GC28-6991-02a Service Guide For 2461 Support Element (Base Service)
GC28-6991-02a Service Guide For 2461 Support Element (Base Service)
GC28-6991-02a Service Guide For 2461 Support Element (Base Service)
IBM
GC28-6991-02
Note:
Before using this information and the product it supports, read the information in “Safety” on page v,
Appendix D, “Notices,” on page 213, and Environmental Notices and User Guide, Z125–5823.
This edition, GC28-6991-02a, applies to the 2461 Support Element. This edition replaces GC28-6991-02.
There may be a newer version of this document in a PDF file available on Resource Link. Go to http://www.ibm.com/
servers/resourcelink and click Library on the navigation bar.
© Copyright International Business Machines Corporation 2018, 2019.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Level 02a
Contents
Safety................................................................................................................... v
Safety notices............................................................................................................................................... v
Danger notices........................................................................................................................................ v
World trade safety information...............................................................................................................v
Laser safety information...............................................................................................................................v
Laser compliance.................................................................................................................................... v
Summary of changes.............................................................................................ix
Chapter 1. Introduction......................................................................................... 1
2461 Support Element features and specifications................................................................................... 4
What you should know before exchanging any component (2461-SE1 and 2461-SE2).......................... 5
What you should know before exchanging any component (2461-SE3)................................................... 6
Chapter 3. Troubleshooting..................................................................................15
Symptoms and corrective actions (2461-SE1 and 2461-SE2)................................................................ 15
Symptoms and corrective actions (2461-SE3).........................................................................................35
DC and AC power LEDs (2461-SE1 and 2461-SE2)................................................................................. 51
Power LEDs (2461-SE3)............................................................................................................................ 52
Bypass the KVM switch (2461-SE1 and 2461-SE2).................................................................................53
iii
Level 02a
iv
Level 02a
Safety
Safety notices
Safety notices may be printed throughout this guide. DANGER notices warn you of conditions or
procedures that can result in death or severe personal injury. CAUTION notices warn you of conditions or
procedures that can cause personal injury that is neither lethal nor extremely hazardous. Attention
notices warn you of conditions or procedures that can cause damage to machines, equipment, or
programs.
Danger notices
Laser compliance
All lasers are certified in the US to conform to the requirements of DHHS 21 CFR Subchapter J for Class 1
or Class 1M laser products. Outside the US, they are certified to be in compliance with IEC 60825 as a
Class 1 or Class 1M laser product. Consult the label on each part for laser certification numbers and
approval information.
Laser Notice: U.S. FDA CDRH NOTICE if low power lasers are utilized, integrated, or offered with end
product systems as applicable. Complies with 21 CFR 1040.10 and 1040.11 except for conformance with
IEC 60825-1 Ed. 3., as described in Laser Notice No. 56, dated May 8, 2019.
CAUTION: Data processing environments can contain equipment transmitting on system links with
laser modules that operate at greater than Class 1 power levels. For this reason, never look into the
end of an optical fiber cable or open receptacle. (C027)
CAUTION: This product contains a Class 1M laser. Do not view directly with optical instruments.
(C028)
Revisions
A technical change from the previous edition of this document is indicated by a vertical line ( | ) to the left
of the change.
Related publications
Publications that you will find helpful and that you should use along with this publication are in the
following list. Related publications can be found on Resource Link® at http://www.ibm.com/servers/
resourcelink. Click Library from the navigation bar on the left, then select the server product.
• 8561 Service Guide, GC28-6998
• 3907 Service Guide, GC28-6975
• 3906 Service Guide, GC28-6966
• z13s Service Guide, GC28-6955
• z13 Service Guide, GC28-6937
Accessibility
Accessible publications for this product are offered in EPUB format and can be downloaded from
Resource Link at http://www.ibm.com/servers/resourcelink.
If you experience any difficulty with the accessibility of any IBM Z® and IBM LinuxONE information, go to
Resource Link at http://www.ibm.com/servers/resourcelink and click Feedback from the navigation bar
on the left. In the Comments input area, state your question or comment, the publication title and
number, choose General comment as the category and click Submit. You can also send an email to
reslink@us.ibm.com providing the same information.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information
in any way it believes appropriate without incurring any obligation to you.
Accessibility features
The following list includes the major accessibility features in IBM Z and IBM LinuxONE documentation,
and on the Hardware Management Console and Support Element console:
• Keyboard-only operation
• Interfaces that are commonly used by screen readers
• Customizable display attributes such as color, contrast, and font size
• Communication of information independent of color
• Interfaces commonly used by screen magnifiers
• Interfaces that are free of flashing lights that could induce seizures due to photo-sensitivity.
Keyboard navigation
This product uses standard Microsoft Windows navigation keys.
Summary of changes
Summary of changes for the Service Guide for 2461 Support Element (Base Service), GC28-6991.
02 12/2018 This revision contains editorial changes and the following technical
changes:
• Added “Display unit: Replace Vertiv KMM with UPG KMM (2461-SE2)”
on page 63
• Added “Display unit: Replace UPG KMM with UPG KMM (2461-SE2)”
on page 93
• Updated steps in Appendix A, “Reloading the hard disk drive,” on page
133
02a 2/2020 This revision contains editorial changes and the following technical
changes:
• For systems being serviced in California, added information about a
change to the password for the SERVICE default user ID. A notice was
added to “What you should know before exchanging any component
(2461-SE1 and 2461-SE2)” on page 5 or “What you should know
before exchanging any component (2461-SE3)” on page 6.
Chapter 1. Introduction
The 2461 Support Elements are 1U-high units (machine type and model 2461-SE1, 2461-SE2 or 2461-
SE3).
• The 2461-SE3 Support Element in the 8561 machine supports AC and DC power.
• The 2461-SE2 Support Element in the 3907 machine supports AC power.
• The 2461-SE2 Support Element in the 3906 machine supports DC power.
• The 2461-SE1 Support Element in the z13s® machine supports DC power.
• The 2461-SE1 Support Element in the z13® machine supports DC power.
The Support Element is a dedicated workstation used for monitoring and operating the system and is
located inside the same frame that the system is located.
Figure 1. 2461-SE1 and 2461-SE2 Support Element - front and rear views
Chapter 1. Introduction 3
Level 02a
Table 2. 2461 Support Element (2461-SE1 and 2461-SE2) features and specifications
Table 3. 2461 Support Element (2461-SE3) and Hardware Management Appliance (2461-VA3) features
and specifications
What you should know before exchanging any component (2461-SE1 and
2461-SE2)
Before exchanging any component, you should be aware of the following:
• For systems being serviced in the state of California, U.S.A., the SERVMODE default password is no
longer supported. You must obtain the current password from the customer to continue logging in.
• When replacing the entire 2461 Support Element, you must remove the power supplies and the rails
from the defective 2461 Support Element and install them on the replacement 2461 Support Element.
Chapter 1. Introduction 5
Level 02a
Also, before removing the entire 2461 Support Element from the frame, remove the system board
power supplies, and hard disk drive to reduce its weight.
• The 2461 Support Element on the 3907 machine (IBM z14™ Model ZR1) supports AC power. The 2461
Support Element on the 3906 machine (z14 Models M01, M02, M03, M04, or M05) supports DC power.
The 2461 Support Element on the z13s machine and z13 machine support DC power.
• The field stock for the system board will be only the system board and battery. The repair action for the
system board will require the service representative to swap the DIMMs and the Smart Card Reader.
• Ensure that service is being performed on the alternate 2461 Support Element. If the suspect 2461
Support Element is the primary 2461 Support Element, review the "Switching Support Elements"
information in the z13s Service Guide, the z13 Service Guide, the 3906 Service Guide, or the 3907
Service Guide to perform a concurrent switch that makes the suspect 2461 Support Element the logical
alternate 2461 Support Element.
• Before starting the repair, ensure that "Service Status" is enabled. This prevents the primary 2461
Support Element, if available, from performing recovery actions to power cycle the alternate 2461
Support Element. Service Status prevents the primary 2461 Support Element from reporting any errors
due to the alternate being unavailable.
• Before replacing any parts on the 2461 Support Element, you must start the R&V Perform a Repair
Action task on the primary Support Element using the location of the defective part. This task guides
you through the proper preparation before exchanging the part. The R&V information then directs you to
return to the instructions in this document to remove and replace the part.
• When replacing the system board (on a 2461-SE1) or when replacing the system battery or whole
server (on a 2461-SE1 or 2461-SE2), the service representative must review, and possibly change,
some of the configuration settings.
If you are replacing the system board on a 2461-SE2 or 2461-TW2, no configuration changes are
needed.
The remove and repair steps provide information on how to review or change the necessary
configuration settings. A complete list of configuration settings is available in Appendix B, “2461
configuration,” on page 141.
• When replacing the system board or system battery on the 2461-SE2 or when replacing the hard disk
drive or whole server on the 2461-SE1 or 2461-SE2, the service representative must review the hard
disk reload information.
This information is available in Appendix A, “Reloading the hard disk drive,” on page 133. You will be
directed to the information in the remove and repair steps.
Note: When replacing the system board or system battery on the 2461-SE1, you do not have to reload
the hard disk drive.
• Before removing any component, make sure a replacement component is available.
• Before removing the entire 2461 Support Element from the frame, remove the system board and power
supplies to reduce its weight.
• The 2461 Support Element on the 8561 machine (IBM z15 Model T01) supports AC power.
• The field stock for the system board will be only the system board and battery. The repair action for the
system board will require the service representative to swap the DIMMs and the Smart Card Reader.
• Ensure that service is being performed on the alternate 2461 Support Element. If the suspect 2461
Support Element is the primary 2461 Support Element, review the Switching Support Elements
information in the 8561 Service Guide, to perform a concurrent switch that makes the suspect 2461
Support Element the logical alternate 2461 Support Element.
• Before starting the repair, ensure that Service Status is enabled. This prevents the primary 2461
Support Element, if available, from performing recovery actions to power cycle the alternate 2461
Support Element. Service Status prevents the primary 2461 Support Element from reporting any errors
due to the alternate being unavailable.
• Before replacing any parts on the 2461 Support Element, you must start the R&V Perform a Repair
Action task on the primary Support Element using the location of the defective part. This task guides
you through the proper preparation before exchanging the part. The R&V information then directs you to
return to the instructions in this document to remove and replace the part.
• When replacing the system board, hard drive, or whole server on the 2461-SE3, the service
representative must review the hard disk reload information.
This information is available in Appendix A, “Reloading the hard disk drive,” on page 133. You will be
directed to the information in the remove and repair steps.
• Before removing any component, make sure a replacement component is available.
Chapter 1. Introduction 7
Level 02a
This chapter lists the replaceable components and power cords that are available for the 2461 Support
Element.
Figure 5. 2461 Support Element and Hardware Management Appliance - replaceable FRUs and FRU
locations
Figure 6. System board - replaceable FRUs and FRU locations (battery, DIMMs, and Smart Card Reader)
Table 8. System board replaceable FRUs (battery, DIMMs, and Smart Card Reader)
Index Description FRU location
5 battery (1) A41C_BATTERY
A42C_BATTERY
6 DIMMs (4) A41C_MEMORY_DIMM_01
A42C_MEMORY_DIMM_01
A41C_MEMORY_DIMM_02 (HMA only)
A42C_MEMORY_DIMM_02 (HMA only)
A41C_MEMORY_DIMM_03
A42C_MEMORY_DIMM_03
A41C_MEMORY_DIMM_04 (HMA only)
A42C_MEMORY_DIMM_04 (HMA only)
7 Smart Card Reader (1) A41C_SMART_CARD_RDR
A42C_SMART_CARD_RDR
Chapter 3. Troubleshooting
This chapter describes troubleshooting information to help you solve problems that might occur in the
2461 Support Element.
Step 2 --
Verify with the customer that there is power at the source. Is there power at
the source?
• Yes ... Go to Step 3.
• No ... Have the customer correct the power at the source. Did the 2461
Support Element power up?
– Yes ... done
– No ... Go to Step 3.
Step 3 --
Check the power cords. Are the power cords connected at both ends?
• Yes ... Disconnect the power cords and check both ends of the power cords
to ensure they are not damaged. Are any power cord ends damaged?
– Yes ... Go to Step 4.
– No ... Connect the power cords, and go to Step 5.
• No ... Check both ends of the power cords to ensure they are not damaged.
Are any power cord ends damaged?
– Yes ... Go to Step 4.
– No ... Connect the power cords. Did the 2461 Support Element power
up?
- Yes ... done
- No ... Go to Step 5.
Step 4 --
Replace the damaged power cord. Did the 2461 Support Element power up?
• Yes ... done
• No ... Go to Step 5.
Step 5 --
Reseat the power supplies. Did the 2461 Support Element power up?
• Yes ... done
• No ... Go to Step 6.
Chapter 3. Troubleshooting 17
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
A - The 2461 Support Step 6 --
Element does not power If new power supplies are available, replace the existing power supplies with
up (... continued) the new power supplies using the information in the online Repair & Verify
panels. Did the 2461 Support Element power up?
• Yes ... done
• No ... Reinstall the original power supplies using the information in the
online Repair & Verify panels, then go to Step 7.
If new power supplies are not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 7.
• Delay the repair until this FRU is available. When available, replace the
power supplies using the information in the online Repair & Verify panels.
Did the 2461 Support Element power up?
– Yes ... done
– No ... Reinstall the original power supplies using the information in the
online Repair & Verify panels, then go to Step 7.
Step 7 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Did the 2461 Support Element power up?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 8.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 8.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Did the 2461 Support Element power up?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 8.
Step 8 --
Order a replacement 2461 Support Element and replace the entire 2461
Support Element using the information in the online Repair & Verify panels.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
B - The 2461 Support Step 1 --
Element will not boot up Check the hard disk drive LED. Is the hard disk drive LED blinking?
• Yes ... Do you see hard disk errors during the boot sequence?
– Yes ... Go to section C, then return here.
– No ... Go to Step 3.
• No ... Go to Step 2.
Step 2 --
Reseat the hard disk drive. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Go to Step 3.
Step 3 --
If a new hard disk drive is available, replace the existing hard disk drive with
the new hard disk drive using the information in the online Repair & Verify
panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels., then go to Step 4.
If a new hard disk drive is not available, proceed with one of the following
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
hard disk drive using the information in the online Repair & Verify panels.
Did the 2461 Support Element boot up?
– Yes ... done
– No ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels., then go to Step 4.
Step 4 --
Ensure each memory DIMM is seated properly using the information in the
online Repair & Verify panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Go to Step 5.
Chapter 3. Troubleshooting 19
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
B - The 2461 Support Step 5 --
Element will not boot up If a new memory DIMM is available, starting with memory DIMM_01, replace
(... continued) the original memory DIMM using the information in the online Repair &
Verify panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Reinstall the original memory DIMM back into its original connector
using the information in the online Repair & Verify panels. If you have not
replaced all of the original memory DIMMs yet, repeat Step 2 to replace
one of the other original memory DIMMs. Otherwise, go to Step 6.
If a new memory DIMM is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 6.
• Delay the repair until this FRU is available. When available, replace the
memory DIMM using the information in the online Repair & Verify panels.
Did the 2461 Support Element boot up?
– Yes ... done
– No ... Reinstall the original memory DIMM back into its original
connector using the information in the online Repair & Verify panels.. If
you have not replaced all of the original memory DIMMs yet, repeat Step
2 to replace one of the other original memory DIMMs. Otherwise, go to
Step 6.
Step 6 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 7.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 7.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Did the 2461 Support Element boot up?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 7.
Step 7 --
Order a replacement 2461 Support Element and replace the entire 2461
Support Element using the information in the online Repair & Verify panels.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
C - You are receiving hard Step 1 --
drive errors If a new hard disk drive is available, replace the existing hard disk drive with
the new hard disk drive using the information in the online Repair & Verify
panels. Are you still receiving hard drive errors?
• Yes ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels, then go to Step 2.
• No ... done
If a new hard disk drive is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 2.
• Delay the repair until this FRU is available. When available, replace the
hard disk drive using the information in the online Repair & Verify panels.
Are you still receiving hard drive errors?
– Yes ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels, then go to Step 2.
– No ... done
Step 2 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Are you still receiving hard drive errors?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 3.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are you still receiving hard drive errors?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 3.
– No ... done
Step 3 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 21
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
D - DVD tray will not eject Step 1 --
Check the DVD light. Is the DVD light on?
• Yes ... Go to Step 2.
• No ... Go to Step 3.
Step 2 --
Log onto the console to check if there is a running task still accessing the
DVD or if a task has failed. Does the task appear to be hung?
• Yes ... Shutdown and restart the 2461 Support Element. Will the DVD tray
eject now?
– Yes ... done
– No ... Go to Step 3.
• No ... Go to Step 3.
Step 3 --
Insert the end of a straightened paper clip into the manual tray-release
opening (a hole located to the right of the eject button on the DVD drive). Will
the DVD tray eject now?
• Yes ... done
• No ... Go to Step 4.
Step 4 --
Reseat the DVD drive. Will the DVD tray eject now?
• Yes ... done
• No ... Go to Step 5.
Step 5 --
If a new DVD drive is available, replace the existing DVD drive with the new
DVD drive using the information in the online Repair & Verify panels. Will the
DVD tray eject now?
• Yes ... done
• No ... Reinstall the original DVD drive using the information in the online
Repair & Verify panels, then go to Step 6.
If a new DVD drive is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 6.
• Delay the repair until this FRU is available. When available, replace the
DVD drive using the information in the online Repair & Verify panels. Will
the DVD tray eject now?
– Yes ... done
– No ... Reinstall the original DVD drive using the information in the online
Repair & Verify panels, then go to Step 6.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
D - DVD tray will not eject Step 6 --
(… continued) If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Will the DVD tray eject now?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 7.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 7.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Will the DVD tray eject now?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 7.
Step 7 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 23
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
E - You are receiving DVD Step 1 --
mount or read errors Check the DVD media. Is it scratched or smudged on the underside?
• Yes ... Clean the media or obtain a new one. Are you still receiving DVD
mount or read errors?
– Yes ... Go to Step 2.
– No ... done
• No ... Go to Step 2.
Step 2 --
Reseat the DVD drive. Are you still receiving DVD mount or read errors?
• Yes ... Go to Step 3.
• No ... done
Step 3 --
If a new DVD drive is available, replace the existing DVD drive with the new
DVD drive using the information in the online Repair & Verify panels. Are you
still receiving DVD mount or read errors?
• Yes ... Reinstall the original DVD drive using the information in the online
Repair & Verify panels, then go to Step 4.
• No ... done
If a new DVD drive is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
DVD drive using the information in the online Repair & Verify panels. Are
you still receiving DVD mount or read errors?
– Yes ... Reinstall the original DVD drive using the information in the online
Repair & Verify panels, then go to Step 4.
– No ... done
Step 4 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Are you still receiving DVD mount or read errors?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 5.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 5.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are you still receiving DVD mount or read errors?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 5.
– No ... done
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
E - You are receiving DVD Step 5 --
mount or read errors Replace the entire 2461 Support Element using the information in the online
(… continued) Repair & Verify panels.
F - A fan LED is lit Step 1 --
Reseat the appropriate fan. Is the fan LED off?
• Yes ... done
• No ... Go to Step 2.
Step 2 --
If a new fan is available, replace the existing fan with the new fan using the
information in the online Repair & Verify panels. Is the fan LED off?
• Yes ... done
• No ... Reinstall the original fan using the information in the online Repair &
Verify panels, then go to Step 3.
If a new fan is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the fan
using the information in the online Repair & Verify panels. Is the fan LED
off?
– Yes ... done
– No ... Reinstall the original fan using the information in the online Repair
& Verify panels, then go to Step 3.
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Is the fan LED off?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 4.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels. Is
the fan LED off?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 25
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
G - On the 3906, the Step 1 --
display is blank Ensure the display power cable is connected properly. Is the display power
cable connected?
• Yes ... Go to Step 2.
• No ... Connect the display power cable. Is the display working?
– Yes ... done
– No ... Go to Step 2.
Step 2 --
Ensure the display VGA cable is connected properly to the display. Is the
display VGA cable connected?
• Yes ... Go to Step 3.
• No … Connect the display VGA cable to the display. Is the display working?
– Yes ... done
– No ... Go to Step 3.
Step 3 --
Ensure the display VGA cable is connected properly to the Support Element.
Is the display VGA cable connected?
• Yes ... Go to Step 4.
• No … Connect the display VGA cable to the KVM. Is the display working?
– Yes ... done
– No ... Go to Step 4.
Step 4 --
Replace and connect the display VGA cable. Is the display working?
• Yes ... done
• No ... Go to Step 5.
Step 5 --
Replace and connect the display power cable. Is the display working?
• Yes ... done
• No ... Go to Step 6.
Step 6 --
Replace the display and connect the display VGA cable and the display
power cable. Is the display working?
• Yes ... done
• No ... Contact the next level of support.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
H - On the 3907, the Step 1 --
display is blank Ensure the display power cable is connected properly to the display and to
the PDU. Is the display power cable connected?
• Yes ... Go to Step 2.
• No ... Connect the display power cable. Is the display working?
– Yes ... done
– No ... Go to Step 2.
Step 2 --
Press the power On/Off button on the display unit. Does the green, blue, or
yellow LED illuminate?
• Yes ... Input power is present. Go to Step 3.
• No … Move the display unit power cable from A21NPDU1.J04 to
A21ZPDU2.J04. Is the display working?
– Yes ... The display unit is OK, however, PDU1 is defective. Contact next
level of support to determine how to exchange PDU1.
– No ... Move the display unit power cable back to A21NPDU1.J04 and go
to Step 3.
Step 3 --
Ensure the VGA cable is connected properly to the KVM. Is the VGA cable
connected to the KVM?
• Yes ... Go to Step 4.
• No … Connect the VGA cable to the KVM. Is the display working?
– Yes ... done
– No ... Go to Step 4.
Step 4 --
Ensure the KVM end of the Support Element cables are connected properly
to the KVM. Are the Support Element cables connected to the KVM?
• Yes ... Go to Step 5.
• No … Connect the Support Element cables to the KVM. Is the display
working?
– Yes ... done
– No ... Go to Step 5.
Step 5 --
Ensure the three ends (the VGA cable end and the two USB cable ends) of
the Support Element cable for both Support Elements are connected
properly to the Support Elements. Are the three ends of each Support
Element cable connected to the Support Elements?
• Yes ... Go to Step 6.
• No ... Connect the three ends of the Support Element cable to the Support
Element. Is the display working?
– Yes ... done
– No ... Go to Step 6.
Chapter 3. Troubleshooting 27
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
H - On the 3907, the Step 6 --
display is blank Bypass the KVM to determine if the KVM is defective. (Refer to “Bypass the
(… continued) KVM switch (2461-SE1 and 2461-SE2)” on page 53, then return here.) Is
the display working?
• Yes ... Replace the KVM.
• No ... Go to Step 7.
Step 7 --
Move the KVM power cable from A21ZPDU2.J05 to A21NPDU1.J05. Is the
display working?
• Yes ... The display unit is OK, however, PDU2 is defective. Contact next
level of support to determine how to exchange PDU2.
• No ... Move the KVM power cable back to A21ZPDU2.J05 and go to Step 8.
Step 8 --
Order and replace the display. (Refer to “Display unit: Replace Vertiv KMM
with Vertiv KMM (2461-SE2)” on page 55.) Is the display working?
• Yes ... done
• No ... Contact the next level of support.
Step 2 --
Plug the keyboard cable into a different USB port on the 2461 Support
Element. Is the keyboard working?
• Yes ... done
• No ... Go to Step 3.
Step 3 --
If applicable, check the connectors on the extensions Are the connectors
damaged?
• Yes ... Replace the extension cable. Is the keyboard working?
– Yes ... done
– No ... Go to Step 4.
• No ... Go to Step 4.
Step 4 --
Replace the keyboard. Is the keyboard working?
• Yes ... done
• No ... Contact the next level of support.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
J - On the 3907, Step 1 --
keyboard is not Ensure the display power cable is connected properly. Is the display power
responding cable connected?
• Yes ... Go to Step 2.
• No ... Connect the display power cable. Is the keyboard working?
– Yes ... done
– No ... Go to Step 2.
Step 2 --
Ensure the keyboard cable is connected properly to the display. Is the
keyboard cable connected to the display?
• Yes ... Go to Step 3.
• No … Connect the keyboard cable to the display. Is the keyboard working?
– Yes ... done
– No ... Go to Step 3.
Step 3 --
Ensure the keyboard cable is connected properly to the KVM. Is the
keyboard cable connected to the KVM?
• Yes ... Go to Step 4.
• No … Connect the keyboard cable to the KVM. Is the keyboard working?
– Yes ... done
– No ... Go to Step 4.
Step 4 --
Ensure the KVM end of the Support Element cables are connected properly
to the KVM. Are the Support Element cables connected to the KVM?
• Yes ... Go to Step 5.
• No ... Connect the Support Element cables to the KVM. Is the keyboard
working?
– Yes ... done
– No ... Go to Step 5.
Step 5 --
Ensure the three ends (the VGA cable end and the two USB cable ends) of
the Support Element cable for both Support Elements are connected
properly to the Support Elements. Are the three ends of each Support
Element cable connected to the Support Elements?
• Yes ... Go to Step 6.
• No ... Connect the three ends of the Support Element cable to the Support
Element. Is the keyboard working?
– Yes ... done
– No ... Go to Step 6.
Chapter 3. Troubleshooting 29
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
J - On the 3907, Step 6 --
keyboard is not Bypass the KVM to determine if the KVM is defective. (Refer to “Bypass the
responding KVM switch (2461-SE1 and 2461-SE2)” on page 53.) Is the keyboard
(… continued) working?
• Yes ... done
• No ... Go to Step 7.
Step 7--
Replace the display. Is the keyboard working?
• Yes ... done
• No ... Contact your service representative.
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
K - The console is Step 1 --
reporting memory Starting with DIMM_01, ensure the memory DIMMs are seated properly
problems using the information in the online Repair & Verify panels. Is the console
still reporting memory problems?
• Yes ... Go to Step 2.
• No ... done
Step 2 --
If a new memory DIMM is available, starting with memory DIMM_01, replace
the original memory DIMM using the information in the online Repair &
Verify panels. Is the console still reporting memory problems?
• Yes ... Reinstall the original memory DIMM back into its original connector
using the information in the online Repair & Verify panels. If you have not
replaced all of the original memory DIMMs yet, repeat Step 2 to replace
one of the other original memory DIMMs. Otherwise, go to Step 3.
• No ... done
If a new memory DIMM is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
memory DIMM using the information in the online Repair & Verify panels.
Is the console still reporting memory problems?
– Yes ... Reinstall the original memory DIMM back into its original
connector using the information in the online Repair & Verify panels. If
you have not replaced all of the original memory DIMMs yet, repeat Step
2 to replace one of the other original memory DIMMs. Otherwise, go to
Step 3.
– No ... done
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Is the console still reporting memory problems?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels. Is
the console still reporting memory problems?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
– No ... done
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 31
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
L - Configuration settings Step 1 --
are not saved across Using the information in the online Repair & Verify panels, check that the
reboots battery retaining clip is making contact with the battery. Is the retaining clip
making contact with the battery?
• Yes ... Go to Step 2.
• No ... Using the information in the online Repair & Verify panels, remove
the battery. Gently bend the clip back towards where the battery sits.
Then, reinstall the battery. Is the retaining clip making contact with the
battery?
– Yes ... Were the configuration settings saved across reboots?
- Yes ... done
- No ... Go to Step 2.
– No ... Go to Step 3.
Step 2 --
If a new battery is available, replace the existing battery with the new
battery using the information in the online Repair & Verify panels. Were the
configuration settings saved across reboots?
• Yes ... done
• No ... Reinstall the original battery using the information in the online
Repair & Verify panels, then go to Step 3.
If a new battery is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
battery using the information in the online Repair & Verify panels. Were
the configuration settings saved across reboots?
– Yes ... done
– No ... Reinstall the original battery using the information in the online
Repair & Verify panels, then go to Step 3.
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Were the configuration settings saved across reboots?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 4.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Were the configuration settings saved across reboots?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair &Element
32 IBM Z: Service Guide for 2461 Support Verify panels.
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
M - The console is Step 1 --
reporting problems Reseat the Smart Card Reader. Are there still problems reading/writing to
reading/writing to the the Smart Card?
Smart Card
• Yes ... Go to Step 2.
• No ... done
Step 2 --
If a new Smart Card Reader is available, replace the existing Smart Card
Reader with the new Smart Card Reader using the information in the online
Repair & Verify panels. Are there still problems reading/writing to the Smart
Card?
• Yes ... Reinstall the original Smart Card Reader using the information in the
online Repair & Verify panels, then go to Step 3.
• No ... done
If a new Smart Card Reader is not available, proceed with one of the
following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
Smart Card Reader using the information in the online Repair & Verify
panels. Are there still problems reading/writing to the Smart Card?
– Yes ... Reinstall the original Smart Card Reader using the information in
the online Repair & Verify panels, then go to Step 3.
– No ... done
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Are there still problems reading/writing to the Smart Card?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are there still problems reading/writing to the Smart Card?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
– No ... done
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 33
Level 02a
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
N - The console is Step 1 --
reporting communication At the rear of the console, check that all the Ethernet cables are properly
errors or the console seated at both ends. Are the Ethernet cables properly seated?
cannot be contacted
• Yes ... Go to Step 2.
remotely.
• No ... Reseat the Ethernet cables. Is the console still reporting errors or is
the console still unable to be contacted remotely?
– Yes ... Go to Step 2.
– No ... done
Step 2 --
Check the cables to ensure they are not damaged or bent. Are the Ethernet
cables bent or damaged?
• Yes ... Replace the Ethernet cable. Is the console still reporting errors or is
the console still unable to be contacted remotely?
– Yes ... Go to Step 3.
– No ... done
• No ... Go to Step 3.
Step 3 --
Check the 2461 Support Element Ethernet port. Is the left link light on?
Step 4 --
Verify with the customer that the customer port is OK. Is the customer port
OK?
• Yes ... Go to Step 5.
• No ... Have the customer fix their port. Is the console still reporting errors
or is the console still unable to be contacted remotely?
– Yes ... Go to Step 5.
– No ... done
Table 11. Symptoms and corrective actions (2461-SE1 and 2461-SE2) (continued)
Symptoms Corrective actions
N - The console is Step 5 --
reporting communication If a new system board is available, replace the existing system board with
errors or the console the new system board using the information in the online Repair & Verify
cannot be contacted panels. Are there still problems reading/writing to the Smart Card?
remotely
• Yes ... Reinstall the original system board using the information in the
(... continued)
online Repair & Verify panels, then go to Step 6.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 6.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are there still problems reading/writing to the Smart Card?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 6.
– No ... done
Step 6 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 35
Level 02a
Step 2 --
Verify with the customer that there is power at the source. Is there power at
the source?
• Yes ... Go to Step 3.
• No ... Have the customer correct the power at the source. Did the 2461
Support Element power up?
– Yes ... done
– No ... Go to Step 3.
Step 3 --
Check the power cords. Are the power cords connected at both ends?
• Yes ... Disconnect the power cords and check both ends of the power cords
to ensure they are not damaged. Are any power cord ends damaged?
– Yes ... Go to Step 4.
– No ... Connect the power cords, and go to Step 5.
• No ... Check both ends of the power cords to ensure they are not damaged.
Are any power cord ends damaged?
– Yes ... Go to Step 4.
– No ... Connect the power cords. Did the 2461 Support Element power
up?
- Yes ... done
- No ... Go to Step 5.
Step 4 --
Replace the damaged power cord. Did the 2461 Support Element power up?
• Yes ... done
• No ... Go to Step 5.
Step 5 --
Reseat the power supplies. Did the 2461 Support Element power up?
• Yes ... done
• No ... Go to Step 6.
Chapter 3. Troubleshooting 37
Level 02a
Step 7 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Did the 2461 Support Element power up?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 8.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 8.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Did the 2461 Support Element power up?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 8.
Step 8 --
Order a replacement 2461 Support Element and replace the entire 2461
Support Element using the information in the online Repair & Verify panels.
Step 2 --
Reseat the hard disk drive. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Go to Step 3.
Step 3 --
If a new hard disk drive is available, replace the existing hard disk drive with
the new hard disk drive using the information in the online Repair & Verify
panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels., then go to Step 4.
If a new hard disk drive is not available, proceed with one of the following
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
hard disk drive using the information in the online Repair & Verify panels.
Did the 2461 Support Element boot up?
– Yes ... done
– No ... Reinstall the original hard disk drive using the information in the
online Repair & Verify panels., then go to Step 4.
Step 4 --
Ensure each memory DIMM is seated properly using the information in the
online Repair & Verify panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Go to Step 5.
Chapter 3. Troubleshooting 39
Level 02a
Step 6 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Did the 2461 Support Element boot up?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 7.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 7.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Did the 2461 Support Element boot up?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 7.
Step 7 --
Order a replacement 2461 Support Element and replace the entire 2461
Support Element using the information in the online Repair & Verify panels.
Step 2 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Are you still receiving hard drive errors?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 3.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are you still receiving hard drive errors?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 3.
– No ... done
Step 3 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 41
Level 02a
Step 2 --
If a new fan is available, replace the existing fan with the new fan using the
information in the online Repair & Verify panels. Is the fan LED off?
• Yes ... done
• No ... Reinstall the original fan using the information in the online Repair &
Verify panels, then go to Step 3.
If a new fan is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the fan
using the information in the online Repair & Verify panels. Is the fan LED
off?
– Yes ... done
– No ... Reinstall the original fan using the information in the online Repair
& Verify panels, then go to Step 3.
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Is the fan LED off?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 4.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels. Is
the fan LED off?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Step 2 --
If a new memory DIMM is available, starting with memory DIMM_01, replace
the original memory DIMM using the information in the online Repair &
Verify panels. Is the console still reporting memory problems?
• Yes ... Reinstall the original memory DIMM back into its original connector
using the information in the online Repair & Verify panels. If you have not
replaced all of the original memory DIMMs yet, repeat Step 2 to replace
one of the other original memory DIMMs. Otherwise, go to Step 3.
• No ... done
If a new memory DIMM is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
memory DIMM using the information in the online Repair & Verify panels.
Is the console still reporting memory problems?
– Yes ... Reinstall the original memory DIMM back into its original
connector using the information in the online Repair & Verify panels. If
you have not replaced all of the original memory DIMMs yet, repeat Step
2 to replace one of the other original memory DIMMs. Otherwise, go to
Step 3.
– No ... done
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Is the console still reporting memory problems?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels. Is
the console still reporting memory problems?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
– No ... done
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 43
Level 02a
Step 2 --
If a new battery is available, replace the existing battery with the new
battery using the information in the online Repair & Verify panels. Were the
configuration settings saved across reboots?
• Yes ... done
• No ... Reinstall the original battery using the information in the online
Repair & Verify panels, then go to Step 3.
If a new battery is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
battery using the information in the online Repair & Verify panels. Were
the configuration settings saved across reboots?
– Yes ... done
– No ... Reinstall the original battery using the information in the online
Repair & Verify panels, then go to Step 3.
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Were the configuration settings saved across reboots?
• Yes ... done
• No ... Reinstall the original system board using the information in the online
Repair & Verify panels, then go to Step 4.
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Were the configuration settings saved across reboots?
– Yes ... done
– No ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
Step 2 --
If a new Smart Card Reader is available, replace the existing Smart Card
Reader with the new Smart Card Reader using the information in the online
Repair & Verify panels. Are there still problems reading/writing to the Smart
Card?
• Yes ... Reinstall the original Smart Card Reader using the information in the
online Repair & Verify panels, then go to Step 3.
• No ... done
If a new Smart Card Reader is not available, proceed with one of the
following:
• Continue the repair with a different FRU if you have one. Go to Step 3.
• Delay the repair until this FRU is available. When available, replace the
Smart Card Reader using the information in the online Repair & Verify
panels. Are there still problems reading/writing to the Smart Card?
– Yes ... Reinstall the original Smart Card Reader using the information in
the online Repair & Verify panels, then go to Step 3.
– No ... done
Step 3 --
If a new system board is available, replace the existing system board with
the new system board using the information in the online Repair & Verify
panels. Are there still problems reading/writing to the Smart Card?
• Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
• No ... done
If a new system board is not available, proceed with one of the following:
• Continue the repair with a different FRU if you have one. Go to Step 4.
• Delay the repair until this FRU is available. When available, replace the
system board using the information in the online Repair & Verify panels.
Are there still problems reading/writing to the Smart Card?
– Yes ... Reinstall the original system board using the information in the
online Repair & Verify panels, then go to Step 4.
– No ... done
Step 4 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 45
Level 02a
Step 2 --
Check the cables to ensure they are not damaged or bent. Are the Ethernet
cables bent or damaged?
• Yes ... Replace the Ethernet cable. Is the console still reporting errors or is
the console still unable to be contacted remotely?
– Yes ... Go to Step 3.
– No ... done
• No ... Go to Step 3.
Step 3 --
Check the 2461 Support Element Ethernet port. Is the left link light on?
Step 4 --
Verify with the customer that the customer port is OK. Is the customer port
OK?
• Yes ... Go to Step 5.
• No ... Have the customer fix their port. Is the console still reporting errors
or is the console still unable to be contacted remotely?
– Yes ... Go to Step 5.
– No ... done
Step 6 --
Replace the entire 2461 Support Element using the information in the online
Repair & Verify panels.
Chapter 3. Troubleshooting 47
Level 02a
Step 2 --
Ensure that the USB cable (PN 02EC953) that is connected to the rear side of
the primary interface adapter is connected to the correct Support Element.
If the USB cable is plugged into the wrong SE, move it to the USB connector
on the correct SE.
Is the compact KMM still blank?
• Yes ... Go to Step 3.
• No ... done
Step 3 --
Detach the white USB-C cable from its connector on the interface adapter.
Next, detach the compact KMM from its mounting bracket on the frame. The
USB-C cable should still be connected to the compact KMM. Connect the
USB-C cable to the USB-C port on the rear of the frame and then check the
compact KMM display.
Is the compact KMM still blank?
• Yes ... Return the compact KMM to its mounting bracket on the frame and
reconnect the white USB-C cable to primary interface adapter, then go to
Step 4.
• No ... Return the compact KMM to its mounting bracket on the frame and
reconnect the white USB-C cable to primary interface adapter, then go to
Step 4.
Chapter 3. Troubleshooting 49
Level 02a
Step 6 --
Verify that the USB, video, and power cables that are connected to the
interface adapter are working by doing the following:
1. Ensure that the USB, video, and power cables are plugged into the
appropriate connectors on the interface adapter and are fully seated.
2. Go to the rear of the frame and verify that the other end of the USB, video,
and power cable is plugged into the appropriate connector on the Support
Element and is fully seated.
Is the compact KMM still blank?
• Yes ... Go to Step 7.
• No ... done
Step 8 --
Order replacement USB (PN 02EC953), video (02EC952), and power cables
(02EC955). When the replacement cables are available, swap them with the
USB, video, and power cables that are connected to the primary interface
adapter.
Is the compact KMM still blank?
• Yes ... Contact the next level of support.
• No ... done
Chapter 3. Troubleshooting 51
Level 02a
Off Off On The power supply has Replace the power supply.
failed.
Off On Off The power supply has Replace the power supply.
failed.
Off On On The power supply has Replace the power supply.
failed.
On Off Off Power supply not fully 1. Reseat the power supply. Typically
seated, faulty system indicates a
2. Replace the power
board, or the power power-supply is
supply has failed. supply. not fully seated.
3. Reseat the system board.
4. Replace the system
board.
Off Off On The power supply has Replace the power supply.
failed.
Off On Off The power supply has Replace the power supply.
failed.
Off On On The power supply has Replace the power supply.
failed.
On Off Off Power supply not fully 1. Reseat the power supply. Typically
seated, faulty system indicates a
2. Replace the power
board, or the power power-supply is
supply has failed. supply. not fully seated.
3. Reseat the system board.
4. Replace the system
board.
Chapter 3. Troubleshooting 53
Level 02a
__ 1. Label, if necessary, and disconnect the KVM switch cables from the video port (A), USB port (B), and
USB port (C) from back of both Support Elements.
__ 2. Label, if necessary, and disconnect the display unit video cable (D) and USB cable (E) from the KVM
switch.
__ 3. Untie the extra length of the display unit video cable and display unit USB cable from the side of the
rack and temporarily route them to the back of one of the Support Elements. (The goal is to connect
to the primary Support Element, use the top Support Element first.)
__ 4. Plug the display unit video cable into the video port (A) on the back of the Support Element.
__ 5. Plug the display unit USB cable into the USB port (B) on the back of the Support Element.
__ 6. Verify that the primary Support Element displays. ("Welcome to the Primary Support Element" title
will appear on the display unit.)
• If the primary Support Element displays, leave the KVM switch bypassed, order a replacement
KVM switch, and exchange the KVM switch at a later date.
• If the alternate Support Element displays, remove the display unit video cable and USB cable from
the Support Element and plug them into the ports of the other Support Element.
Then, if the primary Support Element displays, leave the KVM switch bypassed, order a
replacement KVM switch, and exchange the KVM switch at a later date.
• If the bypass is not successful, replug the cables back into the KVM switch and Support Elements.
This chapter describes the steps required to remove and replace the display unit on the 3907 machine.
Attention: Failure to follow the step-by-step sequence for this FRU removal and replacement
might result in FRU or system damage.
__ 1. Locate the new display unit, two frame rails, and removal tool (P/N 02EA980).
__ 2. In Step “7” on page 56, you will be removing the KVM switch from the frame. Before unplugging
any cables from the KVM switch and removing the KVM switch, you need to examine where the
cables are routed and how they are secured to the frame or other cables.
__ 3. Complete the following steps:
__ a. Remove the hook-and-loop fasteners that are securing the KVM power cable to the right side
of the frame or to any other cables.
__ b. Unplug the KVM power cable from PDU 2 (A21ZPDU2J.05).
__ c. Label the KVM power cable.
__ 4. Unplug the display unit power cable from the PDU (location A21NPDU1J.04). Ensure the display
unit power cable is labeled.
__ 5. Detach the power cable, keyboard cable, video cable, and two Support Element cables from the
KVM switch. Ensure the cables are labeled. (The KVM power cable will now be completed
detached from the machine. You will need it later in this procedure.)
__ 6. To make the removal of the KVM easier, you can optionally move the spine cable management
bracket by removing the bottom screw and carefully slide the vertical cable spine bracket to the
right or left of the tailgate bracket and carefully pull the bottom end of the vertical cable spine
bracket away from the machine about 2 inches. Make sure the cables remain attached as you pull
the vertical cable spine bracket away from the machine. If necessary, you can temporarily remove
the cables from a cable clip.
__ 9. Coil up the display unit cables and place them inside the rack behind the cable management arm
to avoid snagging and tangling with other cables when the display unit is being removed from the
front.
__ 10. Continue with one of the following conditions:
• If the display unit is already pulled out (in service position), continue to Step “12” on page 58.
• If the mounting spacers (B) between the display unit and the latches are not installed, continue
to Step “11” on page 58.
• If the mounting spacers (B) between the display unit and the latches are installed, release them
by removing the two 7 mm screws (A) located on the left-side and right-side of the display unit.
Store the mounting spacers and the two screws for future use. Continue to Step “11” on page
58.
__ b. Rotate the tool (B) towards the middle of the frame to release the blue tab (B). This allows
you to pull the slide directly away from the EIA rail then towards the middle of the frame.
__ c. Repeat Step “16.a” on page 58 and Step “16.b” on page 59 for the other end of the defective
frame rail.
__ d. Examine the opposite rail and, if necessary, use Step “16.a” on page 58 to Step “16.c” on
page 59 to remove it.
__ 17. Install the new frame slides using the following steps:
__ a. New slides, being loose piece, will have a disposable filler in the bearing race to ensure the
balls stay in place. Remove the disposable filler.
__ b. Line up the rails front and rear at EIA location 22.
__ c. Facing the front of the frame, on the right side, push the rail into the frame. Repeat for the left
side.
__ d. Facing the rear of the frame, on the right side, push the rail into the frame. Repeat for the left
side.
__ e. Ensure the rails are latched in place and will not come off.
__ 18. Before installing the new display unit on the frame slides, extend the slide out of the frame as far
as possible. The bearing race (A) MUST be pulled forward completely so it latches up with the
detent (B). It might be this way for slides that are already in the frame, but new slides might come
with the bearing race moving freely.
__ 19. Push the display unit cables to the back to make sliding the display unit easier.
__ 20. Mating the slide sections fastened to the sides of the display unit to the slides mounted in the
frame can be cumbersome. You must take care when mating these slides because you can easily
have one side mated while the other side is not mated.
Once successfully mated, push and pull the display unit from the frame a few times to ensure it is
beyond the detents in the slides. This will prevent the display unit from being pulled off of the
frame mounted slides and will ensure there is no interference or binding.
__ 21. Install the captive screw (A) on the end of the display unit cable management arm.
Note: For easier installation of the captive screw, you might want to extend the display unit
halfway.
__ 22. If the bezel was removed from the third PCIe+ I/O drawer, install the bezel in front of the PCIe+
I/O drawer.
__ 23. Reinstall the KVM using the following steps:
__ a. Position the KVM switch for installation and place the display unit power cable, video cable,
and keyboard cable into the U-channel in the left side bracket.
__ b. Slide the KVM into the frame.
__ c. Insert and secure the two captive screws (A) on the end of the rail of the KVM securing it to
the frame.
__ 24. Reattach the power cable, keyboard cable, video cable, and two Support Element cables to the
KVM switch. Ensure the cables are labeled.
Gather up any excess cable length and secure the cables to the side of the frame so they will not
interfere when servicing other parts of the machine.
__ 25. Plug the KVM power cable to the PDU (location A21ZPDU2J.05).
__ 26. Plug the display unit power cable into the PDU (location A21ZPDU1J.04).
__ 27. Verify the Power LED is lit on the display unit. If the Power LED is not lit, ensure the power cable is
secure.
__ 28. If the spine cable management bracket was moved, carefully move the vertical cable spine bracket
to the right or left of the tailgate bracket and then behind the tailgate bracket. Then install the
bottom screw to secure the vertical cable spine bracket. Make sure the cables remain attached as
you move the vertical cable spine bracket. If any cables were removed from a cable clip, slide the
cables back into the cable clip and use the hook-and-loop fasteners to secure the cables to the
spine cable management bracket.
__ 29. Ensure both Support Elements can be displayed.
To display the Support Element in location EIA 42, use the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 1
__ e. Press Enter
To display the Support Element in location EIA 41, using the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 2
__ e. Press Enter
__ 30. Continue with one of the following:
• If the display unit exchange was initiated from the Repair & Verify panels, continue back to the
Repair & Verify panels to complete the process.
• If the display unit exchange was not initiated from the Repair & Verify panels, complete the
process using the following steps:
__ a. Log onto the primary Support Element.
__ b. From the left navigation, click Tasks Index.
__ c. Click the Perform a Repair Action task.
__ d. Click Report a repair of a non-detected problem.
__ 31. Close the display unit and slide the display unit into the frame.
__ 32. If the mounting spacers (B) were previously removed, you must reinstall them using the two 7mm
screws (A) located on the left-side and right-side of the display unit. Otherwise, just secure the
display unit using the two 7mm screws (A) located on the left-side and right-side of the display
unit.
Attention: Failure to follow the step-by-step sequence for this FRU removal and replacement
might result in FRU or system damage.
Before getting started, locate the universal UPG FRU kit (PN 02RA001). The FRU kit contains the following
parts:
• 1 UPG KMM
• 1 Power supply and rack kit
• 1 Power jumper cable
• 1 set of these hardcopy instructions
• 1 bag of KVM parts (PN 02RA007):
– Left and right brackets
– 2 6mm x 13mm hex flange bolt with 8mm hex
– 4 6-32 x ¼" flat head T10 screw
• 1 bag of KMM parts (PN 02RA008)
– Left and right black earthquake brackets
– 2 6mm x 13mm hex flange bolt with 8mm hex
– 6 6-32 x ¼" pan head T15 screw
– 2 safety labels
– 1 keystroke label
• 1 bag of tools (PN 02RA009)
– UPG rail removal bolt tool
– UPG rail removal puller tool
– Vertiv rail removal tool
Figure 8. Rail tools, from left to right; UPG rail removal bolt tool, UPG rail removal puller tool, and Vertiv rail
removal tool.
You will also need the following tools, which are not provided in the FRU.
• #2 Phillips head screwdriver
• 14" #2 Phillips head screwdriver
• T10 Torx screwdriver
• T15 Torx screwdriver
• Needle nose pliers
• 8mm female hex nut driver or 8mm socket
__ 5. To make the removal of the KVM easier, you can optionally move the spine cable management
bracket, as follows:
__ a. Remove the bottom (M5) screw (PN 46K4282).
__ b. Carefully slide the vertical cable spine bracket to the right or left of the tailgate bracket.
__ c. Carefully pull the bottom end of the vertical cable spine bracket away from the machine
about 2 inches. Make sure that cables do not become unattached as you pull the vertical
cable spine bracket away from the machine. If necessary, you can temporarily remove the
cables from a cable clip.
__ 8. Coil up the display unit cables and place them inside the rack behind the cable management arm
to avoid snagging and tangling with other cables when the display unit is being removed from the
front.
__ 9. Continue with one of the following conditions:
• If the display unit is already pulled out (in service position), continue to Step “11” on page 68 .
• If the mounting spacers (B) between the display unit and the latches are not installed, continue
to Step “10” on page 68 .
• If the mounting spacers (B) between the display unit and the latches are installed, release them
by removing the two 7 mm screws (A) located on the left-side and right-side of the display unit.
Store the mounting spacers and the two screws for future use. Continue to Step “10” on page
68.
__ 13. If a third PCIe+ I/O drawer is installed, remove the front bezel. Figure 10 on page 70 shows the
location of the PCIe drawers.
__ c. Rotate the tool (B) toward the middle of the frame to release the blue tab (B). This allows you
to pull the slide directly away from the EIA rail then towards the middle of the frame.
__ d. Repeat steps “14.b” on page 70 and “14.c” on page 71 to remove the rails from the rear side
of the frame.
__ e. Remove the rails out of the frame.
__ f. Remove the nut clips from the front of the EIA rack (slot 22). You might need to remove the
I/O cage bezel.
__ 15. If the bezel was removed from the third PCIe+ I/O drawer, install the bezel in the front of the PCIe
+ I/O drawer.
Important: The rail assembly must be oriented so that the slides are on the lower side of the rail
(below the rail's center point).
__ 4. Each rail assembly includes an inner slide rail. Remove the inner slide rails from the rail assemblies
as follows.
a. Locate the inner slide on the rail assembly that is behind the right side of the KMM.
b. Pull the inner slide outward, extending it toward the KMM.
c. Pull the white release button on the inner slide forward, while pulling the slide itself forward,
until it releases completely from the rail assembly. Note that considerable force is required to
pull the slide forward.
d. Repeat steps “4.a” on page 72 through “4.c” on page 73 on the rail assembly on the left side of
the KMM.
__ 5. Attach the right inner slide rail into the open screw holes on the right side of the KMM using two
6-32x1/4" machine screws (PN 02RA006, provided with the FRU) and the T15 Torx screwdriver.
Notches in the body of the KMM mark the location of the screw holes.
Repeat this step on the left. The slide rails should now be firmly attached to the KMM.
__ 6. Slide the rail assembly on the right onto the slide rail that is attached the right side of the KMM.
The slides should be on the lower side of the rail, below its center point.
Pull the rail all the way forward, toward the KMM, until it is fully extended (you will hear a snap).
Repeat this step with the rail assembly on the left side of the KMM.
__ 7. Slide the cross brace into the rails from the rear opening. Using two 6-32 X 1/4" screws (PN
02RA006) and a T15 Torx screwdriver, attach the cross brace to the inside of the right and left rails
in the holes provided. Note that the cross brace should sit within the C-shaped channels on the
inside and of the KMM rails.
Note: Be careful to use only the 6-32 X ¼-inch screws (not the 6-32 X 3/8-inch screws) to attach
the cross brace to the rails. If you have only 3/8-inch machine screws, swap them with the ¼"
machine screws that hold the slides to the rails.
__ 8. Remove the two screws that are attached to the rear of the KMM using the T15 Torx screwdriver,
and then attach the other end of the cable management arm to the rear of the KMM, in the same
holes.
__ 9. Before continuing to the next step, refer to Figure 11 on page 78, which shows the KMM rail
assembly with the cable management arm, cross brace, and cables installed. Use this figure as a
reference as you complete the KMM and rail assembly installation (step “10” on page 78 through
step “13” on page 80).
Figure 11. KMM rail assembly with cable management arm, cross brace, and cables installed
__ 10. In the cable management arm, attach the C5 to C14 Type power jumper cable (PN 00RY699) to
the power supply. Route the power jumper cable through the hole in the cable management arm
and the cross brace. Make sure to tuck the power cable inside the fingers along the length of the
cable management arm so that is held securely in place.
__ 11. Route the UPG VGA cable (PN 3200019) and the UPG USB cable (PN 520-00110) through the hole
in the cross brace and the hole in the cable management arm.
__ 12. Tuck the VGA and USB cables inside the fingers along the length of the cable management arm so
they are held securely in place. Make sure both cables are pushed far enough behind the power
supply (the VGA and USB cables should sit securely behind the power supply).
__ 13. Route the power supply's cable through the cable management arm and connect its 90-degree
plug to the power connector on the rear of the KMM. Make sure that the 90-degree power plug is
turned sideways, so that it sits completely within and below the upper lip of the cable
management arm.
Also, make sure that the ferrite core is within the cable management arm's fingers and loop the
extra cable behind the fingers that are between the core and the power supply.
Note: At this point, ensure that all of the other cables are contained within the upper lip of the
cable management arm. Cables that protrude above the cable management arm or the KMM might
cause problems when the KMM is installed into the rack. All cables should be within the cable
management arm and fingers.
__ 14. The KMM and rail assembly is complete. In the next few steps, you will temporarily disassemble
some of the parts that you previously connected in order to make it easier to install the KMM into
the rack.
__ 15. Carefully disconnect the power, VGA, and USB cables from the back of the KMM.
__ 16. Remove the two 6-32 x 3/8-inch machine screws that hold the cable management arm to the
KMM. Retain the screws.
__ 17. On the right side of the KMM, slide the white button on the inner rail forward while pulling the KMM
forward slightly, to disengage it from the slide. Repeat this step on the left.
__ 18. Holding the ends of the cables in one hand, carry the rail assembly to the front of the rack.
__ 19. Route the cables through the EIA slot in the front of the rack, pushing them as far back as possible.
Note that you should consider bundling the cables together using velcro or cable ties to make it
easier to route them from the front to the rear of the rack. At the rear of the rack, make sure the
cables are pulled through completely and are pushed to the left side.
__ 20. Insert the rail ends of the KMM/rack assembly into the EIA slot in the rack. You might need to
press the rail ends inward (toward the inside of the rack) to allow them to clear the vertical sides of
the rack. Push the rails into the rack until the humps on the rails are about four inches in front of
the cross brace. (Be careful not to push the rear rails too back from the slides in order to
prevent them from dropping out of the slides and falling down into the rack).
__ 21. Carefully shift and turn the assembly from side to side as you push it forward into the rack. To
move the section of the assembly where the cross brace is connected forward and into the rack,
you need to insert one rail further into the rack than the other, so that the cross brace is on a slight
diagonal. Alternate doing this on the left and right sides while pushing the assembly slightly
forward. The idea is to advance one of the PEM nuts past the EIA rail at a time.
__ 22. Fully lock the front end of the KMM rails to the front EIA rail. Push outward to compress the spring
as you push the rail into the rack.
You might feel or hear a click as the spring engages the back of the EIA rail.
__ 23. From the back of the rack, use the UPG rail removal puller tool (PN 02RA009) to pull each rail end
toward the rear of the rack until it meets the rail. Then, using the tool, pull the end of the rail
around the EIA rail so that it is now beyond the EIA rail.
Next, push the end of the KMM rail into the EIA rail until if fully locks.
__ 24. At the front of the rack, make sure that the ball bearings in the KMM rails are fully forward.
Reattach the KMM by pushing it into the rails until they fully engage.
Next, pull the KMM fully forward. It should be retained by the rails.
__ 25. Reattach the cable management arm to the back of the KMM using the two 6-32 x 3/8-inch screws
and the T15 Torx screwdriver. Then, carefully reconnect the three cables to their connectors,
ensuring that they remain on the inside of the cable management arm.
__ 3. Push the KMM cables to the left side of the rack. Arrange the VGA, USB, and power cables in your
left hand, with the thinnest cable on the bottom and the thickest cable on the top.
In the next step, you will slide the KVM into the rack. When you do, the cables must be routed
along the left side of the KVM, over the front shoulder of the bracket, and through the notch in the
bracket's rear foot. Figure 12 on page 87 shows the notch in the rear foot of the bracket through
which the cables must be routed.
Figure 12. Notch in rear foot of KVM bracket through which VGA, USB, and power cables must be
routed
__ 4. Continue to hold the cables in your left hand while sliding the KVM into the rack. At the same time,
ensure that the VGA, USB, and power cables remain correctly routed over the bracket on the left
side of the KVM.
Note: If you have trouble sliding the KVM into the rack, make sure that the rails did not become
disengaged from one another.
When the KVM is in place, the cables should still be next to the KVM in the left side bracket.
__ 5. At this point, the screw holes of the left and right KVM brackets should be flush and aligned with
the holes in the rack. Reattach the KVM with the 6mm x 13mm hex flange bolts (PN 46K4308)
through the brackets to secure it to the rack.
__ 6. Reattach the VGA, USB, display power, and Support Element cables to their connectors on the
KVM. Ensure that the cables are labeled.
Gather up any excess cable length and secure the cables to the side of the frame so they will not
interfere when servicing other parts of the machine.
__ 7. Plug the KVM power cable into PDU 2 (location A21ZPDU2J.05). See Figure 9 on page 66 for the
location of the PDUs.
__ 8. Plug the display unit power cable into PDU 1 (location A21ZPDU1J.04).
__ 9. If the spine cable management bracket was moved, return it to its original position, as follows:
a. Carefully move the vertical cable spine bracket to the right or left of the tailgate bracket and
then behind the tailgate bracket. Make sure no cables become unattached as you move the
vertical cable spine bracket.
b. Install the bottom screw to secure the vertical cable spine bracket.
c. If any cables were removed from a cable clip, slide the cables back into the cable clip and use
the hook-and-loop fasteners to secure the cables to the spine cable management bracket.
__ 10. Ensure that both Support Elements can be displayed.
To display the Support Element in location EIA 42, use the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 1
__ e. Press Enter
To display the Support Element in location EIA 41, using the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 2
__ e. Press Enter
__ 11. The UPG display might be slightly off center. In this case, it is recommended that you center the
screen, as follows.
a. Press the OSD activation button (1), which is on the front of the UPG display.
b. On the OSD Main Menu, the Auto Configuration option should already be selected. Press the
OSD activation button (1).
Note: Screen centering only lasts for a single power session. Therefore, if you do an Emergency
Power Off of the CPC, you must repeat the screen centering steps.
__ 12. Close the display unit and slide it into the frame.
__ 13. Remove the plastic cling sheeting from the lid of the KMM.
__ 14. Apply the labels, as follows.
• Apply the keystroke label to the inside of the KMM.
• Apply one of the two the safety labels to the inside of the KMM.
__ 15. Return the UPG rail removal puller tool to IBM with other broken parts. Discard the Vertiv KMM
locally.
Figure 13. Rail tools - UPG rail removal bolt tool (top) and UPG rail removal puller tool (bottom).
__ 5. To make the removal of the KVM easier, you can optionally move the spine cable management
bracket, as follows:
__ a. Remove the bottom (M5) screw (PN 46K4282).
__ b. Carefully slide the vertical cable spine bracket to the right or left of the tailgate bracket.
__ c. Carefully pull the bottom end of the vertical cable spine bracket away from the machine about
2 inches. Make sure that cables do not become unattached as you pull the vertical cable spine
bracket away from the machine. If necessary, you can temporarily remove the cables from a
cable clip.
__ b. Use the UPG rail removal puller tool to pull the KVM away from the rack.
Continue pulling the KVM all the way out of the rack by sliding your fingers behind the flange
on the KVM bracket and pulling toward you.
__ 7. Coil up the display unit cables and place them inside the rack behind the cable management arm to
avoid snagging and tangling with other cables when the display unit is being removed from the front.
When you insert the tool, the hook should be horizontal with the ground. The following
photographs show a rail that has been pulled out of the frame so you can see the orientation of
the hook more clearly.
c. Turn the puller tool 90 degrees so that the hooked end is facing downward.
d. Grasp the puller tool in your left hand and the bolt tool in your right hand. Next, simultaneously
pull the rail toward the center of the rack using the puller tool and pull the rail toward you slightly
using the bolt tool. You will hear and feel a snap as the rail disengages from the rack.
e. Repeat the steps above to release the KMM rail on the left side.
__ 3. After the rail end is disengaged, use the bolt tool to move it inside, behind the rack rails. Next, push
the rail as far as you can into the rack, to prevent it from falling off in the next step.
__ 3. Remove the VGA, USB cables, and power supply plugs from their connectors on the rear of the
KMM.
__ 4. Use a T15 bit screwdriver to remove the screws that connect the cable management arm to the
back of the KMM.
__ 5. Stand directly in front of the KMM. On the slide rails that are attached to each side of the KMM, pull
the white button toward you and begin to slide the KMM away from the rack.
Step 4: Release and remove the UPG KMM rails from the front of the rack
__ 1. Leaving the rail slides out (unretracted) release the KMM rails from the front of the rack, as follows:
a. On the front, right side of the rack, insert the UPG rail removal bolt tool into the screw hole on the
end of the KMM rail. Turn it to the right once or twice until it is firmly seated.
b. Insert the hooked end of the puller tool into the horizontal slot of the KMM rail on the right side
of the rack. When you insert the tool, the hook should be horizontal with the ground. The
following photographs show a rail that has been pulled out of the frame so you can see the
orientation of the hook more clearly.
c. Turn the puller tool 90 degrees so that the hooked end is facing downward.
d. Grasp the puller tool in your left hand and the bolt tool in your right hand. Next, simultaneously
pull the rail toward the center of the rack using the puller tool and pull the rail toward you slightly
using the bolt tool. You will hear and feel a snap as the rail disengages from the rack.
e. Repeat the steps above to release the KMM rail on the left side.
__ 2. Press the outer sides of the rails toward the center of the rack and pull them toward you.
Continue pulling the rails and slides out of the rack until the cable management arm is fully
accessible.
__ 3. Tuck the cable management arm into the inner edges of the rails and cross brace.
__ 4. Continue pulling the rail assembly toward you until it is completely free of the rack.
Important: The rail assembly must be oriented so that the slides are on the lower side of the rail
(below the rail's center point).
__ 4. Each rail assembly includes an inner slide rail. Remove the inner slide rails from the rail assemblies
as follows.
a. Locate the inner slide on the rail assembly that is behind the right side of the KMM.
b. Pull the inner slide outward, extending it toward the KMM.
c. Pull the white release button on the inner slide forward, while pulling the slide itself forward,
until it releases completely from the rail assembly. Note that considerable force is required to
pull the slide forward.
d. Repeat steps “4.a” on page 107 through “4.c” on page 108 on the rail assembly on the left side
of the KMM.
__ 5. Attach the right inner slide rail into the open screw holes on the right side of the KMM using two
6-32x1/4" machine screws (PN 02RA006, provided with the FRU) and the T15 Torx screwdriver.
Notches in the body of the KMM mark the location of the screw holes.
Repeat this step on the left. The slide rails should now be firmly attached to the KMM.
__ 6. Slide the rail assembly on the right onto the slide rail that is attached the right side of the KMM.
The slides should be on the lower side of the rail, below its center point.
Pull the rail all the way forward, toward the KMM, until it is fully extended (you will hear a snap).
Repeat this step with the rail assembly on the left side of the KMM.
__ 7. Slide the cross brace into the rails from the rear opening. Using two 6-32 X 1/4" screws (PN
02RA006) and a T15 Torx screwdriver, attach the cross brace to the inside of the right and left rails
in the holes provided. Note that the cross brace should sit within the C-shaped channels on the
inside and of the KMM rails.
Note: Be careful to use only the 6-32 X ¼-inch screws (not the 6-32 X 3/8-inch screws) to attach
the cross brace to the rails. If you have only 3/8-inch machine screws, swap them with the ¼"
machine screws that hold the slides to the rails.
__ 8. Remove the two screws that are attached to the rear of the KMM using the T15 Torx screwdriver,
and then attach the other end of the cable management arm to the rear of the KMM, in the same
holes.
__ 9. Before continuing to the next step, refer to Figure 15 on page 113, which shows the KMM rail
assembly with the cable management arm, cross brace, and cables installed. Use this figure as a
reference as you complete the KMM and rail assembly installation (step “10” on page 113 through
step “13” on page 115).
Figure 15. KMM rail assembly with cable management arm, cross brace, and cables installed
__ 10. In the cable management arm, attach the C5 to C14 Type power jumper cable (PN 00RY699) to
the power supply. Route the power jumper cable through the hole in the cable management arm
and the cross brace. Make sure to tuck the power cable inside the fingers along the length of the
cable management arm so that is held securely in place.
__ 11. Route the UPG VGA cable (PN 3200019) and the UPG USB cable (PN 520-00110) through the hole
in the cross brace and the hole in the cable management arm.
Connect each cable to its connector on the rear of the KMM, but tighten the screws on VGA the
connector lightly, as you will be removing the cables again in Step “15” on page 117.
Note: Leave some slack in the VGA cable when routing it through the cable management arm.
There should be a U-shaped bend to the VGA cable between the connector on the rear of the KMM
and entrance to the cable management arm.
__ 12. Tuck the VGA and USB cables inside the fingers along the length of the cable management arm so
they are held securely in place. Make sure both cables are pushed far enough behind the power
supply (the VGA and USB cables should sit securely behind the power supply).
__ 13. Route the power supply's cable through the cable management arm and connect its 90-degree
plug to the power connector on the rear of the KMM. Make sure that the 90-degree power plug is
turned sideways, so that it sits completely within and below the upper lip of the cable
management arm.
Also, make sure that the ferrite core is within the cable management arm's fingers and loop the
extra cable behind the fingers that are between the core and the power supply.
Note: At this point, ensure that all of the other cables are contained within the upper lip of the
cable management arm. Cables that protrude above the cable management arm or the KMM might
cause problems when the KMM is installed into the rack. All cables should be within the cable
management arm and fingers.
__ 14. The KMM and rail assembly is complete. In the next few steps, you will temporarily disassemble
some of the parts that you previously connected in order to make it easier to install the KMM into
the rack.
__ 15. Carefully disconnect the power, VGA, and USB cables from the back of the KMM.
__ 16. Remove the two 6-32 x 3/8-inch machine screws holding the cable management arm to the KMM.
Retain the screws.
__ 17. On the right side of the KMM, slide the white button on the inner rail forward while pulling the KMM
forward slightly, to disengage it from the slide. Repeat this step on the left.
__ 18. Holding the ends of the cables in one hand, carry the rail assembly to the front of the rack.
__ 19. Route the cables through the EIA slot in the front of the rack, pushing them as far back as possible.
Note that you should consider bundling the cables together using hook and loop fastener or cable
ties to make it easier to route them from the front to the rear of the rack. At the back of the rack,
make sure the cables are pulled through completely and are pushed to the left side.
__ 20. Insert the rail ends of the KMM/rack assembly into the EIA slot in the rack. You might need to
press the rail ends inward (toward the inside of the rack) to allow them to clear the vertical sides of
the rack. Push the rails into the rack until the hump on the rail is about four inches from the cross
brace.
__ 21. Carefully shift and turn the assembly from side to side as you push it forward into the rack. To
move the section of the assembly where the cross brace is connected forward and into the rack,
you need to insert one rail further into the rack than the other, so that the cross brace is on a slight
diagonal. Alternate doing this on the left and right sides while pushing the assembly slightly
forward. The idea is to advance one of the PEM nuts past the EIA rail at a time.
__ 22. Fully lock the front end of the KMM rails to the front EIA rail. Push outward to compress the spring
as you push the rail into the rack.
You might feel or hear a click as the spring engages the back of the EIA rail.
__ 23. From the back of the rack, use the UPG rail removal puller tool (PN 02RA009) to pull each rail end
toward the rear of the rack until it meets the rail. Then, using the tool, pull the end of the rail
around the EIA rail so that it is now beyond the EIA rail.
Next, push the end of the KMM rail into the EIA rail until if fully locks.
__ 24. At the front of the rack, make sure that the ball bearings in the KMM rails are fully forward.
Reattach the KMM by pushing it into the rails until they fully engage.
Next, pull the KMM fully forward. It should be retained by the rails.
__ 25. Reattach the cable management arm to the back of the KMM using the two 6-32 x 3/8-inch screws
and the T15 Torx screwdriver. Then, carefully reconnect the three cables to their connectors,
ensuring that they remain on the inside of the cable management arm.
Figure 16. Notch in rear foot of KVM bracket through which VGA, USB, and power cables must be
routed
__ 2. Continue to hold the cables in your left hand while sliding the KVM into the rack. At the same time,
ensure that the VGA, USB, and power cables remain correctly routed over the bracket on the left
side of the KVM.
Note: If you have trouble sliding the KVM into the rack, make sure that the rails did not become
disengaged from one another.
When the KVM is in place, the cables should still be next to the KVM in the left side bracket.
__ 3. At this point, the screw holes of the left and right KVM brackets should be flush and aligned with
the holes in the rack. Reattach the KVM with the 6mm x 13mm hex flange bolts (PN 46K4308)
through the brackets to secure it to the rack.
__ 4. Reattach the VGA, USB, display power, and Support Element cables to their connectors on the
KVM. Ensure that the cables are labeled.
Gather up any excess cable length and secure the cables to the side of the frame so they will not
interfere when servicing other parts of the machine.
__ 5. Plug the KVM power cable into PDU 2 (location A21ZPDU2J.05). See Figure 14 on page 95 for the
location of the PDUs.
__ 6. Plug the display unit power cable into the PDU (location A21ZPDU1J.04).
__ 7. If the spine cable management bracket was moved, return it to its original position, as follows:
a. Carefully move the vertical cable spine bracket to the right or left of the tailgate bracket and
then behind the tailgate bracket. Make sure no cables become unattached as you move the
vertical cable spine bracket.
b. Install the bottom screw to secure the vertical cable spine bracket.
c. If any cables were removed from a cable clip, slide the cables back into the cable clip and use
the hook-and-loop fasteners to secure the cables to the spine cable management bracket.
__ 8. Ensure that both Support Elements can be displayed.
To display the Support Element in location EIA 42, use the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 1
__ e. Press Enter
To display the Support Element in location EIA 41, using the following steps:
__ a. Press Ctrl
__ b. Press Ctrl
__ c. Press 0
__ d. Press 2
__ e. Press Enter
__ 9. The UPG display might be slightly off center. In this case, it is recommended that you center the
screen, as follows.
a. Press the OSD activation button (1), which is on the front of the UPG display.
b. On the OSD Main Menu, the Auto Configuration option should already be selected. Press the
OSD activation button (1).
Note: Screen centering only lasts for a single power session. Therefore, if you do an Emergency
Power Off of the CPC, you must repeat the screen centering steps.
__ 10. Close the display unit and slide it into the frame.
__ 11. Remove the plastic cling sheeting from the lid of the KMM.
__ 12. Apply the labels, as follows.
__ a. Apply the keystroke label to the inside of the KMM.
__ b. Apply one of the two the safety labels to the inside of the KMM.
__ 13. Return the UPG rail removal puller tool to IBM with other broken parts.
Replace the primary interface adapter with the secondary interface adapter
Note: This procedure assumes that you used the information in “Symptoms and corrective actions (2461-
SE3)” on page 35 to determine that the compact KMM interface adapter is defective. It also assumes that
you ordered a replacement compact KMM interface adapter (FRU kit 02WN889) and that it is now
available to you.
1. Ensure that the USB, Ethernet, and power cables that are connected to the primary and secondary
(spare) interface adapters are properly labeled before starting this procedure.
2. Locate the replacement interface adapter FRU kit (PN 02WN889).
3. Remove the replacement interface adapter from its packaging and then set it aside.
4. Open the front cover of frame A and locate the KMM storage box.
5. Open the door of the KMM storage box, as follows:
a. On the front of the KMM storage box door, slide the rectangular finger pull to the left, then lift the
door upward.
b. Hold the door up and push it slightly inward (toward the frame), to lock it in the open position (you
will hear an audible click). The primary interface adapter is located on the left side of the frame
within the KMM storage box.
The following photograph shows the KMM storage box door in the open position. The primary
interface adapter is located on the left side of the frame within the KMM storage box. The
secondary interface adapter is located on the right side of the frame within the KMM storage box.
The USB-C cable is connected to the primary interface adapter and its other end is connected to
the compact KMM.
6. Remove the defective primary interface adapter from the KMM storage box, as follows:
a. On the front end of the primary interface adapter, turn the screws on the USB-C cable plug
counter-clockwise to loosen them, then remove the white USB-C cable from its connector. The
other end of the USB-C cable should remain connected to the compact KMM.
b. Using your fingers, turn the captive screw that holds the primary interface adapter to the side of
the KMM storage box, counter-clockwise. If the captive screw is tight and does not turn easily, use
the red handle torque tool (PN 41V1059 or PN 6422789) to start it moving. When the captive
screw is loose enough for the interface adapter to be removed, the interface adapter releases
slightly from the frame.
c. Slide the interface adapter, with all of its cables still connected, out of the rack (toward you). After
the interface adapter is free from the frame, gently pull it toward you far enough so that it hangs in
front of the rack slightly. You might need to gently shift the cable bundle to provide enough slack
for the interface adapter to move toward you.
d. Detach the video, USB, and power cables from the interface adapter (the other end of each cable
should remain connected). Leave the cables in this position, hanging freely in front of the frame.
e. Return the defective interface adapter to IBM with other broken parts.
7. On the right side of the KMM storage box, remove the spare (secondary) interface adapter, as follows:
a. Turn the captive screw that holds the secondary interface adapter to the right side of the KMM
storage box counter-clockwise. If the captive screw is tight and does not turn easily, use the red
handle torque tool (PN 41V1059 or PN 6422789) to start it moving. When the captive screw is
loose enough for the interface adapter to be removed, the interface adapter releases slightly from
the frame.
b. Slide the secondary interface adapter out of the frame (toward you).
8. Slide the secondary interface adapter into the primary interface adapter location, on the left side of
the KMM storage box.
9. Using your fingers, hand-tighten the captive screw on the front end of the primary interface adapter
by turning it clockwise. The secondary interface adapter should now be securely connected to the left
side of the KMM storage box, with the video, USB, and power cables connected.
10. Attach the white USB-C cable to the front end of the interface adapter.
11. Verify that the interface adapter is working. On the front end of the interface adapter, verify that one
of the green lights is lit. Press the up or down Support Element selection button to select the other
SE and to verify that its light also turns on. If one or both of the lights is not working, see “Symptoms
and corrective actions (2461-SE3)” on page 35 for information about how to proceed.
12. Find the replacement interface adapter that you set aside in Step “1” on page 130.
13. Slide the replacement interface adapter into the spare (secondary) adapter's place on the right side
of the KMM storage box.
14. Using your fingers, hand-tighten the captive screw on the front end of the interface adapter by turning
it clockwise.
d. Using your fingers, hand-tighten the captive screw on the front end of the interface adapter by
turning it clockwise.
e. Attach the white USB-C cable to the front end of the interface adapter.
7. Verify that the new interface adapter is working. On the front end of the new interface adapter, verify
that one of the green lights is lit. Press the up or down arrow Support Element selection button to
select the other SE and to verify that its light also turns on. If one or both of the lights is not working,
see “Symptoms and corrective actions (2461-SE3)” on page 35 for information about how to proceed.
d. After the LIC is loaded, you will be directed to remove the Support Element DVD-R and reboot the
system.
e. Follow the prompts on the Support Element display panel to complete the restore.
f. After the restore is complete, perform the following steps to remove the DVD drive from the boot
list:
1) Press the DEL or ESC key to enter SETUP when you see the American Megatrends splash screen
appear on the display. Enter the admin password if one is set.
2) Once you are back to the Aptio Setup Utility screen, select the Boot tab, then select Boot
Option #1 and change it to P0: ST1000NX0313.... Select Boot Option #2 and change it to
Disabled, leave Boot Option #3 as Disabled.
3) Press F4 to save and select Yes to reboot.
END OF PROCEDURE.
2) Press ESC.
3) Navigate to Mouse Tests, press Enter, and deselect Mouse Access Test.
4) Press ESC and deselect Ping Test.
5) Navigate to IPMI Tests, press Enter, and deselect IPMI Event Log Test, Event Log Stress
Test, and Event Log Erase Test because these tests do not run in batch mode.
Note: If you want to run the keyboard (KBD) or mouse tests, they must be run separately with
manual intervention.
__ 3. If you want to get a full report at the end of the diagnostic run, complete the following steps:
__ a. Insert a formatted USB flash memory drive into one of the USB ports.
__ b. Go to the Options tab, navigate to Generate Report, and press Enter.
__ c. Select I still want to change log device, press Enter.
__ d. Change Report destination from ""None"" to "File," pick the long entry that shows USB in the
name, keep or change the default filename, and add your choice of words in the Heading field.
__ e. Change Log device info on fail from "NO" to "YES."
__ f. Change Log device info on abort"from "NO" to "YES."
__ g. Then select CONTINUE, press Enter.
__ 4. Press F10 to start running the tests. The tests will run for about 30 minutes. As the tests run, the
Total Errors and Errors in Current® Test right-side columns should have no entries in them.
__ 5. If you inserted a USB flash memory drive to capture a report, you must close the file using the
following steps:
__ a. Go to the Options tab, navigate to Generate Report, and press Enter.
__ b. Select I still want to change log device, press Enter.
__ c. Change Report destination from "File" to "None."
__ d. Select CONTINUE, and press Enter.
__ e. Remove the USB flash memory drive.
__ 6. Exit the diagnostics by pressing ESC and selecting "YES.
__ 7. After running diagnostics, complete the following steps:
__ a. Go to the Advanced tab, navigate to Network Stack Configuration, and press Enter to
expand it.
__ b. Change Network Stack to "Disabled."
__ c. Press F4 to save these values.
__ d. Select Yes to reboot.
END OF PROCEDURE
If you exchanged the hard disk, check to see if there are jumpers or tab settings on the new hard disk.
Ensure any jumper or tab settings are the same as on the old drive.
After the FRU is exchanged, test the repair using the procedure in “Testing 2461 Support Element
(2461-SE2) ” on page 136. Select Hard Disk problem area.
Return here when the test is complete, then continue below.
4. Did the hard disk tests continue to fail?
If YES, call for assistance.
If NO, continue with the next step to restore the licensed internal code.
5. You must RESTORE the LICENSED INTERNAL CODE and back up critical data to the new hard disk
USING the FOLLOWING PROCEDURES:
a. Insert the Support Element DVD-R 001 in the Support Element DVD drive. Perform the following
steps to enable booting from the DVD drive:
Note: Note that a machine in the field may have a customer-assigned admin password. If this is the
case, the customer will need to provide the password (or temporarily remove the admin password).
If the customer has set an admin password, you will be prompted for it in order to change the uEFI
settings.
1) Power on the display.
2) Power on or reboot the Support Element.
3) When you see the American Megatrends splash screed, press the DEL or ESC key to enter the
Setup Utility.
4) Use the arrow keys to navigate to the Save & Exit tab.
5) Use the arrow keys to highlight the UEFI DVD selection (for example, "UEFI: (FAT) HL-DT-ST
DVDRAM GTC0N").
6) Press Enter. It will automatically boot from the DVD drive selection.
b. The Support Element will boot from the Support Element DVD-R.
c. Follow the Hard Disk Reload/Restore prompts on the Support Element display panel to restore the
Licensed Internal Code.
d. After the LIC is loaded, you will be directed to remove the Support Element DVD-R and reboot the
system.
e. Follow the prompts on the Support Element display panel to complete the restore.
6. Test using the procedure in “Testing 2461 Support Element (2461-SE2) ” on page 136. Select Run All
Selected problem area.
Return here when the test is complete, then continue below.
Did any of the hard disk tests fail?
• If YES, exchange the FRUs called by the diagnostics one at a time. For FRU removal and replacement
instructions, refer to the HMM for the appropriate machine type on the Diagnostic CD-ROM. When
the problem is resolved, go to “7” on page 136.
• If NO, continue with the next step to close the call.
• If the tests do not fail and the problem remains, call for assistance.
7. Close the call. For instructions, refer to the Service Guide for the server to which this console is
connected.
END OF PROCEDURE.
Note: Note that a machine in the field may have a customer-assigned admin password. If this is the
case, the customer will need to provide the password (or temporarily remove the admin password).
If the customer has set an admin password, you will be prompted for it in order to change the uEFI
settings.
1) Power on the display.
2) Power on or reboot the Support Element.
3) Press the ESC key to enter SETUP when you see the Insyde BIOS logo appear on the display.
4) Use the arrow keys to navigate to the Boot Manager, then select the USB brand listed.
5) Press Enter. It will automatically boot from the USB drive selection.
b. The Support Element will boot from the Support Element USB.
c. Follow the Hard Disk Reload/Restore prompts on the Support Element display panel to restore the
Licensed Internal Code.
d. After the LIC is loaded, you will be directed to remove the Support Element USB and reboot the
system.
e. Follow the prompts on the Support Element display panel to complete the restore.
6. Test using the procedure in “Testing 2461 Support Element (2461-SE3) ” on page 139. Select Run All
Selected problem area.
Return here when the test is complete, then continue below.
Did any of the hard disk tests fail?
• If YES, exchange the FRUs called by the diagnostics one at a time.
• If NO, continue with the next step to close the call.
• If the tests do not fail and the problem remains, call for assistance.
7. Close the call. For instructions, refer to the Service Guide for the server to which this console is
connected.
END OF PROCEDURE.
Use the information in this section if you are directed to verify the configuration for the 2461 Support
Element (2461-SE1, 2461-SE2 or 2461-SE3) or the Hardware Management Appliance (2461-VA3).
2461-SE1 configuration
Use the information in this section if you are directed to verify the configuration for the 2461 Support
Element (2461-SE1).
Manual Configuration: Using IBM Setup Utility (ESC or DEL during boot)
1. Power on the display.
2. Power on the system unit.
3. Verify the following:
BIOS Information
BIOS Vendor American Megatrends
Core Version 4.6.5.5
Compliancy UEFI 2.3.1; PI 1.2
Project Version 0ACHT 0.10 x64
Build Date and Time 03/29/2016 16:00:00
Customer Ref. Number 006250
Processor Information
Name Haswell
Brand String Intel(R) Xeon(R) CPU E3-
Frequency 3400 MHz
Processor ID 306c3
Stepping C
Number of Processors 4Core(s) / 4Thread(s)
Microcode Revision 1d
GT Info Not Applicable
PCH Information
Name LynxPoint
PCH SKU C226
Stepping 05/C2
LAN PHY Revision N/A
ME FW Verison N/A
ME Firmware SKU N/A
{Advanced Tab}
{hit ESC}
Configuration
Security Device Support [Enable]
TPM State [Disabled]
Pending operation [None]
{press ESC}
{hit ESC}
ME FW Version N/A
Firmware Update Configuration (hit ENTER to expand)
USB Controllers:
2 EHCIs, 1 XHCI
USB Devices:
1 Keyboard, 1 Mouse, 3 Hubs
{hit ESC}
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:93 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:94 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:95 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:96 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:97 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:98 {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
Intel(R) I210 Gigabit Network Connection - 00:10:6F:0D:... {varies} (hit ENTER to expand)
{hit ESC}
Blink LEDs 0
{hit ESC}
{Chipset Tab}
{hit ESC}
{hit ESC}
{hit ESC}
VT-d [Enabled]
{hit ESC}
{Boot Tab}
Boot Configuration
Setup Prompt Timeout 5
Bootup NumLock State [Off]
{hit ESC}
{hit ESC}
{hit ESC}
{hit ESC}
{hit ESC}
{Security Tab}
Password Description
Administrator Password (hit ENTER to create password, must confirm new password)
{hit ESC}
Save Options
Save Changes
Discard Changes
Restore Defaults
Save as User Defaults
Restore User Defaults
Boot Override
P2: HL-DT-ST DVDRAM GTB0N (the order of these choices may vary)
UEFI: Built-in EFI Shell
P0: ST1000NX0313
Enabling/Disabling Options
Smbios Event Log [Enabled]
Erasing Settings
Erase Event Log [No]
When Log is Full [Do Nothing]
Custom Options
Log OEM Codes [Enabled]
Convert OEM Codes [Disabled]
{hit ESC}
{hit ESC}
Log Empty
{hit ESC}
Enabling/Disabling Options
SEL Components [Enabled]
Erasing Settings
Erase SEL [No]
When SEL is Full [Do Nothing]
{hit ESC}
{hit ESC}
Lan channel 1
Configuration Address source [Unspecified]
Station IP address 00.00.00.00 (varies)
Subnet mask 00.00.00.00 (varies)
Station MAC address 00-10-6f-18-0b-47 (varies)
Router IP address 00.00.00.00 (varies)
Router MAC address 00-00-00-00-00-00 (varies)
Lan channel 2
Configuration Address source [Unspecified]
Station IP address 00.00.00.00
Subnet mask 00.00.00.00
Station MAC address 00-00-00-00-00-00
Router IP address 00.00.00.00
Router MAC address 00-00-00-00-00-00
END OF PROCEDURE
2461-SE2 configuration
Use the information in this section if you are directed to verify the configuration for the 2461 Support
Element (2461-SE2).
Manual Configuration: Using IBM Setup Utility (ESC or DEL during boot)
1. Power on the display.
2. Power on the system unit.
3. Verify the following:
BIOS Information
BIOS Vendor American Megatrends
Core Version 4.6.5.5
Compliancy UEFI 2.3.1; PI 1.2
Project Version 0ACIR 0.07 x64
Build Date and Time 04/27/2017 11:00:00
Customer Ref. Number 006250
Processor Information
Name Haswell
Brand String Intel(R) Xeon(R) CPU E3-
Frequency 3400 MHz
Processor ID 306c3
Stepping C
Number of Processors 4Core(s) / 4Thread(s)
Microcode Revision 1d
GT Info Not Applicable
PCH Information
Name LynxPoint
PCH SKU C226
Stepping 05/C2
LAN PHY Revision N/A
ME FW Verison 9.1.20.1035
ME Firmware SKU 5MB
{Advanced Tab}
{press ESC}
Configuration
Security Device Support [Enable]
TPM State [Enabled]
Pending operation [None]
{press ESC}
{press ESC}
ME FW Version 9.1.20.1035
Firmware Update Configuration (press ENTER to expand)
USB Controllers:
2 EHCIs, 1 XHCI
USB Devices:
1 Keyboard, 1 Mouse, 2 Hubs {varies}
{press ESC}
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:93 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:94 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:95 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:96 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:97 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I350 Gigabit Network Connection - 00:10:6F:0D:5A:98 {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
Intel(R) I210 Gigabit Network Connection - 00:10:6F:0D:... {varies} (press ENTER to expand)
{press ESC}
Blink LEDs 0
{press ESC}
{Chipset Tab}
{press ESC}
{press ESC}
{press ESC}
VT-d [Enabled]
{press ESC}
{Boot Tab}
Boot Configuration
Setup Prompt Timeout 5
Trenton Release Mode [On]
Bootup NumLock State [Off]
Note: It is no longer necessary to change the default boot choices, as the EFI manager
will control the boot list.
{press ESC}
{press ESC}
{Security Tab}
Password Description
Administrator Password (press ENTER to create password, must confirm new password)
{press ESC}
{press ESC}
{press ESC}
Save Options
Save Changes
Discard Changes
Restore Defaults
Save as User Defaults
Restore User Defaults
Boot Override
UEFI: Built-in EFI Shell {the order and number of these choices may vary}
BOOT_EMBEDDED (P0: ST1000NX0313)
Enabling/Disabling Options
Smbios Event Log [Enabled]
Erasing Settings
Erase Event Log [No]
When Log is Full [Do Nothing]
Custom Options
Log OEM Codes [Enabled]
Convert OEM Codes [Disabled]
{press ESC}
{press ESC}
Log Empty
{press ESC}
Enabling/Disabling Options
SEL Components [Enabled]
Erasing Settings
Erase SEL [No]
When SEL is Full [Do Nothing]
{press ESC}
{press ESC}
Lan channel 1
Configuration Address source [Unspecified]
Station IP address 00.00.00.00 {varies}
Subnet mask 00.00.00.00 {varies}
Station MAC address 00-10-6f-18-0b-47 {varies}
Router IP address 00.00.00.00 {varies}
Router MAC address 00-00-00-00-00-00 {varies}
Lan channel 2
Configuration Address source [Unspecified]
Station IP address 00.00.00.00
Subnet mask 00.00.00.00
Station MAC address 00-00-00-00-00-00
Router IP address 00.00.00.00
Router MAC address 00-00-00-00-00-00
END OF PROCEDURE
2461-SE3 configuration
Use the information in this section if you are directed to verify the configuration for the 2461 Support
Element (2461-SE3).
The following is a list of the configuration settings for the 2461-SE3.
[Advanced Tab]
Numlock <Off>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
Setup Warning:
Setting items on this screen to incorrect values
may cause your system to malfunction!
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
IA VR Domain
Disable Fast PKG C State Ramp for IA <False>
Domain
Slow Slew Rate for IA Domain <Fast/2>
GT VR Domain
Disable Fast PKG C State Ramp for GT <False>
Domain
Slow Slew Rate for GT Domain <Fast/2>
SA VR Domain
Disable Fast PKG C State Ramp for SA <False>
Domain
Slow Slew Rate for SA Domain <Fast/2>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
Memory Configuration
(press ESC)
(press ESC)
DMI X4 Gen3
Lane 0 [4]
Lane 1 [4]
Lane 2 [4]
Lane 3 [4]
(press ESC)
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
(press ESC)
Lane 0 [2]
Lane 1 [2]
Lane 2 [2]
Lane 3 [2]
(press ESC)
Bundle0 [3]
Bundle1 [3]
(press ESC)
(press ESC)
OBFF <Enabled>
LTR <Enabled>
PEG1 Slot Power Limit Value [75]
PEG1 Slot Power Limit Scale <1.0x>
PEG1 Physical Slot Number [2]
Max Link Width <Auto>
Power Down Unused Lanes <Auto>
Gen3 Eq Phase 2 <Auto>
Gen3 Eq Phase 3 Method <Auto>
ASPM <Auto>
De-emphasis Control <-3.5 dB>
OBFF <Enabled>
LTR <Enabled>
PEG2 Slot Power Limit Value [75]
PEG2 Slot Power Limit Scale <1.0x>
PEG2 Physical Slot Number [3]
PEG1 Max Payload size <Auto>
PEG2 Max Payload size <Auto>
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
Lane 4 [7]
Lane 5 [7]
Lane 6 [7]
Lane 7 [7]
Lane 8 [7]
Lane 9 [7]
Lane 10 [7]
Lane 11 [7]
Lane 12 [7]
Lane 13 [7]
Lane 14 [7]
Lane 15 [7]
(press ESC)
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
Lane 4 [7]
Lane 5 [7]
Lane 6 [7]
Lane 7 [7]
Lane 8 [7]
Lane 9 [7]
Lane 10 [7]
Lane 11 [7]
Lane 12 [7]
Lane 13 [7]
Lane 14 [7]
Lane 15 [7]
(press ESC)
Lane 0 [2]
Lane 1 [2]
Lane 2 [2]
Lane 3 [2]
Lane 4 [2]
Lane 5 [2]
Lane 6 [2]
Lane 7 [2]
Lane 8 [2]
Lane 9 [2]
Lane 10 [2]
Lane 11 [2]
Lane 12 [2]
Lane 13 [2]
Lane 14 [2]
Lane 15 [2]
(press ESC)
Bundle0 [0]
Bundle1 [0]
Bundle2 [0]
Bundle3 [0]
Bundle4 [0]
Bundle5 [0]
Bundle6 [0]
Bundle7 [0]
RxCTLE Override <Disabled>
(press ESC)
(press ESC)
(press ESC)
PCIE1 Cm [6]
PCIE1 Cp [2]
PCIE2 Cm [6]
PCIE2 Cp [2]
PCIE3 Cm [6]
PCIE3 Cp [2]
PCIE4 Cm [6]
PCIE4 Cp [2]
PCIE5 Cm [6]
PCIE5 Cp [2]
PCIE6 Cm [6]
PCIE6 Cp [2]
PCIE7 Cm [6]
PCIE7 Cp [2]
PCIE8 Cm [6]
PCIE8 Cp [2]
PCIE9 Cm [6]
PCIE9 Cp [2]
PCIE10 Cm [6]
PCIE10 Cp [2]
PCIE11 Cm [6]
PCIE11 Cp [2]
PCIE12 Cm [6]
PCIE12 Cp [2]
PCIE13 Cm [6]
PCIE13 Cp [2]
PCIE14 Cm [6]
PCIE14 Cp [2]
PCIE15 Cm [6]
PCIE15 Cp [2]
PCIE16 Cm [6]
PCIE16 Cp [2]
PCIE17 Cm [6]
PCIE17 Cp [2]
PCIE18 Cm [6]
PCIE18 Cp [2]
PCIE19 Cm [6]
PCIE19 Cp [2]
PCIE20 Cm [6]
PCIE20 Cp [2]
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
Topology <Flex>
SATA Port 0 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 1 Empty
Software Preserve Unknown
Port 1 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Direct Connect>
SATA Port 1 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 2 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Unknown>
SATA Port 2 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 3 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Unknown>
SATA Port 3 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 4 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Unknown>
SATA Port 4 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 5 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <M2>
SATA Port 5 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 6 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Unknown>
SATA Port 6 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 7 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
{The SE and Hardware Management Appliance will use "S0 State", the HMC
and TKE will use "Last State". This determines what the machine will
do when input power is restored.}
(press ESC)
ME State <Enabled>
Comms Hub Support <Disabled>
JHI Support <Disabled>
Core Bios Done Message <Enabled>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
BIOS Info:
Platform BIOS_MBC8272
Version Main.001.012
State release
(press ESC)
Per-Sensor Enables
FAN1 Enable <Disabled> {Enabled for TKE}
FAN2 Enable <Enabled>
FAN3 Enable <Enabled>
FAN4 Enable <Enabled>
FAN5 Enable <Disabled> {Enabled for TKE}
(press ESC)
BMC Status OK
BMC Firmware Version 3.03
IPMI Specification Version 2.0
BMC MAC Address 00:10:6F:23:73:B4 {varies}
(press ESC)
(press ESC)
(press ESC)
PortEnable <Enabled>
UseGlobalSetting <Enabled>
(press ESC)
(press ESC)
(press ESC)
H2ODST Tool
(press ESC)
[Security Tab]
[Power Tab]
ACPI S3 <Enabled>
Wake on PME <Enabled>
Wake on Modem Ring <Disabled>
Auto Wake on S5 <Disabled>
S5 long run test <Disabled>
[Boot Tab]
(press ESC)
(press ESC)
[Exit Tab]
END OF PROCEDURE
2461-VA3 configuration
Use the information in this section if you are directed to verify the configuration for the 2461 Hardware
Management Appliance (2461-VA3).
The following is a list of the configuration settings for the 2461-VA3.
L2 Cache: 256 KB
L3 Cache: 8192 KB
Number of Processors: 4 Core(s) / 4 Thread(s)
Microcode Rev: 000000C2
GT Info: Unknown (0xFF)
SMX/TXT: Supported
PCH Rev / SKU 31 (D1 Stepping) / SKL PCH-H C236
GOP Ver: 9.0.1069
EC Ver: N/A
Board ID: Zumba Beach Server Crb
FAB ID: 0
Intel ME Version / SKU UnKnow
LAN PHY Revision Unknown
Language <English>
System Time {varies}
System Date {varies}
[Advanced Tab]
Numlock <Off>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
Setup Warning:
Setting items on this screen to incorrect values
may cause your system to malfunction!
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
IA VR Domain
Disable Fast PKG C State Ramp for IA <False>
Domain
Slow Slew Rate for IA Domain <Fast/2>
GT VR Domain
Disable Fast PKG C State Ramp for GT <False>
Domain
Slow Slew Rate for GT Domain <Fast/2>
SA VR Domain
Disable Fast PKG C State Ramp for SA <False>
Domain
Slow Slew Rate for SA Domain <Fast/2>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
Memory Configuration
(press ESC)
(press ESC)
DMI X4 Gen3
Lane 0 [4]
Lane 1 [4]
Lane 2 [4]
Lane 3 [4]
(press ESC)
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
(press ESC)
Lane 0 [2]
Lane 1 [2]
Lane 2 [2]
Lane 3 [2]
(press ESC)
Bundle0 [3]
Bundle1 [3]
(press ESC)
(press ESC)
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
Lane 4 [7]
Lane 5 [7]
Lane 6 [7]
Lane 7 [7]
Lane 8 [7]
Lane 9 [7]
Lane 10 [7]
Lane 11 [7]
Lane 12 [7]
Lane 13 [7]
Lane 14 [7]
Lane 15 [7]
(press ESC)
Lane 0 [7]
Lane 1 [7]
Lane 2 [7]
Lane 3 [7]
Lane 4 [7]
Lane 5 [7]
Lane 6 [7]
Lane 7 [7]
Lane 8 [7]
Lane 9 [7]
Lane 10 [7]
Lane 11 [7]
Lane 12 [7]
Lane 13 [7]
Lane 14 [7]
Lane 15 [7]
(press ESC)
Lane 0 [2]
Lane 1 [2]
Lane 2 [2]
Lane 3 [2]
Lane 4 [2]
Lane 5 [2]
Lane 6 [2]
Lane 7 [2]
Lane 8 [2]
Lane 9 [2]
Lane 10 [2]
Lane 11 [2]
Lane 12 [2]
Lane 13 [2]
Lane 14 [2]
Lane 15 [2]
(press ESC)
Bundle0 [0]
Bundle1 [0]
Bundle2 [0]
Bundle3 [0]
Bundle4 [0]
Bundle5 [0]
Bundle6 [0]
Bundle7 [0]
RxCTLE Override <Disabled>
(press ESC)
(press ESC)
(press ESC)
PCIE1 Cm [6]
PCIE1 Cp [2]
PCIE2 Cm [6]
PCIE2 Cp [2]
PCIE3 Cm [6]
PCIE3 Cp [2]
PCIE4 Cm [6]
PCIE4 Cp [2]
PCIE5 Cm [6]
PCIE5 Cp [2]
PCIE6 Cm [6]
PCIE6 Cp [2]
PCIE7 Cm [6]
PCIE7 Cp [2]
PCIE8 Cm [6]
PCIE8 Cp [2]
PCIE9 Cm [6]
PCIE9 Cp [2]
PCIE10 Cm [6]
PCIE10 Cp [2]
PCIE11 Cm [6]
PCIE11 Cp [2]
PCIE12 Cm [6]
PCIE12 Cp [2]
PCIE13 Cm [6]
PCIE13 Cp [2]
PCIE14 Cm [6]
PCIE14 Cp [2]
PCIE15 Cm [6]
PCIE15 Cp [2]
PCIE16 Cm [6]
PCIE16 Cp [2]
PCIE17 Cm [6]
PCIE17 Cp [2]
PCIE18 Cm [6]
PCIE18 Cp [2]
PCIE19 Cm [6]
PCIE19 Cp [2]
PCIE20 Cm [6]
PCIE20 Cp [2]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [7]
Reserved Memory [17]
Reserved I/O [16]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
FER <Disabled>
NFER <Disabled>
CER <Disabled>
CTO <Disabled>
SEFE <Disabled>
SENFE <Disabled>
SECE <Disabled>
PME SCI <Enabled>
Hot Plug <Disabled>
Advanced Error Reporting <Enabled>
PCIe Speed <Auto>
Transmitter Half Swing <Disabled>
Detect Timeout [0]
Extra Bus Reserved [0]
Reserved Memory [10]
Reserved I/O [4]
(press ESC)
(press ESC)
Topology <Unknown>
SATA Port 6 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
Serial ATA Port 7 Empty
Software Preserve Unknown
Port 2 <Enabled>
Hot Plug <Disabled>
Configured as eSATA Hot Plug supported
Spin Up Device <Disabled>
SATA Device Type <Hard Disk Drive>
Topology <Unknown>
SATA Port 7 DevSlp <Disabled>
DITO Configuration <Disabled>
DITO Value [625]
DM Value [15]
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
ME State <Enabled>
Comms Hub Support <Disabled>
JHI Support <Disabled>
Core Bios Done Message <Enabled>
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
(press ESC)
BIOS Info:
Platform BIOS_MBC8272
Version Main.001.012
State release
(press ESC)
Per-Sensor Enables
FAN1 Enable <Disabled>
FAN2 Enable <Enabled>
FAN3 Enable <Enabled>
FAN4 Enable <Enabled>
FAN5 Enable <Disabled>
(press ESC)
BMC Status OK
BMC Firmware Version 3.03
IPMI Specification Version 2.0
BMC MAC Address 00:10:6F:23:73:B4 {varies}
(press ESC)
(press ESC)
(press ESC)
PortEnable <Enabled>
UseGlobalSetting <Enabled>
(press ESC)
(press ESC)
(press ESC)
H2ODST Tool
(press ESC)
[Security Tab]
[Power Tab]
ACPI S3 <Enabled>
Wake on PME <Enabled>
Wake on Modem Ring <Disabled>
Auto Wake on S5 <Disabled>
S5 long run test <Disabled>
[Boot Tab]
(press ESC)
(press ESC)
[Exit Tab]
END OF PROCEDURE
The console unit (keyboard/display) includes a number of controls for launching, navigating, and
managing the on-screen display (OSD).
__ 2. To locate a menu item, scroll up or down by pressing the OSD scroll up or down button, which are
located on the compact keyboard/monitor/mouse (compact KMM) keyboard. The scroll up and
down buttons are also used to adjust or change a function setting.
__ 3. To select a submenu or a function, scroll to that item and press the OSD activation button. A
second level of menus is displayed.
To exit the OSD menu, do the following.
1. Press the scroll down button and locate the Exit function.
2. Press the OSD activation button to select the Exit function (and exit the OSD).
Auto configuration
Use the Auto configuration option to perform the following functions automatically:
Auto Level
Automatically adjusts the black and white levels of the screen.
Auto Position
Automatically adjusts the position of the screen.
Auto Phase
Automatically adjusts the phase.
Auto Clock
Automatically adjusts the output clock per line to match the input.
Brightness/Contrast
The Brightness/Contrast menu contains the following sub-options:
Brightness
Displays a slider bar for enabling the adjustment of the back light brightness.
Contrast
Displays a slider bar for enabling the adjustment of the screen contrast. Contrast adjustments are
more discernible when the background is white.
Exit
Allows you to exit the Brightness/Contrast menu.
Image Control
The Image Control option contains the following sub-options:
Display Resolution Mode
Fill
Stretches the image to the full viewing area.
Aspect
Proportional relationship between width and height.
1:1
Displays the image in 1:1 (actual size) format.
Current mode
Uses settings that are determined by the current operating system.
Recommended mode
Supports maximum resolution.
Horizontal position
Displays a slider bar for enabling the adjustment of the screen's horizontal position.
The center of the bar is obtained from the factory-preset value for this option. At value=MIN, the
selection of + positioning response might vary between XGA (Extended Graphics Array) and FHD (Full
High Definition) panels. This is caused by physical limitations at MIN OSD placement.
Vertical position
Displays a slider bar for enabling the adjustment of the screen's vertical position. The center of the bar
is obtained from the factory-preset value for this option.
Clock
Displays a slider bar for enabling the adjustment of the horizontal clocks.
Phase
Displays a slider bar for enabling the adjustment of the analog signals phase. DisplayPort is
automatically displayed on the KVM console.
Input control
Use the Input control option to manually select graphics from one of the two sources. The following
options are available from the Input control menu:
• VGA
• DP (DisplayPort)
• Exit
Note: DisplayPort has priority over VGA. So, if DisplayPort is hot plugged when VGA is running,
DisplayPort takes priority and graphics from DisplayPort are automatically displayed on the console unit
screen.
Advanced
The Advanced option contains the following sub-options:
OSD settings
Lock OSD settings
Locks or unlocks OSD settings. Specify yes or no.
Timeout
Displays a slider that enables you to adjust the OSD timeout value. The timeout ranges from 5 and
60 seconds, with one-second intervals. The default timeout is 10 seconds.
Vertical position
Displays a slider that enables you to move the OSD window up or down on the screen.
Horizontal position
Displays a slider that enables you to move the OSD window left or right on the screen.
Exit
Allows you to exit the Advanced menu.
Factory settings
Use the Factory settings option to reset the console unit options to their original factory settings. You can
specify either of the following values:
• Yes
• No
Language
Use the Language option to specify the language in which the menu options are displayed. The following
languages can be specified:
• English
• Japanese
• Spanish
• French
• German
• Simple Chinese
Information
Use the Information option to obtain information about the following topics:
• Current or recommended solutions
• Console description
– Console part number
Appendix D. Notices
This information was developed for products and services offered in the US.
IBM may not offer the products, services, or features discussed in this document in other countries.
Consult your local IBM representative for information on the products and services currently available in
your area. Any reference to an IBM product, program, or service is not intended to state or imply that only
that IBM product, program, or service may be used. Any functionally equivalent product, program, or
service that does not infringe any IBM intellectual property right may be used instead. However, it is the
user's responsibility to evaluate and verify the operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not grant you any license to these patents. You can send
license inquiries, in writing, to:
Trademarks
IBM, the IBM logo, and ibm.com® are trademarks of International Business Machines Corp., registered in
many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other
companies. A current list of IBM trademarks is available on the web at "Copyright and trademark
information" at http://www.ibm.com/legal/copytrade.shtml.
Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or
both.
Other product and service names might be trademarks of IBM or other companies.
Class A Notices
The following Class A statements apply to this IBM product. The statement for other IBM products
intended for use with this product will appear in their accompanying manuals.
Tele: +49 (0) 800 225 5423 or +49 (0) 180 331 3233
email: halloibm@de.ibm.com
Warning: This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case the user may be required to take adequate measures.
For products less than or equal to 20 A per phase, the following statement applies:
For products greater than 20 A per phase, three-phase, the following statements apply:
Declaration: This is a Class A product. In a domestic environment, this product may cause radio
interference, in which case the user may need to perform practical action.
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2014/30/EU zur Angleichung der
Rechtsvorschriften über die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die
Grenzwerte der EN 55032 Klasse A ein.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu
betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM
übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne
Zustimmung von IBM verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung von IBM gesteckt/eingebaut werden.
EN 55032 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
"Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im Wohnbereich Funk-
Störungen verursachen; in diesem Fall kann vom Betreiber verlangt werden, angemessene Maßnahmen
zu ergreifen und dafür aufzukommen."
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten
Dieses Produkt entspricht dem "Gesetz über die elektromagnetische Verträglichkeit von Geräten
(EMVG)". Dies ist die Umsetzung der EU-Richtlinie 2014/30/EU in der Bundesrepublik Deutschland.
Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit
von Geräten (EMVG) (bzw. der EMC EG Richtlinie 2014/30/EU) für Geräte der Klasse A
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen -
CE - zu führen.
Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
Tel: 914-499-1900
Generelle Informationen:
Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55032 Klasse A.
GC28-6991-02