Dell OptiPlex 3060 Service Manual SFF

Dell OptiPlex 3060 Small Form Factor
Service Manual
Regulatory Model: D11S

Regulatory Type: D11S004
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 05
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 5

Safety instructions............................................................................................................................................................. 5
Turning off your computer — Windows 10.....................................................................................................................5
Before working inside your computer..............................................................................................................................5
After working inside your computer.................................................................................................................................6
2 Technology and components..........................................................................................................................7

Processors...........................................................................................................................................................................7
DDR4....................................................................................................................................................................................7
DDR4 Details................................................................................................................................................................. 7
Memory Errors..............................................................................................................................................................8
USB features.......................................................................................................................................................................8
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................. 9
Speed.............................................................................................................................................................................9
Applications................................................................................................................................................................. 10
Compatibility................................................................................................................................................................10
HDMI 2.0............................................................................................................................................................................ 11
HDMI 2.0 Features...................................................................................................................................................... 11
Advantages of HDMI...................................................................................................................................................11
3 Removing and installing components............................................................................................................12

Recommended tools.........................................................................................................................................................12
Screw size list....................................................................................................................................................................12
Small Form Factor Motherboard Layout........................................................................................................................12
Side cover.......................................................................................................................................................................... 13
Removing the side cover........................................................................................................................................... 13
Installing the side cover..............................................................................................................................................14
Expansion card.................................................................................................................................................................. 14
Removing expansion card..........................................................................................................................................14
Installing the expansion card..................................................................................................................................... 15
Coin cell battery................................................................................................................................................................ 16
Removing coin cell battery........................................................................................................................................ 16
Installing the coin cell battery.................................................................................................................................... 17
Hard drive assembly......................................................................................................................................................... 18
Removing the hard drive assembly...........................................................................................................................18
Installing the hard drive assembly.............................................................................................................................19
Front Bezel........................................................................................................................................................................20
Removing front bezel................................................................................................................................................ 20
Installing front bezel....................................................................................................................................................21
Optical drive......................................................................................................................................................................22
Removing the optical drive....................................................................................................................................... 22
Installing the optical drive..........................................................................................................................................26
Hard drive and optical drive module.............................................................................................................................. 30
Contents 3
Removing the hard drive and optical drive module............................................................................................... 30
Installing the hard drive and optical drive module.................................................................................................. 33
Memory module............................................................................................................................................................... 36
Removing memory module....................................................................................................................................... 36
Installing the memory module................................................................................................................................... 37
Heatsink fan......................................................................................................................................................................38
Removing heat sink fan.............................................................................................................................................38
Installing the heat sink fan........................................................................................................................................ 39
Heatsink............................................................................................................................................................................ 40
Removing heat sink................................................................................................................................................... 40
Installing heat sink...................................................................................................................................................... 42
Intrusion switch................................................................................................................................................................ 44
Removing intrusion switch........................................................................................................................................44
Installing the intrusion switch................................................................................................................................... 45
Power switch....................................................................................................................................................................46
Removing power switch............................................................................................................................................46
Installing the power switch....................................................................................................................................... 47
Processor.......................................................................................................................................................................... 48
Removing processor.................................................................................................................................................. 48
Installing the processor............................................................................................................................................. 49
M.2 PCIe SSD ................................................................................................................................................................. 50
Removing the M.2 PCIe SSD ..................................................................................................................................50
Installing the M.2 PCIe SSD ..................................................................................................................................... 51
Power supply unit............................................................................................................................................................ 52
Removing power supply unit or PSU.......................................................................................................................52
Installing the power supply unit or PSU.................................................................................................................. 54
Speaker............................................................................................................................................................................. 56
Removing speaker..................................................................................................................................................... 56
Installing the speaker................................................................................................................................................. 57
System board................................................................................................................................................................... 58
Removing system board............................................................................................................................................58
Installing the system board....................................................................................................................................... 62
4 Troubleshooting........................................................................................................................................... 66
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................66
Running the ePSA Diagnostics.................................................................................................................................66
Diagnostics....................................................................................................................................................................... 66
Diagnostic error messages..............................................................................................................................................68
System error messages....................................................................................................................................................71
5 Getting help................................................................................................................................................. 73
Contacting Dell................................................................................................................................................................. 73
4 Contents
1
Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Turning off your computer — Windows 10

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer or
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them off.
Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety Instruction.

2 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
Working on your computer 5

3 Turn off your computer.
4 Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the
network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
6 Working on your computer

2
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Processors
• DDR4
• USB features
• HDMI 2.0
Processors
OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology.
NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache
depending on processor type.
• Intel Pentium Gold G5400 (2 Cores/4MB/4T/3.1GHz/35W); supports Windows 10/Linux

• Intel Pentium Gold G5500 (2 Cores/4MB/4T/3.2GHz/35W); supports Windows 10/Linux
• Intel Core i3-8100 (4 Cores/6MB/4T/3.1GHz/35W); supports Windows 10/Linux
• Intel Core i3-8300 (4 Cores/8MB/4T/3.2GHz/35W); supports Windows 10/Linux
• Intel Core i5-8400 (6 Cores/9MB/6T/up to 3.3GHz/35W); supports Windows 10/Linux
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle differences between DDR3 and DDR4 memory modules, as listed below.
Key notch difference

The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.
Technology and components 7

Figure 1. Notch difference
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness difference
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
8 Technology and components

Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year

USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)

• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
10 Technology and components

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel digital audio on
a single cable.
HDMI 2.0 Features

• HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
• Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
• 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
• Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
• Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
• 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
• HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
• Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-effective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

3
Removing and installing components
Recommended tools
The procedures in this document require the following tools:
• Small flat blade screwdriver

• Phillips # 1 screwdriver
• Small plastic scribe
Screw size list

Small Form Factor Motherboard Layout
Small form factor board components
12 Removing and installing components

1 PCI-e x16 Connector (SLOT1) 2 PCI-e x1 Connector (SLOT2)
3 Optional video connector (HDMI 2.0b / DP/ VGA) 4 PS2/ Serial port Connector (KB_MS_SERIAL)
5 Intrusion Switch Connector (INTRUDER) 6 CPU Power Connector (ATX_CPU)
7 Processor Socket 8 CPU fan Connector (FAN_CPU)
9 Memory Connectors (DIMM1, DIMM2) 10 Power Switch Connector (PWR_SW)
11 Media card reader connector 12 M.2 SSD connector
13 CMOS_CLR/Password/Service_Mode Jumper (JMP1) 14 SATA 0 Connector (Blue color)
15 System power connector (ATX_SYS) 16 M.2 WLAN connector
17 Internal Speaker Connector (INT_SPKR) 18 SATA 2 connector (white color)
19 SATA power cable connector 20 Coin cell battery
Side cover
Removing the side cover
1 Follow the procedure in Before working inside your computer.
2 To remove the cover:
a Loosen the captive screws that secure the cover to the computer [1].
b Slide and lift the side cover from the system [2].
Removing and installing components 13

Installing the side cover
1 Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the
computer [1].
2 Follow the procedure in After working inside your computer
Expansion card
Removing expansion card
2 Remove the Side cover.
3 To remove the expansion card:
a Pull the metal tab to open the expansion card latch [1].
b Pull the release tab at the base of the expansion card [2].
c Disconnect and lift the expansion card away from the connector on the system board [3].

Installing the expansion card
1 Insert the expansion card into the connector on the system board [1].
2 Press the expansion card until it clicks into place [2].
3 Close the expansion card latch and press it until it clicks into place [3].

4 Install the Side cover.
5 Follow the procedure in After working inside your computer.
Coin cell battery

Removing coin cell battery
3 To remove the coin cell battery:
a Using a plastic scribe press the release latch until the coin cell battery pops out [1].
b Remove the coin cell battery from the system [2].

Installing the coin cell battery
1 Place the coin cell battery in its slot on the system board [1].
2 Press the battery into the connector until it locks into place [2,3].

Hard drive assembly

Removing the hard drive assembly
3 To remove the hard drive:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b Push the release tab and lift the hard drive assembly from the system [3].

Installing the hard drive assembly
1 Insert the hard drive assembly into the slot on the system [1].
2 Connect the power cable and hard drive cable to the connector on the hard drive [2,3].

'
Front Bezel
Removing front bezel
3 To remove the front bezel:
a Pry the retention tabs to release the front bezel from the system.
b Remove the front bezel from the system.

Installing front bezel
1 Align the bezel and insert the retention tabs on the bezel into the slots on the system.
2 Press the bezel until the tabs clicks into place.

Optical drive
Removing the optical drive
2 Remove the:
a Side cover
b Front bezel
3 To remove the optical drive:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].

b Slide the release tab to unlock the hard drive and optical module [1].
c Lift the hard drive and optical module [2].

d Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower
the hard drive and optical module until it is seated.

e Push the release latch on the optical drive [1] and pull the optical drive out from the system [3].

Installing the optical drive
1 Slide the optical drive into its slot in the system [1].
2 Slide the release tab to unlock the hard drive and optical drive module [2].

3 Lift the hard drive and optical module [1], connect the optical drive data cable and power cable to the connectors on the optical drive
[2, 3].

4 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2].

5 Slide the release tab to lock the module [2].

6 Install the:
a Front bezel
b Side cover
Hard drive and optical drive module

Removing the hard drive and optical drive module
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
3 To release the hard drive and optical drive module:
a Unroute the optical drive cables [1] and hard drive cables [2] through the retention clip and HDD-ODD release tab respectively.

b Slide the release tab to unlock the hard drive and optical module [1].
c Lift the hard drive and optical module [2]

4 To remove the hard drive and optical drive module:
a Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2].
b Slide and lift the hard drive and optical drive module from the system [3].

Installing the hard drive and optical drive module
1 Insert the tabs on the hard drive and optical drive module into the slot on the system at 30 degree angle [1].
2 Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].

3 Lower the hard drive and optical drive module so that it is placed in its slot [1].
4 Slide the release tab to lock the module [2].

5 Route the hard drive data and power cables through the HDD-ODD release tab [1].
6 Route the optical drive data cable and power cable through the retention clips [2].

7 Install the:
a HDD assembly
b Front bezel
c Side cover
Memory module
Removing memory module
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
d Hard drive and optical drive module
3 To remove the memory module:
a Pry open the retention tabs from both sides to lift the memory module from the connector [1].
b Remove the memory module from the system board [2].

Installing the memory module
1 Align the notch on the memory module with the tab on the memory module connector.
2 Insert the memory module into the memory module socket [1].
3 Press the memory module until the memory module retention tabs click into place [2].

4 Install the:
a Hard drive and optical drive module
b HDD assembly
c Front bezel
d Side cover
Heatsink fan
Removing heat sink fan
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
3 To remove the heat sink fan:
a Disconnect the heat sink fan cable from the connector on the system board [1].
b Remove the 3 screws that secure the heat sink fan to the heat sink [2].
c Lift the heat sink fan away from the system [3].

Installing the heat sink fan
1 Align the heat sink fan onto the heat sink [1].
2 Replace the 3 screws to secure the heat sink fan to the heat sink [2].
3 Connect the heat sink fan cable to the connector on the system board [3].

4 Install the:
b HDD assembly
c Front bezel
d Side cover
Heatsink
Removing heat sink
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan
3 To remove the heat sink:
a Remove the heat sink cover from the heat sink.
NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board.

b Loosen the 4 captive screws that secure the heat sink [1] and lift it away from the system [2].
NOTE: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board.

Installing heat sink
1 Align the heat sink onto the processor [1].
2 Tighten the 4 captive screws to secure the heat sink assembly to the system board [2].
NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board.

3 Place the heat sink cover onto the heat sink.

4 Install the:
a Heat sink fan
b Hard drive and optical drive module
c HDD assembly
d Front bezel
e Side cover
Intrusion switch
Removing intrusion switch
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan
f Heat sink
3 To remove the intrusion switch:
a Disconnect the intrusion switch cable from the connector on the system board [1].
b Slide the intrusion switch and lift it away from the system [2].

Installing the intrusion switch
1 Insert the intrusion switch into the slot on the chassis [1].
2 Connect the intrusion switch cable to the system board [2].

3 Install the:
a Heat sink
b Heat sink fan
c Hard drive and optical drive module
d HDD assembly
e Front bezel
f Side cover
Power switch
Removing power switch
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
3 To remove the power switch:
a Disconnect the power switch cable from the system board [1].
b Press the power switch retention tabs and pull the power switch out from the system [2] [3].

Installing the power switch
1 Slide the power switch module into the slot on the chassis until it clicks into place [1, 2].
2 Connect the power switch cable to the connector on the system board [3].

3 Install the:
b HDD assembly
c Front bezel
d Side cover
Processor
Removing processor
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan
f Heat sink
3 To remove the processor:
a Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].

b Lift the lever upward and lift the processor shield [2].
c Lift the processor out of the socket [3].
Installing the processor

1 Place the processor on the socket such that the slots on the processor align with the socket keys [1].
2 Close the processor shield by sliding it under the retention screw [2].
3 Lower the socket lever and push it under the tab to lock it [3].

4 Install the:
a Heat sink
b Heat sink fan
d HDD assembly
e Front bezel
f Side cover
M.2 PCIe SSD

Removing the M.2 PCIe SSD
NOTE: The instructions are applicable to M.2 SATA SSD also.

2 Remove the:
a Side cover
b Front bezel

c HDD assembly
3 To remove the M.2 PCIe SSD:
a Remove the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [1].
b Lift and pull out the PCIe SSD from its connector on the system board [2].
c Remove the SSD thermal pad [3].
Installing the M.2 PCIe SSD

NOTE: The instructions are applicable to M.2 SATA SSD also.
1 Place the SSD thermal pad into the slot on the system board [1] .
2 Insert the M.2 PCIe SSD to the connector on the system board [2].
3 Replace the single (M2x3.5) screw that secures the M.2 PCIe SSD to the system board [3].

4 Install the:
b HDD assembly
c Front bezel
d Side cover
Power supply unit

Removing power supply unit or PSU
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan

f Heat sink
3 To release the PSU:
a Disconnect the CPU power cable from the system board [1].
b Unroute the power cables from the retention clips on the chassis [2].
4 To remove the PSU:

a Remove the 3 screws that secure the PSU to the system [1].
b Disconnect the system power cable from the connector on the system board [2].
c Lift the cables away from the system [3].
d Press the blue release tab [4] at the rear end of the PSU unit, slide the PSU and lift it away from the system [5].

Installing the power supply unit or PSU
1 Insert the PSU in the chassis and slide it towards the back of the system to secure it [1, 2].
2 Route the system power cable through the retention clips [3].
3 Connect the power cable to the connector on the system board [4].
4 Replace the screws to secure the PSU to the rear chassis of the system [5].

5 Route the CPU power cable through the retention clips [1].
6 Connect the CPU power cable to the connector on the system board [2].

7 Install the:
a Heat sink
b Heat sink fan
d HDD assembly
e Front bezel
f Side cover
Speaker
Removing speaker
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan
f Heat sink
g PSU
3 To remove the speaker:
a Disconnect the speaker cable from the connector on the system board [1].

b Press the release tab [2] and pull the speaker out from the system [3].
Installing the speaker

1 Insert the speaker into the slot on the system chassis and press it until it clicks into place [1, 2].
2 Connect the speaker cable to the connector on the system board [3].

3 Install the:
a PSU
b Heat sink
c Heat sink fan
d HDD assembly
e Hard drive and optical drive module
f Front bezel
g Side cover
System board
Removing system board
2 Remove the:
a Side cover
b Front bezel
c HDD assembly
e Heat sink fan
f Heat sink
g Processor
h Memory module

i M.2 PCIe SSD
3 To remove the I/O panel:
a Remove the screw that secures the I/O panel [1].
b Rotate the I/O panel and remove it from the system [2].
c Disconnect the hard drive data cable [3], optical drive data cable [4] and power cable [5] from the connectors on the system
board.
4 Disconnect the following cables from the connectors on the system board:
a Intrusion switch [1]
b CPU power [2]
c Power switch [3]
5 Unroute the PSU cables from the retention clips [4].

6 To remove the screws from the system board:
a Remove the 5 screws that secure the system board to the chassis [1].
b Remove the standoff single (#6-32) screw [2] and single (M3x5) screw that secures the system board to the system [3].

7 To remove the system board:
a Lift and slide the system board away from the system [1, 2].

Installing the system board
1 Hold the system board by its edges, and align it towards the back of the system.
2 Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the
chassis, and the screw holes on the system board align with the standoffs on the system chassis [1,2].

3 Replace the single (#6-32) screw, single (M3x5) screw and 5 screws that secure the system board to the system [1, 2, 3].

4 Route all the cables through the routing clips [1].
5 Align the cables with the pins on connectors on the system board and connect the following cables to the system board:
a Power switch [2]
b CPU power [3]
c Intrusion switch [4]
6 Connect the power cable, optical drive data cable and hard drive data cable [1, 2, 3].
7 Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [4].
8 Replace the screw to secure the I/O panel to the chassis [5].

9 Install the:
a M.2 PCIe SSD
b Memory module
c Processor
d Heat sink
e Heat sink fan
f Hard drive and optical drive module
g HDD assembly
h Front bezel
i Side cover

4
Troubleshooting
Enhanced Pre-Boot System Assessment — ePSA
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode

• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Running the ePSA Diagnostics

1 Invoke diagnostics boot by either of the methods suggested above
2 Once on one time boot menu use up/down arrow key to navigate to ePSA or diagnostics and press <return> key to launch
Fn+PWR will flash diagnostics boot selected on screen and launch ePSA/diagnostics directly.
3 On the boot menu screen, select the Diagnostics option.
4 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed and will be tested
5 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
To run a diagnostic test on a specific device

1 Press Esc and click Yes to stop the diagnostic test.
2 Select the device from the left pane and click Run Tests.
3 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostics
The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working
appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.
66 Troubleshooting
However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on
the Power button.
The following table shows different light patterns and what they indicate.
Table 2. Power LED summary
Amber LED state White LED state System state Notes

Off Off S5
Off Blinking S3, no PWRGD_PS
Previous State Previous State S3, no PWRGD_PS This entry provides for the
possibility of a delay from
SLP_S3# active to PWRGD_PS
inactive.
Blinking Off S0, no PWRGD_PS
Steady Off S0, no PWRGD_PS, Code fetch
=0
Off Steady S0, no PWRGD_PS, Code fetch This indicates that the host BIOS
=1 has started to execute and the
LED register is now writable.
Table 3. Amber LED blinking failures

2 1 Bad MBD Bad MBD - Rows A, G, H, and J
from table 12.4 of SIO Spec -
Pre-Post indicators [40]
2 2 Bad MB, PSU or cabling Bad MBD, PSU or PSU cabling -
Rows B, C and D of table 12.4
SIO spec [40]
2 3 Bad MBD, DIMMS, or CPU Bad MBD, DIMMS or CPU -
Rows F and K from table 12.4 of
SIO spec [40]
2 4 Bad coin cell Bad coin cell - Row M of table
12.4 in SIO spec [40]
Table 4. States Under Host BIOS Control

2 5 BIOS state 1 BIOS Post code (Old LED
pattern 0001) Corrupt BIOS.
pattern 0010) CPU config or
CPU failure.
pattern 0011) MEM config in
process. Appropriate mem
modules detected but failure has
occurred.
pattern 0100) Combine PCI
device config or failure with
Troubleshooting 67
video sub sytem config or failure.
BIOS to eliminate 0101 video
code.
pattern 0110) Combine storage
and USB config or failure. BIOS
to eliminate 0111 USB code.
pattern 1000) MEM config, no
memory detected.
pattern 1001) Fatal Motherboard
error.
pattern 1010) Mem config,
modules incompatible or invalid
config.
pattern 1011) combine "Other
pre-video activity and resource
configuration codes. BIOS to
eliminate 1100 code.
pattern 1110) Other pre-post
activity, routine subsequent to
video init.
Diagnostic error messages

Table 5. Diagnostic error messages
Error messages Description

AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the
computer.
DATA ERROR The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
DRIVE NOT READY The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
68 Troubleshooting
ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE The file that you are trying to copy is too large to fit on the disk, or
DESTINATION DRIVE the disk is full. Try copying the file to a different disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING Do not use these characters in filenames.
CHARACTERS: \ / : * ? " < > | -
GATE A20 FAILURE A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
GENERAL FAILURE The operating system is unable to carry out the command. The
message is usually followed by specific information. For example,
Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the Hard Disk Drive tests in
Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer, remove
the hard drive, and boot the computer from an optical. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in Dell Diagnostics.
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such
as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN The system configuration information does not match the hardware
SYSTEM SETUP PROGRAM configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system
setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
Troubleshooting 69
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the
boot routine. Run the Keyboard Controller test in Dell Diagnostics.
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the Stuck Key test in Dell
Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management
MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated. Reinstall the
VALUE EXPECTING VALUE memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the program
again. If the error message still appears, see the software
documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated. Reinstall the
READ VALUE EXPECTING VALUE memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated. Reinstall the
MEMORY WRITE/READ FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated. Reinstall the
NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is your
boot device, ensure that the drive is installed, properly seated, and
partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.
NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME You have too many programs open. Close all windows and open the
PROGRAMS AND TRY AGAIN program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists, Contact
Dell.
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.
SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive. You
may have a defective sector or corrupted File Allocation Table (FAT)
on the hard drive. Run the Windows error-checking utility to check
the file structure on the hard drive. See Windows Help and
Support for instructions (click Start > Help and Support). If a large
number of sectors are defective, back up the data (if possible), and
then format the hard drive.
SEEK ERROR The operating system cannot find a specific track on the hard drive.
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics. If the message reappears,
Contact Dell.
70 Troubleshooting
TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the System
Setup program, then immediately exit the program. If the message
reappears, Contact Dell.
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration settings
may require recharging. Connect your computer to an electrical
outlet to charge the battery. If the problem persists, Contact Dell.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP The time or date stored in the system setup program does not
PROGRAM match the system clock. Correct the settings for the Date and
Time options.
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact Dell.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.
System error messages

Table 6. System error messages
System message Description

Alert! Previous attempts at booting this system The computer failed to complete the boot routine three consecutive
have failed at checkpoint [nnnn]. For help in times for the same error.
resolving this problem, please note this
checkpoint and contact Dell Technical Support
CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
CPU fan failure CPU fan has failed.
System fan failure System fan has failed.
Hard-disk drive failure Possible hard disk drive failure during POST.
Keyboard failure Keyboard failure or loose cable. If reseating the cable does not solve
the problem, replace the keyboard.
No boot device available No bootable partition on hard disk drive, the hard disk drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and
partitioned as a boot device.
• Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt A chip on the system board might be malfunctioning or

motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM has S.M.A.R.T error, possible hard disk drive failure.
reported that a parameter has exceeded its
normal operating range. Dell recommends that
you back up your data regularly. A parameter
Troubleshooting 71
System message Description
out of range may or may not indicate a
potential hard drive problem
72 Troubleshooting
5
Getting help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
Getting help 73

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Regulatory Model: D11S

1 Working on your computer............................................................................................................................. 5

2 Technology and components..........................................................................................................................7

3 Removing and installing components............................................................................................................12

Turning off your computer — Windows 10

2 Click or tap and then click or tap Shut down.

Before working inside your computer

1 Ensure that you follow the Safety Instruction.

Working on your computer 5

After working inside your computer

1 Connect any telephone or network cables to your computer.

6 Working on your computer

• Intel Pentium Gold G5400 (2 Cores/4MB/4T/3.1GHz/35W); supports Windows 10/Linux

Key notch difference

Technology and components 7

Figure 2. Thickness difference

Figure 3. Curved edge

8 Technology and components

Type Data Transfer Rate Category Introduction Year

USB 2.0 480 Mbps High Speed 2000

USB 3.1 Gen 2 10 Gbps Super Speed 2013

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

• Higher transfer rates (up to 5 Gbps)

Technology and components 9

• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

10 Technology and components

HDMI 2.0 Features

Technology and components 11

• Small flat blade screwdriver

Screw size list

Small form factor board components

12 Removing and installing components

Removing and installing components 13

2 Follow the procedure in After working inside your computer

14 Removing and installing components

Removing and installing components 15

Coin cell battery

16 Removing and installing components

Removing and installing components 17

Hard drive assembly

18 Removing and installing components

Removing and installing components 19

20 Removing and installing components

Removing and installing components 21

22 Removing and installing components

Removing and installing components 23

24 Removing and installing components

Removing and installing components 25

26 Removing and installing components

Removing and installing components 27

28 Removing and installing components

Removing and installing components 29

Hard drive and optical drive module

30 Removing and installing components

Removing and installing components 31

32 Removing and installing components

Removing and installing components 33

34 Removing and installing components