Assessment 2 - BSBXDB501.Doc Usha
Assessment 2 - BSBXDB501.Doc Usha
Assessment 2 - BSBXDB501.Doc Usha
Assessment Details
Qualification Code/Title
Assessment Type Assessment -02 (Project ) Time allowed
Due Date Location AHIC Term / Year
Unit of Competency
National Code/Title BSBXDB501 Support Staff members with disability in the workplace
Student Details
Student Name Student ID
Assessor Details
Assessor’s Name
RESULTS (Please
SATISFACTORY NOT SATISFACTORY
Circle)
Feedback to student:
Student Declaration: I declare that I have Assessor Declaration: I declare that I have conducted
been assessed in this unit, and I have been a fair, valid, reliable and flexible assessment with this
advised of my result. I am also aware of my student, and I have provided appropriate feedback.
appeal rights.
Signature Signature
Date
Date
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ January 2024 Page 1 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
This assessment is to be completed according to the instructions given below in this document.
Should you not answer the tasks correctly, you will be given feedback on the results and gaps in
knowledge. You will be entitled to one (1) resubmit in showing your competence with this unit.
If you are not sure about any aspect of this assessment, please ask for clarification from your
assessor.
Please refer to the College re-submission and re-sit policy for more information.
If you have questions and other concerns that may affect your performance in the Assessment,
please inform the assessor immediately.
Please read the Tasks carefully then complete all Tasks.
To be deemed competent for this unit you must achieve a satisfactory result with tasks of this
Assessment along with a satisfactory result for another Assessment.
This is an Open book assessment which you will do in your own time but complete in the time
designated by your assessor. Remember, that it must be your own work and if you use other
sources then you must reference these appropriately.
Resources required completing the assessment tasks are Learner guide, PowerPoint
presentation, Unit Assessment Pack (UAP), Access to other learning materials such as textbooks,
Access to a computer, the Internet and word-processing system such as MS Word.
Submitted document must follow the given criteria. Font must be Times New Roman, Font size
need to be 12 and line spacing has to be Single line.
Once you have completed the assessment, please upload the softcopy of the Assessment into
AHIC Moodle.
Plagiarism is copying someone else’s work and submitting it as your own. Any Plagiarism will result
in a mark of Zero.
Reasonable Adjustments
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 2 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 3 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 4 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
You can appeal against a decision made in regards to your assessment. An appeal should only be made if
you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient
grounds to believe that you are entitled to be assessed as competent. You must be able to adequately
demonstrate that you have the skills and experience to be able to meet the requirements of units you are
appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to
make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The AHIC
will examine the appeal and you will be advised of the outcome within 14 days. Any additional information
you wish to provide may be attached to the appeal form.
Academic Integrity:
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the
work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
• Undertake studies and research responsibly and with honesty and integrity
• Ensure that academic work is in no way falsified
• Seek permission to use the work of others, where required
• Acknowledge the work of others appropriately
• Take reasonable steps to ensure other students cannot copy or misuse your work.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Plagiarism:
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass
them off as your own by failing to give appropriate acknowledgement. This includes material sourced from
the Internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which
includes:
Paraphrasing and presenting work or ideas without a reference
Copying work either in whole or in part
Presenting designs, codes or images as your own work
Using phrases and passages verbatim without quotation marks or referencing the author or web
page
Reproducing lecture notes without proper acknowledgement.
Collusion:
Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other
people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or student’s external to the RTO. This
applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
• Work with one or more people to prepare and produce work
• Allow others to copy your work or share your answer to an assessment task
• Allow someone else to write or edit your work (without rto approval)
• Write or edit work for another student
• Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and academic
misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who engage
in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead to
disciplinary action.
Font must be Times New Roman, Font size need to be 12 and line spacing has to be Single line.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 6 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Your assessment needs to be submitted as an electronic copy unless requested differently by your
assessor.
The Assessment file name for electronic copy should follow :
Referencing
Include a reference list at the end of your work on a separate page or as footnotes. You should reference
the sources you have used in your assessments in the Harvard Style.
To access a web-based tool, see Harvard Style online generator
http://www.harvardgenerator.com
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 7 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Introduction
This assessment task is designed to evaluate student’s knowledge essential to support staff members with
disability in the workplace in a range of contexts and industry settings and knowledge regarding the
following:
Knowledge of the current legislation, standards and other instruments that promote the needs and
rights of people with disability, including:
Knowledge of the definition of ‘reasonable adjustment’ within the organisational context, taking note
of the organisation’s size, capabilities and resource base
Knowledge of the support strategies, resources and reasonable adjustments that can be
implemented to meet staff member support needs, including:
Knowledge of the anonymous and identifying processes for staff members to learn about available
supports and discuss support needs, including:
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 8 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
o online resources
o hotlines
o workplace support teams
o one-on-one conversations
Knowledge of the inclusive language and person-first expressions to use when communicating with,
or about, staff members with disability.
Assessment Task 2: Project – You must work through a range of activities and complete a project
portfolio.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
This is the second (2) assessment task you must successfully complete to be deemed competent in
this unit of competency.
This assessment task is a Skills Test.
This assessment task consists of four (4) practical demonstration activities.
Activity 1: Promote additional support to staff members
Activity 2: Plan to address additional support needs for staff members with a disability
Activity 3: Implement additional support for staff members with a disability
Activity 4: Monitor effectiveness of supports and strategies and make any improvements
You must attempt all activities of the project for your trainer/assessor to assess your competence in this
assessment task.
Purpose of the assessment
The purpose of this assessment task is to assess the student’s knowledge and skills essential to support
staff members with disability in the workplace in a range of contexts and industry settings.
Skills to implement workplace initiatives that encourage and promote employees to disclose and/or
share information about their disability or support needs.
Skills to inform staff members about the supports and adjustments that are available to them, the
benefits of requesting assistance, and the processes for discussing additional support needs.
Skills to consult with self-identified staff members to discuss their work abilities, challenges, and
additional needs.
Skills to set goals and expectations for additional support with individual staff members.
Skills to agree with staff members on additional supports and strategies to be implemented, including
any reasonable adjustments to meet their additional needs.
Skills to make the necessary workplace arrangements to provide additional support and/or reasonable
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Skills to change strategies and supports in response to staff feedback and preferences
Task instructions
This assessment task aims to assess the students’ knowledge essential to support staff
members with disability and address their workplace related needs.
The student will take on the role of HR Manager.
The trainer/assessor must assign a team of five (5) team members to the student.
Three of the team members will take on the role of three (3) team members with a disability:
o Staffie
o Richa
o James
The trainer/assessor will assign the roles of team members for each activity to the staff
members.
Each student will be assessed individually for all assessment activities.
The student must use the templates provided to document their responses.
The student must follow the word limits specified in the templates.
The trainer/assessor must assess the student using the performance checklist provided.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBXDB501 Support Staff members with disability in the workplace Version V1.0/ July 2021 Page 11 of 76
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Project:
This assessment task requires you to support staff members with a disability and address their work-related
needs to ensure that staff members are able to perform to the full extent of their capabilities with minimal
barriers to work.
This includes:
Informing the staff members about the available staff members and encouraging them to disclose
disabilities and discuss additional support needs.
Collaborating and consulting with individual staff members with a disability to:
Monitor the effectiveness of supports and strategies and making any necessary improvements to
ensure that additional support needs are met.
Addressing support needs outside the scope of own role by referring to additional or specialist
support providers.
During this assessment task, you will be required to complete the following activities:
Activity 2: Plan to address additional support needs for staff members with a disability
Activity 4: Monitor effectiveness of supports and strategies and make any improvements
Assessment environment
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Physical condition: An environment set up by the training organisation that accurately represents
workplace conditions. The simulated environment must meet the following assessment criteria.
Assessment criteria:
Your trainer/assessor will ensure that the simulated environment meets the following assessment criteria.
The workplace setting or a simulated workplace must allow the student to support
staff members with a disability and address their work-related needs to
ensure that staff members are able to perform to the full extent of their
capabilities with minimal barriers to work.
This includes:
Informing the staff members about the available staff members and
encouraging them to disclose disabilities and discuss additional support
needs.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
The workplace setting or the simulated workplace must provide the student with
access to the following document and resources.
o MS Office
o Printer
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Workplace setting or simulated workplace must provide the student with the
opportunity to analyse the organisational environment.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Case study
Introduction
“ONLINE MEDIA SOLUTIONS” is an online marketing and web development agency based in Melbourne,
Australia. From idea to design, development and marketing, we achieve results for our clients and grow
their business.
We have ventured into the web service industry to offer superior and unique services to small businesses
and institutions. Our experience and expertise in web sales and e-commerce give us the backing to provide
solutions that are currently lacking in the market.
There is an all-time high demand for web development and marketing for small businesses, with signs of
rising further. Interestingly, few web developers have taken advantage of this opportunity, leaving the
industry with no dominant participants.
The high costs of the projects and the focus on bigger companies and institutions could contribute to why
this market remains untapped. We have a system that will reduce project costs dramatically, allowing us to
offer quality services at reduced costs.
Mission
We aim to deliver quality solutions through our highly skilled team with a technical foundation. We are
bound to help hundreds of our clients impress their customers and improve their online image worldwide.
We are looking forward to providing solutions to our customers at very low as well as affordable costs.
Our vision
Our professional team is very specialised in delivering solutions for leading brands, non-profit organisations,
and innovative startup businesses. We are aiming to reach an elevated level of success ratio while providing
unique yet creative solutions to our customers.
Objectives
Keys to Success
We will offer quality web services to small businesses and institutions at affordable prices.
To build and tailor our services to small businesses.
We will establish alliances and partnerships with Internet service providers and companies in
computer consultancy
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Services offered
o Web design
o E-commerce
o Web development
Graphic Design
o Logo design
Application development
Online marketing
o Content marketing
Copyrighting
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Values
● Reliability
● Quality
● Innovation
● Respect
Strategic directions
The strategic direction of Online Media Solutions is to achieve its mission and vision is through:
● Engaging with customers through quality research and understanding supported by marketing
techniques
● Establishing a reputation for exceptional customer service and end to end solutions
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Organisational hierarchy
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Online Media Solutions provides a workplace free from discrimination and harassment. Employees must
understand their rights and responsibilities under human rights and anti-discrimination law. At the
company, the practice of diversity is widely observed, and employees are hired from a wide range
of backgrounds such as differences in ages, gender, ethnicity, physical ability, sexual orientation,
religious belief, work experience, and educational background.
The company believes that implementing effective anti-discrimination, anti-harassment procedures, and
diversity at Online Media Solutions can improve productivity and increase efficiency.
The policy applies to all staff, including contractors and covers all work-related functions and activities,
including external training courses. The policy also applies to all recruitment, selection and
promotion decisions.
EEO
Online Media Solutions adopts diversity and inclusion by providing equal opportunity in employment to
people without any discrimination based on a personal characteristic protected under state and
federal equal opportunity legislation that includes:
age
women in the workplace, e.g. breastfeeding
carer status
disability
employment activity
gender identity
industrial activity
Any employee found to have contravened this policy will be subject to disciplinary action, which may
include dismissal as outlined in Online Media Solutions’s complaint procedure. Employees must
report any behaviour that constitutes sexual harassment, bullying or discrimination to their
manager. Employees will not be victimised or treated unfairly for raising an issue or making a
complaint.
Online Media Solutions is committed to providing a workplace free from discrimination, sexual
harassment and bullying. Behaviour that constitutes discrimination, sexual harassment or bullying
will not be tolerated and lead to disciplinary actions being taken, which may include dismissal.
For the purposes of this policy, the following definitions apply but are not limited to:
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Lodging Complaint
If an employee believes they are being, or have been, discriminated against, sexually harassed or bullied,
the employee should follow this procedure.
1. Tell the offender that the behaviour is offensive, unwelcome, and against business policy and
should stop (only if employees feel comfortable approaching them directly, otherwise speak to the
manager). Keep a written record of the incident(s).
2. If the unwelcome behaviour continues, contact the Supervisor or manager for support.
3. If this is inappropriate, the employee feels uncomfortable, or the behaviour persists, contact
another relevant senior manager. Employees may also lodge a complaint with the Equal
Opportunity and Human Rights Commission, the Australian Human Rights Commission, or take
action under the Fair Work Act 2009.
Employees should feel confident that any complaint they make is to be treated as strictly confidential.
When a manager receives a complaint or becomes aware of an incident that may contravene EEO
policies, they should follow this procedure.
1. Listen to the complaint seriously and treat the complaint confidentially. Allow the complainant to
bring another person to the interview if they choose to.
2. Ask the complainant for the full story, including what happened, step by step.
4. Ask the complainant to check their notes to ensure the record of the conversation is accurate.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
6. If an investigation is not requested (and the manager is satisfied that the conduct complained is
not in breach of EEO policies), then the manager should:
act promptly
maintain confidentiality
2. Advice on the potential outcomes of the investigation if the allegations are substantiated
6. Interview the alleged harasser separately and confidentially and let the alleged harasser know
exactly what they are being accused of. Give them a chance to respond to the accusation. Make it
clear they do not have to answer any questions; however, the manager will still make a decision
regardless.
10. Check to ensure the action meets the needs of the complainant and ONLINE MEDIA SOLUTION
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
11. If the resolution is not immediately possible, refer the complainant to more senior management. If
the resolution needs a more senior manager’s authority, refer the complainant to this manager.
12. Discuss any outcomes affecting the complainant with them to make sure where appropriate you
meet their needs
Possible outcomes
If, after an investigation, management finds the complaint to be justified, management will discuss with
the complainant the appropriate outcomes which may result in:
staff training
Reasonable adjustments and/or changes (If making these adjustments mean a very high cost or great
disruption to the workplace, it is deemed as to be reasonable) are made to an employee with a
disability to work safely and productively. Online Media Solutions will make reasonable adjustments
for a person with a disability who:
requires the adjustments in order to participate in the recruitment process or perform the genuine
and reasonable requirements of the job.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
providing telephone typewriter (TTY) phone access for employees with hearing or speech
impairments
approving more regular breaks for people with chronic pain or fatigue
Policy statement
The organisation does not discriminate against people based on age, race, colour, religion, ancestry,
national origin, age, gender, sexual orientation, marital status, veteran status or physical or
intellectual disability in the recruitment of students or the implementation of its policies, procedures
and activities. Sexual harassment is prohibited.
The objectives of this policy are for the organisation are to:
Give specific acknowledgement and support to the cultures of Australian Indigenous peoples;
Provide a diverse, flexible and creative work environment which acknowledges, supports, values
and encourages cultural diversity and assists in the development of understandings of and
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Emphasise the value of cultural diversity and strengthen its commitment to cultural inclusiveness,
in all departments.
Educate employees so that they can respond sensitively, sympathetically and justly in any cultural
context;
Attempt to redress any unfair, discriminatory or illegal practices which may result or have resulted
directly or indirectly from cultural difference, identity and/or context;
As far as is reasonably practicable, provide culturally appropriate support services for Australian
Indigenous and international students and staff.
Guiding principles
To treat all employees, prospective employees, contractors, consultants, members and suppliers,
fairly and equally regardless of their gender, age, sexuality, culture/ethnicity, language and
religious beliefs, and regardless of any disability or flexible workplace practices.
To value diversity by maintaining a safe work environment and taking action against inappropriate
workplace behaviour including discrimination, harassment, bullying and victimisation.
To promote an organisational culture that values diversity and tolerates differences by developing
and offering work arrangements that help to meet the needs of a diverse workforce.
To promote the recruitment of employees and directors impartially from a diverse field of suitably
qualified candidates.
To provide learning and development strategies and opportunities to develop all employees'
knowledge, skills, and experience.
Code of ethics
The organisation acknowledges its role as a responsible corporate citizen. The organisation’s success will
result not simply from satisfying specific equipment needs for a quality product at reasonable prices
but from conducting its business with integrity and in accordance with the core values of the
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
organisation.
o performance excellence
o diversity
o sustainability
respect and treat others (colleagues, managers, reports, clients, customers and organisational
stakeholders) with fairness
act in accordance with relevant legislation, standards and industry codes of practice
act honestly to protect the reputation of the organisation; avoid the fact or appearance of a conflict
of interest
protect the privacy of others in accordance with organisational privacy and recordkeeping policies.
The purpose of this policy is to underscore the organisation’s commitment to the elimination of all forms of
bullying and harassment in the workplace. All employees have the right to conduct their work within
a fair, supportive, high-performance environment.
Harassment, victimisation and bullying in the workplace are illegal, and such actions are not tolerated by
the organisation.
Staff members found to be harassing or bullying other members of staff or customers will face disciplinary
action ranging from counselling and performance management to summary dismissal.
This policy applies to all officers, employees and contractors of the organisation. Relevant legislation may
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
The purpose of this policy is to underscore the organisation’s commitment to the fair treatment of all
personnel and customers.
The organisation values the diversity of its team, clients and communities and respects the rights of
individuals and groups to operate in an environment free of discrimination.
Access and equity (diversity and anti-discrimination) are fundamental to the operations of the
organisation. It is embedded in policies, practices and forward planning. The organisation
recognises the importance of diversity in achieving our vision.
The organisation understands the business environment and actively assists customers to reach their
optimum potential. Our primary objective is to be solution-oriented and focused on customer needs.
The organisation recognises that valuing diversity is pivotal to achieving its vision.
A welcoming, supportive environment will be provided, leading to positive learning and employment, and
individuals having the opportunity to reach their optimum potential.
At the organisation, anyone engaged in employment or the provision or receipt of training and/or services
has the right to operate in an environment that is free from discrimination on the grounds of the
following 19 characteristics:
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Procedures are in place for handling any grievances, including complaints of discrimination, unfair
treatment or harassment. Complaints will be taken seriously, and every effort will be made to resolve
them quickly, impartially, empathically and with appropriate confidentiality. Victimisation of complainants
and witnesses is illegal.
Complaints may also be lodged with a relevant government agency or regulatory body. This policy
applies to all officers, employees and contractors of the organisation.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Responsibilities
The organisation’s board is committed to workplace diversity, with a focus on supporting the
representation of women at the senior level of the organisation and on the organisation’s board.
Human Resources is responsible for developing measurable objectives and strategies to meet the
objectives of the diversity policy (measurable objectives) and monitoring the progress of the measurable
objectives through the monitoring, evaluation and reporting mechanisms listed below.
Human Resources may also set measurable objectives for achieving gender diversity and monitor their
achievement. The board, collectively, will conduct all Board appointment processes in a manner that
promotes gender diversity, including establishing a structured approach for identifying a pool of
candidates, using external experts where necessary.
Strategies
recruiting from a diverse pool of candidates for all positions, including senior management and the
board;
identifying specific factors to take account of in recruitment and selection processes to encourage
diversity;
developing programs to develop a broader pool of skilled and experienced senior management
and board candidates, including, workplace development programs, mentoring programs and
targeted training and development;
any other strategies, the Board or Human Resources develops from time to time.
Human Resources will monitor the scope and currency of this policy. The organisation is responsible for
implementing, monitoring and reporting on the measurable objectives as established by Human
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Resources. In addition, the board will review progress against the objectives as a key performance
indicator in its annual performance assessment.
Reporting
Human Resources will report annually to the board on the achievement of the objectives. The board will
include in the Annual Report each year:
the proportion of women employees in the whole organisation, at senior management level and
Board level.
Complaint procedures
Individuals who have been discriminated against or harassed seek advice only from their
supervisor/ specialist officer as they wish to deal with the situation themselves or ask their
Supervisor to speak to the alleged harasser on their behalf.
Alternately, a supervisor or manager could observe inappropriate behaviour occurring and act
even though no complaint has been made.
The Supervisor or manager should calmly and sensitively discuss the individual’s concerns with
the alleged harasser and reinforce the organisation’s policies on appropriate workplace
behaviours.
This discussion should be conducted privately to ensure the matter remains between the two
parties only.
An investigation is not required if the alleged harasser admits the behaviour. The complaint can
then be resolved through conciliation or counselling.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Act with respect for individual rights to freedom of expression, self-determination, and decision-
making in accordance with relevant laws and conventions.
Provide supports and services in a safe and competent manner with care and skill.
Promptly take steps to raise and act on concerns about matters that might have an impact on the
quality and safety of supports provided to people with disabilities.
Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and
abuse.
Work team
You are working as HR Manager in Online Media Solutions. You have been assigned a team of five (5)
team members to look after the human resource operations of the organisation. The general roles and
responsibilities of the HR team members are as follow:
Recruiting candidates.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Processing payroll
Three (3) out of the five (5) team members you manage has a disability. Following is a description of team
members that have a disability:
Steffie has arthritis. Steffie experiences periods of pain and fatigue that make it difficult to perform day-to-
day activities.
Steffie even experiences issues with simple job duties like typing on a keyboard, gripping a pen, holding the
phone to your ear or standing for a period of time. A height-adjustable workstation is provided to Steffie for
work.
Richa is suffering from blindness or low vision. This is affecting her ability to read, operate a computer, or
navigate safely around the workplace. The organisation has existing screen-magnification (ZoomText) and
screen-reading software (JAWS) to help Richa work on a desktop.
James is suffering from mobility/dexterity impairment. Due to paralysis, James has limitations with his left
leg. Further, paralysis has impacted James strength, speed, endurance, and coordination.
James uses a motorised scooter at work. The workplace has exiting ramps to provide assistance to James.
Existing workplace initiatives that promote and encourage staff members to disclose or share
information about their disability or support needs
Managers conduct a discussion with their team members and encourage the team members to disclose or
share needs for any adjustments or support requirements to address their work-related needs.
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Management is committed to ensuring that the workplace is flexible and accessible to employees with
disabilities. Management wants the HR Manager to assess the needs of the workers with disabilities and
support them by addressing their workplace-related needs to ensure that staff members are able to perform
to the full extent of their capabilities with minimal barriers to work.
This includes:
Informing the staff members about the available staff members and encouraging them to disclose
disabilities and discuss additional support needs.
Collaborating and consulting with individual staff members with a disability to:
Monitor the effectiveness of supports and strategies and making any necessary improvements to
ensure that additional support needs are met.
Addressing support needs outside the scope of own role by referring to additional or specialist
support providers.
You are working as HR Manager in Online Media Solutions. Part of your job role requires you to support
staff members with a disability and address their workplace-related needs. The roles and responsibilities are
as follow:
Implement workplace initiatives that encourage and promote employees to disclose and/or share
information about their disability or support needs.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Inform staff members about the supports and adjustments that are available to them, the benefits of
requesting assistance, and the processes for discussing additional support needs.
Consult with self-identified staff members to discuss their work abilities, challenges, and additional
needs.
Set goals and expectations for additional support with individual staff members.
Agree with staff members on additional supports and strategies to be implemented, including any
reasonable adjustments to meet their additional needs.
Make the necessary workplace arrangements to provide additional support and/or reasonable
adjustments to individual employees.
Refer to additional support providers and specialists if the required assistance exceeds the scope of
one's own role.
Inform other relevant staff of their role in providing additional assistance to specific staff members.
Examine and solicit feedback from staff members on strategy and support implementation.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Skills Test:
This assessment task requires you to support staff members with a disability and address their work-related
needs to ensure that staff members are able to perform to the full extent of their capabilities with
minimal barriers to work.
This includes:
Informing the staff members about the available staff members and encouraging them to disclose
disabilities and discuss additional support needs.
Collaborating and consulting with individual staff members with a disability to:
Monitor the effectiveness of supports and strategies and making any necessary improvements to
ensure that additional support needs are met.
Addressing support needs outside the scope of own role by referring to additional or specialist
support providers.
During this assessment task, you will be required to complete the following activities:
Activity 2: Plan to address additional support needs for staff members with a disability
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Activity 4: Monitor effectiveness of supports and strategies and make any improvements
Roles and responsibilities: Operations Manager: The Operations Manager is the individual who
supervises or is in charge of the organisation. They belong to a higher rank or status. Their job role
and responsibilities are:
The trainer/assessor must assign a team of five (5) team members to the student.
Three of the team members will take on the role of three (3) team members with a disability:
o Staffie
o Richa
o James
The trainer/assessor will assign the roles of team members for each activity to the staff members.
Task requirements
You will be assessed on your technical knowledge and skills to complete this project.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
You will be assessed on working in a team environment and meeting your job role and
responsibilities.
All individuals must complete their roles and assigned responsibilities and meet the specified
deadlines.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
This activity requires you to communicate the supports available to staff members and encourage staff
members to disclose disabilities and/or discuss additional support needs.
To do so, you are required to complete the steps given below and complete any templates associated with
each step:
Step 1: Determine the following based on the case study's information analysis and by conducting online
research and document using Template 1.
Step 2: Implement workplace initiatives that promote and encourage staff members to disclose and/or
share information about their disability or support needs.
Engage in a one-on-one session with each team member with a disability from the team assigned.
Conduct discussion on the following:
Encourage staff members to disclose and/or share information about their disability or support
needs.
Further, document the information about the disability or support needs of each team member using
Template 1.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Being the HR manager in online media solution. I will have to make adjustments to support available staff
to cope up with their disabilities to ensure that they are working effectively. The necessary help and
support is to be provided to individual staff. All the three staff, Stifle, Richa and James are suffering from
disabilities which hinders their performance. The supports like verbal assessment, creating a climate of
support, providing information or course materials in accessible format like text book in braille.
The benefits of requesting additional support ensures the policies and legislative we follow are being met
legally and ethically. More importantly the staff will be more confident and will be satisfied to work
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
for the origination. The staff will be productive and efficient and will work in full potential
The process through which they can discuss additional support needs are, holding a meeting where they
will be given opportunity to talk about their problem and plan and request the help and support.
Making them write the report and suggesting them to write a recommendation and suggestion letter to the
HR department which will be highly informational providing the important information about their
problems and how we can provide complex need to the staffs.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Staffie: she is suffering from arthritis which is condition where one or more joints are swelling causes
painand fatigue. She could be referred to a good osteoarthritis. she is having issue with little things
liketyping keyboard and even griping pen.
Richa: Richa is suffering form blindness and low vision. She has issue with reading words and
operatingcomputer. She could be referred to an optometrist. She could also be given an eye wear
to improveher visibility
James:James is suffering form mobility and dexterity impairment which has him reduced the function
ofhis left leg creating difficulty for him to walk. It also impacts his strength, speed and coordination.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Activity 2: Plan to address additional support needs for staff members with a disability
This activity requires the student to plan to address additional support needs for staff members with a
disability.
To develop a plan to address the additional support needs of the three (3) staff members with a disability,
you need to collaborate and consult with them regarding the following:
To collaborate and consult with each team/staff member with a disability, you are required to arrange a one-
on-one meeting with them. The staff members include the following:
Staffie
Richa
James
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
To conduct the meeting, you must follow the meeting process and the meeting script provided below.
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Meeting process:
Before the meeting Confirm the meeting time and place with the trainer/assessor.
During the meeting 2. Collaborate and consult with staff members with a disability to:
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Script: Meeting
The HR Manager/Student collaborate and consult with Staffie. During the discussion, the HR
Manager/Student will ask the following questions:
Q1. What are the work challenges that you face during your time at work?
Q2: What additional support needs are required to support the work operations?
Q4: What strategies, supports, reasonable adjustments or resources are required to be implemented
to address support needs?
Script for Staffie: Note: Staffie will discuss the following with the HR Manager:
Providing provision of hot bags and arthritis gloves for joint pains.
Script: Meeting
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
The HR Manager/Student collaborate and consult with Richa. During the discussion, the HR
Manager/Student will ask the following questions:
Q1. What are the work challenges that you face during your time at work?
Q2: What additional support needs are required to support the work operations?
Q4: What strategies, supports, reasonable adjustments or resources are required to be implemented
to address support needs?
Script for Staffie: Note: Richa will discuss the following with the HR Manager:
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Script: Meeting
The HR Manager/Student collaborate and consult with James. During the discussion, the HR
Manager/Student will ask the following questions:
Q1. What are the work challenges that you face during your time at work?
Q2: What additional support needs are required to support the work operations?
Q4: What strategies, supports, reasonable adjustments or resources are required to be implemented
to address support needs?
Script for Staffie: Note: James will discuss the following with the HR Manager:
1. I experience issues:
Opening doors
Automated doors
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Template 2: Plan to address additional support needs for staff members with disabilities (Steffie)
Plan to address additional support needs for staff members with disabilities (Steffie) (300-400
words)
Work challenges
Steffie is suffering from arthritis which causes her lot of periods of pain and fatigue making her hard
toperform day-to-day activities for a longer period of time. She cannot type in keyboard she
hastrouble to hold the pen. She also can't stand for a longer period of time. All these work
challengesthings make it very hard for her to be productive and work in her full potentia
In the meeting we discussed about the suggestion and support measures. We have come up with the
plan to refer her to a good osteoarthritis and taking good medicines. Her working hours has been
reduced by an hour. She will also be working from home for 3 days a week. During the office time
she will be given hot bags and arthritis gloves for joint pain
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
She prefers to work form home with flexible working arrangement which we implemented. She also
prefers to be working for less hour which we arranged by deducting the her working hour
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
The strategies we will use is she will be working form home with a laptop for 3 times a week and will
cometo office 3 times a week. This change has been made to make sure she gets enough rest and
hastime for check-ups and to work on herself and her arthritis.She always has been working with
usfor 8 hours a day which has been reduced to 7 hours a day with no salary deduction. She is
toinstall a virtual meeting app called ZOOM for the days she will be working from home. She needs
tobe in a conference call while working to make sure she gets help form her colleague and maintain
aworking environment which will ensure the productiveness
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Template 3: Plan to address additional support needs for staff members with disabilities (Richa)
Plan to address additional support needs for staff members with disabilities (Richa) (300-400
words)
Work challenges
Richa is suffering form low vision which causes here to have certain work challenges. The low
visioncaused her to lose the ability to read the documents and papers and she can't see
everythingclearly in the monitor she also has difficulty to operate computer. And when she is in the
officepremises, she says that she has difficulty navigating through the premises due to her low
vision
She needs a good ophthalmologist for her eye. The eye wear could help her to reduce the blindness
andimprove vision. She will be given a magnification software for Personal Digital Assistant (PDA)
and mobilephone. Which will solve the problem of her not being able to operate computer. The PDA
will guide andhelp her to operate the computer. The other thing she will be provided for additional
support needs is avideo magnifier for reading printed materials. The video magnifier will help her to
read the documents.Solving another work challenge
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
During the meeting we also discussed about her individual preference support. She says that she
prefersto work from home as she needs to go for regular check-ups. We helped her preference by
makingher work only one day at the office premises for the rest of 5 days a week she will be
working formhome
Since she will be working from home, we asked her to install a app on her laptop called ZOOM which will
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
be used to conduct a conference call for her while working. She will also be provided with a
Magnification software for Personal Digital Assistants (PDA) and mobile phone and a Video
magnifier for reading printed material. The tactile ground surface indicators (TGSI) will be installed
in the office premises, which will guide her to navigate through the office with her condition of low
vision
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Template 4: Plan to address additional support needs for staff members with disabilities (James)
Plan to address additional support needs for staff members with disabilities (James) (300-400
words)
Work challenges
James is suffering form dexterity/mobility impairment. Which makes his left leg paralysed. Due to this
immobility, he faces work challenges issue with opening doors and travelling to the office on a regular
basis. Due to his paralysed leg his strength, speed, endurance and coordination has been impacted
His support will be installing automated doors in his department. As he is having issue and difficulty
opening doors. Also, a handrail on the side of the desktop will be installed for his safety and support
as he has his left leg paralysed, he has difficulty standing up and sitting down, the handrail will be a
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
good support for his body to perform a basic movement. Other working challenge that he faces is
he is having issue to travel to the office on a regular basis. His shift has been changed he will only
be working in office in alternate days of the week and will be working form home when he is not in
his office.
During the meeting he says that he prefers to work form home on alternate days and we agreed upon it
seeing his current working problems. We have decided that he will be working in the office in
alternative days of the week and when he is not working in his office department, he will be working
from home.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Since he will be working from home, we asked him to install a app on his laptop called ZOOM which will
be used to conduct a conference call for him while working creating a good working environment. To
install automatic doors, we contacted a project manager and prepared a budget of $500 which will
help him as he is unable to open doors. At the same time a hand rail will be installed in his office
while talking about the project manager this will cost us about $100
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
This activity requires the student to implement workplace arrangements or adjustments to fulfil the provision
of agreed additional support for the following staff members with a disability:
Staffie
Richa
James
To implement workplace arrangements or adjustments to fulfil the provision of agreed additional support for
each team member, you are required to follow the steps given below and complete any templates
associated with each step.
Step 1: Prepare an action plan to make necessary workplace arrangements to implement additional support
or reasonable adjustment for each staff member with disability specified above using the following
templates:
Include the following information in the Action plan based on the additional support agreed in Activity 2.
Resources required
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Step 2: Determine any two (2) support services that are beyond your scope of own role to provide
necessary workplace arrangements to implement additional support or reasonable adjustment and
refer to additional support providers and specialists. Further, document the following using Template
8.
Two (2) support services that are beyond your scope of own role
Step 3: Develop and advise the other two (2) team members of their role in providing additional support to
individual staff members. Further, document the following using Template 8.
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Action plan
Three (3) actions to be Steps to implement each action Resources required KPIs to monitor the
implemented to provide effectiveness of supports
additional support and strategies
She has been working with for us - She has been giving herself time
about 8 hours a day now she and treating her arthritis.
Working less hour will be working 7 hours a
day. She says that she has been
feeling a lot better now.
Means that she will be working
from 10am to 5pm.
Working from home 3 days a week She will be working for 3 days in To install a free app called zoom She has been giving herself time
office and 3 bdays from home and going to the doctor more
often.
To work from home we asked her
to installed a app called zoom to She says that she has been
sit in the conference when working feeling a lot better now
for a productive environment.
Providing her hot bag for her joint 3 days she works in office .The Hot water bag Key performance indicator says
pain kitchen staff will provide her that due to this water bag
a hot bag to relieve her joint process she ha been lot
pain. focused on her work than her
pain making the work more
productive
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Action plan
Three (3) actions to be Steps to implement each action Resources required KPIs to monitor the
implemented to provide effectiveness of supports
additional support and strategies
She will be provided with Magnifying software Personal key performance indicator shows
magnifying software for Digital Assistance that she has been effective
Personal Digital Assistance in operating computer.
which will help her to operate
Personal Digital Assistance (PDA) computer
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
She will be provided with a video A video magnifier Video magnifying for reading
magnifier which will help her shows that she has been
to read the printed more independent as she
documents used to ask help for her
Video magnifying for reading reeding the documents.
Which improved her
effectiveness
Asking the project manager, a Installing Tactile ground indicators Video magnifying for reading
tactile ground surface Budget of $200 shows that she has stopped
Tactile ground surface indicator indicator is to be installed. tripping and crashing. She
Where it will be easier to feels more confident in
navigate with poor sight walking through the
premises
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Action plan
Three (3) actions to be Steps to implement each action Resources required KPIs to monitor the
implemented to provide effectiveness of supports
additional support and strategies
Installing automated doors after $500 of budget for installing key performance indicator
talking to project manager. automated doors indicates that he has been
Automated doors feeling a lot better and has
stopped asking for help to
open doors which made him
and other people productive.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Installing handrails on side of the Hand rails Budget of $100 key performance indicator
desktop as it helps him stand indicates that the is more
and sit confident and happy and is
feeling a lot better after
installing the handrails
He will be working in alternate Installing ZOOM which is free app key performance indicator says
days in in office in a week that he is more satisfied staff
Flexible working hours and work from home and has been showing a
great productivity
To install a conference call ap
called ZOOM
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street, Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Two (2) support services that are beyond your scope of own role
Two support services that are beyond the scope of own roles are:
Stopping hate about disabilities – being HR manager I could counsel the staff I could show
them the policies and legislative about respecting the disable staff but I can’t really change
curing and treating disabilities- since being a HR manager I care about the staff problem of
disabilities and cannot treat them, usually the staff are referred to the health professional
In the above workbook I talked about the support services beyond my scope during this case
additional support providers and specialist are referred to treat the staffs
While talking about our respected three staff; Staffie, Richa and James individually they can
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street , Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Staffie: she is suffering with arthritis which causes her joint pain and fatigue she could be
referred to rheumatologist who are specialists in arthritis and disease that involves
Richa: she is suffering form low vision causing her half blindness she could be referred to
James: James is suffering from dexterity/mobility impairment which causes impact on his
strength, speed and coordination, his support provider could be a neurologist who are expert
n treating and diagnosing brain spine and nerves
Other staff should respect the condition of the disabled staff and respect and accept them as
they are. The HR department should conduct meeting to identify the problem they face
in the office and find solutions. The project manager should manage the project to
improve the office system to help disabilities which will be provided by the HR
department All the other staff should help the disable staff physically, mentally and
socially. They are not supposed to be bullied, teased or misbehaved. The nontechnical staff
are to update the existing documentation and raise staffing structures or
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street , Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
restructuring
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street , Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Activity context:
The support strategies were implemented. The other strategies were effective apart from the
use of arthritis gloves. Steffie is still having pain in her hands while working on
keyboards due to repetitive work.
This activity requires the student to examine the implementation of strategies and supports
and solicit feedback from staff members.
To do so, you are required to follow the steps given below and complete any templates
associated with each step.
Step 2: Consult with Staffie and determine how the improvements identified would
benefit her?
Step 3: Further, revise the action plan for Staffie and submit it to the
trainer/assessor.
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street , Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Template 9: Monitor effectiveness of supports and strategies and make any improvements
Monitor effectiveness of supports and strategies and make any improvements (200-
300 words)
Two (2) improvements as required to ensure additional support needs are met
Since Steffie is suffering from arthritis she had been having pain in her hand by using the
keyboard even after using arthritis gloves which did not have any good effect.
1. Speech to text recognition software: the software is available in the computer where
the user can speak and the speech will be translated into words in the computer which
2. Voice recognition software: since she has pain, she cannot navigate around the
computer with mouse and keyboard, a software could be installed to help her navigate
Australian Harbour International College | A: Level 1, 84 – 86 Mary Street , Surry Hills, NSW 2010 Australia
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Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: admissions@ahic.edu.au
W: www.ahic.edu.au
A: Level 1, 84 – 86 Mary Street
Surry Hills, NSW 2010 Australia
Since she has been having pain, she is not working at her full potential. She has been
lacking productivity due to her pain. If the 2 system are installed in her computer, she will be
good to go. Working in her full potential again. She will be working for 7 hours again. We
even talked with Steffie about installing the software and she was very positive and happy
about it. She says that she will be working efficiently again after the system has been
The End
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