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    Individual Review of Similar Information System

    Uploaded by

    Lance Fung

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Individual Review of Similar Information System

    Uploaded by

    Lance Fung
    9 views4 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    9 views4 pages

    Individual Review of Similar Information System

    Uploaded by

    Lance Fung

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    FUNG, Lance Timothy C.

    ID#12116947
    SYSDESI K32
    Review of Similar Information System Assignment

    The business that I will be reviewing is the FedEx Corporation, a leading global courier
    delivery services company, and the sophisticated information system that it relies on to
    effectively manage its extensive logistics and supply chain operations. Their system comprises
    a range of components and cutting-edge technologies that seamlessly integrate to ensure
    efficient package tracking, streamlined delivery processes, and the smooth functioning of the
    company's overall business operations. By leveraging its information system, FedEx can
    provide reliable and real-time tracking updates to customers, optimize transportation routes, and
    maintain a high level of operational efficiency in a highly competitive industry.

    1. Description of the Information System: The FedEx information system integrates


    multiple subsystems to enable the company's core functions, including package sorting,
    tracking, routing, and delivery. It consists of the following key components:

    a. Package Tracking System: Through the utilization of a unique tracking number,


    this system empowers customers to monitor the whereabouts of their packages
    in real-time. It captures information about the package's location, transit points,
    and estimated delivery time. FedEx mentions the use of SuperTracker hand-held
    computers and barcodes for package scanning and tracking.

    b. Transportation Management System: This system helps manage the entire


    shipment lifecycle, from creating shipping labels and generating waybills to
    scheduling pickups, managing customs documentation, and generating invoices.
    Dispatchers utilize DADS (digitally assisted dispatch computer systems) to
    transmit pick-up and delivery details to the courier.

    c. Logistics Management System: This system focuses on optimizing FedEx's


    supply chain and logistics operations, including route planning, inventory
    management, and warehouse management. FedEx’s Command and Control
    system role in enhancing the efficiency of its supply chain and logistics
    operations. It achieves this by effectively coordinating inbound and outbound
    aircraft, as well as delivery vehicles. By facilitating seamless coordination across
    different transportation modes, the system helps optimize the overall logistics
    process.

    d. Customer Relationship Management (CRM) System: The CRM system allows


    FedEx to manage customer interactions, track customer preferences, and
    provide personalized services. It also supports customer service operations and
    issue resolution. FedEx employs COSMOS as a digitalized package tracking
    system that oversees each step of the delivery process. This system enables
    customer service agents to input shipping details and offers customers the ability
    to track their packages in real time, aligning with the functionalities of the CRM
    system.

    e. Financial Management System: This system handles financial transactions, such


    as billing, invoicing, payment processing, and financial reporting.

    2. Functional and Non-functional Features:


    a. Functional Features:
    ● Package tracking and status updates
    ● Shipment creation and management
    ● Route optimization and planning
    ● Inventory management
    ● Customer relationship management
    ● Financial transaction processing
    ● Reporting and analytics
    b. Non-functional Features:
    ● Scalability to handle high volumes of packages and transactions
    ● Reliability to ensure uninterrupted service availability
    ● Security to protect sensitive customer and operational data
    ● Performance to deliver real-time updates and response times
    ● Integration capabilities with partner systems and external APIs

    3. Hardware and Software Requirements:


    a. Hardware Requirements:
    ● Servers and data centers to host the applications and databases
    ● Network infrastructure for connectivity and data transfer
    ● Scanners, barcode readers, and mobile devices for package tracking and
    processing
    ● Storage devices for data retention
    b. Software Requirements:
    ● Operating systems for servers and client machines
    ● Database management systems
    ● Application servers
    ● Programming languages
    ● Middleware for integration

    4. Security software (e.g., firewalls, antivirus, intrusion detection systems)


    Cost:
    a. Development Costs:
    ● Software development and customization
    ● Hardware procurement and setup
    ● System integration and testing
    ● Employee training and knowledge transfer
    b. Implementation Costs:
    ● Rollout of the system across different locations and facilities
    ● Data migration and conversion
    ● User training and change management

    c. Maintenance Costs:
    ● System updates and upgrades
    ● Bug fixing and troubleshooting
    ● Database maintenance and backups
    ● Security measures and compliance
    ● The precise cost figures for FedEx's information system are proprietary
    and not publicly available.

    5. Ethical and Security Considerations:


    a. Ethical Considerations: While not explicitly mentioned, responsible AI can be
    inferred from the use of technologies like COSMOS and SuperTrackers. FedEx
    ensures responsible and ethical use of AI technologies by utilizing them to
    improve tracking accuracy, streamline operations, and enhance customer
    satisfaction.
    ● Privacy: Safeguarding customer data and ensuring compliance with data
    protection regulations.
    ● Transparency: Providing clear and accurate information about package
    tracking and delivery.
    ● Fairness: Treating all customers and business partners fairly and
    impartially.
    ● Responsible AI: Ensuring responsible and ethical use of AI technologies
    in decision-making processes

    b. Security Considerations: FedEx use of SuperTrackers and DADS systems to


    ensure package tracking accuracy and updates. These measures contribute to
    the security considerations mentioned earlier, such as data protection and
    physical security.
    ● Data Protection: Protecting customer and operational data from
    unauthorized access or breaches.
    ● Cybersecurity: Implementing robust security measures to defend against
    cyber threats and attacks.
    ● Identity and Access Management: Controlling access to the system and
    maintaining user authentication.
    ● Physical Security: Securing data centers, warehouses, and facilities
    against physical threats.
    ● FedEx has a dedicated team and comprehensive security protocols in
    place to address these ethical and security considerations, continually
    monitoring and improving the security posture of its information system.
    REFERENCES:
    Altersoft. (2019). Logistics Management Systems: How Warehouse, Transportation, and
    Distribution Software Work. Retrieved from
    https://www.altexsoft.com/blog/business/logistics-management-systems-how-warehouse
    -transportation-and-distribution-software-work/

    Altersoft. (2022). Transportation Management System: Benefits, Features, and Main Providers.
    Retrieved from https://www.altexsoft.com/blog/transportation-management-system/

    Customer Relationship Management In Logistic: Why It Matters. (2020). Retrieved from


    https://www.tpptechnology.com/blog/customer-relationship-management-in-logistic-why-i
    t-matters/

    FedEx. (n.d.) Technological Innovation at FedEx. Retrieved from


    http://www.fedex.com/ma/about/overview/innovation.html#:~:text=COSMOS%20(Custom
    er%20Operations%20Service%20Master,into%20COSMOS%20by%20several%20mean
    s.

    Southern Maryland Chronicle News. (2021). How Shipment Tracking Systems Work & Their
    Importance.Retrieved from
    https://www.tpptechnology.com/blog/customer-relationship-management-in-logistic-why-i
    t-matters/

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