Full Download ORGB 5th Edition Nelson Test Bank All Chapter 2024 PDF
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Chapter 08 Communication
TRUEFALSE
(A) True
(B) False
Answer : (A)
(A) True
(B) False
Answer : (B)
(A) True
(B) False
Answer : (B)
4. Transparency in supervisors leads to increased trust among employees, which in turn, results in
increased employee engagement.
(A) True
(B) False
Answer : (A)
(A) True
(B) False
Answer : (B)
6. When a person from one culture views people from another culture through the lens of a
stereotype, he or she discounts the individual differences that exist within that foreign culture.
(A) True
(B) False
Answer : (A)
7. One gateway through the communication barrier of diversity is to frequently use jargon or
technical language in a message.
(A) True
(B) False
Answer : (B)
8. Professional jargon may serve only to confuse and derail any attempt at clear understanding of a
message by those unfamiliar with the profession.
(A) True
(B) False
Answer : (A)
(A) True
(B) False
Answer : (B)
10. Kinesics is the study of an individual's perception and use of space, including territorial space.
(A) True
(B) False
Answer : (B)
11. Proxemics consists of variations in speech, such as pitch, loudness, tempo, tone, duration,
laughing, and crying.
(A) True
(B) False
Answer : (B)
12. Communicative disease refers to loneliness and social isolation resulting from the absence of
heartfelt communication in relationships.
(A) True
(B) False
Answer : (A)
13. Communicative disease is not a physiological disease and, hence, has no adverse effects on the
heart.
(A) True
(B) False
Answer : (A)
14. In the context of communication technologies, the term flame refers to one's tendency to
multitask.
(A) True
(B) False
Answer : (B)
(A) True
(B) False
Answer : (B)
MULTICHOICE
16. _____ is an interpersonal communication skill identified by the Department of Labor as necessary
for success in the workplace.
(A) Memorizing
(B) Writing
(C) Reading
(D) Screening
Answer : (C)
17. Identify a true statement about perceptual screens.
(C) They are uninfluenced by the sender and the receiver's individual attributes.
(D) They emphasize the role of the receiver over the sender.
Answer : (A)
(C) Telephone
(D) Flyer
Answer : (C)
19. Which of the following is a communication medium that is moderate in both information richness
and data capacity?
(A) Telephone
(B) Blog
Answer : (B)
20. Roberta, the supervisor of a fund-raising project, needs to discuss with her teammates about
their unsatisfactory performance in the project. In order to maximize information richness in her
message, Roberta will most likely:
Answer : (D)
21. Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers
about discounts offered on its latest product offerings. In order to maximize information richness in
its message, which of the following communication media will Seek and Swipe most likely use?
(A) Bulletins
(B) Flyers
Answer : (C)
(B) It requires the receiver to influence the speaker with his or her personal opinion.
(C) It stresses more strongly on the role of the speaker rather than the receiver.
Answer : (A)
23. Janice feels uncomfortable working late hours in office every day. She decides to discuss the
matter with her boss, Merwyn. Being a recent hire, she is hesitant and nervous to complain so early
in her tenure. As she begins to speak, Merwyn notices anxiety and discomfort in her facial
expression and body language. Using reflective listening, in response to Janice's concerns, Merwyn
should first:
Answer : (D)
(B) helps the listener to shift the speaker's focus from the main problem.
(C) enables the speaker and the listener to build greater empathy and openness in their relationship.
(D) gives the listener time to sort his or her own thoughts and feelings from those of the speaker.
Answer : (D)
25. Which of the following statements is true of using eye contact in reflective listening?
(A) Too much direct eye contact can have an intimidating effect.
(B) Rules of appropriate eye contact are the same in all cultures.
(C) In India, direct eye contact initiated by women and children is encouraged.
Answer : (A)
26. Selena, the head architect of a government firm, is called for a meeting with her boss. Her boss
expresses his concern about a collapsing dam at one of the hydroelectric power plants. Using
reflective listening, when responding to her boss, Selena should avoid:
Answer : (B)
Answer : (D)
28. Molly, the store manager of a bakery, never fails to voice her opinions to her employees on
various matters of the store. Expressive supervisors like Molly:
Answer : (D)
30. Information overload for employees is most likely caused when supervisors:
Answer : (A)
Answer : (C)
32. Which of the following practices must a supervisor avoid in order to reduce communication
barriers in the workplace?
Answer : (D)
33. A gateway through the gender barrier to communication is to:
Answer : (C)
34. In the context of barriers to communication, which of the following statements is true of gender
differences?
Answer : (D)
Answer : (C)
(A) assertive.
(B) aggressive.
(C) direct.
(D) powerful.
Answer : (B)
Answer : (A)
Answer : (B)
39. Malcolm, a senior editor at a publishing house, often loudly criticizes his subordinates in front of
the other colleagues even when the subordinates are not at fault. This leaves them embarrassed and
humiliated. He also unnecessarily swears and talks at elevated tones while expressing himself. It is
evident that Malcolm exhibits _____ at his workplace.
Answer : (D)
40. In the context of defensive tactics, restricting the choices of employees is an example of _____.
(A) a put-down
(C) labeling
(D) screening
Answer : (B)
41. A manager says to her secretary, "Nancy is a slacker. She is always hard to find when there is a
deadline." In this scenario, the manager is indulging in _____.
(C) screening
(D) labeling
Answer : (D)
Answer : (B)
(B) I sent the memo through intracompany mail. The postman must have lost it.
(C) Dan's report is good, but I need to make one recommendation before I approve it.
Answer : (C)
44. In which of the following communication situations can nonverbal communication be utilized?
(B) E-mail
Answer : (A)
45. _____ is one of the four basic types of nonverbal communication that managers need to
understand.
(A) Paralanguage
(B) Phonetics
(C) Onomatopoeia
(D) Elocution
Answer : (A)
46. Sania is conducting a survey to determine the average social distance in corporate offices in her
city. By conducting this survey, Sania is engaging in _____.
(A) proxemics
(B) kinesics
(C) labeling
Answer : (A)
Answer : (B)
Answer : (C)
(A) paralanguage
(B) proxemics
(C) kinesics
(D) language
Answer : (B)
50. Barbra has a meeting with a coworker about a project. She wants to encourage cooperation from
her coworker so that he, too, feels committed to the project. Given this information, which of the
following seating arrangements will most likely help Barbra achieve her purpose?
(C) Barbra must seat her coworker within her zone of intimate space.
(D) Barbra must sit next to her coworker, facing the same direction.
Answer : (D)
51. To facilitate direct and open communication with another person, _____.
(A) one should seat the other person beside oneself, facing the same direction
(B) one should seat the other person at right angles to oneself
(C) one must position the other person directly across from oneself
(D) one must position the other person inside one's intimate space zone
Answer : (B)
Answer : (A)
53. Ralph, an FBI agent, interrogates a criminal suspect. Ralph carefully observes the suspect's
body movements and notices him clenching his teeth, drumming his fingers, and profusely
perspiring. Given this information, it is evident that Ralph is engaging in _____.
(A) power play
(B) proxemics
(C) labeling
(D) kinesics
Answer : (D)
Answer : (A)
55. Rita has a naturally loud voice. Even when she is happy, her colleagues mistake her to be angry
or upset. In this scenario, Rita's colleagues evidently make assumptions about her based on _____
cues.
(A) proxemics
(B) kinesics
(C) paralanguage
(D) feedback
Answer : (C)
56. A balance between head and heart is achieved when a person displays _____.
Answer : (D)
57. _____ is at the core of personal integrity and managerial success, as is evident in the lives of
most successful executives.
(A) Healthy communication
(B) Kinesics
(C) Proxemics
Answer : (A)
58. _____ are a form of written communication that establish guidelines for decision making and
codes of conduct.
(A) Memorandums
(D) Letters
Answer : (C)
(B) e-mail
(D) form
Answer : (B)
(A) proxemics
(D) kinesics
Answer : (C)
(A) the verbal cues that help to decipher a message are absent.
(B) interpersonal skills tend to be less blunt.
Answer : (C)
Answer : (D)
63. Which of the following is appropriate channel etiquette when using YouTube?
(B) Never use video replies to comments, as that will escalate the problem.
(D) Avoid reacting defensively to inappropriate comments as it will only make it worse.
Answer : (D)
ESSAY
Graders Info :
Answers will vary.Language can be a barrier to communication. Growing numbers of business men
and women are bilingual or multilingual, but even subtle distinctions in dialects within the same
language can be barriers. For example, the word chemist means a molecular scientist in the United
States and a drugstore worker in Great Britain. Language barriers are created across disciplines and
professional boundaries by technical terminology. Although acronyms and professional jargon may
be very useful tools of communication within in a discipline, they may serve only to confuse and
derail any attempt at clear understanding by those unfamiliar with the profession. When doing
business, it's best to use simple, direct, declarative language. One should speak in brief sentences
and employ terms or words already used by one's audience. As much as possible, one should speak
in the language of the listener. Above all else, one should not use jargon or technical language
except with those who are already familiar with it. Please see the section ''Barriers and Gateways to
Communication'' for more information.
Graders Info :
Answers will vary.Paralanguage consists of variations in speech, such as pitch, loudness, tempo,
tone, duration, laughing, and crying. People make assumptions about the communicator by
deciphering paralanguage cues. A female's high-pitched, breathy voice may lead coworkers to
stereotype her as a "dumb blonde." Rapid, loud speech may be taken as a sign of nervousness or
anger. Interruptions such as "mmm" and "okay" may be used to speed up the speaker so that the
receiver can get in a few words. Clucking of the tongue and the tsk-tsk sound are used to shame
someone. All these cues relate to how something is said. Please see the section ''Nonverbal
Communication" for more information.
Graders Info :
Answers will vary.Computer-mediated communication influences virtually all behavior in the work
environment. It is impersonal in nature and the nonverbal cues we rely on to decipher a message are
absent. Communication via technology also changes group dynamics by equalizing participation. The
potential for information overload is particularly great when individuals are first introduced to new
communication technologies. An individual can easily become overwhelmed by information and must
learn to be selective about its access. While modern information communication technology may
make work easier and increase employees' productivity, it can also prove precarious for managers.
Many new technologies encourage polyphasic activity, or multitasking (i.e., doing more than one
thing at a time). Finally, the new technologies may make people less patient with face-to-face
communication. Please see the section "Communicating through New Technologies and Social
Media" for more information.
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3. BOB DEXTER AND THE STORM MOUNTAIN
MYSTERY or The Secret of the Log Cabin
Bob Dexter came upon a man mysteriously injured and
befriended him,
which led Bob into the midst of a series of strange events.
4. BOB DEXTER AND THE AEROPLANE MYSTERY or
The Secret of the Jint San
Bob and his chums witness the mysterious disappearance
of an aeroplane
and find excitement in their exploration of an unknown
cave.
5. BOB DEXTER AND THE SEAPLANE MYSTERY or
The Secret of the White Stones
Bob Dexter, while on a vacation, captures a band of
criminals, and solves
a mystery in which millions of dollars in gems and jewelry
had been stolen.
6. BOB DEXTER AND THE RED AUTO MYSTERY or The
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A story of a mysterious red auto is packed with many hair-
raising adventures.
Bob comes to the rescue and captures the criminals.
7. BOB DEXTER AND THE RADIO MYSTERY or The
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When Bob and his chums resolve to clear up a baffling
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it with many narrow escapes.
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