CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM REPAIR

The person who is competent in this CU shall be able to diagnose computer problem, conduct remote assistance,
carry out troubleshooting, repair computer part and restore software, applications, data and configurations restored in
accordance with company procedure and manufacturer manual. Upon completion of this competency unit, trainees
will be able to: -
Learning Outcome • Assess computer repair job order/ change request
• Carry out online computer trouble shooting
• Perform on-site computer repair
• Prepare computer status report

Competency Training
Competency Unit ID 3 Core Level 3 180 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Assess i. Type of equipment 5 hours Lecture i. Types of

computer • PC/laptop computer
repair job • Printer system /
order/ change • Scanner peripheral to be
request • peripherals repaired
identified.
ii. Previous computer
maintenance report ii. Previous
• Faulty history computer
• Corrective history maintenance
• User history report analysed

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Computer problem iii. Computer

symptom problem
• POST ( power on symptom
self test) diagnosed
• LED status indicator • POST
• Beep sound checked
• Blue screen • LED status
indicator
iv. Computer system set-up identified
tools: • Beep sound
• screw driver, identified
• multi meter • Blue screen
• anti-electrostatic checked
wristband
• Vacuum cleaner iv. Computer repair
tools and
material
i. Identify types of computer 13 hours Demonstration, prepared
system /peripheral. practical and
ii. Analyse previous case study
computer maintenance
report
iii. Diagnose computer
problem symptom
• Check POST ( power
on self test)
• Identify LED (Light
Emission Diode)
status indicator
• Identify beep sound
• Check blue screen
iv. Prepared tools and
material

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Detail and precise
in identifying
types of computer
system /
peripheral.
ii. Analytical mind
and thorough in
analysing
previous
maintenance
report

2. Carry out i. Computer problems / 16 hours Lecture i. Computer

online issues: problem/ issues
computer • Hard disk crash identified and
trouble • Memory (fatal error) analysed
shooting • Power supply
• motherboard ii. Computer
problem
ii. Corrective rectified
troubleshooting: through remote
- Remote access
troubleshoot
- Phone iii. Computer
instruction problem
identified
iii. Hardware replacement through phone
• Memory instruction
• CPU
• Hard disk
• Optical drive
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Identify and analyse 38 hours Demonstration

computer problem/ and practical
issues
ii. Troubleshoot problem
through remote access
iii. Rectify problem through
telephone instruction
iv. Notify unsolved problem
to supervisor for on-site
repair

Attitude:
i. Detail and precise
in identifying
computer system
and peripheral
problem / issue
ii. Meticulous in
rectifying
computer
problem through
remote access
and telephone
instruction.

Safety/Environment:
i. Adhere to work
area safety
requirement

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

3. Perform i. Tasks of computer 27 hours Lecture i. Computer and

on-site repair: peripheral
computer • Data backup diagnosed to
repair - operating system identify
- software problem
- applications according to
- drivers manufacturer
- data instruction
- configurations manual
• Computer diagnose
• Problem ii. Repair cost
identification estimated
• Procurement of
computer part iii. Computer part
• Part fixing procurement
• Testing carried out
- computer unit
test iv. Data back-up
- operational test executed
- functionality test
v. Computer
ii. Computer repair costing repair job
iii. Computer repair safety carried out
precaution
• Electrical Hazards vi. Computer unit
test,
iv. Computer part disposal operational test
procedure and
functionality
test carried out

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Diagnose computer and 63 hours Demonstration vii. Computer part

peripheral to identify and practical disposal
problem according to procedure
manufacturer instruction applied to
manual dispose faulty
ii. Estimate repair cost part
iii. Procure computer /
peripheral part
iv. Carry out data backup
v. Fix computer /
peripheral part
vi. Perform computer unit
test, operational test and
functionality test
vii. Apply computer part
disposal procedure to
dispose faulty part

Attitude:
i. Meticulous in
carrying out data
back-up
ii. Cost conscious in
Carrying out
procurement
iii. Detail and precise
in fixing
computer/
peripheral part

Safety/Environment:
i. Adhere to
electrical
hazards

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

ii. Adhere to
company
confidentiality
policy when
carrying out data
back-up

4. Prepare i. Computer status report: viii. Computer 6 hours Lecture i. Computer

computer • Report format repair status repair details
status report • Report content: reported recorded and
- Client status is
information updated for
- Problem/issues future
- Action taken: reference
o troubleshoot
o repair ii. Computer
• Reporting procedure repair checklist
recorded

i. Record computer repair 12 hours Demonstration, iii. Computer

details and update practical and repair job
computer status for case study order recorded
future reference
ii. Record computer repair
checklist and submit to
superior
iii. Record computer repair
job order

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Accurate in
recording
checklist
ii. Detail in
recording repair
job

Safety/Environment:
i. Adhere to
company policy

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.03 Utilize basic IT applications. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
03.06 Respond appropriately to people and situations.

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Core Abilities Social Skills
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
05.01 Implement project/work plans.

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Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
• Processor
• Mother board
• Network card
• Memory module
• Graphic card
• Sound card
• Power supply
• Cooling Fan
• Hard disk
• Storage media
• Optical drive
• Casing
• Heat sink
• Thermal paste
4) Computer casing:
1:25
• Mini tower
• Medium tower
• Desktop casing
5) Computer Operating system and software 1:25
6) Types of computer cable connector, such as: 1:5
• Network connector RJ45
• Phone connector RJ11 1:5
7) Connector orientation:
• Power cable
• USB (1.1, 2.0, 3.0)
• Monitor cable
• Network cable (RJ45)

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8) Computer monitor connector, such as 1:5
• VGA,
• DVI,
• HDMI
9) Plug layout
1:5
• Three pins
• Two pins
• International adaptor
10) electrostatic precaution 1:5
11) Computer system set-up tools: 1:5
• screw driver,
• multi meter
• anti-electrostatic wristband
• Vacuum cleaner
1;1
12) Sample of computer maintenance report
13) Sample of computer repair checklist 1:1
14) Sample of computer repair job order 1;1

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REFERENCES

1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Auto detection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9

2. Fred Beisse. (2009). A Guide to Computer User Support for Help Desk & Support Specialists (4th Edition). Course Technology Ptr.
ISBN-13: 978-0-495-80649-3

3. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2

4. Neal Allen (2009). Network Maintenance and Troubleshooting Guide: Field Tested Solutions for Everyday Problems (2nd Edition). Addison-
Wesley Professional. ISBN-13: 978-0-321-64741-2

5. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing. ISBN-13: 978-0-85934-559-0

6. Richard M. Roberts. (2008). Computer Service and Repair: A Guide to Upgrading, Configuring, Troubleshooting, and Networking Personal
Computers (3rd). Goodheart-Willcox C. ISBN-13: 978-1-59070-857-6

7. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1

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