Brand Call

BRAND CALL SCRIPT
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Greetings
Hello there, I’m {insert name} from {brand}, thank you for calling, how may I help you today?
Hi there, how are you?
I am fine. Thank you for asking. May I please know who I am talking to?
Ah, yes, I'm IBBI.
Nice to meet you. What can I help you with today?
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Wholesale Account Request

Thank you for receiving the call. I'm calling you today to ask if you allow wholesale account
creation, or reselling of your products. Please let me know if you're the right person to talk to in
this regard or kindly just direct my call to the sales department.
{don’t mention amazon if they don’t ask you about it, but if they mention amazon-}
Do you happen to sell on Amazon by any chance?
Amazon is one of the many marketplaces that we sell our products to. And we also sell on our
own corporate sites.
{don’t respond with a direct “YES”, find a way around the question}
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Allowing
Yes, we do allow reselling of our products, would you be interested?
Yes, I’d be glad If you could tell me your criteria, I may be able to fulfill them.
{if you can match the criteria then let them know, otherwise-}
I seem to not be able to match those criteria, so can you please give me a list of your wholesale
suppliers instead?
{in most cases, brands have huge criteria set for wholesale account approvals, so you may not be able to
fulfill it, so you should ask for authorized suppliers just in case}
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Not Allowing
No, we don’t allow wholesale accounts, nor do we allow our products to be resold on 3 rd party
marketplaces.
I understand that you don’t allow your products to be resold, but can you please tell me about
the sellers who are currently reselling your products on amazon?
They are doing so without our permission.
I understand that you aren't allowing your products to be resold by anyone, But I went through
your Amazon listings, and they seemed to have a lot of negative reviews. As well as unanswered
questions and seems like no one's taking care of it.
Not Interested
As we already told you, we are not allowing any account creations at this time.
Just to make sure that I understand your answer. You're telling me that you don't want to learn
how we helped other brands solve their Amazon related issues once they authorized us.
Interested
Oh really? What may you be referring to?
Several of your products on Amazon, several of those listings have a lot of negative reviews, and
the current sellers aren't really taking care of it. Unlike most Amazon Sellers who don't add
value to your brand, our company goal is to become a trusted adviser and an authorized seller,
and we have several great references in this regard as well. Do you think that's something your
company would want to know more about?
All right. Yes, we'd be interested in that. Can you please let us know how you'd be able to help us?
When we prepare a listing deficiency report for a potential supplier, we generate a report that
covers our analysis of the following points:
|-The areas of product listing that need improvement.
|-The areas where we believe your competitors are out marketing you.
|-The advertising footprint from any campaigns run by our current sellers and how we think it
could be improved.
Like this we can add value to your brands Amazon presence as well. Do you think this is
something that one of your management team would want to see? If so, would you please help
me contact them for a short call so we can discuss a few questions before you invest the time in
having our analyst to create the report? I assure you that the report created will be beneficial
for you.
{if they agree, then ask how to proceed with the authorization}
So, can you please tell me the procedure of authorization? Anything that you may require.
You can provide me with your e-mail address, and we can contact you further from there.
Alright, so my e-mail address is {insert email address}
Thank you very much. Please wait for our response.
Thank you for the call. Have a nice day.
You too. Bye.
Bye.
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Not Allowing Currently

Oh, sorry, we are not taking any wholesale accounts into consideration currently.
Oh, may I please ask for a reason why?
We already have a lot of sellers that we are working with, so we are not taking any more offers.
Alright, that’s understandable, please let me know when accounts will be available again.
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If they ask for Brick-and-Mortar Store

We don’t allow our products to be sold on third party marketplaces.
So, do you allow your products to be sold in brick-and-mortar stores?
Yes, we do. Do you happen to have any brick-and-mortar stores?
We do have warehouses in the state of {mention the state your 3pl is in}. We mainly sell on our
website and ship directly from our warehouses.
{instead of giving a direct “NO” as an answer, tell them about your 3pl warehouses, without mentioning
the involvement of a 3pl}

Brand Call

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BRAND CALL SCRIPT

Hi there, how are you?

Ah, yes, I'm IBBI.

Nice to meet you. What can I help you with today?

Wholesale Account Request

Do you happen to sell on Amazon by any chance?

They are doing so without our permission.

|-The areas of product listing that need improvement.

Alright, so my e-mail address is {insert email address}

Thank you very much. Please wait for our response.

Thank you for the call. Have a nice day.

You too. Bye.

Not Allowing Currently

Oh, may I please ask for a reason why?

If they ask for Brick-and-Mortar Store

So, do you allow your products to be sold in brick-and-mortar stores?

Yes, we do. Do you happen to have any brick-and-mortar stores?

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