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    Controlling

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    Controlling

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    Controlling

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    kd0855258

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    of 2

    Chapter 8 Controlling

    1.What is meant by ‘management by exception’ in the process of controlling?

    Answer: ‘Management by exception’ is an important principle of control, which propagates that only
    significant deviations which goes beyond the permissible limit should be brought to the notice of
    management, as an attempt to control everything, results in controlling nothing.

    2.Why is it said that controlling is looking back?

    Ans. Controlling is called a process of looking back as under it, actual results are compared with the set
    standards, decided in the past. After that, a corrective action is initiated.

    3. Give the meaning of ‘critical point control’.

    Answer:Control should focus on Key Result Areas (KRAs), which are critical to the success of an
    organisation. Therefore, each and every activity should not be controlled and focus should be on critical
    points only.

    4. Controlling is an indispensable function of management’. Do you agree? Give four reasons in


    support of your answer.

    Ans. Yes, controlling is an indispensable function of management, it is a force which helps the
    management to attain the pre-determined or planned performance. Reasons for good control system

    Importance of controlling are as follows;

    (i) Accomplishing organisational goals The controlling function measures the performance
    against the pre-determined standards and corrects deviations. This helps in ensuring that
    organisation is moving on right track to achieve the organisational goals. In other words, by
    controlling, the manager ensures that resources are obtained and used economically and
    efficiently for the achievement of organisational objectives.
    (ii) Judging accuracy of standards A sound controlling system helps the management to verify
    whether the standards set are accurate and objective. It keeps a careful check on the
    changes, which are taking place in the organisation and helps in revising standards as and
    when required.
    (iii) Making efficient use of resources By exercising control, a manager seeks to reduce wastage
    and spoilage of resources. Each activity is performed in accordance with pre-determ ined
    standards and norms. This ensures that resources are used in the most effective and
    efficient manner.

    (iv) It improves employees’ morale The implementation of controlling makes all the employees to work
    with complete dedication because they are aware that their performance wiil be evaluated and they will
    have a chance to build their reputation in the organisation. The employees who show good performance
    are rewarded by giving them promotions, cash prizes, etc.

    (iv) It helps in better performance Planning and controlling are closely inter-related as the real
    test of planning is controlling. Control reveals deficiencies and deviations, suggests
    corrective actions for prevention of deviations and deficiencies through modified planning.
    (vi) Facilitates coordination Control keeps all activities and efforts within their fixed boundaries and
    makes them move towards the set goals. Thus, control facilities coordination, it provides unity of
    direction.

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