Consumer Warranty – Force-H1/H2 ESS Battery System

1. Consumer Laws

If you acquire the Product from an Authorised Reseller in European Union and United Kingdom, and the
Consumer Law applies. The Product comes with guarantees that cannot be excluded under the Territory
Consumer Law.

The benefits provided by this Warranty are in addition to all other rights and remedies in respect of the
Product which You have under the Consumer Law or any other law that cannot be excluded.

2. Product Warranty
The Product is integrated with Battery Management System (BMS) and Battery Modules, which designed
for only series connection according to the Product Manual.

Pylontech warrants that the Product will be free of defects caused by improper workmanship or defective
materials, including BMS.

This warranty of the battery modules’ performance commences the period of seven (7) years from the
earlier of:
1. the date of installation of the Product; or
2. six (6) months after the date the Product was manufactured

This warranty does not include any accessories and tool kit items provided along with the Product.

This warranty only covers the repair or replace of a defective Product. Pylontech will repair or replace the
Product if the Product is defective and returned during the Warranty Period. The repaired or replaced
product will continue the original remaining warranty period. In either case it shall not justify as a renewal of
the warranty period.

3. Warranty Conditions

The warranties in respect of the Product only apply if the Product:

1. is purchased from Pylontech or an Authorised Reseller in the Territory.
2. has the official Pylontech serial number;
3. is installed in the Territory;
4. is installed, operated and maintained in accordance with the Product Manual; and
5. be used on a daily cycle basis, under 90% depth of discharge, Photovoltaic (PV) energy storage.

4. Claim

Claims should be made to the Authorised Reseller from whom the Product was purchased.

You must, within 48 hours of a defect being discovered, notify Pylontech of a claim by:

1/ 4AB16W50091
1. if You registered the Product, completing the claim form on the Pylontech website; or
2. if You did not register the Product, completing the warranty card provided with the Product at the time of
purchase and either emailing a copy to Pylontech at the below email address, or delivery or emailing
the warranty card to the Authorised Reseller from whom the Product was purchased.

In order to claim under this Warranty, You must:

1. present the certificate of warranty declaration in its original form;
2. submit the invoice for the procurement of the Product indicating the date of delivery; and
3. provide the Pylontech system log data recorded by the Product as an indication of whether or not the
Minimum Capacity has been achieved (but this would not be determative).

To make a claim to Pylontech directly, please contact:

Address: No. 73, Lane 887, ZuChongzhi Road, Zhangjiang Hi-Tech Park, Pudong, Shanghai;
Post Code: 201203
Telephone： +86 2151317693 / +86 2151317697
Fax: +86 21-51317698
Email: service@pylontech.com.cn

Pylontech may contact You for further information regarding a defect. Pylontech may require You to
complete root analysis testing of the Product to provide evidence supporting the claim. Final verification of
the claim will be made by Pylontech.

If You dispute Pylontech’s verification of the claim, the Product must be evaluated by the government
certified testing lab or a certified 3rd party testing company. You will bear the cost of any 3rd party
evaluation service charge (unless your claim is proven to be valid, in which case Pylontech will be
responsible for the testing costs).

If any testing of the Product’s capacity is required, the testing must occur in the following conditions
a) The test is based on single Battery Module.

b) The ambient temperature of the Battery Module must be 25℃±2℃

c) The initial temperature of the Battery Module pods must be 25℃±1℃

d) Constant voltage* constant current** charge till all the cell voltage above 3.50Vdc or till charge
current less than 1Amps.
e) Constant voltage* constant current** discharge till battery low voltage protection cut-off.

*For Force-H1 system, the single module constant charge / discharge voltage is 54Vdc / 43.5Vdc;

For Force H2 system, the single module constant charge / discharge voltage is 108Vdc / 87Vdc;

** For Force-H1 system, the single module constant charge/discharge current is 14.8Amps;

For Force-H2 system, the single module constant charge/discharge current is 7.4Amps;

2/ 4AB16W50091
If the Product is no longer available, Pylontech may, at its discretion, replace the Product with a refurbished
product or different product or parts with equivalent functions and performance according to the latest
technical information available.

The Battery Module has a time value replacement guarantee for a period of 10 years. In this case, if the
Battery Module is defective, the time value of the batteries is replaced. The fair value is calculated on the
basis of a linear depreciation over a period of 10 years. That means a minimum of 80% of the usable
capacity over a period of 10 years.

5. Exclusions of Warranty

To the extent permitted by law, Pylontech excludes all liability for the Product to the extent that any damage
or defect has been caused or contributed to by the following:
1. Inverter/PCS (power converting system)/EMS failure;
2. The Product being installed with inverters/PCS/EMS which have not been certified by Pylontech;
3. The Product being installed in an outdoor environment without avoid of direct sunlight and frost;
4. Battery has not been installed or operated properly according to the Product Manual;
5. You treat the Product improperly, negligently or in any other inappropriate way, including using the
Product outside the recommended environment, temperature and humidity condition in accordance
with the Product Manual;
6. transportation, including but not limited by dropping, trampling, deforming, impacting, or spearing with a
sharp item;
7. storage, installation, commissioning, modification or repair of the Product that has been performed by a
person other than Pylontech or a Pylontech’s certified installer;
8. abuse, misuse, negligence, accidents or force majeure events, including but not limited to lightning,
flood, fire, extreme cold weather, or other events outside the reasonable control of Pylontech;
9. any attempt to extend or reduce the life of the product without written confirmation from Pylontech,
whether by physical means, programming or others;
10. water, conductive dust or corrosive gas;
11. the Product has been connected with different type battery modules;
12. failure to install, operate or maintain the product in accordance with the Product Manual;
13. normal wear and tear or deterioration, or superficial defects, dents or marks that impact the
performance of the Product; and
14. theft or vandalism of the Product or any of its components.

6. General provisions

This warranty is subject to the law of the Territory.

If any provision in this document is unenforceable, illegal or void or makes this document or any part of it
unenforceable, illegal or void, then that provision is severed and the rest of this document remains in force.

If any provision in this document is unenforceable, illegal or void in 1 jurisdiction but not in another
jurisdiction or makes this document or any part of it unenforceable, illegal or void in 1 jurisdiction but not in

3/ 4AB16W50091
another jurisdiction, then that provision is severed only in respect of the operation of this document in the
jurisdiction where it is unenforceable, illegal or void.

7. Definitions

In this document:
1. Authorised Reseller means an approved Pylontech retailer or distributor in the Territory.
2. Consumer Law means: Territory Consumer law;
3. Minimum Capacity means at least 60% of the Nominal Energy during the Warranty Period.
4. Nominal Energy means the initially rated capacity of the Product as printed on the label of the Product.
5. Product means Force-H1/H2 ESS battery system manufactured by Pylontech;
6. Battery Module means FH48074 and FH9637M battery module manufactured by Pylontech;
7. Battery Management System means the BMS manufactured by Pylontech, which include:
⚫ FC0500-40S (for serial connect 3 to 7 units of FH48074 according to Product Manual);
⚫ FC0500M-40S (for serial connect 2 to 4 units of FH9637M according to Product Manual);
8. Product Manual means the instructions and manuals issued by Pylontech with the Product that set out
how the Product should be installed and operated.
9. Pylontech means Pylon Technologies Co., Ltd of No. 73, Lane 887, ZuChongzhi Road, Zhangjiang
Hi-Tech Park, Pudong, Shanghai, China.
10. Territory means European Union and United Kingdom.
11. You means the natural person that acquired the Product.
Note:
The warranty period could be extended to 10 years FOR FREE by successfully register your product on
Pylontech website: www.pylontech.com.cn/service/support. Then, the Minimum Capacity/remaining
capacity of the modules in this document would be not less than 50% of the Nominal Capacity at the end of
Warranty Period.

Geoffrey Song
General Manager, International Division, Pylon Technology.

Pylon Technologies Co., Ltd.

No. 73, Lane 887, ZuChongzhi Road, Zhangjiang Hi-Tech Park
Pudong, Shanghai 201203, China
T+86-21-51317697 | F +86-21-51317698
Eservice@pylontech.com.cn
Wwww.pylontech.com.cn

4/ 4AB16W50091