ExternalFacing Services Policy

Acceptable Use and External-Facing Services Policy
1. Scope
A. This Acceptable Use and External Facing Services Policy (“Policy”) applies to customers’ use of all services offered by
Salesforce, Inc. or its affiliates (“Salesforce”). The terms of the Artificial Intelligence Acceptable Use Policy at
https://www.salesforce.com/company/legal/agreements/ posted as of its effective date are hereby incorporated by
reference. Capitalized terms used below but not defined in this policy have the meaning set forth in the Main
Services Agreement (“MSA”).
2. Last Updated
A. August 23, 2023
3. Changes to Policy
A. Salesforce may change this Policy by posting an updated version of the Policy at www.salesforce.com and such
updates will be effective upon posting.
4. Violations
A. A customer’s violation of this Policy will be considered a material breach of the MSA and/or other agreement
governing the customer’s use of the services.
5. Prohibited Material
A. Customers may not, and may not allow any third party, including its users, to use services to display, store, process,
or transmit, or permit use of services to display, store, process, or transmit:
I. Material that infringes or misappropriates a third party’s intellectual property or proprietary rights;
II. Hate-related material , and/or material advocating discrimination against individuals or groups;
III. Material advocating or advancing violent causes, including terrorism or violent extremism;
IV. Obscene, excessively profane material or otherwise objectionable material;
V. Material advocating or advancing criminal hacking, cracking, or phishing;
VI. Material related to illegal drugs or paraphernalia;
VII. Malicious material;
VIII. Unlawful software;
IX. Malicious code, such as viruses, worms, time bombs, Trojan horses, and other harmful or malicious files,
scripts, agents, or programs; or
X. Material that violates, encourages, or furthers conduct that would violate any applicable laws, including any
criminal laws, or any third-party rights, including publicity or privacy rights.
6. Prohibited Actions
A. Customers may not use a service to, nor allow its users or any third party to use a service to:
I. Generate or facilitate unsolicited commercial email (spam). Such prohibited activity includes, but is not
limited to:
Salesforce Acceptable Use and External-Facing Services Policy 1
a. Sending communications or email in violation of the CAN-SPAM Act or any other applicable anti- spam
law or regulation;
b. Imitating or impersonating Salesforce, another person or his, her, or its email address, or creating false
accounts for the purpose of sending spam;
c. Mining data or harvesting any web property (including any External-Facing Service) to find email
addresses or other user account information;
d. Sending unauthorized mail via open, third-party servers;
e. Sending email to users who have requested to be removed from a mailing list;
f. Selling to, exchanging with, sharing with, or distributing to a third party personal information, including
the email addresses of any person without such person’s knowing and continued consent to such
disclosure; or
g. Sending unsolicited emails to significant numbers of email addresses belonging to individuals and/or
entities with whom you have no preexisting relationship;
II. Send, upload, distribute, or offer to do the same, with respect to unlawful, defamatory, harassing, abusive,
fraudulent, infringing, obscene, excessively profane, hateful, violent, or otherwise objectionable material;
III. Promote, support, or facilitate unlawful, hateful, discriminatory, or violent causes, including terrorism or
violent extremism;
IV. Intentionally distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of
a destructive or deceptive nature;
V. Conduct or forward multi-level marketing, such as pyramid schemes and the like;
VI. Generate or facilitate SMS, MMS, or other text messages or push notifications in violation of the Telephone
Consumer Protection Act, the Do-Not-Call Implementation Act, or any other applicable law including anti- spam,
telemarketing, or telephone consumer protection laws or regulations;
VII. Use the services in any manner that violates any applicable industry standards, third-party policies, or
requirements that Salesforce may communicate to its users, including all of the applicable guidelines published by
the CTIA, the Mobile Marketing Association, the Self-Regulatory Principles as directed by the Digital Advertising
Alliance and the Network Advertising Initiative, or any other generally accepted industry associations, carrier
guidelines, or other industry standards;
VIII. Transmit material that may be harmful to minors including for any purposes related to child sexual
exploitation or Child Sexual Abuse Material (CSAM);
IX. Illegally transmit another’s intellectual property or other proprietary information without such owner’s or
licensor’s permission;
X. Impersonate another person, entity, or Salesforce (via the use of an email address or otherwise) or
otherwise misrepresent themselves or the source of any communication;
XI. Violate the rights (such as rights of privacy or publicity) of others;
XII. Promote, facilitate, or encourage illegal activity;
XIII. Intentionally or unintentionally interfere with the availability of the service for other users, including, but not
limited to, engaging in usage practices prohibited by the Documentation;
XIV. Mislead people about voting processes or census processes;
XV. Engage in activity in connection with illegal peer-to-peer file sharing;
XVI. Engage in or promote gambling, or run a gambling operation;

XVII. “Mine” bitcoins and other cryptocurrencies;
XVIII. Sell, distribute, or export illegal or prescription drugs or other controlled substances or paraphernalia;
XIX. Operate an “open proxy” or any other form of Internet proxy service that is capable of forwarding requests
to any end user or third-party-supplied Internet host;
XX. Perform significant load or security testing without first obtaining Salesforce’s written consent;
XXI. Remove any copyright, trademark, or other proprietary rights notices contained in or on the service or
reformat or frame any portion of the web pages that are part of the service’s administration display;
XXII. Access a third-party web property for the purposes of web scraping, web crawling, web monitoring, or other
similar activity through a web client that does not take commercially reasonable efforts to identify itself via a unique
User Agent string describing the purpose of the web client and obey the robots exclusion standard (also known as
the robots.txt standard), including the crawl-delay directive;
XXIII. Use a service in any manner that would disparage Salesforce;
XXIV. Directly manage, as the primary operator, private, for-profit prison facilities or detention centers in the
United States. For-profit prisons and detention centers refer to privately owned facilities in which persons are
incarcerated or otherwise involuntarily confined for purposes of execution of a punitive sentence imposed by a court
or detention pending a trial, hearing, or other judicial or administrative proceeding.
B. Worldwide, customers may not use a service to commercially advertise or sell any of the following firearms and/or
related accessories to private citizens. Firearms: automatic firearms; semi-automatic firearms that have the capacity
to accept a detachable magazine and any of the following: thumbhole stock, folding or telescoping stock, grenade
launcher or flare launcher, flash or sound suppressor, forward pistol grip, pistol grip (in the case of a rifle) or second
pistol grip (in the case of a pistol), barrel shroud; semi-automatic firearms with a fixed magazine that can accept
more than 10 rounds; ghost guns; 3D printed guns; firearms without serial numbers; .50 BMG rifles; firearms that
use .50 BMG ammunition. Firearm Parts: magazines capable of accepting more than 10 rounds; flash or sound
suppressors; multi-burst trigger devices; grenade or rocket launchers; 80% or unfinished lower receivers; blueprints
for ghost guns; blueprints for 3D printed guns; barrel shrouds; thumbhole stocks; threaded barrels capable of
accepting a flash suppressor or sound suppressor.
7. U.S. Digital Millennium Copyright Act or Similar Statutory Obligations

A. To the extent a customer uses the services for hosting, advertising, sending electronic messages, or for the creation
and hosting of, or for posting material on, websites, each customer must:
I. Comply with any notices received under Title II of the Digital Millennium Copyright Act of 1998 (Section 512
of the U.S. Copyright Act) or similar statute in other countries (the “DMCA”);
II. Set up a process to expeditiously respond to notices of alleged infringement that comply with the DMCA and
to implement a DMCA-compliant repeat infringers policy;
III. Publicly display a description of its notice and takedown process under the DMCA on its instance of the
services; and
IV. Comply with such processes, policy(ies), and description.
B. It is Salesforce’s policy to respond expeditiously to valid notices of claimed copyright infringement compliant with the
DMCA. In appropriate circumstances, Salesforce will terminate the accounts of customers who Salesforce suspects to
be repeatedly or blatantly infringing copyrights.
C. If Salesforce receives a notice alleging that material on a customer’s instance of a service infringes another party’s
intellectual property, Salesforce may disable that customer’s instance of the service or remove the allegedly
infringing material. If Salesforce receives more than one such notice for the same customer, Salesforce reserves the
right to immediately terminate such customer’s subscriptions to the services as deemed necessary by Salesforce to

ensure continued protection under the safe harbor provisions under the DMCA or to prevent violations of other
applicable laws or third parties’ rights.

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Acceptable Use and External-Facing Services Policy

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7. U.S. Digital Millennium Copyright Act or Similar Statutory Obligations

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