JD - Analyst, Product Support
JD - Analyst, Product Support
JD - Analyst, Product Support
This role is responsible for the technical, product usage, and market administration support. This role
will heavily rely on client inbound support, as well as communication through our support cases. As
the initial point of contact, you will be responsible for providing an excellent level of customer service
while effectively troubleshooting and resolving configuration and technical issues, executing
configuration changes, assisting with product navigation, and escalating issues as required.
Through your experience as an Analyst, you'll be exposed to different aspects of technical support,
product configuration, and client management. We are looking for someone who is a strong problem
solver, detail-oriented, comfortable in a fast-paced environment, and has experience working with
internal and external customers. This position will provide you with a strong foundation of skills and
capabilities to grow your career in our Product Support stream.
Who we are:
Phreesia Inc