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INTERNSHIP REPORT ON WORKING CAPITAL MANAGEMENT

MEANING
Working capital management is a business process that helps companies make effective use of
their current assets and optimize cash flow. It's oriented around ensuring short-term financial
obligations and expenses can be met, while also contributing towards longer-term business
objectives.

It is the capital that a business uses to meet its daily expenses and is considered to be the most
liquid part of the total capital. Working capital is also known as Net Working Capital (NWC).
This is derived by comparing the current assets with the current liabilities on the balance sheet.
requires monitoring a company's assets and liabilities to maintain sufficient cash flow meet its short-term

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operating costs and short-term debt obligations

OBJECTIVES OF WORKING CAPITAL MANAGEMENT

1. Smooth Working Capital Operating Cycle

2. Lower working capital requirement

3. Optimal return on current asset investment

4. Minimize the rate of interest cost of capital

What Is Working Capital Management?

Working capital management refers to the process of managing a company's short-term assets

and liabilities, such as inventory, accounts payable, accounts receivable, and cash. It involves

optimizing the balance between these assets and liabilities to ensure that a business has sufficient

cash flow to meet its short-term obligations while maintaining its daily operations.

Understanding working capital management, as well as effective practices, is crucial for

businesses to remain solvent and profitable, as it ensures that a company can cover its

expenses and debts while still having enough cash on hand to fund its growth and expansion.

Without proper management, a business may struggle to pay its bills, which could lead to cash

flow issues, missed opportunities, and ultimately, failure. Therefore, working capital

management is an essential function of financial management for businesses of all sizes and

industries.

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Key Components Of Working Capital Management

The key components of working capital management are as follows:

 Inventory Management: Inventory management refers to the process of managing the inventory

levels of a business to ensure that it has sufficient stock on hand to meet customer demand while

avoiding overstocking. This is important as excess inventory ties up valuable cash, while

inadequate inventory can lead to lost sales.

 Accounts Receivable Management: Accounts receivable management involves managing the

credit given to customers and ensuring that they pay their bills on time. This is crucial for

maintaining cash flow and avoiding bad debts.

 Accounts Payable Management: Accounts payable management involves managing the

payments made to suppliers and other creditors to ensure that bills are paid on time, but not too

early, to preserve cash flow.

 Cash Management: Cash management involves managing the inflow and outflow of cash to

ensure that a business has sufficient cash on hand to meet its short-term obligations while

maintaining adequate liquidity.

 Working Capital Financing: Working capital financing involves securing financing to fund the

day-to-day operations of a business, such as short-term loans or lines of credit.

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 Forecasting and Planning: Forecasting and planning involves predicting future cash flow needs

and developing strategies to meet those needs, such as increasing sales, reducing expenses, or

securing additional financing. This is important for ensuring that a business can continue to

operate and grow in the long term.

Objectives Of Working Capital Management

The primary objectives of working capital management are to ensure that a company has

sufficient liquidity to operate its day-to-day activities, manage short-term debts, and fund growth

opportunities. Here are the key objectives of working capital management:

 Maintaining Adequate Cash Flow: One of the primary objectives of working capital

management is to maintain sufficient cash flow to meet a company's daily operating expenses,

such as rent, payroll, and utilities.

 Optimizing the Balance Between Assets and Liabilities: Working capital management aims to

ensure that a company has a balanced mix of short-term assets and liabilities, which maximizes

cash flow and minimizes the cost of capital.

 Minimizing the Cost of Capital: Effective working capital management can reduce the cost of

capital by optimizing the use of existing assets and liabilities, reducing the need for expensive

short-term financing, and improving creditworthiness.

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 Managing Short-Term Debt: Working capital management also aims to manage short-term debt

effectively, such as credit lines and accounts payable, to ensure that a company can meet its

financial obligations without incurring excessive costs.

 Enhancing Profitability: By optimizing cash flow and minimizing the cost of capital, effective

working capital management can contribute to enhanced profitability by increasing revenue and

reducing expenses.

 Supporting Growth Opportunities: Finally, working capital management aims to ensure that a

company has sufficient resources to pursue growth opportunities, such as expanding product

lines, entering new markets, or acquiring other businesses.

Factors That Affect Working Capital Needs

Working capital is the money that a company uses to fund its day-to-day operations. It

represents the difference between a company's current assets and its current liabilities. A

company's working capital needs can be affected by several factors, including:

 Industry: Different industries have different working capital needs. For example, companies in

the retail industry typically require a larger amount of working capital to maintain inventory

levels and cover operational expenses, while companies in the service industry may require less

working capital.

 Sales Volume: Companies with higher sales volume generally require more working capital to

cover expenses such as payroll, inventory, and accounts receivable. Conversely, companies with

lower sales volume may require less working capital.

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 Seasonality: Companies that experience seasonal fluctuations in demand may require more

working capital during peak seasons to cover expenses such as increased inventory levels and

labor costs.

 Growth: Companies that are experiencing growth may require more working capital to fund

expansion plans, such as opening new locations or launching new products.

 Payment Terms: Companies that offer longer payment terms to customers may require more

working capital to cover expenses until payment is received. Similarly, companies that negotiate

longer payment terms with suppliers may require less working capital in the short term.

 Operating Efficiency: Companies that have streamlined their operations and are able to collect

payments from customers quickly and efficiently may require less working capital than

companies that have inefficient processes.

 Economic Conditions: Economic conditions can affect a company's working capital needs. For

example, during a recession, companies may require more working capital to cover expenses

while waiting for payments from customers, as customers may be slower to pay during tough

economic times.

Benefits Of Effective Working Capital Management

Effective working capital management can bring several benefits to a company, including:

 Improved Cash Flow: Effective working capital management helps a company to generate more

cash flow by reducing the time it takes to convert inventory and accounts receivable into cash.

This improves the company's ability to meet its financial obligations and invest in growth

opportunities.

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 Better Financial Stability: Efficient management of working capital can help a company to

maintain financial stability by ensuring that it has sufficient cash reserves to cover its short-term

obligations. This can also help the company to weather economic downturns or unexpected

events.

 Lower Financing Costs: By reducing the need for external financing, effective working capital

management can lower a company's financing costs. This can free up resources that can be used

for other purposes such as research and development or marketing.

 Improved Vendor Relationships: Effective working capital management can help a company to

negotiate better payment terms with suppliers. This can result in lower costs for inventory and

supplies, which can help to improve the company's profitability.

 Better Creditworthiness: Efficient management of working capital can improve a company's

creditworthiness and make it more attractive to lenders and investors. This can make it easier for

the company to secure financing at favorable terms, which can help to fuel growth and expansion.

 Improved Profitability: By reducing the cost of financing and improving cash flow, effective

working capital management can help to improve a company's profitability. This can also help to

increase shareholder value and enhance the company's reputation in the market.

Tips For Working Capital Optimization

It’s clear that working capital optimization is a useful priority. Here are some effective working

capital management strategies you can implement.

1. Manage Procurement and Inventory

Inventory and procurement systems are some of the most important factors in your working

capital. With that, taking steps to optimize these systems is key.

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Start with tracking: It can be difficult to make adjustments to these systems without careful

tracking in place. If possible, set up a tracking system that collects information about your

inventory.

Make reasonable decisions about demand: Instead of ordering inventory with an optimistic

mindset, make your inventory orders based on hard data.

2. Pay Vendors on Time

It’s difficult to thrive as a business if you are consistently late with paying your vendors. Late

payments lead to bad feelings: When you don’t make payments on time, it can be challenging to

get access to the materials you need in the future. Plus, suppliers are more likely to negotiate

better terms for products with customers that pay on time.

3. Improve the Receivables Process

Everyone wants to get paid on time. As a business, it’s important to build out the accounts

receivables process to streamline getting your money for goods and services.

Send out invoices ASAP: Although sending invoices can be a chore, it’s a critical part of getting

paid. Don’t skip this task.

Enlist the help of technology: Use an invoicing reminder system that contacts customers with

their due date is approaching.

Incentivize on-time payments: If you want to speed up payments, make an incentive program.

Consider offering a discount to customers that pay in full when they receive the goods.

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4. Manage Debtors Effectively

Providing debt to customers is sometimes unavoidable as you grow your business. If you provide

financing, negotiate repayment terms that work well for your business.

Working Capital Management Solutions

Working capital management involves managing a company's short-term assets and

liabilities to ensure that it has sufficient cash flow to meet its operational needs. Effective

working capital management techniques are important to a company’s success.

Here are some solutions that companies can implement to improve their working capital

management:

 Cash Flow Forecasting: Companies can implement cash flow forecasting to better understand

their cash inflows and outflows. This can help to identify potential shortfalls in cash flow and

allow the company to take corrective action.

 Inventory Management: Companies can implement inventory management solutions to

optimize their inventory levels and reduce excess inventory. This can help to free up cash and

reduce carrying costs.

 Accounts Receivable Management: Companies can implement accounts receivable

management solutions to improve their collection processes and reduce the time it takes to

receive payments from customers. This can improve cash flow and reduce the need for external

financing.

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 Accounts Payable Management: Companies can implement accounts payable management

solutions to optimize their payment processes and negotiate better payment terms with suppliers.

This can improve cash flow and reduce financing costs.

 Short-term Financing: Companies can use short-term financing options such as lines of credit or

factoring to bridge cash flow gaps and meet short-term obligations. However, it is important to

use these financing options judiciously as they can be expensive.

 Supplier Relationship Management: Companies can implement supplier relationship

management solutions to establish strong relationships with suppliers and negotiate favorable

payment terms. This can help to reduce costs and improve cash flow.

 Working Capital Metrics: Companies can use working capital metrics such as the current ratio,

quick ratio, and cash conversion cycle to monitor their working capital performance and identify

areas for improvement. This can help to ensure that the company's working capital management

practices remain effective over time.

Mr. Pranab Mukherjee in the year 2013.

Mr. Manoj Kumar Jain managing director received the best CEO of the year BFSI Mr.

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R. Thyagarajan received the Padma Bhushan award from former president of India

award in 2015.

SLIC was awarded the BFSI award of best life insurance company in the year

2015. Shriram Life Insurance Company received the bizz Americans 2016 award.

Best Indian insurance award for non -urban coverage - life insurance was awarded to

shriram life insurance by SP Noida Pvt Ltd.

Mrs. Akhila Srinivas, managing director was awarded Asia’s most powerful business

woman award in the year 2015

Assured income plus plan

It is also called as 555 plan.

Policy term- 10 years Entry age- 8 years Minimum entry age- 8 years Maximum entry

age- 60 years Maximum maturity age- 70 years Minimum premium- 25000 Paying

period- 1 to 5 years

C was awarded the international arch of Europe award in Frankfurt 2015.

ULIP or Growth plus plan

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Investment + Protection (Stock market + insurance)

Policy term- 10 years or 15 to 20 years Entry age- 1 month to 60 years Maximum

maturity age- 70 years Options

• Single- 50k (one time)

• Regular- 30k annually

• Limited- 60k for 6 years

Death benefits-

I I. Sum assured + fund

• Shriram life my spouse term plan

value

Assured income plan

Entry age- 30 days to 50 years Policy term- 8 years to 10 years Sum assured-

10 lakh Premium- 1 lakh annually Maturity benefit-

I I. Lump sum- 118% of sum assured

II II. Regular pay out- 162% of annualized premium(factor rate 0.09)

DEATH BENEFIT
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I. Lump sum-118% of sum assured

II. Regular pay out- 162% of annualized premium

III. 50% lumsum+50% regular pay out

Opportunity:

• Growing rural market

• Earning Urban Youth looking for investments

• Cross selling through financial services


such as banking

Threats:

• Stringent Economic measures by


Government and RBI

• Entry of new NBFCs in the sector • Bajaj Allianz

• Sahara Life Insurance

• Reliance Life Insuran

COMPETITORS:

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PRODUCTS OF

SLIC

• Shriram life growth plus plan

• Shriram life assured income plus

• Shriram life online term plan

• Shriram life assured advantage plus

• Shriram life genius assured advantage

HIGHLIGHTS OF SHRIRAM LIFE INSURANCE

• Shriram Life has more than 528 branches with over and above 1.45 crore customers.

• Shriram Life clocked Rs.1020 crore gross premiums in 2015-2016.

• The company has a network of 609 offices and 75,000 agents across India.

• Shriram has an outstanding Underwriting Record and has awarded as

‘Underwriting Initiative of the Year.’

• Shriram Life Insurance generates more than 40% business through providing

insurance to rural area and weaker segment individuals - ‘AAM AADMI’ of India.

• The Founder of Shriram Group, Mr R Thyagarajan, has been awarded with


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Padma Bhushan award.

Piramal Group

Mr. Ajay Piramal, Chairman of Piramal Group. The group calls themselves a global,

diversified conglomerate focussed on doing business with purpose. Valued at US$ 10

Billion, Piramal Group is a global business conglomerate with interests in pharma,

Financial Services, Information Management, Glass Packaging and Real Estate. With

76,000+ staff and over 100 million customers, Piramal operates in India, US, UK,

European Union, Japan and South Asia. The Group’s flagship company, Piramal

Enterprises Limited, generates more than 51% of its revenues from international

markets. Piramal Foundation runs sustainable development programs across healthcare,

education and water resources. Piramal Sarvajal and Piramal Swasthya, initiatives of

the Foundation, are case studies at the Harvard Business School. By 2018, Piramal

tends to carve out the financial services business from Piramal Enterprises, which is

dominated by the healthcare business. After selling his stake in Vodafone, Piramal

spent Rs. 2,014 crore to buy a 20% stake in Shriram Capital Ltd, an arm of the

Chennai-based Shriram Group. The purchase was made in addition to a Rs. 1,636 crore

investment in Shriram Transport Finance Co. Ltd, for 9.9% stake. Mr. Ajay Piramal

also serves as the Chairman of Shriram Group.

Based on his understanding of the insurance business of a matured life insurer like

Sanlam and the hands on experience in nurturing and developing the operations
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functions of Shriram Life Insurance Co Ltd (SLIC), he was the right choice for the

position of the CEO.

Apart from being a wonderful human being, his main strengths lie in ability to think

ahead. He never shies away from taking on new and innovative ideas; and executes

them in a practical and planned way. As a CEO Mr. Kromhout has been instrumental

in developing and executing strategy and is leading the drive towards further

innovation, the use of digital technologies and strategic ecosystem partnerships to

expand the reach and business growth of SLIC.

Partners of Shriram Life Insurance:

Sanlam Group

Mr. Johan van Zyl, Chairman of SanlamGroup. Sanlam is a South African financial

services group headquartered in Bellville, Western Cape, and listed on the

Johannesburg Stock Exchange and the Namibian Stock Exchange. Established in 1918

as a life insurance company, Sanlam Group has developed over time into a diversified

financial services business.

Through its business clusters - Sanlam Personal Finance, Sanlam Emerging Markets,

Sanlam Investments, Sanlam Corporate and Sanlam - the group provides financial

solutions to individual and institutional clients across all market segments.

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COMPANY PROFILE

Insurance Industry;

Insurance in India was started in the year of 1956, when Life Insurance Corporation

came into place. Post liberalization, the insurance industry in India has recorded

significant growth. The Indian insurance industry is expected to grow to US$280

billion by FY2020, owing to the solid economic growth and higher personal

disposable incomes in the country. Premium income of the life insurance segment had

increased 14.04% in FY17 to RS4.18 trillion (US$ 64.92 billion). The total insurance

market expanded from US$ 23 billion in FY05 to US$

84.72 billion in FY17. There are 24 life insurance and 33 non-life insurance

companies in the Indian market who compete on price and services to attract

customers. There are more than six reinsurance companies. The industry has been

spurred by product innovation, vipant distribution channels, coupled with targeted

publicity and promotional campaigns by the insurers. Private sector companies hold

48.01% market share in the general insurance segment and 28.93% market share in the

life insurance segment.

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Highlights of Shriram Life Insurance

• Shriram Life has more than 528 branches with over and above 1.45 crore customers.

• Shriram Life clocked Rs.1020 crore gross premium in 2015-2016.

• The company has a network of 609 offices and 75,000 agents across India.

• Shriram has an outstanding Underwriting Record and has awarded as


‘Underwriting Initiative of the Year.’

• Shriram Life Insurance generates more than 40% business through providing

insurance to rural area and weaker segment individuals - ‘AAM AADMI’ of

India.

• The Founder of Shriram Group, Mr R Thyagarajan, has been awarded with

Padma Bhushan award.

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Investments:

1. Insurance sector companies in India have raised around Rs. 434.3 billion through

public issues in 2017

2. Increase in FDI limit to 49% from 26% approved in 2016 Policy Support:

1. Tax incentives on insurance products

2. Passing of Insurance bills gives IRDA flexibility to frame regulation

3. Repeated attempts to make the sector more lucrative for foreign participants

History of life insurance in India;

The history of insurance is probably as old as the story of mankind. In India,

insurance has a deep-rooted history. It finds mention in the writings of Manu

(Manusmrithi), Yagnavalkya (Dharmasastra) and Kautilya (Arthasastra). The writings

talk in terms of pooling of resources that could be re-distributed in times of calamities

such as fire, floods, epidemics and famine. This was probably a pre-cursor to modern

day insurance. The same instinct that prompts modern business-persons to-day to

secure themselves against loss and disaster existed in primitive men also. They too

sought to avert the evil consequences of fire and flood and loss of life and were

willing to make some sort of sacrifice in order to achieve security.

In the year 1818, the modern Life Insurance came to India from England. Oriental Life

Insurance Company starEuropean community, was introduced as first life insurance

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company on the land of India. All of the insurance companies which were in force at

that time were working for the needs of European Community, and were proving the

insurance facilities to those companies. Indian companies were not insured by the

insurance company. Foreign insurance companies started insuring the lives of Indian

people. But the Indian lives were not given importance as compare to the Europeans.

Heavy amount was charged as premium from the Indian people.

In the year 1870, Bombay Mutual Life Assurance Society was established as first

Indian life. . The insurance companies were willing to cover the Indian lives from risk.

The United India in Madras, National Indian and National Insurance in Calcutta were

established in 1906. In the year 1907, Hindustan Co-operative Insurance Company was

formed in Calcutta. Before 1912, No regulation was there in India to regulate the

insurance business. The Life Insurance Companies Act was passed in the year 1902. It

was become essential that the insurance premium tables and periodical valuation of

insurance companies should be certified by an actuary, by the Life Insurance

Companies Act 1912. The Indian insurance companies was put at a disadvantage by

discriminated between Indian and foreign companies on many accounts in Life

Insurance Companies Act 1912. A lot of growth was seen in the insurance business in

twentieth century. In 19th Jan. 1956 the life insurance was nationalized. At the time of

nationalization the whole life insurance industry was organized by 245 units. In 245

units, 154 were Indian insurance companies, non-Indian companies were 16 and 75

were provident funds. The process of nationalization was completed in two stages. In

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the first stage, by mean of an ordinance, the management of the insurance companies

operating in India was taken over. In the second stage, by means of a comprehensive

bill, the ownership of the insurance companies operating in India was also taken over.

On 19th June 1956, Life Insurance Act was passed by the parliament of India, with the

objective to spread the awareness about insurance widely specially in the rural areas

with a view to cover all insurable people in India, the Life Insurance Corporation of

India was established on 1st September 1956. The aim of establishing Life Insurance

Corporation of India.

Premiums growing at a brisk pace

• The total insurance market expanded from USD23 billion in FY05 to USD68.88

billion in FY16

• Over FY05-FY16, total gross written premiums increased at a CAGR of 10.49 percent

• Gross premium written in India for non life insurance sector for FY16 is USD14.33

billion and in FY16, the gross premium written in India for life insurance sector stood

at USD54.58 billion

• In November 2016, the total growth in life insurance premium was around USD

2.38 billion as compared to USD 1.12 billion in November 2015, witnessing a growth

of 113 per cent. Similarly during the same period, the individual single premium grew

by USD 995 million as compared to USD 164.06 million in 2015, recorded a growth
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of more than 500 per cent

• Indian Government announced its plans to divest USD1.63 billion worth of stakes

in PSU general insurance companies to execute the steep disinvestment target of

USD10.78 billion in FY17

• The insurance industry is expected to reach USD280 billion by 2020. In 2016,

around 46 private players were operating in the industry, while Life Insurance

Corporation accounted for

72.61 per cent of the country’s insurance market

• Individual single premiums received increased from USD0.16 billion in 2015 to

around USD1.02 billion in 2016

TYPES OF LIFE INSURANCE ARE:

1. Term Insurance: A term plan provides death risk cover for a specified period.

In case the life assured passes away during the policy period, the life insurance

company pays the death benefit to the nominee. It is a pure risk cover plan that

offers high coverage at low premiums. There’s an option to add riders to widen

up the coverage. The death benefit is payable as lump sum, monthly payouts,

or a combination of both. There’s no payout if the life assured outlives the

policy term. However, these days there are companies offering Term Plans

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with Return of Premiums (TROPS), where insurance companies payback all

the paid premium amount in case the life assured outlives the term period. But,

such plans are costlier than the vanilla term insurance plan.

2. Unit Linked Plans: A unit linked plan is a comprehensive combination of

insurance and investment. The premium paid towards ULIP is partly used as a

risk cover (insurance) and partly is invested in funds. One can invest in

different funds offered by the insurance company depending on his risk

appetite. The insurance company then invests the accumulated amount in the

capital market i.e. in bonds, equities, debts, market funds, or a hybrid funds

3. Endowment Plan: Endowment plan is another type of life insurance plan,

which is a combination of insurance and saving. A certain amount is kept for

life cover-insurance, while the rest is invested by the life insurance company. In an

endowment plan, if the life assured outlives the policy term, the insurance company

offers him the maturity benefit. Endowment plans are also commonly known as

traditional life insurance, although, there is an investment component but the risk is

lower than the other investment products and so are the returns

4. Retirement Plan: Retirement plan helps to build corpus for your

retirement. Helping you to live independently financially and without worries.

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Most of the child plans provide annual installments or one time pay out after the

age of 60 years. In case of an unfortunate event, life assured passes away during

the policy term - immediate payment is payable to the nominee by the insurance

company. Death benefit will be higher of coverage or fund value or 105% of

premiums paid. Vesting Benefit will be payable if the life assured survives the

maturity age. In which case, pay out will be fund value which has to be utilized

for buying an annuity.

Channels of insurance industry

1. Direct channel: Direct marketing for the insurance sector is a marketing method

used to generate leads for insurance agents. Insurance brokers and companies use

many direct marketing methods to find new customers. Direct mail postcards and

letters are two types of traditional direct mail that are popular for insurance

marketing. Many companies purchase local lists and send lead-generation mailers out

for their insurance brokers. Other types of direct marketing used by the insurance

sector include telemarketing, radio and television.

2. Bank assurance: Bank assurance or AllFinanz,is a relationship between a bank

and an insurance company, aimed at offering insurance products or insurance

benefits to the bank's customers. In this partnership, bank staff and tellers become

the point of sale and point of contact for the customer. Bank staff are advised and

supported by the insurance company


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3. Agency channel: Agency is the largest distribution channel of almost all life

insurance companies, comprising a large advisor force that targets various customer

segments. The strength of agency channels lies in an aggressive strategy of expanding

and procuring quality business. With focus on sales & people development, tied

agency has emerged as a robust, predictable and sustainable business model. All life

insurance companies have an agencybuilding distribution strategy under which they

recruit, train, finance, and supervise their agent/advisers. For decades, agency was the

only distribution channel for life insurance in India.

4. Digital marketing: Insurers are using the Internet to provide general

information of financial service products (e.g., insurance, investments) and

planning involving the use of these products, to provide specific information of the

company and its product lines, to provide administrative support to its

policyholders and to serve as a prospecting and communication tool for its agent-

led channel. The following methods are used for digital

marketing:

agents or brokers.

• SEO - Search Engine Optimization

• SEM - Search Engine Marketing

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CHAPTER-2
RESEARCH DESIGN

2.1 TITTLE
 INTERNSHIP REPORT AS WORKING CAPITAL MANAGEMENT AT SHRIRAM
GENERAL INSURANCE HOSUR

2.2 AREA OF INTERSHIP


 COMMERCE

2.3 SUB – AREA


 FINANCIAL MANAGEMENT

2.4 NAME OF AN ORGANISATION


 AT SHRIRAM GENERAL INSURANCE HOSUR - 635109

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2.5 DEPARTMENT
 WORKING CAPITAL MANAGEMENT AT SHRIRAM

2.6 MODE OF INTERSHIP


 OFFLINE MODE

2.7 DURATION
 3 WEEKS

2.9 COMMENCEMENTY DATE AND ENDING


2.10 ROLE OF INTERSHIP


 MANAGING WALK- IN INQURIRIES
 CUSTOMER SERVICE
 DOCUMENTATION

2.11 INTERSHIP QUSTIONS


 How satisfied are you with the services provided by general insurance?
 Did our staff address your needs promptly and accurately?
 Professionalism and knowledge of our staff?
 How likely are you to recommend Shriram general insurance to other?
 What did you like most about your experience with general insurance?
 What aspects of service can we improve?

2.12 ABJECT OF ROLE

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 TO INCREASE GOOD SERVICE OF THE COMPANY


 TO INCREASE COMPANY VALUE THROUGH BREAND AWARNESS

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DAY-1
DATE:
DAY:

INTERNSHIP WORK
INTRODUCTION OF BRANCH

LOGIN TIME: 10:00AM


LOGOUT TIME: 2:00PM
Induction Programs: Overview of the organization’s history, structure, and business.

Basics of Life Insurance: Concepts like Human Life Value, Underwriting, and Claims.

Life Insurance Products: Detailed knowledge of Shriram Group’s life insurance products.

Basics of General Insurance: Principles, claims settlement, documentation, and premium

rating.

General Insurance Products: Positioning the right product with case studies.

Wealth Management: Overview of financial planning, investment, and tax planning.

Operational Processes: Understanding organizational processes and IT applications.

Compliance Training: Understanding relevant laws and regulations.

Learning Videos: Insights from top management.

Bite-Sized Learning: Mobile-friendly video modules on various products and concepts


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DAY2
13/03/2024
EXPLANING ADOUT DIFFERENT KINDS OF INSURANCE
1. MOTOR INSURANCE

2. FIRE INSURANCE

3 PERSONAL ACCIDENT POLICY

4. TRAVAL INSURANCE

5. HEALTH INSURANCE

6. SHIRAM LIFE INSURANCE

7. SHRIRAM FIXED DEPOSITS

8. FLOP INSURANCE

9. SHOP INSURANCE

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DAY 3
14/03/2024
About motor insurance and documents required to claim the motor insurance
Motor Insurance policy issued by the Insurance Regulatory and Development Authority of India

(IRDAI) to cover vehicles on the road, including two-wheelers, four-wheelers and commercial

vehicle They are two types of insurance

1. Comprehensive insurance

2. Third party insurance

Comprehensive Insurance
It provides benefits of Third-Party and Own Damage cover along with Compulsory Personal Accident
(CPA) add-on cover With Shriram Comprehensive policy, choose suitable add-on to enhance your
coverage.

Require Documents for Insurance


1 .RC Registration certificate
2. Aadhar card

3. Pan Card

4. Previous Insurance Document

Required Documents for claim process


1. Registration certificate with Fitness Certificate

2. Driving Licence

3. Insurance copy [optional]

4 .Claim Form duly filled and signed


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5. Estimate, Bills, Payments receipt and discharge voucher

6. Signature ID proof [insured]

7. Customer's bank details with a cancelled cheque for claim payment through [NEFT]

8. Customer's bank details with a cancelled cheque [where the premium is greater than 25000\-]

9. FIR [if filed or required]

Third party insurance

. In India, Third-Party Motor Insurance is mandatory for all vehicles under the Motor Vehicles Act,
1988 (as amended as on date)
Third-Party insurance covers death, bodily injuries, or damage to any property of third party in case
of any accident involving the insured vehicle.

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DAY 4

15/03/2024

SHRIRAM THIRD-PARTY MOTOR INSURANCE COVERAGES


Benefits and Coverage Third-Party Insurance

Own-Damage to the vehicle due to an accident

Own-Damage to the vehicle due to fire

Own-Damage to the vehicle due to


natural calamities

Third-Party damage to the vehicle

Third-Party damage to property

Compulsory Personal Accident Cover

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Third-Party Motor Insurance Claim Intimation

1. Register your Claim

Register a claim online at the Shriram General Insurance website

2. Submission of Required Documents


Submission of the required documents (FIR copy, Registration certificate, duly signed claim form,
goods receipt and other required documents) is mandatory to proceed with the claim process further.

3.Verification and Claim Settlement


After receiving the documents, our dedicated surveying team will begin the validation process. Upon
completionof the survey, the funds will be sent directly to the recipient.

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DAY 5

16/03/2024

Fire Insurance:

Fire Insurance is a contract between the property owner and the insurer to protect
against unforeseen events that cause physical loss, damage \destruction of building and
structure ,plant and machinery ,stock and other business assets.

Step 1;

Call our Toll-Free number

Call (1800-300-3000/1800-103-3009) to avail a Shriram Fire Insurance policy at your convenience


and you will be guided by our dedicated customer support executives throughout the Fire Insurance
policy journey.

Step 2:

Submit the required documents

Kindly submit the required property proof to proceed further such as the building space, contents
involved inside the building, construction area, cost of construction, etc.

Step 3:

Complete the payment and get instant fire insurance

Kindly complete the payment by selecting the preferred payment method (Debit Card, Credit Card,
Net Banking or Cheque) and get Shriram Fire Insurance instantly.

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Covered
01: Fire, lightning, explosion/implosion
02: Aircraft damage
03: Riot, strike and malicious damage
04: Storms, cyclones, floods, tempests, hurricanes, tornados and inundation
05: Impact damage, subsidence and landslide including rockslide
06: Bursting and/or overflowing of water tanks, apparatus and pipes
07: Missile testing operations
08: Leakage from automatic sprinkler installations and bush-fire

Day 6

18/03/2024

Not Covered
01: Loss, destruction or damage caused by war/invasion
02: Act of foreign enemy hostilities or war-like operations (whether war be declared or not)
03: Civil war, mutiny or civil commotion
04: Military rising, rebellion, revolution, insurrection, military or usurped power

How to Register Shriram Fire Insurance Claim?

Step 1:

Intimate your Claim

01: Loss, destruction or damage caused by war/invasion


02: Act of foreign enemy hostilities or war-like operations (whether war be declared or not)
03: Civil war, mutiny or civil commotion
04: Military rising, rebellion, revolution, insurrection, military or usurped power

Industrial All Risk Policy.

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Step 2:

Claim Registration
Our customer support team will accept the claim intimation and provide the claim reference number.

Step 3 :

Claim Confirmation
Once the claim is registered and the loss assessor gets deputed, you will receive a text message for
confirmation along with surveyor details. The surveyor will contact you regarding the time and
conduct the survey accordingly.

Step 4:

Submission of Required Documents

Please provide the REQUIRED DOCUMENTS mentioned to proceed further

Step 5:

Survey and Claim Settlement


After receiving the documents, our dedicated survey team will initiate the process. Once the survey is
done, the funds will be directly sent to the recipient after verification.

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Day 7

19/03/2024

Required Documents for Claim Process

1. Insurance Copy [optional]


2. FIR\bail paper\charge sheet
3. Fire Bridade report in case of loss by Fire
4. Claim Form duly filled and signed
5. Estimate ,bills ,payment receipt and discharge voucher
6. Signature ID proof [insured]

7. Customer’s bank details with a cancelled cheque for claim payment through [NEFT]

8. Customer’s bank details with a cancelled cheque[where the premium is greater than {>} 25000\-]
9. FIR[filed or
required] Personal
Accident policy ;
One can get injured while working in a construction area, inside organisation’s premises, while
crossing a road or during any other activities. A Personal Accident Insurance policy protects insured
members against unforeseen events such as accidental death, bodily injuries and partial/total
disabilities, both permanent and temporary, caused by an accident.

In the event of the insured's accidental death, the nominee receives 100% compensation from the
insurer.
Other compensations are also available for accidental disability, such as loss of vision, limbs or
speech.

• An Individual Personal Accident Insurance (IPA) protects an individual and their family members in
case of accidental damage or loss.
Exploring Different Types of Personal Accident Insurance Permanent Total Disability; In

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case someone gets injured, loses their (any) body part permanently and becomes handicapped for life.
Day 8

20/03/2024

Permanent Partial Disability

Suppose the insured meets with an accidental bodily injury during the policy period
that causes disablement of the shoulder joint, thumb, index finger or others considered a permanent
partial disability.

Temporary Total Disability

Suppose the insured suffers an accidental bodily injury during the policy period because of
temporary disablement. And it completely prevents the insured from the respective occupation. The
insurer provides a weekly payment of 1 % of the capital sum insured per week, a maximum of up
to Rs. 50,000 until they return to work.
Children's Education Benefit
We think of your children's future, too; if you claim under accidental death or permanent total
disability, then we will make a one-time payment of 2% of the benefit for each child towards the cost
of education.

1. Life Insurance Can Cover Final Expenses.


2. Your Dependents Will Have Money for Living Expenses.
3. Life Insurance Payouts Are Tax-Free.
4. You Can Get Coverage for Chronic and Terminal Illnesses.
5. Policies Can Supplement Your Retirement Savings.
An Underutilized Financial Tool

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Day 9
21/03/2024
Steps Involved in Buying a Life Insurance Policy
1. Picking The Right Plan
The very first step is picking a plan that fits YOUR needs and requirements. Each person’s financial
goals are different - some may want to save for retirement, some may want to build a fund for their
child’s education, some may want to create a secondary source of income, etc. There are many plans
available from various insurers that cater to different goals. Choose a plan that best fits your needs,
financial goals, and requirements. The plan should be what you are looking for and not what others
want you to buy.
2. Filling in The Basic Details
The next basic step will be for the insurance company to know you better. You will be required to
give them a few personal details, which may primarily include:

- Personal details like your name, address for communication, date of birth, and any lifestyle
questions.
- Contact details like your email ID, contact number, etc.
- Professional details like occupation, income, educational qualification, and so on.

These details are then used for calculating an estimate of your premium for the insurance policy you

3. Deciding the Cover Amount


The most important stage in the life insurance application process is finalizing the coverage amount
for your policy. On most websites, the cover amount is automatically filled for you. You can adjust
the same as per your requirements and budget.

Make sure you choose a cover amount that covers the financial goals you have in mind. For instance,
if you’re opting for a Retirement Plan, make sure the returns are enough to sustain you throughout
your retirement. If you’re buying a Child Plan, the cover amount should be enough to support your
child’s milestones. Ultimately you are buying a policy for yourself and nobody will know such needs

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better than you.

Day 10

22/03/2024

Let’s have a look at the various customisation options -

Premium Payment Term


You will also need to choose the premium payment term, i..e, the duration during which you can
finish off paying the premiums of your plan.

Insurers generally offer you the following


options: a. Regular Pay Option
You pay the premium amount until the end of your term policy. In other words, the premium payment
term and the policy term are the same.

b. Limited Pay Option

You can choose to pay your premiums within a lesser period of time in comparison to the policy term.
This means that your premium payments, though higher than the regular, are completed sooner and you
still get to enjoy the policy benefits until later.

Under this option Insurance providers offer different terms like 5-pay, 10-pay, 15–pay, etc. Here the
number corresponds to the number of years you are willing to distribute your premium payments.
Based on your choice, the premium amount is calculated and you can pay it within your preferred
number of years.

c. Single Pay Option


Under this option, you pay the entire premium amount in one shot. The premium payment is made
only once at the time of buying the insurance policy.

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Premium Payment Frequency


The next step in the life insurance application process is to decide how often you want to pay your
premiums. This can be customized based on your financial stability and convenience:

a. Yearly
You can choose to pay the premium amount once a year.

b. Half-yearly
You can choose to pay the premium amount twice a year.

c. Quarterly
You can choose to pay the premium amount four times a year.

d. Monthly
You can choose to pay the premium amount twelve times a year.

Day 11

23/03/2024

Policy Term
The policy term is the period of time during which you will be covered by the insurance plan. Choose
a policy term that aligns with your financial goals. For example, if you’re buying a policy to meet the
education expenses for your child’s higher studies 15 years later, then choose a policy term of 15
years.

Increasing Cover Feature


If you aren’t eligible for the cover amount you want right now or want to ensure that your term
insurance is protected from ever-rising inflation rates, there are options to increase the cover amount
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of your policy. If you choose this increasing cover feature, your cover amount will gradually keep
increasing until it reaches a limit as set by the insurer.

Benefit/Claim Payout Option


The next customization available in the life insurance application process is choosing the claim
payout option. You get to decide how you want the maturity or death benefit to be paid to you or your
family, based on the financial aptitude and goals of the recipient. It is to be noted that each insurance
provider may have different payout options, but these are a few common ones -
a. Lumpsum Payout Option: Choosing this option will entitle you or your family to receive the
entire amount in one single payment.
b. Monthly Income Payout Option: When you choose this option the cover amount is disbursed as
monthly payments, over a specific number of years.
c. Lump-sum With Monthly Income Payout Option: Choosing this option will be a combination of
both the above-mentioned payout modes. A part of the claim/ benefit amount is paid in lumpsum and
the rest is paid in the form of monthly instalments over a period of years.

Riders
Riders are add-ons that can be added to your policy at an extra cost. They enhance the coverage of
your policy and give you payouts on the happening of a specified event. You can choose from the
following riders (this is an indicative list and may vary across insurers) -

a. Accidental Death Benefit Rider


b. Waiver of Premium due to Critical Illness Rider
c. Surgical Care Rider
d. Critical Illness Rider
e. Accidental Disability Rider
f. Waiver of Premium due to Accidental Disability Rider
g. Hospital Care Rider

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Application Process

Personal details
• Name
• Mobile number
• Email id
• Income
• Educational qualification
• Occupation
• Temporary and permanent address, etc.

Day 12

25/03/2024

Medical Details this is a mandatory clause that you have to provide to the insurance company. It
has details that help in knowing your health conditions.
These details include -
• Past medical history
• Illness or disease that you may have been treated for
• Any medical conditions that the insurer must know about
• Surgeries and treatments that you have undergone in the past
• Your family’s medical history
• Basic BMI and body measurements like your height, weight, sugar level, BP level, etc.
Lifestyle-related details
This includes details about a few of your lifestyle choices that may affect your health, like smoking,
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drinking, and other such habits.

For instance,
• If you are a smoker, you will have to update how often you smoke and the number of cigarettes
that you smoke in a day.
• If you drink alcohol, the insurer would want to know what type of alcohol you consume, how
often you consume it, and the quantity you consume in a day or a week.

Other Details
• Nominee details
The nominee is the person entitled to receive the claim amount if you happen to pass away during the
policy term. You can choose any member of your family as the nominee for your policy - your
spouse, mother, father, child, or siblings. You will be required to provide details about them too.

• Participation in adventurous activities


Though fun to participate in, insurance companies consider adventurous activities like rock climbing,
scuba diving, kayaking, paragliding, etc. a red flag. You will need to inform your Insurance provider
about your past participation in such activities and also if you intend to do them in the future.

• Travel plans
Insurance providers may also require you to furnish details about your immediate travel outside India,
if any.

• Covid-19 details
As a recent development after the pandemic, insurance companies may also ask you about your
Covid19 vaccination and whether you have received both doses. It may also be compulsory to update
the insurance company if you were ever diagnosed with Covid-19 before or if any of your family
members were diagnosed with the same.

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7. Submitting The Documents


Along with the application, you will be required to submit a few documents to verify the information
furnished. These documents are considered proofs to be eligible to apply. They include

• KYC documents such as PAN Card, Aadhar Card, Passport, Voting Card, etc.
• Income proof documents such as Salary Slips of the last 3 months, Employer's Certificate, Bank
Statement of the last 6 months, Income Tax Returns, Form 16, etc.

Day 13

26/03/2024

Some of the most common reasons for buying life insurance include:

1. Guaranteed protection

2. Income replacement

3. Tax-free benefit

4. Guaranteed cash value growth

5. Dividend potential

6. Optional riders

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In the event of an accident

• Hospital certificate

• Post-mortem report

• Medical records of the deceased, including test results, discharge summaries, etc.

• Original or copy of the FIR

• Other documents (as asked by insurance provider)

Day 14

27/03/2024

There are three main types of life insurance claims:

1. Maturity claims

2. Death claims

3. Claim against Riders

Life Insurance Claims Process

There are three main types of life insurance claims — maturity, death, and riders. Beneficiaries will
receive life insurance payouts in the case of the policyholder's untimely demise. Here is a list of claims
one can make under Life Insurance.

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1. Death claim
Here are the steps to file a death claim.

Step 1: Written claim intimation

The beneficiary must immediately inform the insurer of the claim. Insured's name, policy number, death
site, date, claimant's name, etc. The beneficiary can obtain a claim notification form by contacting the
insurance company directly, submitting an online request, or visiting any of the insurer's local offices.
The beneficiary must provide the following details.

• Their full name

• Policy number

• The deceased insured's full name

• The date and location of death

• The reason for death in the claim intimation

You can get a claim notification form from your insurance agent or advisor or visit your local insurance
agency. You should also check your insurance company's website to see if the claim intimation form is
available for download.

Step 2: Submit a claim form by filling it out


In the event of your untimely demise, your insurance provider would most likely ask for the following
types of paperwork. Documents required for a policyholder's natural death include the following.

• The original policy.

• A copy of the death certificate.

• A fully completed and signed claim form.

• Any practical assignments.

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Day 15

28/03/2024

Death due to a medical condition

• Completed and signed claim form original policy documents

• Nominee's bank account details (such as a bank statement or cancelled check)

• Local authority-issued death certificate

• Medical records

• Statements from the treating physician and the attending physician

2. Maturity & survival claims


The insurance company will make a final payment to the policyholder on the policy's maturity date.
Bonuses and incentives are added to the sum assured to determine the final payout amount.

The insurance firm notifies the policyholder by issuing a bank discharge form. Include the original policy
document, a government-issued photo ID, a cancelled check, and a copy of your bank passbook when
sending the form back to the insurer.

Documents required

• Policyholder's photo identification

• Original Policy

• Policyholder's bank account information (bank statement or cancelled check)

• Completed Policy Discharge Form

3. Claim against add-ons/riders

Insurance Riders can be added to a standard life insurance policy to increase coverage. A claim process
depends on the rider in question. For example, medical history documentation, including a record of the
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first diagnosis, a report from a doctor, etc., is required for the Critical Illness Rider. A copy of the police
report, a certificate of disability signed by the attending physician, medical information, etc., are all
necessary for the accidental disability rider.

A rider is an ancillary benefit to a basic insurance policy for which the policyholder pays a higher
premium. A life insurance policy can be supplemented with a wide range of riders, including those that
cover critical sickness, accidents, hospitalization costs, premium waivers, and more.

Settling a death claim also applies to claims related to riders, such as Accidental Death Benefit Rider,
Premium Waivers, etc. Submitting the required documentation, such as a copy of the policy and a
properly filled-out claim form, will help in a smooth claim settlement.

Reasons why an insurance company may reject your claim

The following are some of the most typical explanations for claim rejection.

Incomplete application

Details like age, income, occupation, credentials, lifestyle (smoking/drinking), and information on
previous policies and statements, if any, must be filled out accurately and completely. Policy benefits can
be cancelled if false or missing info is submitted to the insurer.

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Day 16
29/03/2024

Importance of submitting the right claim documents

Giving your insurance company as much detail as possible can help them issue your policy and handle
claims quickly. Submitting correct documents in time is extremely important.. Some of the paperwork is
necessary to finalise a claim, while other pieces of paper are situation-specific necessities. The following
are some of the most important aspects of the required paperwork for a life insurance application or
claim.

• The life insurance claim settlement process will go more smoothly if all the necessary paperwork is
on hand.

• If you present all the required documentation when applying for a life insurance policy, the life
insurance coverage amount can aid your loved ones through a tough time.

Keeping coverage a secret

All your current insurance plans must be disclosed when applying for a new policy. People often omit
these specifics since digging through ancient records to discover the information is a hassle. Insurance
claims could be dismissed if evidence supporting the claim is hidden.

In the event of the insured's or policyholder's death, benefits will be paid to the designated beneficiary or
nominee. Therefore, keeping the insurance company updated on the nominee's information is crucial. A
life insurance claim could only be allowed if the policyholder accomplished this very important thing.

Claims against exclusions

Insurance policies typically include a list of exclusions detailing the circumstances in which benefits
will not be paid. Therefore, a claim will be denied if submitted for a condition listed in the 'exclusion'
section of the policy.

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Submitting false information

It will be denied if a claim is found to be false or inflated. In addition, there may be legal repercussions
and a higher cost associated with the fraud investigation. The insurance company must be notified
immediately if an accident has occurred. However, the insurance company may deny coverage if the
claimant delays

Day 17

1/43/2024

Working experience and uses

Working at an insurance company provides you the opportunity to gain useful and transferrable skills that
can help you advance in your career. Here are some skills you can learn while working at an insurance
company:

Customer service: You can gain strong customer service skills working for an insurance company since
much of your job is consulting with clients on their insurance needs.

Active listening: You can also become an excellent active listener while working at an insurance
company because you listen to the customer's request. They may ask questions, request changes to their
policy or seek advice about their insurance plans.

Problem-solving: You can learn problem-solving skills working for an insurance company because
agents service and maintain customer policies regularly and they fix any issues that may arise during a
policy period.

Communication: Since insurance concepts can be complex, you can learn how to explain them clearly so
your clients understand them better.

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Day 18
02/04/2024

Shriram General Insurance is a reputable insurance company in India

• Establishment: Shriram General Insurance was established in 1974.

• Joint Venture: It is a joint venture between Shriram Capital Ltd. and Sanlam

Limited (South Africa).

• License: The company is licensed by the IRDAI (Insurance Regulatory and

Development Authority of India).

• Insurance Solutions: Shriram General Insurance offers a wide range of general

insurance solutions, including Motor, Travel, and Home insurance.

• Customer-Centric Approach: They focus on making insurance quick, easy, and

hassle-free for customers through a re-imagined digital journey.

• Happy Customers: With over 60 lakh happy customers, they emphasize seamless

claims operations and dedicated customer

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Day 19
03/04/2024

Shriram General Insurance offers a dynamic work environment with opportunities for growth

and learning.

Here’s what you can expect:

1. Fast-Track Career Advancement: Employees benefit from cross-functional assignments

and strategic projects, fostering well-rounded managerial and leadership skills.

2. Transparent Work Atmosphere: Shriram General Insurance prioritizes transparency and

harmony. They encourage uniqueness, creativity, and fresh perspectives.

3. Work-Life Balance: Flexible leave policies allow employees to spend quality time with

loved ones.

4. Rewards and Recognition: The company recognizes accomplishments, promoting

positive workplace culture.

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Day 20

04/04/2024

1. Health Insurance Coverage:

o Meaning: Health insurance provides immediate financial help in case of medical

emergencies due to illness, injury, or accidents.

o Coverage Types:

 Cashless Treatment: The policyholder doesn’t pay anything at network hospitals; the

insurance company settles directly.

o Importance: Having health insurance safeguards your emergency funds and helps manage

rising medical costs.

2. Other Types of Insurance Coverage:

o Auto Insurance: Covers vehicle-related risks.

o Life Insurance: Provides financial protection to beneficiaries.

o Property Insurance: Protects against damage to property.

o Health Insurance: Covers medical expenses.

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CHAPTER - 4

EXPERIENCE DURING INTERNSHIP AT SHRIRAM GENERAL INSURANCE

1. Industry Exposure:

Internships introduce you to the insurance industry and its operations.

You’ll learn about policies, claims processing, risk assessment, and customer interactions.

2. Hands-On Learning:

Work on real projects related to underwriting, sales, or customer service.

Gain practical skills in data analysis, policy administration, and client communication.

3. Networking Opportunities:

Interact with professionals, managers, and colleagues.

Build connections that may help you in your future career.

4. Resume Enhancement:

Include your internship experience on your resume.

Employers value practical experience when hiring.

5. Industry Exposure: Internships provide an opportunity to gain insights into the

insurance industry, understand how the company operates, and learn about

various functions within the organization.

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6. Skill Development: Internships allow individuals to develop and enhance their

skills, including communication, problem-solving, analytical skills, and industry-

specific knowledge.

7. Networking Opportunities: Internships provide a valuable opportunity to build

a network of contacts within the insurance industry, which can be beneficial for

future career opportunities.

8. Resume Building: Having an internship experience with a reputable company

like Shriram Life Insurance can enhance your resume and make you more

competitive in the job market.

9. Potential Job Offers: Some companies offer full-time positions to successful

interns upon completion of their internship, so it could potentially lead to a job

offer.

10. Learning Environment: Internships offer a hands-on learning experience where

interns can apply theoretical knowledge gained in the classroom to real-world

scenarios.

11. Professional Development: Internships help individuals develop a professional

attitude, work ethic, and time management skills that are essential for a

successful career.

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BIBILIOGRAPHY

o SHRIRAM GENERAL INSURANCE CO. LTD.

o Shriram General Insurance - Buy Insurance Policy Online


in policy bazaar

o Shriram General Insurance Premium Payment Online at


paytm.com

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