Telmate Data Breach Information

Information About a Breach Affecting Telmate’s Customers
On August 13, 2020, we discovered that a third-party contractor engaged by Telmate left a
database that included our customers’ personal information exposed on the internet. One or
more people got unauthorized access to the database online and downloaded information from it.
They could have seen any of the information in the database. We believe that someone posted
information from our database on the dark web, where other people could access or buy it. If
your information was exposed and shared, this could put you at increased risk of identity theft.
The exposed database contained the personal information of thousands of people who used our
products and services, including GettingOut, VisitNow (also known as VisitMe), Command,
Telmate Inmate Telephone service, and Guardian. Some people used our services while they
were in jail, prison, or immigration detention, while others used our products or services to
interact with incarcerated friends or family.
We sent notices and provided credit monitoring to some affected individuals in the spring of
2021. We also reported the incident to the Federal Communications Commission and law
enforcement, including the U.S. Secret Service and FBI, and multiple state attorneys general. If
you received a notice and credit monitoring offer in 2021, you will not receive additional notice.
What information was exposed

The exposed database included the following types of information about some people who used
our products and services. Not all of these types of information were included for all
individuals:
 names,
 dates of birth,
 phone numbers,
 usernames or email addresses in combination with passwords,
 home addresses,
 driver’s license numbers,
 passport numbers,
 payment card numbers,
 financial account information,
 Social Security numbers
 data related to telephone services (like the dates and times of calls, called numbers,
calling numbers, station used, and location information, like certain individuals’ latitude
and longitude at particular points in time),
The database also included grievance forms that incarcerated people used to submit questions,
complaints, and requests to jails or prisons, including requests for medical care, and written
messages that incarcerated and non-incarcerated individuals had exchanged.
What you can do to protect yourself

If your personal information was affected, you can register to receive free credit and identity
protection services for two years through [Name of service]. These services will:
 Monitor credit reports and alert you when your personal information has been changed for
an existing account or used to open new accounts, which could help you find out if
someone is using your identity;
 Include help with fraud resolution; and
 Include help to dispute inaccurate information in your credit report, like a fraudulent
account in your name.
The notices we send will include instruction on how to sign up for these services.
Even if you are not eligible for the free services, or if you choose not to register for the
services, you can take these steps now to reduce your risk of identity theft.
1. Get your free credit reports and review them for signs of identity theft. Order your
free credit reports from the three nationwide credit bureaus, Equifax, Experian, and
TransUnion, at www.AnnualCreditReport.com or by submitting the attached Annual
Credit Report Request Form to the following address:
Annual Credit Report Request Service

P.O. Box 105281
Atlanta, GA 30348-5281
Review your credit reports. If you find an account or transaction you don’t recognize,
visit IdentityTheft.gov or call 1-877-438-4338 to report the identity theft and get a
personal recovery plan. Recheck your credit reports periodically. Through December
2023, you can get free copies of your credit reports online every week at
www.AnnualCreditReport.com.
2. Consider freezing your credit or placing a fraud alert on your credit report.
A credit freeze, also known as a security freeze, limits access to your credit report so no
one, including you, can open new accounts until the freeze is lifted. That makes it less
likely that an identity thief can open new accounts in your name. To be fully protected,
you must place a freeze with each of the three nationwide credit bureaus. You’ll
usually get a PIN or password to use each time you place or lift the freeze. A credit
freeze is free and lasts until you lift or remove it.
A fraud alert tells creditors to verify your identity before granting new credit in your
name. Usually, that means calling you to check if it’s really you trying to open a new
account or change an existing account. To place a fraud alert, contact any one of the
three nationwide credit bureaus. The one you contact must tell the other two. A fraud
alert is free and lasts for one year. After a year, you can renew it for free.
Credit Freezes — Credit Bureau Contact Information

To freeze your credit, contact each of the three nationwide credit bureaus. Visit their
websites, call, or complete and mail to each credit bureau the form attached to this letter,
along with any required documents. Contact the credit bureaus if you have questions,
including about the documents you will need to implement a credit freeze.
Equifax Experian TransUnion
www.equifax.com/person www.experian.com/help www.transunion.com/credit-
al/credit-report-services 1-888-397-3742 help
1-888-298-0045 1-888-909-8872
Experian
Equifax Security Freeze P.O. Box 9554 Factor Trust, Inc. by
P.O. Box 105788 Allen, TX 75013 TransUnion LLC.
Atlanta, GA 30348 P.O. Box 390
Woodlyn, PA 19094
Fraud Alerts — Credit Bureau Contact Information
To place a fraud alert, contact any one of the three nationwide credit bureaus. Visit
their websites or call. Alternatively, you can mail the attached forms to Equifax or
Experian, or send a letter to TransUnion requesting a fraud alert. Include in your letter
your full name, Social Security number, and complete address. You may need to include
additional documents along with the form. Contact the credit bureaus if you have
questions, including about the documents you will need to place a fraud alert.
Equifax Experian TransUnion
www.equifax.com/persona www.experian.com/help www.transunion.com/credit-
l/credit-report-services 1-888-397-3742 help
1-800-525-6285 1-800-680-7289
Experian
Equifax Information P.O. Box 9554 TransUnion Fraud Victim
Services LLC Allen, TX 75013 Assistance
P.O. Box 105069 P.O. Box 2000
Atlanta, GA 30348-5069 Chester, PA 19016
Learn more about how credit report freezes and fraud alerts can protect you from identity
theft or prevent further misuse of your personal information at
www.consumer.ftc.gov/articles/what-know-about-credit-freezes-and-fraud-alerts. For
additional resources on how to protect yourself from identity theft, we recommend you
review information from the Federal Trade Commission, such as
www.identitytheft.gov/#/Info-Lost-or-Stolen and resources found on
www.consumer.ftc.gov/features/identity-theft.

Telmate Data Breach Information

Uploaded by

Copyright:

Available Formats

Telmate Data Breach Information

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Telmate Data Breach Information

Uploaded by

Copyright:

Available Formats

Information About a Breach Affecting Telmate’s Customers

What information was exposed

What you can do to protect yourself

Annual Credit Report Request Service

Credit Freezes — Credit Bureau Contact Information

You might also like