User Guide

Exhibitor Passes and

Ticket Vouchers for Visitors April 9–12, 2024 . Messe München
ceramitec.com
User Guide
Exhibitor passes and tickets
Inviting customers to the trade show and assigning exhibitor
passes to your stand staff: The ticketing system of Messe
München enables you to manage this task effectively. And it
helps you keep track of your tickets or exhibitor passes at all
times. This user guide outlines the most important steps.
How to order
exhibitor passes
Step 1: Signing in to the Exhibitor Shop
First, please sign in to the ceramitec 2024 Exhibitor Shop with
your Messe München account. Under “Passes and Tickets” you
will find the sections “Exhibitor passes” and “Vouchers.”

Tip:
You want to order exhibitor passes or visitor
vouchers? Then please be sure to always
select the respective stand number for your
ticket order.

Step 2: Using the ticketing system

In the ticketing system you can, for example:

Order exhibitor passes and vouchers, enter the required

personal data of your customers or staff members, or
simply download the online vouchers as an Excel file,
view all information about your exhibitor passes and
vouchers at any time—for example, which have been
redeemed or used for a trade fair visit.

An advantage for your customers and employees:

Once they have personalized their ticket, they can use
the mobile ticket for smartphone and tablet or the
Print@home-Ticket.
Exhibitor passes
In the exhibitor passes section, you can order passes for
yourself and your colleagues and look up information on
the status of your passes.

The following menu items are available for selection:

Order exhibitor passes: Here you can assign exhibitor

passes to yourself and your stand staff.
Managing exhibitor passes: Here you will find information
about the status of exhibitor passes of your team members.
In addition, you can resend e-mails, download or disable
registered passes.

Tip:
In the top left-hand corner of the orange main
menu bar, you can see how many free exhibi-
tor passes are available to you for the stand
you selected in the Exhibitor Shop. The menu
on the left shows you which step you are cur-
rently working on.
How to order exhibitor passes
Open the menu item “Order exhibitor passes.” Important:
1. Start process: You will now be given information about Please click on “Add entries” to accept the
the order process and be guided to e-mail template via data you have entered.
“Next step.”

2. Select e-mail template: Here you will find the e-mail

template you can use to invite your staff: Be sure to also
select the language: you can send the e-mail in German
or English. In the context of your current order, all e-mails
will be sent in the language you have selected.

3. Personal data: In this menu, you enter data of your

colleagues to whom you want to assign exhibitor passes.
This can be done either manually or by uploading an
Excel list.

4. Verify: You can check all your input again, including

the language settings for e-mail communications.
If everything is correct, just click on “complete order.”
Otherwise, please use the options at the bottom of the
window to cancel the process or make corrections.

5. Confirmation: In this view you can see that the e-mails

have been sent to your team members.

Please note: Each employee requires his or her own

exhibitor pass.
Visitor ticket vouchers
Invite customers and potential business partners to The following menu items are available for selection:
the trade show! A professionally organized invitation
 Order vouchers:
campaign has many advantages: even more visitors to
Order vouchers for your customers now
the stand, enhanced customer loyalty, and the best
 Invite visitors or download the online vouchers
conditions for intensive networking.
as an Excel file:
Invite customers and potential business partners to
the trade show
 Managing vouchers and invitations:
Information about invited visitors and tickets actually
used
 Vouchers ordered:
Details of your orders for visitor vouchers
How to invite visitors
Tip:
to the fair Use the option to create campaigns
after you have ordered your
vouchers. This menu item will
Step 1: Ordering vouchers appear on the screen when you
In this menu, you order the required number of vouchers. click on “Invite visitors or download
The billing will occur as set out in the leaflet. the online vouchers as an Excel
file”. The campaign function
Next, select the desired shipping information and enter here enables you to send the vouchers
to which e-mail address you want your order to be sent. to your customers directly from
Complete your order after verifying your input data. the ordering system and also track
who has registered and redeemed
tickets at any time.
Step 2: Inviting visitors
Open the menu item “Invite visitors or download the Please note:
online vouchers as an Excel file”. Each person specified in this campaign needs an
At the bottom of the respective windows, several options individual e-mail address! This is the only way for
are available which you can click on to manage the your customers to create their own Messe Mün­chen
process. account and register in the registration portal. The
system will therefore alert you if you assign an
1. Start process: Use campaigns to invite your
e-mail address twice, allowing you to correct it.
customers and to separate, organize, and easily
structure and manage different target groups. You can
4. Verify: ou can check all your input again, including the
start a new campaign (“New campaign”) or use an
language setting for sending e-mails. If everything is
existing one (“Use existing campaign”).
correct, just click on “complete order.” Otherwise,
please use the options at the bottom of the window to
2. Select campaign type: Select whether you want
cancel the process or make corrections.
to invite your visitors by e-mail or receive the online
vouchers as an Excel file.
5. Confirmation: The vouchers have been sent by e-mail
to the persons you invited.

Campaign type: e-mail invitation

1. Select ticket type: View here the type and respective Campaign type: online vouchers as Excel file
amounts of tickets you have ordered
1. Select ticket type: View here the type and respective
amounts of tickets you have ordered.
2. Select e-mail template: Here you will find the e-mail
template which you can use to invite your customers.
2. Select the desired quantity of tickets.
The e-mail features a voucher link, through which your
customer can register his/her ticket. Be sure to also
3. Verify: You can check all your input again, including
select the language: you can send the e-mail in
the language setting for sending e-mails. If everything
German or English. In the context of your current
is correct, just click on “complete order.” Otherwise,
campaign, all e-mails will be sent in the language
please use the options at the bottom of the window to
you have selected.
cancel the process or make corrections.

3. Personal data: In this menu, you can enter the details

4. Complete your order: Please download your online
of customers whom you wish to invite as visitors. This
vouchers as an Excel file.
can be done either manually or by uploading an Excel
list.
Menu item:
Managing vouchers and invitations
Here you will find information about the status of ticket
vouchers sent to your customers. In addition, you can
resend e-mail invitations and download registered tickets.

Menu item:
Vouchers ordered
In this summary, you can see your orders for ticket
vouchers at a glance. You can also download this list
as an Excel spreadsheet. In addition, you will find
information about the order quantity and the amount of
sent and actually used ticket vouchers.

Optionally, you can download an Excel file with the

ticket vouchers, which you then send to your customers
individually.

The voucher options

1. Sending online vouchers via the ticket  The online voucher link is automatically integrated
system into the e-mail and takes the recipient directly to the
registration where she/he only needs to enter her/his
Effective invitation management personal data.
The easiest and most uncomplicated way to invite  The invitation e-mail with the voucher links can
customers to ceramitec with an online voucher? be resent at any time thanks to the voucher
Simply leave it to us—or to be more precisely: management.
to the online campaign tool of the new ticket system.  The system records all assigned voucher numbers/
A few clicks and the vouchers are sent automatically. links and thus prevents errors.
 Already sent vouchers can be viewed online at any
Maximum advantages at minimum effort: time and you can track which vouchers have been
 You use the pre-formulated invitation e-mail stored redeemed.
in the system. Thus, you do not need to create an own
shipment campaign.
The voucher options
2. Sending online vouchers by e-mail 3. S
 ending online vouchers by mail
Customized e-mails Invitation management in paper form
To provide the best possible support for this option, we You want to send your clients an invitation in paper
offer you a sample e-mail to invite customers. This option form? Or you do not have the e-mail addresses of all
offers individualization possibilities but requires careful your potential visitors? Then, you can send the online
handling of the voucher numbers. vouchers by mail—for example as serial letter or
personalized print voucher. With this option, you
Your checklist—what you should bear in mind: need to manually enter the voucher numbers.
 When sending online vouchers by e-mail, you cannot
track who you already invited. Hence, please make Your checklist—what you should bear in mind:
sure to not assign online voucher numbers and online  Please take particular care that the voucher numbers
voucher links twice. are not used several times.
 Everything your clients need to know for redemption  Everything your clients need to know for redemption
you will find in our customizable sample mail to invite you will find in our customizable sample mail to
customers. invite customers.
 For your printed invitation you can use the PDF
voucher form that you can complete with your logo
and own texts.
Contact
Messe München GmbH
ceramitec
Am Messesee 2
81829 München, Germany

Tel: +49 89 949-11378

registrierung@messe-muenchen.de April 9–12, 2024 . Messe München

ceramitec.com ceramitec.com