Salesforce - Pass4sure - Certified Business Analyst - Free.draindumps.2022 Sep 05.by - Oscar.122q.vce
Salesforce - Pass4sure - Certified Business Analyst - Free.draindumps.2022 Sep 05.by - Oscar.122q.vce
Salesforce - Pass4sure - Certified Business Analyst - Free.draindumps.2022 Sep 05.by - Oscar.122q.vce
Certified-Business-Analyst Dumps
https://www.certleader.com/Certified-Business-Analyst-dumps.html
NEW QUESTION 1
Which tool is used to create reports, incorporate filters and select the Report Type?
A. Data Loader
B. Report Builder
C. A csv file that will then get imported.
D. Report Composer
Answer: B
NEW QUESTION 2
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case
functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
Answer: B
NEW QUESTION 3
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the
globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?
A. RACI chart
B. User stories
C. Stakeholder analysis
Answer: A
NEW QUESTION 4
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants
to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans
to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
Answer: C
NEW QUESTION 5
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has
delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the
product right?"
Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
A. Process maps
B. User stories
C. Acceptance criteria
Answer: C
NEW QUESTION 6
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously
implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business
analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime
Answer: A
NEW QUESTION 7
Which method should a business analyst use to show current state business flows in Salesforce?
Answer: B
NEW QUESTION 8
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable
benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
Answer: C
NEW QUESTION 9
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large
number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and
recommend a solution.
Which method should the BA use to start collecting data?
Answer: B
NEW QUESTION 10
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to
include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
Answer: B
NEW QUESTION 10
A business analyst (BA) is working on a request from a sales leader at Universal Containers. The sales leader has noticed the quality of information on new leads
has declined recently. After completing their initial research, the BA concludes that the Salesforce lead intake form needs to be updated to include only essential
information. Since several sales teams use the intake form, the BA must get alignment from all of the groups.
How does whiteboarding help the BA collaborate with multiple stakeholders?
A. It provides a script to follow with suggested questions and prompts, identifies exactly what each group needs in order to be successful, and the final version acts
as the business requirements document.
B. It builds a shared understanding of the current state, creates a space for everyone to contribute since the activity feels shared, and guides the conversation
while maintaining engagement.
C. It provides a single document in a central location for stakeholders to contribute, allowing each group to provide feedback on their own, instead of requiring
everyone to meet and discuss together.
Answer: B
NEW QUESTION 14
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's
sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs
and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
Answer: A
NEW QUESTION 15
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature
overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across
features to prevent overwriting before the release.
What should the BA use?
Answer: C
NEW QUESTION 18
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA)
who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of
the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?
Answer: A
NEW QUESTION 22
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity
object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end
users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''
Answer: C
NEW QUESTION 26
The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?
Answer: C
NEW QUESTION 27
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a
presentation to executives to help them understand the current state and define the future state.
Which document should the BA use for the presentation?
Answer: A
NEW QUESTION 32
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this
account portal.
Which option should the business analyst use as the functional requirement specification?
Answer: B
NEW QUESTION 36
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access
across the Salesforce ecosystem".
A. Role
B. User License
C. Profile
D. Username
Answer: B
NEW QUESTION 40
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team
is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?
A. Capture decision steps and different outcomes.Illustrate which fields are integrated with an external system.
B. Set limits to the scope that will be documented.
Answer: A
NEW QUESTION 44
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the
requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
A. Prototyping
B. Brainstorming
C. Observation
Answer: A
NEW QUESTION 46
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with
writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
Answer: C
NEW QUESTION 49
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A. Challenge
B. Monster
C. Victory
D. Helper
Answer: A
NEW QUESTION 53
Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis
of its current state. The BA will utilize Salesforce Optimizer for the assessment.
How should the BA use the output from the tool?
Answer: B
NEW QUESTION 57
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for
life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its
customers.
Which type of session should the BA perform?
Answer: B
NEW QUESTION 61
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales
pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are
most impacted.
Which key stakeholder should the BA speak to first?
A. VP of sales
B. Sales Users
C. IT leaders
Answer: A
NEW QUESTION 66
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy
regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
Answer:
NEW QUESTION 67
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce
records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
A. A sales rep can view current information directly in the Lead and Contact records.
B. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
Answer: A
NEW QUESTION 68
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team
identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit
testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
Answer: B
NEW QUESTION 72
A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation.
Several sale users in various locations have been identified to participate.
Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?
A. Demo prototype
B. Virtual whiteboard
C. One-on-one meetings
Answer: B
NEW QUESTION 75
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a
Salesforce project.
Which group should the BA include early in the scoping process?
A. Personas
B. Stakeholders
C. Scrum team
Answer: B
NEW QUESTION 78
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to
configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
• Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
A. As a sales clerk, I want to see item availability and locations to help customers find items.
B. As a general manager, I want sales clerks to have tablets so they can help customers find items.
C. As a customer, I want sales clerks to have access to item availability to help them find items.
Answer: A
NEW QUESTION 83
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could
have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
A. Review the effort and impacts with the service team, and work to align requirements across the teams.
B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C. Prioritize the effort as defined by sales and ask the director to review any service impact
D. .
Answer: A
NEW QUESTION 88
Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. All of them.
Answer: B
NEW QUESTION 92
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the
Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA
has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
Answer: C
NEW QUESTION 96
A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps
and overlaps in functionality.
Which tool would help UC understand the existing functionality.
Answer: A
NEW QUESTION 99
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.’’
Which acceptance criteria is most appropriate for this user story?
Answer: A
Answer: A
A. Ask the team to reprioritize the backlog and work on the item at the top.
B. Ask the team to commit to the work for the next sprint.
C. Ask the team to pivot and complete the work immediately.
Answer: A
Answer: A
A. Build
B. Deploy
C. Test
D. Plan
Answer: B
Answer: A
A. A sales manager wants to be notified when a contract has been submitted with a discount greater than 20% so the manager can approve or decline a
discounted price.
B. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
C. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
Answer: A
A. Create a scratch org and give the development team access to it.
B. Create a partial sandbox and give the VP of sales access to it.
C. Create a full copy sandbox and give power users access to it
Answer: C
A. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements
outlined by leaders
B. Limit participation in key project discovery, requirements, and solutioning meetings to leadershi
C. and engage the larger team to answer questions directly/ related to their roles when needed.
D. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define
success
Answer: A
A. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
B. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
C. Ask questions and document the answers, make suggestions based on previous project success, andprovide a meeting agenda period to each session>
Answer: C
A. Yes
B. No
Answer: B
Answer: C
A. The AT should have been performed with enough time to resolve bugs in the new feature,
B. The UAT should have been performed with both peak load and average load simulation.
C. The UAT should have been performed by customers who are familiar with the products.
Answer: B
Answer: C
Answer: B
Answer: C
A. Profiles
B. Salesforce characters
C. Users
D. Roles
Answer: C
A. Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.
B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
C. Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.
Answer: C
Answer: C
A. Complete testing, build training materials, and elicit requirements for the next iteration.
B. Create a data dictionary, write end user documentation, and review test scripts.
C. Gather business requirements;, create process maps, and write user stories.
Answer: C
Answer: A
A. Requirements
B. User stories
C. Epics
Answer: B
A. Persona analysis
B. Enterprise analysis
C. Stakeholder analysis
Answer: C
Answer: B
A. Capability model
Answer: B
A. Very detailed—It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed—Since the process will be repetitive, new users will learn and remember the details.
C. Simple—A high-level overview of the process is sufficient to show a new user experience.
Answer: C
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