John F.

Hoy, IV

P.O. Box 27011

Richmond, VA. 23261
703/498-8553 hoyjohn@netscape.net

OCCUPATION(S):
Information Technology Professional; Information System Security Professional; Program Analysts

GEOGRAPHIS LOCATIONS(S):
Virginia

OBJECTIVE:
A position working with systems operations/information systems environments where vision and corporate
direction lend for responsibilities for both hardware and software implementations and analysis, including design,
installation, and maintenance, as well as team and user education are a part of overall support.

SKILLS SUMMARY
Strong Problem Solving Skills. Project Management. Asset Management/Tracking/Purchasing, Coordination.
Organization. Trainer. Oral Communications. Team Leadership. Implementation of PBX Equipment
(Nortel/Cisco), Data Networks, Telecommunications Networks. LAN/WAN. Frame Relay. ISDN. Nortel,
Rolm, Lucent PBX. Summa 4, Cisco’s VCO and CallManager (VOIP) phone systems, and Unified
Communications products (uOne, Unity). Call Center Expertise including multi-level IVR and CTI integration
and administration. UNIX. Personal Computers. HTML certified, Word. Excel. Power Point. Ustation. Circuit
Draw.

WORK HISTORY
nLogic/Harris, Corp December 2012 to Present
(Contracted to DeCA in Ft. Lee, VA)
SR (SME) L3 VoIP Support/Integration Spec.
 Develop and design cost effective communications and networking solutions to complements the vision
and goal I’ve set fourth for the Directorate.
 Daily operations, third level support and installation of the telecommunications network.
 Planning and analysis of PBX equipment (Call Manager 3.X, 4.X, 7.X, 8.X, 9.X. 10.5(2), 11.5(SU5)
JITC; CLM; CME; Unity; Unity Express; UCCX; IPCC; CER; Meeting Place; VMware; XMediusFAX;
etc…) needs and performance bench marks.
 Subject Matter Expert for the Nortel Product line which includes but is not limited to Call Pilot, Meridian
legacy PBX’s (Avaya, CS1000M, Succession, etc…) and VoIP server environments, Fujitsu Sonnet
(FLEXRGT, FLEXR781, FW4100, NETSMART 712, NETSMART_500), Symmetric, Puleo, as well as
CCR applications for ACD/IVR/VRU operations, and associated equipment.
 ECAPS POC for DeCA June 2017 to February 2019.
 Coordinated planning and implementation of new systems within multi-vendor scenarios, which included
complex networks with SONET, DS3, T1 and multiple CO environments.
 Design, develop, and implement a WEB based documentation, tracking and warehousing. Utilizing Java,
Perl and C++ in tandem with MS Access databases both pre-existing and generation of new databases to
streamline back-office processes.
 Design, develop and implement a GUI front end for the collection of both end user and automated
systems trouble reporting for day to day and preemptive service issues which utilize an ANI/DNIS
interface to provide not only screen pops for operators but work orders for field technicians.
 6 years’ hands on experience utilizing Tivoli for Asset management, and jump-start of new PC's, as well
as pushing software upgrades out to existing PC's.
 Optimize software licenses and reduce likelihood of overbuying as well as fines due to under-licensing.
 Help control the cost of IT assets with a single solution that tracks and manages your hardware, software
and related information throughout their life cycle.
 Optimize IT asset utilization and IT service levels: deploy not more, not less.
  Closely align IT with business requirements through IT asset cost and usage information.
 Reduce time, cost and risk associated with compliance audits through comprehensive software license
management.
 Relevant vendor, contract, lease, warranty and license data minimizes procurement & maintenance
expenses and helps negotiate contract renewals.
 Improve service desk quality & incident resolution time with accurate IT asset information.
 URock Award May 30, 2013 (VoIP Upgrade from UC 4.3 to UCCM 8.6.2)

XORAINT February, 2012 to February, 2013

(Consultant to Dimension Data in Framingham, Mass)
IPT Support for multi-customer/multi-platform Cisco VoIP environments.

• Voice deployment lead/support for large sites within a Network Transformation. Responsible for the
transformation of client sites from Avaya PBXs to Cisco IP Telephony. Responsibilities include: coordinating
deployment resources, planning, implementing and testing

Skills Required:
• Experience with Cisco IP Telephony, voice gateways, UCM, Unity, Cisco SME and Emergency Responder
• Must have good communication skills: written, oral and drawing (PowerPoint, Visio)
• Nice to Haves include:
o Experience with SIP Carrier trunking, Avaya PBXs and past experience on a large scale Network
Transformations

A&T Systems, Inc. August 2009 – January 2011

SR3 NEC-LEE Telecom Services and Support
(Consultant to Verizon at Fort Lee, Va.)
 Daily operations, third level support and installation of the telecommunications network.
 Planning and analysis of PBX equipment needs and performance bench marks.
 Subject Matter Expert for the Nortel Product line which includes but is not limited to CallPilot, Meridian
legacy PBX’s (Avaya, CS1000M, Succession, etc…) and VoIP server environments, Fujitsu Sonnet
(FLEXRGT, FLEXR781, FW4100, NETSMART 712, NETSMART_500), Symmetricom, Puleo, as well
as CCR applications for ACD/IVR/VRU operations, and associated equipment.
 Coordinated planning and implementation of new systems within multi-vendor scenarios, which included
complex networks with SONET, DS3, T1 and multiple CO environments.
 Design, develop, and implement a WEB based documentation, tracking and warehousing. Utilizing Java,
Perl and C++ in tandem with MSAccess databases both pre-existing and generation of new databases to
streamline back-office processes.
 Design, develop and implement a GUI front end for the collection of both end user and automated
systems trouble reporting for day to day and preemptive service issues which utilize an ANI/DNIS
interface to provide not only screen pops for operators but work orders for field technicians.
 6 years’ hands on experience utilizing Tivoli for Asset management, and jump-start of new PC's, as well
as pushing software upgrades out to existing PC's.
 Optimize software licenses and reduce likelihood of overbuying as well as fines due to under-licensing.
 Help control the cost of IT assets with a single solution that tracks and manages your hardware, software
and related information throughout their life cycle.
 Optimize IT asset utilization and IT service levels: deploy not more, not less.
 Closely align IT with business requirements through IT asset cost and usage information.
 Reduce time, cost and risk associated with compliance audits through comprehensive software license
management.
 Relevant vendor, contract, lease, warranty and license data minimizes procurement & maintenance
expenses and helps negotiate contract renewals.
 Improve service desk quality & incident resolution time with accurate IT asset information.
Harris Corp. September 2008 – August 2009
(Convergenz Consultant)
 Hired as a team member to manage the Cisco VoIP product line (CM/IPCC, IVR, Unity) for FDCA, but
Harris redirected me based on past experience to the Radius Accounting Development Team on start date
based on past experience.
 Radius development for Wi-Fi Accounting Information, Linux/Radius Programmer.
 Life Cycle development and PTR generation/management accountability meetings
 Process documentation – Time to Life Handheld Accounting

Hewlett-Packard April 2008 – September 2008

L3 Network Liaison
 Oversee and onboard transitioning customer sites to the HP Outsourcing Customer Service Center.
 Travel internationally visiting customer sites, reviewing and documenting each location and making
recommendations for network and telecom upgrades and or replacements
 Produce the statement of work (SOW) on a site by site bases, provide a workable bill of materials
(BOM), design and document the installation process and hand off to the installations team for site
readiness.
 Act as and provide end of the line support for the installations teams and gather outstanding
documentation needed to provide an AS Built document for the customer and in-house day 2 support
teams.
 Install and/or support VoIP applications. This includes Cisco’s CallManager and all its associated
applications and application add-ons, like IPCC Enterprise, IPCC Express.
 Provide support for Verizon HiPC. This includes routers, Mediatrix Units, and ATC applications.
 Provide support for legacy PBX platforms including but not limited to Nortel, Avaya and Aspect.
 Conduct site surveys, RFP feedback reports, Statements of Work (SOW), provide the bill of Materials
(BOM), conduct customer side Primary Document reviews (PDR), as well as site diagrams, and wiring
specks.
 Conduct Level 3 support and report directly to client upper management
 Train existing client staff in the HP methodologies
 Project Management

AAC, INC., Vienna, Va. October 2006 – January 2008

Senior Engineer for Northrop Grumman
 Install and/or support VoIP applications. This includes Cisco’s CallManager and all its associated
applications and application add-ons, like IPCC Enterprise, IPCC Express.
 Provide support for Verizon HiPC. This includes routers, Mediatrix Units, and ATC applications.
 Provide support for legacy PBX platforms including but not limited to Nortel, Avaya and Aspect.
 Conduct site surveys, RFP feedback reports, Statements of Work (SOW), provide the bill of Materials
(BOM), conduct customer side Primary Document reviews (PDR), as well as site diagrams, and wiring
specks.

Apptis, INC., Chantilly, Va. September 2004 – October 2006

Senior Engineer – (started as a Convergenz Consultant)
 Install and/or support VoIP applications. This includes Cisco’s CallManager and all its associated
applications and application add-ons, like IPCC Enterprise, IPCC Express.
 Conduct site surveys, RFP feedback reports, Statements of Work (SOW), provide the bill of Materials
(BOM), conduct customer side Primary Document reviews (PDR), as well as site diagrams, and wiring
specks.

Amteva/Cisco Systems, Inc./CMG Telecommunications Inc./LogicaCMG, Glen Allen, Va.

September 1998 – September 2004
Senior Systems Integrator (Started as a Consultant)
 Install and support all voice applications. This includes the Summa 4 VCO/4K, Nortel’s Meridian Option
61C, Lucent Excel LNX, Lucent Definity, AS5300, AS5350, AS5800, and a myriad of VoIP products and
 solutions, which include but are not, limited to CallManager, IPCC Express and uOne.
 Designed, built, implemented and ongoing support of a web based trouble reporting/tracking system utilizing
HTML, XML, VHTML, Java, Perl., CGI and MySQL
 Project tasked with supporting Windows9x, Windows NT, Linux, Sun Ultra 5, Sparc, and Netra's, limited use
of Unix type OS's.
 Achieved Certifications in;
Cisco Unified Communications System Engineer (UCSE) 1.1
Cisco Voice Over IP (CVOICE) 3.x
Cisco IP Telephony (CIPT) 3.x
 Designed, built and implemented a web based trouble reporting/Asset/tracking system utilizing Java and Perl.
 Designed and implemented Access database's with link backs to http:// and ftp:// locations for data retrieval
and updates.
 Project tasked with supporting Windows9x, Windows NT, Linux, Sun Ultra 5, Sparc, and Netra's, extensive
use of Unix type OS's.
 Sole support for Domino Plus Internetwork Analyzers

New Boston Systems, Glen Allen, Virginia, 1998

Contract Consultant
Consultant to Virginia Power, Telecommunications group.
 Project lead for VA/NC Sonnet ring provisioning and installation.
 Provision new circuits, including ordering and installation, high voltage protection requirements, cost analysis
and coordination with network providers.
 Create detailed circuit diagrams and records, using Ustation and Circuit Draw.

Consultant to Computer Sciences Corp. (CSC)

 Project manager for new field sites and field upgrades.
 Monitored/upgraded WAN systems, frame relay, dial back up, ISDN, TCP/IP and x.25.
 Initiated Intranet based documentation system, and global systems monitoring and maintenance interface.
 Coordinated UNIX/PC based monitoring system, routing troubleshooting and maintenance.

Circuit City, Glenn Allen, Virginia, 1998

Supervisor Voice Analysts
 Coordinated a team of voice analysts to optimize the corporate telecommunications network
 Directed policies and procedures manuals for the voice network, including Nortel and Lucent PBX's and all
aspects of a countrywide "Work at Home" team.
 Technical guidance and planning for utilization of new technologies.
 Contract reviews and design/planning meetings with vendors, including extensive interactions with LEC and
LD resources.

Capital One, Glenn Allen, Virginia, 1995 - 1998

Senior Voice Administrator
 Daily operations, third level support and installation of the corporate telecommunications network.
 Planning and analysis of PBX equipment needs and performance bench marks.
 Subject Matter Expert for ACD, Power Dialer, Meridian MAX, LINK and CCR applications, including user
training; support for IVR/VRU operations, and associated equipment.
 Coordinated planning and implementation of new systems within multi-vendor scenarios, which included
complex networks with SONET, DS3, T1 and multiple CO environments.
 Design, develop, and implement a WEB based documentation and tracking warehouse. Utilizing Java, Perl
and C++.
 Design, develop and implement a GUI front end for the Collections department, to provide an ANI/DNIS
interface to the Oracle systems for screen pops
 6 months’ hands on experience utilizing Tivoli for Asset management, and jump-start of new PC's, as well as
pushing software upgrades out to existing PC's.
Freddie Mac, Vienna, VA, 1992 -1995
Service Consultant II

 Guidance, assistance, and training via the telephone to Freddie Mac customers/employees in all business
areas.
 Business and technical problem resolution with extensive customer contacts, research and development,
account management, problem documentation and detailed reports.
 A+, CCNA, C++ / Visual C++ certifications achieved
 Analyzed and reported on potential risks and/or opportunities regarding operations, customer relations,
training, fraud, financial conditions, general loan quality, and performance trends.
 Conducted staff and Anchor Committee meetings regarding morale, scheduling and support development
while coordinating team member tasks and needs.

ROLM Company, Vienna, VA, 1988 - 1992

Customer Engineer

 Coordinated the overall operation of the ROLM help desk supporting five northwestern Maryland IBM
campuses, including a working knowledge of a wide range of hardware and software applications.
 Installed, maintained and repaired IBM hardware and software for customers within a 200-mile radius,
including AS-400 mid-range computers, IBM printers, LAN/WAN, PCs, cash registers, 3090 mainframes,
automatic teller machines.
 Designed, updated and maintained customer database files
 Customer service coordinator at the IBM/ROLM operated Sears Voice Project Office. Listened, interpreted,
and initiated response to customer service, installation, and move add change (MAC) issues by scheduling
and dispatching work orders. Acted as liaison between customers and vendors.
 Implemented Beta test environment for Tivoli Asset Management Project. Used product to push software out
to existing PC's.

HONORS
Selected as a member of "International WHO'S WHO of Information Technology", 1997
Selected as a member of "International WHO'S WHO of Information Technology", 1998
Selected as a member of "International WHO'S WHO in Business", 2008

CERTIFICATES
ROLM 9751 CBX Configuration
ROLM 8000 CBX II Configuration
ROLM Designer
Nortel X11 MAC
Nortel 11-81 Installation / Maintenance / Design
Nortel DMS-100/250
Digital Systems System Operations and Installations (Mosaix Power Dialers)
Nortel Meridian 1 options 21E - 81C Installation / Maintenance / Design
Nortel CCR Call Scripting
Nortel Meridian 1 ACD A-C2
Meridian Mail Installation and Maintenance
Nortel Meridian 1 Release 24 Systems Engineering
Meridian 1 Release 24 Systems Engineering - Advanced
Nortel Networks Sales, Technology, and Product Training
Cisco VCO4K SS7 Hardware and Software
Cisco Achievement award for Traveling Training Room (Training on Demand, WEB)
Brain Bench C++ / Visual C++
Mosaics Design & Implementation
Davox Design
Cisco Systems | IP Telephony | KnowledgeNet
Cisco Unified Communications System Engineer (UCSE) 1.1
Cisco Certified Voice Professional (CCVP)
Cisco Voice Over IP (CVOICE) 4.2
Deploying Cisco Quality of Service in the Enterprise (DQoS)
Cisco IP Telephony (CIPT) 3.3
Cisco IP Telephony Troubleshooting (IPTT) 1.0
Cisco Enterprise Voice Over Data Design (EVoDD) 3.3