Translete Why People Engage in Supplemental Work
Translete Why People Engage in Supplemental Work
Translete Why People Engage in Supplemental Work
persistence
Summary
Supported by various collaboration technologies that allow communication from any
place or time, employees increasingly engage in technology-assisted supplemental
work (TASW). Challenges associated with managing work and nonwork time have
been further complicated by a global pandemic that has altered traditional work patterns
and locations. To date, studies applying a TASW framework have focused
mainly on individual uses of technology or connectivity behaviors and not considered
the potential team and social pressures underlying these processes. This study
provides clarity on the differences between technology use and TASW and sheds
light on the drivers of TASW in a work environment characterized by high connectivity
and diverse team structures. Specifically, we demonstrate how individual,
social, and material pressures concomitantly impact individual work practices in
a team context. Drawing on multisource and multilevel data provided by
443 employees nested in 122 teams, this study shows that individual collaboration
technology use and team-level response expectations are independently contributing
to TASW. Though the persistence of communication afforded by collaboration
technologies mitigates the impact of collaboration technology use on TASW, this
persistence is not found to impact the relationship between team-level response
expectations and TASW. We discuss how these findings inform our understanding
of TASW.
KEYWORDS
collaboration technologies, communication persistence, response expectations, team
structure, technology-assisted supplemental work
1 | INTRODUCTION
Employees around the world experienced an abrupt transition in their
work roles due to the COVID-19 pandemic (Vaziri et al., 2020). For
many workers, this involved a reconfiguration of the boundaries
between work and nonwork (Fisher et al., 2020) as workers began
teleworking almost overnight, in some cases for the first time
(Kramer & Kramer, 2020). These shifts likely increased challenges for
individual workers to manage work and nonwork time (Allen
et al., 2021) whereas pressures to work during evenings, nights, or on
weekends intensified. For instance, as work time becomes more
porous and individuals may attend to house chores, home schooling