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IMPORTANT: Read this document carefully if you are considering opening a new account. You may also
use this document to compare different accounts offered by other banks. You have the right to receive
KFS from other banks for comparison.
This information is accurate as of the above mentioned date. Services, fees and mark up rates may
change on a bi-annual bas is. For details of current fees/charges, you may visit our website or your
nearest MCB Bank branch.
Requirements to open an account: To open the account you will need to satisfy some identification
requirements as per regulatory instructions and banks' internal policies. These may include providing
documents and information to verify your identity. Such information may be required on a periodic
basis. Please ask us for more details.
Cheque Bounce: Dishonoring of cheques is subject to a criminal trial in Pakistan w.r.t. 489-F of Criminal
Procedure Court. Accordingly, you should be writing cheques with utmost prudence.
Safe Custody: Safe custody of access tools to your account like ATM cards, PINs, Cheques, e-banking
usernames, pass words; other personal information, etc. is your responsibility. Bank cannot be held
responsible in case of a security lapse at the customer’s end. MCB Bank will never ask for your personal
information (password, debit/credit card PIN) via call, SMS or email. Kindly do not disclose such details
to anyone.
Record updation: Always keep profiles/records updated with the bank to avoid missing any significant
communication. You can contact your MCB Bank Branch to update your information.
What happens if you do not use this account for a long period?
Accounts not operated within one year shall be classified as "Dormant Accounts" i.e. You will not be
able to operate your account until it is reactivated. Deposits/Instruments, which remain inoperative for
a period of 10 years, shall become unclaimed and will be surrendered to the State Bank of Pakistan (SBP)
as per provisions of Section 31 of Banking Companies Ordinance (BC O), 1962. To reactive your account,
please visit your branch.
Unclaimed Deposits: In terms of Section 31 of Banking Companies Ordinance, 1962 all deposits which
have not been operated during the period of last ten years, except deposits in the name of a mi nor or a
Government or a court of law, are surrendered to State Bank of Pakistan (SBP) by the relevant banks,
after meeting the conditions as per provisions of law. The surrendered deposits can be claimed through
the respective banks. For further information, please contact your MCB Bank Branch or MCB Contact
Centre 111-000-622.
Closing this account: In order to close your account, please visit your branch and fill the account closure
form. Please surrender any unused Cheque Book(s) and/or Debit Card(s).
MCB Bank Limited, Complaint Resolution Unit, 20th Floor, MCB Tower, I.I. Chundrigar Road, Karachi
Helpline: 111-000-622 Email: info@mcb.com.pk Website: www.mcb.com.pk
If you are not satisfied with our response, you may contact: For complaints which remain unresolved
beyond 45 days, you may write to Banking Mohtasib Pakistan, Shaheen Complex, M.R. Kiyani Road,
Karachi or visit www.bankingmohtasib.gov.pk