 3 working days, the customer will be
informed of the reason for the delay and specify a date when they will be in a position to finalise or resolve the
complaint.
7. If the customer is still not satisfied with the Customer Service Officer’s resolution; the customer can still approach
the concerned Divisional Director or escalate to the Managing Director
For bank Use Only

8. In the unlikely event that the customer is still not satisfied with resolution given by the CBZ Group, the customer has
a right to escalate the issue to the Registrar of Banks at Reserve Bank of Zimbabwe on Telephone +263 4 703 000
+263 867 700 0477, 80 Samora Machel Avenue Harare, or the responsible Regulatory Authority.
9. No fee or charge shall be imposed on the customer for submitting a complaint or for the costs of investigation and
resolution of the complaint.
For bank Use Only


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Internet Banking Registration Form

Branch____Date_ New Amend Delete

Name _________________________ Main Account Number

E-mail Address ______________________Cell _ Fax Number (s) ________________

ID Number _ Date of Birth

Other Accounts To Be Registered

User Role Required

Viewer Roles Maker Roles Approver Roles

Maker –Checker Roles Bill Payments (BP)

User Access Rights

Declaration By Applicant (s)

For bank Use Only

Customer’s Signature: Customer’s Signature ____________________________

Customer’s Signature _ Signing Arrangement (s) ______________________________________

Customer Complains Handling Procedure

Customer Complaints Lodgement and Resolution

For bank Use Only

For bank Use Only

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