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    ISO Responsibles - Viettel Peru

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    rvillagaray93
    This document outlines the responsibilities and processes for ISO 9001, ISO 27001, and other standards at a telecommunications company. It lists strategic processes like configuration, activation, monitoring and control. It also lists support processes such as data center maintenance, human resources, and logistics. Departments and their leaders are identified along with their contact details.

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    © All Rights Reserved
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    ISO Responsibles - Viettel Peru

    Uploaded by

    rvillagaray93
    74 views12 pages
    This document outlines the responsibilities and processes for ISO 9001, ISO 27001, and other standards at a telecommunications company. It lists strategic processes like configuration, activation, monitoring and control. It also lists support processes such as data center maintenance, human resources, and logistics. Departments and their leaders are identified along with their contact details.

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    This document outlines the responsibilities and processes for ISO 9001, ISO 27001, and other standards at a telecommunications company. It lists strategic processes like configuration, activation, monitoring and control. It also lists support processes such as data center maintenance, human resources, and logistics. Departments and their leaders are identified along with their contact details.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    74 views12 pages

    ISO Responsibles - Viettel Peru

    Uploaded by

    rvillagaray93
    This document outlines the responsibilities and processes for ISO 9001, ISO 27001, and other standards at a telecommunications company. It lists strategic processes like configuration, activation, monitoring and control. It also lists support processes such as data center maintenance, human resources, and logistics. Departments and their leaders are identified along with their contact details.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
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    RESPONSIBLES - ISO 9001 / ISO 27001

    STRATEGIC PROCESSES
    PROCESS

    CONFIGURATION

    Ejecución, revisión y prueb


    ACTIVATION ON AIR

    EVENT/INCIDENT
    MANAGEMENT
    MONITOR AND CONTROL

    SITE MAINTENANCE
    CHANGE MANAGEMENT
    MAINTENANCE
    MECHANIC ELECTRIC

    SUPERVISION

    TRANSMISSION
    RADIO

    SUPPORT PROCESSES
    PROCESS

    DATA CENTER MAINTENANCE

    RECURSOS HUMANOS

    LOGÍSTICA

    MANTENIMIENTO DE HW
    MANTENIMIENTO DE INSTALACIONES FÍSICAS
    FINANZAS

    MANTENIMIENTO DE SOFTWARE
    CUSTOMER CARE

    ISO 27001
    PROCESS
    TECNOLOGÍAS DE INFORMACIÓN

    15
    DEPARTMENT CONTACT POINT
    FULFILLMENT PEDRO YLLIA
    Transmission Leader Francesca Soria
    Redes Inalambricas (Wireless Leader) Nayda Mallqui
    Core Voice and Data Leader Richard Balbuena
    IT/OSS Leader Rosa Pizarro
    NOC KEVIN PALMA
    NOC WILLIAM CCAMA
    NOC KEVIN PALMA
    NOC WILLIAM CCAMA
    IT-NOC
    IT-NOC
    OPERATION SUPPORT JOAO RODRIGUEZ
    OPERATION SUPPORT YON PALOMINO
    M&E JULIO AYALA
    M&E JONATHAN ALARCON
    M&E JOSE RAMOS
    M&E JOSE GARCIA
    M&E JHONNY CASTAÑEDA
    TRANSMISSION VANESSA VALBUENA
    RADIO WILLIAM BLAS
    IT-RADIO

    DEPARMENT RESPONSIBLE
    DATA CENTER ANDRES VILLEGAS

    HUMAN RESOURCES KENNY GONZALES


    Martin Castillo
    INVESTMENT YESENNIA ORTIZ
    ADMIN RENZO VILLAGARAY

    ADMIN RENZO VILLAGARAY


    FINANCE MR DIEGO
    Nuñez Flores Cristian

    IT OPERATIONS RICARDO VELASQUEZ


    Customer Care Joel Asmat

    DEPARMENT RESPONSIBLE
    INFORMATION SECURITY JORGE SANCHEZ

    usuarios
    Jefes
    Gerentes
    MAIL PHONE NUMBER CHIEF TO SCALATE
    pedro.yllia@bitel.com.pe 936341098 MR TRUC
    milagros.soria@bitel.com.pe 930820077 Pedro Yllia
    nayda.mallqui@bitel.com.pe 930810069 Pedro Yllia
    richard.balbuena@bitel.com.pe 999951293 Pedro Yllia
    rosa.pizarro@bitel.com.pe 986778684 Pedro Yllia
    kevin.palma@bitel.com.pe 928901073 MR LUAN
    william.ccama@bitel.com.pe 950108041 MR LUAN
    kevin.palma@bitel.com.pe 928901073 MR LUAN
    william.ccama@bitel.com.pe 950108041 MR LUAN

    wilder.rodriguez@bitel.com.pe 930820098 LUIS MEMBRILLO


    yon.palomino@bitel.com.pe 930800070 JOAO RODRIGUEZ
    julio.ayala@bitel.com.pe 930760013 MR PHU
    jonathan.libandro@bitel.com.pe 927515696 MR PHU
    jose.ramos@bitel.com.pe 931935399 MR PHU
    jose.garcia@bitel.com.pe 935611359 MR PHU
    jhonny.castaneda@bitel.com.pe 918846432 MR PHU
    vanessa.balbuena@bitel.com.pe 930760074
    william.blas@bitel.com.pe 930760073 MR TUAN

    MAIL PHONE NUMBER CHIEF TO SCALATE


    andres.villegas@bitel.com.pe 952493492 LUIS MEMBRILLO

    kenny.gonzales@bitel.com.pe 954935281 MERCEDES NARVAEZ


    martin.castillo@bitel.com.pe @+51 966 194 516 MERCEDES NARVAEZ
    yesennia.ortiz@bitel.com.pe 930700069 MISS HIEN
    976 584 572 MR VUONG

    976 584 572 MR VUONG


    thanhhm1@viettel.com.vn
    cristian.nunez@bitel.com.pe
    51966550659

    ricardo.velasquez@bitel.com.pe 938 158 110 MR THINH


    joel.asmat@bitel.com.pe 930183462 MISS LINH

    MAIL PHONE NUMBER CHIEF TO SCALATE


    jorge.sanchez@bitel.com.pe 921 951 993 MR HUNG
    CHIEF MAIL
    truclc@viettel.com.vn
    pedro.yllia@bitel.com.pe SE RETIRO DEL ALCANCE El alcance se ajusto a redes de acceso, con el fin de ace
    pedro.yllia@bitel.com.pe
    pedro.yllia@bitel.com.pe SE RETIRO DEL ALCANCE El alcance se ajusto a redes de acceso, con el fin de ace
    pedro.yllia@bitel.com.pe
    luannd6@viettel.com.vn
    luannd6@viettel.com.vn
    luannd6@viettel.com.vn
    luannd6@viettel.com.vn

    luis.membrillo@bitel.com.pe
    wilder.rodriguez@bitel.com.pe
    phulx@viettel.com.vn
    phulx@viettel.com.vn
    phulx@viettel.com.vn
    phulx@viettel.com.vn
    phulx@viettel.com.vn
    SE RETIRO DEL ALCANCE El alcance se ajusto a redes de acceso, con el fin de ace
    tuanlm9@bitel.com.pe

    CHIEF MAIL
    luis.membrillo@bitel.com.pe

    hienpt6@viettel.com.vn
    vuongqm@bitel.com.pe

    vuongqm@bitel.com.pe

    921 666 888


    SE RETIRO DEL ALCANCE El alcance no incluye a clientes finales, unicamente clien

    CHIEF MAIL
    hungvv10@bitel.com.pe
    acceso, con el fin de acelerar la implementación. Por ellos Trasmission se retiraro del alcance

    acceso, con el fin de acelerar la implementación. Por ellos Core Voz y Datos se retiraron del alcance

    acceso, con el fin de acelerar la implementación. Por ellos Trasmission se retiraro del alcance
    finales, unicamente clientes internos. Por ello se retiro a CC
    RESPONSIBLES - ISO 9001 / ISO 27001

    STRATEGIC PROCESSES
    PROCESS ACTIVITIES
    CONFIGURATION Transmission, redes inalambricas, IT/OSS
    ACTIVATION ON AIR Control de calidad del Site (Ejecución, revisión y
    MONITOR Gestion de Eventos / Gestion de Incidentes
    Mantenimiento del Site / Change Management

    Mantenimiento Mecanico Electrico


    SUPERVISION
    TRANSMISSION
    RADIO

    SUPPORT PROCESSES
    PROCESS ACTIVITIES
    DATA CENTER MAINTENANCE DATA CENTER MAINTENANCE
    RECURSOS HUMANOS Gestion de RRHH
    LOGÍSTICA Logistica
    ADMINISTRACION MANTENIMIENTO DE HW
    ADMINISTRACION MANTENIMIENTO DE INSTALACIONES FÍSICAS
    FINANZAS FINANZAS
    GESTION DE SISTEMAS DE INFORMACI GESTION DE SISTEMAS DE INFORMACION

    ISO 27001
    PROCESS ACTIVITIES
    TECNOLOGÍAS DE INFORMACIÓN COORDINADOR SGSI

    ISO 9001
    PROCESS
    COORDINADOR SIG COORDINADOR SIG

    BOD REPRESENTATIVE
    TECHNICAL CENTER
    BOD REPRESENTATIVE Director of Technical Center
    DEPARTMENT CONTACT POINT DNI
    FULFILLMENT PEDRO YLLIA 46912926
    NOC KEVIN PALMA 47502176
    NOC KEVIN PALMA 47502176
    OPERATION SUPPORTJOAO RODRIGUEZ 42778629

    M&E JULIO AYALA 42197112

    TRANSMISSION VANESSA BALBUENA 41774743


    RADIO WILLIAM BLAS 45232009

    DEPARMENT RESPONSIBLE DNI


    DATA CENTER ANDRES VILLEGAS 46265917
    HUMAN RESOURCES KENNY GONZALES 45226370
    INVESTMENT YESENNIA ORTIZ 43517878
    ADMIN RENZO VILLAGARAY 74163570
    ADMIN PEDRO CHACA 8425484
    FINANCE Nuñez Flores Cristian 76277456
    IT OPERATIONS RICARDO VELASQUEZ 43198636

    DEPARMENT RESPONSIBLE DNI


    INFORMATION SECURIJORGE SANCHEZ 72932671

    DEPARMENT RESPONSIBLE DNI


    BUSINESS PROCESS JOSE CUTI 72780147

    DEPARMENT RESPONSIBLE DNI


    TECHNICAL CENTER LUIS MEMBRILLO 72780147

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