Electricity Supply Code - Amended

THE
JHARKHAND GAZETTE
EXTRAORDINARY
PUBLISHED BY AUTHORITY
No. 385 6 Shrawan 1927 (s)
Ranchi, Thursday the 28th July, 2005
JHARKHAND STATE ELECTRICITY REGULATORY COMMISSION,

RANCHI
NOTIFICATION
(ELECTRICITY SUPPLY CODE) REGULATIONS, 2005.
No.JSERC/Regulation/64/268 Dated 28.07.2005

In exercise of the power conferred by Clause (x) of sub-section (2) of Section 181
read with Section 50 of the Electricity Act 2003 (36 of 2003) and all power enabling it in
that behalf, the Jharkhand State Electricity Regulatory Commission, hereby makes the
following Regulations, namely: -
Chapter 1
1. Short Title, Commencement and Interpretation:
1.1 These Regulations may be called the Jharkhand State Electricity Regulatory
Commission (Electricity Supply Code) Regulations 2005.
1.2 These Regulations shall be applicable to all Distribution Licensees in their
respective licensed areas, in the State of Jharkhand.
1.3 These Regulations shall come into force after expiry of 3 months from the
date of its publication in the Jharkhand State Gazette.
Chapter 2
2. Definitions:
2.1 In these Regulations, unless the context otherwise requires:
(a) “Act” means the Electricity Act, 2003;
(b) “Commission” means the Jharkhand State Electricity
Regulatory Commission;
(c) “Consumption charges” means charge payable for the consumption of
electrical energy in Kwh multiplied by appropriate tariff rates and also includes
Demand /Fixed charges, Fuel Surcharge Adjustment (FSA) and customer charges
etc, wherever applicable.
(d) “High Tension (HT) (all kinds HT) consumer” means a consumer who is
supplied electricity at a voltage higher than 440 volts.
(e) “HT (All Kinds of HT) rates” means the consumption charges payable by
HT consumers.
(f) “Low Tension (LT) Consumer” means a consumer who is supplied
electricity at a voltage up to
440 volts.
(g) “LT Rates” means the consumption charges payable by LT consumers.
(h) “Month” means the calendar month. The period of about 30 days between
the two consecutive
meter readings shall also be regarded as month for purpose of billing;
(i) “Premises” includes any land, building, or structure.
(j) “Dedicated Distribution Facilities” means such facility not including a
service line, forming part of distribution system of the licensee which are clearly
and solely dedicated to the supply of electricity to a single consumer or group of
consumers on the same premises or on contiguous premises.
(k) “Authorised Representative” refers to all officers, staff or representative of
the Distribution licensee discharging function under general or specific authority
of the licensee.
(l) “Contract Demand” means demand in Kilowatt (KW) or Kilo Volt amperes
(KVA) or H.P (Horse Power) mutually agreed between the Distribution
Licensee and the consumer as entered into agreement or agreed through
other written communication.
(m) “Occupier” means the person in occupation of the premises where energy is
used or is proposed to be used.
(n) “Consumer” means any person who is supplied with electricity for his own
use by a licensee or the Government or by any other person engaged in business
of supplying electricity to the public under this Act or any other law for the time
being in force and includes any person whose premises are for the time being
connected for the purpose of receiving electricity with the works of a licensee, the
Government or such other person, as the case may be;.
(o) All other expression used herein but not specifically defined herein but
defined in the Act shall have the meaning assigned to them in the Act.
*(p) “Assessing officer” means an officer of a State Government or Board or
licensee or supplier, as the case may be, designated as such by the State
Government as per provisions of section 126 of the Act;
*(q) “Authorized officer” means an officer of the licensee or supplier as the case
may be, authorized in this behalf by the State Government as per provisions of
section 135 of the Act;
*(r) “Appellate Authority” means the authority prescribed under subsection (1) of
section 127 of the Act.”
*As per Amendment issued by Jharkhand State Gazette Notification No.- 501 Dated - 01/09/2010.
Chapter 3
3. Recovery of Charges
3.1 The Distribution Licensee shall be authorized to recover charges for the
supply of electricity from any person requiring such supply in accordance with the
provisions of the Act and these Regulations and such charges shall include-
(a) Recovery of such expenses as may be reasonably incurred by the licensee in
providing electric line or electrical plant used for giving such supply in
accordance with Clause 17 of these Regulations below.
(b) Charges for electricity supplied by licensee in accordance with the tariff order
issued by the Commission.
3.2 Cost of Service Connection/Extension/Upgradation
3.2.1 The licensee shall be authorized to recover from the applicant all expenses
reasonably incurred in laying service line from the distribution mains to the point
of supply based on the schedule of charges approved by the Commission as per
Clause 17 of these Regulations.
3.2.2 Where the provision of supply to an applicant requires works of
installation of dedicated distribution facilities, the licensee shall be authorized to
recover all expenses reasonably incurred on such works from the applicant
based on the schedule of charges approved by the commission as per Clause 17 of
these Regulations.
Where the provisions of supply to an applicant entails works, not being
works referred to in Clause 3.2.1 and 3.2.2 above of these Regulations, for
augmentation/up gradation of the distribution system, the licensee shall be
authorized to recover from the applicant such portion of the expenses
reasonably incurred on such works as the load or additional load applied for bears
to the incremental capacity that will be created by augmentation of the
distribution system as per the schedule of charges approved by the Commission in
accordance with Clause 17 of these Regulations.
Provided that where the load or additional load applied for by the
applicant does not exceed one third of the capacity that will be created by
augmentation of the distribution system, the licensee shall not be entitled to
recover any expenses under this Clause 3.2.3 of these Regulations form such
applicant.
3.2.3 Where the licensee permits the applicant to carry out works of laying
service line and/or dedicated distribution facilities for the power supply
requisitioned by him, the licensee shall not be entitled to recover expenses
relating to such portion of work so carried out by the applicant.
Provided how ever that the licensee shall be entitled to recover from the
applicant, supervision charges as per schedule of charges approved by the
Commission in accordance with Clause 17 of these Regulations, not exceeding 15
percent of the labor cost that would have been incurred by licensee in carrying out
such work.
Provided further that the applicant shall have to get the works carried out
by licensed electrical contactor as per the estimate and lay-out approved by the
licensee. The material purchased by the applicant in such cases should conform to
relevant BIS specification or its equivalent and should bear its mark where
applicable. The licensee may ask for documentary evidence to verify the quality
of material. The consumer should get the work done within time frame provided
in these Regulations failing which the licensee may on giving fifteen days notice
treat this application for supply as cancelled.
3.2.4 The service line and /or the dedicated distribution facility, not withstanding
that it has been paid for by the consumer, shall remain the property of the licensee
who shall maintain it and who shall have the right to use the same for supply of
electricity to any other person provide that such supply should not adversely
affect the supply to the consumer who has paid for it.
3.3 Charges of Electricity Supplied
3.3.1 The distribution licensee shall recover the electricity charges for the
electricity supplied to the consumer as per the tariff determined by the
Commission from time to time in accordance with the provision of Electricity Act
2003.
3.3.2 Unless otherwise specified all service category wise tariff (HT and LT
rates) refer to one point of supply and each separate establishment and service
category (tariff) will be given separate point supply.
3.3.3 The consumer shall pay to the distribution licensee within the time
specified for the purpose under Clause 4 every month/ billing period at the
appropriate office of the distribution licensee or any other place specified by
distribution licensee, charges for the electricity supply to the consumer during the
preceding billing period as per the tariff in force from time to time.
3.3.4 The charges for electricity supplied may include fixed charges, energy
charges, minimum charges and all other surcharges including fuel price
adjustment surcharge, delayed payment surcharge as per tariff in force from time
to time.
3.3.5 The licensee is also authorized to recover such surcharge and charges for
wheeling as may be specified under provisions of Sub-Section 2 and Sub-Section
3 of Section 42 of the Act and such additional surcharge as may be specified
under provisions of Sub-Section(4) of Section 42 of the Act.
3.3.6 The consumer shall also pay in addition to the charges fixed by the
Commission all taxes and duties as required under any law for the time being in
force.
Chapter 4
4. System of supply
4.1 The licensee shall supply electricity on AC system with a frequency of 50
cycles per second on the following voltage levels and number of Phases:-
(a) Low Tension
(i) Single Phase: 230 volts between phases and neutral.
(ii) Three Phase: 400 volts between phases.
(b) High Tension (H.T) – Three Phase: 11KV or 33 KV between phases.
(c) Extra High Tension (EHT)-Three Phase: 132 KV or 220 KV
between phases.
(d) For Railway Traction Two phase HT supply with 25 KV between
phases and EHT supply with 132 KV supply between phases may be given.
Chapter 5
5. Requisition for supply

5.1 * Requisition for a new supply of electricity shall be made by the
owner/occupier of the premises in duplicate in the prescribed form of the licensee
which shall be available at a cost from the local office of the licensee. The model
format of the application form is provided in Schedule I & II of these Regulations.
The Licensee shall necessarily supply two copies of agreement format, one copy
of tariff schedule and one copy of Electricity supply code along with the
application forms. Copies of application form and other necessary required
documents as mentioned above down loaded from the website of licensee may
also be used by applicant and shall be accepted by the licensee.
On the application form there shall be clearly mentioned the names with
address and telephone numbers of the offices from where the application form can
be obtained and where the filled up application form will be submitted.
Any assistance or information required in filling up the form will be
provided to the applicant at the local office of the licensee.
5.2 The application shall indicate in the application for electricity supply his
full name and address (permanent if any) with telephone number and also detail
address of the premises for which requisition of supply has been made including
Khata no, Khesra no, Municipal holding no, house/plot no etc, as applicable. The
applicant shall also provide following information’s/particulars in the
application:-
(a) Name and address of the licensed Electrical contractor through whom
the wiring/installation will be/have been carried out.
(b) Purpose of usages of electricity and load for each such usage.
(c) Whether application is for new connection, temporary connection,
shifting of service, additional load, change of name or change of type
(category) of service (tariff)
(d) Whether the applicant wants to carry out the works of laying service
line and / or dedicated distribution facility for the electricity supply
requisitioned.
5.3 The applicant shall furnish, along with application for requisition of
electricity supply following documents
(a) Two photographs affixed one each in the duplicate copies of the
application form
(b) Proof of legal occupancy in the form of copies of sale deed or
partition deed or succession certificate or power of attorney or lease/ rent
agreement or allotment order or in case of agricultural connection “Khata
nakal” giving khesar no.
(c) In case of a partnership firm, partnership deed, authorization in the
name of the applicant for signing the requisition form and agreement.
(d) In case of Public and/or Private limited Company, Memorandum and
Articles of Association and Certificate of incorporation together, with an
authorization in the name of the applicant for signing the requisition form
and agreement.
The licensee may ask for the original documents from the consumer for
verification.
5.4 The application for requisition of supply shall be submitted to the notified
local office of the licensee along with non-refundable application fee in cash or
Demand Draft as per the schedule of charges approved by the Commission under
Clause 17 of, these Regulations.
5.5* If the applicant, in respect of an earlier agreement executed in his name or
in the name of a firm or company with which he was associated either as a
partner, director or managing director, has any arrears of electricity dues
or other dues for the premises where the new connection is applied for
and such dues are payable to the licensee, the requisition for supply may
not be entertained by the licensee until the dues are paid in full. But if the
old consumer who had committed default in payment of the dues has left
the premises for good and the concerned premises has come in legal
possession of a new occupant through transfer or purchase of the
concerned property and where the new incumbent is not connected with
the previous owner/occupant in any manner applies for re-connection of
the electrical line in the same disconnected premises, in that event the
distribution licensee shall be obliged to order reconnection without
realization of the arrear dues of concerned premises from the new
incumbent, as the purchaser of the premises would not be held liable to
meet the liability of the previous consumer in order to secure
reconnection.
5.6 For the purpose of these terms and conditions of supply,

establishments/premises
(a) Having distinct set up and staff, or
(b) Owned or leased by different persons, or
(c) Covered by different licensee or registrations under any law where
such procedures are applicable, and
(d) For domestic category households having relevant document from the
local authorities, identifying the premises as separate, will be deemed to
be separate establishments and each separate establishment will be
given separate point of supply.
Chapter 6
6. Procedure for providing fresh Electricity Service Connection:
6.1 Receipt of application
6.1.1 It shall be duty of the Licensee to:
(i) Issue a duly authorized acknowledgement of each application form
accepted.
(ii) Inform an applicant upon request of the status of his application and
the reasons if any, for non-disposal of the application.
6.1.2 The licensee shall maintain a permanent record of the applications
received in application and Service Connection Register and shall enter in
to the same stage wise status of disposal of the application till energization
of service connection and allotment of consumer no.
Each application shall be allotted permanent application number (for
identification) serially in order in which they are received. Separate
registers for different category of consumers may be maintained.
Unless the Act or the Rules and Regulations framed there under or any
other law for the time being in force require, the licensee shall dispose the
application in each tariff category “on a first come, first served” basis as
per serial priority in the application register.
6.2 Processing Application and effecting Electricity supply.
6.2.1 Within days prescribed in Clause 6.2.10 of these Regulations from the
date of the receipt of the application the licensee shall send notice to
the applicant to be present on the stipulated date along with the licensed
electrical contractor who is to or has undertaken the electrical installation
or his representative at the premises for which requisition for electricity
supply or additional supply has been made for the purpose of inspection
and fixing the point of entry of the electricity supply line (service line) and
position of fixing meters and accessories and lay out of the service line as
agreed upon with the applicant.
Provided that the service line shall be laid at an accessible location and
the meter shall be fixed at the entry point of the premises in such a manner
that it is protected form elements like rain etc. and is easily accessible
without getting the premises unlocked or opened for this purpose.
6.2.2 The applicant along with the licensed electrical contractor or his
representatives shall be present on the stipulated date as per the aforesaid
notice under Clause 6.2.1 of these Regulations for the inspection failing
which the application may be rejected by the licensee. In case the
application is rejected, written information in this respect shall be sent by
the licensee to the applicant, within 7 days of the notified date of
inspection.
6.2.3 When the consumer’s premises has no frontage on a street and the service
line from the licensee’s mains has to go upon, over or under the adjoining
premises of any other person (whether or not the adjoining premises is
owned jointly by the applicant and such other person), or in any other case
the consumer shall bring at his own expense any necessary way-leave,
consent or license for laying of distribution mains and service line upon,
over or under such premises and furnish to the licensee. The licensee shall
not arrange supply of power until the way-leave, consent or license is
received. Any extra expense incurred in placing the supply line in
accordance with the terms of the way-leave, consent or sanction shall be
borne by the consumer. In the event of the way-leave, consent or sanction
being cancelled or withdrawn, the consumer shall, at his own cost arrange
for or in case the work is carried out by the licensee at the consumer’s
request pay full cost of, any diversion of the service line or the provision
of any new service line thus rendered necessary.
6.2.4 It shall not be incumbent on the licensee to ascertain the validity or
adequacy of way-leave, consent or sanction obtained by the consumer.
6.2.5 Where in the opinion of the distribution licensee, the provision of supply
requires installation of distribution transformer within the applicant
premises; the applicant’s shall make available to the distribution licensee a
suitable piece of land or a suitable room within such premises for the
period of supply for installation of the distribution transformer.
6.2.6 After the inspection referred to in Clause 6.2.1 above is carried out the
distribution licensee shall intimate to the applicant within prescribed
period as per time scheduled provided in Clause 6.2.11of these
Regulations of the details of the works (including service line) to be
undertaken for providing electricity supply, the charges to be borne by the
applicant thereon in accordance with these Regulations, list of additional
documents/consent/statutory permissions required to be submitted by
the applicant and the amount of security and any other charges as per the
Act or Regulations notified by the Commission to be deposited by the
applicant and to execute agreement after deposit of the charges and
security amount with the licensee within the due date as prescribed in time
schedule provided in Clause 17 of these Regulations.
Provided that if licensee permits the applicant to carry out the works as per
Clause 3.2.4 of these Regulations the applicant shall bear only supervision
charges as per these Regulations.
6.2.7 Not withstanding any thing contained in these regulations an application
shall be deemed to be received on the date of receipt of duly
completed application containing all necessary information and documents
and consents/permissions as required under any law for the time being in
force along with the payment of charges and security amount as per these
Regulations.
6.2.8 Upon receipt of required charges as above, deposit of security amount and
availability of suitable piece of land or room within the premises of the
applicant if required for installation of distribution transformer as per
Clause 6.2.5 of the regulation, and completion of formalities as above the
Distribution licensee shall carry out or permit the applicant to carry out the
works for providing electricity supply.
If the applicant fails to deposit charges and security by the due date a
second 15 days notice shall be sent by the licensee within 15 days of the
supply of the first notice to deposit the charges and security amount
and to complete formalities and if the applicant fails to deposit the amount
within the notice period the application of the applicant shall stand
cancelled after expiry of the notice period.
6.2.9 After completion of the works as referred to in Clause 6.2.6 of these
Regulations and receipt of inspection report of the electrical installation
and permission of the Electrical inspector if applicable and permission of
the inspector of mines in case of mines, within 3 days the licensee shall
intimate the date of testing of the electrical installation of the applicant. It
shall be duty of the applicant to be present during inspection along with
licensed Electrical contractors who has undertaken the installation or his
representative.
6.2.10 On testing of the consumers’ installation by the licensee’s representative if
the same is found satisfactory the licensee shall arrange to install meter
and accessories and seal the meter, meter box, and accessories in the
presence of the consumer and provide electricity supply within next two
working days of the date of testing.
If the licensee is not satisfied he shall intimate the applicant of the
faults/shortcoming in the installation. The applicant after rectification of
the defects intimate the licensee upon which the licensee shall fix a date of
next testing within 7 days of such intimation and on testing of the
installation and after payment of prescribed fee as per Clause 17 of these
Regulations (No charge shall be made by the licensee for the first test but
subsequent tests due to fault or short coming found in initial test shall be
charged for); if the same is found satisfactory by the licensee, he shall
provide, electricity supply after fixing meter and accessories and sealing
the same in the presence of the applicant within next two working days of
such testing.
6.2.11.1 The application for fresh electricity supply service connection or
additional connection shall be disposed as per the provision under
chapter 6.0 of these Regulations within the time frame as prescribed in
the following schedule.
Time schedule for disposal of application for fresh electricity supply or additional
supply.
Sl.No. Item of Disposal Category of service Time limit for disposal

1 Notice of inspection (a) L.T service Within 3 days of receipt of
on receipt of application.
application. (b) H.T service Within 7 days of receipt of
application.
(c) E.H.T service Within 15 days of receipt of
application.
2 Inspection for fixing (a) L.T Urban Within 10 days of receipt of
position of service application.
distribution Rural Within 15 days of receipt of
line/service line and application.
meter and accessories (b) H.T service Within 15 days of receipt of
in consumer application.
premises. (c) E.H.T service Within 30 days of receipt of
application.
3 Issue of 15 days (a) LT service Within 3 days after inspection
notice for deposit of without extension &
charges and security upgradation
amount and (b) LT service with LT Within 7 days after inspection
execution of extension & installation
agreement. of D/S/S and or
upgradation.
(c) L.T. service with Within 15 days after
extension & installation inspection
of D/S/S and /or
upgradation of system.
(d) H.T. service Within 30 days after
inspection
(e) E.H.T service Within 45 days after
inspection
4 Time allowed for All categories L.T, H.T Within 15 days of issue of
deposit of charges and EHT. notice.
and security amount
and execution of
agreement.
5 Notice for intimation (a) L.T. (i) Urban Within 7 days of deposit of
that supply is service charges
available and testing without Ext. (ii) Rural Within 15days of deposit of
consumer for and charges
installation. upgradation.
(b) L.T service with L.T
line EXT only
(i) Urban 30 days of deposit of charges
(ii) Rural 45 days of deposit of charges
(c) L.T Service with
L.T extension
installation of and Dist
Sub-station and/or
upgradation.
(i) Urban 45 days of deposit of charges
(ii) Rural 60 days of deposit of charges
(d) HT without Within 27 days of deposit of
Extension charges.
(e) HT with Extension Within 90 days of deposit of
charges.
(f) EHT (this will Within 180 days
necessarily entail
Extension)
6 Energization and L.T. service Within 2 days after testing
commencement of HT service Within 3 days after testing
electricity supply. EHT service Within 3 days after testing
“ * Note : The time for providing new connection which does not require any extension
should be limited to 30 days from the receipt of application.”
6.3 Temporary supply

6.3.1 Any person requiring electricity supply for the purpose that is
temporary in nature i.e for period of less than one year may apply for
temporary electricity supply.
Where an applicant requires temporary supply then
notwithstanding anything contained to the contrary in this Section 6 of
these Regulations, if after inspection of premises/site the supply is found
feasible, the distribution licensee shall send written intimation to the
applicant to deposit in advance the total cost of laying and dismantling
extension work , service line, meters and accessories as per schedule of
charges approved by the Commission together with the estimated charges
for electricity supply for the period applied for provided that where the
works for such temporary supply are carried out by the licensee and paid
by the consumer requiring such supply, the consumer shall receive credit
in the final bill for the cost of materials dismantled and returned to the
licensee in working condition less the rental for these material for the
period of supply after termination of such temporary supply.
Provided however that where the works for such temporary supply
are carried out by the person requiring such supply, then such person shall
be entitled to retain such works at the time of termination of supply.
Provided further that the person requiring such temporary supply
shall not be require to deposit any security as per Clause 10 of these
Regulations other than the aforesaid advance.
6.3.2 Not withstanding any thing contained to the contrary in this section
6 of these Regulations the application for temporary supply shall be
disposed of on priority basis as per the following time frame.
(a) Premises/site inspection and LT service within 7 days of receipt of application.

H.T service within 15 days of receipt of
issue of notice to deposit charges in
application
advance.
(b) Maximum time allowed to the LT service 7 days from the date of notice.
HT service 15 days from the date of notice.
applicant to deposit charges.
(c) Carrying out works, testing of LT without extension within 7 days of deposit of
charges.
installation and effecting electricity LT with extension within 15 days of deposit of
supply. charges.
HT without extension within 15 days of deposit of
charges
HT with extension within 30 days of deposit of
charges.
6.3.1 After the period of temporary supply is over and after disconnection and
termination of the supply the licensee shall prepare final bill on the basis
of Actual consumption and allowing credit for the materials dismantled
and received back in working condition less the rental for the same for
the period of supply as per the schedule of charges approved by the
Commission as per Clause 17 of these Regulations and send it to the
consumer and return the balance amount (against the advance deposit)
if any to the consumer within 30 days of the termination of such
supply. For any delay in refund of the balance amount beyond the said
time limit of 30 days the licensee shall have to pay interest for the period
of such delay at the rate equivalent to the delay payment surcharge as per
tariff.
Chapter 7
7. Agreement
7.1 The distribution licensee may require the applicant to execute agreement
for obtaining new connection, for change of name, and for enhancement or
reduction of sanctioned load.
7.2 The agreement format shall be supplied by the Distribution licensee along
with application form and shall also be available on licensee website in
downloadable mode.
7.3 The agreement shall include the following
(i) Name and address of the consumer/ applicant.
(ii) Address of the premises for which electricity supply has been
requisioned and for which the agreement is being executed.
(iii) Sanctioned load/ contract demand.
(iv) Purpose of usage of electricity.
(v) Declaration by the applicant/consumer.
(a) To abide by provisions of Act and these Regulation.
(b) To pay for the supply of electricity based on the prevailing
tariff rates.
(c) To pay for all other charges payable in accordance with
these Regulations. and schedule of charges of the
distribution licensee approved by the Commission.
(d) To deposit such security money as the distribution licensee may
be entitled to recover from him under the Act and these
Regulations
7.4 A copy of the agreement executed shall be given to the consumer/
applicant.
7.5 A Consumer may terminate the agreement after expiry of the initial period
of agreement after giving 30 days notice to the distribution licensee.
However if the agreement is to be terminated before expiry of the initial
period of agreement, the consumer shall be liable to pay charges as per
tariff for the balance period of the initial period of agreement.
Provided that whenever an agreement is terminated on notice given by the
consumer the distribution licensee shall give a written intimation within 15
days after termination failing which such intimation shall be deemed to
have been given to the consumer.
Provided further that if the service of the consumer remains
continuously disconnected for 180 days not being a temporary
disconnection upon request of the consumer the agreement shall be
deemed to be terminated on the expiry of 180 days or after expiry of the
initial period of agreement which ever is later without prejudice to the
rights of the distribution licensee or of the consumer under the Act for
recovery of any amount due under the agreement.
Chapter 8
8. Change of Name
8.1 A connection may be transferred in the name of another person upon death
of the consumer or in case of transfer of the ownership or occupancy of
the premises, upon application in the prescribed application from for
change of name by the new owner or occupier.
Provided that such change of name shall not entitle the applicant to require
shifting of the connection from the present location.
8.2 The application for change of name shall be accompanied by :
(i) Consent letter of the transferor for transfer of connection in the name of
transferee. In the absence of consent letter any one of the following
documents in respect of premises- (a) proof of ownership of premises (b)
in case of partition, partition deed. (c) registered deed (d) succession
certificate.
(ii) Photocopy of license/permission with respect, to the purpose for which
electricity is being supplied in the premises if applicable.
(iii) Application fee and charges for the change of name as required under
the schedule of charges of the Distribution Licensee approved by the
commission.
8.3 The Distribution licensee shall consider the application and communicate
the decision on change of name to the consumer within 30 days and if the
change of name has been allowed the change of name shall come into
effect in the billing cycle next to the cycle in which decision has been
taken.
Provided where the Distribution licensee disallows or refuses the change
of name, it shall do so after affording the consumer concerned a
reasonable opportunity of being heard in the matter and after
communicating the consumer the reasons of refusal in writing.
8.4. * “Deleted”.
Chapter 9
9. Enhancement and Reduction of Contract Demand/Sanctioned Load.
9.1 Enhancement of Contract Demand/Sanctioned load
9.1.1 The application for enhancement of contract demand /sanctioned load
shall be made in the prescribed form and in the manner as specified in new
service connection in Clause 5 of these Regulations.
9.1.2 The application for enhancement of load shall be disposed of in the
manner and within the time frame as prescribed for new service
connection in Clause 6.2.11 of these Regulations.
Provided that the application for enhancement of Contract Demand
/Sanctioned Load may be outright rejected by the distribution licensee if
the consumer is in arrears of licensee’s dues and the same have not been
stayed by a court of law or the Commission.
9.2 Reduction of Contract Demand/Sanctioned Load.
9.2.1 The application for reduction of contract Demand sanctioned load shall
made in the prescribed form specified for the new service connection.
Provided that no reduction of load shall be allowed by the Distribution
Licensee before expiry of the initial period of agreement.
9.2.2 The application for reduction of load shall be accompanied by-
(i) Details of modification, alteration and removal of electrical installation
with completion certificate and test report of the Licensed Electrical
contractor.
(ii) Any other reason for reduction of load
(iii) Details of generator if any installed by the consumer with safety
clearance certificate form competent authority as applicable.
9.2.3 The Distribution Licensee shall consider the application verify the same
and communicate in writing its decision on reduction of Contract
Demand/Sanctioned Load in writing within 30 days of the application.
Provided that if the distribution licensee rejects or refuses the reduction of
contract demand/sanctioned load it shall do so after affording the
consumer reasonable opportunity of being heard in the matter and after
communicating in writing the reasons for such refusal.
9.2.4 If the decision of the application for reduction of Contract Demand
Sanctioned Load is not communicated by the licensee within 30 days of
the application, the consumer shall send a notice to the licensee requesting
for disposal in the matter and if the decision is still not communicated
within 15 days of the notice. The reductions of contract
demand/sanctioned load shall be deemed to have been sanctioned, from
the 16th day after the issue of notice to the licensee by the consumer.
9.2.5 The reduction of Contract Demand/Sanctioned Load shall come into effect
from the first day of the month following the month in which the reduction
of load has been sanctioned or have been deemed to be sanctioned.
9.2.6 After the sanction of the reduction of Contract Demand/Sanctioned Load
the consumer shall execute a supplementary agreement and the licensee
shall recalculate the Security Deposit excess Security Deposit if any shall
be refunded by way of adjustment in the minimum number of
succeeding bills of the consumer.
9.3 Change of Service (Tariff) Category, Shifting of Service Connection.
9.3.1 Consumer may get done the change of Service (tariff) Category or
Shifting of Service Connection on mutually agreed terms and
conditions with the Distribution Licensee if the licensee agrees to do
so.
Chapter 10
10. Security Deposit
10.1 Distribution Licensee may require any person to whom supply or
additional supply of electricity has been sanctioned to deposit security
amount.
Provided that a person to whom supply of electricity has been sanctioned
through prepayment meter shall not be required to deposit any security
amount.
Provided further that a consumer who has deposited security amount and
subsequently opts and is allowed to receive supply through a prepayment,
shall be refunded such security deposit by way of adjustment to the
prepayment credit to the account of such consumer from which the
value of his future consumption is to be deducted.
10.2 The amount of security mentioned in Clause 10.1 of these Regulations
above shall be equal to the three months average billing amount. For the
purpose of determining the average billing under these Regulations, the
average of the billing of the consumer for the last twelve months or in case
where supply has been given for the shorter period, the average of the
billing of such shorter period, shall be calculated.
Provided that in the case of seasonal consumer, the average of the billing
for the season for which supply is provided shall be calculated.
Explanation- “seasonal consumer” means consumer who normally use
electricity supply for a purpose which operates for a particular part of
the year not exceeding nine (9) months.
10.3 Where the distribution licensee requires security from a consumer at the
time of commencement of service, the amount of such security shall be
estimated by distribution licensee based on the tariff, Contract Demand
/Sanctioned Load, Load Factor, Diversity Factor, and number of working
shifts.
10.4 The Distribution Licensee shall recalculate the amount of security based
on the Actual billing of the consumer once in each financial year.
Where the amount of security deposited by the consumer is more than
110% of such calculated security for the financial year the licensee shall
refund the excess amount over the calculated security amount to the
consumer by way of adjustment in the minimum possible number of
succeeding bills of the consumer.
In case where the amount of security deposited by the consumer is less
than 90% of the such security calculated for the financial year the licensee
shall be entitled to serve notice to the consumer to deposit the amount of
shortfall in security from the calculated security amount within 30 days
and if the consumer fail to deposit the security amount within due date his
service connection may be disconnected.
10.5 The Distribution Licensee may adjust and debit any amount which is due
or owing from the consumer against the security deposited by him.
10.6 * The Distribution Licensee shall pay interest on the amount of security
deposit by the consumer at a rate prevalent to bank rate of the Reserve
Bank of India.
10.7 Upon termination of supply, the Distribution licensee after adjusting and
debiting any amount due or owing form the consumer against the security
deposited by him refund the balance amount of security within 60 days to
the person who deposited the security under intimation to the consumer if
different from such person. Provided that if the Distribution Licensee fails
to make payment of balance amount of security payable to the consumer
upon termination of supply within 60 days of termination of supply, the
licensee shall pay interest to the consumer for the period of delay over 60
days at a rate 2% higher than the Bank rate.
Chapter 11
11. Electricity Billing
11.1 Intervals of Electricity Bills
11.1.1 Bills shall be issued at periodicity of not more than 2 months in respect of
meter reading based billing of domestic, commercial, agricultural services
and other category of services.
11.1.2 The consumer shall be informed in advance of the periodicity of billing for
his service (monthly or bimonthly), and period in the calendar month
when his meter will be read.
11.1.3 The due date for payment shall be for the L.T Domestic, Commercial and
Agricultural consumers minimum 15 days after the issue date of bills and
in case of all other categories of consumers minimum 21 days after the
issue date. The licensee shall ensure distribution of bills within 5 days of
the issue of bills. The licensee shall obtain acknowledgement of the receipt
of bills by the consumer.
11.1.4 Generally there should be fixed schedule of billing date and due date for
each area. The licensee shall through a general notice provide information
regarding time schedule of dispatch and due date of bills issued for a
particular area and location and address of the billing office and collection
centre.
11.1.5 The Licensee shall issue the first bill for all services energized during a
billing cycle, in the third billing cycle counting the billing cycle in which
service has been energized as first. In case, the consumer does not receive
the first bill in the 3rd billing cycle from date of energizing the connection,
he may report to the billing officer of the Licensee who shall issue the bill
within next 17 days.
11.2 Billing in absence of meter reading.
11.2.1 In case for any reason the meter is not accessible and hence has not been
read during any billing period the distribution licensee shall send bill on
the basis of consumption of the last billing period in which the meter
reading was taken. No such bill on average basis due to non-availability of
reading will be issued for more than two consecutive billing cycles.
Provided that the amount paid shall be adjusted after the readings are
taken in subsequent billing period.
11.2.2 If the meter remains inaccessible for reading for two consecutive billing
cycles, the Distribution licensee shall serve 7 days notice to the consumer
to make meter accessible on the days stipulated in the notice. If the
consumer fails to keep the meter accessible on the days stipulated in the
notice, the same shall be treated as refusal of entry under provision of
Subsection (3) of Section 163 of the Act and service line of the consumer
may be disconnected under provisions of this section.
11.2.3 Without prejudice to the provisions of the Act nothing in Clause 11.2.2 of
the Regulation shall apply where consumer has provided prior information
to the licensee, with cogent reasons for temporary inaccessibility to the
meter and has agreed to make payment on the basis of consumption
estimated by the licensee.
11.3 Billing in the event of Defective meters.
11.3.1 Subject to the provisions of Part XII and Part XIV of the Act in case of a
defective meter not recording accurately (slow or fast) the bill of the
consumer shall be adjusted on the basis of the test report of the meter for
the period of the meter was defective subject to a maximum period of
three months prior to the date on which the defect was detected.
Provided that before testing the meter licensee shall give 7 days notice to
the consumer to be present during testing of meter intimating date, time
and place of testing and if the consumer or his representative is present the
testing shall be done in his presence and he will sign the report as a token
of witness.
Provided further that in case the meter is defective or burnt and has
stopped recording or lost, the consumer shall be billed on the basis of the
average consumption of the last twelve months immediately preceding the
month in which meter was last read (including that month) for the period
for which meter was stopped recording subject to maximum period of 3
months.
Provided that in case of tampering the assessment shall be carried out as
per provisions of Section 126 or Section 135 of the Act, depending on the
circumstance of each case.
11.4 Change of Occupancy/ Vacancy of Premises
11.4.1 For the reason of change of occupancy or otherwise if the premises is to be
unoccupied for long period the consumer or occupier of the premises may
seek final bill for payment of the charges till the date of occupancy and
temporary disconnection thereafter. In such cases consumer or the
occupier of the premises shall inform in writing to the billing officer of the
licensee at least 30 days before the date of vacation to take final reading
and issue final bills for payment. The licensee shall arrange to take final
reading at least 15 days before vacation of the premises and issue final bill
at least 7 days before vacancy date including the charge for the period
from final reading (15 days) to vacancy date on prorata basis along with
arrears if any, and disconnection charges. The consumer or occupier
of the premises shall pay the final bills before the date of vacancy and
the licensee shall disconnect the service connection on the date next to
vacancy date.
The line may be reconnected only after written request for the same after
payment of reconnection charges along with fixed charges/minimum
monthly charges if any for the period from date of disconnection to the
date of reconnection. After payment of final bills the licensee shall not
have right to recover any charges for any period prior to the date of
disconnection or date of vacancy.
11.5 The following information shall be included in the bill:
a) Name and Address of the billing office.
b) Bill Number.
c) Consumer No. , name and address.
d) Name of the sub-division / section.
e) Tariff/Category of consumer (i.e. domestic /commercial etc.).
f) Status of meter OK/defective/not available.
g) (i) Type supply (i.e. single phase, three-phase LT or HT).
(ii) Contracted load/ Connected load.
h) Meter No. – in case replacement of energy meter is involved
during the billing period,
the meter number of old and the new meters, date of replacement,
final reading of old meter and initial reading of new meter at the
time of replacement of the meter shall also be indicated on the bill.
i) Billing period (dates to be mentioned).
j) Initial meter reading with date.
k) Final meter reading with date.
l) Multiplying Factor of the meter if any.
m) Units consumed.
n) Date of the bill and due date of payment.
o) Billing details: - The item wise details for the current month
demand and arrears shall be furnished in the bill.. A representative
list is given below:
1) Energy / Monthly Minimum Charges.
2) Fixed Charges.
3) Capacitor surcharges
4) Other Charges if any
5) Electricity Duty
6) Fuel Cost adjustment charges
7) Surcharge for low power factor
8) Surcharge for delay.
9) Interest on installments due
10) Total current month demand
Arrears - With details.
11) Others (With details)
12) Total amount due
13) Adjustment
14) Net amount
o) Mode of payment with details of collection centre including
working hours.
p) Designation addresses and telephone no. of authorities with whom
complaints or grievances can be lodged and address and telephone
numbers of the Forum and Electricity Ombudsman constituted under
Section 42 of the Act.
q) In case of cheques and bank drafts, the receiving authority in
whose favour the amount should be drawn.
11.6 Payment of Electricity Bill
11.6.1 All consumer shall pay the bills/charges for supply of electricity by due
date failing which the licensee may disconnect the electricity service
subject to provision of Clause 11.11 of these Regulations. The payment of
bill shall normally be made at the specified local collection center of the
Licensee on any working day during prescribed hours or through any other
facility like e-service (if available), banks , post offices, Internet etc. as
may be provided by the licensee. Licensee shall establish sufficient
number of collection centers at suitable locations with necessary facilities
where consumer can deposit the bill amount with ease and without undue
congestion. Wherever necessary a separate collection centers should be
provided for Senior Citizens, physically challenged person and women.
11.6.2 The licensee may, however, specify any collection centers for making
payment for group of consumers in addition to specified collection centre
of the Licensee, where arrangement shall be made by licensee to accept
payment of bills both by cash and DD/Cheque.
11.6.3 In case the due date in the bill for payment of the amount is a Sunday or
Public Holiday, the next working day shall be treated as the due date.
11.6.4 The consumer shall present his bill at the time of payment without which
payment will not be normally accepted. However if the consumer is
unable to present his bill due to non-receipt of the same and if the
consumer applies for duplicate bill at the concerned Billing Office to
enable him to make payment of his electricity bill, the licensee shall issue
duplicate bill within 3 days of receipt of application. Non-receipt of the
bill shall not entitle the consumer to delay the payment beyond the due
date.
11.6.5 The consumer shall be issued proper receipt for the payment made by him
to the licensee. Bank certificate that money is transferred to licensee’s
account is sufficient proof of payment.
In case payment of by credit card, the statement of account of the said
credit card may be accepted as proof of payment.
11.6.6 In case a cheque given by the consumer is not honored and payment is not
made, Action may be initiated by the Licensee for disconnection, treating
as a case of non-payment as per Clause 11.11 The Licensee may not
accept payment through cheque from such consumer for period of one
year from the billing month for which the cheque given by the consumer
has bounced. For that particular one year, the consumer may be required to
pay his bill in cash/ by DD only. This shall be without prejudice to other
rights of the Licensee to proceed against the consumer for dishonor of the
cheque.
11.6.7 Advance payment of anticipated bills by consumer: - The consumer shall
have the facility to make advance payments of the Charges for supply of
electricity and require the Licensee to adjust the amount against bills that
may be raised by the licensee in subsequent months. Such advance
payments shall not attract any interest.
11.7 Additional Charges for Belated Payment of bills:-
In case the consumers do not pay the bill by the due date mentioned in the
bills, delay payment surcharge for delayed payment of bills shall apply
as per tariff orders issued from time to time.
11.8 Adjustment of the Amount of paid by the Consumer:-
The amount paid by the consumer shall first be adjusted as per the
priorities stated hereunder:
1) Against arrears.
2) Against Delay payment surcharge.
3) Against current month charges
11.9 Installment facility: -
Licensee may grant the facility of payment of arrear bill in installments.
11.9.1 Grant of installment facility shall not affect the liability of the consumer to
pay surcharge for delayed payment as per tariff notifications issued from
time to time, till full payment and clearance of arrears.
11.9.2 The Licensee shall designate and notify the authorities that may grant
installment facilities for different service category, (HT& EHT).
11.10 Erroneous/Disputed Bills
11.10.1 In case the bills are wrong the consumer shall make the full payment of
the electricity bill amount under protest by due date to avoid
disconnection. Provided that the supply of electricity shall not be cut off if
such consumer deposits, under protest –
(a) An amount equal to the sum claimed from him, or
(b) The electricity charges due from him for each month calculated on the
basis of average of amount for electricity paid by him during the preceding
six months, whichever is less, pending disposal of any dispute raised by
the consumer on the bills.
11.10.2.1 In case of wrong bills the consumer will make written complaint to the
notified office of the distribution licensee for necessary correction. The
Licensee shall resolve the billing disputes as per the Act and the
Regulations notified by the Commission failing which the consumer shall
be entitled for compensation as prescribed by the Commission under
Section 57(2) of the Act.
11.10.3 On examination of the complaint, if the Licensee finds the bill to be
erroneous, a revised bill shall be issued to the consumer indicating a
revised due date of payment, which should be fixed not earlier than seven
days from the date of delivery of the revised bills to the consumer. If the
consumer has paid any excess amount, it shall be refunded to the
consumer within 15 days or if consumer opts, be adjusted in the
minimum possible number of subsequent bills. The licensee shall pay to
the consumer interest charges at the rate equivalent to the delay payment
surcharge as per tariff on the excess amount outstanding on account of
such wrong billing from the date of payment till the date of refund or
adjustment in subsequent bills.
11.10.4 If the Licensee finds the bills to be correct, the consumer shall be
intimated accordingly.
11.11 DISCONNECTION OF SERVICE
11.11.1 Disconnection due to non-payment: Where a consumer neglects to pay
any charge for supply electricity or any other sum due from him to the
Licensee, by the due date mentioned in the bill, the licensee may, after
giving not less than fifteen (15) clear days’ notice in writing to such
person and without prejudice to his rights to recover such charge or other
sum by suit, cut off supply of electricity and for that purpose disconnect
any electric supply line or other works being the property of such
licensee through which electricity may have been supplied, distributed or
wheeled and may discontinue the supply until such charge or other sum,
together with any expenses incurred by him in cutting off and
reconnecting the supply, are paid, but no longer.
11.11.2 Notwithstanding anything contained in any other law for the time being in
force, no sum due from any consumer, under this section shall be
recoverable after a period of two years from the date when such sum
became first due unless such sum has been shown continuously as
recoverable as arrears of charges for electricity supplied and the licensee
shall not cut off the supply of the electricity.
11.11.3 In case of continued default in payment of electricity charges and any
sum due to licensee by any consumer, the Licensee shall be entitled to
terminate the agreement executed by the consumer as per the terms and
conditions of supply of the Licensee as approved by the Commission.
Chapter 12
12. Restoration of supply of electricity
If any service is disconnected on account of non-payment of electricity
charges by the consumer or any other charges due to licensee from him the
consumer has to pay the charges due from him in addition to charges for
disconnection and reconnection. The licensee shall restore the electrical supply
within 24 hours of payment of charges along with disconnection and reconnection
charges by consumer in towns and cities, and within 48 hours after the payment
of charges along with disconnection and reconnection charges by consumer in
rural areas.
Chapter 13
13. Meters
13.1 No new connection shall be given without a correct meter of prescribed
specification as per the Act.
13.2.1 The distribution licensee shall supply the meter and accessories unless the
consumer elects to purchase a meter.
Provided that the consumer shall have to pay monthly rent for the meter
installed in his service connection as per the schedule of charges approved
by the Commission as per Clause 17 of these Regulations.
Provided further that the distribution licensee may require the consumer to
provide security for the price of the meter.
13.2.2 Consumer shall have to accept installation of appropriate metering device,
load limiter, meter box and other accessories if the Distribution Licensees
approaches him to install one for the purpose of electricity supply to him
and the consumer shall provide suitable site/place for fixing such meter
and accessories to the satisfaction of the licensee. Wherever required the
consumer shall provide and maintain at his expense a locked and weather
proof enclosure of a design approved by the licensee for the purpose of
housing meter and other terminal structure and accessories.
13.2.3 Where consumer elects to purchase meter he shall be entitled to purchase
it from any supplier of correct meter with specification laid down by the
Authority under Section 55 of the Act.
Provided that till the regulations specified by the Authority under Section
55 of the Act, the consumer may purchase the meter in accordance with
the specification laid down by the licensee.
Provided further that where the consumer elects to purchase meter
from supplier other than the distribution Licensee, the Distribution
licensee shall be entitled to test the meter for correctness prior to
installation.
13.3 Lost, Burnt or Defective and Inoperative Meter.
13.3.1 Consumer shall be responsible for the safe custody of the meter and
accessories installed in their premises. Where upon complaint of the
consumer or inspection by the authorized representative of the
Distribution Licensee, the meter is found to be burnt, lost or defective and
inoperative, it shall be replaced and supply restored to the consumer.
Provided that the Distribution Licensee may recover the price of new
meter from the consumer.
Provided further that in case of lost meter the replacement of meter and
restoration of supply shall be done by the licensee after a copy of F.I.R
lodged in this regards by the consumer in respective police station is
provided by the consumer to the licensee.
13.4 Testing and Maintenance of Meter
13.4.1 The distribution licensee shall be responsible for maintenance of correct
meters for providing electricity supply to consumer and its periodic
testing.
13.4.2 Upon written request of the consumer or otherwise if the authorized
representative of the Distribution Licensee finds the meter defective and
not recording accurately on inspection, the meter shall have to be tested
for accuracy at a third party facility approved by the Commission.
Provided that in case of testing on the request of consumer, the consumer
shall have to pay the testing fee approved by the Commission as per clause
17 of these regulations. Provided further that, if the meter is found to be
recording more than the actual consumption, the test fee shall be refunded
to the consumer by the licensee by adjustment in the subsequent bill.
13.4.3 Before testing the meter of a consumer 7 (seven) days notice shall be
issued to the consumer intimating date, time and place of testing for the
consumer or his authorized representative to be present during the testing.
Consumer or his authorized representative present during testing will sign
the test report as a token of witness.
13.4.4 The Distribution Licensee shall issue rectified bills on the basis of the test
report with a copy of the Test Report to the consumer within one month of
the testing.
Chapter 14
14. Right of licensee to enter consumer premises and to remove fittings or other
apparatus of licensee
14.1 A licensee or any other person duly authorized by him may, at any
reasonable time, and on informing the occupier of his intention, enter any
premises or land, under, over, along, across, in or upon which the electric
supply-lines or other works have been lawfully placed by him for the
purpose of :
(a) Inspecting, testing, repairing or altering the electric supply-lines,
meters, fittings, works and apparatus for the supply of electricity
belonging to the licensee; or
(b) Ascertaining the amount of electricity supplied or the electrical
quantity contained in the supply; or
(c) Removing any electric supply-lines, meters, fitting, works or apparatus
belonging to the licensee where a supply of electricity is no longer
required, or the licensee is authorized to take away and cut off such
supply.
14.2 A licensee or any person authorized as aforesaid may also, in pursuance of
a special order in this behalf made by an Executive Magistrate and after
giving not less than twenty-four hours notice in writing to the occupier
enter:
(a) Any premises or land referred to in Clause 14.1 for any of the purposes
mentioned therein, or
(b) Any premises to which electricity is to be supplied by him, for the
purpose of examining and testing the electric wires fittings, works and
apparatus for the use of electricity belonging to the consumer.
14.3 Where a consumer refuses to allow a licensee or any person authorized as
aforesaid to enter his premises or land in pursuance of the provisions of
Clause 14.1 or Clause 14.2 refuses to allow him to perform any Act which
he is authorized by those Clauses to perform, or fails to give reasonable
facilities, the Licensee may after expiry of twenty-four hours from the
service of a notice in writing on the consumer, disconnect the supply to the
consumer till such refusal or failure continues, but no longer.
14.4 Where there is reason to believe that electricity has been, is being or is
likely to be used un-authorizedly in place of premises, an officer
authorized by the State Govt. under Section 135 of the Act may
(a) Enter, inspect break open and search any place or premises in which he
has to believe that electricity has been, is being, or is likely to be, used un-
authorizedly;
(b) Search, seize and remove all such devices, instrument, wires and any
other facilitator or article which has been, is being, or is likely to be, used
for unauthorized use of electricity;
(c) Examine or seize any books of account or documents which in his
opinion shall be useful for or relevant to , any proceedings in respect or
the offence under sub-section (1) and allow the person from whose
custody such books of account or documents are seized to make copies
thereof or take extracts there from in his presence.
The occupant of the place of search or any person on his behalf
shall remain present during the search and a list of all things seized in the
course of such search shall be prepared and delivered to such occupant or
person who shall sign the list.
14.5 No inspection, search and seizure of any domestic place or premises shall
be carried out after sunset till sunrise except in the presence of an adult male
member occupying such premises.
Chapter 15
15. Tampering, distress or damage to electrical plant, lines or meter

15.1 No person other than the authorized representative of the Distribution
Licensee or any other person authorized under the Act and rules and
regulations made there under shall be authorized to operate, handle,
remove or interfere with any electrical plant, electric lines, meters
equipment etc. of the Distribution Licensee or break remove erase or
other wise interfere with the seals, name plates and identification numbers
or marks affixed on such property of the Distribution License , placed in
the consumer premises.
15.2 If any consumer adopts any electrical appliance which is likely to affect
injuriously the supply of other consumers or uses the energy supplied or
deals with it in any manner so as to unduly or improperly interfere with
the efficient supply of energy to any other person by the licensee; the
licensee may discontinue the supply so long as such an appliance is so
adopted or the energy is so used or dealt with.
15.3 If the equipment i.e. electrical plant, lines or meter etc. of the licensee
placed in the consumer premises is found tampered, distressed/damaged,
the licensee shall be entitled to recover the expenses incurred for
restoration of such plant, line, meter etc., without prejudice to his
right to take Action under appropriate provisions of the Act, including
disconnection of supply under Section 56 of the Act for non-payment of
the cost for replacement/rectification.
15.4 * Wherever un-authorized use of electricity is being indulged in, the
licensee may discontinue the electricity supply so long as such
unauthorized use of electricity is being done without prejudice to the right
of licensee to take action under law including Section 126 of the Act.
15.5 * * Section 126 of the Electricity Act 2003 is for assessment of the charges
for unauthorized use of electricity. This provision would also be
applicable to those cases where action is taken for offences under Section
– 135 of the Electricity Act 2003 and the situation of alleged commitment
of offence is covered under the provisions of Section 126 of the Electricity
Act 2003.
** As per Amendment issued by Jharkhand State Gazette Notification No.- 579 Dated - 08/08/2008.
15.6 Wherever un-authorised use of electricity is detected and the assessing

officer issues a final order, the consumer shall be entitled to file an appeal
to the appellate authority under Section 127 of the Act.
15.7 * Method for assessment of electricity charges in case of Unauthorized
Use of Electricity (UUE)
(i) If on an inspection of any place or premises or after inspection of the
equipments, gadgets, machines, devices found connected or used, or after
inspection of records maintained by any person, the Assessing officer comes to
the conclusion that such person is indulging in unauthorised use of electricity,
he shall provisionally assess the electricity charges payable by such person or
by any other person benefited by such use as per the procedure in the following
sections:
(ii) Unauthorised use of electricity shall be as defined in ‘Explanation (b) ‘under

section 126 of the Electricity Act 2003, reproduced as under:
(b) “unauthorised use of electricity “ means the usage of electricity-
(i) by any artificial means; or
(ii) by a means not authorised by the concerned person or
authority or licensee; or
(iii) through a tampered meter; or
(iv) for the purpose other than for which the usage of electricity
was authorised; or
(v) for the premises or areas other than those for which the
supply of electricity was authorized.”
(iii) Exemption: Following activities shall not be considered as unauthorized use
of electricity:
(a) Where a consumer is billed on demand basis but the connected load
exceeds the sanctioned load. In such cases one month notice is to be
served by the Licensee indicating additional load to be regularised by the
consumer.
(b) Use of supply for a religious, social function or any other non-commercial
activity by the consumer himself, not exceeding three days, in his own or
adjoining premises, provided total operating load does not exceed the
sanctioned load of the consumer.
Procedure for booking a case of Unauthorized Use of Electricity
(iv) The Licensee shall publish the list of Assessing officers, prominently in all the
Offices and the Photo Identity Card issued to such officers shall indicate so.
(v) An Assessing officer, suo motu or on receipt of reliable information regarding

unauthorized use of electricity shall promptly conduct inspection of such
premises and shall be present at the time of conducting inspection of such
premises.
(vi) The inspection team of the Licensee, headed by such Assessing officer shall
carry along with them their Visiting Cards and Photo Identity Cards. Photo
Identity Card should be shown and Visiting Card handed over to the consumer
before entering the premises.
(vii) The Assessing officer shall prepare a report giving details such as connected
load, condition of seals, working of meter and mention any irregularity noticed
(such as, artificial means adopted for unauthorized use of electricity).
(viii) The report shall clearly indicate whether sufficient evidence substantiating the
fact that unauthorized use of electricity was found or not. The details of such
evidence should be recorded in the report and the material utilised for the
purpose shall be kept as a proof.
(ix) The report shall be signed by the Assessing officer, each member of the
inspection team and by the consumer, if the consumer fails to sign the report
then the same has to be recorded in the inspection report and the report must be
handed over to the consumer or his/her representative at site immediately
under proper receipt.. In case of refusal by the consumer or his/her
representative to either accept or give a receipt, a copy of inspection report
shall be pasted at a conspicuous place in/outside the premises and
photographed. Simultaneously, the report shall be sent to the consumer under
Registered Post/Speed post on the day or the next day of the inspection.
(x) Within three working days of the date of inspection, the Assessing officer
shall, analyze the case after carefully considering all the evidence including the
consumption pattern, wherever available and the report of inspection. If it is
concluded that no unauthorized use of electricity has taken place, no further
action will be taken.
Notice to consumer
(xi) If the Assessing officer as per clause 15.7 (x) suspects that the unauthorized
use of electricity has taken place, he shall serve a provisional assessment order
assessed as per clause 15.7 (xx) and (xxi) of these Regulations alongwith show
cause notice to the consumer, giving reasons as to why a case of unauthorized
use of electricity should not be booked against such consumer. The show cause
notice should clearly state the time, date and place at which the reply has to be
submitted and the designation of the person to whom it should be addressed.
(xii) The person, on whom an order has been served under clause 15.7 (xi) of these
Regulations shall be entitled to file objections, if any, against the provisional
assessment before the Assessing officer, who shall, after affording a reasonable
opportunity of hearing to such person, pass a final order of assessment.
(xiii) If the provisional assessment amount is deposited within seven days of the
service of such provisional assessment order on the consumer, the reply to the
notice shall not be necessary.
Consumer’s reply submission
(xiv) The consumer shall submit his/ her reply within fifteen days of receipt of show
cause notice to the concerned officer mentioned in clause 15.7 (xi) of these
Regulations.
(xv) In such cases where the consumer files objections against the provisional
assessment order, the process of hearing shall be as per clause 15.7 (xvi) and
(xvii) of these Regulations.
Hearing
(xvi) Within five days from the date of submission of consumers’ reply, the
Licensee shall arrange a hearing with the consumer.
(xvii) During the hearing, the Assessing officer shall give due consideration to the
facts submitted by the consumer and pass, within five working days, a
speaking order as to whether the case of unauthorized use of electricity is
established or not. The order shall contain the brief of inspection report,
submissions made by consumer in his written reply and oral submissions
during hearing and reasons for acceptance or rejections of the same.
Assessment
(xviii) In cases where unauthorized use of electricity is not established based on

consumer’s reply submission / hearing, further proceedings shall be
discontinued and case of unauthorized use of electricity shall be dropped
immediately.
(xix) Where it is established that there is a case of unauthorized use of electricity

based on consumer’s reply submission/ hearing , the Assessing officer shall
assess the energy consumption taking into consideration the following:
(xx) The Assessing officer shall assess the energy consumption considering the
following:
(a) Period of assessment: If the Assessing officer reaches to the conclusion

that unauthorised use of electricity has taken place, the assessment shall be
made for the entire period during which such unauthorized use of electricity
has taken place and if, however, the period during which such unauthorised
use of electricity has taken place cannot be ascertained, such period shall be
limited to a period of twelve (12) months immediately preceding the date of
inspection.
(b) Assessment charge: The assessment for the units assessed as per clause
15.7 (xxi) of these Regulations shall be made at a rate equal to twice (2
times) the tariff rates applicable for the consumer as per the latest Tariff
order, excluding the consumption recorded by the meter or already billed
during the assessment period at applicable tariffs.
(c) If a consumer is found indulging in more than one act of unauthorized use
of electricity, the charges payable by the consumer in respect of each such
unauthorized use shall be separately assessed and billed accordingly.
(xxi) The methodology for assessment of consumption for unauthorized use of

electricity shall be as follows:
Assessment shall be based on the data obtained from the meter (in case of
electronic meter through MRI) and shall be given as:
= (Average Monthly consumption for the Period of assessment (units)) x

(Period of assessment (in months or fraction thereof), assessed as per
clause 15.7 (xx) (a) of these Regulations)
Provided the meter has been in working condition for at least nine months of
the assessment period;
Provided further that the connection of the consumer has been energized for at
least nine months prior to the date of inspection for unauthorised use of
electricity;
If the above conditions are not satisfied then the assessment shall be as per the
assessment formula given in clause 1.1 of ANNEXURE-I to these Regulations.
(xxii) The final assessment order shall be served on the consumer under proper
receipt. The consumer shall be required to make the payment within seven
days of its proper receipt. A copy of the speaking order shall also be handed
over to the consumer under proper receipt.
(xxiii) The order of final assessment shall be served upon the person in occupation or
possession or in charge of the place or premises in such manner as prescribed
by the State Government under section 126(2) of the Act.
(xxiv) Any person served with the order of final assessment, may, accept such
assessment and deposit the assessed amount with the Licensee within seven
days of service of assessment order upon him.
(xxv) In case of non-payment of bill amount within seven days of serving the final
assessment order, the connection will be disconnected by serving a fifteen days
notice, which will not be reconnected until the assessed amount is deposited. In
case of non-payment, the amount will be shown as arrear in the regular bill.
(xxvi) When a person defaults in making payment of assessed amount, he, in addition
to the assessed amount shall be liable to pay, on the expiry of thirty days from
the date of order of assessment, an amount of interest at the rate of sixteen per
cent, per annum compounded every six months.
(xxvii) Appeal to Appellate Authority: Any person aggrieved by the final order
served by the Assessing officer may, within 30 days of the said order, prefer an
appeal in such form, verified in such manner and be accompanied by such fee
as specified by the Commission in the Jharkhand State Electricity Regulatory
Commission (miscellaneous provision) Order, 2003 and subsequent
amendments, to an Appellate Authority.
(xxviii) No appeal against an order of assessment under section (xxvii) above shall be
entertained unless an amount equal to half of the assessed amount is deposited
in cash or by way of bank draft with the licensee and documentary evidence of
such deposit has been enclosed along with the appeal.
(xxix) The Appellate Authority will dispose of the appeal after hearing the parties and
pass appropriate order and send copy of the order to the Assessing officer and
the appellant. The order of the Appellate Authority shall be final and shall not
be appeal-able
(xxx) The consumer will be served with a revised bill as per final order of the
Appellate Authority to be paid in seven days.
(xxxi) If a consumer defaults in making the payment within seven days of serving the
final order of the Appellate Authority, the connection will be disconnected
after serving a fifteen days notice which will not be reconnected until the bill
amount is cleared. In case of non-payment, the amount will be indicated as
arrear in regular bill and action will be taken for recovery.
(xxxii) An interest of 16% per annum will be charged on the amount as per final order
of the Appellate Authority after thirty days from the date of final order,
compounded every six months as per section 127(6) of the Act.
15.8 * Method for assessment of electricity charges in case of theft of electricity
(i). Whenever a case of theft of energy is detected, the Authorized officer shall
carry out assessment, in accordance with the procedure as laid down in the
sections below:
Procedure for booking a case of theft of electricity
(ii). The Licensee or supplier shall publish the list of the Authorized officers
prominently in all the Offices and the Photo Identity Card issued to such
officers shall indicate so.
(iii). An Authorized officer, suo motu or on receipt of reliable information regarding

theft of electricity shall promptly conduct inspection of such premises.
(iv). The inspection team of the Licensee or supplier, headed by such Authorised
officer shall carry along with them their Visiting Cards and Photo Identity
Cards. Photo Identity Card should be shown and Visiting Card handed over to
the consumer before entering the premises. Photo Identity Card of the
Authorised Officer shall clearly indicate that he has been nominated as
Authorized officer as per provisions of Section 135 of the Act.
(v). The Authorised officer shall prepare a report giving details such as connected
load, condition of meter seals, working of meter and mention any irregularity
noticed (such as tampered meter, artificial means adopted for theft of energy).
(vi). The report shall clearly indicate whether sufficient evidence substantiating the
fact that theft of energy was found or not. The details of such evidence should
be recorded in the report.
(vii). No case for theft shall be booked only on account of seals on the meter missing
or tampered or breakage of glass window, unless corroborated by consumption
pattern of consumer and such other evidence as may be available.
(viii). In case sufficient evidence is found to establish direct theft of electricity,

Licensee or Supplier as per Section 135 sub-clause (1A) of the Act shall
disconnect the supply and seize all material evidence including wires/cables,
meter, service line etc., from the premises and shall lodge a complaint in
writing relating to the commission of such offence in police station having
jurisdiction within twenty four hours from the time of such disconnection. The
Authorized officer of the Licensee or Supplier shall within two days from date
of inspection, file a case against the consumer in designated Special Court as
per the provisions of Section 135 of the Act. Copy of filing shall be served on
the consumer under proper receipt within two days of such filing.
(ix). The Authorized officer shall assess the energy consumption as per the
assessment formula given in ANNEXURE-I to these Regulations, for the entire
period during which such theft of electricity has taken place and if, however,
the period during which such theft of electricity has taken place can not be
ascertained, such period shall be limited to 12 (twelve) months immediately
preceding the date of inspection and prepare assessment order on twice (2) the
rates as per applicable tariff and serve on the person under proper receipt.
In case of a regular metered connection, where a case of theft of electricity is

detected, units allowed to be recorded in the meter for which bills have been
raised by the licensee to the person during the period, for which the assessment
is made, shall be duly credited to the consumer.
(x). In case of suspected theft, the Authorised officer shall remove the old meter
under a seizure memo and seal it in the presence of the consumer/ his
representative and the Authorised officer and the consumer have to sign on the
seal borne on the meter. The Licensee or supplier shall continue the supply to
the consumer with a new meter. The old meter shall be tested in the presence
of the consumer and the Authorised officer at a third party facility approved by
the Commission which shall give a test report, in writing, which alongwith
photographs/ videographs shall constitute evidence thereof. The Authorised
officer shall record reasons to suspect theft in the premises in his report.
(xi). The report shall be signed by the Authorized officer and each member of the
inspection team and the same must be handed over to the consumer or his/her
representative at site immediately under proper receipt. In case of refusal by
the consumer or his/her representative to either accept or give a receipt, a copy
of inspection report must be pasted at a conspicuous place in/outside the
premises and photographed. Simultaneously, the report shall be sent to the
consumer under Registered Post/Speed Post on the day or the next day of the
inspection.
Provided that, in case of suspected theft, if the consumption pattern for last one
year is reasonably uniform and is not less than 75% of the assessed
consumption, no further proceedings shall be taken and the decision shall be
communicated to the consumer under proper receipt within three days and
connection shall be restored through original meter.
(xii). After detailed examination of the evidence and the consumption pattern of the
consumer, if the Licensee or supplier is convinced that a prima-facie case is
made out for the abstraction, consumption or use of electricity dishonestly
against the consumer, the Licensee or supplier shall, within seven days of
inspection, serve a provisional assessment order assessed as per clause 15.8
(xxi) of these Regulations alongwith show cause notice to the consumer,giving
reasons, as to why a case of theft should not be booked against such consumer
giving full details for arriving at such decision and points on which reply has to
be submitted. The notice should clearly state the time, date and place at which
the reply has to be submitted and the designation of the person to whom it
should be addressed.
(xiii). Incase show cause notice is not served even after thirty days from date of
inspection by the Licensee or supplier, the case of suspected theft shall be
considered as dropped and no further action can be initiated against the
consumer.
(xiv). Theft shall not be limited to physical interference with the meter found during
physical inspection. It shall also include theft committed by resorting to
external methods such as remote control/ high voltage injection etc. which
interfere with the accurate registration of energy consumed. Theft of electricity
may be established by analysis of metering data down-loaded by a third party
facility approved by the Commission. In case theft of energy is determined by
way of meter down load, the provisional assessment order assessed as per
clause 15.8 (xxi) of these Regulations alongwith show cause notice will be sent
to the consumer/user. The notice should clearly state the time, date and place at
which the reply has to be submitted and the designation of the person to whom
it should be addressed.
(xv). The person, on whom an order has been served under clause 15.8 (xii) and
(xiv) of these Regulations shall be entitled to file objections, if any, against the
provisional assessment before the Authorized officer, who shall, after affording
a reasonable opportunity of hearing to such person, pass a final order of
assessment.
Consumer’s reply submission
(xvi). The consumer shall submit his/ her reply within fifteen days of receipt of show
cause notice to the concerned officer mentioned in clause 15.8 (xii) and (xiv)
of these Regulations.
(xvii). In such cases where the consumer files objections against the provisional
assessment order, the process of hearing shall be as per clause 15.8 (xviii) and
(xix) of these Regulations.
Hearing in case of suspected theft
(xviii). Within five days from the date of submission of consumers’ reply, the
Licensee or supplier shall arrange a hearing with the consumer. The consumer
may be given another opportunity in case he fails to appear for the hearing. In
case, the consumer fails to appear for the second time, the Licensee may
proceed against the consumer.
(xix). During the hearing, the Authorized officer shall give due consideration to the
facts submitted by the consumer and pass, within five working days, a
speaking order as to whether the case of theft is established or not. The order
shall contain the brief of inspection report, submissions made by consumer in
his written reply and oral submissions during hearing and reasons for
acceptance or rejections of the same.
Assessment
(xx). In case of the decision based on the consumer’s reply / hearing wherein the
case of theft is not established, no further proceedings shall be required and
electricity connection shall be restored through original meter.
(xxi). Where it is established that there is a case of theft of energy based on the
consumer’s reply / hearing, the Authorized officer shall assess the energy
consumption as per the assessment formula given in ANNEXURE-I to these
Regulations, for the entire period during which such theft of electricity has
taken place and if, however, the period during which such theft of electricity
has taken place can not be ascertained, such period shall be limited to 12
(twelve) months immediately preceding the date of inspection and prepare
assessment order on twice (2) the rates as per applicable tariff and serve on the
person under proper receipt.
In case of a regular metered connection, where a case of theft of electricity is

detected, units allowed to be recorded in the meter for which bills have been
raised by the licensee to the person during the period, for which the assessment
is made, shall be duly credited to the consumer.
(xxii). The consumer shall be required to make the payment within seven days of its
proper receipt.
(xxiii). The Licensee or supplier, as the case may be, on deposit or payment of the
assessed amount or electricity charges in accordance with the provision of
these regulations, shall, without prejudice to the obligation to lodge the
complaint as referred to in the second proviso to the clause 13(A) (1A) of the
Electricity (Amendment) Act, 2007, restore the supply line of electricity within
forty eight hours of such deposit or payment.
(xxiv). If the person does not make payment within the stipulated time, the Licensee or
supplier shall proceed to recover its dues against the assessment order.
(xxv). In all cases where theft of electricity has been detected, the Licensee or
supplier shall file the case with Appropriate Court for decision in the matter
unless the offence is compounded under Section 152 of the Act.
(xxvi). In case of default by the person in payment of assessed amount, the person, in
addition to the assessed amount, shall be liable to pay, on expiry of thirty days
from the date of order of assessment, an amount of interest at the rate of
sixteen per cent per annum compounded every six months pending
adjudication by Appropriate Court.
Chapter 16
16. Wiring of Consumer Premises:
16.1 The work of electrical wiring and electrical installation at the consumer
premises beyond the point of supply shall be carried out by the
consumer and shall conform to the standards and specifications as
prescribed in Indian Electricity Rules 1956 until the rules and regulations
for the same are notified under the provisions of the Act.
Chapter 17
17. Schedule of Charges-

17.1 Every Distribution licensee including the deemed licensee shall within
three (3) months from the date of notification of these regulations or
within three(3) months of the grant of licensee, which ever is later, file
with the Commission for approval, a Schedule of Charges for matters
contained in these Regulations and for such other matters required by the
Distribution Licensee to fulfill his obligations to supply electricity to the
consumers under the Act or rules and regulations there under.
Provided that the Distribution licensee shall file the Schedule of Charges
along with every application for determination of tariff under Section 64
of the Act together with such particulars as Commission may require.
17.2 The Commission shall after examining the schedule of charges filed by the
licensee and after considering the views of all interested parties issue an
order granting its approval thereon with such modifications, alterations
or such conditions as may be specified in that order.
Provided that the schedule of charges approved by the Commission shall
unless and otherwise amended or revoked, continue to be in force.
17.3 The existing Schedule of Charges of the Distribution Licensee shall
continue to be in force until such time as the schedule of charges
submitted by the Distribution Licensee under Clause 17.1of these
Regulations is approved by the Commission.
Chapter 18
18. Service of Notice
18.1 Any order/ notice to the consumer by the licensee including the notice
under Section 56 of the Electricity Act, 2003 shall be deemed to be duly
served by the licensee if it is:
(a) Sent by registered post, under certificate of posting, by courier, or
other similar means, or
(b) Delivered by hand to the person residing at the address notified to the
licensee by the consumer, or
(c) Affixed at a conspicuous part of such premises in case there is no
person, to whom the same can with reasonable diligence, be delivered.
Chapter 19
19. Information to Consumers:
It shall be duty of the Distribution Licensee to Supply Copy the following.
(a) The Electricity Supply Code Regulations.
(b) Standards of Performance of Distribution Licensee.
(c) Tariff and schedule of charges approved by the Commission.
(d) Application Forms for connection, reconnection, etc.
(e) Consumer complaints handling rules and procedures of the Distribution
Licensee.
(f) Safety rules and precautions.
(i) To each applicant for new connection along with the application form
(ii) To the consumer upon request upon payment of reasonable price
approved by the Commission.
(iii) By making of available on website of the licensee in downloadable
format.
Chapter 20
20. Saving & Interpretation
These Regulations shall be read and construed in all respects as being
subject to the provisions of the Electricity Act 2003, and nothing herein above
contained in these Regulations shall affect, abridge or prejudice the rights of the
Licensee and the consumer under any other Law for the line being in force
including the consumer protections Act, 1986.
Chapter 21
21. Powers to remove difficulties
If any difficulty arises in giving effect to any of the provisions of these
Regulations, the Commission may be general or special order, direct the
Distribution Licensee, the Forum and the Ombudsman to take suitable Action, not
being inconsistent with the Electricity Act, 2003, which appears to the
Commission to be necessary or expedient for the purpose of removing difficulties.
Power to amend:-
The Commission may, at any time vary, alter, modify or amend any
provision of these Regulations.
By the order of the Commission.
(A.K. Mehta)
Secretary
Jharkhand State Electricity Regulatory Commission

* ANNEXURE-I
Assessment of energy in cases of theft

1.1 The assessment formula for calculation of the consumption due to theft of
electricity shall be as under:-
Units assessed = L x D x H x F
Where,
L is load (Connected load found in the consumer’s premises during the course
of inspection) in kW;
D is the period of assessment in days;
H is the average number of hours per day of power supply made available in
the distribution mains feeding the consumer. It will be based on hours of
supply recorded in the meter of the consumer/ check meter of the consumer
/meter of the distribution transformer, supplying power to the assessee/ meter
on the feeder installed in the power sub-station, supplying power to the
assessee/ records available in the power sub-station or grid sub-station;
F is load factor, which shall be taken for different categories of use as given
below:
S. Particulars Load factor (%)

No.
1 HT (including load above 75 kW for non domestic 100%

and above107 HP or 100 kVA for industries on
LT)
2. LT Industrial(107 HP or 100 kVA) 75%
3. Non- domestic (upto 75kW) 50%
4. Domestic (upto 75 kW) 40%
5 Domestic HT (including load above 75kW on LT) 40%
6 Agriculture 50%
7 Water supply 50%
S. Particulars Load factor (%)
No.
8 Street light 50%
9 Direct theft – All categories 100%
Assessment of energy in case of temporary connection

1.2 In the case of temporary connection, the assessment of units consumed for theft of
electricity shall be done as under:
Units assessed = L x D x H
Where,
L = Load (found connected at the time of inspection) in kW;
D = Period of assessment in days; and
H = 6 hours for agriculture connections and 12 hours for others.

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THE

JHARKHAND STATE ELECTRICITY REGULATORY COMMISSION,

(ELECTRICITY SUPPLY CODE) REGULATIONS, 2005.

No.JSERC/Regulation/64/268 Dated 28.07.2005

5. Requisition for supply

5.6 For the purpose of these terms and conditions of supply,

Sl.No. Item of Disposal Category of service Time limit for disposal

6.3 Temporary supply

(a) Premises/site inspection and LT service within 7 days of receipt of application.

15. Tampering, distress or damage to electrical plant, lines or meter

15.6 Wherever un-authorised use of electricity is detected and the assessing

(ii) Unauthorised use of electricity shall be as defined in ‘Explanation (b) ‘under

(b) “unauthorised use of electricity “ means the usage of electricity-

(i) by any artificial means; or

Procedure for booking a case of Unauthorized Use of Electricity

(v) An Assessing officer, suo motu or on receipt of reliable information regarding

Consumer’s reply submission

(xviii) In cases where unauthorized use of electricity is not established based on

(xix) Where it is established that there is a case of unauthorized use of electricity

(a) Period of assessment: If the Assessing officer reaches to the conclusion

(xxi) The methodology for assessment of consumption for unauthorized use of

= (Average Monthly consumption for the Period of assessment (units)) x

15.8 * Method for assessment of electricity charges in case of theft of electricity

Procedure for booking a case of theft of electricity

(iii). An Authorized officer, suo motu or on receipt of reliable information regarding

(viii). In case sufficient evidence is found to establish direct theft of electricity,

In case of a regular metered connection, where a case of theft of electricity is

Consumer’s reply submission

Hearing in case of suspected theft

In case of a regular metered connection, where a case of theft of electricity is

17. Schedule of Charges-

By the order of the Commission.

Jharkhand State Electricity Regulatory Commission

Assessment of energy in cases of theft

D is the period of assessment in days;

S. Particulars Load factor (%)

1 HT (including load above 75 kW for non domestic 100%

2. LT Industrial(107 HP or 100 kVA) 75%

3. Non- domestic (upto 75kW) 50%

4. Domestic (upto 75 kW) 40%

5 Domestic HT (including load above 75kW on LT) 40%

7 Water supply 50%

8 Street light 50%

9 Direct theft – All categories 100%

Assessment of energy in case of temporary connection

L = Load (found connected at the time of inspection) in kW;

D = Period of assessment in days; and

H = 6 hours for agriculture connections and 12 hours for others.

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