Concept of Communication Skill
Concept of Communication Skill
Concept of Communication Skill
Skills in Medicine
□Accuracy
□Efficiency
□Supportiveness
▪Silence
▪Touch
▪Hand gestures
▪Eye contact
▪Posture
▪Facial expression
Effective Communication
Specifically, effective communication skills have been
shown to improve providers’ interviewing skills,
facilitate information-gathering, and decrease
malpractice claims
❑ Malpractice
❑ Interviewing claims
skill
❑ information-g
athering
Communication: Why?
● Planning
Exchange information
● Listening
✓ Attention
✓ Active involvement,
✓ Full understanding
✓ Takes time and effort
Barriers to effective communication
●Personal attitudes
●Ignorance
●Human failings (tiredness, stress)
●Language
●Poor time management
●Strenuous working environment
Barriers to effective communication
Using this
Ability to recognize awareness to
and understand manage yourself
emotions and relationships
with others
4 Skills of Emotional Intelligence
WHAT I SEE WHAT I DO
Emotional
Intelligence
SOCIAL
COMPETENCE Relationship
Social Awareness
Management
Conclusion